Application Support with Dutch

We are looking for:

• IT helpdesk background and knowledge of ticketing tools, ideally ITSM.
• Fluent Dutch and English; C2 level or native proficiency in Dutch.
• Analytical skills, willingness to help customers, and troubleshooting skills.
• Confidence working directly with customers in a challenging, high-pressure environment.
• Strong soft skills to de-escalate situations quickly.

Daily tasks

• Receive phone calls from end users and register Service Requests (SRs).
• Transfer and escalate SRs to other Support Groups (SGs).
• Track and follow up SRs transferred to other SGs.
• Inform users about the progress of SRs.
• Take responsibility for the team's SRs.
• Maintain direct contact with users and customers from Sweden, Finland, Norway, and Denmark via phone and email.
• Work according to established rules and procedures as a member of the Global DSC Organization, including registering, closing, monitoring, and following up Service Requests.
• Work in accordance with ITIL and DSC best practices.