Guest Experience Lead

🏢 Summary: Full-time Catering Operations Area Lead role focused on managing daily meal operations, supporting onsite teams, training staff, and ensuring high-quality catering service across multiple client locations. The position requires hospitality and food service experience, strong organizational skills, and the ability to work in fast-paced environments with travel between sites. Benefits include health coverage, PTO, 401k matching, wellness stipends, and equity. 🗂️ Requirements: Experience training and leading a team, Hospitality and food service background, Ability to multitask in fast-paced environments, Strong organizational and detail-oriented skills, Ability to work independently with minimal supervision, Valid driver's license, Ability to pass MVR check, Ability to lift at least 40 pounds, Availability Monday through Friday 6am-8pm 📃 Skills: Hospitality, Catering, Inventory, Logistics, CustomerService, Training 🏢 Description: The Catering Operations Area Lead will manage daily meal operations for high-profile clients, focusing on logistics at the core of the business. This hands-on role is ideal for candidates who thrive in fast-paced environments, enjoy problem-solving, and take pride in delivering excellent customer satisfaction. Reporting to the Catering Operations Area Manager, the role supports workplace dining experiences across multiple client sites. What you will do: - Support Onsite Teams: Cover planned absences as scheduled and cover unplanned absences as needed - Train/Lead by Example: Train new On-Site Specialists and ensure consistency in quality and level of service aligns with company standards - Facilitate Inventory: Order and transfer catering supplies from the office to various client sites throughout the assigned area - Customer Experience: Greet guests, ensure satisfaction with service, respond to requests, and address questions or concerns - Misc: Perform other tasks as designated by department management Qualifications for success: - Experience training and leading a team - Background in hospitality and food service is required; catering experience is a plus - Detail-oriented and able to stay focused and organized while multitasking - Team player willing to collaborate to ensure smooth execution - Responsible and attentive with the ability to work effectively with little supervision Physical requirements: - Able to lift at least 40 pounds - Able to kneel, crouch, and bend - Able to walk up and down flights of stairs - Able to stand and walk for 3–4 hours on shift - Valid driver's license and ability to pass an MVR Compensation: - Full-time hourly position at $24 per hour - Availability required Monday through Friday from 6am–8pm - Typical schedule is 30–40 hours per week What we offer: - 401k match with immediate vesting - 2 weeks PTO, 11 paid holidays, 5 sick days, and volunteer time - Comprehensive health, dental, and vision coverage - Employee Assistance Program (EAP) - Employer-paid life, short-term, and long-term disability insurance - $100 monthly wellness stipend - $35 monthly cell phone stipend - Commuter benefits - Equity Equal opportunity employer.

🏢 Summary: Senior strategic lead role owning a portfolio of high-impact client accounts and translating business objectives into integrated, full-funnel media strategies. Responsible for executive client leadership, media mix architecture, advanced measurement frameworks, and overall account health including revenue and profitability. Combines visionary strategy with operational rigor to drive measurable growth across multi-channel ecosystems. 🗂️ Requirements: 7+ years experience in media or marketing strategy, Experience leading complex multi-channel accounts with full-funnel ownership, Strong financial acumen in budget forecasting and revenue management, Experience leading executive-level client engagements, Deep understanding of attribution models, incrementality testing, and media mix modeling, Ability to translate business objectives into integrated media and data strategies, Strong organizational leadership experience, Bachelor’s degree in Marketing, Communications, Business or equivalent experience 📃 Skills: PaidSearch, Social, Programmatic, Video, CTV, YouTube, RetailMedia, MTA, MMM, Attribution, Incrementality, Analytics, Budgeting, Forecasting 🏢 Description: The Role As a Director, Client Strategy (Media Director), you are the senior strategic lead and business owner across a portfolio of high-impact client relationships. You serve as a primary lead for the client, bridging the gap between their bottom-line business objectives and integrated marketing execution, ensuring that every engagement drives measurable business growth while strengthening long-term partnerships. You are responsible for translating complex business objectives into cohesive, full-funnel marketing strategies across the integrated media ecosystem. This includes architecting the media mix, aligning measurement frameworks, guiding audience strategy, and ensuring cross-channel execution ladders back to enterprise goals. Beyond strategy development, you are accountable for overall account health—including client satisfaction, retention, revenue