SweatHouz- Presale Manager, Sherman Oaks

🏢 Summary: Studio Experience Manager role focused on driving membership growth, leading studio operations, and managing team performance in a wellness and recovery environment. The position combines sales leadership, operational oversight, and customer experience management while ensuring safety and service standards. Includes competitive compensation, bonus opportunities, benefits, and career growth. 🗂️ Requirements: High School Diploma or GED, 3+ years experience in sales, Relationship-based selling experience, Experience building value and overcoming objections, Current AED certification, Current First Aid certification, Current CPR certification, Reliable transportation, Ability to lift up to 50 lbs, Ability to perform prolonged standing and walking 📃 Skills: Sales, Leadership, Coaching, Marketing, Scheduling, Inventory, KPIs, CPR, AED, FirstAid 🏢 Description: ABOUT SWTHZ SweatHouz is the fastest-growing recovery franchise business globally. With over 100 open locations and over 300 licenses sold, SWTHZ is focused on accelerating the world's adoption of contrast therapy through private suite experiences, harnessing the power of infrared sauna and cold plunge. JOB SUMMARY The SweatHouz Studio Experience Manager plays a critical role in leading and motivating their team to deliver an exceptional guest and member experience that drives membership growth, retention, and revenue. You will be a passionate advocate for the SWTHZ brand, embodying core values of integrity, respect, fairness, and excellence. ESSENTIAL DUTIES & RESPONSIBILITIES Sales and Membership Growth - Achieve studio membership and revenue goals through collaboration with the sales team. - Coach and mentor sales associates on sales techniques and product knowledge. - Track and analyze membership KPIs for strategic decision-making. - Participate in marketing initiatives and promotions to generate leads. Leadership & Team Management - Build and cultivate a high-performing and engaged team. - Provide training and coaching to team members. - Lead by example with strong communication and customer service skills. - Implement performance management practices including goal setting and feedback. Operational Excellence - Oversee daily studio operations including scheduling, staff assignments, inventory management, and policy adherence. - Maintain a clean, safe, and inviting studio environment. - Manage studio cleanliness and allocate cleaning staff effectively. - Identify and implement operational improvements. KEY SKILLS & ABILITIES - Leadership and team motivation. - Business acumen and understanding of sales and operations. - Strategic thinking and problem-solving. - Relationship-based selling and persuasion. - Delegation and team empowerment. MINIMUM QUALIFICATIONS - High School Diploma or GED required. - Degree in a related field preferred. - 3+ years of experience in a sales environment. - 3+ years management experience preferred. - Current AED/First Aid/CPR certification. - Reliable means of mobility for travel to studio location. PHYSICAL DEMANDS & ENVIRONMENTAL CONDITIONS - Ability to lift up to 50 lbs. - Ability to squat, bend, reach, jump, stand, and walk for extended periods. - Exposure to cleaning chemicals and sanitizing agents. - Comfortable administering CPR/AED protocols. INTERPERSONAL SKILLS - Inquisitive and eager to learn. - Attentive, empathetic, and considerate. - Dependable and reliable. - Enthusiastic and passionate about health and wellness. - Performance-minded and results-driven. - Energetic and self-motivated. - Honest and demonstrates integrity. BENEFITS - Competitive compensation and bonus eligibility. - Flexible work schedule. - Free drop-in sessions. - Career growth opportunities. - Comprehensive benefits plan including medical, dental, vision, and 401(k). - Flexible vacation. - Supportive leadership team. COMPENSATION $70,304 annually plus bonus opportunities. Momentic Studios Inc. is an equal opportunity employer.

