June 26, 2026
Reception Manager / Maitre D- Cecconi's
Senior • On-site
New York, NY
The Role
At Soho House a Reception Manager is an influential leader that finds passion in customer service and hospitality. Showcases leadership skills to guide the Reception team and provide members, guests and staff with outstanding customer service. The Reception Manager oversees the overall management of Club Reception, labor as well as supervising the floor, employees and employees-guests' relations.
A successful Reception Manager thrives in fast-paced environments and addressing sensitive member inquiries. Proven leader with excellent people skills and the ability to remain cool under pressure while still delivering outstanding service that lives up to the Soho House ethos.
Main Duties
- Influential leader, trainer and approachable mentor to ensure communication strategies and messaging are followed and consistency is maintained
- Provide constructive feedback, coaching and training to managerial and non-managerial staff on guest relations and take an active role with the Management Team for the assessment, delivery and follow-up on training needs for staff
- Hire, train, develop, counsel, evaluate, and discipline staff, including performance reviews while maintaining service standards
- Implement and carry out effective and efficient operating standards while remaining flexible to change
- Organize, schedule and conduct staff meetings monthly
- Responsible for staff schedule, payroll and understanding upcoming business volumes to ensure proper coverage
- Process member, guest and staff disputes and claims in a timely manner
- Establish and maintain department operating procedures
- Manage day-to-day Club Reception operations and resolve difficulties in a courteous and professional manner
- Ensure all systems are kept up to date with accurate information and standards are met regarding compliance and health and safety
Required Skills/Qualifications
- Minimum of 6+ years of equivalent work experience (3+ years in managing/supervisory capacity)
- Experienced leader in training and developing a reception team environment
- Experience with OpenTable, Salesforce and Opera preferred
- Experience answering high-volume phone lines and handling inquiries professionally
- Problem solving and conflict resolution skills
- Detail oriented with ability to multi-task in a high-volume environment
- Strong communication skills and ability to follow written and verbal instructions
- Flexible schedule with ability to work nights, weekends and holidays as needed
Physical Requirements
- Ability to seize, grasp, turn and hold objects with hands
- Ability to work on feet for at least 8 hours
- Fast paced movement throughout the club
- Ability to move, pull, carry or lift at least 20 pounds
- Occasionally kneel, bend, crouch and climb as required
Benefits
- Competitive compensation packages with global benefits and perks
- Health Care + 401K: Medical, Dental & Vision and Retirement fund with a 2% match for full-time employees
- Paid Time Off: Sick days and vacation days for full-time employees
- Career Development opportunities domestically or internationally
- Soho Impact initiatives including mentoring and sustainability programs
- Learning & Development courses available internally and externally
- Cookhouse & House Tonic events and activities
- Team Events including fitness sessions, cinema screenings and art classes
- Team Meal provided while on duty
Salary Range
$80,000—$85,000 USD
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18 - 18 USD/hr
🏢 Summary: Part-time Server role focused on delivering elevated dining service, managing guest interactions, handling POS orders, and supporting front-of-house operations in a fast-paced hospitality environment. The position requires strong customer service, teamwork, menu knowledge, and adherence to health and safety standards. 🗂️ Requirements: 2+ years experience in a similar server role, Ability to work in fast-paced, high-volume environments, Strong customer service and hospitality skills, Ability to solve problems under pressure, Competency in training schedule and Club School standards, Ability to work flexible shifts, weekends, and holidays, Ability to work independently and in a team environment, Tips certification, POS system knowledge, Ability to lift at least 20 pounds, Ability to stand, walk, bend, crouch, and lift for long periods 📃 Skills: POS, FOH, BOH, Hospitality, Service, Sales, Food, Beverage, Safety 🏢 Description: The Role… At Soho House a Part Time Server is responsible for understanding, discussing and educating members and guests all menu items, allergies associated (if applicable) while also presenting an approachable and elevated experience by following Soho House Service Standards. The Server plays a crucial role in ensuring the success of service and guest satisfaction. Also, collaborates with other team members and completes pre-service and post-service duties, accurately entering orders into POS and being attentive during service to support additional member or guest request. A successful Server maintains a positive and influential attitude, is detail oriented, process driven and flexible while working under pressure to ensure seamless communication is maintained through the Front of House (FOH) and Back of House (BOH) staff. Main Duties • Develop and maintain professional relationships with all coworkers and management as well as complete checklists on all trained processes learned in Club School • Positively influence members and guests experience by elevating the dining experience with food and drink pairing options and discussing specials to drive sales through consistent and approachable communication and the highest level of service in accordance with Soho House Standards • Maintain communication and advise Management and Executive Chef on any allergies or potential red flags encountered throughout the night to mitigate any forecasted risk • Complete all check out reports at the end of each shift and have it double checked and signed by management • Adhere to health and safety policies as well as all