ServiceNow Operational Product Owner (m/f/d)

🏢 Summary: The offer is for a ServiceNow Developer role focused on designing, configuring, and implementing ServiceNow solutions for international clients, particularly in German-speaking environments. The position involves platform development, integrations, and end-to-end solution delivery across key ServiceNow modules. It requires hands-on technical expertise and collaboration within Agile project teams. 🗂️ Requirements: Minimum 3 years of professional experience as a ServiceNow Developer, Strong experience in ServiceNow platform development and configuration, Experience with JavaScript and Glide API, Experience with REST and SOAP integrations, Experience with Flow Designer and IntegrationHub, Knowledge of ITSM processes and ServiceNow architecture, Experience working in Agile environments, Good command of German and English 📃 Skills: ServiceNow, JavaScript, Glide, Flow, IntegrationHub, REST, SOAP, ITSM, ITOM, HRSD, CSM, CMDB, MID, API, ServiceNowStudio, Agile 🏢 Description: Are you passionate about ServiceNow development and ready to work on international client projects? For our growing digatus team in Wrocław, we are looking for a motivated ServiceNow Developer with German language proficiency who enjoys platform development, technical problem-solving, and working in international client environments. Your Tasks As a ServiceNow HR Service Delivery (HRSD) Developer, you will design, configure, customize, and implement ServiceNow solutions for our clients. Your responsibilities include: Developing, configuring, and customizing ServiceNow applications and modules Implementing solutions across areas such as ITSM, HRSD, ITOM, CSM, CMDB, workflows, and integrations Creating and maintaining business rules, client scripts, UI policies, flows, forms, reports, and dashboards Supporting integrations with third-party systems using APIs, REST/SOAP, MID Server, and other ServiceNow integration capabilities Translating business and technical requirements into scalable ServiceNow solutions Collaborating with consultants, architects, project managers, QA, and client stakeholders Supporting testing, troubleshooting, documentation, deployment, and release activities Ensuring clean code, platform best practices, maintainability, and upgrade readiness Your Profile You bring solid ServiceNow development experience and enjoy working in international project environments. You should have: Professional experience as a ServiceNow Developer , ideally 3+ years Strong knowledge of ServiceNow platform development and configuration Experience with JavaScript, Glide API, Flow Designer, IntegrationHub, REST/SOAP integrations, and ServiceNow Studio Good understanding of ITSM processes and ServiceNow platform architecture Experience with Agile delivery methods Structured, solution-oriented, and reliable working style Strong analytical and problem-solving skills Good command of German and English , both written and spoken Nice to Have ServiceNow certifications, e.g. CIS HRSD , CSA, CAD, CIS ITSM, CIS ITOM ITIL Foundation certification Experience with CMDB, Discovery, Event Management, Performance Analytics, Service Portal, or advanced integrations Knowledge of automated testing, ATF, DevOps, or CI/CD approaches within ServiceNow Experience in international enterprise projects or managed service environments What We Offer A growing international team within the digatus group Exciting ServiceNow projects for enterprise clients Opportunity to work with German-speaking clients and international delivery teams Professional development and ServiceNow certification opportunities A collaborative, hands-on working culture with short decision-making paths Flexible working models and an attractive workplace in Wrocław Join digatus in Wrocław and help us develop modern ServiceNow solutions for our clients.