🏢 Summary: Sales Associate role focused on membership sales, guest engagement, lead generation, and member retention within a wellness studio offering infrared sauna and cold plunge services. The position includes relationship-based selling, customer service, studio operations support, and maintaining a clean and welcoming environment. Benefits include bonus opportunities, flexible scheduling, wellness perks, and comprehensive benefits for full-time employees. 🗂️ Requirements: High school diploma or GED, 1+ years of sales or customer service experience, Experience with relationship-based selling and value-building, Reliable transportation to studio location, Ability to lift up to 50 lbs, Ability to perform prolonged standing, walking, bending, squatting, and reaching, Comfortable administering CPR/AED protocols 📃 Skills: Sales, CustomerService, LeadGeneration, CRM, CPR, AED, FirstAid, Retail, Prospecting, Outreach 🏢 Description: ABOUT SWTHZ SweatHouz is the fastest-growing recovery franchise business globally. With over 100 open locations and more than 300 licenses sold, SWTHZ is committed to accelerating the world's adoption of contrast therapy through private suite experiences harnessing the power of infrared saunas and cold plunges. Join one of our locations as a Sales Associate and be part of our local and national expansion. JOB SUMMARY The Sales Associate delivers an outstanding sales and service experience to all guests and members. This role involves building strong relationships, effectively promoting studio memberships and retail products, and ensuring a welcoming and engaging environment. The Sales Associate plays a key role in guest conversions, member retention, and fostering a strong community aligned with the mission of SWTHZ. ESSENTIAL DUTIES & RESPONSIBILITIES Guest Experience & New Membership Enrollment - Executes the relationship-based sales model with each intro and passionately relates how SWTHZ services will satisfy their needs and goals. - Tours potential members through the studio and describes the facilities, services and amenities that directly tie back to the intro's individual needs and goals. - Communicates membership options in a clear and concise manner. - Effectively and professionally enrolls guests using company sales techniques and protocol. - Onboards new members successfully and assists with all member retention activities in order to drive club profitability. Prospecting & Lead Generation - Effectively schedule appointments and follow up on all leads and potential new business opportunities. - Communicate and promote marketing campaigns and special offers to leads and existing members. - Manage leads using company software and execute daily outreach activities to maximize conversion. Member Experience - Partner with the Studio Manager to ensure a best-in-class, member-centric experience. - Provide a friendly, engaging check-in process and address member inquiries with professionalism and care. - Build strong name relationships with members and act as a resource for their questions and concerns. - Clean and sanitize suites between sessions and maintain the overall cleanliness of the studio, including common areas and equipment, in accordance with SWTHZ standards. KEY SKILLS & ATTRIBUTES - Active Listening & Relationship Building: Builds genuine connections by listening attentively, asking thoughtful questions, and demonstrating a vested interest in others' success. - Product Expertise & Persuasion: Communicates offerings with confidence, addressing concerns and positioning solutions effectively. - Integrity & Dependability: Reliable, consistent, and true to their word. - Enthusiastic & Performance-Driven: Passionate about health, wellness, and the brand. - Adaptability & Resilience: Thrives in fast-changing environments and comfortable navigating ambiguity. MINIMUM REQUIREMENTS - High school diploma or GED. - Current AED/First Aid/CPR certification preferred. - 1+ years of experience in sales or customer service, with a focus on relationship-based selling and value-building. - Reliable means of mobility for travel to studio location. PHYSICAL REQUIREMENTS & WORK ENVIRONMENT - Must be able to lift up to 50 lbs. - Physical activities include squatting, bending, reaching, spotting, jumping, prolonged standing, and walking. - Exposure to cleaning chemicals and sanitizing agents. - Must be comfortable with administering CPR/AED protocols. BENEFITS - Bonus Eligibility. - Flexible Work Schedule. - Free Drop-In Sessions. - Career Growth Opportunities. - Comprehensive Benefits Plan (Medical, Dental, Vision, 401(k), etc.) for full-time employees. - Supportive Team Environment. STARTING SALARY $18.00/hour - $21/hr plus quarterly bonus opportunities. Momentic Studios Inc. is proud to be an equal opportunity employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veteran status, or any other basis protected by law. This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Duties and responsibilities may be adjusted as necessary to support departmental and organizational needs.

🏢 Summary: Sales Associate role focused on membership sales, guest engagement, lead generation, and member retention at a wellness recovery studio offering infrared sauna and cold plunge services. The position includes customer service, studio operations support, and maintaining a clean and welcoming environment. Benefits include bonus opportunities, flexible scheduling, wellness perks, and career growth. 🗂️ Requirements: High school diploma or GED, Current AED certification, Current First Aid certification, Current CPR certification, 1+ years of sales or customer service experience, Experience with relationship-based selling, Reliable transportation to studio location, Ability to lift up to 50 lbs, Ability to perform prolonged standing and physical activities, Comfort administering CPR/AED protocols 📃 Skills: Sales, CustomerService, CPR, AED, FirstAid, LeadGeneration, Prospecting, Retail, CRM, Sanitation 🏢 Description: ABOUT SWTHZ SweatHouz is the fastest-growing recovery franchise business globally. With over 100 open locations and more than 300 licenses sold, SWTHZ is committed to accelerating the world's adoption of contrast therapy through private suite experiences harnessing the power of infrared saunas and cold plunges. JOB SUMMARY The Sales Associate delivers an outstanding sales and service experience to all guests and members. This role involves building strong relationships, effectively promoting studio memberships and retail products, and ensuring a welcoming and engaging environment. The Sales Associate plays a key role in guest conversions, member retention, and fostering a strong community aligned with the mission of SWTHZ. ESSENTIAL DUTIES & RESPONSIBILITIES Guest Experience & New Membership Enrollment - Executes the relationship-based sales model with each intro and