ServiceNow Architect

🏢 Summary: Long-term hybrid role focused on administering, stabilizing, and continuously improving the ServiceNow platform in a secure, enterprise environment. The position involves configuration, integrations, incident support, and ensuring platform quality and compliance. Ideal for experienced ServiceNow professionals with strong governance and security awareness. 🗂️ Requirements: 5+ years of professional IT experience, 2+ years experience as ServiceNow Administrator, Hands-on ServiceNow administration and configuration, Knowledge of ServiceNow product portfolio and ITSM processes, Experience with requirements analysis and project support, Experience with system integrations, Understanding of complex IT systems interoperability, Knowledge of IT security standards, Experience creating technical documentation and SOPs, ServiceNow CSA certification, ServiceNow CAD certification or equivalent, English level B2 minimum, EU citizenship, Residence in Poland 📃 Skills: ServiceNow, ITSM, REST, SOAP, SSO, LDAP, WebServices, CSA, CAD, ITIL, BCMS 🏢 Description: Join a long-term international and public project where you will be responsible for the administration, stability, and continuous improvement of the ServiceNow platform in a secure, enterprise environment. This role is ideal for someone who combines strong technical expertise with a structured, quality-focused approach to platform management. Project information: Type of project: IT services Office location: Warszawa, plac Europejski Work model: Hybrid - 60% onsite Budget: 140-180 PLN net/h - b2b (depending on seniority level) Project language: English Project length: Long-term Only candidates with citizenship in the European Union and based in Poland Start date: ASAP (depending on candidate's availability) Your responsibilities Administer and maintain the ServiceNow platform, ensuring stability, performance, and security Configure and optimize ServiceNow modules (including ITSM and others) Analyse requirements and support implementation of new functionalities Ensure proper integration with external systems (REST, Web Services, SSO, LDAP) Maintain platform consistency, alignment, and configuration quality standards Support incident resolution, troubleshooting, and system improvements Create and maintain technical documentation, SOPs, and knowledge base articles Contribute to gap analysis and continuous improvement initiatives Support BCMS-related activities, including documentation and process alignment Collaborate with technical teams and stakeholders across the organization We pay attention to candidates who have 5+ years of professional IT experience, including 2+ years in a ServiceNow Administrator role Hands-on experience in ServiceNow administration and configuration Strong knowledge of ServiceNow product portfolio and Service Management processes Experience with requirements analysis and project support Knowledge of integration technologies (REST, SOAP, SSO, LDAP, Web Services) Understanding of complex IT systems and their interoperability Familiarity with IT security standards Experience in creating technical documentation and SOPs Strong analytical skills, attention to detail, and problem-solving mindset Good communication skills and English at min. B2 level Certifications (required) ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) or equivalent Nice to have Experience with ServiceNow on-premise environments Experience in solution design or architecture support Exposure to process standardization and governance initiatives We offer Hybrid work model (Warsaw – approx. 60% onsite) Long-term cooperation Opportunity to work in a secure, enterprise-scale environment Collaboration with international teams and stakeholders Real impact on platform stability, governance, and improvement Private medicale care, MultiSport Card, life insurance Additional information Security clearance required (EU CONFIDENTIAL – initiated within first 45 days)

🏢 Summary: Role focused on administration, configuration, and development of the ServiceNow platform within a complex organizational environment. The position combines system integration, ITSM module development, and analytical work translating business requirements into technical solutions. Strong emphasis on system integration, documentation quality, and BCMS-related support initiatives. 🗂️ Requirements: Strong experience in ServiceNow administration and configuration, Very good knowledge of ServiceNow modules, especially ITSM, Experience in requirements analysis and project work, Strong knowledge of Service Management processes, Experience in creating technical documentation and SOPs, Knowledge of integration technologies: REST, Web Services, LDAP, SSO, Understanding of complex IT environments and system integrations, Knowledge of IT security standards, ServiceNow Certified Application Developer or equivalent, ServiceNow Certified System Administrator or equivalent 📃 Skills: ServiceNow, ITSM, REST, SOAP, LDAP, SSO, BCMS, ITIL, JavaScript, WebServices 🏢 Description: Opis projektu: Dołączysz do zespołu odpowiedzialnego za rozwój i utrzymanie platformy ServiceNow w złożonym środowisku organizacyjnym. Projekt obejmuje zarówno administrację i konfigurację