growth, and profitability. You serve as a trusted advisor to executive-level client stakeholders while mentoring and leading cross-functional internal teams to deliver exceptional work. This role requires a balance of visionary strategic thinking and operational rigor. Benefits - Remote-first culture - Unlimited PTO - Extended Holiday break (Winter) - Flexible schedules - Work from anywhere options* - 100% paid parental leave - 401(k) matching - Medical, Dental, Vision, Life, Pet Insurance - Sponsored life insurance - Short Term Disability insurance and additional voluntary insurance - Annual Class Pass credits and more Compensation The anticipated annual salary for this role will range from $120,000 - $140,000. The total compensation package includes the benefits listed above and an annual performance bonus. This role has an associated annual target bonus component paid out based on company, department, and individual performance. Bonuses are not guaranteed and eligibility requires active employment in good standing. You Will Be - Serving as the strategic lead and primary business owner across a portfolio of accounts - Designing and guiding multi-channel strategies across Paid Search, Social, Programmatic, Video, CTV, YouTube, Retail Media, and emerging platforms - Translating client KPIs, unit economics, and growth goals into structured media investment frameworks and budget allocations - Leading executive-level client engagements including QBRs, annual planning sessions, and strategic presentations - Identifying same-store growth and expansion opportunities while partnering with Business Development - Owning account health metrics including retention, revenue growth, profitability, and delivery quality - Ensuring all deliverables meet strategic standards and drive measurable impact - Partnering with Analytics teams to operationalize MTA, MMM, incrementality testing, and advanced measurement frameworks - Driving structured test-and-learn roadmaps to unlock performance gains - Acting as the connective lead between media, analytics, creative, and client leadership - Leading and mentoring channel team members - Elevating internal processes, planning rigor, and strategic storytelling standards - Staying ahead of industry trends, emerging platforms, and technology shifts You Must Have - 7+ years of experience in media, marketing strategy, or integrated client leadership - Proven experience leading complex, multi-channel accounts with full-funnel strategy ownership - Strong financial acumen, including budget forecasting, revenue management, and profitability oversight - Demonstrated ability to lead executive-level client conversations and influence senior stakeholders - Deep understanding of measurement frameworks including attribution models, incrementality testing, and media mix modeling - Experience translating business objectives into integrated media, creative, and data strategies - Exceptional communication skills - Strong organizational leadership skills - Bachelor’s degree in Marketing, Communications, Business, or equivalent experience Nice to Have - Experience working within an agency environment supporting enterprise or high-growth brands - Exposure to brand, retail, or streaming/entertainment clients - Familiarity with advanced analytics tools and dashboard platforms - Experience supporting new business pitches and commercial strategy

🏢 Summary: Senior regional leadership role overseeing multiple health clubs across North and South America, responsible for driving revenue growth, operational excellence, member experience, and successful new openings. The position leads multi-site spa, gym, and longevity studio operations with full P&L ownership. Focused on scaling performance, innovation in wellness programming, and building high-performing regional teams. 🗂️ Requirements: Senior multi-site leadership experience in spa, wellness, or fitness operations, Proven track record of regional revenue growth and profitability improvement, Experience opening new locations and scaling operations, Strong financial acumen, Experience using CRM and booking platforms, Ability to use performance analytics for decision-making, Deep knowledge of wellness market including longevity and recovery, Experience leading and developing multi-market teams, Strong stakeholder management skills 📃 Skills: P&L, CRM, Analytics, FinancialManagement, BookingPlatforms, RevenueGrowth, OperationsManagement, WellnessStrategy 🏢 Description: Role Purpose Lead the performance, growth, and innovation of Health Clubs across North and South America — driving revenue, elevating the member wellness experience, strengthening operations and brand standards, and delivering successful new openings. Scope Oversight of 7 health clubs across 6 markets, with 5 pipeline openings over the next 18 months. Reports to Global Head of Wellness / Regional MD. Direct and indirect leadership of approximately 20 team members across Spa, Gym, and Longevity Studio operations. Key Focus Areas - Own regional wellness P&L and deliver revenue growth across Spas, Gyms, and Longevity Studios. - Drive member experience, satisfaction, and retention within the health club