ServiceNow Administrator

🏢 Summary: The role involves leading end-to-end ServiceNow projects, including implementations, upgrades, integrations, and workflow automation initiatives. The position focuses on coordinating cross-functional teams and ensuring delivery aligned with scope, governance, and platform roadmap. The project manager oversees release planning, testing, and deployment activities within the ServiceNow environment. 🗂️ Requirements: Proven experience as ServiceNow Project Manager, Experience with ServiceNow implementations and upgrades, Experience coordinating ServiceNow developers and architects, Strong project management skills, Stakeholder management experience, Experience with system integrations, Experience with workflow automation 📃 Skills: ServiceNow, ITSM, Integrations, Workflows, Automation, UAT, Governance, ProjectManagement, ReleaseManagement 🏢 Description: We are looking for an experienced ServiceNow Project Manager to lead projects related to the ServiceNow platform, including implementations, upgrades, integrations, and workflow automation. The role involves managing the full project lifecycle and coordinating cross-functional teams to ensure alignment with platform governance and roadmap. Key Responsibilities Lead ServiceNow implementations and platform enhancements Coordinate teams including developers, architects, and process owners Ensure project delivery aligned with scope, timeline, and quality standards Maintain alignment with platform governance and roadmap Support release planning, testing, and deployment activities Must-have Skills Proven experience as a ServiceNow Project Manager Experience working with ServiceNow architects and developers Strong project management and stakeholder management skills Nice to Have Knowledge of enterprise workflows and system integrations Experience in business process automation Typical Deliverables ServiceNow module rollouts Workflow design and implementation System integrations Release planning UAT planning and coordination

🏢 Summary: Long-term hybrid role focused on administering, stabilizing, and continuously improving the ServiceNow platform in a secure, enterprise environment. The position involves configuration, integrations, incident support, and ensuring platform quality and compliance. Ideal for experienced ServiceNow professionals with strong governance and security awareness. 🗂️ Requirements: 5+ years of professional IT experience, 2+ years experience as ServiceNow Administrator, Hands-on ServiceNow administration and configuration, Knowledge of ServiceNow product portfolio and ITSM processes, Experience with requirements analysis and project support, Experience with system integrations, Understanding of complex IT systems interoperability, Knowledge of IT security standards, Experience creating technical documentation and SOPs, ServiceNow CSA certification, ServiceNow CAD certification or equivalent, English level B2 minimum, EU citizenship, Residence in Poland 📃 Skills: ServiceNow, ITSM, REST, SOAP, SSO, LDAP, WebServices, CSA, CAD, ITIL, BCMS 🏢 Description: Join a long-term international and public project where you will be responsible for the administration, stability, and continuous improvement of the ServiceNow platform in a secure, enterprise environment. This role is ideal for someone who combines strong technical expertise with a structured, quality-focused approach to platform management. Project information: Type of project: IT services Office location: Warszawa, plac Europejski Work model: Hybrid - 60% onsite Budget: 140-180 PLN net/h - b2b (depending on seniority level) Project language: English Project length: Long-term Only candidates with citizenship in the European Union and based in Poland Start date: ASAP (depending on candidate's availability) Your responsibilities Administer and maintain the ServiceNow platform, ensuring stability, performance, and security Configure and optimize ServiceNow modules (including ITSM and others) Analyse requirements and support implementation of new functionalities Ensure proper integration with external systems (REST, Web Services, SSO, LDAP) Maintain platform consistency, alignment, and configuration quality standards Support incident resolution, troubleshooting, and system improvements Create and maintain technical documentation, SOPs, and knowledge base articles Contribute to gap analysis and continuous