Application Support Engineer (.NET)

Quick Facts

• Role: Application Support / Managed Services Engineer (.NET)
• Experience range: ~2 years up to Senior level
• Support model: Business-hours with on-call or 24/7 three-shift coverage (depends on project)

Description

You will support and maintain business-critical, .NET-based applications in production. The role is not a typical .NET developer position; it focuses on technical knowledge to investigate issues, analyze logs, and provide effective operational support. Depending on experience, responsibilities can range from application administration and operational support to deeper managed/production support troubleshooting.

Responsibilities

• Provide L2/L3 and advanced L4/L5 application support
• Monitor application health and investigate incidents
• Analyze application logs, errors, and system behavior
• Troubleshoot technical and application-related issues
• Support configuration, administration, and application changes
• Perform root cause analysis and support problem resolution
• Participate in knowledge transfer and application transition activities
• Collaborate with development, infrastructure, cloud, and business teams
• Support releases, deployments, and production changes
• Maintain technical and operational documentation
• Work within incident, problem, and change management processes

Requirements

• 2+ years of experience in Application Support, Production Support, Managed Services, or a similar technical role
• Technical background in the Microsoft/.NET ecosystem
• Ability to understand application architecture and troubleshoot technical issues
• Experience analyzing application logs
• General understanding of databases, APIs, integrations, and application environments
• Cloud experience (Azure, AWS, or similar) is an advantage
• Familiarity with monitoring, ticketing, or ITSM tools is beneficial
• Strong analytical and problem-solving skills with root-cause focus
• Good communication skills across technical and non-technical stakeholders
• English B2 or higher
• Willingness to work in a support environment