SweatHouz- Studio Manager, Pasadena

🏢 Summary: Studio Experience Manager role focused on driving membership growth, sales performance, and operational excellence for a wellness recovery studio. The position includes leading teams, coaching sales staff, managing studio operations, and ensuring high-quality guest experiences. Offers competitive compensation, bonus opportunities, flexible scheduling, benefits, and career growth. 🗂️ Requirements: High School Diploma or GED, 3+ years sales experience, Relationship-based selling experience, Objection handling experience, 3+ years management experience, Team leadership experience, Coaching and performance management experience, Current AED certification, Current First Aid certification, Current CPR certification, Reliable transportation, Ability to lift up to 50 lbs 📃 Skills: Sales, Leadership, Coaching, Marketing, KPIs, Inventory, CPR, AED, FirstAid, Scheduling 🏢 Description: SweatHouz- Presale Manager, Sherman Oaks ABOUT SWTHZ SweatHouz is the fastest-growing recovery franchise business globally. With over 100 open locations and over 300 licenses sold, SWTHZ is focused on accelerating the world's adoption of contrast therapy through private suite experiences, harnessing the power of infrared sauna and cold plunge. JOB SUMMARY The SweatHouz Studio Experience Manager plays a critical role in leading and motivating their team to deliver an exceptional guest and member experience that drives membership growth, retention, and revenue. You will be a passionate advocate for the SWTHZ brand, embodying our core values of integrity, respect, fairness, and excellence. ESSENTIAL DUTIES & RESPONSIBILITIES Sales and Membership Growth Achieve studio membership and revenue goals: Collaborate with the sales team to develop and implement strategies to attract new members and retain existing ones. Provide exceptional sales support: Coach and mentor sales associates on effective sales techniques and product knowledge. Track and analyze membership data: Monitor key membership KPIs and use insights for strategic decision-making. Partner with the marketing team: Actively participate in marketing initiatives and promotions to drive awareness and generate leads. Leadership & Team Management Build and cultivate a high performing, engaged team: Foster a positive and collaborative work environment where employees feel valued, motivated, and empowered to succeed. Develop and coach team members: Provide effective training and coaching to ensure all team members possess the skills and knowledge needed to excel in their roles. Lead by example: Demonstrate exceptional work ethic, communication, and customer service skills, inspiring your team to do the same. Performance management: Implement effective performance management practices, including setting goals, providing regular feedback, and conducting performance reviews. Operational Excellence Ensure smooth and efficient daily operations: Oversee all aspects of studio operations, including scheduling, staff assignments, inventory management, and adherence to company policies and procedures. Maintain a clean, inviting, and safe studio environment: Implement and enforce hygiene and safety protocols to create a comfortable and enjoyable experience for all guests and members. Manage studio cleanliness: Allocate cleaning staff in a manner that keeps attrition under 7%. Identify and implement operational improvements: Keep a strong pulse on your studio. Continuously identify opportunities for improvement in both the team member and member experience. Implement effective solutions as needed. KEY SKILLS & ABILITIES Leadership: Can you inspire a shared sense of purpose in the studio? This includes leading your team through change, getting buy-in, and coaching through ambiguity. Business Acumen: Can you see beyond the surface and understand the intricate dance of sales and operations? Strategic Thinking: Problems and challenges in the studio are not roadblocks but puzzles waiting to be solved. Can you dissect a challenge, analyze its components, and forge solutions that deliver financial results? Persuasion: Relationship-based selling is not coercion but building trust and value. Can you build trust with studio guests (intros) and create a compelling vision for why they should join and become a member of the studio? Delegation and Empowerment: Can you delegate in a way that drives strong revenue and meets membership targets? MINIMUM QUALIFICATIONS High School Diploma or GED required. Degree in a related field preferred. 3+ years of experience in a sales environment, with a proven track record of relationship-based selling, building value, and overcoming objections. 3+ years Management experience preferred, including leading teams, coaching, and driving performance outcomes. Current AED/First Aid/CPR certification Reliable means of mobility for travel to studio location PHYSICAL DEMANDS & ENVIRONMENTAL CONDITIONS Must be able to lift up to 50 lbs. Physical efforts required for daily duties, including squatting, bending, reaching, spotting, jumping, and prolonged standing and walking Exposure to cleaning chemicals and sanitizing agents Must be comfortable administering CPR/AED protocols INTERPERSONAL SKILLS Inquisitive: Eager to learn and understand. Attentive: Mindful, observant, empathetic, and considerate of others. Dependable: Consistent, flexible, true to their word, and reliable. Enthusiastic & Passionate Positive, engaged, and deeply passionate about health, wellness, and the brand; eager to be of service. Performance-Minded: Strives for excellence, continuously improves abilities, and delivers results at the highest level. Energetic: Possesses strong endurance, is self-motivated, and faces challenges head-on. Honest: Demonstrates high integrity, conscientiousness, and truthfulness. BENEFITS Competitive Compensation and Bonus Eligibility Flexible Work Schedule Free Drop-In Sessions Career Growth Opportunities Comprehensive Benefits Plan (Medical, Dental, Vision, 401(k), etc.) Flexible Vacation Supportive Leadership Team COMPENSATION: $75,000 annually + bonus opportunities Momentic Studios Inc. is proud to be an equal opportunity employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veteran status, or any other basis protected by law.

