Technical Support & Customer Consultant (Construction/Structural Software)

Quick Facts

• Role: Technical Support & Customer Consultant focused on construction/structural engineering software

Description

You will help customers use the company’s programs, present their capabilities, and connect customer needs with the development team. The role combines technical support with customer communication, presentations/webinars, conference participation, and the creation of technical content. You will also test new features and versions and feed back requirements and issues to development.

Responsibilities

• Provide technical support by answering questions about the programs and helping customers find suitable workflows and solutions

• Communicate with customers via email, phone, and in person; explain technical topics clearly

• Present software capabilities to prospective customers, existing customers, students, and professional audiences

• Support and/or organize content for conferences, trade fairs, seminars, and other industry events

• Prepare and deliver webinars and online presentations focused on practical use

• Create technical materials such as manuals, examples, presentations, articles, and other customer/marketing content

• Collaborate with the development team by passing on feedback, describing requirements and problems, and coordinating on solutions

• Test new program functions and releases and verify practical usability

• Work cross-functionally with technical support, development, marketing, and sales colleagues

Requirements

• Education in structural engineering/statics of structures

• Experience with structural design; practical statics experience is a strong advantage

• Very good communication and presentation skills

• Ability to explain complex technical topics in a clear and understandable way

• Independence, reliability, and willingness to learn new things

• Czech at a very good level and English at a good level; German is an advantage

• Willingness to travel to conferences, trade fairs, and other professional events

Benefits

• Interesting work at the intersection of technology, communication, and education

• Opportunity to collaborate with construction and statics experts

• Room for own ideas and professional growth

• Collaboration with an international team

• Flexible working hours and home office 2 days per week

• Very good compensation, annual salary reviews, and quarterly bonuses

• Modern offices in Prague 2 (Náměstí Míru) with good public transport access

• Benefits such as meal allowance, sick days, up to 5 weeks of vacation (future), Multisport card, and education/professional development support

• Company events and additional perks