IT Support Engineer

Quick Facts

• Role: IT Support Engineer (Tier 2/3)
• Focus: IT support for engineering and admin staff, development tools, server environments, licensing, networking, and backups

Description

Provide Tier 2/3 IT support to engineering and administrative staff, maintaining and configuring development process support tools such as the Atlassian stack, Git, and SVN. Handle software licensing workflows (extensions and vendor negotiations) and maintain Windows/Linux Server-based service environments, including hypervisor infrastructure and backups. Troubleshoot issues efficiently while working within IT policies and procedures.

Responsibilities

• Provide tier 2/3 IT support to engineering and admin staff
• Maintain and configure development process support tools: Atlassian stack, Git, SVN
• Manage and support licensing processes, including extensions and vendor purchasing/negotiations
• Support Windows/Linux Server environments, including hypervisor infrastructure
• Manage and support backups

Requirements

• Bachelor’s or master’s degree in Computer Science, Electronics Engineering, or related field
• Minimum 5 years of experience in an IT support role
• Minimum 2 years supporting Atlassian Cloud Apps or other vendor software/hardware development tools stacks for cloud-based applications
• Minimum 2 years dealing with licensing processes, including extensions and negotiations with vendors
• Experience supporting Windows/Linux Server environments
• Experience supporting Windows OS and desktop applications
• Practical understanding of TCP/IP networking
• Ability to work with IT department policies and procedures
• Strong troubleshooting skills and efficient issue investigation
• Spoken and written English

Benefits

• Exposure to latest technologies and an international, dynamic work environment
• Commitment to professional growth and career advancement
• Competitive salary with private health insurance, group insurance, sports cards, and other social benefits