systemu, jak i wsparcie inicjatyw związanych z zarządzaniem usługami oraz ciągłością działania (BCMS). Praca ma charakter analityczno-projektowy, z dużym naciskiem na jakość, standaryzację oraz integrację systemów. Zadania: Administracja i utrzymanie platformy ServiceNow. Konfiguracja i rozwój modułów (w szczególności ITSM i pokrewne). Zbieranie wymagań biznesowych oraz ich analiza i przekładanie na rozwiązania systemowe. Projektowanie i wdrażanie rozwiązań opartych o ServiceNow. Tworzenie i utrzymywanie dokumentacji technicznej oraz SOP-ów. Integracja ServiceNow z innymi systemami (np. przez REST, Web Services, LDAP, SSO). Analiza dokumentacji BCMS oraz kontrola jej spójności i zgodności. Identyfikacja luk i proponowanie usprawnień. Konsolidacja danych oraz zapewnienie jakości i standaryzacji dokumentacji. Wsparcie operacyjne i administracyjne inicjatyw BCMS. Współpraca z zespołami technicznymi i biznesowymi. Wymagania: Bardzo dobre doświadczenie w administracji i konfiguracji ServiceNow. Bardzo dobra znajomość modułów ServiceNow (szczególnie ITSM). Doświadczenie w analizie wymagań i pracy projektowej. Bardzo dobra znajomość Service Management. Doświadczenie w tworzeniu dokumentacji technicznej i SOP-ów. Znajomość technologii integracyjnych (REST, Web Services, LDAP, SSO). Bardzo dobre rozumienie złożonych środowisk IT i integracji systemów. Znajomość standardów bezpieczeństwa IT. Bardzo dobre umiejętności komunikacyjne i organizacyjne. Umiejętność analitycznego myślenia i rozwiązywania problemów. Samodzielność, dokładność i odpowiedzialność. Umiejętność pracy pod presją i przy minimalnym nadzorze. ServiceNow Certified Application Developer lub certyfikat równoważny. ServiceNow Certified System Administrator lub certyfikat równoważny. Mile widziane: Doświadczenie w projektowaniu rozwiązań na platformie ServiceNow. Doświadczenie z wersją on-premise ServiceNow. Doświadczenie w obszarze BCMS. Certyfikaty ServiceNow lub ITIL. Doświadczenie w roli liderskiej / koordynacyjnej (dla poziomu Advanced).

🏢 Summary: Senior ServiceNow Engineer role focused on designing, building, and operating scalable ITSM and SPM solutions while consolidating the platform and modernizing integrations. The position involves end-to-end development, automation, testing, and governance of a multi-entity ServiceNow environment. You will drive migration from legacy ITSM tools and implement robust integration and CI/CD practices. 🗂️ Requirements: 5+ years ServiceNow development in production environments, Strong expertise in ITSM modules (Incident, Problem, Change, Service Catalog, Request, CMDB), Experience with ServiceNow SPM / Project Portfolio Management, Strong JavaScript scripting with Glide API, Business Rules, Script Includes, UI Policies, Client Scripts, Experience with REST and SOAP integrations, Hands-on experience with MID Server and IntegrationHub, Experience with ATF automated testing, Experience with CI/CD pipelines, Understanding of OOB-first implementation principles, ServiceNow Certified System Administrator (CSA) or equivalent, Experience working in agile delivery environments, Knowledge of platform governance and sustainable customization practices 📃 Skills: ServiceNow, ITSM, SPM, JavaScript, GlideAPI, REST, SOAP, MIDServer, IntegrationHub, ATF, CICD, CMDB, ServiceCatalog, Incident, Problem, Change, Request, Demand, Portfolio 🏢 Description: About our Team: Our team is responsible for the ServiceNow platform, acting as the central hub for expertise and support for Market Units and IT departments across the organization. We focus on IT Service Management (ITSM) and Strategic Portfolio Management (SPM), ensuring the platform runs reliably, scales with business needs, and continuously evolves to support the organization’s growth. Role Purpose: We are looking for a hands-on Senior ServiceNow Engineer to join our ServiceNow chapter and drive platform consolidation, strengthen our Strategic Portfolio Management (SPM), and modernize integrations. This is not a maintenance role - you will design, build and operate solutions that directly impact thousands of users and key business processes. You will help shape a scalable and well-governed ServiceNow platform across multiple business entities, support the migration from legacy ITSM tools to ServiceNow as the single platform of record and contribute to simplifying and improving the integration landscape. Key Responsibilities: Design, configure and develop solutions across ITSM modules (Incident, Problem, Change, Request, CMDB) and SPM modules (Demand, Resource, Project & Portfolio Management) Build custom applications, flows, and automation using low-code tooling and JavaScript/Glide API Architect and implement integrations with enterprise systems (monitoring, HR, finance, DevOps) via REST, MID Server, and IntegrationHub; reduce existing integration debt Own end-to-end testing including ATF automated test suites and quality gates within CI/CD pipelines Design platform automation: event-driven workflows, scheduled jobs, SLA management, and notifications Operate within agile squads across the full delivery lifecycle Platform governance and sustainable customization practices Your Skills: 5+ years hands-on ServiceNow development and