offering — ensuring wellness is a meaningful reason members join and stay. - Shape wellness programming strategy, staying ahead of emerging trends in longevity, recovery science, and integrative wellness to keep Health Clubs distinctive and relevant. - Improve operational consistency, service standards, and accountability across multiple sites. - Lead wellness strategy and execution for new club openings, from pre-opening planning through to launch and stabilisation. - Build regional wellness talent capability — attract, develop, and retain top practitioners and leaders, establishing clear career pathways and succession plans. - Build strong relationships with GMs, regional leadership, and global teams, acting as the regional voice for Health Clubs. Experience Required - Senior multi-site leadership across spa, wellness, and fitness operations, ideally within a membership or lifestyle hospitality environment. - Proven track record of driving revenue growth and improving profitability at regional scale. - Extensive experience opening new locations and scaling operations in high-growth environments. - Strong financial acumen with comfort using data, CRM/booking platforms, and performance analytics to drive decisions. - Deep understanding of the wellness market including longevity, recovery, and emerging modalities. - Experienced leader with the ability to build, develop, and inspire high-performing, diverse teams across multiple markets. - Highly skilled at building relationships and managing stakeholder expectations at all levels. Leadership Profile Direct, personable, and commercially minded. A trusted relationship builder who communicates clearly, manages up and down effectively, and balances strategy with hands-on execution. Champions inclusive, accessible wellness and brings genuine passion for the member experience. Benefits Health Care + 401K: Full time employees are eligible for Medical, Dental & Vision as well as Retirement fund with a 2% match. Paid Time Off: Full-Time Employees have sick days and vacation days. Career Development: Opportunities to progress domestically or internationally, managerially or technically. Learning & Development: Extensive range of internally and externally run courses available. Team Events and Activities: Monthly events including fitness sessions, cinema screenings, and art classes. Team Meal: Provided during duty in Houses & Restaurants. Salary Range (New York): $165,000—$185,000 USD.

🏢 Summary: Leadership role responsible for managing branch operations, driving business growth, developing high-performing teams, and ensuring exceptional customer experience. The position includes operational oversight, performance management, and collaboration with regional leadership while offering competitive compensation, benefits, and career growth opportunities. 🗂️ Requirements: Experience leading a branch, business unit, or multi-functional team, Strong business, operational, and people leadership experience, Valid driver's license, Ability to meet company driving requirements, Valid government-issued identification for international travel, Ability to work in a fast-paced, results-driven environment, Experience using business metrics and data for decision-making 📃 Skills: Leadership, Operations, Management, Sales, CustomerService, Inventory, Compliance, Analytics 🏢 Description: Lead a Business. Build a Team. Drive Results. Are you the type of leader who sees opportunity where others see obstacles? Do you enjoy building high-performing teams, creating accountability, improving operations, and delivering an exceptional customer experience? At Bath Fitter, our Branch Leaders don't just manage a location—they lead a business. You'll have the autonomy to drive growth, develop talent, optimize performance, and make a lasting impact on your team, customers, and community. What's In It For You? - Competitive salary + performance bonus - Company vehicle, gas card, laptop, and cell phone - 100% paid Medical and Vision coverage for you and your family - Dental, 401(k), Profit Sharing, PTO, and Paid Holidays - Career growth opportunities and leadership development programs - The opportunity to lead your own business with the support of an industry leader What You'll Do - Build, coach, and develop a high-performing sales, installation, and administrative team - Drive branch growth, profitability, and operational performance - Create accountability through clear goals, expectations, and follow-through - Deliver an exceptional customer experience from first contact through installation - Lead change, solve problems, and continuously improve processes - Collaborate with regional leadership to execute business strategies and growth initiatives - Monitor key business metrics and implement action plans to achieve results - Ensure operational excellence, safety compliance, and inventory controls - Foster a culture of teamwork, innovation, and continuous improvement We're Looking For Someone Who... - Builds and develops high-performing teams - Leads with accountability and integrity - Thrives in a fast-paced, results-driven environment - Balances customer experience with business performance - Uses data and business