IT Operations Team Lead

Quick Facts

• Role: IT Operations Team Lead

Description

Lead, mentor, and grow a small IT team responsible for internal IT operations—from hardware lifecycle to internal collaboration and productivity tools. Own security, maintenance, and SOC2 compliance, ensuring hardened systems and least-privilege access with regular access audits. Provide hands-on L1/L2 support and help professionalize and automate internal workflows to keep operations stable, secure, and well-documented.

Responsibilities

• Lead, mentor, and grow a small team of IT specialists with an operational-excellence and service-oriented mindset
• Actively participate in daily L1/L2 support and system administration while professionalizing and scaling internal operations
• Take ownership of internal security and SOC2 compliance (hardening, least-privilege access, regular access-right audits)
• Maintain and refine IT lifecycle workflows (onboarding/offboarding, hardware provisioning, access management)
• Manage physical and digital workplace infrastructure (office connectivity, conferencing technology, hardware fleet lifecycle)
• Improve operational efficiency by removing bottlenecks and implementing pragmatic automation
• Collaborate with the Ops/Infra team to keep technical and security standards aligned
• Participate in hiring and onboarding to sustain team performance

Requirements

• 5+ years of experience in IT infrastructure or system administration
• At least 2 years in a leadership or senior role
• Solid Linux experience
• Player-Coach mindset: comfortable leading while staying hands-on with daily support tickets
• Hands-on administration experience with Google Workspace, Jira, and GitLab
• Strong security and compliance awareness (ideally SOC2)
• Solid understanding of IT operations: asset management, identity management, hardware lifecycle, and office networking
• Process-oriented approach with strong documentation and standardization capability
• Service-oriented mindset and excellent communication in Czech and English
• Strong organization skills and ability to prioritize in a small, fast-paced team
• Ability to convert manual tasks into automated workflows

Benefits

• Full-time position with flexible working hours
• Possible to work as an employee or as a freelancer
• Indefinite agreement
• For employees: 5 weeks of vacation and 3 sick days
• Company events and occasional office brunches
• Relaxing room, shower, and parking spot
• Modern offices in the center of Prague

Preferred Skills

• Scripting experience in Bash or Python for automation or API integrations
• Networking knowledge (securing and troubleshooting office Wi-Fi and VPNs)

Nice to Have

• Interest in cryptocurrencies or active experience with them
• Interest in responsible and effective application of AI tools