PM ServiceNow

🏢 Summary: Remote 12‑month contract for a ServiceNow Project Manager responsible for leading implementations, upgrades, new modules, integrations, and workflow automation initiatives. The role focuses on delivering ServiceNow module deployments, designing workflows, managing release plans, and coordinating UAT. The position requires close collaboration with developers and architects while ensuring platform governance and roadmap alignment. 🗂️ Requirements: Documented experience as Project Manager in ServiceNow projects, Practical experience working with ServiceNow architects and developers, Experience managing ServiceNow implementations and upgrades, Experience designing workflows and managing integrations, Ability to create release plans and coordinate UAT, English level B2+/C1 📃 Skills: ServiceNow, SNOW, Workflow, Integration, UAT, Governance, Release, Automation 🏢 Description: ServiceNow Project Manager Stawka: 120 - 145 PLN/h Start: ASAP Czas trwania: 12 miesięcy (z możliwością przedłużenia) Model pracy: 100% zdalnie O projekcie i roli: Prowadzenie projektów w obrębie platformy ServiceNow, w tym wdrożenia, aktualizacje, nowe moduły, integracje oraz automatyzacja procesów ( workflow automation ). Kluczowe rezultaty: wdrożenia modułów SNOW, projektowanie przepływów pracy (workflows), integracje, plany wydań (release plans) oraz planowanie testów akceptacyjnych (UAT). Kluczowe obowiązki: Zarządzanie wdrażaniem i rozwojem platformy ServiceNow. Koordynacja pracy zespołu deweloperów, architektów oraz właścicieli procesów ( process owners ). Dbanie o governance platformy oraz zgodność prowadzonych działań z roadmapą. Wymagania (Must-have): Udokumentowane doświadczenie na stanowisku Project Managera w projektach ServiceNow. Praktyczne doświadczenie we współpracy z architektami i deweloperami SNOW. Język angielski na poziomie B2+/C1 . Mile widziane (Nice to have): Wiedza z zakresu przepływów pracy ( enterprise workflow ) i integracji na poziomie korporacyjnym. Ta rola nie jest dla Ciebie, ale masz znajomego, który by się sprawdził? Poleć go i zgarnij nawet 5000 zł. Referral Program: Talent from your network

🏢 Summary: The ServiceNow System Administrator role is responsible for maintaining and optimizing the ServiceNow platform to ensure performance, reliability, and security within the IT service environment. The position focuses on platform administration, troubleshooting, upgrades, access management, and reporting. It also involves supporting users and maintaining system documentation. 🗂️ Requirements: Bachelor’s degree in Computer Science, IT, or related field, 3+ years of ServiceNow system administration experience, Experience maintaining and troubleshooting ServiceNow platform, Knowledge of ITIL best practices, Proficiency in JavaScript, Knowledge of HTML, Knowledge of CSS, Ability to manage user roles and permissions, Experience with platform upgrades and patching, Fluent English (written and spoken) 📃 Skills: ServiceNow, JavaScript, HTML, CSS, ITIL, ITSM, Reporting, Scripting 🏢 Description: Summary: The role of ServiceNow System Administrator focuses on effectively managing the ServiceNow platform to ensure high performance, reliability, and usability while supporting the IT service environment. Responsibilities: Maintain daily operations and health of the ServiceNow platform Monitor performance and troubleshoot technical issues Apply patches, upgrades, and changes in a structured and documented way Manage user roles, groups, and permissions Ensure data integrity and platform security Provide technical support and training to end-users Create and maintain platform documentation Generate reports and dashboards as needed Key Requirements: Bachelor’s degree in Computer Science, IT, or related field 3+ years of experience in ServiceNow system administration Familiarity with ITIL best practices Good command of JavaScript and basic web technologies (HTML/CSS) Fluent in English, both written and spoken ServiceNow Certified System Administrator certification is a plus Strong communication skills and a proactive, self-driven attitude Nice to Have: Exposure to automation or AI-related platform features Basic development capabilities or scripting experience

