System Engineer & IT Training Coordinator

Quick Facts

• Role: System Engineer with responsibility for IT training (apprentices, retraining participants, interns)

• Main focus: Customer infrastructure operations plus training planning, coaching, and exam preparation

Description

You will administer and improve customer IT infrastructures, support IT operations with 2nd/3rd level troubleshooting, and deliver changes, migrations, and infrastructure projects. In addition, you will lead training activities: plan and coordinate apprenticeships, coach trainees on technical topics and soft skills, and support onboarding/offboarding and exam preparation. You will also contribute to continuous improvement of training standards and IT landscapes.

Responsibilities

• Plan and coordinate training for apprentices, reskilling participants, and interns

• Create and further develop training and deployment plans

• Ensure compliance with training regulations, curriculum framework, and company standards

• Organize and accompany onboarding and offboarding

• Prepare and support final examinations

• Provide technical and personal support to trainees in daily work

• Transfer practical knowledge from day-to-day business

• Run feedback, development, and career perspective discussions

• Support learning and exam preparation

• Contribute to staffing and capacity planning for training positions; support job postings and interviews

• Represent the organization at career fairs and school events

• Implement and further develop training standards and collaborate with vocational schools, universities, IHK, and internal stakeholders

• Participate in regular training roundtables and optimize processes to ensure high training quality

• Administer and develop customer infrastructures and support Microsoft environments (Windows Server, Microsoft 365, Active Directory)

• Support virtualization, networking, and cloud solutions

• Analyze and resolve technical incidents in 2nd/3rd level support

• Implement changes, migrations, and infrastructure projects; collaborate with internal teams and manufacturers

• Document and continuously optimize IT landscapes

Requirements

• First experience with technical and/or people leadership

• AEVO (Ausbilderschein) or willingness to obtain it

• Interest in taking responsibility for an apprenticeship team

• Structured, independent working style

• Strong communication skills and high empathy

• Very good German language skills (written and spoken)

• Completed IT vocational training or comparable qualification

• Several years of professional IT experience

• Experience operating virtualization platforms (e.g., VMware vSphere/vCenter/ESXi, OpenStack) or cloud platforms

• Networking knowledge (TCP/IP, VLANs, switching, routing, firewalling) and storage technologies (SAN, NAS)

• Backup experience (Veeam, Commvault, Rubrik) and monitoring tools (e.g., CheckMK, n-central, Prometheus)

• Good knowledge of Linux and/or Windows Server administration

• Automation experience (Ansible, Terraform, PowerCLI) is a plus

• Familiarity with ITIL processes (Incident, Change, Problem Management) is an advantage

Benefits

• Modern workplace and family-friendly environment

• Flexible trust-based working hours

• 30 days of vacation

• Opportunity to work from the EU

• Fitness and health offerings

• Further training and certifications

• Company car/electric vehicle for customer visits

• JobRad

• Employer contributions to retirement savings

• Discounts at 1,500+ providers

• Childcare subsidies