Senior UX Designer

Quick Facts

Senior UX Product Designer focused on AI-powered experiences across the product ecosystem (agentic workflows, generative interactions, and human-in-the-loop systems).

Description

Lead end-to-end design of AI-powered features and translate complex model capabilities into intuitive, trustworthy, high-impact workflows. Define how humans collaborate with AI, including interactions, feedback loops, transparency moments, and control surfaces that make AI feel powerful and reliable.

Responsibilities

• Lead end-to-end design of AI-powered features, including agentic workflows, generative interactions, and human-in-the-loop systems
• Translate model behaviors, data inputs, and system limitations into coherent UX patterns that drive user trust and product adoption
• Prototype with real AI/LLM models to evaluate user prompts, improve model responses, and inform product direction
• Map and design collaboration patterns between users and AI (autonomy vs. human control, and handoffs)
• Create interaction flows with transparency moments, safety guardrails, override options, and recovery states
• Partner with data science and engineering to shape model requirements, evaluate performance constraints, and align system behaviors with user needs
• Collaborate with UX Research for usability testing and AI-specific validation studies
• Run evaluative studies using qualitative and quantitative data (prompt/response quality, hallucination risk, trust signals)
• Contribute to internal design standards for AI patterns, prompt design guidelines, evaluation criteria, and UX quality benchmarks
• Collaborate with product and research teams to identify new AI opportunities
• Communicate design decisions with clarity to influence senior stakeholders and guide teams through ambiguity
• Leverage AI tooling and internal content standards to deliver clear, concise, brand-aligned product experiences
• Ensure accessible solutions and WCAG 2.1 AA compliance using AI checks alongside expert review

Requirements

• 6+ years of professional product design experience
• Portfolio demonstrating end-to-end ownership of complex workflows
• Experience designing with AI/LLM technologies (prompt design, generative UX, evaluating model output quality)
• Strong interaction design skills for predictable, user-centered AI experiences
• Familiarity with model behaviors and limitations (hallucinations, confidence levels, deterministic vs. probabilistic output, data quality impacts)
• Ability to prototype using Figma, Python notebooks, model sandboxes, and/or no-code AI orchestration tools
• Hands-on user research experience (planning, recruiting, moderating, synthesizing, translating insights into decisions)
• Systems-thinking across UI, data inputs, model constraints, and operational workflows
• Cross-functional collaboration experience in high-velocity teams (PM, engineering, data science, analytics, research, content, accessibility, UX engineering)
• Strong communication and storytelling skills
• Commitment to responsible AI principles (transparency, fairness, user empowerment)
• Growth mindset; comfort navigating ambiguity; enthusiasm for emerging technologies

Benefits

• Hybrid Work Model: flexible hybrid working environment
• Flexibility & Work-Life Balance: Flex My Way policies; work from anywhere for up to 8 weeks per year
• Career Development and Growth: Grow My Way programming and skills-first approach
• Industry Competitive Benefits: flexible vacation; two company-wide Mental Health Days off; Headspace access; retirement savings; tuition reimbursement; wellbeing resources
• Culture: inclusion and belonging; values-driven environment
• Social Impact: two paid volunteer days off annually; pro-bono consulting and ESG involvement
• Real-World Impact: support customers pursuing justice, truth, and transparency
• U.S. benefits (high level): comprehensive insurance and retirement; paid time off and leaves; additional wellbeing benefits
• Compensation: base pay range varies by location; may be eligible for an annual bonus