ServiceNow Administrator

🏢 Summary: Long-term hybrid role focused on administering, stabilizing, and continuously improving the ServiceNow platform in a secure, enterprise environment. The position involves configuration, integrations, incident support, and ensuring platform quality and compliance. Ideal for experienced ServiceNow professionals with strong governance and security awareness. 🗂️ Requirements: 5+ years of professional IT experience, 2+ years experience as ServiceNow Administrator, Hands-on ServiceNow administration and configuration, Knowledge of ServiceNow product portfolio and ITSM processes, Experience with requirements analysis and project support, Experience with system integrations, Understanding of complex IT systems interoperability, Knowledge of IT security standards, Experience creating technical documentation and SOPs, ServiceNow CSA certification, ServiceNow CAD certification or equivalent, English level B2 minimum, EU citizenship, Residence in Poland 📃 Skills: ServiceNow, ITSM, REST, SOAP, SSO, LDAP, WebServices, CSA, CAD, ITIL, BCMS 🏢 Description: Join a long-term international and public project where you will be responsible for the administration, stability, and continuous improvement of the ServiceNow platform in a secure, enterprise environment. This role is ideal for someone who combines strong technical expertise with a structured, quality-focused approach to platform management. Project information: Type of project: IT services Office location: Warszawa, plac Europejski Work model: Hybrid - 60% onsite Budget: 140-180 PLN net/h - b2b (depending on seniority level) Project language: English Project length: Long-term Only candidates with citizenship in the European Union and based in Poland Start date: ASAP (depending on candidate's availability) Your responsibilities Administer and maintain the ServiceNow platform, ensuring stability, performance, and security Configure and optimize ServiceNow modules (including ITSM and others) Analyse requirements and support implementation of new functionalities Ensure proper integration with external systems (REST, Web Services, SSO, LDAP) Maintain platform consistency, alignment, and configuration quality standards Support incident resolution, troubleshooting, and system improvements Create and maintain technical documentation, SOPs, and knowledge base articles Contribute to gap analysis and continuous improvement initiatives Support BCMS-related activities, including documentation and process alignment Collaborate with technical teams and stakeholders across the organization We pay attention to candidates who have 5+ years of professional IT experience, including 2+ years in a ServiceNow Administrator role Hands-on experience in ServiceNow administration and configuration Strong knowledge of ServiceNow product portfolio and Service Management processes Experience with requirements analysis and project support Knowledge of integration technologies (REST, SOAP, SSO, LDAP, Web Services) Understanding of complex IT systems and their interoperability Familiarity with IT security standards Experience in creating technical documentation and SOPs Strong analytical skills, attention to detail, and problem-solving mindset Good communication skills and English at min. B2 level Certifications (required) ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) or equivalent Nice to have Experience with ServiceNow on-premise environments Experience in solution design or architecture support Exposure to process standardization and governance initiatives We offer Hybrid work model (Warsaw – approx. 60% onsite) Long-term cooperation Opportunity to work in a secure, enterprise-scale environment Collaboration with international teams and stakeholders Real impact on platform stability, governance, and improvement Private medicale care, MultiSport Card, life insurance Additional information Security clearance required (EU CONFIDENTIAL – initiated within first 45 days)

🏢 Summary: The role involves leading end-to-end ServiceNow projects, including implementations, upgrades, integrations, and workflow automation initiatives. The position focuses on coordinating cross-functional teams and ensuring delivery aligned with scope, governance, and platform roadmap. The project manager oversees release planning, testing, and deployment activities within the ServiceNow environment. 