insights to make decisions - Communicates effectively and builds strong relationships - Embraces change and drives continuous improvement - Demonstrates self-awareness and a commitment to personal growth - Thinks like an owner and leads with a long-term mindset Qualifications - Experience leading a branch, business unit, or multi-functional team - Strong business, operational, and people leadership experience - Valid driver's license and ability to meet company driving requirements - International travel is required. Employees must maintain valid government-issued identification for travel purposes (e.g., Real ID or passport). This posting reflects a current, active opening that we are recruiting to fill. We use AI-enabled tools to support the interview process, including recording and summarizing interviews, and AI is not used to make hiring or selection decisions. At Bath Fitter's corporate locations, we are dedicated to cultivating an inclusive environment for everyone. We uphold a strong commitment to providing fair, equitable, and accessible opportunities for all current and potential employees. Should you require accommodations during the application process, they can be arranged by request. Bath Fitter thanks all candidates for their interest; however, only those selected to continue in the process will be contacted in person. $85,000 - $90,000 / year

🏢 Summary: Customer-focused concierge role responsible for delivering high-level hospitality and front desk services to residential tenants and guests. The position involves managing building access, coordinating amenities, handling inquiries, and ensuring a professional and welcoming environment. Ideal for candidates with strong customer service experience and proficiency in Microsoft Office. 🗂️ Requirements: High School Diploma or GED, Strong customer service background, Minimum 1 year concierge or high-end customer service experience, Ability to work weekends and holidays, Flexibility to pick up additional shifts, Proficiency in Microsoft Office (Outlook, Word, Excel), Ability to manage building access and authorized entry, Strong problem-solving skills, Exceptional oral and written communication skills, Ability to multitask and work independently 📃 Skills: Microsoft, Outlook, Word, Excel 🏢 Description: Job Overview Join our team as a concierge and become the epitome of hospitality excellence for our residents. As a trusted ambassador of our community, your primary focus will be delivering exceptional customer service and ensuring every resident's needs are met with care and professionalism. From warmly greeting guests to providing personalized assistance, you'll be the friendly, reliable presence our residents depend on. If you have a passion for creating memorable experiences and enjoy making people's lives easier, this role is a perfect fit. Key Responsibilities Provide Class "A" customer service – Building a good rapport with tenants and going above and beyond whenever possible Meet and greet all visitors such as tenants, guests and prospects Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Respond to tenant questions and complaints in a timely manner Ensure that only authorized individuals enter the building Manage incoming phone calls and direct them to the appropriate destination Coordinate reservation for amenity space, loading elevators and loading dock Complete daily building walks, looking for maintenance items, reorganizing furniture/décor and cleaning up whenever needed Work scheduled shifts Perform other duties as needed Qualifications High School Diploma or equivalent (GED) Strong customer service background 1 year of concierge or high-end customer service experience is preferred Must be able to work weekends Ability to work holidays required. Flexibility to pick up additional shifts, as needed Proficient in Microsoft Office, particularly Outlook, Word and Excel Outgoing personality with ability to relate to diverse group of people Self-motivated and high energy Strong problem-solving skills Strong sense of urgency Must be highly credible and trustworthy, and operate with high degree of integrity Must hold oneself and others accountable and strive for a high level of excellence Must have a positive, can-do attitude and be able to fuel growth and innovation Must be customer-focused and results-oriented Must want to continuously learn and develop Exceptional oral and written communication skills Ability to work well in a team establishing good working relationships with others Ability to multitask and prioritize tasks with a strong attention to detail Self-directed and able to work independently, with minimal supervision Benefits Compensation: - Competitive Salary with Bonus Potential - Generous Benefit Package: Medical, Dental, Vision, 401K Match, Life Insurance Career Development - Opportunities for Advancement within our expanding portfolio - Annual Professional Development Funds to fuel your growth Employee Perks (to name a few): - Housing Discount - Commuter Benefits - Free Parking and EV charging - Parental Leave Program - Enjoy a Friendly Work Environment that values collaboration *Note benefits vary depending on the function of your role