passionately relates how SWTHZ services will satisfy their needs and goals. - Tours potential members through the studio and describes the facilities, services and amenities that directly tie back to the intro's individual needs and goals. - Communicates membership options in a clear and concise manner. - Effectively and professionally enrolls guests using company sales techniques and protocol. - Onboards new members successfully and assists with all member retention activities in order to drive club profitability. Prospecting & Lead Generation - Effectively schedule appointments and follow up on all leads and potential new business opportunities. - Communicate and promote marketing campaigns and special offers to leads and existing members. - Manage leads using company software and execute daily outreach activities to maximize conversion. Member Experience - Partner with the Studio Manager to ensure a best-in-class, member-centric experience. - Provide a friendly, engaging check-in process and address member inquiries with professionalism and care. - Build strong relationships with members and act as a resource for their questions and concerns. - Clean and sanitize suites between sessions and maintain the overall cleanliness of the studio, including common areas and equipment, in accordance with SWTHZ standards. KEY SKILLS & ATTRIBUTES - Active listening and relationship building. - Product expertise and persuasive communication. - Integrity and dependability. - Enthusiastic and performance-driven mindset. - Adaptability and resilience. MINIMUM REQUIREMENTS - High school diploma or GED. - Current AED/First Aid/CPR certification. - 1+ years of experience in sales or customer service, with a focus on relationship-based selling and value-building. - Reliable means of mobility for travel to studio location. PHYSICAL REQUIREMENTS & WORK ENVIRONMENT - Must be able to lift up to 50 lbs. - Physical activities include squatting, bending, reaching, spotting, jumping, prolonged standing, and walking. - Exposure to cleaning chemicals and sanitizing agents. - Must be comfortable with administering CPR/AED protocols. BENEFITS - Bonus eligibility. - Flexible work schedule. - Free drop-in sessions. - Career growth opportunities. - Comprehensive benefits plan (Medical, Dental, Vision, 401(k), etc.) for full-time employees. - Supportive team environment. STARTING SALARY $18.00/hour to $20.00/hour plus bonus opportunities. Momentic Studios Inc. is proud to be an equal opportunity employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veteran status, or any other basis protected by law. This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Duties and responsibilities may be adjusted as necessary to support departmental and organizational needs.

🏢 Summary: Part-time Sales Associate role focused on delivering a relationship-based sales experience, driving membership enrollments, and supporting member retention in a wellness studio environment. The position combines sales, lead management, customer service, and studio maintenance responsibilities. Weekend availability is required, with performance-based bonuses and growth opportunities. 🗂️ Requirements: High school diploma or GED, 1+ year experience in sales or customer service, Experience with relationship-based selling, Reliable transportation to studio location, Ability to lift up to 50 lbs, Ability to perform physical activities (standing, bending, squatting, walking), Comfort administering CPR/AED protocols, Availability to work weekends 📃 Skills: Sales, CRM, LeadManagement, CPR, AED, FirstAid 🏢 Description: ABOUT SWTHZ SweatHouz is the fastest-growing recovery franchise business globally. With over 60 open locations and more than 300 licenses sold, SWTHZ is committed to accelerating the world's adoption of contrast therapy through private suite experiences harnessing the power of infrared saunas and cold plunges. Join one of our locations as a Sales Associate and be part of our local and national expansion. JOB SUMMARY The Sales Associate delivers an outstanding sales and service experience to all guests and members. This role involves building strong relationships, effectively promoting studio memberships and retail products, and ensuring a welcoming and engaging environment. The Sales Associate plays a key role in guest conversions, member retention, and fostering a strong community aligned with the mission of SWTHZ. This job is a part-time position covering weekends. ESSENTIAL DUTIES & RESPONSIBILITIES Guest Experience & New Membership Enrollment - Executes the relationship-based sales model with each intro and relates how SWTHZ services will satisfy their needs and goals. - Tours potential members through the studio and describes the facilities, services, and amenities tied to individual needs and goals. - Communicates membership options clearly and concisely. - Enrolls guests using company sales techniques and protocol. - Onboards new members and assists with member retention activities to drive profitability. Prospecting & Lead Generation - Schedules appointments and follows up on leads and new business opportunities. - Communicates and promotes marketing campaigns and special offers. - Manages leads using company software and executes daily outreach to maximize conversion. Member Experience - Partners with the Studio Manager to ensure a member-centric experience. - Provides a friendly check-in process and addresses inquiries professionally. - Builds strong relationships with members and acts as a resource for questions and concerns. - Cleans and sanitizes suites between sessions and maintains overall studio cleanliness in accordance with standards. KEY SKILLS & ATTRIBUTES - Active listening and relationship building. - Product expertise and persuasive communication. - Integrity and dependability. - Enthusiasm and performance-driven mindset. - Adaptability and resilience. MINIMUM REQUIREMENTS - High school diploma or GED. - Current AED/First Aid/CPR certification (preferred). - 1+ years of experience in sales or customer service with a focus on relationship-based selling and value-building. - Reliable means of transportation to the studio. PHYSICAL REQUIREMENTS & WORK ENVIRONMENT - Ability to lift up to 50 lbs. - Ability to squat, bend, reach, stand for prolonged periods, and walk. - Exposure to cleaning chemicals and sanitizing agents. - Comfortable administering CPR/AED protocols. BENEFITS - Bonus eligibility. - Flexible work schedule. - Free drop-in sessions. - Career growth opportunities. - Comprehensive benefits plan (Medical, Dental, Vision, 401(k), etc.) for full-time employees. - Supportive team environment. Pay Transparency: $18/hr + bonus opportunities. Momentic Studios Inc. is an equal opportunity employer. This job description outlines general requirements and may be adjusted as necessary to support organizational needs.