🏢 Summary: Role focused on administration, configuration, and development of the ServiceNow platform within a complex organizational environment. The position combines system integration, ITSM module development, and analytical work translating business requirements into technical solutions. Strong emphasis on system integration, documentation quality, and BCMS-related support initiatives. 🗂️ Requirements: Strong experience in ServiceNow administration and configuration, Very good knowledge of ServiceNow modules, especially ITSM, Experience in requirements analysis and project work, Strong knowledge of Service Management processes, Experience in creating technical documentation and SOPs, Knowledge of integration technologies: REST, Web Services, LDAP, SSO, Understanding of complex IT environments and system integrations, Knowledge of IT security standards, ServiceNow Certified Application Developer or equivalent, ServiceNow Certified System Administrator or equivalent 📃 Skills: ServiceNow, ITSM, REST, SOAP, LDAP, SSO, BCMS, ITIL, JavaScript, WebServices 🏢 Description: Opis projektu: Dołączysz do zespołu odpowiedzialnego za rozwój i utrzymanie platformy ServiceNow w złożonym środowisku organizacyjnym. Projekt obejmuje zarówno administrację i konfigurację systemu, jak i wsparcie inicjatyw związanych z zarządzaniem usługami oraz ciągłością działania (BCMS). Praca ma charakter analityczno-projektowy, z dużym naciskiem na jakość, standaryzację oraz integrację systemów. Zadania: Administracja i utrzymanie platformy ServiceNow. Konfiguracja i rozwój modułów (w szczególności ITSM i pokrewne). Zbieranie wymagań biznesowych oraz ich analiza i przekładanie na rozwiązania systemowe. Projektowanie i wdrażanie rozwiązań opartych o ServiceNow. Tworzenie i utrzymywanie dokumentacji technicznej oraz SOP-ów. Integracja ServiceNow z innymi systemami (np. przez REST, Web Services, LDAP, SSO). Analiza dokumentacji BCMS oraz kontrola jej spójności i zgodności. Identyfikacja luk i proponowanie usprawnień. Konsolidacja danych oraz zapewnienie jakości i standaryzacji dokumentacji. Wsparcie operacyjne i administracyjne inicjatyw BCMS. Współpraca z zespołami technicznymi i biznesowymi. Wymagania: Bardzo dobre doświadczenie w administracji i konfiguracji ServiceNow. Bardzo dobra znajomość modułów ServiceNow (szczególnie ITSM). Doświadczenie w analizie wymagań i pracy projektowej. Bardzo dobra znajomość Service Management. Doświadczenie w tworzeniu dokumentacji technicznej i SOP-ów. Znajomość technologii integracyjnych (REST, Web Services, LDAP, SSO). Bardzo dobre rozumienie złożonych środowisk IT i integracji systemów. Znajomość standardów bezpieczeństwa IT. Bardzo dobre umiejętności komunikacyjne i organizacyjne. Umiejętność analitycznego myślenia i rozwiązywania problemów. Samodzielność, dokładność i odpowiedzialność. Umiejętność pracy pod presją i przy minimalnym nadzorze. ServiceNow Certified Application Developer lub certyfikat równoważny. ServiceNow Certified System Administrator lub certyfikat równoważny. Mile widziane: Doświadczenie w projektowaniu rozwiązań na platformie ServiceNow. Doświadczenie z wersją on-premise ServiceNow. Doświadczenie w obszarze BCMS. Certyfikaty ServiceNow lub ITIL. Doświadczenie w roli liderskiej / koordynacyjnej (dla poziomu Advanced).

