German IT Support Specialist (m/f/d)

To strengthen the international IT service team in Wroclaw, we are looking for dedicated German IT Support Specialists (m/f/d) with excellent German language skills and a strong service mindset.

As a German IT Support Specialist, you will help users resolve technical issues quickly and reliably. You will work with modern support tools, communicate directly with German-speaking customers, and become part of an experienced international IT team.

Quick Facts

• First-level IT support for German-speaking customers and users
• Work with modern support tools and ITIL-oriented processes
• On-site collaboration in Wrocław
• Development opportunities toward 2nd Level Support, Field Service, System Administration, or Service Management

Responsibilities

As an IT Support Specialist, you will be the first point of contact for IT-related requests from customers and users. You will receive incidents and service requests, analyze them in a structured manner, and ensure fast, service-oriented resolution.

• Receive, classify, and process IT incidents and service requests via phone, email, and ticketing system
• Provide first-level resolution for user issues related to Windows clients, Microsoft 365, Office applications, printers, network access, and standard software
• Support password resets, user accounts, permissions, and basic Active Directory topics
• Document all activities in the ticketing system in line with ITIL-oriented processes
• Forward more complex incidents to 2nd Level Support or responsible specialist teams
• Communicate with users in German
• Ensure compliance with defined Service Level Agreements and quality standards
• Support rollouts, client support, and basic remote support activities

Your Profile

You have a strong service mindset, work in a structured way, and enjoy helping users reliably with IT-related questions.

• Initial experience in IT support, service desk, or helpdesk environments
• Very good German language skills at C1 level are mandatory
• Good English language skills are an advantage
• Knowledge of Windows 10/11, Microsoft Office, and Microsoft 365
• Experience with ticketing systems, remote support tools, or ITSM processes is an advantage
• Experience with Active Directory, user administration, and password management
• Basic understanding of networks, servers, VPN, printers, and client hardware
• Friendly and professional communication style by phone and in writing
• Structured, reliable, and solution-oriented way of working
• Willingness to familiarize yourself with new systems and customer environments

Technical Skills

• Windows 10/11
• Microsoft Office
• Microsoft 365
• Outlook
• Teams
• Active Directory
• Password reset
• User management
• Remote support
• Printer support
• Network basics
• VPN
• Client hardware
• Ticketing systems
• ITIL understanding

What We Offer

• Entry into a growing international IT service team
• Collaboration with German customers and the digatus Group
• Modern IT service processes and professional customer environments
• Development opportunities toward 2nd Level Support, Field Service, System Administration, or Service Management
• A collegial team in Wrocław on site
• Varied tasks in IT support
• Fair compensation and a long-term perspective