🏢 Summary: The role involves developing and configuring ServiceNow HRSD as part of a global transformation integrating SAP SuccessFactors with ServiceNow. The position focuses on building end-to-end employee service solutions, implementing cross-system integrations, and automating HR processes. It requires strong hands-on HRSD development and expertise in API-based integrations and workflow automation. 🗂️ Requirements: 3+ years of ServiceNow development experience, Hands-on experience with ServiceNow HRSD, Strong knowledge of HRSD modules (Case Management, Knowledge Management, Employee Center, Lifecycle Events), Proficiency in JavaScript and Glide API scripting, Experience with Flow Designer and Workflow Editor, Experience with REST and SOAP integrations, Experience in SAP SuccessFactors and ServiceNow HRSD integration, Understanding of HR processes and employee data models, ServiceNow CSA certification, ServiceNow CIS-HR certification, Experience with IntegrationHub or middleware platforms, Very good command of English 📃 Skills: ServiceNow, HRSD, SAP, SuccessFactors, JavaScript, Glide, REST, SOAP, IntegrationHub, FlowDesigner, Workflow, Boomi, MuleSoft, SAPCPI 🏢 Description: We are looking for an experienced ServiceNow HRSD Developer to join a global transformation initiative integrating SAP SuccessFactors with ServiceNow HR Service Delivery (HRSD). In this role, you will contribute to building seamless, end-to-end employee service experiences, where SAP SuccessFactors acts as the system of record and ServiceNow HRSD serves as the employee-facing service platform. This position requires strong hands-on HRSD expertise, understanding of HR processes, and experience in cross-system HR integrations. Key Responsibilities HRSD Solution Design & Configuration Design, develop, and enhance HRSD components including Case Management, Knowledge Management, Employee Center (ESC), Lifecycle Events, and Document Management Configure HR services, business rules, UI policies, and workflow automations Build employee service experiences aligned with HR processes and SuccessFactors data models Ensure global process consistency across HRSD configurations SAP SuccessFactors Integration Collaborate with integration teams to implement and validate data flows between SuccessFactors and ServiceNow HRSD Support API-based integrations (REST/SOAP), IntegrationHub, and middleware solutions Define data mappings and transformation logic to ensure cross-platform consistency Ensure compliance with HR data security and privacy standards Platform Development & Technical Execution Develop automation using Flow Designer and HR case workflows Participate in upgrades, releases, and regression testing Troubleshoot integration and configuration issues across both platforms Collaborate with SAP and ServiceNow technical teams to ensure stability Collaboration & Delivery Work closely with HR stakeholders, IT teams, and SuccessFactors consultants Translate business requirements into scalable technical solutions Contribute to design workshops and provide HRSD subject matter expertise Support Agile or hybrid delivery methodologies Required Skills & Experience 3+ years of experience as a ServiceNow Developer Proven hands-on experience with ServiceNow HRSD Strong knowledge of: HRSD suite (Case & Knowledge Management, Employee Center, Lifecycle Events) JavaScript and Glide API scripting Flow Designer and Workflow Editor REST/SOAP integrations and data transformation Solid understanding of HR processes and employee data models (e.g., onboarding, employee lifecycle changes, organizational structures) ServiceNow CSA and CIS-HR (HRSD) certifications Very good command of English Nice to Have Experience integrating SAP SuccessFactors (Employee Central, Onboarding, Org/Position Management) with ServiceNow Familiarity with middleware platforms (IntegrationHub, Boomi, MuleSoft, SAP CPI) Experience in large-scale, multi-country HR transformation programs Knowledge of HR data privacy, role-based access, and security standards German language skills We offer: Remote working model Full-time job agreement based on b2b Private medical care with dental care (covering 70% of costs) Multisport card Life insurance

🏢 Summary: Role supporting the implementation of ServiceNow HR Service Delivery for a global manufacturing organization, focused on analysis, requirements gathering, and validation of technical solutions. The position involves close collaboration with project management and global teams to ensure compliance with ServiceNow best practices. It is aimed at an experienced IT professional contributing to HRSD platform development and documentation. 🗂️ Requirements: Minimum 5 years experience in IT, HR systems or implementation projects including ServiceNow HRSD, Experience with ServiceNow HR Service Delivery implementations, Ability to analyze technical concepts and work with technical documentation, Experience in gathering and translating business requirements into technical solutions, Knowledge of ServiceNow best practices and official documentation, Experience in project documentation and technical documentation preparation, ServiceNow certifications including micro-certifications, Fluent English, Fluent Polish, Residence in Poland 📃 Skills: ServiceNow, HRSD, ITIL, Documentation, BusinessAnalysis, RequirementsEngineering, ProjectManagement, English, Polish 🏢 Description: Dołącz do projektu realizowanego dla międzynarodowej organizacji produkcyjnej wdrażającej platformę ServiceNow HR Service Delivery. Poszukujemy osoby, która będzie wspierać rozwój nowoczesnych usług HR oraz współpracować z globalnym zespołem projektowym