🏢 Summary: Studio Experience Manager role focused on driving membership growth, leading studio operations, and managing high-performing teams in a wellness and recovery environment. The position combines sales leadership, operational management, staff coaching, and customer experience oversight while ensuring studio safety and performance goals. 🗂️ Requirements: High School Diploma or GED, 3+ years of sales experience, Relationship-based selling experience, Experience building value and overcoming objections, 3+ years of management experience preferred, Team leadership and coaching experience, Current AED certification, Current First Aid certification, Current CPR certification, Reliable transportation to studio location, Ability to lift up to 50 lbs, Ability to stand and walk for prolonged periods, Comfort administering CPR/AED protocols 📃 Skills: Sales, Leadership, Coaching, Management, CPR, AED, FirstAid, Scheduling, Inventory, Marketing, KPI, Operations 🏢 Description: ABOUT SWTHZ SweatHouz is the fastest-growing recovery franchise business globally. With over 100 open locations and over 300 licenses sold, SWTHZ is focused on accelerating the world's adoption of contrast therapy through private suite experiences, harnessing the power of infrared sauna and cold plunge. JOB SUMMARY The SweatHouz Studio Experience Manager plays a critical role in leading and motivating their team to deliver an exceptional guest and member experience that drives membership growth, retention, and revenue. You will be a passionate advocate for the SWTHZ brand, embodying core values of integrity, respect, fairness, and excellence. ESSENTIAL DUTIES & RESPONSIBILITIES Sales and Membership Growth - Achieve studio membership and revenue goals by collaborating with the sales team to develop and implement strategies to attract new members and retain existing ones. - Provide exceptional sales support through coaching and mentoring sales associates on effective sales techniques and product knowledge. - Track and analyze membership data, monitor key membership KPIs, and use insights for strategic decision-making. - Partner with the marketing team and actively participate in marketing initiatives and promotions to drive awareness and generate leads. Leadership & Team Management - Build and cultivate a high-performing, engaged team in a positive and collaborative work environment. - Develop and coach team members to ensure they possess the skills and knowledge needed to excel. - Lead by example with exceptional work ethic, communication, and customer service skills. - Implement performance management practices including goal setting, regular feedback, and performance reviews. Operational Excellence - Oversee all aspects of studio operations, including scheduling, staff assignments, inventory management, and adherence to company policies and procedures. - Maintain a clean, inviting, and safe studio environment by enforcing hygiene and safety protocols. - Manage studio cleanliness and allocate cleaning staff to maintain attrition under 7%. - Identify and implement operational improvements to enhance team member and member experiences. KEY SKILLS & ABILITIES - Leadership and the ability to inspire a shared sense of purpose. - Strong business acumen in sales and operations. - Strategic thinking and problem-solving abilities. - Relationship-based persuasion and trust-building. - Delegation and empowerment skills that drive revenue and membership targets. MINIMUM QUALIFICATIONS - High School Diploma or GED required. - Degree in a related field preferred. - 3+ years of experience in a sales environment with a proven track record of relationship-based selling, building value, and overcoming objections. - 3+ years management experience preferred, including leading teams, coaching, and driving performance outcomes. - Current AED/First Aid/CPR certification. - Reliable means of mobility for travel to studio location. PHYSICAL DEMANDS & ENVIRONMENTAL CONDITIONS - Must be able to lift up to 50 lbs. - Physical efforts required for daily duties, including squatting, bending, reaching, spotting, jumping, and prolonged standing and walking. - Exposure to cleaning chemicals and sanitizing agents. - Must be comfortable administering CPR/AED protocols. INTERPERSONAL SKILLS - Inquisitive, attentive, dependable, enthusiastic, performance-minded, energetic, and honest. - Passion for health, wellness, and customer service. BENEFITS - Competitive compensation and bonus eligibility. - Flexible work schedule. - Free drop-in sessions. - Career growth opportunities. - Comprehensive benefits plan including medical, dental, vision, and 401(k). - Flexible vacation. - Supportive leadership team. COMPENSATION $75,000 annually plus bonus opportunities. Momentic Studios Inc. is proud to be an equal opportunity employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veteran status, or any other basis protected by law.