🏢 Summary: Opportunity for an experienced Product Owner (Client Implementations) to lead client-specific implementation and integration projects within healthcare EDI and electronic payments. The role combines product ownership and technical project management, acting as the liaison between stakeholders and engineering to deliver well-defined, on-time solutions. Focused on healthcare transactions, APIs, and system integrations in an Agile environment. 🗂️ Requirements: 7+ years experience as Product Owner, Technical Project Manager, Business Analyst, or Implementation Manager, Experience working with engineering teams in Agile environments, Experience managing client-facing or implementation-driven projects, Ability to manage multiple concurrent projects and stakeholders, Experience with Jira, Confluence, Monday.com or similar tools 📃 Skills: Jira, Confluence, Monday.com, EDI, ANSI, X12, REST, JSON, XML, APIs, Guidewire, ClaimCenter, ContactManager, Webhooks, Middleware, Postman, SQL, CSV 🏢 Description: About the Role This is a great opportunity to join a growing company helping to transform the healthcare technology industry as our Product Owner (Client Implementations). In this role, you will participate in the implementation and integration for our customers and delivery of numerous products that are changing the face of electronic billing, electronic payments, and secure services for Property & Casualty and Healthcare payers and providers nationally. Join our engineering team building solutions that power healthcare EDI transactions. The Product Owner (Client Implementations) serves as the central point of coordination between internal stakeholders and engineering teams for client-specific projects. This role combines product ownership and technical project management responsibilities to ensure that implementation efforts are well-defined, properly scheduled, and efficiently delivered. This role translates business requirements into actionable engineering work, manages delivery timelines, and ensures successful client outcomes. What You'll Do Project Planning & Scheduling - Develop and maintain implementation timelines, milestones, and deliverables - Coordinate closely with engineering leads on capacity planning and work sequencing - Track progress and proactively manage blockers, scope changes, and delivery risks Engineering Liaison & Intake Management - Serve as the primary interface between internal stakeholders and engineering teams - Triage incoming requests and ensure requirements are well-defined and documented before reaching engineering - Protect the engineering team's focus by reducing ad hoc interruptions and unclear requests - Escalate only prioritized, well-scoped work items to engineering Stakeholder Management - Communicate status, timelines, risks, and trade-offs to internal stakeholders - Set and manage expectations around scope, delivery timing, and dependencies - Align cross-functional teams, including Sales, Customer Success, Operations Implementation Ownership - Ensure requirements are complete, validated, and aligned with platform capabilities - Identify gaps, dependencies, and risks early in the implementation lifecycle - Continuously identify opportunities to improve processes, delivery efficiency, and team effectiveness BRD Review & Translation - Review Business Requirements Documents (BRDs) for clarity, feasibility, and completeness - Translate BRDs into detailed user stories, tasks, and acceptance criteria - Partner with engineering to ensure requirements are technically actionable and implementation-ready What You'll Need - 7+ years of experience as a Product Owner, Technical Project Manager, Business Analyst, or Implementation Manager - Experience working directly with engineering teams in Agile environments - Strong background in managing client-facing or implementation-driven projects - Proven ability to manage multiple concurrent projects and stakeholder groups - Experience with tools such as Jira, Confluence, Monday.com, or similar Nice to Have - Familiarity with EDI integrations, including ANSI X12 transaction sets (e.g., 837, 835, 275, 277, 999) - Working knowledge of APIs (REST, JSON/XML, authentication methods) and ability to interpret API documentation - Working knowledge of the Guidewire platform, mainly Claim Center and Contact Manager - Understanding of system integration patterns (webhooks, middleware, batch vs real-time processing) - Experience with data formats and mapping (JSON, XML, CSV) and validating data flows - Solid understanding of the Agile SDLC and working in sprint-based development environments - Ability to use API testing tools (e.g., Postman) for validation and troubleshooting - Basic knowledge of SQL or data querying for troubleshooting and validation Benefits - Base salary range: $110,000—$130,000 USD - Performance-based bonuses - Medical, dental, and vision coverage - 401(k) with company match - Paid time off and additional benefits