🗂️ Requirements: Proven experience as ServiceNow Project Manager, Experience with ServiceNow implementations and upgrades, Experience coordinating ServiceNow developers and architects, Strong project management skills, Stakeholder management experience, Experience with system integrations, Experience with workflow automation 📃 Skills: ServiceNow, ITSM, Integrations, Workflows, Automation, UAT, Governance, ProjectManagement, ReleaseManagement 🏢 Description: We are looking for an experienced ServiceNow Project Manager to lead projects related to the ServiceNow platform, including implementations, upgrades, integrations, and workflow automation. The role involves managing the full project lifecycle and coordinating cross-functional teams to ensure alignment with platform governance and roadmap. Key Responsibilities Lead ServiceNow implementations and platform enhancements Coordinate teams including developers, architects, and process owners Ensure project delivery aligned with scope, timeline, and quality standards Maintain alignment with platform governance and roadmap Support release planning, testing, and deployment activities Must-have Skills Proven experience as a ServiceNow Project Manager Experience working with ServiceNow architects and developers Strong project management and stakeholder management skills Nice to Have Knowledge of enterprise workflows and system integrations Experience in business process automation Typical Deliverables ServiceNow module rollouts Workflow design and implementation System integrations Release planning UAT planning and coordination

🏢 Summary: Senior ServiceNow Engineer role focused on designing, building, and operating scalable ITSM and SPM solutions while consolidating the platform and modernizing integrations. The position involves end-to-end development, automation, testing, and governance of a multi-entity ServiceNow environment. You will drive migration from legacy ITSM tools and implement robust integration and CI/CD practices. 🗂️ Requirements: 5+ years ServiceNow development in production environments, Strong expertise in ITSM modules (Incident, Problem, Change, Service Catalog, Request, CMDB), Experience with ServiceNow SPM / Project Portfolio Management, Strong JavaScript scripting with Glide API, Business Rules, Script Includes, UI Policies, Client Scripts, Experience with REST and SOAP integrations, Hands-on experience with MID Server and IntegrationHub, Experience with ATF automated testing, Experience with CI/CD pipelines, Understanding of OOB-first implementation principles, ServiceNow Certified System Administrator (CSA) or equivalent, Experience working in agile delivery environments, Knowledge of platform governance and sustainable customization practices 📃 Skills: ServiceNow, ITSM, SPM, JavaScript, GlideAPI, REST, SOAP, MIDServer, IntegrationHub, ATF, CICD, CMDB, ServiceCatalog, Incident, Problem, Change, Request, Demand, Portfolio 🏢 Description: About our Team: Our team is responsible for the ServiceNow platform, acting as the central hub for expertise and support for Market Units and IT departments across the organization. We focus on IT Service Management (ITSM) and Strategic Portfolio Management (SPM), ensuring the platform runs reliably, scales with business needs, and continuously evolves to support the organization’s growth. Role Purpose: We are looking for a hands-on Senior ServiceNow Engineer to join our ServiceNow chapter and drive platform consolidation, strengthen our Strategic Portfolio Management (SPM), and modernize integrations. This is not a maintenance role - you will design, build and operate solutions that directly impact thousands of users and key business processes. You will help shape a scalable and well-governed ServiceNow platform across multiple business entities, support the migration from legacy ITSM tools to ServiceNow as the single platform of record and contribute to simplifying and improving the integration landscape. Key Responsibilities: Design, configure and develop solutions across ITSM modules (Incident, Problem, Change, Request, CMDB) and SPM modules (Demand, Resource, Project & Portfolio Management) Build custom applications, flows, and automation using low-code tooling and JavaScript/Glide API Architect and implement integrations with enterprise systems (monitoring, HR, finance, DevOps) via REST, MID Server, and IntegrationHub; reduce existing integration debt Own end-to-end testing including ATF automated test suites and quality gates within CI/CD pipelines Design platform automation: event-driven workflows, scheduled jobs, SLA management, and notifications Operate within agile squads across the full delivery lifecycle Platform governance and sustainable customization practices Your Skills: 5+ years hands-on ServiceNow development and configuration in production environments Deep expertise across ITSM modules: Incident, Problem, Change, Service Catalog, Request, CMDB Proven experience with ServiceNow SPM/Project Portfolio Management Strong JavaScript scripting: Glide API, Business Rules, Script Includes, UI Policies, Client Scripts Understanding of OOB-first implementation principles Solid experience with integration patterns: REST, SOAP, MID Server, IntegrationHub Hands-on ATF experience and strong testing/QA discipline ServiceNow Certified System Administrator (CSA) or equivalent Experience in