Senior ServiceNow Platform Engineer – ITSM & SPM

🏢 Summary: Long-term hybrid role focused on administering, stabilizing, and continuously improving the ServiceNow platform in a secure, enterprise environment. The position involves configuration, integrations, incident support, and ensuring platform quality and compliance. Ideal for experienced ServiceNow professionals with strong governance and security awareness. 🗂️ Requirements: 5+ years of professional IT experience, 2+ years experience as ServiceNow Administrator, Hands-on ServiceNow administration and configuration, Knowledge of ServiceNow product portfolio and ITSM processes, Experience with requirements analysis and project support, Experience with system integrations, Understanding of complex IT systems interoperability, Knowledge of IT security standards, Experience creating technical documentation and SOPs, ServiceNow CSA certification, ServiceNow CAD certification or equivalent, English level B2 minimum, EU citizenship, Residence in Poland 📃 Skills: ServiceNow, ITSM, REST, SOAP, SSO, LDAP, WebServices, CSA, CAD, ITIL, BCMS 🏢 Description: Join a long-term international and public project where you will be responsible for the administration, stability, and continuous improvement of the ServiceNow platform in a secure, enterprise environment. This role is ideal for someone who combines strong technical expertise with a structured, quality-focused approach to platform management. Project information: Type of project: IT services Office location: Warszawa, plac Europejski Work model: Hybrid - 60% onsite Budget: 140-180 PLN net/h - b2b (depending on seniority level) Project language: English Project length: Long-term Only candidates with citizenship in the European Union and based in Poland Start date: ASAP (depending on candidate's availability) Your responsibilities Administer and maintain the ServiceNow platform, ensuring stability, performance, and security Configure and optimize ServiceNow modules (including ITSM and others) Analyse requirements and support implementation of new functionalities Ensure proper integration with external systems (REST, Web Services, SSO, LDAP) Maintain platform consistency, alignment, and configuration quality standards Support incident resolution, troubleshooting, and system improvements Create and maintain technical documentation, SOPs, and knowledge base articles Contribute to gap analysis and continuous improvement initiatives Support BCMS-related activities, including documentation and process alignment Collaborate with technical teams and stakeholders across the organization We pay attention to candidates who have 5+ years of professional IT experience, including 2+ years in a ServiceNow Administrator role Hands-on experience in ServiceNow administration and configuration Strong knowledge of ServiceNow product portfolio and Service Management processes Experience with requirements analysis and project support Knowledge of integration technologies (REST, SOAP, SSO, LDAP, Web Services) Understanding of complex IT systems and their interoperability Familiarity with IT security standards Experience in creating technical documentation and SOPs Strong analytical skills, attention to detail, and problem-solving mindset Good communication skills and English at min. B2 level Certifications (required) ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) or equivalent Nice to have Experience with ServiceNow on-premise environments Experience in solution design or architecture support Exposure to process standardization and governance initiatives We offer Hybrid work model (Warsaw – approx. 60% onsite) Long-term cooperation Opportunity to work in a secure, enterprise-scale environment Collaboration with international teams and stakeholders Real impact on platform stability, governance, and improvement Private medicale care, MultiSport Card, life insurance Additional information Security clearance required (EU CONFIDENTIAL – initiated within first 45 days)

🏢 Summary: Long-term hybrid B2B role focused on development, customization, and maintenance of a complex ServiceNow platform in a secure, enterprise-scale environment. The position involves designing custom solutions, managing integrations, and ensuring platform performance, security, and compliance. Work is conducted in English within an international team, with partial onsite presence in Warsaw. 