i partnerem wdrożeniowym. To rola dla osoby analitycznej, komunikatywnej i zainteresowanej rozwojem w obszarze ServiceNow HRSD, która chce zdobywać wiedzę i mieć realny wpływ na kształt budowanego rozwiązania. Twoje zadania Wsparcie Project Managera w realizacji projektu wdrożenia ServiceNow HR Service Delivery Analiza i ocena koncepcji pod kątem zgodności i wykonalności Weryfikowanie proponowanych rozwiązań w oparciu o oficjalną dokumentację ServiceNow oraz najlepsze praktyki platformowe Zbieranie, analiza i dokumentowanie wymagań biznesowych zgłaszanych przez działy HR Przygotowywanie materiałów wspierających proces decyzyjny oraz dokumentacji projektowej i technicznej Budowanie wiedzy wewnętrznej dotyczącej platformy HRSD oraz dokumentowanie wypracowanych rozwiązań Wymagania Minimum 5 lat doświadczenia zawodowego w obszarze IT, systemów HR lub projektów wdrożeniowych, w tym HRSD ServiceNow Umiejętność analizy koncepcji technicznych oraz pracy z dokumentacją techniczną Ekspertyza w obszarze zbierania wymagań biznesowych oraz przekładania ich na potrzeby implementacji technicznej Znajomość najlepszych praktyk formułowania harmonogramu prac i potrzebnych zasobów dla biznesu Bardzo dobra znajomość języka angielskiego oraz płynna znajomość języka polskiego Ważne certyfikaty z obszaru ServiceNow, w tym mikrocertyfikaty Wymagane przebywanie na terenie Polski Benefity, które czekają na Ciebie: Tytuł Great Place to Work od 2015 roku - to dzięki opiniom pracowników otrzymujemy tytuł i wdrażamy nowe pomysły Stabilność zatrudnienia - 2,1 MLD PLN przychodu, brak długów, od 2006 roku na rynku Dzielimy się zyskiem z pracownikami - od 2022 roku przeznaczyliśmy na ten cel już ponad 76 milionów PLN Bogaty pakiet benefitów - prywatna opieka zdrowotna, platforma kafeteryjna, zniżki na samochody i więcej Komfortowe miejsce pracy - pracuj w naszych biurach klasy A lub zdalnie Dziesiątki fascynujących projektów dla prestiżowych marek z całego świata 1 000 000 PLN rocznie na Twoje pomysły - taką kwotą wspieramy pasje i akcje wolontariackie naszych pracowników Stawiamy na Twój rozwój - meetupy, webinary, platforma szkoleniowa i blog technologiczny – Ty wybierasz Fantastyczna atmosfera stworzona przez wszystkich Sii Power People Dołącz do zespołu Sii – rozwijaj umiejętności, zdobywaj doświadczenie i buduj karierę!

🏢 Summary: Long-term hybrid role focused on administering, stabilizing, and continuously improving the ServiceNow platform in a secure, enterprise environment. The position involves configuration, integrations, incident support, and ensuring platform quality and compliance. Ideal for experienced ServiceNow professionals with strong governance and security awareness. 🗂️ Requirements: 5+ years of professional IT experience, 2+ years experience as ServiceNow Administrator, Hands-on ServiceNow administration and configuration, Knowledge of ServiceNow product portfolio and ITSM processes, Experience with requirements analysis and project support, Experience with system integrations, Understanding of complex IT systems interoperability, Knowledge of IT security standards, Experience creating technical documentation and SOPs, ServiceNow CSA certification, ServiceNow CAD certification or equivalent, English level B2 minimum, EU citizenship, Residence in Poland 📃 Skills: ServiceNow, ITSM, REST, SOAP, SSO, LDAP, WebServices, CSA, CAD, ITIL, BCMS 🏢 Description: Join a long-term international and public project where you will be responsible for the administration, stability, and continuous improvement of the ServiceNow platform in a secure, enterprise environment. This role is ideal for someone who combines strong technical expertise with a structured, quality-focused approach to platform management. Project information: Type of project: IT services Office location: Warszawa, plac Europejski Work model: Hybrid - 60% onsite Budget: 140-180 PLN net/h - b2b (depending on seniority level) Project language: English Project length: Long-term Only candidates with citizenship in the European Union and based in Poland Start date: ASAP (depending on candidate's availability) Your responsibilities Administer and maintain the ServiceNow platform, ensuring stability, performance, and security Configure and optimize ServiceNow modules (including ITSM and others) Analyse requirements and support implementation of new functionalities Ensure proper integration with external systems (REST, Web Services, SSO, LDAP) Maintain platform consistency, alignment, and configuration quality standards Support incident resolution, troubleshooting, and system improvements Create and maintain technical documentation, SOPs, and knowledge base articles Contribute to gap analysis and continuous improvement initiatives Support BCMS-related activities, including documentation and process alignment Collaborate with technical teams and stakeholders across the organization We pay attention to candidates who have 5+ years of professional IT experience, including 2+ years in a ServiceNow Administrator role Hands-on experience in ServiceNow administration and configuration Strong knowledge of ServiceNow product portfolio and Service Management processes Experience with requirements analysis and project support Knowledge of integration technologies (REST, SOAP, SSO, LDAP, Web Services) Understanding of complex IT systems and their interoperability Familiarity with IT security standards Experience in creating technical documentation and SOPs Strong analytical skills, attention to detail, and problem-solving mindset Good communication skills and English at min. B2 level Certifications (required) ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) or equivalent Nice to have Experience with ServiceNow on-premise environments Experience in solution design or architecture support Exposure to process standardization and governance initiatives We offer Hybrid work model (Warsaw – approx. 60% onsite) Long-term cooperation Opportunity to work in a secure, enterprise-scale environment Collaboration with international teams and stakeholders Real impact on platform stability, governance, and improvement Private medicale care, MultiSport Card, life insurance Additional information Security clearance required (EU CONFIDENTIAL – initiated within first 45 days)

