Application Support Engineer

Quick Facts

• Role: Application Support Engineer (L2/L2+)

• Focus: Business applications, pension/payroll and HR systems support

• Key work areas: Incident analysis & resolution, deployment/change management, Windows/SQL environment support, technical documentation

Description

You will provide application maintenance, technical support, and change coordination for client business-critical systems, with strong emphasis on incident diagnosis and controlled deployments in test and production. You will collaborate with Site Services and engineering teams and help ensure smooth release processes. You will also maintain Windows Server and MS SQL Server–based application environments and produce operational documentation aligned with ITIL.

Responsibilities

• Perform independent technical analysis to diagnose and resolve incidents in business applications and pension/payroll & HR systems

• Oversee and plan deployment processes (releases, fixes, patches) in test and production environments

• Coordinate closely with Site Services: instruct on technical tasks, discuss complex topics, and jointly resolve challenging issues

• Maintain and support applications running on Windows Server and working with MS SQL databases

• Create and update technical documentation (Runbooks, SOPs, Disaster Recovery Plans) and follow standard ITIL procedures for Change and Incident Management

Requirements

• Experience in an Application Support / Systems Support Engineer role (L2/L2+)

• English proficiency for an international team

• Very good knowledge of Windows Server (administration, configuration, maintenance)

• Good knowledge of MS SQL Server (management, configuration, basic queries, database troubleshooting)

• Practical knowledge of Incident & Change Management processes (ServiceNow or similar ITSM tools is a plus)

• Understanding of the release/deployment lifecycle in test and production

• Experience creating SOPs, DRPs, and technical instructions (Runbooks)

• Strong analytical thinking, flexibility, and precise technical communication

Benefits

• B2B contract (up to 100 PLN net/h + VAT)

• Fully remote service delivery

• Broad range of internal and international projects

• Budget for skills development and certifications

• Regular collaboration reviews and project-scope discussions

• Additional benefits and networking/team-building events