agile, cross-functional delivery environments Platform governance and sustainable customization practices Ideally, you also have: ServiceNow CIS certification in ITSM or SPM/ITBM Exposure to ITOM capabilities such as Discovery, Service Mapping, or Event Management is beneficial. Experience with PLANTA or comparable PPM tooling Familiarity with cloud infrastructure (AWS, Azure, GCP) in a platform ops context CI/CD tooling experience (Jenkins, GitLab CI, GitHub Actions) applied to ServiceNow delivery Experience with event-driven architecture, microservices, or API gateway patterns You will thrive here if you: Solve complex problems with elegant solutions, not workarounds Stay ahead of ServiceNow platform releases and evolving best practices Think upstream and downstream before you build Communicate clearly with both technical and non-technical stakeholders in distributed agile teams Thrive in fast-moving environments with competing priorities and incomplete information What you can expect from us: We want to provide you with everything you need to succeed. To do that, we offer a bunch of benefits (depending on the type of contract chosen). Paid time off: Enjoy 30 paid days off per year. Flexible benefits budget: Additional budget that can be used for both personal or professional development. Comprehensive medical coverage: Full private healthcare for you and your family, including rehabilitation, psychotherapy, and dental services. Home office allowance: Support for a comfortable and productive remote work setup. Work from anywhere in Poland: Freedom to work remotely with the option to access our modern office in central Warsaw. You could expect occasional travels to Switzerland. Recruitment Process Overview: 45min video call with our recruiter. 1h Technical Video Call. 1h video call with Project Lead. Join us in shaping the future of insurance at Helvetia Baloise Group where in a dynamic, global team setting, you’ll have the freedom to bring your ideas to life and work alongside experts to solve demanding technical challenges.

🏢 Summary: Senior System Administrator responsible for leading complex IT infrastructure projects across on-premises and cloud environments. The role focuses on defining system standards, optimizing performance, and overseeing global technology deployments. It includes advanced troubleshooting, automation, and technical mentorship within enterprise environments. 🗂️ Requirements: Advanced knowledge of Windows Server (2019–2025), Expertise in Microsoft 365, Office 365, Azure, Intune, Advanced administration of Active Directory and LDAP, Design and configuration of Group Policy (GPO), Experience with VMware or Hyper-V virtualization, Strong networking and infrastructure troubleshooting skills, Advanced scripting in PowerShell, Bash, or Python, Ability to lead IT infrastructure projects, Experience with cloud and on-prem deployments 📃 Skills: WindowsServer, Microsoft365, Office365, Azure, Intune, ActiveDirectory, LDAP, GPO, VMware, HyperV, PowerShell, Bash, Python, Networking, Virtualization 🏢 Description: Senior System Administrator Role Overview We are looking for a highly skilled Senior System Administrator to lead IT project deliveries and oversee complex infrastructure environments. In this role, you will develop sophisticated system standards, recommend performance improvements, and define best practices for both on-prem and cloud-based deployments. You will act as a technical mentor and a key expert in global technology rollouts. Technical Requirements Microsoft Expertise: Advanced knowledge of Windows Server (2019 – 2025), Microsoft Application Servers, and Modern Management. Cloud Services: Advanced expertise in Microsoft 365, Office 365, Azure, and Intune (all services required). Directory Services & Policy: Advanced knowledge of Active Directory/LDAP administration and Group Policy (GPO) design/configuration. Infrastructure & Virtualization: Strong experience with VMware or Hyper-V and a solid understanding of core networking and troubleshooting. Automation: Advanced scripting skills in PowerShell, Bash, or Python. Certifications: Microsoft Certifications (MCSE) or equivalent are highly desired. Key Responsibilities Project Leadership: Lead IT projects, develop project plans, conduct risk assessments, and implement contingency plans. Systems Standardization: Develop high-level system standards and document support procedures/best practices. Advanced Troubleshooting: Resolve complex issues across physical, virtual, and cloud deployments. Evaluation: Assist with hardware, software, and vendor evaluations to stay ahead of technology trends. Mentorship: Coach and mentor team members while interacting with peer technical groups. Nice to Have Experience in global deployments and rollouts of new technologies. Knowledge or experience in AI areas (Machine Learning, AI Engineering, Data Science).