🏢 Summary: Long-term hybrid role focused on administering, stabilizing, and continuously improving the ServiceNow platform in a secure, enterprise environment. The position involves configuration, integrations, incident support, and ensuring platform quality and compliance. Ideal for experienced ServiceNow professionals with strong governance and security awareness. 🗂️ Requirements: 5+ years of professional IT experience, 2+ years experience as ServiceNow Administrator, Hands-on ServiceNow administration and configuration, Knowledge of ServiceNow product portfolio and ITSM processes, Experience with requirements analysis and project support, Experience with system integrations, Understanding of complex IT systems interoperability, Knowledge of IT security standards, Experience creating technical documentation and SOPs, ServiceNow CSA certification, ServiceNow CAD certification or equivalent, English level B2 minimum, EU citizenship, Residence in Poland 📃 Skills: ServiceNow, ITSM, REST, SOAP, SSO, LDAP, WebServices, CSA, CAD, ITIL, BCMS 🏢 Description: Join a long-term international and public project where you will be responsible for the administration, stability, and continuous improvement of the ServiceNow platform in a secure, enterprise environment. This role is ideal for someone who combines strong technical expertise with a structured, quality-focused approach to platform management. Project information: Type of project: IT services Office location: Warszawa, plac Europejski Work model: Hybrid - 60% onsite Budget: 140-180 PLN net/h - b2b (depending on seniority level) Project language: English Project length: Long-term Only candidates with citizenship in the European Union and based in Poland Start date: ASAP (depending on candidate's availability) Your responsibilities Administer and maintain the ServiceNow platform, ensuring stability, performance, and security Configure and optimize ServiceNow modules (including ITSM and others) Analyse requirements and support implementation of new functionalities Ensure proper integration with external systems (REST, Web Services, SSO, LDAP) Maintain platform consistency, alignment, and configuration quality standards Support incident resolution, troubleshooting, and system improvements Create and maintain technical documentation, SOPs, and knowledge base articles Contribute to gap analysis and continuous improvement initiatives Support BCMS-related activities, including documentation and process alignment Collaborate with technical teams and stakeholders across the organization We pay attention to candidates who have 5+ years of professional IT experience, including 2+ years in a ServiceNow Administrator role Hands-on experience in ServiceNow administration and configuration Strong knowledge of ServiceNow product portfolio and Service Management processes Experience with requirements analysis and project support Knowledge of integration technologies (REST, SOAP, SSO, LDAP, Web Services) Understanding of complex IT systems and their interoperability Familiarity with IT security standards Experience in creating technical documentation and SOPs Strong analytical skills, attention to detail, and problem-solving mindset Good communication skills and English at min. B2 level Certifications (required) ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) or equivalent Nice to have Experience with ServiceNow on-premise environments Experience in solution design or architecture support Exposure to process standardization and governance initiatives We offer Hybrid work model (Warsaw – approx. 60% onsite) Long-term cooperation Opportunity to work in a secure, enterprise-scale environment Collaboration with international teams and stakeholders Real impact on platform stability, governance, and improvement Private medicale care, MultiSport Card, life insurance Additional information Security clearance required (EU CONFIDENTIAL – initiated within first 45 days)

🏢 Summary: Senior ServiceNow Developer role focused on designing, developing and enhancing ITSM solutions on the ServiceNow platform in a fully remote international environment. The position involves working with Domain Separation, Scripted APIs and Workspaces, collaborating with global stakeholders, and supporting production and staging environments. The contract is initially for 6 months with possible extension on a B2B basis. 🗂️ Requirements: Senior-level experience as a ServiceNow Developer, Strong experience with ServiceNow ITSM development, Hands-on experience with Domain Separation, Hands-on experience with Scripted APIs, Hands-on experience with Workspaces, English proficiency at C1 level, Experience working in international environments 📃 Skills: ServiceNow, ITSM, APIs, Workspaces, DomainSeparation, JavaScript 🏢 Description: For our client, a global IT services company specialising in managing and modernising business‑critical systems and platforms for enterprise customers (including cloud, mainframe and hybrid environments) we are looking for a Senior ServiceNow Developer. You will be responsible for designing, developing and maintaining ITSM solutions on the ServiceNow platform, including work