ServiceNow CSM Developer

Senior • Remote

22,500 - 25,200 USD

Warsaw, Poland

ServiceNow CSM Developer – Global Customer Care Project 🚀

Are you a ServiceNow expert who thrives in a multinational environment? Do you have a track record of successful CSM implementations? Join us in shaping the future of Global Customer Care for a world-renowned leader.

We are looking for a ServiceNow CSM Developer to take ownership of the support, enhancement, and technical evolution of advanced solutions within our global platform. This isn’t just about maintenance; it’s about aligning technical excellence with complex business processes.

🎯 The Mission:

Develop & Deploy: Own the technical design, development, unit testing, and production deployment of ServiceNow solutions.
Business Partnership: Collaborate directly with customers to clarify requirements and implement scoped applications.
Architecture Integrity: Ensure every solution is aligned with ServiceNow best practices and high-level architectural standards.
Full Lifecycle Support: Manage issue resolution from UAT to post Go-Live support, including data maintenance.

🛠 Your Tech Stack & Profile:

Experience: Minimum 5 years in ServiceNow implementations, including at least 2 full cycles in CSM projects for multinational companies.
CSM Mastery: Expert knowledge of the ServiceNow CSM module, administration, CMDB, and Workspace configuration.
Development Skills: Solid experience in Scoped Applications and Configurable Workspace development.
Integration Expert: Proven ability to handle complex ServiceNow integrations.
Process Knowledge: Good understanding of ITIL and experience working in Agile environments.
Education: Master’s Degree in IT or a related field (ServiceNow certifications are a major plus).

🤝 The Team: You will work in a proactive, result-oriented environment where attention to detail and strong interpersonal communication are the keys to success. You’ll be the bridge between technical possibilities and customer needs.

📍 Details:

Capacity: Full-time (100%)
Language: Fluent English (required)
Model: Remote

Ready to drive a global GCC project to success? Apply today!

Emerge Soft

Emerge Soft is a company operating in the technology industry, specifically focusing on developing secure mobile applications and software development kits (SDKs) for financial transactions. The company is committed to delivering robust, scalable, and secure solutions that enable resilient payment capabilities. Emerge Soft values collaboration, security, and compliance, ensuring that their products adhere to relevant standards and regulations such as OWASP MASVS, PCI, PSD2, EMV, and GDPR. The company emphasizes strong secure coding practices and the integration of advanced security measures in their products. Emerge Soft operates in an agile environment, promoting regular updates and continuous improvement in their development processes.

Check if your resume is ATS-ready before applying →Build an ATS-optimized resume