configuration in production environments Deep expertise across ITSM modules: Incident, Problem, Change, Service Catalog, Request, CMDB Proven experience with ServiceNow SPM/Project Portfolio Management Strong JavaScript scripting: Glide API, Business Rules, Script Includes, UI Policies, Client Scripts Understanding of OOB-first implementation principles Solid experience with integration patterns: REST, SOAP, MID Server, IntegrationHub Hands-on ATF experience and strong testing/QA discipline ServiceNow Certified System Administrator (CSA) or equivalent Experience in agile, cross-functional delivery environments Platform governance and sustainable customization practices Ideally, you also have: ServiceNow CIS certification in ITSM or SPM/ITBM Exposure to ITOM capabilities such as Discovery, Service Mapping, or Event Management is beneficial. Experience with PLANTA or comparable PPM tooling Familiarity with cloud infrastructure (AWS, Azure, GCP) in a platform ops context CI/CD tooling experience (Jenkins, GitLab CI, GitHub Actions) applied to ServiceNow delivery Experience with event-driven architecture, microservices, or API gateway patterns You will thrive here if you: Solve complex problems with elegant solutions, not workarounds Stay ahead of ServiceNow platform releases and evolving best practices Think upstream and downstream before you build Communicate clearly with both technical and non-technical stakeholders in distributed agile teams Thrive in fast-moving environments with competing priorities and incomplete information What you can expect from us: We want to provide you with everything you need to succeed. To do that, we offer a bunch of benefits (depending on the type of contract chosen). Paid time off: Enjoy 30 paid days off per year. Flexible benefits budget: Additional budget that can be used for both personal or professional development. Comprehensive medical coverage: Full private healthcare for you and your family, including rehabilitation, psychotherapy, and dental services. Home office allowance: Support for a comfortable and productive remote work setup. Work from anywhere in Poland: Freedom to work remotely with the option to access our modern office in central Warsaw. You could expect occasional travels to Switzerland. Recruitment Process Overview: 45min video call with our recruiter. 1h Technical Video Call. 1h video call with Project Lead. Join us in shaping the future of insurance at Helvetia Baloise Group where in a dynamic, global team setting, you’ll have the freedom to bring your ideas to life and work alongside experts to solve demanding technical challenges.

🏢 Summary: The ServiceNow System Administrator role is responsible for maintaining and optimizing the ServiceNow platform to ensure performance, reliability, and security within the IT service environment. The position focuses on platform administration, troubleshooting, upgrades, access management, and reporting. It also involves supporting users and maintaining system documentation. 🗂️ Requirements: Bachelor’s degree in Computer Science, IT, or related field, 3+ years of ServiceNow system administration experience, Experience maintaining and troubleshooting ServiceNow platform, Knowledge of ITIL best practices, Proficiency in JavaScript, Knowledge of HTML, Knowledge of CSS, Ability to manage user roles and permissions, Experience with platform upgrades and patching, Fluent English (written and spoken) 📃 Skills: ServiceNow, JavaScript, HTML, CSS, ITIL, ITSM, Reporting, Scripting 🏢 Description: Summary: The role of ServiceNow System Administrator focuses on effectively managing the ServiceNow platform to ensure high performance, reliability, and usability while supporting the IT service environment. Responsibilities: Maintain daily operations and health of the ServiceNow platform Monitor performance and troubleshoot technical issues Apply patches, upgrades, and changes in a structured and documented way Manage user roles, groups, and permissions Ensure data integrity and platform security Provide technical support and training to end-users Create and maintain platform documentation Generate reports and dashboards as needed Key Requirements: Bachelor’s degree in Computer Science, IT, or related field 3+ years of experience in ServiceNow system administration Familiarity with ITIL best practices Good command of JavaScript and basic web technologies (HTML/CSS) Fluent in English, both written and spoken ServiceNow Certified System Administrator certification is a plus Strong communication skills and a proactive, self-driven attitude Nice to Have: Exposure to automation or AI-related platform features Basic development capabilities or scripting experience