improvement initiatives Support BCMS-related activities, including documentation and process alignment Collaborate with technical teams and stakeholders across the organization We pay attention to candidates who have 5+ years of professional IT experience, including 2+ years in a ServiceNow Administrator role Hands-on experience in ServiceNow administration and configuration Strong knowledge of ServiceNow product portfolio and Service Management processes Experience with requirements analysis and project support Knowledge of integration technologies (REST, SOAP, SSO, LDAP, Web Services) Understanding of complex IT systems and their interoperability Familiarity with IT security standards Experience in creating technical documentation and SOPs Strong analytical skills, attention to detail, and problem-solving mindset Good communication skills and English at min. B2 level Certifications (required) ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) or equivalent Nice to have Experience with ServiceNow on-premise environments Experience in solution design or architecture support Exposure to process standardization and governance initiatives We offer Hybrid work model (Warsaw – approx. 60% onsite) Long-term cooperation Opportunity to work in a secure, enterprise-scale environment Collaboration with international teams and stakeholders Real impact on platform stability, governance, and improvement Private medicale care, MultiSport Card, life insurance Additional information Security clearance required (EU CONFIDENTIAL – initiated within first 45 days)

🏢 Summary: Senior System Administrator responsible for leading complex IT infrastructure projects across on-premises and cloud environments. The role focuses on defining system standards, optimizing performance, and overseeing global technology deployments. It includes advanced troubleshooting, automation, and technical mentorship within enterprise environments. 🗂️ Requirements: Advanced knowledge of Windows Server (2019–2025), Expertise in Microsoft 365, Office 365, Azure, Intune, Advanced administration of Active Directory and LDAP, Design and configuration of Group Policy (GPO), Experience with VMware or Hyper-V virtualization, Strong networking and infrastructure troubleshooting skills, Advanced scripting in PowerShell, Bash, or Python, Ability to lead IT infrastructure projects, Experience with cloud and on-prem deployments 📃 Skills: WindowsServer, Microsoft365, Office365, Azure, Intune, ActiveDirectory, LDAP, GPO, VMware, HyperV, PowerShell, Bash, Python, Networking, Virtualization 🏢 Description: Senior System Administrator Role Overview We are looking for a highly skilled Senior System Administrator to lead IT project deliveries and oversee complex infrastructure environments. In this role, you will develop sophisticated system standards, recommend performance improvements, and define best practices for both on-prem and cloud-based deployments. You will act as a technical mentor and a key expert in global technology rollouts. Technical Requirements Microsoft Expertise: Advanced knowledge of Windows Server (2019 – 2025), Microsoft Application Servers, and Modern Management. Cloud Services: Advanced expertise in Microsoft 365, Office 365, Azure, and Intune (all services required). Directory Services & Policy: Advanced knowledge of Active Directory/LDAP administration and Group Policy (GPO) design/configuration. Infrastructure & Virtualization: Strong experience with VMware or Hyper-V and a solid understanding of core networking and troubleshooting. Automation: Advanced scripting skills in PowerShell, Bash, or Python. Certifications: Microsoft Certifications (MCSE) or equivalent are highly desired. Key Responsibilities Project Leadership: Lead IT projects, develop project plans, conduct risk assessments, and implement contingency plans. Systems Standardization: Develop high-level system standards and document support procedures/best practices. Advanced Troubleshooting: Resolve complex issues across physical, virtual, and cloud deployments. Evaluation: Assist with hardware, software, and vendor evaluations to stay ahead of technology trends. Mentorship: Coach and mentor team members while interacting with peer technical groups. Nice to Have Experience in global deployments and rollouts of new technologies. Knowledge or experience in AI areas (Machine Learning, AI Engineering, Data Science).