🏢 Summary: Sales Associate role focused on delivering a relationship-based sales experience, driving new membership enrollments, and supporting member retention in a wellness studio environment. The position combines lead management, guest engagement, and retail promotion to maximize conversions and studio profitability. Offers hourly pay with bonus opportunities, benefits for full-time employees, and career growth potential. 🗂️ Requirements: High school diploma or GED, Current AED certification, Current First Aid certification, Current CPR certification, 1+ year experience in sales or customer service, Experience in relationship-based selling, Reliable transportation to studio location, Ability to lift up to 50 lbs, Ability to perform physical activities (squatting, bending, reaching, prolonged standing, walking), Ability to administer CPR/AED protocols 📃 Skills: Sales, LeadManagement, CustomerService, CPR, AED, FirstAid, Retail, Outreach 🏢 Description: ABOUT SWTHZ SweatHouz is the fastest-growing recovery franchise business globally. With over 60 open locations and more than 300 licenses sold, SWTHZ is committed to accelerating the world's adoption of contrast therapy through private suite experiences harnessing the power of infrared saunas and cold plunges. Join one of our locations as a Sales Associate and be part of our local and national expansion. JOB SUMMARY The Sales Associate delivers an outstanding sales and service experience to all guests and members. This role involves building strong relationships, effectively promoting studio memberships and retail products, and ensuring a welcoming and engaging environment. The Sales Associate plays a key role in guest conversions, member retention, and fostering a strong community aligned with the mission of SWTHZ. ESSENTIAL DUTIES & RESPONSIBILITIES Guest Experience & New Membership Enrollment - Executes the relationship-based sales model with each intro and passionately relates how SWTHZ services will satisfy their needs and goals. - Tours potential members through the studio and describes the facilities, services and amenities that directly tie back to the intro's individual needs and goals. - Communicates membership options in a clear and concise manner. - Effectively and professionally enrolls guests using company sales techniques and protocol. - Onboards new members successfully and assists with all member retention activities in order to drive club profitability. Prospecting & Lead Generation - Effectively schedule appointments and follow up on all leads and potential new business opportunities. - Communicate and promote marketing campaigns and special offers to leads and existing members. - Manage leads using company software and execute daily outreach activities to maximize conversion. Member Experience - Partner with the Studio Manager to ensure a best-in-class, member-centric experience. - Provide a friendly, engaging check-in process and address member inquiries with professionalism and care. - Build strong relationships with members and act as a resource for their questions and concerns. - Maintain a clean, welcoming, and well-organized studio environment. KEY SKILLS & ATTRIBUTES - Active Listening & Relationship Building - Product Expertise & Persuasion - Integrity & Dependability - Enthusiastic & Performance-Driven - Adaptability & Resilience MINIMUM REQUIREMENTS - High school diploma or GED - Current AED/First Aid/CPR certification - 1+ years of experience in sales or customer service, with a focus on relationship-based selling and value-building - Reliable means of mobility for travel to studio location PHYSICAL REQUIREMENTS & WORK ENVIRONMENT - Must be able to lift up to 50 lbs. - Physical activities include squatting, bending, reaching, spotting, jumping, prolonged standing, and walking. - Must be comfortable with administering CPR/AED protocols. BENEFITS - Bonus Eligibility - Flexible Work Schedule - Free Drop-In Sessions - Career Growth Opportunities - Comprehensive Benefits Plan (Medical, Dental, Vision, 401(k), etc.) for full-time employees - Supportive Team Environment STARTING SALARY: $18.00/hour - $21/hr plus quarterly bonus opportunities Momentic Studios Inc. is proud to be an equal opportunity employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veteran status, or any other basis protected by law. This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Duties and responsibilities may be adjusted as necessary to support departmental and organizational needs.