with Domain Separation, Scripted APIs and Workspaces , as well as ongoing enhancement of ITSM capabilities and close collaboration with international stakeholders and teams in English. Key responsibilities Design and implement ITSM solutions on the ServiceNow platform that meet business and operational needs. Build and maintain custom configurations, including work with domain separation, scripted APIs and workspaces. Improve existing ServiceNow ITSM modules by adding new features and optimising what is already in place. Collaborate closely with product owners, architects and other engineers, including stakeholders and teams based in the USA and the UK , to refine requirements and propose technical approaches. Support the team in troubleshooting issues in production and staging environments, helping to identify root causes and propose fixes. Ideal candidate profile Senior / Expert‑level experience as a ServiceNow Developer. Strong ServiceNow development experience within ITSM. Hands‑on experience with Domain Separation, Scripted APIs and Workspaces in ServiceNow. Excellent command of English (C1 level) , as the work and day‑to‑day collaboration are conducted fully in English. Being comfortable working in international environments and collaborating with stakeholders and team members from different countries and cultures. Conditions Work model: fully remote Start: ASAP Project duration: initially 6 months, with the possibility of extension Employment type: B2B contract via KUBO Salary: 170–200 PLN/h (net, B2B) Benefits: life insurance, private healthcare, Multisport card, and development support (co‑funding of cloud certification exams). Recruitment steps Initial call with a KUBO recruiter Narek Interview(s) with the client Decision, feedback and support through offer and onboarding

🏢 Summary: Project Manager role responsible for leading end-to-end delivery of technology and workplace initiatives across multiple sites, ensuring successful deployment and transition to operations. The position focuses on managing full project lifecycles, coordinating cross-functional teams, and overseeing governance, budgets, and vendor engagement in a fast-paced environment. 🗂️ Requirements: Minimum 4+ years Project Management experience, Proven experience delivering technology or workplace projects, Experience managing full project lifecycle, Experience leading cross-functional teams, Strong stakeholder management skills, Experience with risk and issue management, Experience developing and managing project plans and schedules, Experience managing budgets, procurement and vendors, Ability to manage multiple concurrent workstreams, PMP or PRINCE2 certification (or equivalent) 📃 Skills: ProjectManagement, StakeholderManagement, RiskManagement, Budgeting, Procurement, Governance, Scheduling, Reporting, Infrastructure, Deployment, PMP, PRINCE2 🏢 Description: Overview We are seeking a Project Manager to lead the delivery of technology and workplace initiatives supporting the organisation’s programme. The successful candidate will be responsible for managing multiple site deployments, coordinating stakeholders, overseeing project delivery and ensuring successful transition into operational support. This is a hands-on project management role requiring strong delivery capability, stakeholder engagement skills and the ability to manage multiple workstreams simultaneously within a fast-paced environment. Key Responsibilities Lead the implementation of the strategy projects across multiple locations. Manage the full project lifecycle from planning and design through deployment, go-live and operational handover. Coordinate activities across business stakeholders, IT teams, facilities, vendors and third-party suppliers. Develop and maintain project plans, schedules, risks, issues and dependencies. Ensure effective stakeholder engagement and communication throughout the project lifecycle. Lead project governance activities, reporting progress, risks and key decisions to senior stakeholders. Manage project budgets, forecasts, procurement activities and supplier engagement. Coordinate site readiness, technology deployments, logistics and transition activities. Support post-go-live issue management and service stabilisation activities. Lead and coordinate project resources to ensure successful delivery and adherence to timelines. Essential Experience & Skills 4 years’ + Project Manager with proven delivery experience. Strong stakeholder management and communication skills. Experience leading cross-functional project teams. Demonstrated risk and issue management capability. Experience developing and managing project schedules and plans. Strong organisational, reporting and governance skills. Ability to manage multiple concurrent priorities and workstreams. Desirable Experience Experience delivering strategy for workplace transformation projects. Technology deployment, infrastructure or office relocation experience. Experience managing vendors, procurement and project budgets. PMP, PRINCE2 or equivalent project management certification. This role is based in Dublin, with 2 days a week onsite in their Dublin city center based office.