🏢 Summary: Growth-focused Web Developer role within the Marketing team, responsible for developing, optimizing, and maintaining a high-performing website in HubSpot CMS to drive lead generation and revenue growth. The position combines front-end development, performance optimization, SEO implementation, and tracking integration, with a strong focus on CRO and experimentation. The role requires ownership, technical excellence, and close collaboration with marketing and analytics teams. 🗂️ Requirements: Proven experience with HubSpot CMS, Strong knowledge of HubL, Proficiency in HTML5, Proficiency in CSS3, Proficiency in JavaScript, Experience with Git or other version control systems, Experience with front-end debugging and performance optimization, Experience implementing tracking tools (GA4, GTM, HubSpot), Ability to implement technical SEO recommendations, Experience with responsive and cross-browser development, Experience integrating AI tools into development workflow 📃 Skills: HubSpot, HubL, HTML5, CSS3, JavaScript, Git, GA4, GTM, SEO, CRO, A/B, CRM, AI 🏢 Description: Profitroom – Empowering hotels directly We are seeking a growth-focused Web Developer to join our Marketing Team and take a key role in evolving our website. This role sits within Marketing and focuses on building, improving, and continuously optimising our website to drive lead generation, performance, and revenue growth. You’ll work primarily within HubSpot CMS, delivering high-quality landing pages, implementing new modules, fixing issues, and improving site performance and conversion. You won’t be working in isolation — you’ll collaborate with SEO experts, analysts, and marketing teams. Your role is to turn ideas into live, high-performing solutions on the website. This is not a task-only execution role. We’re looking for someone who understands the “why” behind what they build and enjoys improving how things work, not just delivering tickets. Ready to take ownership of how our website grows and performs? If you enjoy building, experimenting, and working at the intersection of tech and marketing, we’d love to hear from you. Responsibilities: HubSpot Ownership: Develop, customize, and maintain our ecosystem within HubSpot CMS, including custom modules and templates (HubL). Conversion Optimization: Build and optimize high-performing landing pages to drive lead generation and campaign success. Technical Excellence: Troubleshoot front-end issues, resolve bugs, and ensure seamless cross-browser and responsive performance. Performance & SEO Implementation: Improve site speed and Core Web Vitals, and implement technical SEO recommendations provided by internal teams or external experts. Data & Tracking Implementation: Implement and maintain tracking (e.g. GA4, GTM, HubSpot), ensuring data accuracy in collaboration with analysts or external partners. Experimentation & Growth Support: Collaborate with Design, Content, and Revenue teams to implement A/B tests, CRO initiatives, and UX improvements. Daily activities: Technical Expertise: HubSpot Expert: Proven experience with HubSpot CMS and HubL (essential). Core Stack: Proficiency in HTML5, CSS3, and JavaScript. Modern Workflow: Experience with Git/version control and integrating AI tools to streamline development and workflows. Performance Mindset: Skilled in debugging and front-end performance optimisation; comfortable working with integrations when needed. Marketing & Strategic Awareness: Growth Awareness: You understand the basics of CRO, user journeys, and funnel thinking, and can translate business goals into practical website improvements. Commercial Mindset: Awareness of how web architecture and site performance directly impact lead generation and business growth. Execution & Balance: Ability to balance technical stability and high-speed performance with aesthetic appeal and usability. Proactive Problem-Solving: You don’t wait for a detailed brief; you identify opportunities, propose solutions, and thrive in a fast-paced, impact-driven environment. AI-Driven Approach: You’re comfortable using AI tools to speed up your work, explore solutions, and improve how things are built and optimised. Nice to Have: Experience in B2B or SaaS sectors. Experience supporting or implementing A/B tests and experimentation Basic understanding of CRM logic and marketing automation. Benefits: Contract Enhancements: earn between 11500 to 17000 PLN on a B2B contract or between 9500 to 14000 PLN gross under the Contract of Employment. Enjoy Work-Life Balance: Embrace a fully remote and flexible work environment. Explore the World: Avail annual 'Work with Us, Travel with Us' vouchers. Grow Your Skills: Access to English language classes along with a dedicated team development fund. Stay Healthy: Benefit from co-financed life and medical insurance, access sports facilities and receive professional mental health support whenever needed. Take Time Off: Get 26 days off with a Contract of Employment and 24 days off break with B2B contracts. Share hospitality: Take  2 extra days off (annually) for CSR activities. Join Celebrations: Participate in company retreats, events, and wedding & baby packs, benefit from our employee referral program. Transparent Culture: Experience a flat hierarchy and open communication channels for transparency. Recruitment process: Intro call with the Recruiter (up to 45 minutes). Interview with Team Leader (up to 60 minutes).