🏢 Summary: Senior regional leadership role overseeing multiple health clubs across North and South America, responsible for driving revenue growth, operational excellence, member experience, and successful new openings. The position leads multi-site spa, gym, and longevity studio operations with full P&L ownership. Focused on scaling performance, innovation in wellness programming, and building high-performing regional teams. 🗂️ Requirements: Senior multi-site leadership experience in spa, wellness, or fitness operations, Proven track record of regional revenue growth and profitability improvement, Experience opening new locations and scaling operations, Strong financial acumen, Experience using CRM and booking platforms, Ability to use performance analytics for decision-making, Deep knowledge of wellness market including longevity and recovery, Experience leading and developing multi-market teams, Strong stakeholder management skills 📃 Skills: P&L, CRM, Analytics, FinancialManagement, BookingPlatforms, RevenueGrowth, OperationsManagement, WellnessStrategy 🏢 Description: Role Purpose Lead the performance, growth, and innovation of Health Clubs across North and South America — driving revenue, elevating the member wellness experience, strengthening operations and brand standards, and delivering successful new openings. Scope Oversight of 7 health clubs across 6 markets, with 5 pipeline openings over the next 18 months. Reports to Global Head of Wellness / Regional MD. Direct and indirect leadership of approximately 20 team members across Spa, Gym, and Longevity Studio operations. Key Focus Areas - Own regional wellness P&L and deliver revenue growth across Spas, Gyms, and Longevity Studios. - Drive member experience, satisfaction, and retention within the health club offering — ensuring wellness is a meaningful reason members join and stay. - Shape wellness programming strategy, staying ahead of emerging trends in longevity, recovery science, and integrative wellness to keep Health Clubs distinctive and relevant. - Improve operational consistency, service standards, and accountability across multiple sites. - Lead wellness strategy and execution for new club openings, from pre-opening planning through to launch and stabilisation. - Build regional wellness talent capability — attract, develop, and retain top practitioners and leaders, establishing clear career pathways and succession plans. - Build strong relationships with GMs, regional leadership, and global teams, acting as the regional voice for Health Clubs. Experience Required - Senior multi-site leadership across spa, wellness, and fitness operations, ideally within a membership or lifestyle hospitality environment. - Proven track record of driving revenue growth and improving profitability at regional scale. - Extensive experience opening new locations and scaling operations in high-growth environments. - Strong financial acumen with comfort using data, CRM/booking platforms, and performance analytics to drive decisions. - Deep understanding of the wellness market including longevity, recovery, and emerging modalities. - Experienced leader with the ability to build, develop, and inspire high-performing, diverse teams across multiple markets. - Highly skilled at building relationships and managing stakeholder expectations at all levels. Leadership Profile Direct, personable, and commercially minded. A trusted relationship builder who communicates clearly, manages up and down effectively, and balances strategy with hands-on execution. Champions inclusive, accessible wellness and brings genuine passion for the member experience. Benefits Health Care + 401K: Full time employees are eligible for Medical, Dental & Vision as well as Retirement fund with a 2% match. Paid Time Off: Full-Time Employees have sick days and vacation days. Career Development: Opportunities to progress domestically or internationally, managerially or technically. Learning & Development: Extensive range of internally and externally run courses available. Team Events and Activities: Monthly events including fitness sessions, cinema screenings, and art classes. Team Meal: Provided during duty in Houses & Restaurants. Salary Range (New York): $165,000—$185,000 USD.

🏢 Summary: The People & Development Manager acts as a strategic HR partner to local leadership, overseeing all human resources operations for two hospitality sites. The role focuses on legal compliance, employee relations, recruitment, compensation, training, and policy implementation while collaborating closely with regional leadership. It requires strong expertise in employment law, HR systems, and compensation management within a hotel or related industry. 🗂️ Requirements: 5+ years progressive HR management experience in hotel or related industry, Bachelor’s degree preferred, Experience with HRIS, payroll, and Applicant Tracking Systems, Experience with compensation benchmarking and variable compensation programs, Knowledge of California employment and labor laws, Experience handling employee investigations, Proficiency in Outlook, Excel, Word, PowerPoint, Ability to manage recruitment, FLSA reviews, and employee status determinations, Ability to manage multiple projects and meet deadlines, Strong leadership and team management skills 📃 Skills: HRIS, Payroll, ATS, Compensation, Benchmarking, FLSA, OSHA, EEO, ADA, Immigration, Outlook, Excel, Word, PowerPoint 🏢 Description: The role… At Soho House the People & Development Manager will be a strategic business partner to the General Manager for the property they are responsible for. The People & Development Manager reports directly to the Regional Head of People. The People & Development Manager will be primarily responsible for the daily maintenance of company policies, procedures, and practices including employee relations, worker's compensation, leave of absence administration and recruitment. Such deliverables include but are not limited to ensuring legal compliance; overseeing all aspects of wage, benefit, worker's compensation, unemployment, training programs, implementation and administration of policies and procedures, and all employee relations such as team events, parties, morale maintenance as well as