🏢 Summary: Senior Developer role focused on designing and overseeing secure, scalable enterprise architecture for a suite of internal and external-facing applications, with emphasis on Single Sign-On (SSO) and cloud-native modernization. The position involves hands-on development, legacy system modernization, DevOps collaboration, and integration across multiple public safety systems. Candidates must hold relevant architecture certifications and demonstrate strong expertise in .NET, Java Spring Boot, cloud platforms, and containerization. 🗂️ Requirements: U.S. Citizenship, Knowledge of TOGAF framework, CISA or CITA-Professional certification, Experience architecting enterprise applications with .NET/.NET Core, Experience architecting enterprise applications with Java and Spring Boot, Strong understanding of Dependency Injection, RESTful APIs, and Microservices, Experience with DevOps practices and CI/CD pipelines, Experience with Docker and Kubernetes, Cloud Architecture certification (AWS, Azure, or Google Cloud), Experience building and deploying IIS web servers, Ability to complete React and Spring Boot technical assessment 📃 Skills: TOGAF, CISA, CITA, C#, .NET, .NETCore, Java, Spring, SpringBoot, REST, Microservices, IIS, Okta, SAML, AWS, Azure, GCP, Docker, Kubernetes, CI/CD, React, WebAPI 🏢 Description: ITnova is seeking a Senior Developer to design and oversee robust, scalable, and secure architecture solutions for a broad suite of internal and external-facing applications. The ideal candidate will hold multiple industry-standard certifications and have hands-on experience architecting, troubleshooting, and enhancing complex enterprise systems. Duties and Responsibilities: Architect, design, and document Single Sign-On (SSO) Application Portal scalable and secure enterprise solutions across a suite of DPSCS. Provide hands-on support and development assistance for applications including but not limited to: - Maryland Automated Guidelines System (MAGS) - Expungement Tracking System (ETS) - National Data Exchange System (NDEX) - Inmate Locator - DPP Online Training Program - Asset Tracking System (ATS) - Single Sign-On (SSO) Application Portal - Offender Watch Sex Offender Registry - DP Alert System - Mid-Atlantic Regional Information Sharing System (MARIS) Assist in building, configuring, and deploying IIS web servers for production and development environments. Design and implement SSO (Single Sign-On) across internal application suites using Okta and SAML, including integration with the DPSCS Content Management System (CMS). Lead the modernization of legacy applications through cloud-native architecture and containerization strategies where appropriate. Collaborate with stakeholders, developers, security teams, and database administrators to ensure compliance, performance, and reliability across systems. Analyze existing systems to identify and resolve architecture, performance, or security issues. Maintain documentation and ensure solutions align with enterprise IT and cybersecurity standards. Required Skills/Certifications: - Knowledge of TOGAF (The Open Group Architecture Framework) - Hands-on experience with Information Systems Architect (CISA) or CITA-Professional (IASA Global) - Demonstrated experience architecting and developing enterprise applications using Microsoft (.NET/.NET Core) and Java (Spring Boot) - Strong understanding of Spring Boot fundamentals including Dependency Injection, RESTful API development, and Microservices architecture - Familiarity with DevOps practices, CI/CD pipelines, and containerization technologies (Docker, Kubernetes) - One or more Cloud Architecture Certifications such as AWS Certified Solutions Architect – Professional, Microsoft Certified: Azure Solutions Architect Expert, or Google Professional Cloud Architect - Programming experience with .NET / .NET Core and Web API 2.0 Preferred Skills & Attributes: - Deep understanding of criminal justice and public safety systems, including integrations with federal and state-level law enforcement systems - Experience in government or regulated environments with complex compliance requirements - Strong verbal and written communication skills - Ability to lead technical teams and mentor junior developers - Highly organized, self-motivated, and detail-oriented Technical Assessment: Candidates will complete a hands-on coding assessment involving both React and Spring Boot applications. The assessment requires identifying and resolving defects affecting user authentication and SID-based search functionality, demonstrating full-stack troubleshooting, debugging, and problem-solving skills. Citizenship Status Required: Must be a U.S. Citizen Benefits: - Medical, Dental & Vision benefits - Company paid life Insurance - 401k - Paid-time-off - Paid holidays

🏢 Summary: Long-term hybrid B2B role focused on development, customization, and maintenance of a complex ServiceNow platform in a secure, enterprise-scale environment. The position involves designing custom solutions, managing integrations, and ensuring platform performance, security, and compliance. Work is conducted in English within an international team, with partial onsite presence in Warsaw. 