🗂️ Requirements: EU citizenship, Residence in Poland, 5+ years of IT experience, 3+ years of ServiceNow experience, Hands-on ServiceNow development and configuration experience, Strong knowledge of ServiceNow platform and ecosystem, Experience with ServiceNow integrations, Knowledge of IT service management processes, Understanding of IT security standards, ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD) or equivalent, English B2 level minimum 📃 Skills: ServiceNow, REST, SOAP, SSO, LDAP, WebServices, DevOps, ITSM, MariaDB 🏢 Description: Join a long-term international project where you will contribute to the development and maintenance of a complex ServiceNow platform in a secure and highly regulated environment. This role offers stability, technical growth, and the opportunity to work on enterprise-scale solutions. Project information: Type of project: IT services Office location: Warszawa, plac Europejski Work model: Hybrid - 20% onsite Budget:140-180 PLN net/h - b2b (depending on seniority level) Project language: English Project length: Long-term Only candidates with citizenship in the European Union and based in Poland Start date: ASAP (depending on candidate's availability) Your responsibilities Develop and implement ServiceNow configurations and customizations Analyse business needs and advise on new platform functionalities Design and develop custom solutions within ServiceNow Perform testing, validation, and code reviews to ensure quality and stability Collaborate with architects and administrators on development projects Maintain and manage ServiceNow instance, ensuring performance and security Support integrations with external systems (REST, Web Services, SSO, LDAP) Troubleshoot incidents and implement bug fixes and improvements Create and maintain technical documentation, SOPs, and knowledge base articles Contribute to continuous improvement, risk management, and platform optimization We pay attention to candidates who have 5+ years of professional experience in IT, including 3+ years in a similar ServiceNow role Hands-on experience in ServiceNow development, configuration, and maintenance Strong understanding of ServiceNow platform and its product ecosystem Experience in custom solution development and DevOps environments Knowledge of Service Management processes Experience with integrations (REST, SOAP, SSO, LDAP, Web Services) Understanding of IT security standards and complex system environments Ability to analyse requirements and support technical solution design Strong analytical thinking, attention to detail, and problem-solving skills Good communication skills and English at min. B2 level Certifications (required) ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) or equivalent Nice to have Experience with ServiceNow on-premise environments Knowledge of MariaDB, performance tuning, and backend maintenance Experience in solution design and architecture support We offer Hybrid work model (Warsaw – approx. 20% onsite) Long-term project ensuring stability Opportunity to work in a secure, enterprise-level environment Collaboration with experienced international teams Real impact on platform development, maintenance, and optimization Additional information Security clearance required (EU CONFIDENTIAL – process initiated within first 45 days)

🏢 Summary: The role involves leading end-to-end ServiceNow projects, including implementations, upgrades, integrations, and workflow automation initiatives. The position focuses on coordinating cross-functional teams and ensuring delivery aligned with scope, governance, and platform roadmap. The project manager oversees release planning, testing, and deployment activities within the ServiceNow environment. 🗂️ Requirements: Proven experience as ServiceNow Project Manager, Experience with ServiceNow implementations and upgrades, Experience coordinating ServiceNow developers and architects, Strong project management skills, Stakeholder management experience, Experience with system integrations, Experience with workflow automation 📃 Skills: ServiceNow, ITSM, Integrations, Workflows, Automation, UAT, Governance, ProjectManagement, ReleaseManagement 🏢 Description: We are looking for an experienced ServiceNow Project Manager to lead projects related to the ServiceNow platform, including implementations, upgrades, integrations, and workflow automation. The role involves managing the full project lifecycle and coordinating cross-functional teams to ensure alignment with platform governance and roadmap. Key Responsibilities Lead ServiceNow implementations and platform enhancements Coordinate teams including developers, architects, and process owners Ensure project delivery aligned with scope, timeline, and quality standards Maintain alignment with platform governance and roadmap Support release planning, testing, and deployment activities Must-have Skills Proven experience as a ServiceNow Project Manager Experience working with ServiceNow architects and developers Strong project management and stakeholder management skills Nice to Have Knowledge of enterprise workflows and system integrations Experience in business process automation Typical Deliverables ServiceNow module rollouts Workflow design and implementation System integrations Release planning UAT planning and coordination