🏢 Summary: The role focuses on developing modern, user-friendly interfaces within ServiceNow using UI Builder and the Now Experience Framework. You will design and implement dashboards, portals, and workspaces integrated with ITSM/ITOM and CMDB modules to streamline business processes. The position requires hands-on ServiceNow implementation experience and ownership of UI solutions from design to post go-live support. 🗂️ Requirements: 3+ years of ServiceNow implementation experience, Strong knowledge of UI Builder, Strong knowledge of Now Experience Framework, Experience with JavaScript, Experience with Angular or React, Experience integrating with ServiceNow CMDB, Knowledge of ITSM and ITOM workflows, Proven experience delivering UI Builder projects, ServiceNow certification (CAD or UI/UX specialization), English level B2/C1 📃 Skills: ServiceNow, UIBuilder, NowExperience, JavaScript, Angular, React, ITSM, ITOM, CMDB, HTML, CSS 🏢 Description: Tech stack: UI Builder JavaScript Angular/React ITSM/ITOM Requirements: Strong knowledge of UI Builder and Now Experience framework. Familiarity with JavaScript, Angular/React, and web technologies. Experience with ServiceNow CMDB is a strong plus. Knowledge of ITSM/ITOM workflows to design UI aligned with processes. Excellent problem-solving and design-thinking skills. At least 3+ years of ServiceNow implementation experience. Proven track record in UI Builder projects. ServiceNow certification (CAD, UI/UX specialization preferred). Strong communication and collaboration skills. English B2/C1 Project description: We are in search of ServiceNow Developers who are passionate about creating innovative and bespoke solutions for our clients. We value individuals who wish to expand their product knowledge and collaborate with global stakeholders across different workflows of product. If you are keen on initiating discussions and overseeing projects right up to post go-live activities - we are looking for you. As a UI Builder Developer, you will focus on creating modern and user-friendly experiences within ServiceNow using the Now Experience Framework. You will design and implement dashboards, portals, and workspaces that improve user adoption and streamline business processes. Main responsibilities: Design and develop custom UIs using ServiceNow UI Builder and Now Experience Components. Create dashboards, portals, and tailored workspaces for business stakeholders. Ensure performance, accessibility, and responsiveness of the developed UIs. Collaborate with functional consultants, UX/UI designers, and backend developers. Integrate UI components with CMDB, ITSM, and other ServiceNow modules. Implement reusable components and enforce design consistency. Provide technical documentation and best practices for UI development

🏢 Summary: Position for a ServiceNow ITOM Developer (Regular or Senior) focused on designing, developing, and optimizing enterprise-scale ITOM solutions within the ServiceNow platform. The role involves working with Discovery, Service Mapping, Event Management, CMDB, and building integrations and automations. Depending on experience, responsibilities include solution design and mentoring junior developers. 🗂️ Requirements: Hands-on experience with ServiceNow development, Strong knowledge of JavaScript and Flow Designer, Experience with Business Rules configuration, Understanding of CMDB and Discovery fundamentals, Experience with ServiceNow platform configuration and customization, Expertise in ITOM modules (Discovery, Service Mapping, Event Management), Experience designing technical solutions, Experience with REST, SOAP, and MID Server integrations, Ability to mentor junior developers (Senior level), English level B2+ (Regular) or C1 (Senior) 📃 Skills: ServiceNow, JavaScript, FlowDesigner, CMDB, Discovery, ITOM, ServiceMapping, EventManagement, BusinessRules, REST, SOAP, MIDServer, AWS, Azure, GCP, ITIL, Agile 🏢 Description: Tech stack: JavaScript ServiceNow FlowDesigner CMBD/discovery fundamentals ITOM modules Requirements: Required Skills (Regular) Hands-on experience with ServiceNow development Knowledge of JavaScript, Flow Designer, Business