🏢 Summary: Long-term hybrid B2B role focused on development, customization, and maintenance of a complex ServiceNow platform in a secure, enterprise-scale environment. The position involves designing custom solutions, managing integrations, and ensuring platform performance, security, and compliance. Work is conducted in English within an international team, with partial onsite presence in Warsaw. 🗂️ Requirements: EU citizenship, Residence in Poland, 5+ years of IT experience, 3+ years of ServiceNow experience, Hands-on ServiceNow development and configuration experience, Strong knowledge of ServiceNow platform and ecosystem, Experience with ServiceNow integrations, Knowledge of IT service management processes, Understanding of IT security standards, ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD) or equivalent, English B2 level minimum 📃 Skills: ServiceNow, REST, SOAP, SSO, LDAP, WebServices, DevOps, ITSM, MariaDB 🏢 Description: Join a long-term international project where you will contribute to the development and maintenance of a complex ServiceNow platform in a secure and highly regulated environment. This role offers stability, technical growth, and the opportunity to work on enterprise-scale solutions. Project information: Type of project: IT services Office location: Warszawa, plac Europejski Work model: Hybrid - 20% onsite Budget:140-180 PLN net/h - b2b (depending on seniority level) Project language: English Project length: Long-term Only candidates with citizenship in the European Union and based in Poland Start date: ASAP (depending on candidate's availability) Your responsibilities Develop and implement ServiceNow configurations and customizations Analyse business needs and advise on new platform functionalities Design and develop custom solutions within ServiceNow Perform testing, validation, and code reviews to ensure quality and stability Collaborate with architects and administrators on development projects Maintain and manage ServiceNow instance, ensuring performance and security Support integrations with external systems (REST, Web Services, SSO, LDAP) Troubleshoot incidents and implement bug fixes and improvements Create and maintain technical documentation, SOPs, and knowledge base articles Contribute to continuous improvement, risk management, and platform optimization We pay attention to candidates who have 5+ years of professional experience in IT, including 3+ years in a similar ServiceNow role Hands-on experience in ServiceNow development, configuration, and maintenance Strong understanding of ServiceNow platform and its product ecosystem Experience in custom solution development and DevOps environments Knowledge of Service Management processes Experience with integrations (REST, SOAP, SSO, LDAP, Web Services) Understanding of IT security standards and complex system environments Ability to analyse requirements and support technical solution design Strong analytical thinking, attention to detail, and problem-solving skills Good communication skills and English at min. B2 level Certifications (required) ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) or equivalent Nice to have Experience with ServiceNow on-premise environments Knowledge of MariaDB, performance tuning, and backend maintenance Experience in solution design and architecture support We offer Hybrid work model (Warsaw – approx. 20% onsite) Long-term project ensuring stability Opportunity to work in a secure, enterprise-level environment Collaboration with experienced international teams Real impact on platform development, maintenance, and optimization Additional information Security clearance required (EU CONFIDENTIAL – process initiated within first 45 days)

🏢 Summary: Hands-on Technical Lead / Principal ServiceNow Developer role responsible for owning, designing, and evolving the enterprise ServiceNow platform (Connect) across ITSM and related modules. The position focuses on building scalable, secure, and best-practice solutions while guiding technical direction and mentoring developers. You will drive architecture, integrations, and platform governance in a large-scale enterprise environment. 🗂️ Requirements: Proven experience as ServiceNow Developer, Strong expertise in CMDB and CSDM, Experience with ITSM and ITOM (Discovery, Service Mapping), Strong data modelling knowledge, Hands-on experience with ServiceNow integrations, Proficiency in JavaScript and Glide scripting, Experience in Technical Lead or Principal role, Ability to design scalable and secure ServiceNow solutions, Experience defining technical standards and best practices 📃 Skills: ServiceNow, ITSM, ITOM, CMDB, CSDM, JavaScript, Glide, REST, SOAP, MIDServer, WorkflowDataFabric, Discovery, ServiceMapping, DataModeling 🏢 Description: Technical Lead / Principal ServiceNow Developer – Join Our Growing Digital Transformation Team Welcome to Demant and the IT Service Mgmt. area When you become part of the Demant family, you also become part of our quest to make a life-changing