🏢 Summary: Role focused on administration, configuration, and development of the ServiceNow platform within a complex organizational environment. The position combines system integration, ITSM module development, and analytical work translating business requirements into technical solutions. Strong emphasis on system integration, documentation quality, and BCMS-related support initiatives. 🗂️ Requirements: Strong experience in ServiceNow administration and configuration, Very good knowledge of ServiceNow modules, especially ITSM, Experience in requirements analysis and project work, Strong knowledge of Service Management processes, Experience in creating technical documentation and SOPs, Knowledge of integration technologies: REST, Web Services, LDAP, SSO, Understanding of complex IT environments and system integrations, Knowledge of IT security standards, ServiceNow Certified Application Developer or equivalent, ServiceNow Certified System Administrator or equivalent 📃 Skills: ServiceNow, ITSM, REST, SOAP, LDAP, SSO, BCMS, ITIL, JavaScript, WebServices 🏢 Description: Opis projektu: Dołączysz do zespołu odpowiedzialnego za rozwój i utrzymanie platformy ServiceNow w złożonym środowisku organizacyjnym. Projekt obejmuje zarówno administrację i konfigurację systemu, jak i wsparcie inicjatyw związanych z zarządzaniem usługami oraz ciągłością działania (BCMS). Praca ma charakter analityczno-projektowy, z dużym naciskiem na jakość, standaryzację oraz integrację systemów. Zadania: Administracja i utrzymanie platformy ServiceNow. Konfiguracja i rozwój modułów (w szczególności ITSM i pokrewne). Zbieranie wymagań biznesowych oraz ich analiza i przekładanie na rozwiązania systemowe. Projektowanie i wdrażanie rozwiązań opartych o ServiceNow. Tworzenie i utrzymywanie dokumentacji technicznej oraz SOP-ów. Integracja ServiceNow z innymi systemami (np. przez REST, Web Services, LDAP, SSO). Analiza dokumentacji BCMS oraz kontrola jej spójności i zgodności. Identyfikacja luk i proponowanie usprawnień. Konsolidacja danych oraz zapewnienie jakości i standaryzacji dokumentacji. Wsparcie operacyjne i administracyjne inicjatyw BCMS. Współpraca z zespołami technicznymi i biznesowymi. Wymagania: Bardzo dobre doświadczenie w administracji i konfiguracji ServiceNow. Bardzo dobra znajomość modułów ServiceNow (szczególnie ITSM). Doświadczenie w analizie wymagań i pracy projektowej. Bardzo dobra znajomość Service Management. Doświadczenie w tworzeniu dokumentacji technicznej i SOP-ów. Znajomość technologii integracyjnych (REST, Web Services, LDAP, SSO). Bardzo dobre rozumienie złożonych środowisk IT i integracji systemów. Znajomość standardów bezpieczeństwa IT. Bardzo dobre umiejętności komunikacyjne i organizacyjne. Umiejętność analitycznego myślenia i rozwiązywania problemów. Samodzielność, dokładność i odpowiedzialność. Umiejętność pracy pod presją i przy minimalnym nadzorze. ServiceNow Certified Application Developer lub certyfikat równoważny. ServiceNow Certified System Administrator lub certyfikat równoważny. Mile widziane: Doświadczenie w projektowaniu rozwiązań na platformie ServiceNow. Doświadczenie z wersją on-premise ServiceNow. Doświadczenie w obszarze BCMS. Certyfikaty ServiceNow lub ITIL. Doświadczenie w roli liderskiej / koordynacyjnej (dla poziomu Advanced).