🗂️ Requirements: EU citizenship, Residence in Poland, 5+ years of IT experience, 3+ years of ServiceNow experience, Hands-on ServiceNow development and configuration experience, Strong knowledge of ServiceNow platform and ecosystem, Experience with ServiceNow integrations, Knowledge of IT service management processes, Understanding of IT security standards, ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD) or equivalent, English B2 level minimum 📃 Skills: ServiceNow, REST, SOAP, SSO, LDAP, WebServices, DevOps, ITSM, MariaDB 🏢 Description: Join a long-term international project where you will contribute to the development and maintenance of a complex ServiceNow platform in a secure and highly regulated environment. This role offers stability, technical growth, and the opportunity to work on enterprise-scale solutions. Project information: Type of project: IT services Office location: Warszawa, plac Europejski Work model: Hybrid - 20% onsite Budget:140-180 PLN net/h - b2b (depending on seniority level) Project language: English Project length: Long-term Only candidates with citizenship in the European Union and based in Poland Start date: ASAP (depending on candidate's availability) Your responsibilities Develop and implement ServiceNow configurations and customizations Analyse business needs and advise on new platform functionalities Design and develop custom solutions within ServiceNow Perform testing, validation, and code reviews to ensure quality and stability Collaborate with architects and administrators on development projects Maintain and manage ServiceNow instance, ensuring performance and security Support integrations with external systems (REST, Web Services, SSO, LDAP) Troubleshoot incidents and implement bug fixes and improvements Create and maintain technical documentation, SOPs, and knowledge base articles Contribute to continuous improvement, risk management, and platform optimization We pay attention to candidates who have 5+ years of professional experience in IT, including 3+ years in a similar ServiceNow role Hands-on experience in ServiceNow development, configuration, and maintenance Strong understanding of ServiceNow platform and its product ecosystem Experience in custom solution development and DevOps environments Knowledge of Service Management processes Experience with integrations (REST, SOAP, SSO, LDAP, Web Services) Understanding of IT security standards and complex system environments Ability to analyse requirements and support technical solution design Strong analytical thinking, attention to detail, and problem-solving skills Good communication skills and English at min. B2 level Certifications (required) ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) or equivalent Nice to have Experience with ServiceNow on-premise environments Knowledge of MariaDB, performance tuning, and backend maintenance Experience in solution design and architecture support We offer Hybrid work model (Warsaw – approx. 20% onsite) Long-term project ensuring stability Opportunity to work in a secure, enterprise-level environment Collaboration with experienced international teams Real impact on platform development, maintenance, and optimization Additional information Security clearance required (EU CONFIDENTIAL – process initiated within first 45 days)

🏢 Summary: The role involves leading end-to-end ServiceNow projects, including implementations, upgrades, integrations, and workflow automation initiatives. The position focuses on coordinating cross-functional teams and ensuring delivery aligned with scope, governance, and platform roadmap. The project manager oversees release planning, testing, and deployment activities within the ServiceNow environment. 🗂️ Requirements: Proven experience as ServiceNow Project Manager, Experience with ServiceNow implementations and upgrades, Experience coordinating ServiceNow developers and architects, Strong project management skills, Stakeholder management experience, Experience with system integrations, Experience with workflow automation 📃 Skills: ServiceNow, ITSM, Integrations, Workflows, Automation, UAT, Governance, ProjectManagement, ReleaseManagement 🏢 Description: We are looking for an experienced ServiceNow Project Manager to lead projects related to the ServiceNow platform, including implementations, upgrades, integrations, and workflow automation. The role involves managing the full project lifecycle and coordinating cross-functional teams to ensure alignment with platform governance and roadmap. Key Responsibilities Lead ServiceNow implementations and platform enhancements Coordinate teams including developers, architects, and process owners Ensure project delivery aligned with scope, timeline, and quality standards Maintain alignment with platform governance and roadmap Support release planning, testing, and deployment activities Must-have Skills Proven experience as a ServiceNow Project Manager Experience working with ServiceNow architects and developers Strong project management and stakeholder management skills Nice to Have Knowledge of enterprise workflows and system integrations Experience in business process automation Typical Deliverables ServiceNow module rollouts Workflow design and implementation System integrations Release planning UAT planning and coordination