🏢 Summary: Sales Associate role focused on membership sales, guest engagement, lead generation, and member retention within a wellness studio offering infrared sauna and cold plunge services. The position includes relationship-based selling, customer service, studio operations support, and maintaining a clean and welcoming environment. Benefits include bonus opportunities, flexible scheduling, wellness perks, and comprehensive benefits for full-time employees. 🗂️ Requirements: High school diploma or GED, 1+ years of sales or customer service experience, Experience with relationship-based selling and value-building, Reliable transportation to studio location, Ability to lift up to 50 lbs, Ability to perform prolonged standing, walking, bending, squatting, and reaching, Comfortable administering CPR/AED protocols 📃 Skills: Sales, CustomerService, LeadGeneration, CRM, CPR, AED, FirstAid, Retail, Prospecting, Outreach 🏢 Description: ABOUT SWTHZ SweatHouz is the fastest-growing recovery franchise business globally. With over 100 open locations and more than 300 licenses sold, SWTHZ is committed to accelerating the world's adoption of contrast therapy through private suite experiences harnessing the power of infrared saunas and cold plunges. Join one of our locations as a Sales Associate and be part of our local and national expansion. JOB SUMMARY The Sales Associate delivers an outstanding sales and service experience to all guests and members. This role involves building strong relationships, effectively promoting studio memberships and retail products, and ensuring a welcoming and engaging environment. The Sales Associate plays a key role in guest conversions, member retention, and fostering a strong community aligned with the mission of SWTHZ. ESSENTIAL DUTIES & RESPONSIBILITIES Guest Experience & New Membership Enrollment - Executes the relationship-based sales model with each intro and passionately relates how SWTHZ services will satisfy their needs and goals. - Tours potential members through the studio and describes the facilities, services and amenities that directly tie back to the intro's individual needs and goals. - Communicates membership options in a clear and concise manner. - Effectively and professionally enrolls guests using company sales techniques and protocol. - Onboards new members successfully and assists with all member retention activities in order to drive club profitability. Prospecting & Lead Generation - Effectively schedule appointments and follow up on all leads and potential new business opportunities. - Communicate and promote marketing campaigns and special offers to leads and existing members. - Manage leads using company software and execute daily outreach activities to maximize conversion. Member Experience - Partner with the Studio Manager to ensure a best-in-class, member-centric experience. - Provide a friendly, engaging check-in process and address member inquiries with professionalism and care. - Build strong name relationships with members and act as a resource for their questions and concerns. - Clean and sanitize suites between sessions and maintain the overall cleanliness of the studio, including common areas and equipment, in accordance with SWTHZ standards. KEY SKILLS & ATTRIBUTES - Active Listening & Relationship Building: Builds genuine connections by listening attentively, asking thoughtful questions, and demonstrating a vested interest in others' success. - Product Expertise & Persuasion: Communicates offerings with confidence, addressing concerns and positioning solutions effectively. - Integrity & Dependability: Reliable, consistent, and true to their word. - Enthusiastic & Performance-Driven: Passionate about health, wellness, and the brand. - Adaptability & Resilience: Thrives in fast-changing environments and comfortable navigating ambiguity. MINIMUM REQUIREMENTS - High school diploma or GED. - Current AED/First Aid/CPR certification preferred. - 1+ years of experience in sales or customer service, with a focus on relationship-based selling and value-building. - Reliable means of mobility for travel to studio location. PHYSICAL REQUIREMENTS & WORK ENVIRONMENT - Must be able to lift up to 50 lbs. - Physical activities include squatting, bending, reaching, spotting, jumping, prolonged standing, and walking. - Exposure to cleaning chemicals and sanitizing agents. - Must be comfortable with administering CPR/AED protocols. BENEFITS - Bonus Eligibility. - Flexible Work Schedule. - Free Drop-In Sessions. - Career Growth Opportunities. - Comprehensive Benefits Plan (Medical, Dental, Vision, 401(k), etc.) for full-time employees. - Supportive Team Environment. STARTING SALARY $18.00/hour - $21/hr plus quarterly bonus opportunities. Momentic Studios Inc. is proud to be an equal opportunity employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veteran status, or any other basis protected by law. This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Duties and responsibilities may be adjusted as necessary to support departmental and organizational needs.