🏢 Summary: IT System Administrator role focused on technical support and operations in Private Cloud environments. Responsible for ensuring stability, performance, and availability of infrastructure, resolving complex incidents, and optimizing customer systems. Involves monitoring, maintenance, updates, and continuous improvement of cloud-based infrastructures. 🗂️ Requirements: Completed IT education in system integration or system administration, Several years of experience in IT support or system operations, Experience in Private Cloud or hybrid environments, Practical experience with virtualization technologies, Knowledge of storage systems SAN/NAS, Knowledge of network administration LAN/WAN/WLAN, Experience with firewall management, Experience with backup and restore solutions, Experience with Windows and/or Linux servers 📃 Skills: Cloudstack, KVM, VMware, Virtualization, SAN, NAS, LAN, WAN, WLAN, Firewall, Backup, Windows, Linux, Kubernetes, Docker, OpenShift, Monitoring 🏢 Description: Zusammenfassung Der IT-Systemadministrator ist verantwortlich für den technischen Support im Bereich der Private Cloud und anderer verwandter Technologien. Der Hauptzweck dieser Rolle besteht darin, die Stabilität, Performance und Verfügbarkeit der Systeme zu gewährleisten und Kunden bei der Lösung komplexer IT-Herausforderungen zu unterstützen. Aufgaben Kundensupport in den Bereichen Private Cloud, Virtualisierung, Storage, Netzwerk und Backup Analyse, Priorisierung und nachhaltige Lösung von Störungen – selbstständig oder in Zusammenarbeit mit Herstellern und Fachteams Technische Beratung der Kunden in anspruchsvollen Betriebs- und Projektsituationen Proaktive Überwachung unserer Systeme zur Sicherstellung von Stabilität, Performance und Verfügbarkeit mit modernen Monitoring-Tools Kontinuierliche Optimierung der Performance und Zuverlässigkeit der Kundeninfrastrukturen Begleitung von Updates, Patches und Konfigurationsänderungen für stabilen und sicheren Betrieb Weiterentwicklung der Services durch Standardisierung, Automatisierung und smarte Prozessverbesserungen Must Haves Abgeschlossene IT-Ausbildung (z. B. Fachinformatiker für Systemintegration oder IT-Systemadministrator) Mehrjährige Erfahrung im IT-Support oder Systembetrieb, idealerweise in hybriden oder Private-Cloud-Umgebungen Praxis in mehreren der folgenden Bereiche: Cloudstack, KVM, VMware oder andere Virtualisierungstechnologien Kenntnisse in Storage (SAN/NAS), Netzwerkadministration (LAN/WAN, WLAN, Firewall) und Backup & Restore Erfahrung mit Windows- und/oder Linux-Servern Fließende Deutschkenntnisse und gute Englischkenntnisse Nice to Haves Know-how in Kubernetes oder Container-Technologien wie Docker oder OpenShift Hohe Serviceorientierung und Freude an teamübergreifender Zusammenarbeit Bereitschaft zur Weiterentwicklung und sich schnell in neue Themen einzuarbeiten

🏢 Summary: Role responsible for overseeing and developing the end-to-end IT process model, ensuring alignment with IT Governance standards and regulatory requirements. The position leads the design and implementation of the IT Service Catalog and manages key ITSM processes using ServiceNow as a central platform. It focuses on process quality, KPI/KRI monitoring, and continuous improvement within an international environment. 🗂️ Requirements: Minimum 3 years experience in IT processes / IT Governance / ITSM, Experience in designing or supervising end-to-end IT process models, Higher education in IT or related field, Knowledge of ITIL and COBIT frameworks, Experience working with KPI/KRI and process performance metrics, Ability to work with regulatory requirements (e.g., DORA), English proficiency minimum B2, Experience with ServiceNow (preferred), Experience in IT Service Catalog implementation (preferred) 📃 Skills: ITIL, COBIT, ServiceNow, ITSM, Governance, KPI, KRI, DORA, Agile, Scrum 🏢 Description: Zakres odpowiedzialności: Nadzór nad wszystkimi procesami IT – zapewnienie ich spójności, kompletności, aktualności i zgodności z modelem IT Governance Rozwój i utrzymanie całościowego modelu procesowego IT (end-to-end) Definiowanie standardów, zasad oraz dobrych praktyk dla procesów IT w organizacji Zarządzanie wybranymi kluczowymi procesami IT, w tym: Katalogiem Usług IT Prowadzenie projektu budowy i rozwoju Katalogu Usług IT – od koncepcji, przez model usługowy, po wdrożenie i operacyjne wykorzystanie Praca z ServiceNow jako centralnym narzędziem do zarządzania procesami i usługami IT Monitorowanie KPI/KRI, efektywności procesów oraz jakości usług IT Współpraca przy rozwoju IT Governance (np. w oparciu o COBIT, ITIL) Udział w realizacji wymagań regulacyjnych (m.in. DORA, raportowanie do KNF) Współpraca z zespołami IT, właścicielami usług i interesariuszami w ramach Grupy NN Nasze oczekiwania: Minimum 3 lata doświadczenia w obszarze procesów IT / IT Governance / ITSM Doświadczenie w nadzorze, projektowaniu lub rozwoju