Turkish Support Line Agent (Technical Support)

Quick Facts

• Role: Turkish-speaking Support Line Agent (Technical Support)

• Focus: Hotel guest and staff connectivity/Wi‑Fi support via calls and email

• Schedule: Shifts 7:00–23:00, including weekends (Monday–Sunday)

Description

Join an international support team helping hotel guests and staff with routine connectivity and Wi‑Fi technical issues via inbound calls and emails. You will monitor internal systems, report potential outages, and coordinate with support/technical teams while staying calm and professional. No sales or cold calling—the goal is high-quality service.

Responsibilities

• Handle inbound calls and emails from hotel guests and hotel staff worldwide

• Resolve common Wi‑Fi and connectivity issues

• Monitor internal systems and report potential outages

• Cooperate with support and technical teams to maintain service quality

• Work shifts between 7:00 and 23:00, including weekends according to the shift plan

Requirements

• Very good Turkish spoken and written

• Good English for daily communication with customers and within the company

• Standard PC skills; basic user knowledge of Windows, Android, and iOS is enough (training provided)

• Flexibility to work shifts Monday–Sunday

• Friendly communication, teamwork, and an empathetic, calm approach to customers

Benefits

• Opportunity to start and grow your career in IT

• Competitive salary, bonuses, and extra pay for weekend shifts

• Partial home office after training

• Language and professional development

• Modern offices at Rohan Business Centre (Prague 8)

• Free refreshments at the workplace (coffee, tea, snacks)

• Regular teambuilding and social events throughout the year

• Full-time employment contract