UX Designer

Quick Facts

Senior-level UX Lead Analyst role contributing to research, analysis, and design of digital products and systems.

Partners with Product and Technology colleagues to create innovative, intuitive digital products for internal and external clients.

Delivers end-to-end UX work: discovery, research, definition, ideation, design, design systems, and interactive prototypes/high-fidelity designs to development partners.

Description

Lead UX discovery and design activities to create streamlined, intuitive, consistent, accessible, great-looking, and easy-to-use products that meet or anticipate client needs.

Responsibilities

• Lead meetings with users, clients, product sponsors and technology to understand project requirements
• Plan and perform UX research, define IA, user journeys, and create personas
• Identify metrics and data that support decision-making; guide tech partners to add needed metrics
• Collaborate with users, stakeholders, business analysts, product managers and development teams to brainstorm and co-create solutions
• Perform relevant testing to validate and inform design decisions
• Create wireframes, prototypes, and high-fidelity designs using tools such as Sketch, InVision, Axure, and the Adobe suite
• Apply a positive and constructive attitude to feedback
• Use and contribute to the approved design system
• Contribute to design standards and best practices
• Provide detailed handover to development teams to ensure designs are implemented correctly
• Provide ongoing support to development with regular UX review checkpoints to ensure quality and spec alignment
• Keep up to date with the latest UX practices, innovations, and tools
• Ensure all designs comply with ADA/WCAG standards for accessibility
• Deliver on-time by identifying and managing risks and escalating when needed
• Help train, support, and develop junior team members
• Confidently challenge substandard work by other team members and provide coaching and guidance
• Contribute to the wider UX community of practice
• Identify and articulate design and technical conflicts and help resolve them
• Promote the value of UX within the wider organization
• Assess risk for business decisions with consideration for reputation, compliance with laws/rules/regulations and policy, ethical judgment, and transparent escalation/management of control issues

Requirements

• 6 - 10 years of relevant experience
• Strong attention to detail & analytical skills
• Significant experience on complex, enterprise-scale design projects
• Excellent communication and presentation skills
• Excellent skills in professional design tools (Sketch, Figma, AdobeXD, Axure, InVision, etc.)
• Experience using/creating design systems
• Keen interest in, or knowledge of, banking or finance
• HTML/CSS development skills
• Participation in external UX groups or communities
• Bachelor’s/University degree (Master’s degree preferred)
• At least one formal UX Qualification

Benefits

In addition to salary, eligible employees may receive discretionary and formulaic incentive and retention awards. Benefits may include medical, dental & vision coverage; 401(k); life, accident, and disability insurance; wellness programs; and paid time off (planned time off/vacation, unplanned time off/sick leave, and paid holidays), subject to jurisdictional rules and eligibility.