całościowego modelu procesowego IT Wykształcenie wyższe (informatyka, zarządzanie procesami IT lub pokrewne) Znajomość standardów i frameworków takich jak ITIL, COBIT Umiejętność pracy z KPI/KRI oraz miernikami efektywności procesów Swobodna komunikacja w języku angielskim (min. B2) Samodzielność, odpowiedzialność i proaktywne podejście Umiejętność współpracy z IT i biznesem oraz wysoka dbałość o jakość i szczegóły Mile widziane: Doświadczenie w pracy z ServiceNow Udział w projektach budowy katalogów usług IT lub modeli usługowych Znajomość branży ubezpieczeniowej lub finansowej Doświadczenie w środowisku Agile / Scrum Dlaczego ta rola jest unikatowa? Odpowiadasz za nadzór nad wszystkimi procesami IT, a nie tylko wycinkiem obszaru Prowadzisz kluczowy, widoczny projekt Katalogu Usług IT w dużej organizacji Masz realny wpływ na sposób działania i mierzenia IT Pracujesz w międzynarodowym środowisku Grupy NN ServiceNow jest centralną platformą, a nie dodatkiem Rozwijasz kompetencje w obszarze IT Governance, ITSM i regulacji (DORA)

🏢 Summary: Senior ServiceNow Developer role focused on designing, developing and enhancing ITSM solutions on the ServiceNow platform in a fully remote international environment. The position involves working with Domain Separation, Scripted APIs and Workspaces, collaborating with global stakeholders, and supporting production and staging environments. The contract is initially for 6 months with possible extension on a B2B basis. 🗂️ Requirements: Senior-level experience as a ServiceNow Developer, Strong experience with ServiceNow ITSM development, Hands-on experience with Domain Separation, Hands-on experience with Scripted APIs, Hands-on experience with Workspaces, English proficiency at C1 level, Experience working in international environments 📃 Skills: ServiceNow, ITSM, APIs, Workspaces, DomainSeparation, JavaScript 🏢 Description: For our client, a global IT services company specialising in managing and modernising business‑critical systems and platforms for enterprise customers (including cloud, mainframe and hybrid environments) we are looking for a Senior ServiceNow Developer. You will be responsible for designing, developing and maintaining ITSM solutions on the ServiceNow platform, including work with Domain Separation, Scripted APIs and Workspaces , as well as ongoing enhancement of ITSM capabilities and close collaboration with international stakeholders and teams in English. Key responsibilities Design and implement ITSM solutions on the ServiceNow platform that meet business and operational needs. Build and maintain custom configurations, including work with domain separation, scripted APIs and workspaces. Improve existing ServiceNow ITSM modules by adding new features and optimising what is already in place. Collaborate closely with product owners, architects and other engineers, including stakeholders and teams based in the USA and the UK , to refine requirements and propose technical approaches. Support the team in troubleshooting issues in production and staging environments, helping to identify root causes and propose fixes. Ideal candidate profile Senior / Expert‑level experience as a ServiceNow Developer. Strong ServiceNow development experience within ITSM. Hands‑on experience with Domain Separation, Scripted APIs and Workspaces in ServiceNow. Excellent command of English (C1 level) , as the work and day‑to‑day collaboration are conducted fully in English. Being comfortable working in international environments and collaborating with stakeholders and team members from different countries and cultures. Conditions Work model: fully remote Start: ASAP Project duration: initially 6 months, with the possibility of extension Employment type: B2B contract via KUBO Salary: 170–200 PLN/h (net, B2B) Benefits: life insurance, private healthcare, Multisport card, and development support (co‑funding of cloud certification exams). Recruitment steps Initial call with a KUBO recruiter Narek Interview(s) with the client Decision, feedback and support through offer and onboarding

🏢 Summary: Role focused on operational ownership and continuous development of the ServiceNow platform with strong emphasis on HR Service Delivery (HRSD). The position combines hands-on development, integrations, and platform governance with stakeholder coordination and ITSM process alignment. It ensures platform stability, scalability, and continuous improvement in line with business and ITIL standards. 