🏢 Summary: Long-term remote B2B contract for a senior ServiceNow Developer specializing in SAM Pro and ITOM within a large enterprise environment in the logistics and aviation sector. The role focuses on designing, developing, and integrating scalable ServiceNow solutions, particularly across SAM and ITOM modules. The position involves complex enterprise integrations and technical leadership throughout the implementation lifecycle. 🗂️ Requirements: 5+ years of IT experience in enterprise environments, Proven experience with ServiceNow SAM Pro, Proven experience with ServiceNow ITOM, Experience with ServiceNow architecture and integrations, Experience translating functional requirements into technical specifications, Experience integrating ServiceNow with enterprise systems, Experience with ITOM Discovery and Agent Client Collector, Very good English skills 📃 Skills: ServiceNow, SAM, SAMPro, ITOM, ITOMDiscovery, AgentClientCollector, Oracle, EntraID, Dynamics, PowerPlatform, SAP, ABAP, SuccessFactors, IBM, RedHat, GitHub, Jira, Confluence, Miro, DocuSign, Slack, MFT, Integration, Architecture 🏢 Description: In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting-edge technologies that shape the world of the future. We are seeking an experienced ServiceNow Developer (SAM & ITOM) to play a key role in designing, developing, and implementing ServiceNow solutions for an international client in the logistics and aviation industry. This position requires strong expertise in ServiceNow SAM Pro and ITOM modules, as well as senior-level technical experience in enterprise environments. Project information: Industry: Logistics and aviation Type of project: Outsourcing Office location: Poland Work mode: Remote Budget: 170–200 PLN net/h – b2b Project length: Long-term Only candidates with citizenship in the European Union and residence in Poland Start date: ASAP (depending on candidate’s availability) Project scope: Design, develop, and maintain ServiceNow solutions with a focus on SAM and ITOM modules in enterprise environments Translate functional requirements into technical specifications and scalable solutions Ensure integration with key enterprise systems and platforms Collaborate with cross-functional teams, including infrastructure and application teams Act as a technical point of contact, providing guidance throughout the project lifecycle Support stakeholders in technical decision-making and solution design Work closely with delivery teams to ensure successful implementation Apply ServiceNow best practices and standards across all developments Key implementation areas (SAM & ITOM): Integration with Oracle and SSO providers (Microsoft Entra ID) to support data collection and software usage visibility Integration with enterprise platforms such as Microsoft Dynamics, Power Platform, SAP (ABAP & SuccessFactors), IBM / Red Hat, and GitHub Implementation and optimization of ITOM Discovery using Agent Client Collector Enhancement of existing integrations (Miro, Jira, Confluence, DocuSign, Slack), including transition from MFT to direct ServiceNow integrations Competence demands: At least 5+ years of IT experience in enterprise environments Proven development experience in ServiceNow SAM Pro and ITOM Strong understanding of ServiceNow architecture, integrations, and development practices Ability to translate functional requirements into technical specifications Experience working in complex enterprise environments Excellent communication skills with both business stakeholders and technical teams Very good English skills We offer: Remote working model Full-time job agreement based on b2b Private medical care with dental care (covering 70% of costs) Multisport card (also for an accompanying person) Life insurance

🏢 Summary: Rola obejmuje rozwój i konfigurację platformy ServiceNow w obszarach ITSM oraz CSM w ramach międzynarodowego projektu modernizacyjnego. Zadania koncentrują się na migracji workflowów do Flow Designer, budowie zaawansowanych integracji (w tym z SAP) oraz tworzeniu skalowalnej architektury przepływów. Stanowisko wymaga silnych kompetencji w zakresie JavaScript i backendu ServiceNow oraz doświadczenia w integracjach enterprise. 🗂️ Requirements: Minimum 5 lat doświadczenia z ServiceNow lub rozwojem aplikacji enterprise, Bardzo dobra znajomość JavaScript, Znajomość Glide API i backendowych komponentów ServiceNow, Doświadczenie w integracjach REST i SOAP, Doświadczenie w integracjach z SAP oraz transformacji payloadów, Praktyczna wiedza z zakresu Flow Designer i ITSM, Certyfikaty CAD oraz CIS ITSM (lub pokrewne), Bardzo dobra znajomość języka angielskiego (min. B2), Płynna znajomość języka polskiego, Przebywanie na terenie Polski 📃 Skills: ServiceNow, ITSM, CSM, JavaScript, GlideAPI, REST, SOAP, SAP, FlowDesigner, ScriptIncludes, BusinessRules 🏢 Description: Dołącz do międzynarodowego projektu, którego celem jest rozwój oraz konfiguracja platformy ServiceNow w obszarach ITSM, a w kolejnych etapach także CSM. Celem jest modernizacja logiki procesowej, migracja istniejących rozwiązań do Flow Designer oraz utrzymanie zaawansowanych integracji, w tym z systemami SAP. Najciekawszym aspektem projektu jest praca nad złożonymi rozszerzeniami integracyjnymi i tworzenie spójnej architektury przepływów, która stanowi fundament dla przyszłych rozwiązań platformowych. Twoje zadania Budowanie i utrzymywanie funkcjonalności ServiceNow w obszarze ITSM oraz później CSM Rozwijanie skalowalnych integracji, w tym z systemami SAP, obejmujących walidację, mapowanie i obsługę błędów Tworzenie komponentów JavaScript, w tym Script Includes, Business Rules i logiki Flow Designer Analizowanie istniejących workflowów i migrowanie ich do