🏢 Summary: Executive leadership role overseeing customer programs, estimating, quoting, and account growth in a high-growth manufacturing environment. Responsible for building and scaling a customer-facing organization that converts demand into profitable, repeat production business while improving estimating accuracy, quote performance, and operational systems. Partners cross-functionally to align customer commitments with manufacturing execution and drive long-term revenue growth. 🗂️ Requirements: Bachelor's degree in Engineering, Industrial Engineering, Operations, or related field, 8+ years experience in hardware, aerospace, defense, automotive, industrial technology, or advanced manufacturing, 5+ years leadership experience at Senior Manager level or higher, Experience leading managers and multi-disciplinary teams, Experience in high-growth, high-mix manufacturing environments, Strong understanding of estimating, quoting, pricing, and commercial operations, Experience working with customers, suppliers, engineering, and manufacturing teams, Demonstrated experience building teams, processes, and operating systems, Strong analytical and financial skills, Experience using metrics and KPIs to drive performance, Eligibility to comply with U.S. ITAR regulations 📃 Skills: ERP, MES, CRM, Estimating, Pricing, KPIs, Forecasting, Automation, Manufacturing, IndustrialEngineering, Operations, Analytics 🏢 Description: Position Overview We are looking for a Head of Customer Programs & Estimating to lead the organization responsible for customer engagement, technical program management, estimating, quoting, and long-term account growth. This is a highly visible executive leadership role with direct interaction with the COO, CEO, and CTPO. The Head of Customer Programs & Estimating is responsible for building and leading the customer-facing engine that converts customer demand into profitable, repeat production business. This leader will oversee all estimating, quoting, program management, technical program management, customer communications, and account growth activities. They will be accountable for customer experience, quote conversion, estimating accuracy, organizational scalability, and long-term revenue growth. This role requires a unique blend of manufacturing expertise, commercial acumen, technical credibility, leadership capability, and operational discipline. The ideal candidate has significant experience in high-growth manufacturing environments and understands both how products are built and how customers are won and retained. This role will require up to 25% travel. Organization The Head of Customer Programs & Estimating will lead teams responsible for customer engagement, technical program management, estimating, quoting, and program execution. The organization consists of an Estimating function (Estimating Administrators, Estimators, and Estimating Engineers), a Program Management function supporting awarded production programs, and a Technical Program Management function responsible for strategic customers and high-priority opportunities through an end-to-end ownership model. This leader will determine how the organization evolves and scales to support company growth. What you'll own: Leadership & Organizational Development - Build and lead a high-performing Customer Programs & Estimating organization; recruit, develop, and retain top talent. - Drive accountability through metrics, operating reviews, and performance management. - Create a culture of ownership, urgency, creativity, customer focus, and continuous improvement. Estimating & Quoting - Own company-wide estimating and quoting performance. - Improve quote turnaround times, estimate accuracy, and consistency. - Establish scalable estimating methodologies and pricing frameworks. - Refine labor estimating models and quoting tools. - Drive continuous improvement of estimating systems and workflows. - Develop processes for standard production work and large, strategic contract opportunities. Customer Programs & Account Management - Own strategic customer relationships and develop engagement strategies to increase retention and repeat business. - Drive proactive customer communication throughout the program lifecycle. - Ensure customer expectations are understood and met. - Create systems for capturing customer feedback and converting it into operational improvements. Revenue Growth & Commercial Performance - Improve quote win rates and customer retention. - Increase repeat business and long-term program conversions. - Partner with executive leadership on pricing strategy. - Analyze win/loss trends and implement corrective actions. - Align customer growth strategies with company capacity and profitability goals. Systems, Process & Automation - Partner with Product and Software teams to improve business systems. - Identify opportunities for automation throughout the customer lifecycle. - Improve visibility into quote status, customer activity, forecasting, and program execution. - Define software requirements and process improvements to improve throughput without proportional headcount growth. Cross-Functional Leadership - Partner with Manufacturing, Engineering, Business Development, Supply Chain, Quality, Finance, Product, and Software teams. - Ensure customer