difference for over 500 million people all over the world who suffer from hearing loss. Working with us, you will be part of a world-leading hearing healthcare group that develops, manufactures, and sells highly advanced, market-leading hearing solutions, diagnostic equipment, and personal communication. Purpose of the position We’re looking for a Lead ServiceNow Developer who will help take ownership & develop our ‘Connect’ (ServiceNow) platform in Demant – and help us push the boundaries of it. You’ll play a key role in designing, developing, and optimizing solutions across the platform and business, ensure they are scalable, secure & follow best practice, and are aligned with business needs. It’s a hands-on technical role with real influence. You’ll be part of our ‘ITSM’ team working with skilled colleagues across both development and operations of the platform. We’re not looking for someone to just “keep the lights on”. We want someone who wants to build, improve, challenge, and help us take ServiceNow to the next level. Working with us, You will receive Full-time work agreement, with a permanent contract after 3 months Hybrid working model (2 days per week in the Szczecin/Warsaw office) or remote Social benefits (private medical health care, insurance, sport card, benefit cafeteria program and more) Scandinavian culture and care about equity, independence, open dialog and work-life balance Learning and development opportunities adapted to your needs and supporting your growth Opportunity to empower highly skilled Agile teams working with cutting-edge technology for hearing aids What tasks are waiting for you? Develop & Operate the ServiceNow platform (“Connect”) across Demant Design best-practice solution & standards to ensure a stable, scalable & reliable platform Own your solutions end‑to‑end – from idea & design to implementation & operations Continuous development & improvement of the platform and modules – today we have ITSM, CMDB, ITOM, Workflow Data Fabric, and HRSD modules Take lead in shaping our technical ServiceNow roadmap and best practices & governance for the platform through close sparring & guidance with leadership, stakeholders and team Support the scaling of ‘IT solutions’ to Enterprise level – with focus on driving efficiency for our users on cross-company processes Act as a technical lead within the ServiceNow area, guiding solution design and development standards across the platform Support and mentor team members by sharing technical knowledge, best practices and architectural guidance It would be great if you have Solid experience as ServiceNow developer understanding the platform setup & capabilities Strong understanding and experience within CMDB (CSDM) or ITSM, ITOM ‘discovery & service mapping’, and data modelling is key for the perfect candidate Comfortable with scripting (JavaScript/Glide) and setup integrations after best-practice (REST, SOAP, MID Server, Workflow Data Fabric). The ability to take ownership, support or make decisions on your own, and drive solutions forward Ability to speak up on solutions or decisions you don’t agree to and challenge status quo A collaborative mindset – you enjoy working with others, not just coding in a corner Experience in a Technical Lead / Principal Developer role within ServiceNow or enterprise platform environments Ability to guide technical direction, influence solution design decisions and support the growth of other developers

🏢 Summary: Senior ServiceNow Engineer role focused on designing, building, and operating scalable ITSM and SPM solutions while consolidating the platform and modernizing integrations. The position involves end-to-end development, automation, testing, and governance of a multi-entity ServiceNow environment. You will drive migration from legacy ITSM tools and implement robust integration and CI/CD practices. 🗂️ Requirements: 5+ years ServiceNow development in production environments, Strong expertise in ITSM modules (Incident, Problem, Change, Service Catalog, Request, CMDB), Experience with ServiceNow SPM / Project Portfolio Management, Strong JavaScript scripting with Glide API, Business Rules, Script Includes, UI Policies, Client Scripts, Experience with REST and SOAP integrations, Hands-on experience with MID Server and IntegrationHub, Experience with ATF automated testing, Experience with CI/CD pipelines, Understanding of OOB-first implementation principles, ServiceNow Certified System Administrator (CSA) or equivalent, Experience working in agile delivery environments, Knowledge of platform governance and sustainable customization practices 📃 Skills: ServiceNow, ITSM, SPM, JavaScript, GlideAPI, REST, SOAP, MIDServer, IntegrationHub, ATF, CICD, CMDB, ServiceCatalog, Incident, Problem, Change, Request, Demand, Portfolio 🏢 Description: About our Team: Our team is responsible for the ServiceNow platform, acting as the central hub for expertise and support for Market Units and IT departments across the organization. We focus on IT Service Management (ITSM) and Strategic Portfolio Management (SPM), ensuring the platform runs reliably, scales with business needs, and continuously evolves to support the organization’s growth. Role Purpose: We are looking for a hands-on Senior ServiceNow Engineer to join our ServiceNow chapter and drive platform consolidation, strengthen our Strategic Portfolio Management (SPM), and modernize integrations. This is not a maintenance role - you will design, build and operate solutions that directly impact thousands of users and key business processes. You will help shape a scalable and well-governed ServiceNow platform across multiple