🗂️ Requirements: Professional experience in ServiceNow development or technical consulting, Strong hands-on experience with ServiceNow HRSD, Experience with ITSM processes (Incident, Change, Problem, Request, Major Incident), Experience in ServiceNow development and configuration, Experience with REST and SOAP integrations, Knowledge of Agile methodologies and DevOps practices, Ability to translate business requirements into user stories, Experience with release management, testing, and deployment, Fluent English 📃 Skills: ServiceNow, HRSD, ITSM, ITOM, CMDB, CSM, REST, SOAP, JavaScript, DevOps, Agile, ITIL, IntegrationHub, PerformanceAnalytics, ServicePortal 🏢 Description: For our growing digatus team in Wrocław, we are looking for a ServiceNow Developer / Technical Consultant with strong HR Service Delivery (HRSD) experience who takes ownership of ServiceNow platform operations, service quality and continuous improvement. In this role, you act as the interface between business stakeholders, technical teams, service delivery, and clients. You ensure that the ServiceNow platform supports operational needs, remains stable and scalable, and continuously evolves in line with business priorities. Your Tasks As a ServiceNow Developer / Technical Consultant , you will be responsible for the operational ownership and continuous development of the ServiceNow platform and related services. Your responsibilities include: Taking operational ownership of the ServiceNow platform, including service quality, stability, and continuous improvement Support of DevOps approach (e.g. incidents, test case creation, peer testing, continuous improvements) Development & configuration (e.g. workflows, business rules & scripts, portals & workspaces, custom apps) Integrations expertise using REST/SOAP APIs with HR enterprise systems (e.g. monitoring and enhancements) Translating business and service requirements into clear user stories, acceptance criteria, and delivery priorities Acting as the central interface between stakeholders, ServiceNow developers, consultants, architects, service delivery managers, and business users Supporting the design, implementation, and optimization of ServiceNow modules such as HRSD, ITSM, ITOM, CMDB, CSM, and Service Portal Ensuring that ServiceNow processes support operational excellence, ITIL best practices, and client-specific service requirements Monitoring platform performance, usage, incidents, change requests, and service KPIs Coordinating platform releases, upgrades, cloning activities, testing, and deployment planning Supporting incident, problem, change, request, and major incident processes from a platform ownership perspective Ensuring proper documentation of processes, configurations, decisions, user stories, and operational handovers Driving platform governance, standardization, maintainability, and upgrade readiness Identifying risks, dependencies, improvement opportunities, and automation potential Supporting stakeholder communication, service reviews, workshops, and decision-making processes Working closely with delivery teams to ensure high-quality, timely, and business-oriented outcomes Your Profile You combine ServiceNow knowledge with strong ownership, communication skills, and a structured delivery mindset. You should have: Professional experience as a Product Owner, ServiceNow Developer, ServiceNow Consultant, Business Analyst, or similar role Seasoned hands-on ServiceNow developer / technical consultant with strong HR Service Delivery (HRSD) experience of the ServiceNow platform Good knowledge of ITSM processes , especially Incident, Change, Problem, Request, and Major Incident Management Experience in backlog management, prioritization, stakeholder management, and requirement clarification Ability to translate business needs into actionable requirements and user stories Understanding of Agile delivery methods, release planning, testing, and continuous improvement Strong analytical, organizational, and communication skills A proactive, solution-oriented mindset with strong ownership mentality Ability to work independently and coordinate across multiple teams and stakeholders Good command of English , both written and spoken Nice to Have Experience with ServiceNow modules such as ITOM, CMDB, HRSD, CSM, Service Portal, Performance Analytics, or IntegrationHub ServiceNow certifications, e.g. Certified System Administrator, CIS HRSD, CIS ITSM, CIS ITOM or Product Owner-related certifications ITIL Foundation certification Experience in managed service environments, IT operations, or enterprise service management Good command of German or other foreign languages Experience working with international clients and distributed delivery teams What We Offer A growing international team within digatus polska Opportunity to take ownership of ServiceNow operational excellence and platform development Exciting client environments and international ServiceNow delivery projects Collaboration with experts from consulting, development, operations, and managed services Professional development and certification opportunities Flexible working models and an attractive workplace in Wrocław A hands-on, team-oriented culture with short decision-making paths Join digatus polska in Wrocław and help us drive operational excellence on the ServiceNow platform.