🏢 Summary: Sales Associate role focused on delivering a relationship-based sales experience, driving new membership enrollments, and supporting member retention in a wellness studio environment. The position combines lead management, guest engagement, and retail promotion to maximize conversions and studio profitability. Offers hourly pay with bonus opportunities, benefits for full-time employees, and career growth potential. 🗂️ Requirements: High school diploma or GED, Current AED certification, Current First Aid certification, Current CPR certification, 1+ year experience in sales or customer service, Experience in relationship-based selling, Reliable transportation to studio location, Ability to lift up to 50 lbs, Ability to perform physical activities (squatting, bending, reaching, prolonged standing, walking), Ability to administer CPR/AED protocols 📃 Skills: Sales, LeadManagement, CustomerService, CPR, AED, FirstAid, Retail, Outreach 🏢 Description: ABOUT SWTHZ SweatHouz is the fastest-growing recovery franchise business globally. With over 60 open locations and more than 300 licenses sold, SWTHZ is committed to accelerating the world's adoption of contrast therapy through private suite experiences harnessing the power of infrared saunas and cold plunges. Join one of our locations as a Sales Associate and be part of our local and national expansion. JOB SUMMARY The Sales Associate delivers an outstanding sales and service experience to all guests and members. This role involves building strong relationships, effectively promoting studio memberships and retail products, and ensuring a welcoming and engaging environment. The Sales Associate plays a key role in guest conversions, member retention, and fostering a strong community aligned with the mission of SWTHZ. ESSENTIAL DUTIES & RESPONSIBILITIES Guest Experience & New Membership Enrollment - Executes the relationship-based sales model with each intro and passionately relates how SWTHZ services will satisfy their needs and goals. - Tours potential members through the studio and describes the facilities, services and amenities that directly tie back to the intro's individual needs and goals. - Communicates membership options in a clear and concise manner. - Effectively and professionally enrolls guests using company sales techniques and protocol. - Onboards new members successfully and assists with all member retention activities in order to drive club profitability. Prospecting & Lead Generation - Effectively schedule appointments and follow up on all leads and potential new business opportunities. - Communicate and promote marketing campaigns and special offers to leads and existing members. - Manage leads using company software and execute daily outreach activities to maximize conversion. Member Experience - Partner with the Studio Manager to ensure a best-in-class, member-centric experience. - Provide a friendly, engaging check-in process and address member inquiries with professionalism and care. - Build strong relationships with members and act as a resource for their questions and concerns. - Maintain a clean, welcoming, and well-organized studio environment. KEY SKILLS & ATTRIBUTES - Active Listening & Relationship Building - Product Expertise & Persuasion - Integrity & Dependability - Enthusiastic & Performance-Driven - Adaptability & Resilience MINIMUM REQUIREMENTS - High school diploma or GED - Current AED/First Aid/CPR certification - 1+ years of experience in sales or customer service, with a focus on relationship-based selling and value-building - Reliable means of mobility for travel to studio location PHYSICAL REQUIREMENTS & WORK ENVIRONMENT - Must be able to lift up to 50 lbs. - Physical activities include squatting, bending, reaching, spotting, jumping, prolonged standing, and walking. - Must be comfortable with administering CPR/AED protocols. BENEFITS - Bonus Eligibility - Flexible Work Schedule - Free Drop-In Sessions - Career Growth Opportunities - Comprehensive Benefits Plan (Medical, Dental, Vision, 401(k), etc.) for full-time employees - Supportive Team Environment STARTING SALARY: $18.00/hour - $21/hr plus quarterly bonus opportunities Momentic Studios Inc. is proud to be an equal opportunity employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veteran status, or any other basis protected by law. This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Duties and responsibilities may be adjusted as necessary to support departmental and organizational needs.

