Senior UX Designer

Quick Facts

Senior UX Product Designer role focused on designing AI-powered experiences by translating AI/LLM behaviors and limitations into intuitive, trustworthy workflows.

Role Summary

You will help shape the next generation of AI-powered experiences across the product ecosystem, designing how humans collaborate with AI through interaction design, feedback loops, transparency moments, and control surfaces.

About The Role

As a Sr. UX Designer, you will:

• Lead the end-to-end design of AI-powered features, including agentic workflows, generative interactions, and human-in-the-loop systems
• Translate model behaviors, data inputs, and system limitations into coherent UX patterns that drive user trust and product adoption
• Prototype with real AI/LLM models to evaluate user prompts, improve model responses, and inform product direction
• Map and design collaboration patterns between users and AI—defining when AI acts autonomously, when humans take control, and how handoffs occur
• Create clear interaction flows that incorporate transparency moments, safety guardrails, override options, and recovery states
• Partner with data science and engineering to shape model requirements, evaluate performance constraints, and align system behaviors with user needs
• Partner with UX Research to run usability testing and AI-specific validation studies to understand user mental models, trust factors, and interaction expectations
• Leverage qualitative and quantitative data to run evaluative studies for AI features (e.g., prompt/response quality, hallucination risk, trust sign)
• Contribute to internal design standards for AI patterns, prompt design guidelines, evaluation criteria, and UX quality benchmarks
• Collaborate with product and research teams to identify new opportunities where AI can meaningfully improve outcomes for users
• Communicate design decisions with clarity, influence senior stakeholders, and guide teams through ambiguous or evolving problem spaces
• Leverage AI tooling and internal content standards to deliver clear, concise, brand aligned product experiences
• Design accessible solutions and collaborate with the Accessibility team to ensure WCAG 2.1 AA compliance, using AI checks alongside expert review

About You

You’re a fit for this role if you have:

• 6+ years of professional product design experience with a strong portfolio demonstrating end-to-end ownership of complex workflows
• Experience designing with AI or LLM technologies, including prompt design, generative UX, and evaluating model output quality
• Strong interaction design skills with the ability to simplify ambiguous AI behaviors into predictable, user-centered experiences
• Familiarity with model behaviors and limitations—hallucinations, confidence levels, deterministic vs. probabilistic output, and data quality impacts
• Ability to prototype using tools such as Figma, Python notebooks, model sandboxes, or no-code AI orchestration tools
• Hands-on experience planning and executing end-to-end user research—defining objectives, recruiting participants, moderating studies (interviews, usability tests, surveys, concept/validation), synthesizing insights, and translating findings into roadmap and design decisions
• Deep systems-thinking skills and comfort designing across multiple layers: UI, data inputs, model constraints, and operational workflows
• Experience collaborating with product management, product engineering, data science, product analytics, user research, content design, accessibility, UX engineering in high-velocity, cross-functional teams
• Strong communication and storytelling skills—able to influence decisions and articulate the “why” behind design choices
• Commitment to responsible AI principles, including transparency, fairness, and user empowerment
• A growth mindset, comfort navigating ambiguity, and an enthusiasm for experimenting with emerging technologies

Bonus

• Ability to design intuitive search, drafting, and review workflows—especially those involving complex knowledge structures or trust-critical decision moments
• Comfort working with model-evaluation tooling, analytics dashboards, and prompt or version-management systems to understand and refine AI behavior
• Strength in shaping information architecture for large-scale content ecosystems, including clear citation patterns, confidence signals, and quality indicators
• Familiarity with domain-heavy environments—such as newsroom tooling, legal research, tax and compliance, risk and fraud, or financial analysis—and the ability to translate complexity into usable experiences
• Experience shipping zero-to-one products, iterating rapidly through ambiguity to test hypotheses, derisk bets, and accelerate product market fit

What’s in it For You?

• Hybrid Work Model: flexible hybrid working environment for office-based roles
• Flexibility & Work-Life Balance: Flex My Way policies, including work from anywhere for up to 8 weeks per year
• Career Development and Growth: Grow My Way programming and skills-first approach
• Industry Competitive Benefits: comprehensive benefits including flexible vacation, Mental Health Days, Headspace access, retirement savings, tuition reimbursement, and wellbeing resources
• Culture: globally recognized inclusion and belonging with values-driven culture
• Social Impact: Social Impact Institute; paid volunteer days; pro-bono consulting and ESG involvement
• Making a Real-World Impact: support for customers pursuing justice, truth, and transparency
• Benefits (US): comprehensive health and insurance programs plus competitive 401k, paid time off, leave options, and additional financial wellbeing benefits