🏢 Summary: Senior ServiceNow Architect role supporting the USPTO Service Management Platform, focused on platform architecture, governance, integrations, and scalable ServiceNow solutions in a federal environment. The position involves leading technical design decisions, ensuring secure and upgrade-compatible implementations, and collaborating with stakeholders on modernization initiatives. Candidates must have strong ServiceNow architecture experience, certification, and U.S. citizenship. 🗂️ Requirements: Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience, 5+ years of hands-on ServiceNow platform experience, ServiceNow Certified Application Developer (CAD) certification, Experience with ServiceNow architecture and implementation, Expertise in ServiceNow modules, frameworks, and governance models, Experience designing scalable and secure ServiceNow solutions, Strong communication skills, U.S. Citizenship 📃 Skills: ServiceNow, ITSM, ITOM, CMDB, RBAC, CSDM, FlowDesigner, ITIL, ATO, Agile 🏢 Description: Project Introduction The Service Management Platform (SMP) Management Support Services project provides enterprise operational, technical, and governance support for the USPTO ServiceNow environment. The program ensures platform stability, security, and compliance while enabling continuous improvement through Agile delivery of enhancements, integrations, and reporting across ITSM, ITOM, CMDB, security, and asset management capabilities. SMP personnel support both day-to-day operations and strategic modernization initiatives in alignment with USPTO policies, ServiceNow best practices, and Government-approved governance processes. Professional Level Information The ServiceNow Architect aligns as an E3 position supporting the USPTO Service Management Platform (SMP). This role is responsible for the overall technical architecture, design integrity, and long-term sustainability of the ServiceNow platform. The ServiceNow Architect provides expert-level guidance on platform configuration, customization, integrations, and governance, ensuring all solutions are scalable, secure, upgrade-compatible, and aligned with USPTO policies, ServiceNow best practices, and SMP governance standards. The ServiceNow Architect works closely with Product Owners, the Program Manager, Development Leads, Administrators, and Government stakeholders to translate business needs into compliant, high-performing ServiceNow solutions. Responsibilities - Serve as the technical authority for the USPTO ServiceNow Service Management Platform (SMP). - Lead architectural design and technical decision-making for new implementations, enhancements, integrations, and complex configurations. - Ensure adherence to ServiceNow out-of-the-box principles, safe-scoped development, Flow Designer automation, and upgrade-compatible design patterns. - Provide architectural oversight for core ServiceNow modules, workflows, integrations, and data models, including CSDM alignment. - Conduct and participate in design reviews, peer code reviews, and architecture reviews. - Advise Product Owners and Program Manager on technical feasibility, risk, and architectural impacts. - Define and enforce platform governance standards, including role-based access control (RBAC) and configuration management. - Support ServiceNow integrations using approved frameworks and Government-approved standards. - Participate in weekly, monthly, and ad-hoc technical meetings with USPTO stakeholders. - Support incident response, root cause analysis, and long-term remediation efforts. - Review and contribute to technical documentation, architecture diagrams, and ATO artifacts. Requirements - Bachelor's degree in Computer Science, Information Systems, Engineering, or related discipline or 8 years of equivalent experience in lieu of a degree. - Five (5) or more years of hands-on ServiceNow platform experience, including architecture and implementation. - A current ServiceNow Certified Application Developer (CAD) is required. - Demonstrated expertise in ServiceNow modules, frameworks, and governance models. - Experience designing scalable, secure, and upgrade-compatible ServiceNow solutions. - Strong communication skills with both technical and non-technical stakeholders. - U.S. Citizenship required. Preferred/Desired - ServiceNow Certified System Administrator (CSA) or higher-level ServiceNow certifications. - Experience supporting federal agencies or large enterprise environments. - Familiarity with ITIL-based service management practices. - Experience supporting ATO documentation and compliance activities. Salary Range $98,153.18—$120,789.28 USD Clearance/Background Investigation Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. Benefits Eligible employees will have access to a comprehensive benefits package which includes Medical, Dental, Vision, Voluntary Life Insurance, 401(k), Basic Life A&D, STD, LTD, PTO, Telehealth, paid holidays, FSA, HSA. Additional resources include an Employee Assistance Program (EAP) and Traveling Assistance. Legal Equal employment opportunity employer.

