Application Support Engineer (L2)

Quick Facts

• Role: Application Support Engineer (L2)

• Focus: L2 application and systems support with SLA-based incident handling

• Includes: On-call coverage for urgent incidents

Description

You’ll join a software engineering team to help ensure the smooth operation of systems by monitoring applications, handling L2 incidents and requests, and performing root-cause analysis. You’ll escalate complex issues to L3 with developers, support end users, maintain documentation/knowledge base, and build automation scripts or tools. Occasional on-call support is required, including handling urgent incidents outside standard hours if needed.

Requirements

• Experience with L2 application support (or similar)

• Knowledge of application, database, and OS administration (Linux, Windows)

• Ability to analyze logs and identify errors and root causes

• Basic programming or scripting experience

• English communication skills (AJ)

• Proactive work style and willingness to expand knowledge

Benefits

• 25 vacation days starting out, plus an additional day each year

• Flexible working hours and home office by agreement

• Training, talks, webinars, and certifications

• Cafeteria monthly contribution (e.g., Multisport card)

• Meal allowance

• Discounts with partner companies

• FIT Adastra days with health support activities

• Volunteer day with paid leave

• Additional paid leave for helping with your first child’s first school day

• Sabbatical leave after 3 years

• Referral program