Flow Designer z zastosowaniem nowoczesnej architektury przepływów Wymagania Min. 5 lat doświadczenia w pracy z ServiceNow lub rozwojem aplikacji enterprise Mocne umiejętności JavaScript oraz znajomość Glide API i komponentów backendowych ServiceNow Doświadczenie w integracjach REST/SOAP i transformacji payloadów SAP Praktyczna wiedza z zakresu Flow Designer, ITSM oraz tworzenia powtarzalnej logiki backendowej Bardzo dobra znajomość języka angielskiego – min. poziom B2 Certyfikacje CAD oraz CIS ITSM (lub pokrewne) Wymagane przebywanie na terenie Polski oraz płynna znajomość języka polskiego Benefity, które czekają na Ciebie: Tytuł Great Place to Work od 2015 roku - to dzięki opiniom pracowników otrzymujemy tytuł i wdrażamy nowe pomysły Stabilność zatrudnienia - 2,1 MLD PLN przychodu, brak długów, od 2006 roku na rynku Dzielimy się zyskiem z pracownikami - od 2022 roku przeznaczyliśmy na ten cel już ponad 76 milionów PLN Bogaty pakiet benefitów - prywatna opieka zdrowotna, platforma kafeteryjna, zniżki na samochody i więcej Komfortowe miejsce pracy - pracuj w naszych biurach klasy A lub zdalnie Dziesiątki fascynujących projektów dla prestiżowych marek z całego świata 1 000 000 PLN rocznie na Twoje pomysły - taką kwotą wspieramy pasje i akcje wolontariackie naszych pracowników Stawiamy na Twój rozwój - meetupy, webinary, platforma szkoleniowa i blog technologiczny – Ty wybierasz Fantastyczna atmosfera stworzona przez wszystkich Sii Power People Dołącz do zespołu Sii – rozwijaj umiejętności, zdobywaj doświadczenie i buduj karierę!

🏢 Summary: Senior Software Engineer role focused on developing and evolving an AEM as a Cloud Service-based digital experience platform integrated with a broader MarTech ecosystem. The position combines hands-on AEM development, cloud operations, CI/CD, and platform integrations to deliver scalable, secure, and high-quality digital experiences. It involves end-to-end ownership of the CMS platform, including architecture, automation, and operational excellence. 🗂️ Requirements: Hands-on experience with AEMaaCS development, Experience building AEM components, templates, content and experience fragments, Experience with AEM Forms including adaptive forms and data models, Proficiency in Java and OSGi for custom AEM development, Strong knowledge of HTML, CSS, JavaScript, Experience with Angular or React, Experience designing CI/CD pipelines, Experience with Cloud Manager or GitHub Actions, Knowledge of Adobe Analytics, Target, or Launch, Understanding of web security, GDPR, and cookie compliance, Experience with automated testing, Experience working in Agile/Scrum environments 📃 Skills: AEM, AEMaaCS, Java, OSGi, HTML, CSS, JavaScript, Angular, React, HTL, CI/CD, CloudManager, GitHubActions, AdobeAnalytics, AdobeTarget, AdobeLaunch, AEMForms, GDPR, reCAPTCHA, MaxMind, Siteimprove, DebugBear, Sistrix 🏢 Description: About our Team: We are a cross-functional engineering team responsible for building, operating, and continuously improving our central CMS and digital experience platforms used by marketing and brand teams worldwide. Working at the intersection of engineering, marketing, and product, we enable the delivery of high-quality digital experiences at scale, ensuring speed, consistency, and innovation across global touchpoints. Role Purpose: We are consolidating our digital landscape around AEM as a Cloud Service (AEMaaCS) as our central CMS, integrating it with a broader MarTech ecosystem. This role plays a key part in driving the evolution of this platform—across technical development, operational excellence, and cross-functional collaboration. As a Senior Software Engineer – Digital Experience Platform , you will work at the intersection of engineering and business impact, partnering closely with marketing and brand teams while taking end-to-end ownership of the platform to ensure it delivers scalable, high-quality digital experiences. Key Responsibilities: Develop and maintain AEMaaCS Sites and Forms components, templates, and workflows Build and maintain integrations across our MarTech stack (Adobe Analytics, Target, Launch, Siteimprove, MaxMind, reCAPTCHA, DebugBear, Sistrix and B2B Portals) Design and implement automated testing strategies and CI/CD pipelines (Cloud Manager / GitHub Actions) Monitor platform health and lead incident response using observability tooling Contribute to architecture decisions and enforce standards for security and cloud operability Ensure compliance with GDPR, cookie consent, and bot protection requirements Partner with marketing and brand teams to translate business needs into platform capabilities Serve as technical point of contact for SaaS vendors, managing renewals and SLAs Your Skills: Hands-on AEM development (AEMaaCS strongly preferred) — components, editable templates, content and experience fragments AEM Forms: adaptive forms, form data models, and submissions Frontend: HTML, CSS, JavaScript, Angular, React and HTL (Sightly) Backend: Java / OSGi for custom AEM bundles and services CI/CD and automated testing experience (Cloud Manager, GitHub Actions, or equivalent) Working knowledge of at least