Rules Understanding of CMDB / Discovery fundamentals Experience with platform configuration & customization English level B2+/C1 Required Skills (Senior) Strong experience as ServiceNow Developer Solid expertise in ITOM modules (Discovery, Service Mapping, Event Mgmt) Experience designing technical solutions Knowledge of integrations (REST / SOAP / MID Server) Ability to mentor junior developers English level C1 (advanced / fluent) Nice to Have ServiceNow certifications ( CSA / CIS-ITOM ) Experience with cloud technologies (AWS / Azure / GCP) Knowledge of ITIL / Agile Scripting & performance optimization skills Project description: We are looking for a ServiceNow ITOM Developer to join our growing ServiceNow practice. Depending on your experience level (Regular / Senior), you will design, develop, and optimize solutions within the IT Operations Management (ITOM) area, working on enterprise-scale implementations. Main responsibilities: Develop and configure solutions within the ServiceNow platform Work with ITOM modules such as: Discovery, Service Mapping, Event Management, CMDB Build workflows, integrations, and automations Collaborate with architects, consultants, and stakeholders Participate in troubleshooting, optimization, and enhancements Contribute to best practices and code quality standards

🏢 Summary: Long-term hybrid B2B role focused on development, customization, and maintenance of a complex ServiceNow platform in a secure, enterprise-scale environment. The position involves designing custom solutions, managing integrations, and ensuring platform performance, security, and compliance. Work is conducted in English within an international team, with partial onsite presence in Warsaw. 🗂️ Requirements: EU citizenship, Residence in Poland, 5+ years of IT experience, 3+ years of ServiceNow experience, Hands-on ServiceNow development and configuration experience, Strong knowledge of ServiceNow platform and ecosystem, Experience with ServiceNow integrations, Knowledge of IT service management processes, Understanding of IT security standards, ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD) or equivalent, English B2 level minimum 📃 Skills: ServiceNow, REST, SOAP, SSO, LDAP, WebServices, DevOps, ITSM, MariaDB 🏢 Description: Join a long-term international project where you will contribute to the development and maintenance of a complex ServiceNow platform in a secure and highly regulated environment. This role offers stability, technical growth, and the opportunity to work on enterprise-scale solutions. Project information: Type of project: IT services Office location: Warszawa, plac Europejski Work model: Hybrid - 20% onsite Budget:140-180 PLN net/h - b2b (depending on seniority level) Project language: English Project length: Long-term Only candidates with citizenship in the European Union and based in Poland Start date: ASAP (depending on candidate's availability) Your responsibilities Develop and implement ServiceNow configurations and customizations Analyse business needs and advise on new platform functionalities Design and develop custom solutions within ServiceNow Perform testing, validation, and code reviews to ensure quality and stability Collaborate with architects and administrators on development projects Maintain and manage ServiceNow instance, ensuring performance and security Support integrations with external systems (REST, Web Services, SSO, LDAP) Troubleshoot incidents and implement bug fixes and improvements Create and maintain technical documentation, SOPs, and knowledge base articles Contribute to continuous improvement, risk management, and platform optimization We pay attention to candidates who have 5+ years of professional experience in IT, including 3+ years in a similar ServiceNow role Hands-on experience in ServiceNow development, configuration, and maintenance Strong understanding of ServiceNow platform and its product ecosystem Experience in custom solution development and DevOps environments Knowledge of Service Management processes Experience with integrations (REST, SOAP, SSO, LDAP, Web Services) Understanding of IT security standards and complex system environments Ability to analyse requirements and support technical solution design Strong analytical thinking, attention to detail, and problem-solving skills Good communication skills and English at min. B2 level Certifications (required) ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) or equivalent Nice to have Experience with ServiceNow on-premise environments Knowledge of MariaDB, performance tuning, and backend maintenance Experience in solution design and architecture support We offer Hybrid work model (Warsaw – approx. 