🏢 Summary: Sales Associate role focused on membership sales, guest engagement, lead generation, and member retention at a wellness recovery studio offering infrared sauna and cold plunge services. The position includes customer service, studio operations support, and maintaining a clean and welcoming environment. Benefits include bonus opportunities, flexible scheduling, wellness perks, and career growth. 🗂️ Requirements: High school diploma or GED, Current AED certification, Current First Aid certification, Current CPR certification, 1+ years of sales or customer service experience, Experience with relationship-based selling, Reliable transportation to studio location, Ability to lift up to 50 lbs, Ability to perform prolonged standing and physical activities, Comfort administering CPR/AED protocols 📃 Skills: Sales, CustomerService, CPR, AED, FirstAid, LeadGeneration, Prospecting, Retail, CRM, Sanitation 🏢 Description: ABOUT SWTHZ SweatHouz is the fastest-growing recovery franchise business globally. With over 100 open locations and more than 300 licenses sold, SWTHZ is committed to accelerating the world's adoption of contrast therapy through private suite experiences harnessing the power of infrared saunas and cold plunges. JOB SUMMARY The Sales Associate delivers an outstanding sales and service experience to all guests and members. This role involves building strong relationships, effectively promoting studio memberships and retail products, and ensuring a welcoming and engaging environment. The Sales Associate plays a key role in guest conversions, member retention, and fostering a strong community aligned with the mission of SWTHZ. ESSENTIAL DUTIES & RESPONSIBILITIES Guest Experience & New Membership Enrollment - Executes the relationship-based sales model with each intro and passionately relates how SWTHZ services will satisfy their needs and goals. - Tours potential members through the studio and describes the facilities, services and amenities that directly tie back to the intro's individual needs and goals. - Communicates membership options in a clear and concise manner. - Effectively and professionally enrolls guests using company sales techniques and protocol. - Onboards new members successfully and assists with all member retention activities in order to drive club profitability. Prospecting & Lead Generation - Effectively schedule appointments and follow up on all leads and potential new business opportunities. - Communicate and promote marketing campaigns and special offers to leads and existing members. - Manage leads using company software and execute daily outreach activities to maximize conversion. Member Experience - Partner with the Studio Manager to ensure a best-in-class, member-centric experience. - Provide a friendly, engaging check-in process and address member inquiries with professionalism and care. - Build strong relationships with members and act as a resource for their questions and concerns. - Clean and sanitize suites between sessions and maintain the overall cleanliness of the studio, including common areas and equipment, in accordance with SWTHZ standards. KEY SKILLS & ATTRIBUTES - Active listening and relationship building. - Product expertise and persuasive communication. - Integrity and dependability. - Enthusiastic and performance-driven mindset. - Adaptability and resilience. MINIMUM REQUIREMENTS - High school diploma or GED. - Current AED/First Aid/CPR certification. - 1+ years of experience in sales or customer service, with a focus on relationship-based selling and value-building. - Reliable means of mobility for travel to studio location. PHYSICAL REQUIREMENTS & WORK ENVIRONMENT - Must be able to lift up to 50 lbs. - Physical activities include squatting, bending, reaching, spotting, jumping, prolonged standing, and walking. - Exposure to cleaning chemicals and sanitizing agents. - Must be comfortable with administering CPR/AED protocols. BENEFITS - Bonus eligibility. - Flexible work schedule. - Free drop-in sessions. - Career growth opportunities. - Comprehensive benefits plan (Medical, Dental, Vision, 401(k), etc.) for full-time employees. - Supportive team environment. STARTING SALARY $18.00/hour to $20.00/hour plus bonus opportunities. Momentic Studios Inc. is proud to be an equal opportunity employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veteran status, or any other basis protected by law. This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Duties and responsibilities may be adjusted as necessary to support departmental and organizational needs.

🏢 Summary: Part-time Sales Associate role focused on delivering a relationship-based sales experience, driving membership enrollments, and supporting member retention in a wellness studio environment. The position combines sales, lead management, customer service, and studio maintenance responsibilities. Weekend availability is required, with performance-based bonuses and growth opportunities. 🗂️ Requirements: High school diploma or GED, 1+ year experience in sales or customer service, Experience with relationship-based selling, Reliable transportation to studio location, Ability to lift up to 50 lbs, Ability to perform physical activities (standing, bending, squatting, walking), Comfort administering CPR/AED protocols, Availability to work weekends 📃 Skills: Sales, CRM, LeadManagement, CPR, AED, FirstAid 🏢 Description: ABOUT SWTHZ SweatHouz is the fastest-growing recovery franchise business globally. With over 60 open locations and more than 300 licenses sold, SWTHZ is committed to accelerating the world's adoption of contrast therapy through private suite experiences harnessing the power of infrared saunas and cold plunges. Join one of our locations as a Sales Associate and be part of our local and national expansion. JOB SUMMARY The Sales Associate delivers an outstanding sales and service experience to all guests and members. This role involves building strong relationships, effectively promoting studio memberships and retail products, and ensuring a welcoming and engaging environment. The Sales Associate plays a key role in guest conversions, member retention, and fostering a strong community aligned with the mission of SWTHZ. This job is a part-time position covering weekends. ESSENTIAL DUTIES & RESPONSIBILITIES Guest Experience & New Membership Enrollment - Executes the relationship-based sales model with each intro and relates how SWTHZ services will satisfy their needs and goals. - Tours potential members through the studio and describes the facilities, services, and amenities tied to individual needs and goals. - Communicates membership options clearly and concisely. - Enrolls guests using company sales techniques and protocol. - Onboards new members and assists with member retention activities to drive profitability. Prospecting & Lead Generation - Schedules appointments and follows up on leads and new business opportunities. - Communicates and promotes marketing campaigns and special offers. - Manages leads using company software and executes daily outreach to maximize conversion. Member Experience - Partners with the Studio Manager to ensure a member-centric experience. - Provides a friendly check-in process and addresses inquiries professionally. - Builds strong relationships with members and acts as a resource for questions and concerns. - Cleans and sanitizes suites between sessions and maintains overall studio cleanliness in accordance with standards. KEY SKILLS & ATTRIBUTES - Active listening and relationship building. - Product expertise and persuasive communication. - Integrity and dependability. - Enthusiasm and performance-driven mindset. - Adaptability and resilience. MINIMUM REQUIREMENTS - High school diploma or GED. - Current AED/First Aid/CPR certification (preferred). - 1+ years of experience in sales or customer service with a focus on relationship-based selling and value-building. - Reliable means of transportation to the studio. PHYSICAL REQUIREMENTS & WORK ENVIRONMENT - Ability to lift up to 50 lbs. - Ability to squat, bend, reach, stand for prolonged periods, and walk. - Exposure to cleaning chemicals and sanitizing agents. - Comfortable administering CPR/AED protocols. BENEFITS - Bonus eligibility. - Flexible work schedule. - Free drop-in sessions. - Career growth opportunities. - Comprehensive benefits plan (Medical, Dental, Vision, 401(k), etc.) for full-time employees. - Supportive team environment. Pay Transparency: $18/hr + bonus opportunities. Momentic Studios Inc. is an equal opportunity employer. This job description outlines general requirements and may be adjusted as necessary to support organizational needs.