coaching, counseling, progressive discipline, and terminations. This role will be responsible for our Little Beach House Malibu and Cecconi's West Hollywood sites Main Duties… Strategic business partner to local leadership, helping to manage all training and development for staff. Partner with the Regional Head of People on process improvements for Soho House & Co. growth. Participate in Unemployment, EEO, Wage and Hour, Worker's Compensation, OSHA, ADA, Immigration and Naturalization Service hearings. Communicate and implement policies and programs to guarantee compliance to all employees. Instruct, train and ensure management staff knows how to interpret and comply with all company policies and procedures. Coordinate and monitor recruitment, screening, background and reference checking of all Soho House personnel. Recruit, interview and recommend exempt and non-exempt personnel; Conduct FLSA reviews when necessary to determine employee status. Maintain employee benefit programs and employee engagement initiatives. Set-up, approve, and maintain all wage and salary programs, including performance evaluations and annual increases. Recommend and/or approve all employee transitions such as hire, transfer, promotions, etc. Implement, participate and monitor induction and orientation programs and develop managers/supervisors for future advancement. Track safety incentive programs as well as ensure compliance with all HR related Loss Prevention SOPs. Monitor and analyze turnover reports and use data metrics to understand trends with hiring and terminations. Maintain Employee of the Month/Year Program, and all other employee relations programs. Practice positive employee relations, including maintaining a positive morale and a genuine, upbeat work environment. Be an expert in time management, meeting deadlines, responsiveness, positive tone – both verbally and in writing, and ability to flex to the ever changing needs of the business. Ability to influence decisions to ensure consistency in decision making to protect the Company, the employee, and maintain respect with other key departments including Operations, Finance, Membership, IT. Demonstrate empathy, tact, thoughtfulness and strong listening skills, especially when handling difficult situations. Other tasks or projects assigned by Regional Head of People. Required Skills/Qualifications: 5+ years of progressive Human Resources management experience in a hotel or related industry; or a bachelor's degree preferred. Experience with HRIS, payroll, and Applicant Tracking Systems. Experience with compensation benchmarking and working with variable compensations such as bonuses. Familiarity with employment law and experience with employee investigations. Excellent written and verbal communication skills is imperative. Proven ability to adapt to changing priorities, handle multiple projects and meet deadlines. Proficient in Outlook, Excel, Word, and PowerPoint. Knowledge of employment and labor laws in California. Proven ability to manage teams through effective leadership skills. Detail oriented, sound judgment and strong interpersonal skills. Skilled and experienced at difficult decision making. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match Paid Time Off: Full- Time Employees have sick day's + vacation days Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability Learning & Development: An extensive range of internally and externally run courses are available for all employees. Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. In accordance with California law, the salary range for this role if filled within California is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.Pay Range$100,000—$110,000 USD

🏢 Summary: The People & Development Manager acts as a strategic HR partner to property leadership, overseeing employee relations, compliance, recruitment, compensation, and training across multiple sites. The role ensures legal compliance, manages HR operations, and drives engagement and development initiatives. It requires strong expertise in HR systems, employment law, and workforce analytics within a hospitality environment. 🗂️ Requirements: 5+ years progressive HR management experience in hotel or related industry, Bachelor’s degree preferred, Experience with HRIS, payroll, and Applicant Tracking Systems, Experience with compensation benchmarking and variable compensation models, Familiarity with employment law and employee investigations, Knowledge of California employment and labor laws, Proficiency in Outlook, Excel, Word, PowerPoint, Experience managing recruitment, screening, and FLSA reviews, Ability to manage multiple projects and meet deadlines, Proven team leadership and decision-making skills 📃 Skills: HRIS, Payroll, ATS, Excel, Outlook, Word, PowerPoint, FLSA, OSHA, ADA 🏢 Description: The role… At Soho House the People & Development Manager will be a strategic business partner to the General Manager for the property they are responsible for. The People & Development Manager reports directly to the Regional Head of People. The People & Development Manager will be primarily responsible for the daily maintenance of company policies, procedures, and practices including employee relations, worker's compensation, leave of absence administration and recruitment. Such deliverables include but are not limited to ensuring legal compliance; overseeing all aspects of wage, benefit, worker's compensation, unemployment, training programs, implementation and administration of policies and procedures, and all employee relations such as team events, parties, morale maintenance as well as coaching, counseling, progressive discipline, and terminations. This role will be responsible for our Little Beach House Malibu and Cecconi's West Hollywood sites Main Duties… Strategic business partner to local leadership, helping to manage all training and development for staff. Partner with the Regional Head of People on process improvements for Soho House & Co. growth. Participate in Unemployment, EEO, Wage and Hour, Worker's Compensation, OSHA, ADA, Immigration and Naturalization Service hearings. Communicate and implement policies and programs to guarantee compliance to all employees. Instruct, train and ensure