🏢 Summary: Offer for an experienced ServiceNow Developer to develop and modernize the ServiceNow platform in the ITSM area, including enterprise integrations and migration to Flow Designer architecture. The role involves backend development, process automation, and integration with external systems such as SAP. The project is delivered for a large construction and real estate client operating in the Swiss and German markets. 🗂️ Requirements: Minimum 5 years of experience as ServiceNow Developer, Strong experience in ServiceNow platform development and configuration, Very good knowledge of JavaScript, Hands-on experience with Glide API, Script Includes, Business Rules, Expertise in Flow Designer, flows and subflows creation, Experience with ITSM modules: Incident, Request, Change, Service Catalog, Experience with REST and SOAP integrations, Experience with MID Server and IntegrationHub, Experience with SAP integrations, ServiceNow CAD and CIS ITSM certification, Residence in Poland, Fluent Polish language 📃 Skills: ServiceNow, ITSM, CSM, JavaScript, GlideAPI, ScriptIncludes, BusinessRules, FlowDesigner, REST, SOAP, MIDServer, IntegrationHub, SAP, Incident, Request, Change, ServiceCatalog, CAD, CIS-ITSM 🏢 Description: Dołącz do projektu realizowanego dla jednej z czołowych firm z branży budowlanej i nieruchomości działającej na rynku szwajcarskim i niemieckim. Organizacja odpowiada za rozwój nowoczesnej infrastruktury, budowę obiektów mieszkaniowych i komercyjnych oraz realizację zaawansowanych projektów infrastrukturalnych, w tym tunelowych. Poszukujemy ServiceNow Developera, który wesprze rozwój i modernizację platformy ServiceNow, ze szczególnym uwzględnieniem obszaru ITSM oraz integracji enterprise. Twoje zadanie Rozwój i konfiguracja rozwiązań na platformie ServiceNow w obszarze ITSM oraz dalsze wsparcie dla modułów CSM Tworzenie i utrzymywanie komponentów backendowych z wykorzystaniem JavaScript, Glide API, Script Includes oraz Business Rules Migracja istniejących procesów z Workflow Editor do nowoczesnej architektury opartej o Flow Designer Projektowanie skalowalnych flowów i subflowów zgodnie z najlepszymi praktykami oraz standardami nazewnictwa Rozwijanie i utrzymywanie integracji z systemami zewnętrznymi, w tym SAP oraz IntegrationHub Współpraca z administratorami, Product Ownerami i zespołami biznesowymi przy projektowaniu i wdrażaniu rozwiązań z wykorzystaniem biegłej znajomości języka angielskiego Wymaganie Minimum 5 lat doświadczenia w roli ServiceNow Developera w obszarze rozwoju i konfiguracji platformy Bardzo dobra znajomość JavaScript oraz technologii ServiceNow, w tym Glide APIs, Script Includes i Business Rules Ekspertyza z zakresu Flow Designer, tworzenia flowów, subflowów oraz automatyzacji procesów Biegłość w pracy z modułami ITSM, w szczególności Incident, Request, Change oraz Service Catalog Praca z integracjami REST/SOAP, MID Server oraz IntegrationHub w środowisku enterprise Posiadanie certyfikatu ServiceNow CAD oraz CIS ITSM lub innej pokrewnej certyfikacji ServiceNow Wymagane przebywanie na terenie Polski oraz płynna znajomość języka polskiego

🏢 Summary: Long-term hybrid B2B role focused on development, customization, and maintenance of a complex ServiceNow platform in a secure, enterprise-scale environment. The position involves designing custom solutions, managing integrations, and ensuring platform performance, security, and compliance. Work is conducted in English within an international team, with partial onsite presence in Warsaw. 🗂️ Requirements: EU citizenship, Residence in Poland, 5+ years of IT experience, 3+ years of ServiceNow experience, Hands-on ServiceNow development and configuration experience, Strong knowledge of ServiceNow platform and ecosystem, Experience with ServiceNow integrations, Knowledge of IT service management processes, Understanding of IT security standards, ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD) or equivalent, English B2 level minimum 📃 Skills: ServiceNow, REST, SOAP, SSO, LDAP, WebServices, DevOps, ITSM, MariaDB 🏢 Description: Join a long-term international project where you will contribute to the development and maintenance of a complex ServiceNow platform in a secure and highly regulated environment. This role offers stability, technical growth, and the opportunity to work on enterprise-scale solutions. Project information: Type of project: IT services Office location: Warszawa, plac Europejski Work model: Hybrid - 20% onsite Budget:140-180 PLN net/h - b2b (depending on seniority level) Project language: English Project length: Long-term Only candidates with citizenship in the European Union and based in Poland Start date: ASAP (depending on candidate's availability) Your responsibilities Develop and implement ServiceNow configurations and customizations Analyse business needs and advise on new platform functionalities Design and develop custom solutions within ServiceNow Perform testing, validation, and code reviews to ensure quality and stability Collaborate with architects and administrators on development projects Maintain and manage ServiceNow instance, ensuring performance and security Support integrations with external systems (REST, Web Services, SSO, LDAP) Troubleshoot incidents and implement bug fixes and improvements Create and maintain technical documentation, SOPs, and knowledge base articles Contribute