business entities, support the migration from legacy ITSM tools to ServiceNow as the single platform of record and contribute to simplifying and improving the integration landscape. Key Responsibilities: Design, configure and develop solutions across ITSM modules (Incident, Problem, Change, Request, CMDB) and SPM modules (Demand, Resource, Project & Portfolio Management) Build custom applications, flows, and automation using low-code tooling and JavaScript/Glide API Architect and implement integrations with enterprise systems (monitoring, HR, finance, DevOps) via REST, MID Server, and IntegrationHub; reduce existing integration debt Own end-to-end testing including ATF automated test suites and quality gates within CI/CD pipelines Design platform automation: event-driven workflows, scheduled jobs, SLA management, and notifications Operate within agile squads across the full delivery lifecycle Platform governance and sustainable customization practices Your Skills: 5+ years hands-on ServiceNow development and configuration in production environments Deep expertise across ITSM modules: Incident, Problem, Change, Service Catalog, Request, CMDB Proven experience with ServiceNow SPM/Project Portfolio Management Strong JavaScript scripting: Glide API, Business Rules, Script Includes, UI Policies, Client Scripts Understanding of OOB-first implementation principles Solid experience with integration patterns: REST, SOAP, MID Server, IntegrationHub Hands-on ATF experience and strong testing/QA discipline ServiceNow Certified System Administrator (CSA) or equivalent Experience in agile, cross-functional delivery environments Platform governance and sustainable customization practices Ideally, you also have: ServiceNow CIS certification in ITSM or SPM/ITBM Exposure to ITOM capabilities such as Discovery, Service Mapping, or Event Management is beneficial. Experience with PLANTA or comparable PPM tooling Familiarity with cloud infrastructure (AWS, Azure, GCP) in a platform ops context CI/CD tooling experience (Jenkins, GitLab CI, GitHub Actions) applied to ServiceNow delivery Experience with event-driven architecture, microservices, or API gateway patterns You will thrive here if you: Solve complex problems with elegant solutions, not workarounds Stay ahead of ServiceNow platform releases and evolving best practices Think upstream and downstream before you build Communicate clearly with both technical and non-technical stakeholders in distributed agile teams Thrive in fast-moving environments with competing priorities and incomplete information What you can expect from us: We want to provide you with everything you need to succeed. To do that, we offer a bunch of benefits (depending on the type of contract chosen). Paid time off: Enjoy 30 paid days off per year. Flexible benefits budget: Additional budget that can be used for both personal or professional development. Comprehensive medical coverage: Full private healthcare for you and your family, including rehabilitation, psychotherapy, and dental services. Home office allowance: Support for a comfortable and productive remote work setup. Work from anywhere in Poland: Freedom to work remotely with the option to access our modern office in central Warsaw. You could expect occasional travels to Switzerland. Recruitment Process Overview: 45min video call with our recruiter. 1h Technical Video Call. 1h video call with Project Lead. Join us in shaping the future of insurance at Helvetia Baloise Group where in a dynamic, global team setting, you’ll have the freedom to bring your ideas to life and work alongside experts to solve demanding technical challenges.

🏢 Summary: Senior ServiceNow Developer role focused on owning and advancing the enterprise ServiceNow platform, designing scalable and secure solutions, and driving continuous improvement across ITSM-related modules. The position involves end-to-end development, integration, and optimization of ServiceNow capabilities in a complex enterprise environment. It is a hands-on technical role with strong influence on platform standards, architecture, and roadmap. 🗂️ Requirements: Proven experience as ServiceNow Developer, Strong knowledge of CMDB and CSDM, Experience with ITSM and ITOM (Discovery, Service Mapping), Experience in data modelling, Proficiency in JavaScript and Glide scripting, Experience building integrations using REST and SOAP, Experience with MID Server, Ability to design scalable and secure solutions, Experience working with enterprise-level ServiceNow implementations 📃 Skills: ServiceNow, ITSM, ITOM, CMDB, CSDM, JavaScript, Glide, REST, SOAP, MID, Workflow, DataFabric, Discovery, ServiceMapping, DataModeling 🏢 Description: Senior ServiceNow Developer – Join Our Growing Digital Transformation Team Welcome to Demant and the IT Service Mgmt. area When you become part of the Demant family, you also become part of our quest to make a life-changing difference for over 500 million people all over the world who suffer from hearing loss. Working with us, you will be part of a world-leading hearing healthcare group that develops, manufactures, and sells highly advanced, market-leading hearing solutions, diagnostic equipment, and personal communication. Purpose of the position We’re looking for a Senior ServiceNow Developer who will help take ownership & develop our ‘Connect’ (ServiceNow) platform in Demant – and help us push the boundaries of it. You’ll play a key role in designing, developing, and optimizing solutions across the platform and business, ensure they are scalable, secure & follow best practice, and are aligned with business needs. It’s a hands-on technical role