IT Support Specialist

Team Summary

Our team serves as the primary technical and operational hub, responsible for ensuring the reliability of company technology through expert hardware, software, and network support. We manage the full lifecycle of specialized hardware—from inventory management to seamless internal distribution and onboarding. By integrating hands-on technical troubleshooting with precise logistics and asset administration, we maintain high operational stability and efficiency across the entire company.

Job Summary

The IT Support Specialist serves as the primary point of contact for all IT-related inquiries, responsible for troubleshooting and resolving hardware and software issues. The IT Support Specialist ensures the reliability and efficiency of company technology, directly contributing to employee productivity and overall operational stability.

The role also includes logistics responsibilities, including handling import and export procedures for devices from various customers, taking inventory of devices, distributing them within the company, and creating purchase orders (POs) to pay for delivery and other logistics services.

Responsibilities and Duties

• Provide first-level contact and technical support for all incoming user requests and issues related to hardware, software, and network connectivity.
• Troubleshoot, diagnose, and resolve technical hardware and software incidents remotely and in person to ensure minimal disruption to business operations.
• Install, configure, and maintain computer systems, mobile devices, printers, and other peripherals in accordance with company standards.
• Assist with the IT onboarding process for new hires, ensuring equipment and accounts are set up and functional from day one.
• Establish communication with delivery suppliers to arrange delivery of equipment.
• Develop and maintain technical documentation, knowledge base articles, and user guides to assist staff with common issues.
• Escalate complex and unresolved issues to appropriate senior IT staff or specialized teams.
• Perform routine maintenance and system upgrades to ensure the health and security of the IT environment.
• Manage device inventory and distribution within the company.
• Organize warehouse operations.
• Manage import and export procedures for devices from various customers.
• Create purchase orders (POs) for payment of delivery and other logistics services.

Qualifications and Skills

• Proficiency in troubleshooting macOS, Windows, and Linux operating systems.
• Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and Wi-Fi.
• Hands-on experience with hardware troubleshooting for desktops, laptops, and peripherals.
• Familiarity with IT service management (ITSM) and ticketing systems.
• Proficiency in using the Freshservice service desk.
• Basic technical knowledge of home security systems, including CCTV cameras and alarm systems.
• Ability to explain technical concepts clearly to non-technical users.
• Strong analytical and critical-thinking skills to diagnose issues efficiently.
• Dedicated and empathetic approach to assisting users.
• Ability to collaborate effectively with IT team members and departments.
• Ability to manage and prioritize competing demands in a dynamic IT environment.
• Basic scripting skills for automation, such as PowerShell and Bash, are beneficial.
• Fluent Polish and English, spoken and written.

Benefits

• Equal-opportunity, transparent, value-based corporate culture and an individual approach to each team member.
• Competitive salary packages with performance-based annual reviews.
• Performance Bonus for individual achievements and Loyalty Bonus recognizing dedication.
• Employment via Contract of Employment (UoP) in alignment with Polish Labour Law.
• Paid vacation, public holidays, and medical leave in accordance with statutory regulations.
• Growth and development through internal knowledge hubs, corporate courses, and free English classes.
• Comprehensive private medical insurance in addition to standard NFZ coverage.