Reception Manager / Maitre D- Cecconi's

The Role

At Soho House a Reception Manager in an influential leader that finds passion in customer service and hospitality. Showcases leadership skills to guide the Reception team and provide members, guests and staff with outstanding customer service. The Reception Manager oversees the overall management of Club Reception, labor as well as supervising the floor, employees and employees-guests' relations.

A successful Reception Manager thrives in fast-paced environments and addressing sensitive member inquiries. Proven leader with excellent people skills and the ability to remain cool under pressure while still delivering outstanding service that lives up to the Soho House ethos!

Main Duties

• Influential leader, trainer and approachable mentor ensuring communication strategies and consistency are maintained
• Provide constructive feedback, coaching and training to managerial and non-managerial staff on guest relations
• Hire, train, develop, counsel, evaluate and discipline staff, including performance reviews
• Implement and carry out effective operating standards while remaining flexible to change
• Organize, schedule and conduct monthly staff meetings
• Manage staff schedules and payroll to ensure proper coverage
• Process member, guest and staff disputes and claims in a timely manner
• Establish and maintain department operating procedures
• Manage day-to-day Club Reception operations and resolve issues professionally and promptly
• Ensure systems are up to date and compliant with local, regional, health and safety standards

Required Skills/Qualifications

• Minimum of 6+ years of equivalent work experience (3+ years in a managing/supervisory capacity)
• Experienced leader in training and developing Reception teams
• Experience with OpenTable, Salesforce and Opera preferred
• Experience handling high-volume phone lines and professional inquiries
• Strong problem solving and conflict resolution skills
• Detail oriented with ability to multitask in a high-volume environment
• Strong written and verbal communication skills
• Flexible schedule including nights, weekends and holidays as needed

Physical Requirements

• Ability to seize, grasp, turn and hold objects with hands
• Ability to stand for at least 8 hours
• Ability to move quickly throughout the club
• Ability to move, pull, carry or lift at least 20 pounds
• Occasionally kneel, bend, crouch and climb as required

Benefits

• Health Care + 401K: Medical, Dental & Vision and Retirement fund with 2% match for full-time employees
• Paid Time Off: Sick days and vacation days for full-time employees
• Career Development: Opportunities for domestic and international progression
• Soho Impact: Community engagement through mentoring, apprenticeship, outreach and sustainability
• Learning & Development: Extensive range of internal and external courses
• Cookhouse & House Tonic: Food and drink events, trips and training
• Team Events: Monthly fitness sessions, cinema screenings and art classes
• Team Meal: Complimentary substantial meal while on duty

Salary Range (New York): $80,000—$85,000 USD