20% onsite) Long-term project ensuring stability Opportunity to work in a secure, enterprise-level environment Collaboration with experienced international teams Real impact on platform development, maintenance, and optimization Additional information Security clearance required (EU CONFIDENTIAL – process initiated within first 45 days)

🏢 Summary: Role focused on administration, configuration, and development of the ServiceNow platform within a complex organizational environment. The position combines system integration, ITSM module development, and analytical work translating business requirements into technical solutions. Strong emphasis on system integration, documentation quality, and BCMS-related support initiatives. 🗂️ Requirements: Strong experience in ServiceNow administration and configuration, Very good knowledge of ServiceNow modules, especially ITSM, Experience in requirements analysis and project work, Strong knowledge of Service Management processes, Experience in creating technical documentation and SOPs, Knowledge of integration technologies: REST, Web Services, LDAP, SSO, Understanding of complex IT environments and system integrations, Knowledge of IT security standards, ServiceNow Certified Application Developer or equivalent, ServiceNow Certified System Administrator or equivalent 📃 Skills: ServiceNow, ITSM, REST, SOAP, LDAP, SSO, BCMS, ITIL, JavaScript, WebServices 🏢 Description: Opis projektu: Dołączysz do zespołu odpowiedzialnego za rozwój i utrzymanie platformy ServiceNow w złożonym środowisku organizacyjnym. Projekt obejmuje zarówno administrację i konfigurację systemu, jak i wsparcie inicjatyw związanych z zarządzaniem usługami oraz ciągłością działania (BCMS). Praca ma charakter analityczno-projektowy, z dużym naciskiem na jakość, standaryzację oraz integrację systemów. Zadania: Administracja i utrzymanie platformy ServiceNow. Konfiguracja i rozwój modułów (w szczególności ITSM i pokrewne). Zbieranie wymagań biznesowych oraz ich analiza i przekładanie na rozwiązania systemowe. Projektowanie i wdrażanie rozwiązań opartych o ServiceNow. Tworzenie i utrzymywanie dokumentacji technicznej oraz SOP-ów. Integracja ServiceNow z innymi systemami (np. przez REST, Web Services, LDAP, SSO). Analiza dokumentacji BCMS oraz kontrola jej spójności i zgodności. Identyfikacja luk i proponowanie usprawnień. Konsolidacja danych oraz zapewnienie jakości i standaryzacji dokumentacji. Wsparcie operacyjne i administracyjne inicjatyw BCMS. Współpraca z zespołami technicznymi i biznesowymi. Wymagania: Bardzo dobre doświadczenie w administracji i konfiguracji ServiceNow. Bardzo dobra znajomość modułów ServiceNow (szczególnie ITSM). Doświadczenie w analizie wymagań i pracy projektowej. Bardzo dobra znajomość Service Management. Doświadczenie w tworzeniu dokumentacji technicznej i SOP-ów. Znajomość technologii integracyjnych (REST, Web Services, LDAP, SSO). Bardzo dobre rozumienie złożonych środowisk IT i integracji systemów. Znajomość standardów bezpieczeństwa IT. Bardzo dobre umiejętności komunikacyjne i organizacyjne. Umiejętność analitycznego myślenia i rozwiązywania problemów. Samodzielność, dokładność i odpowiedzialność. Umiejętność pracy pod presją i przy minimalnym nadzorze. ServiceNow Certified Application Developer lub certyfikat równoważny. ServiceNow Certified System Administrator lub certyfikat równoważny. Mile widziane: Doświadczenie w projektowaniu rozwiązań na platformie ServiceNow. Doświadczenie z wersją on-premise ServiceNow. Doświadczenie w obszarze BCMS. Certyfikaty ServiceNow lub ITIL. Doświadczenie w roli liderskiej / koordynacyjnej (dla poziomu Advanced).