🏢 Summary: Role focused on operational ownership and continuous development of the ServiceNow platform with strong emphasis on HR Service Delivery (HRSD). The position combines hands-on development, integrations, and platform governance with stakeholder coordination and ITSM process alignment. It ensures platform stability, scalability, and continuous improvement in line with business and ITIL standards. 🗂️ Requirements: Professional experience in ServiceNow development or technical consulting, Strong hands-on experience with ServiceNow HRSD, Experience with ITSM processes (Incident, Change, Problem, Request, Major Incident), Experience in ServiceNow development and configuration, Experience with REST and SOAP integrations, Knowledge of Agile methodologies and DevOps practices, Ability to translate business requirements into user stories, Experience with release management, testing, and deployment, Fluent English 📃 Skills: ServiceNow, HRSD, ITSM, ITOM, CMDB, CSM, REST, SOAP, JavaScript, DevOps, Agile, ITIL, IntegrationHub, PerformanceAnalytics, ServicePortal 🏢 Description: For our growing digatus team in Wrocław, we are looking for a ServiceNow Developer / Technical Consultant with strong HR Service Delivery (HRSD) experience who takes ownership of ServiceNow platform operations, service quality and continuous improvement. In this role, you act as the interface between business stakeholders, technical teams, service delivery, and clients. You ensure that the ServiceNow platform supports operational needs, remains stable and scalable, and continuously evolves in line with business priorities. Your Tasks As a ServiceNow Developer / Technical Consultant , you will be responsible for the operational ownership and continuous development of the ServiceNow platform and related services. Your responsibilities include: Taking operational ownership of the ServiceNow platform, including service quality, stability, and continuous improvement Support of DevOps approach (e.g. incidents, test case creation, peer testing, continuous improvements) Development & configuration (e.g. workflows, business rules & scripts, portals & workspaces, custom apps) Integrations expertise using REST/SOAP APIs with HR enterprise systems (e.g. monitoring and enhancements) Translating business and service requirements into clear user stories, acceptance criteria, and delivery priorities Acting as the central interface between stakeholders, ServiceNow developers, consultants, architects, service delivery managers, and business users Supporting the design, implementation, and optimization of ServiceNow modules such as HRSD, ITSM, ITOM, CMDB, CSM, and Service Portal Ensuring that ServiceNow processes support operational excellence, ITIL best practices, and client-specific service requirements Monitoring platform performance, usage, incidents, change requests, and service KPIs Coordinating platform releases, upgrades, cloning activities, testing, and deployment planning Supporting incident, problem, change, request, and major incident processes from a platform ownership perspective Ensuring proper documentation of processes, configurations, decisions, user stories, and operational handovers Driving platform governance, standardization, maintainability, and upgrade readiness Identifying risks, dependencies, improvement opportunities, and automation potential Supporting stakeholder communication, service reviews, workshops, and decision-making processes Working closely with delivery teams to ensure high-quality, timely, and business-oriented outcomes Your Profile You combine ServiceNow knowledge with strong ownership, communication skills, and a structured delivery mindset. You should have: Professional experience as a Product Owner, ServiceNow Developer, ServiceNow Consultant, Business Analyst, or similar role Seasoned hands-on ServiceNow developer / technical consultant with strong HR Service Delivery (HRSD) experience of the ServiceNow platform Good knowledge of ITSM processes , especially Incident, Change, Problem, Request, and Major Incident Management Experience in backlog management, prioritization, stakeholder management, and requirement clarification Ability to translate business needs into actionable requirements and user stories Understanding of Agile delivery methods, release planning, testing, and continuous improvement Strong analytical, organizational, and communication skills A proactive, solution-oriented mindset with strong ownership mentality Ability to work independently and coordinate across multiple teams and stakeholders Good command of English , both written and spoken Nice to Have Experience with ServiceNow modules such as ITOM, CMDB, HRSD, CSM, Service Portal, Performance Analytics, or IntegrationHub ServiceNow certifications, e.g. Certified System Administrator, CIS HRSD, CIS ITSM, CIS ITOM or Product Owner-related certifications ITIL Foundation certification Experience in managed service environments, IT operations, or enterprise service management Good command of German or other foreign languages Experience working with international clients and distributed delivery teams What We Offer A growing international team within digatus polska Opportunity to take ownership of ServiceNow operational excellence and platform development Exciting client environments and international ServiceNow delivery projects Collaboration with experts from consulting, development, operations, and managed services Professional development and certification opportunities Flexible working models and an attractive workplace in Wrocław A hands-on, team-oriented culture with short decision-making paths Join digatus polska in Wrocław and help us drive operational excellence on the ServiceNow platform.

