IT Systems Administrator / Application Support Specialist (Mid)

About the Role

Join the Security Operations Team (SOT) to support employees and business operations by maintaining internal systems, resolving technical issues, supporting production applications, and helping ensure the security, reliability, and compliance of the technology environment. This role combines application support, systems administration, security awareness, and operational IT responsibilities. You will work closely with Service Desk, Security, and Engineering teams while supporting employees across multiple locations.

Responsibilities

Application & Platform Support

• Provide 2nd line support for business-critical applications and production services.
• Investigate incidents, troubleshoot issues, and coordinate resolutions.
• Support application deployments, configuration changes, and maintenance activities.
• Work with vendors, developers, and technical owners when escalations are required.
• Maintain technical documentation and operational procedures.

IT Operations

• Support daily IT operations and service delivery.
• Assist Service Desk with complex requests and incident resolution.
• Participate in onboarding, transfer, and offboarding processes.
• Maintain hardware, software, and asset inventories.
• Perform routine administration, maintenance, and monitoring activities.

Microsoft & Cloud Administration

• Administer and support the Microsoft ecosystem, including Entra ID, Exchange Online, Intune, SharePoint, Teams, Defender, and Purview.
• Manage identities, devices, licenses, access, and collaboration services.
• Support endpoint management and compliance processes.

Security & Compliance

• Promote security best practices and support security awareness initiatives.
• Assist with security monitoring, alert review, and incident handling.
• Ensure systems and services remain aligned with internal security standards.
• Participate in vulnerability remediation and operational security activities.
• Help maintain secure access controls and user permissions.

Requirements

Must Have

• 2+ years of experience in IT administration, application support, or systems support.
• Strong troubleshooting and analytical skills.
• Experience supporting business applications and end users.
• Working knowledge of Microsoft 365 and cloud technologies.
• Understanding of cybersecurity fundamentals and security best practices.
• Ability to prioritize and manage multiple tasks simultaneously.
• Good written and spoken English.

Nice to Have

• Experience with SaaS administration.
• Exposure to endpoint management platforms.
• PowerShell or other scripting experience.
• Understanding of identity and access management concepts.
• Microsoft certifications: MS-900, SC-900, AZ-900, MS-102, MD-102.

What We Value

• Ownership and accountability.
• Curiosity and willingness to learn.
• Security-first mindset.
• Attention to detail.
• Strong customer focus.
• Team collaboration.

Help secure, maintain, and improve the technology environment that powers a global insurance technology company. Support business-critical applications, cloud services, end users, and operational IT processes. The role is suited to a technically minded professional with strong troubleshooting skills, a security-first mindset, and a passion for solving problems.