IT Support Specialist & Application Manager

Quick Facts

• Role: IT Support Specialist & Application Manager (full-time, on-site)
• Focus: IT support/helpdesk, endpoint setup, user/access management, internal applications, and automation

Description

You will be the direct contact for daily IT problems, ensuring smooth support and secure system operation. Responsibilities include provisioning PCs, laptops, and smartphones via MDM, managing users and access in Active Directory and Microsoft 365, and implementing regular updates. You will also contribute to internal application operations and SQL/database connections while building scripts and AI-assisted workflows to automate recurring tasks.

Responsibilities

• Provide daily IT support as the first point of contact for IT issues
• Prepare and roll out new PCs, laptops, and smartphones via MDM and hand them over to colleagues
• Create new users in Active Directory and Microsoft 365 and manage access rights
• Deploy regular software and operating system updates to keep systems secure
• Support and improve internal applications, database connections (SQL), and software interfaces
• Create instructions and document support processes; explain new software features/tools in an understandable way
• Analyze manual operational workflows and independently develop scripts and AI-supported automations for recurring tasks
• Work with IT leadership; for complex topics, rely on an experienced point of contact
• Provide on-site support at different locations as needed

Requirements

• Completed IT training (e.g., IT specialist) or proven career switcher with solid IT support/Helpdesk experience
• Strong working knowledge of Windows 11, Microsoft 365, Active Directory, and server operating systems
• Basic knowledge of virtualization solutions
• Proven experience using AI tools and willingness to drive AI-enabled solutions internally
• Careful documentation skills and the ability to explain technical workflows calmly to non-IT users
• Proactive mindset to identify routine issues early
• Practical scripting/automation experience, especially with PowerShell
• Advantage: JavaScript knowledge; confident handling of databases and SQL queries
• Independent, reliable, solution-oriented way of working and strong team spirit

Benefits

• Attractive compensation above the industry average, including special payments
• Unlimited (permanent) employment contract
• Clear, structured responsibilities without pressure from owning large projects or budget responsibility
• Flat hierarchies and a “you” culture up to management
• Careful onboarding and individual further training opportunities
• Flextime and flexible working hours
• Modern, technically well-equipped workplace
• Free parking, drinks, fruit, and snacks
• Great team atmosphere and regular company events
• Company pension and German Dienstrad bike leasing