🏢 Summary: Senior SAP PP Solution Architect role focused on designing and implementing SAP S/4HANA production planning solutions for complex manufacturing environments. The position leads solution architecture, integration, blueprint workshops, and enterprise manufacturing process optimization while collaborating with business and technical stakeholders. The role also includes governance, mentoring, and support for large-scale SAP delivery initiatives. 🗂️ Requirements: Bachelor's degree in Information Systems, Engineering, Supply Chain, Business, or related field, 8+ years of SAP PP implementation experience, 2+ full lifecycle SAP S/4HANA implementations, Expertise in SAP PP configuration and architecture, Experience with MRP, demand management, production orders, routings, work centers, BOMs, capacity planning, and production scheduling, Experience designing manufacturing solutions for complex production environments, Knowledge of SAP PP integrations with MM, SD, QM, EWM, FI/CO, and MES, Ability to lead workshops and design sessions, Ability to communicate with business and technical stakeholders, Ability to obtain and maintain Secret Clearance, U.S. Citizenship 📃 Skills: SAP, S4HANA, PP, MRP, BOM, MES, MM, SD, QM, EWM, FICO, PPDS, Manufacturing, Scheduling, Planning, Integration, Architecture 🏢 Description: C5MI is a high-performance team of SAP and supply chain experts solving complex, mission-critical challenges for organizations that require reliable operational execution. Consultants are hands-on, client-facing, and directly involved in delivering impactful manufacturing and supply chain solutions. Position Summary The SAP Production Planning (PP) Solution Architect serves as the senior solution authority responsible for the design, architecture, and implementation of SAP Production Planning solutions within an SAP S/4HANA environment. This role translates complex manufacturing, production planning, scheduling, and operational requirements into scalable, best-practice solutions that support business objectives and long-term operational success. The Architect leads blueprint and solution design workshops, defines solution scope and architectural standards, guides functional delivery teams, and serves as the primary liaison between business stakeholders, project teams, and SAP functional and technical resources to ensure the successful delivery of integrated production planning and manufacturing capabilities across the enterprise. Essential Functions & Responsibilities - Own the end-to-end SAP PP solution architecture across production planning, demand management, material requirements planning (MRP), capacity planning, shop floor control, and manufacturing execution processes. - Design and govern production master data including material masters, bills of material (BOMs), routings, work centers, production versions, and planning strategies. - Define planning and manufacturing processes including MRP, demand planning, production orders, process orders, repetitive manufacturing, and production scheduling. - Establish integration architecture between SAP PP and related SAP solutions including MM, SD, QM, EWM, FI/CO, and Manufacturing Execution Systems (MES). - Lead blueprint workshops, solution design sessions, architecture reviews, and requirements-gathering activities with business and technical stakeholders. - Evaluate manufacturing processes and supporting technologies; develop recommendations, roadmaps, and solution strategies to improve operational efficiency and production performance. - Define security, authorization, and role-based access strategies supporting planners, schedulers, production supervisors, and manufacturing personnel. - Provide architectural governance throughout the project lifecycle, ensuring alignment with SAP best practices, scalability, maintainability, and business objectives. - Collaborate with technical teams to support integrations, reporting, data migration, enhancements, and custom development activities. - Mentor consultants and project team members while providing guidance on solution design decisions and implementation best practices. - Support business development efforts, solution estimates, statements of work, and technical proposal development as a subject matter expert. Minimum Requirements: - Bachelor's degree in Information Systems, Engineering, Supply Chain, Business, or a related field, or equivalent professional experience. - 8+ years of SAP Production Planning (PP) implementation experience. - 2+ full lifecycle SAP S/4HANA implementations with responsibility for solution architecture, enterprise design, or lead architecture functions. - Deep expertise in SAP PP configuration and architecture, including MRP, demand management, production orders, routings, work centers, BOMs, capacity planning, and production scheduling. - Experience designing manufacturing