with real influence. You’ll be part of our ‘ITSM’ team working with skilled colleagues across both development and operations of the platform. We’re not looking for someone to just “keep the lights on”. We want someone who wants to build, improve, challenge, and help us take ServiceNow to the next level. Your responsibilities Develop & Operate the ServiceNow platform (“Connect”) across Demant Design best-practice solution & standards to ensure a stable, scalable & reliable platform Own your solutions end‑to‑end – from idea & design to implementation & operations Continuous development & improvement of the platform and modules – today we have ITSM, CMDB, ITOM, Workflow Data Fabric, and HRSD modules Help shape our ServiceNow roadmap and best practices through close sparring with leadership, stakeholders and team Scale ‘IT solutions’ to Enterprise level – with focus on driving efficiency for our users Our requirements Solid experience as ServiceNow developer understanding the platform setup & capabilities Strong understanding and experience within CMDB (CSDM) or ITSM, ITOM ‘discovery & service mapping’, and data modelling is key for the perfect candidate Comfortable with scripting (JavaScript/Glide) and setup integrations after best-practice (REST, SOAP, MID Server, Workflow Data Fabric). The ability to take ownership, support or make decisions on your own, and drive solutions forward Ability to speak up on solutions or decisions you don’t agree to and challenge status quo A collaborative mindset – you enjoy working with others, not just coding in a corner What we offer Full-time work agreement, with a permanent contract after 3 months Hybrid working model (2 days per week in the Szczecin/Warsaw office) or remote Social benefits (private medical health care, insurance, sport card, benefit cafeteria program and more) Scandinavian culture and care about equity, independence, open dialog and work-life balance Learning and development opportunities adapted to your needs and supporting your growth Opportunity to empower highly skilled Agile teams working with cutting-edge technology for hearing aids

🏢 Summary: Long-term remote B2B contract for a senior ServiceNow Developer specializing in SAM Pro and ITOM within a large enterprise environment in the logistics and aviation sector. The role focuses on designing, developing, and integrating scalable ServiceNow solutions, particularly across SAM and ITOM modules. The position involves complex enterprise integrations and technical leadership throughout the implementation lifecycle. 🗂️ Requirements: 5+ years of IT experience in enterprise environments, Proven experience with ServiceNow SAM Pro, Proven experience with ServiceNow ITOM, Experience with ServiceNow architecture and integrations, Experience translating functional requirements into technical specifications, Experience integrating ServiceNow with enterprise systems, Experience with ITOM Discovery and Agent Client Collector, Very good English skills 📃 Skills: ServiceNow, SAM, SAMPro, ITOM, ITOMDiscovery, AgentClientCollector, Oracle, EntraID, Dynamics, PowerPlatform, SAP, ABAP, SuccessFactors, IBM, RedHat, GitHub, Jira, Confluence, Miro, DocuSign, Slack, MFT, Integration, Architecture 🏢 Description: In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting-edge technologies that shape the world of the future. We are seeking an experienced ServiceNow Developer (SAM & ITOM) to play a key role in designing, developing, and implementing ServiceNow solutions for an international client in the logistics and aviation industry. This position requires strong expertise in ServiceNow SAM Pro and ITOM modules, as well as senior-level technical experience in enterprise environments. Project information: Industry: Logistics and aviation Type of project: Outsourcing Office location: Poland Work mode: Remote Budget: 170–200 PLN net/h – b2b Project length: Long-term Only candidates with citizenship in the European Union and residence in Poland Start date: ASAP (depending on candidate’s availability) Project scope: Design, develop, and maintain ServiceNow solutions with a focus on SAM and ITOM modules in enterprise environments Translate functional requirements into technical specifications and scalable solutions Ensure integration with key enterprise systems and platforms Collaborate with cross-functional teams, including infrastructure and application teams Act as a technical point of contact, providing guidance throughout the project lifecycle Support stakeholders in technical decision-making and solution design Work closely with delivery teams to ensure successful implementation Apply ServiceNow best practices and standards across all developments Key implementation areas (SAM & ITOM): Integration with Oracle and SSO providers (Microsoft Entra ID) to support data collection and software usage visibility Integration with enterprise platforms such as Microsoft Dynamics, Power Platform, SAP (ABAP & SuccessFactors), IBM / Red Hat, and GitHub Implementation and optimization of ITOM Discovery using Agent Client Collector Enhancement of existing integrations (Miro, Jira, Confluence, DocuSign, Slack), including transition from MFT to direct ServiceNow integrations Competence demands: At least 5+ years of IT experience in enterprise environments Proven development experience in ServiceNow SAM Pro and ITOM Strong understanding of ServiceNow architecture, integrations, and development practices Ability to translate functional requirements into technical specifications Experience working in complex enterprise environments Excellent communication skills with both business stakeholders and technical teams Very good English skills We offer: Remote working model Full-time job agreement based on b2b Private medical care with dental care (covering 70% of costs) Multisport card (also for an accompanying person) Life insurance

