Business Owner (E-commerce Booking Journey)

Quick Facts

• Role: Business Owner (E-commerce Booking Journey)

• Focus: Online booking and sales journey across Poland, Czechia, Slovakia, and Hungary

• Collaboration: Product, UX, Development, Product Owners

Description

You will own and continuously optimize the online booking and sales journey using data to improve the customer experience and increase conversion. The role involves working end-to-end with teams to turn business and customer needs into solutions, testing them, and evaluating business impact across the Group’s markets.

Responsibilities

• Develop and optimize the online booking and sales journey across Poland, Czechia, Slovakia, and Hungary

• Drive conversion growth by analyzing key metrics, identifying purchase barriers, and recommending solutions

• Identify improvement opportunities and initiate changes that enhance the booking journey and online customer experience

• Set development priorities based on data, business needs, and the customer perspective

• Collaborate with Product Owners to develop and continuously improve booking journey functionalities

• Work with development teams through requirements, implementation, testing, and evaluation within the SAFe framework

• Prepare business documentation for development initiatives, track implementation, and assess impact on business results

• Partner with UX to analyze user behaviour and market trends, and jointly design improvements that increase usability and support conversion

• Measure the effectiveness of implemented solutions and use data insights to guide future initiatives

Requirements

• At least five years of experience in product development, business area development, or e-commerce sales process development

• Knowledge of the travel industry and experience working with sales and operational processes within the travel sector

• Strong analytical skills: independent work with data, preparation of reports/analyses/summaries, and translating conclusions into business recommendations

• Advanced Excel skills for daily data work

• Experience collaborating with IT, Product, and Analytics teams

• Ability to identify and set priorities, make decisions, and clearly justify recommendations

• Ability to prepare business documentation for development initiatives

• Independence and excellent organisational skills

• English proficiency at minimum B1/B2

Benefits

• Employment contract or B2B contract (choice)

• Remote work with a visit to the Gdańsk office once per quarter, or a hybrid working model

• Comprehensive onboarding support and an individual development plan

• Training programmes and conference participation

• Flexible benefits package via Worksmile (Lux Med private healthcare, PZU and Warta health and life insurance, MultiSport card, shopping and lunch vouchers)

• Study Tours and additional training sessions/webinars

• Employee and family discounts on selected services

• Office work options in modern locations in Gdańsk or Warsaw depending on location

• Casual dress code and weekly mini-events