🏢 Summary: Reception Manager role overseeing Club Reception operations, team leadership, and member relations in a fast-paced hospitality environment. Responsible for supervising staff, managing schedules and payroll, handling member inquiries and disputes, and ensuring service, compliance, and operational standards are met. Offers competitive compensation, benefits, and career development opportunities. 🗂️ Requirements: Minimum 6+ years relevant work experience, Minimum 3+ years in managerial/supervisory role, Experience managing and developing reception teams, Experience with high-volume phone lines and professional inquiry handling, Ability to manage staff scheduling and payroll, Strong problem-solving and conflict resolution skills, Ability to multitask in high-volume environment, Strong verbal and written communication skills, Flexible availability including nights, weekends, holidays, Ability to meet physical job requirements (standing 8+ hours, lifting 20 lbs) 📃 Skills: OpenTable, Salesforce, Opera, Payroll, Scheduling 🏢 Description: The Role At Soho House a Reception Manager in an influential leader that finds passion in customer service and hospitality. Showcases leadership skills to guide the Reception team and provide members, guests and staff with outstanding customer service. The Reception Manager oversees the overall management of Club Reception, labor as well as supervising the floor, employees and employees-guests' relations. A successful Reception Manager thrives in fast-paced environments and addressing sensitive member inquiries. Proven leader with excellent people skills and the ability to remain cool under pressure while still delivering outstanding service that lives up to the Soho House ethos! Main Duties Influential Leader, trainer and approachable mentor for process and ensure communication strategies / messaging are followed and consistency is maintained Provide constructive feedback, coaching and training to managerial and non-managerial staff on guest relations and take an active role with the Management Team for the assessment, delivery and follow-up on training needs for staff. Hire, train, develop, counsel, evaluate, and discipline staff, including performance reviews as well as supervise, direct, coordinate, inspire and persuade staff in order to maintain service standards for Soho House & Co Implement and carry out effective and efficient operating standards while also being flexible to change and fostering positive implementation and ability to move from one task to another without loss of composure Organize, schedule and conduct staff meetings and agendas monthly Responsible for staff schedule, payroll and understanding of upcoming business volumes to ensure proper coverage is maintained at the Reception Desk to support operating needs Process all members, guests as well as staff disputes and claims in a timely manner and communicate quickly to ensure everyone understands next steps and how to proceed Work with Reception Manager to establish and maintain department operating procedures Manage day-to-day Club Reception operation and respond in courteous, professional, and rapid manner in order to resolve all difficulties Ensure all systems are kept up to the date with accurate information and the Soho House standards are met from local and regional compliance as well as health and safety Required Skills/Qualifications: Minimum of 6+ years of equivalent work experience (3+ years Managing/Supervisory capacity) Influencer and experienced leader in training and developing a fun, elevated and approachable environment within Reception Team Must have OpenTable, Salesforce and Opera experience is not a must but would be nice Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities. Problem solving skills and bring conflict resolution to any anticipated or current matter Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment Strong communication skills and ability to understand and follow written and verbal instructions Flexible schedule and ability to work nights, weekends and holiday's (as needed) Physical Requirements Must be able to seize, grasp, turn and hold objects with hands. Must be able to work on your feet for at least 8 hours. Fast paced movements are required to go from one part of the club to others. Must be able to move, pull, carry, or lift at least 20 pounds. Occasionally kneel, bend, crouch and climb as required. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match Paid Time Off: Full- Time Employees have sick day's + vacation days Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability Learning & Development: An extensive range of internally and externally run courses are available for all employees. Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. Salary Range (New York): $80,000—$85,000 USD