Company policies, procedures, standards and local, state, and federal law as applicable • Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests • Assist runners and bussers when possible with expo and service bar tickets to support all table orders • Clean and stock server alley and bar area, polish silverware, plates and/or glassware as needed • Knowledge of the menu, with the ability to make suggestions who asked by members and/or guests • Performs other duties as assigned by supervisor/manager Required Skills/Qualifications • Minimum of 2+ years' experience in similar capacity • Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure • Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests • Must be able to demonstrate competency as outlined in the training schedule and Club School • Must be able to work flexible shifts and schedules, including weekends and holidays as needed • Ability to take direction, work in a team environment and autonomously • Tips certified and POS knowledge Physical Requirements • Must be able to seize, grasp, turn and hold objects with hands • Must be able to make periodical fast paced movements are required to go from one part of the property to others • Must be able to move, pull, carry or lift at least 20 pounds • Must be able to occasionally kneel, bend, crouch and climb • Must be able to perform physical activities such as lifting, cleaning, and stooping • Must be able to stand, walk, lift, and bend for long periods of time • Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat Why work with us... • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match • Paid Time Off: Full-Time Employees have sick days and vacation days • Career Development: Opportunities for domestic or international career progression, both managerial and technical • Soho Impact: Mentoring, apprenticeship, local outreach and sustainability initiatives • Learning & Development: Internal and external courses available for employees • Cookhouse & House Tonic: Food and drink events, trips, and training opportunities • Team Events: Fitness sessions, cinema screenings, and art classes • Team Meal: Complimentary substantial meal while on duty In accordance with California law, the salary range for this role if filled within California is listed below. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range $18.47—$18.47 USD
Healthcare

Soho House
Server - Little Beach House
Mid
On-site
Westwood, CA
18 - 18 USD/hr
🏢 Summary: Part-time Server role focused on delivering elevated dining experiences, managing food and beverage service, and supporting front-of-house operations in a fast-paced hospitality environment. The position requires strong customer service, menu knowledge, POS usage, and collaboration with kitchen and service teams. Benefits include training, career development, healthcare options for full-time employees, and team perks. 🗂️ Requirements: 2+ years experience in a similar server role, Ability to work in fast-paced high-volume environments, Knowledge of POS systems, Tips certification, Ability to work flexible shifts including weekends and holidays, Ability to work independently and in team environments, Knowledge of food allergies and menu items, Ability to follow health and safety regulations, Ability to complete physical duties including lifting up to 20 pounds, Completion of training and Club School competency requirements 📃 Skills: POS, Hospitality, CustomerService, FoodService, Upselling, FoodSafety, Communication, Teamwork 🏢 Description: The Role… At Soho House a Part Time Server is responsible for understanding, discussing and educating members and guests all menu items, allergies associated (if applicable) while also presenting an approachable and elevated experience by following Soho House Service Standards. The Server plays a crucial role in ensuring the success of service and guest satisfaction. Also, collaborates with other team members and completes pre-service and post-service duties, accurately entering orders into POS and being attentive during service to support additional member or guest request. A successful Server maintains a positive and influential attitude, is detail oriented, process driven and flexible while working under pressure to ensure seamless communication is maintained through the Front of House (FOH) and Back of House (BOH) staff. Main Duties - Develop and maintain professional relationships with all coworkers and management as well as complete checklists on all trained processes learned in Club School - Positively influence members and guests experience by elevating the dining experience with food and drink pairing options and discussing specials to drive sales through consistent and approachable communication and the highest level of service in accordance with Soho House Standards - Maintain communication and advise Management and Executive Chef on any allergies or potential red flags encountered throughout the night to mitigate any forecasted risk - Complete all check out reports at the end of each shift and have it double checked and signed by management - Adhere to health and safety policies as well as all Company policies, procedures, standards and local, state, and federal law as applicable - Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests - Assist runners and bussers when possible with expo and service bar tickets to support all table orders - Clean and stock server alley and bar area, polish silverware, plates and/or glassware as needed - Knowledge of the menu, with the ability to make suggestions when asked by members and/or guests - Performs other duties as assigned by supervisor/manager Required Skills/Qualifications - Minimum of 2+ years' experience in similar capacity - Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure - Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests - Must be able to demonstrate competency as outlined in the training schedule and Club School - Must be able to work flexible shifts and schedules, including weekends and holidays as needed - Ability to take direction, work in a team environment and autonomously - Tips certified and POS knowledge