solutions for complex production environments. - Strong knowledge of SAP PP integration with MM, SD, QM, EWM, FI/CO, and MES solutions. - Demonstrated ability to lead workshops, facilitate design sessions, and communicate effectively with both business and technical stakeholders. - Ability to obtain and maintain a Secret Clearance. - U.S. Citizenship required. Preferred Qualifications: - Experience supporting U.S. Department of Defense (DoD), federal government, defense contractor, aerospace, logistics, manufacturing, or other highly regulated environments. - SAP Certified Application Associate – SAP S/4HANA Production Planning or related SAP certification. - Experience with advanced planning, finite scheduling, PP/DS, and digital manufacturing solutions. - Experience with discrete, engineer-to-order, make-to-stock, or make-to-order manufacturing environments. - Prior consulting or systems integration experience with responsibility for solution architecture, client advisory services, statement of work development, and delivery governance. Compensation The expected salary range for this position is $143,000–$210,000 annually. Compensation is determined based on experience, qualifications, skills, and location. Benefits - Medical, dental, vision, life, and long-term disability coverage - 401(k) plan - Bonus opportunities - Paid holidays - Paid time off Core Values - Challenge - Have Fun - All In - Never Forget the Customer - GSD (Get Stuff Done) - Empower How to Apply Use the application link provided in the job posting to complete the application and submit a resume. Upload any required certification documentation during the application process. C5MI is an Equal Opportunity Employer.

🏢 Summary: Full-time remote role for an experienced ServiceNow CSM Developer to design, develop, and deploy advanced CSM solutions within a global customer care platform. The position covers end-to-end lifecycle ownership, including architecture alignment, integrations, testing, and post-go-live support in a multinational environment. The role requires close collaboration with stakeholders to translate complex business needs into scalable ServiceNow solutions. 🗂️ Requirements: Minimum 5 years of ServiceNow implementation experience, At least 2 full CSM implementation cycles in multinational environments, Expert knowledge of ServiceNow CSM module, Experience with CMDB and Workspace configuration, Experience in Scoped Applications development, Experience in Configurable Workspace development, Proven experience with complex ServiceNow integrations, Understanding of ITIL processes, Experience working in Agile environments, Master’s Degree in IT or related field, Fluent English 📃 Skills: ServiceNow, CSM, CMDB, ITIL, Agile, JavaScript, Integrations, UAT, Workspace, ScopedApplications 🏢 Description: ServiceNow CSM Developer – Global Customer Care Project 🚀 Are you a ServiceNow expert who thrives in a multinational environment? Do you have a track record of successful CSM implementations? Join us in shaping the future of Global Customer Care for a world-renowned leader. We are looking for a ServiceNow CSM Developer to take ownership of the support, enhancement, and technical evolution of advanced solutions within our global platform. This isn’t just about maintenance; it’s about aligning technical excellence with complex business processes. 🎯 The Mission: Develop & Deploy: Own the technical design, development, unit testing, and production deployment of ServiceNow solutions. Business Partnership: Collaborate directly with customers to clarify requirements and implement scoped applications. Architecture Integrity: Ensure every solution is aligned with ServiceNow best practices and high-level architectural standards. Full Lifecycle Support: Manage issue resolution from UAT to post Go-Live support, including data maintenance. 🛠 Your Tech Stack & Profile: Experience: Minimum 5 years in ServiceNow implementations, including at least 2 full cycles in CSM projects for multinational companies. CSM Mastery: Expert knowledge of the ServiceNow CSM module , administration, CMDB, and Workspace configuration. Development Skills: Solid experience in Scoped Applications and Configurable Workspace development. Integration Expert: Proven ability to handle complex ServiceNow integrations. Process Knowledge: Good understanding of ITIL and experience working in Agile environments. Education: Master’s Degree in IT or a related field (ServiceNow certifications are a major plus). 🤝 The Team: You will work in a proactive, result-oriented environment where attention to detail and strong interpersonal communication are the keys to success. You’ll be the bridge between technical possibilities and customer needs. 📍 Details: Capacity: Full-time (100%) Language: Fluent English (required) Model: Remote Ready to drive a global GCC project to success? Apply today!