🏢 Summary: Leadership role overseeing Club Reception operations, managing staff, service standards, and member relations in a fast-paced hospitality environment. Responsible for team development, scheduling, payroll, systems accuracy, and resolving member and guest issues. Ensures high service quality aligned with brand standards while maintaining compliance and operational efficiency. 🗂️ Requirements: 6+ years relevant work experience, 3+ years in managing or supervisory role, Experience managing and training reception teams, Experience handling high-volume phone lines, Ability to manage staff scheduling and payroll, Experience resolving guest disputes and conflict resolution, Ability to work nights, weekends, and holidays, Ability to work on feet for 8+ hours, Ability to lift up to 20 pounds 📃 Skills: OpenTable, Salesforce, Opera, Payroll, Scheduling 🏢 Description: The Role At Soho House a Reception Manager is an influential leader that finds passion in customer service and hospitality. Showcases leadership skills to guide the Reception team and provide members, guests and staff with outstanding customer service. The Reception Manager oversees the overall management of Club Reception, labor as well as supervising the floor, employees and employees-guests' relations. A successful Reception Manager thrives in fast-paced environments and addressing sensitive member inquiries. Proven leader with excellent people skills and the ability to remain cool under pressure while still delivering outstanding service that lives up to the Soho House ethos. Main Duties Influential leader, trainer and approachable mentor to ensure communication strategies and messaging are followed and consistency is maintained Provide constructive feedback, coaching and training to managerial and non-managerial staff on guest relations and take an active role with the Management Team for the assessment, delivery and follow-up on training needs for staff Hire, train, develop, counsel, evaluate, and discipline staff, including performance reviews as well as supervise, direct, coordinate, inspire and persuade staff in order to maintain service standards Implement and carry out effective and efficient operating standards while also being flexible to change and fostering positive implementation Organize, schedule and conduct staff meetings monthly Responsible for staff schedule, payroll and understanding of upcoming business volumes to ensure proper coverage is maintained at the Reception Desk Process all member, guest and staff disputes and claims in a timely manner and communicate next steps Establish and maintain department operating procedures Manage day-to-day Club Reception operations and respond in a courteous, professional and rapid manner to resolve difficulties Ensure all systems are kept up to date with accurate information and standards are met from local and regional compliance as well as health and safety Required Skills/Qualifications Minimum of 6+ years of equivalent work experience (3+ years in managing/supervisory capacity) Experienced leader in training and developing an elevated and approachable reception team environment Experience with OpenTable, Salesforce and Opera preferred Experience answering high-volume phone lines and handling inquiries professionally and timely Problem solving and conflict resolution skills Detail oriented with ability to multi-task in a high-volume environment Strong communication skills and ability to follow written and verbal instructions Flexible schedule with ability to work nights, weekends and holidays as needed Physical Requirements Must be able to seize, grasp, turn and hold objects with hands Must be able to work on your feet for at least 8 hours Fast paced movements required to move throughout the club Must be able to move, pull, carry or lift at least 20 pounds Occasionally kneel, bend, crouch and climb as required Benefits Competitive compensation packages with global benefits and perks Health Care + 401K: Medical, Dental & Vision and Retirement fund with a 2% match for full-time employees Paid Time Off: Sick days and vacation days for full-time employees Career Development opportunities domestically or internationally, managerially or technically Soho Impact initiatives including mentoring, apprenticeship, local outreach and sustainability Learning & Development courses available internally and externally Cookhouse & House Tonic events and activities Team Events including fitness sessions, cinema screenings and art classes Team Meal provided while on duty Salary Range $80,000—$85,000 USD

🏢 Summary: Full-time Head Coach role leading fitness classes, supporting studio operations, and developing coaching staff in a boutique fitness environment. The position combines coaching, team leadership, client engagement, and operational responsibilities while maintaining high customer experience standards. 🗂️ Requirements: 1-2 years group fitness experience, Availability for flexible schedules including weekends and holidays, Ability to coach 10 classes per week, Ability to lift and carry at least 30 pounds, Proficiency in G-Suite, Proficiency in Microsoft Office, Excel proficiency, Google Sheets proficiency, Strong client communication skills, Ability to lead fast-paced group fitness classes 📃 Skills: G-Suite, Excel, GoogleSheets, MSOffice, Inventory, Sales 🏢 Description: [solidcore] is looking for a Head Coach who is passionate about sharing the [solidcore] brand and workout. Reporting to the Area Manager, the Head Coach is responsible for supporting studio success and delivering a best-in-class fitness experience while coaching an average of ten classes per week. Responsibilities: - Serve as the studio’s lead coach while maintaining a schedule of 10 classes per week. - Set expectations and act as an example for new and existing coaches. - Deliver a best-in-class fitness and customer service experience. - Meet utilization and retention expectations for both individual and studio performance. - Assist with day-to-day