Technical Support Customer Service Representative

Quick Facts

• Role: Technical Support Customer Service Representative (m/w/d)

• Work model: Full-time or part-time (from 30 hours/week)

• Contract: Permanent employment (unlimited)

• Workplace: On-site in Chemnitz

Description

You will provide technical customer support by handling phone-reported incidents, documenting cases, and finding the right solution quickly. You will also support device setup and configuration, assist with replacement preparation, answer questions about contracts, tariffs, and technical products, and ensure professional follow-up with accurate system entries.

Responsibilities

• Take disruptions/incidents reported by phone

• Document cases and work toward fast resolution

• Support device setup and configuration and help prepare exchanges

• Answer customer questions about contracts, tariffs, and technical products

• Provide professional follow-up and keep information accurate in the system

Requirements

• Technology affinity (career changers welcome)

• Excellent German communication skills and enjoyment of working with people

• Good German in speech and writing to support customers clearly and confidently

• Reliability, willingness to learn, and team spirit

• Confident PC use and careful, detail-oriented working style

Benefits

• Permanent unlimited contract

• Fair salary, with strong performance bonuses

• Company pension plan

• Company health insurance with genuine private-patient benefits

• Intensive training and real career opportunities

• Flexibility and work-life balance with long-term shift planning

• Flat hierarchies and open communication

• Free drinks and modern break rooms

• Job ticket subsidy and good public transport access

• Free parking