Physical Requirements - Must be able to seize, grasp, turn and hold objects with hands - Must be able to make periodical fast paced movements required to go from one part of the property to others - Must be able to move, pull, carry or lift at least 20 pounds - Must be able to occasionally kneel, bend, crouch and climb - Must be able to perform physical activities such as lifting, cleaning, and stooping - Must be able to stand, walk, lift, and bend for long periods of time - Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat Why work with us... - Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match - Paid Time Off: Full-Time Employees have sick days and vacation days - Career Development: Opportunities to progress domestically or internationally as well as managerially or technically - Soho Impact: Mentoring, apprenticeship, local outreach and sustainability initiatives - Learning & Development: Access to internally and externally run courses - Cookhouse & House Tonic: Food and drink events, trips, and trainings available to all employees - Team Events: Fitness sessions, cinema screenings and art classes - Team Meal: Complimentary substantial meal while on duty Pay Range $18.47—$18.47 USD
Healthcare

Soho House
Server - Little Beach House
Mid
On-site
Santa Monica, CA
18 - 18 USD/hr
🏢 Summary: Part-time Server role focused on delivering elevated dining service, managing guest interactions, handling POS orders, and supporting front-of-house operations in a fast-paced hospitality environment. The position requires strong customer service skills, menu knowledge, teamwork, and flexibility with shifts. Employees receive training opportunities, benefits eligibility for full-time staff, and career development support. 🗂️ Requirements: 2+ years of experience in a similar server role, Ability to work in fast-paced, high-volume environments, POS knowledge, Tips certification, Ability to work flexible shifts, weekends, and holidays, Ability to work independently and in a team environment, Competency in service standards and training requirements, Ability to lift and carry at least 20 pounds, Ability to stand, walk, bend, crouch, and lift for long periods 📃 Skills: POS, Hospitality, CustomerService, FoodService, Upselling, CashHandling, Communication, Teamwork 🏢 Description: The Role… At Soho House a Part Time Server is responsible for understanding, discussing and educating members and guests all menu items, allergies associated (if applicable) while also presenting an approachable and elevated experience by following Soho House Service Standards. The Server plays a crucial role in ensuring the success of service and guest satisfaction. Also, collaborates with other team members and completes pre-service and post-service duties, accurately entering orders into POS and being attentive during service to support additional member or guest request. A successful Server maintains a positive and influential attitude, is detail oriented, process driven and flexible while working under pressure to ensure seamless communication is maintained through the Front of House (FOH) and Back of House (BOH) staff. Main Duties • Develop and maintain professional relationships with all coworkers and management as well as complete checklists on all trained processes learned in Club School • Positively influence members and guests experience by elevating the dining experience with food and drink pairing options and discussing specials to drive sales through consistent and approachable communication and the highest level of service in accordance with Soho House Standards • Maintain communication and advise Management and Executive Chef on any allergies or potential red flags encountered throughout the night to mitigate any forecasted risk • Complete all check out reports at the end of each shift and have it double checked and signed by management • Adhere to health and safety policies as well as all Company policies, procedures, standards and local, state, and federal law as applicable • Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests • Assist runners and bussers when possible with expo and service bar tickets to support all table orders • Clean and stock server alley and bar area, polish silverware, plates and/or glassware as needed • Knowledge of the menu, with the ability to make suggestions when asked by members and/or guests • Performs other duties as assigned by supervisor/manager Required Skills/Qualifications • Minimum of 2+ years' experience in similar capacity • Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure • Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests • Must be able to demonstrate competency as outlined in the training schedule and Club School • Must be able to work flexible shifts and schedules, including weekends and holidays as needed • Ability to take direction, work in a team environment and autonomously • Tips certified and POS knowledge Physical Requirements • Must be able to seize, grasp, turn and hold objects with hands • Must be able to make periodical fast paced movements required to go from one part of the property to others • Must be able to move, pull, carry or lift at least 20 pounds • Must be able to occasionally kneel, bend, crouch and climb • Must be able to perform physical activities such as lifting, cleaning, and stooping • Must be able to stand, walk, lift, and bend for long periods of time • Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, training is offered to develop technical and managerial skills. • Health Care + 401K: Full time employees are eligible for Medical, Dental & Vision benefits as well as a retirement fund with a 2% match • Paid Time Off: Full-time employees have sick days and vacation days • Career Development: Opportunities to progress careers domestically or internationally as well as managerially or technically • Learning & Development: Internally and externally run courses available for all employees • Team Events: Fitness sessions, cinema screenings, and art classes available monthly • Team Meal: Complimentary meal provided while on duty in Houses & Restaurants Pay Range $18.47—$18.47 USD