Hardware Support Specialist (Reservation Software/On-site Devices)

Quick Facts

• Role: Hardware support and service for customer and internal devices
• Focus: Installation, configuration, diagnostics, and basic network administration
• Operating systems: Windows 10/11, Linux, Android

Description

You will deliver, install, and service hardware at customers and internally, and configure devices such as printers, self-service kiosks, POS terminals, turnstiles, mobile cash registers, card readers, and PDAs. The work includes basic diagnostics, on-site servicing during malfunctions and expansions, and internal technical support including device setup, software updates, license management, and workstation preparation. You will also coordinate with hardware suppliers for orders, claims, and service interventions, with regular travel (about 1.5 days per week, including trips to Slovakia).

Responsibilities

• Ensure delivery, installation, and service of hardware for customers and internally
• Set up and configure devices (printers, kiosks, POS terminals, turnstiles, mobile POS, card readers, PDAs)
• Perform basic diagnostics across multiple operating systems (Windows 10/11, Linux, Android)
• Handle basic network administration (topology, ports, IP addressing) and liaise with customer IT teams for specific settings
• Conduct on-site service interventions for failures or device expansions
• Manage technical assets: warehouse handling and inventory tracking using Pohoda
• Provide internal technical support: configure devices, manage licenses, update software, prepare workstations
• Communicate with hardware suppliers to resolve requirements, orders, claims, and service visits
• Travel for customer visits (about 1.5 days per week, including Slovakia)

Requirements

• Technical secondary education (SŠ) or relevant experience from a similar position (internship/experience acceptable)
• B driving license and active driving
• Flexibility and independence; ability to react quickly and handle multiple tasks
• Ability to explain technical topics clearly to non-technical stakeholders

Benefits

• Meaningful, diverse work without routine stereotypes
• Support for implementing your ideas and improvements
• Friendly environment in a smaller, stable Czech company without corporate processes
• Employee benefits: Multisport card, meal allowance, occasional home office after onboarding
• After one year: employment contract for an indefinite period, additional week of vacation, 3 sick days