Network Support Engineer

Quick Facts

• Role: Network Support Engineer

Description

Provide post-sales technical support for enterprise network services, including troubleshooting, service desk case handling, and on-site security device interventions. Implement configuration changes for security appliances on customer request, and manage and monitor customers’ Managed Services. Collaborate on customer implementations and continuous service-quality improvements.

Responsibilities

• Post-sales customer support: solve technical issues via ServiceDesk and perform service interventions on security devices

• Execute configuration changes on security devices based on customer requirements

• Manage, monitor, and develop Managed Services for customers

• Manage security devices within the company’s internal network infrastructure

• Perform security-related maintenance at customer sites

• Support customer project implementations and service quality improvements

Requirements

• Experience in IT (network administration, device configuration, and service activities)

• Ability to analyze and resolve technical problems

• Knowledge and experience with Cisco routing & switching products and solutions (SD-WAN, switches, routers, Cisco DNA management tools) (advantage)

• Ability to work independently and collaboratively in a team

• Ability to communicate with customers

• Fluent Czech communication with customers

• English at B2 level

• Technical secondary education (advantage)

Benefits

• Meal allowance

• Occasional work from home and unlimited sick days

• Company phone and laptop

• Work-life balance (up to 10 additional vacation days depending on tenure)

• Public transport coupon or company car

• English language training

• Multisport card option

• Performance-based bonuses