two Adobe tools: Analytics, Target, or Launch / Data Collection Web security fundamentals — bot protection, GDPR/cookie compliance, secure integrations Solid agile/scrum experience with end-to-end ownership of work items Ideally, you also have: AEMaaCS Cloud Service specifics and Cloud Manager pipelines Siteimprove, DebugBear, or similar accessibility and performance tooling SEO fundamentals and Sistrix experience Design system development or design token implementation MaxMind GeoIP or similar geo-targeting integrations Adobe Certified Expert (ACE) certification You will thrive here if you: Enjoy technical depth alongside real business impact Care about the author experience as much as code quality Think in systems and adapt quickly as platforms evolve Communicate clearly with non-technical stakeholders Are energised by close collaboration with ambitious marketing and creative teams What you can expect from us: We want to provide you with everything you need to succeed. To do that, we offer a bunch of benefits (depending on the type of contract chosen). Paid time off: Enjoy 30 paid days off per year. Flexible benefits budget: Additional budget that can be used for both personal or professional development. Comprehensive medical coverage: Full private healthcare for you and your family, including rehabilitation, psychotherapy, and dental services. Home office allowance: Support for a comfortable and productive remote work setup. Work from anywhere in Poland: Freedom to work remotely with the option to access our modern office in central Warsaw. You could expect occasional travels to Switzerland. Recruitment Process Overview: 45min video call with our recruiter. 1h Technical Video Call. 1h video call with Project Lead. Join us in shaping the future of insurance at Helvetia Baloise Group where in a dynamic, global team setting, you’ll have the freedom to bring your ideas to life and work alongside experts to solve demanding technical challenges.

🏢 Summary: Full-time remote role for an experienced ServiceNow CSM Developer to design, develop, and deploy advanced CSM solutions within a global customer care platform. The position covers end-to-end lifecycle ownership, including architecture alignment, integrations, testing, and post-go-live support in a multinational environment. The role requires close collaboration with stakeholders to translate complex business needs into scalable ServiceNow solutions. 🗂️ Requirements: Minimum 5 years of ServiceNow implementation experience, At least 2 full CSM implementation cycles in multinational environments, Expert knowledge of ServiceNow CSM module, Experience with CMDB and Workspace configuration, Experience in Scoped Applications development, Experience in Configurable Workspace development, Proven experience with complex ServiceNow integrations, Understanding of ITIL processes, Experience working in Agile environments, Master’s Degree in IT or related field, Fluent English 📃 Skills: ServiceNow, CSM, CMDB, ITIL, Agile, JavaScript, Integrations, UAT, Workspace, ScopedApplications 🏢 Description: ServiceNow CSM Developer – Global Customer Care Project 🚀 Are you a ServiceNow expert who thrives in a multinational environment? Do you have a track record of successful CSM implementations? Join us in shaping the future of Global Customer Care for a world-renowned leader. We are looking for a ServiceNow CSM Developer to take ownership of the support, enhancement, and technical evolution of advanced solutions within our global platform. This isn’t just about maintenance; it’s about aligning technical excellence with complex business processes. 🎯 The Mission: Develop & Deploy: Own the technical design, development, unit testing, and production deployment of ServiceNow solutions. Business Partnership: Collaborate directly with customers to clarify requirements and implement scoped applications. Architecture Integrity: Ensure every solution is aligned with ServiceNow best practices and high-level architectural standards. Full Lifecycle Support: Manage issue resolution from UAT to post Go-Live support, including data maintenance. 🛠 Your Tech Stack & Profile: Experience: Minimum 5 years in ServiceNow implementations, including at least 2 full cycles in CSM projects for multinational companies. CSM Mastery: Expert knowledge of the ServiceNow CSM module , administration, CMDB, and Workspace configuration. Development Skills: Solid experience in Scoped Applications and Configurable Workspace development. Integration Expert: Proven ability to handle complex ServiceNow integrations. Process Knowledge: Good understanding of ITIL and experience working in Agile environments. Education: Master’s Degree in IT or a related field (ServiceNow certifications are a major plus). 🤝 The Team: You will work in a proactive, result-oriented environment where attention to detail and strong interpersonal communication are the keys to success. You’ll be the bridge between technical possibilities and customer needs. 📍 Details: Capacity: Full-time (100%) Language: Fluent English (required) Model: Remote Ready to drive a global GCC project to success? Apply today!