to continuous improvement, risk management, and platform optimization We pay attention to candidates who have 5+ years of professional experience in IT, including 3+ years in a similar ServiceNow role Hands-on experience in ServiceNow development, configuration, and maintenance Strong understanding of ServiceNow platform and its product ecosystem Experience in custom solution development and DevOps environments Knowledge of Service Management processes Experience with integrations (REST, SOAP, SSO, LDAP, Web Services) Understanding of IT security standards and complex system environments Ability to analyse requirements and support technical solution design Strong analytical thinking, attention to detail, and problem-solving skills Good communication skills and English at min. B2 level Certifications (required) ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) or equivalent Nice to have Experience with ServiceNow on-premise environments Knowledge of MariaDB, performance tuning, and backend maintenance Experience in solution design and architecture support We offer Hybrid work model (Warsaw – approx. 20% onsite) Long-term project ensuring stability Opportunity to work in a secure, enterprise-level environment Collaboration with experienced international teams Real impact on platform development, maintenance, and optimization Additional information Security clearance required (EU CONFIDENTIAL – process initiated within first 45 days)

🏢 Summary: Project Manager role leading cross-functional teams to deliver complex initiatives such as New Product Introductions, technology deployments, and large productivity programs. The position focuses on integrated planning, stakeholder management, resource forecasting, and execution using structured PM methodologies to ensure on-time and in-scope delivery. 🗂️ Requirements: Proven project management experience in cross-functional technical teams, Experience with New Product Introduction projects, Ability to create and manage integrated project plans and schedules, Experience forecasting and managing project resources, Ability to manage technical deployments and productivity initiatives, Experience using project management and/or Six Sigma methodologies, Ability to provide project metrics and reports to governance forums, Experience working with digital systems, Bachelor’s degree in Engineering, Chemical Engineering, or Chemistry 📃 Skills: ProjectManagement, SixSigma, NPI, TechnologyDeployment, ResourceForecasting, StakeholderManagement, Scheduling, Metrics, Governance, DigitalSystems, Engineering, ChemicalEngineering, Chemistry 🏢 Description: We are seeking an experienced Project Manager to lead cross‑functional teams in delivering complex initiatives including New Product Introductions, technology deployments, and productivity programs. Working closely with a technical lead, you will drive integrated plans, manage stakeholders, and ensure projects are delivered on time, within scope, and with a strong focus on continuous improvement. Key Responsibilities: The Project Manager has accountability for leading a cross-functional team in conjunction with the technical lead to support projects such as New Product Introduction, Product Technical Transfers, Large Productivity Initiatives, or deployment of new technology. Leading a cross-functional team, creating and implementing an integrated plan. Building a team, creating strong morale, fostering open dialogue. Partnering with the technical lead to ensure all goals and timelines are met. Facilitate decision making within the team under tight deadlines. Effectively communicating and managing internal and external stakeholders. Proactively managing issues, proposing and implementing plans to resolve issues. Forecasting resource needs across the integrated plan. Provide metrics/AARs to appropriate Governance Forums. Identify, propose, and support solutions for improvements within Business Processes and technical changes as appropriate. Utilize PM and/or six sigma methodologies as needed. Desired requirements: Applied knowledge/experience of project management for a cross-functional team is preferable. New product introduction experience is preferable. Excellent self-management/organizational skills; manage workload, set team priorities and adjust. Ability to interact with multiple functions and combine work streams into an integrated schedule. Demonstrated ability to influence peers and business partners. Demonstrated strong communication skills. Demonstrated ability to manage a dynamic environment. Demonstrated ability to identify and prioritize issues, develop and implement solutions. High learning agility and flexibility & ability to deal with ambiguity and uncertainty. Demonstrated ability to establish key relationships with internal and external contacts. Experience in the use of a broad spectrum of digital systems. Qualifications: A scientific/Engineering third level qualification is highly preferable (Chemical Engineering or Chemistry)