studio operations. - Lead outreach and marketing efforts to attract new clients and partnerships. - Provide coach development, feedback, and support during new coach training. - Respond to client requests and resolve concerns effectively. - Maintain knowledge of retail operations, class packages, promotions, and apparel. - Execute operational tasks including ordering supplies, conducting inventory, and maintaining sales logs. - Ensure studio equipment and facilities remain clean and fully functional. - Perform additional duties and projects as assigned. Requirements: - Permanent, non-exempt, full-time position averaging 40 hours per week. - Flexible availability including weekends and holidays. - Ability to accommodate training schedules and changing business needs. - Ability to lift and carry at least 30 pounds. - Proficiency in G-Suite, Microsoft Office, Excel, and Google Sheets. Qualifications: - 1-2 years of prior group fitness experience. - Passion for health, fitness, and helping others achieve goals. - Ability to build relationships and develop teams. - Ability to thrive in a fast-paced, people-focused environment. - Strong communication and client relations skills. - Reliable, professional, and team-oriented attitude. - Comfortable leading high-energy fitness classes with amplified music. Compensation & Benefits: - Salary range: $62,091 - $69,076 per year. - Performance-based bonus eligibility. - Monthly cell phone stipend. - 401k with employer match. - Health, dental, and vision insurance. - Flexible PTO. - Free drop-in classes at [solidcore]. [solidcore] offers a 50-minute low-impact, high-intensity strength training workout guided by instructors through controlled movements designed for all fitness levels. [solidcore] is committed to diversity, equity, inclusion, and equal opportunity employment.

🏢 Summary: Full-time Head Coach role leading studio coaching operations, delivering fitness classes, developing coaches, and supporting daily studio performance and client experience. The position combines hands-on coaching, team development, operational support, and community outreach in a fast-paced boutique fitness environment. 🗂️ Requirements: 1-2 years group fitness experience, Availability for weekends and holidays, Ability to work flexible full-time schedule, Ability to lift and carry 30 pounds, Proficiency in G-Suite, Proficiency in Microsoft Office, Excel proficiency, Google Sheets proficiency, Strong client communication skills, Ability to lead high-energy fitness classes 📃 Skills: GSuite, Excel, Sheets, Office, Fitness, Coaching, Inventory, Retail, Sales, Marketing 🏢 Description: [solidcore] is looking for a Head Coach who is passionate about sharing the [solidcore] brand and workout. Reporting to the Area Manager, the Head Coach is responsible for various tasks that will not only support the Studio and its success, but also support [solidcore] in its mission to grow and deliver exceptional fitness experiences. The Head Coach is expected to role model the qualities and attributes of an exceptional coach and coach an average of eleven (11) classes per week. Responsibilities: - Serving as the studio’s lead coach, maintaining a full schedule of 11 classes per week. - Serving as an example and setting expectations for new and existing coaches. - Delivering a best-in-class fitness and customer service experience consistent with company standards. - Meeting company utilization and retention expectations on both an individual and studio level. - Assisting with day-to-day studio operations under the direction of the Area Manager. - Leading outreach and marketing efforts to attract new clients and develop community partnerships. - Providing coach development, feedback, and support during new coach trainings. - Responding to client requests and resolving concerns effectively. - Maintaining product knowledge for retail operations, promotions, and apparel. - Executing operational tasks including ordering supplies, conducting inventory, and maintaining sales logs. - Ensuring the studio and equipment remain clean and fully functional. - Completing additional duties and projects as assigned. Requirements: - Permanent, exempt, full-time position with expected 40 hours per week. - Flexible availability including weekends and holidays. - Ability to accommodate coach training schedules and changing business needs. - Ability to lift and carry at least 30 pounds. - Proficiency in G-Suite and Microsoft Office, specifically Excel and Google Sheets. Preferred Skills and Experience: - 1-2 years prior group fitness experience. - Passion for health, fitness, and coaching. - Ability to build relationships and develop teams. - Ability to thrive in a fast-paced, people-focused environment. - Strong communication and client relations skills. - Comfortable leading high-energy fitness classes using a microphone. - Reliable, professional, and team-oriented mindset. Compensation & Benefits: - Compensation range: $62,000-$69,000 per year. - Flexible PTO. - Full coverage health, dental, and vision insurance. - 401k with employer match. - Cellphone stipend. [solidcore] offers a 50-minute low-impact, high-intensity strength training workout designed for all fitness levels. Coaches guide clients through slow and controlled movements in a supportive and challenging environment. [solidcore] is committed to diversity, equity, inclusion, and equal opportunity employment.