IT Support Specialist

Quick Facts

• Role: IT Support Specialist (B2B contract)
• Work model: Hybrid (2 days per week in office)

Description

You will provide ongoing IT support to users covering hardware, software, and IT systems. Responsibilities include diagnosing and resolving issues related to workstations, peripherals, applications, and IT resource access, as well as configuring and preparing devices and software for users. You will also administer Windows workstations, support daily work with Microsoft 365, manage ITSM tickets according to standards and SLA, and ensure proper user access and permissions.

Responsibilities

• Provide user support for hardware, software, and IT systems
• Diagnose and resolve workstation, peripheral, application, and IT access issues
• Configure, install, and prepare computer hardware and software
• Administer Windows workstations in a Microsoft environment
• Support users in daily work with Microsoft 365
• Handle ITSM requests and monitor fulfillment per standards and SLA
• Manage user permissions and access to IT systems and resources
• Support end-user device management using UEM/Intune tools
• Collaborate with IT teams and external vendors on incidents and changes
• Participate in IT projects and deployment of new technologies
• Prepare and update technical documentation, instructions, and knowledge base
• Identify recurring problems and propose improvements for the IT environment
• Ensure security and compliance of IT solutions with applicable standards and procedures

Requirements

• Experience in a similar IT role in user support or IT administration
• IT-related education
• Very good knowledge of Microsoft Windows and Microsoft 365
• Practical knowledge of workstation configuration and administration
• Basic knowledge of LAN networking and directory services
• Experience with ITSM systems
• Knowledge of end-user device management topics
• Ability to independently diagnose technical issues and find solutions
• Communicative, independent, and well-organized working style
• Strong analytical skills and customer focus for internal users
• English knowledge enabling work with technical documentation and contact with vendors

Benefits

• B2B contract
• Hybrid work model: 2 days per week in the office