Technical Support Engineer

Key takeaways

• Salary: 9,000 PLN–13,000 PLN gross on an employment contract
• Working model: hybrid, 3 days per week from the office

Recruitment process

• Recruiter call (30 minutes)
• Criteria Cognitive Aptitude Test (30 minutes)
• Hiring Manager Interview (30 minutes)
• Technical Interview (90 minutes)

Responsibilities

• Investigate and resolve complex technical and application-related issues in collaboration with Engineering, Product, and Infrastructure teams.
• Work directly with customers to understand problems, identify root causes, and deliver effective solutions.
• Take ownership of technical cases from investigation through resolution, ensuring a seamless customer experience.
• Assess the impact and priority of reported issues, working closely with Product and Engineering teams to support effective triage.
• Support application maintenance, feature releases, and other planned technical activities through testing and communication.
• Escalate issues when needed while driving timely resolution and keeping stakeholders informed throughout the process.

Requirements

• 2 years of experience supporting complex technical applications or software environments.
• Experience working with automation tools or automated workflows.
• Good understanding of REST APIs, SQL, and relational databases.
• Knowledge of networking fundamentals and internet technologies, including email protocols such as SMTP and LDAP.
• Strong analytical and troubleshooting skills with the ability to investigate issues methodically and identify root causes.
• Excellent communication skills and confidence working with both customers and cross-functional technical teams.
• A customer-focused mindset with the ability to remain calm and solution-oriented during critical situations.
• Experience using AI-powered tools to support troubleshooting and improve productivity.

A degree in Computer Science, Engineering, Information Systems, Mathematics, or experience with ELK Query Language, programming, or prompt engineering would be an advantage.

What we offer

• Medical care
• Life insurance
• Multisport

Please submit your CV in English.