🏢 Summary: Responsible for leading and delivering global ServiceNow trainings within international rollout projects, enabling end users, key users and local trainers worldwide. The role focuses on training delivery, curriculum execution, localization and go-live support to ensure successful ServiceNow adoption. It combines ServiceNow process expertise with large-scale deployment and enablement activities. 🗂️ Requirements: Master’s degree in Business, Information Systems, Education or related field or Bachelor’s degree with relevant experience, Several years of experience delivering technology trainings in a global environment, Experience with ServiceNow or comparable ITSM/ESM platform, Experience in large international rollout or deployment projects, Knowledge of adult learning principles and digital training methodologies, Proficiency with virtual training tools and LMS platforms, Ability to explain technical concepts to diverse audiences, Willingness to travel internationally up to 50% 📃 Skills: ServiceNow, ITSM, ESM, LMS, Incident, Change, Request, Knowledge, Asset, HR, Training, eLearning, Deployment, Hypercare, Virtualization 🏢 Description: Global ServiceNow Training Lead (m/f/d) Location: Poland / international project environment Employment type: Permanent Apply now! Purpose of the Role You already have experience in delivering international technology trainings and would like to actively support global ServiceNow rollouts? You do not just want to deliver trainings, but also enable end users, key users and local trainers worldwide to confidently apply new processes and systems in day-to-day operations? Then we would be happy to hear from you! Your Future Team You will work in an international ServiceNow implementation environment and collaborate closely with global deployment teams, change management, communications, local trainers and key users. You can expect a responsible role with an international focus, clear rollout structures and a direct impact on the success of global ServiceNow implementations. You will support the preparation, delivery and follow-up of trainings as part of worldwide deployment waves. What You Can Expect Training & Enablement – Deliver interactive, role-based trainings for end users, key users and local trainers, both virtually and on site. Train-the-Trainer – Enable regional and country-specific trainers to independently and effectively deliver localized ServiceNow trainings. ServiceNow Curriculum – Conduct trainings based on the global curriculum and provide structured feedback to the curriculum development team. Localization & Rollout – Adapt training materials and delivery methods to local business processes, languages and regulatory requirements. ServiceNow Processes – Build and maintain a deep understanding of ServiceNow functionalities, workflows and business processes such as Incident, Change, Request, Knowledge, Asset and HR. Deployment & Readiness – Work closely with global implementation, change and communications teams to align trainings with deployment timelines and readiness milestones. Training Effectiveness – Monitor attendance, learner engagement and post-training feedback to assess effectiveness and recommend improvements. Go-live & Hypercare – Support go-live preparation, post-go-live hypercare and refresher trainings as needed. What You Bring Educational background – Master’s degree in Business, Information Systems, Education or a related field; alternatively, a Bachelor’s degree with additional relevant professional experience. Training experience – Several years of experience in delivering technology trainings in a global environment. ServiceNow / ITSM – Ideally, experience with ServiceNow or a comparable ITSM/ESM platform. Rollout expertise – Experience in large international rollout, deployment or transformation projects. Didactics & methodology – Strong knowledge of adult learning principles as well as digital learning and training methods. Tools – Confident use of virtual training tools and LMS platforms. Communication – Ability to explain complex technical concepts clearly and practically to different target groups. Working style – Structured prioritization, high level of independence and confident collaboration across different time zones. Mobility – Willingness to travel internationally approx. 50% of the time. What We Offer International role – Work on a global ServiceNow rollout with high visibility and direct impact on project success. Varied responsibilities – An exciting mix of training, enablement, change, deployment, go-live preparation and hypercare. Room to shape – Opportunity to actively develop training formats, feedback processes and enablement approaches. Professional environment – Collaboration with global project teams, local deployment units and diverse stakeholder groups. Long-term perspective – Development opportunities in a modern and dynamic project environment. About digatus As an IT services group, we provide all core elements of the digital value chain from a single source – from consulting projects and software development to IT operations scenarios. Together with more than 180 colleagues, we support the sustainable success of national and international medium-sized companies and corporate clients. Sounds Like Your Next Step? Simply send us your CV! Note: Even if you do not meet all requirements, we would still be happy to receive your application.