management staff knows how to interpret and comply with all company policies and procedures. Coordinate and monitor recruitment, screening, background and reference checking of all Soho House personnel. Recruit, interview and recommend exempt and non-exempt personnel; Conduct FLSA reviews when necessary to determine employee status. Maintain employee benefit programs and employee engagement initiatives. Set-up, approve, and maintain all wage and salary programs, including performance evaluations and annual increases. Recommend and/or approve all employee transitions such as hire, transfer, promotions, etc. Implement, participate and monitor induction and orientation programs and develop managers/supervisors for future advancement. Track safety incentive programs as well as ensure compliance with all HR related Loss Prevention SOPs. Monitor and analyze turnover reports and use data metrics to understand trends with hiring and terminations. Maintain Employee of the Month/Year Program, and all other employee relations programs. Practice positive employee relations, including maintaining a positive morale and a genuine, upbeat work environment. Be an expert in time management, meeting deadlines, responsiveness, positive tone – both verbally and in writing, and ability to flex to the ever changing needs of the business. Ability to influence decisions to ensure consistency in decision making to protect the Company, the employee, and maintain respect with other key departments including Operations, Finance, Membership, IT. Demonstrate empathy, tact, thoughtfulness and strong listening skills, especially when handling difficult situations. Other tasks or projects assigned by Regional Head of People. Required Skills/Qualifications: 5+ years of progressive Human Resources management experience in a hotel or related industry; or a bachelor's degree preferred. Experience with HRIS, payroll, and Applicant Tracking Systems. Experience with compensation benchmarking and working with variable compensations such as bonuses. Familiarity with employment law and experience with employee investigations. Excellent written and verbal communication skills is imperative. Proven ability to adapt to changing priorities, handle multiple projects and meet deadlines. Proficient in Outlook, Excel, Word, and PowerPoint. Knowledge of employment and labor laws in California. Proven ability to manage teams through effective leadership skills. Detail oriented, sound judgment and strong interpersonal skills. Skilled and experienced at difficult decision making. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match Paid Time Off: Full- Time Employees have sick day's + vacation days Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability Learning & Development: An extensive range of internally and externally run courses are available for all employees. Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. In accordance with California law, the salary range for this role if filled within California is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.Pay Range$100,000—$110,000 USD

🏢 Summary: Reception Manager role overseeing Club Reception operations, team leadership, and member relations in a fast-paced hospitality environment. Responsible for supervising staff, managing schedules and payroll, handling member inquiries and disputes, and ensuring service, compliance, and operational standards are met. Offers competitive compensation, benefits, and career development opportunities. 🗂️ Requirements: Minimum 6+ years relevant work experience, Minimum 3+ years in managerial/supervisory role, Experience managing and developing reception teams, Experience with high-volume phone lines and professional inquiry handling, Ability to manage staff scheduling and payroll, Strong problem-solving and conflict resolution skills, Ability to multitask in high-volume environment, Strong verbal and written communication skills, Flexible availability including nights, weekends, holidays, Ability to meet physical job requirements (standing 8+ hours, lifting 20 lbs) 📃 Skills: OpenTable, Salesforce, Opera, Payroll, Scheduling 🏢 Description: The Role At Soho House a Reception Manager in an influential leader that finds passion in customer service and hospitality. Showcases leadership skills to guide the Reception team and provide members, guests and staff with outstanding customer service. The Reception Manager oversees the overall management of Club Reception, labor as well as supervising the floor, employees and employees-guests' relations. A successful Reception Manager thrives in fast-paced environments and addressing sensitive member inquiries. Proven leader with excellent people skills and the ability to remain cool under pressure while still delivering outstanding service that lives up to the Soho House ethos! Main Duties Influential Leader, trainer and approachable mentor for process and ensure communication strategies / messaging are followed and consistency is maintained Provide constructive feedback, coaching and training to managerial and non-managerial staff on guest relations and take an active role with the Management Team for the assessment, delivery and follow-up on training needs for staff. Hire, train, develop, counsel, evaluate, and discipline staff, including performance reviews as well as supervise, direct, coordinate, inspire and persuade staff in order to maintain service standards for Soho House & Co Implement and carry out effective and efficient operating standards while also being flexible to change and fostering positive implementation and ability to move from one task to another without loss of composure Organize, schedule and conduct staff meetings and agendas monthly Responsible for staff schedule, payroll and understanding of upcoming business volumes to ensure proper coverage is maintained at the Reception Desk to support operating needs Process all members, guests as well as staff disputes and claims in a timely manner and communicate quickly to ensure everyone understands next steps and how to proceed Work with Reception Manager to establish and maintain department operating procedures Manage day-to-day Club Reception operation and respond in courteous, professional, and rapid