🏢 Summary: The offer is for an experienced System Administrator responsible for managing and operating a heterogeneous IT infrastructure, including Windows and Linux servers, network components, and enterprise systems. The role involves configuration, troubleshooting, and maintenance of server, client, and network environments, as well as supporting Exchange and Citrix systems. It requires strong technical expertise and the ability to work effectively in a dynamic environment. 🗂️ Requirements: Very good knowledge of Windows Server, Very good knowledge of Windows 10/11, Good knowledge of Linux operating systems, Very good knowledge of Microsoft AD, Very good knowledge of Microsoft Exchange, Very good knowledge of networking, Very good knowledge of antivirus solutions, Very good knowledge of Microsoft Office, Knowledge of standard IT hardware components, Experience with server and client configuration and troubleshooting, German language proficiency (very good), English language proficiency (good) 📃 Skills: Windows, WindowsServer, Linux, ActiveDirectory, Exchange, Networking, Cisco, F5, Genua, Citrix, HPE, Antivirus, Office, Hardware, TCPIP 🏢 Description: Einführung & Zusammenfassung Wir suchen einen erfahrenen Systemadministrator:in, die/der für die Betreuung einer heterogenen IT-Landschaft verantwortlich ist. Sie bringen starke technische Fähigkeiten in den Bereichen Microsoft Windows Server, Linux, sowie Netzwerkkomponenten mit. Zudem sind Sie in der Lage, sowohl Server- als auch Client-Systeme effizient zu konfigurieren und zu betreiben. Verantwortlichkeiten Betreuung und Betrieb von Servern mit Microsoft Windows Server und Linux. Konfiguration und Fehlerbehebung von Client-Systemen (Windows 10/11). Fehlerbehebung und Betrieb der Netzwerkkomponenten (Cisco, F5, Genua). Unterstützung der Exchange-Umgebung (2019) in Betrieb und Fehlerbehebung. Betreuung der Citrix-Umgebung. Installation, Konfiguration und Fehlersuche der Server-Hardware (HPE). Unterstützung im Telefon-Support der Anwender. Pflege der Dokumentation. Anforderungen Sehr gute Kenntnisse der Betriebssysteme Windows Server sowie Windows 10/11. Gute Kenntnisse in Linux-Betriebssystemen. Sehr gute Kenntnisse im Microsoft AD und Exchange Umfeld. Sehr gute Kenntnisse im Bereich Netzwerke. Sehr gute Kenntnisse von Virenschutzprodukten. Sehr gute Kenntnisse der Office Produkte. Starkes Wissen über Standard-IT-Komponenten (Rechner, Monitor, Peripherie etc.). Grundkenntnisse im Bereich Netzwerke und Serverbetriebssysteme. Professionelles, souveränes und serviceorientiertes Auftreten, auch in herausfordernden Kundensituationen. Sehr gute Deutsch- und gute Englischkenntnisse Nice to Have Bereitschaft zur Sicherheitsüberprüfung SÜ2. Weitere Details Die Position erfordert eine hohe technische Expertise und die Fähigkeit, in einem dynamischen Umfeld zu arbeiten. Es handelt sich um eine spannende Gelegenheit, in einem professionellen Team tätig zu sein. Wir freuen uns auf Ihre Bewerbung!