Workplace Operations Engineer

We are looking for a proactive Workplace Services Engineer.

Responsibilities

• Manage and maintain the enterprise endpoint environment (Windows, iOS, Android; macOS is a plus) using Microsoft Intune.
• Configure and optimize device configuration profiles, compliance policies, and enrollment workflows alongside L3 engineers.
• Plan and execute regular patching cycles for operating systems and business applications across all managed endpoints.
• Monitor vulnerability reports, ensure compliance reporting, and coordinate timely remediation in line with corporate security standards.
• Package, test, and deploy business applications using standard enterprise tooling and scripting.
• Maintain the corporate application catalogue and oversee the end-to-end software lifecycle.
• Resolve escalated 2nd-line incidents requiring backend administrative access, in-depth troubleshooting, and root cause analysis.
• Maintain accurate technical documentation of configurations, operational procedures, and known error databases (ITIL-aligned).

Skills Required

• Proven experience in a 2nd-line IT operations, workplace engineering, or modern systems administration role.
• Hands-on expertise with Microsoft Intune / Endpoint Manager for mobile and desktop device management (MDM/MAM).
• Practical experience in OS/application patch management, vulnerability remediation, and application packaging/deployment.
• Solid familiarity with multi-OS environments (Windows, iOS, Android; macOS experience is a distinct advantage).
• Process-driven, structured mindset aligned with ITIL best practices and service-continuity requirements.
• Awareness of current trends in modern digital workplace engineering and endpoint security.
• Excellent communication skills with full professional proficiency in English.

Our Offer

• Stable employment based on a standard employment contract.
• Competitive salary.
• Hybrid work model (3 days per week on-site in the office).