manner in order to resolve all difficulties Ensure all systems are kept up to the date with accurate information and the Soho House standards are met from local and regional compliance as well as health and safety Required Skills/Qualifications: Minimum of 6+ years of equivalent work experience (3+ years Managing/Supervisory capacity) Influencer and experienced leader in training and developing a fun, elevated and approachable environment within Reception Team Must have OpenTable, Salesforce and Opera experience is not a must but would be nice Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities. Problem solving skills and bring conflict resolution to any anticipated or current matter Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment Strong communication skills and ability to understand and follow written and verbal instructions Flexible schedule and ability to work nights, weekends and holiday's (as needed) Physical Requirements Must be able to seize, grasp, turn and hold objects with hands. Must be able to work on your feet for at least 8 hours. Fast paced movements are required to go from one part of the club to others. Must be able to move, pull, carry, or lift at least 20 pounds. Occasionally kneel, bend, crouch and climb as required. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match Paid Time Off: Full- Time Employees have sick day's + vacation days Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability Learning & Development: An extensive range of internally and externally run courses are available for all employees. Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. Salary Range (New York): $80,000—$85,000 USD

🏢 Summary: Leadership role overseeing Club Reception operations, managing staff, service standards, and member relations in a fast-paced hospitality environment. Responsible for team development, scheduling, payroll, systems accuracy, and resolving member and guest issues. Ensures high service quality aligned with brand standards while maintaining compliance and operational efficiency. 🗂️ Requirements: 6+ years relevant work experience, 3+ years in managing or supervisory role, Experience managing and training reception teams, Experience handling high-volume phone lines, Ability to manage staff scheduling and payroll, Experience resolving guest disputes and conflict resolution, Ability to work nights, weekends, and holidays, Ability to work on feet for 8+ hours, Ability to lift up to 20 pounds 📃 Skills: OpenTable, Salesforce, Opera, Payroll, Scheduling 🏢 Description: The Role At Soho House a Reception Manager is an influential leader that finds passion in customer service and hospitality. Showcases leadership skills to guide the Reception team and provide members, guests and staff with outstanding customer service. The Reception Manager oversees the overall management of Club Reception, labor as well as supervising the floor, employees and employees-guests' relations. A successful Reception Manager thrives in fast-paced environments and addressing sensitive member inquiries. Proven leader with excellent people skills and the ability to remain cool under pressure while still delivering outstanding service that lives up to the Soho House ethos. Main Duties Influential leader, trainer and approachable mentor to ensure communication strategies and messaging are followed and consistency is maintained Provide constructive feedback, coaching and training to managerial and non-managerial staff on guest relations and take an active role with the Management Team for the assessment, delivery and follow-up on training needs for staff Hire, train, develop, counsel, evaluate, and discipline staff, including performance reviews as well as supervise, direct, coordinate, inspire and persuade staff in order to maintain service standards Implement and carry out effective and efficient operating standards while also being flexible to change and fostering positive implementation Organize, schedule and conduct staff meetings monthly Responsible for staff schedule, payroll and understanding of upcoming business volumes to ensure proper coverage is maintained at the Reception Desk Process all member, guest and staff disputes and claims in a timely manner and communicate next steps Establish and maintain department operating procedures Manage day-to-day Club Reception operations and respond in a courteous, professional and rapid manner to resolve difficulties Ensure all systems are kept up to date with accurate information and standards are met from local and regional compliance as well as health and safety Required Skills/Qualifications Minimum of 6+ years of equivalent work experience (3+ years in managing/supervisory capacity) Experienced leader in training and developing an elevated and approachable reception team environment Experience with OpenTable, Salesforce and Opera preferred Experience answering high-volume phone lines and handling inquiries professionally and timely Problem solving and conflict resolution skills Detail oriented with ability to multi-task in a high-volume environment Strong communication skills and ability to follow written and verbal instructions Flexible schedule with ability to work nights, weekends and holidays as needed Physical Requirements Must be able to seize, grasp, turn and hold objects with hands Must be able to work on your feet for at least 8 hours Fast paced movements required to move throughout the club Must be able to move, pull, carry or lift at least 20 pounds Occasionally kneel, bend, crouch and climb as required Benefits Competitive compensation packages with global benefits and perks Health Care + 401K: Medical, Dental & Vision and Retirement fund with a 2% match for full-time employees Paid Time Off: Sick days and vacation days for full-time employees Career Development opportunities domestically or internationally, managerially or technically Soho Impact initiatives including mentoring, apprenticeship, local outreach and sustainability Learning & Development courses available internally and externally Cookhouse & House Tonic events and activities Team Events including fitness sessions, cinema screenings and art classes Team Meal provided while on duty Salary Range $80,000—$85,000 USD