🏢 Summary: Role focused on operational ownership and continuous development of the ServiceNow platform with strong emphasis on HR Service Delivery (HRSD). The position combines hands-on development, integrations, and platform governance with stakeholder coordination and ITSM process alignment. It ensures platform stability, scalability, and continuous improvement in line with business and ITIL standards. 🗂️ Requirements: Professional experience in ServiceNow development or technical consulting, Strong hands-on experience with ServiceNow HRSD, Experience with ITSM processes (Incident, Change, Problem, Request, Major Incident), Experience in ServiceNow development and configuration, Experience with REST and SOAP integrations, Knowledge of Agile methodologies and DevOps practices, Ability to translate business requirements into user stories, Experience with release management, testing, and deployment, Fluent English 📃 Skills: ServiceNow, HRSD, ITSM, ITOM, CMDB, CSM, REST, SOAP, JavaScript, DevOps, Agile, ITIL, IntegrationHub, PerformanceAnalytics, ServicePortal 🏢 Description: For our growing digatus team in Wrocław, we are looking for a ServiceNow Developer / Technical Consultant with strong HR Service Delivery (HRSD) experience who takes ownership of ServiceNow platform operations, service quality and continuous improvement. In this role, you act as the interface between business stakeholders, technical teams, service delivery, and clients. You ensure that the ServiceNow platform supports operational needs, remains stable and scalable, and continuously evolves in line with business priorities. Your Tasks As a ServiceNow Developer / Technical Consultant , you will be responsible for the operational ownership and continuous development of the ServiceNow platform and related services. Your responsibilities include: Taking operational ownership of the ServiceNow platform, including service quality, stability, and continuous improvement Support of DevOps approach (e.g. incidents, test case creation, peer testing, continuous improvements) Development & configuration (e.g. workflows, business rules & scripts, portals & workspaces, custom apps) Integrations expertise using REST/SOAP APIs with HR enterprise systems (e.g. monitoring and enhancements) Translating business and service requirements into clear user stories, acceptance criteria, and delivery priorities Acting as the central interface between stakeholders, ServiceNow developers, consultants, architects, service delivery managers, and business users Supporting the design, implementation, and optimization of ServiceNow modules such as HRSD, ITSM, ITOM, CMDB, CSM, and Service Portal Ensuring that ServiceNow processes support operational excellence, ITIL best practices, and client-specific service requirements Monitoring platform performance, usage, incidents, change requests, and service KPIs Coordinating platform releases, upgrades, cloning activities, testing, and deployment planning Supporting incident, problem, change, request, and major incident processes from a platform ownership perspective Ensuring proper documentation of processes, configurations, decisions, user stories, and operational handovers Driving platform governance, standardization, maintainability, and upgrade readiness Identifying risks, dependencies, improvement opportunities, and automation potential Supporting stakeholder communication, service reviews, workshops, and decision-making processes Working closely with delivery teams to ensure high-quality, timely, and business-oriented outcomes Your Profile You combine ServiceNow knowledge with strong ownership, communication skills, and a structured delivery mindset. You should have: Professional experience as a Product Owner, ServiceNow Developer, ServiceNow Consultant, Business Analyst, or similar role Seasoned hands-on ServiceNow developer / technical consultant with strong HR Service Delivery (HRSD) experience of the ServiceNow platform Good knowledge of ITSM processes , especially Incident, Change, Problem, Request, and Major Incident Management Experience in backlog management, prioritization, stakeholder management, and requirement clarification Ability to translate business needs into actionable requirements and user stories Understanding of Agile delivery methods, release planning, testing, and continuous improvement Strong analytical, organizational, and communication skills A proactive, solution-oriented mindset with strong ownership mentality Ability to work independently and coordinate across multiple teams and stakeholders Good command of English , both written and spoken Nice to Have Experience with ServiceNow modules such as ITOM, CMDB, HRSD, CSM, Service Portal, Performance Analytics, or IntegrationHub ServiceNow certifications, e.g. Certified System Administrator, CIS HRSD, CIS ITSM, CIS ITOM or Product Owner-related certifications ITIL Foundation certification Experience in managed service environments, IT operations, or enterprise service management Good command of German or other foreign languages Experience working with international clients and distributed delivery teams What We Offer A growing international team within digatus polska Opportunity to take ownership of ServiceNow operational excellence and platform development Exciting client environments and international ServiceNow delivery projects Collaboration with experts from consulting, development, operations, and managed services Professional development and certification opportunities Flexible working models and an attractive workplace in Wrocław A hands-on, team-oriented culture with short decision-making paths Join digatus polska in Wrocław and help us drive operational excellence on the ServiceNow platform.