commitments align with operational realities. - Resolve cross-functional issues impacting customers, schedules, or profitability. - Act as executive escalation point for major customer and program issues. What you'll bring to the team: - Bachelor's degree in Engineering, Industrial Engineering, Operations, or related field. - 8+ years of experience in hardware, aerospace, defense, automotive, industrial technology, or advanced manufacturing. - 5+ years of leadership experience at Senior Manager, Director, VP, General Manager, or equivalent level. - Experience leading managers and multi-disciplinary organizations. - Experience in high-growth, high-mix manufacturing environments. - Experience working directly with customers, suppliers, engineering teams, and manufacturing organizations. - Strong understanding of estimating, quoting, pricing, customer programs, or commercial operations. - Demonstrated success building teams, processes, and operating systems. - Strong analytical, financial, and problem-solving capabilities. - Experience using metrics and KPIs to drive organizational performance. - Excellent communication and executive presentation skills. Preferred Qualifications - Engineering degree strongly preferred. - Manufacturing Engineering, Industrial Engineering, or Operations leadership background. - Experience leading customer-facing organizations within aerospace, defense, or advanced manufacturing. - Experience scaling organizations from startup through rapid growth. - Experience with ERP, MES, CRM, and estimating software platforms. - Experience supporting large strategic contracts and long-term production programs. Compensation Compensation will be based on experience and qualifications. Salary Range: $195,000–$300,000 USD. Benefits - Equity participation. - Comprehensive medical, dental, vision, life, and long-term disability coverage. - Flexible Spending Account (FSA) and Dependent Spending Account (DSA). - 20 vacation days per year and 12 company holidays. - 401(k) plan. - $50/month meal credit. - Up to $100/month gym membership reimbursement. - Fully stocked kitchen and regular team events. ITAR Requirements To conform to U.S. Government export regulations, applicants must be a U.S. citizen or national, U.S. lawful permanent resident, Refugee under 8 U.S.C. § 1157, Asylee under 8 U.S.C. § 1158, or be eligible to obtain required authorizations from the U.S. Department of State.

🏢 Summary: Customer Success Manager role focused on managing the post-sale customer lifecycle in a regulated healthcare and pharmacy environment, driving adoption, retention, operational excellence, and customer satisfaction through AI-driven analytics and cross-functional collaboration. The position emphasizes customer enablement, risk management, workflow optimization, and data-driven decision-making using CRM and business intelligence tools. Candidates should have experience in customer success or healthcare operations and strong proficiency with Salesforce, analytics platforms, and AI-enabled technologies. 🗂️ Requirements: 2–5 years in Customer Success, healthcare operations, patient services, specialty pharmacy, or regulated enterprise support, Bachelor's degree in healthcare administration, life sciences, nursing, public health, operations, health informatics, supply chain, or equivalent experience, Proficiency with Salesforce CRM, Experience with customer success platforms, Strong Excel skills, Experience with Tableau or Power BI, Strong analytical and communication skills, HIPAA training required on hire and annually, Ability to manage onboarding, retention, enablement, and customer lifecycle activities, Experience working in regulated environments 📃 Skills: Salesforce, Excel, Tableau, PowerBI, Gainsight, CRM, Analytics, Automation, AI, HIPAA, QBRs, EBRs, USP797, USP800, SixSigma 🏢 Description: POSITION SUMMARY The Customer Success Manager drives measurable customer outcomes by owning the complete post-sale lifecycle across assigned 503A and 503B customer portfolios, ensuring adoption, retention, satisfaction, and renewal readiness while advancing strategic growth objectives. This role orchestrates cross-functional execution, translates customer insights into scalable improvements, and proactively mitigates operational risk within a highly regulated, hyper-growth environment. Leveraging AI as a force multiplier, the role accelerates decision-making, prioritization, predictive risk identification, customer engagement, and operational quality through data-driven intelligence and automation. RESPONSIBILITIES Customer Lifecycle Management • Lifecycle Ownership: Serve as the single accountable owner for assigned customer relationships throughout the post-sale lifecycle, leading onboarding, adoption, enablement, customer health monitoring, retention activities, and renewal readiness. Leverage AI-powered customer insights, predictive health scoring, and workflow automation to proactively identify risks, personalize engagement strategies, improve decision-making, and consistently deliver exceptional customer outcomes aligned with quality, compliance, and growth objectives. • Success Planning: Develop, execute, and continuously refine customer success plans that align customer goals with therapies, services, and operational capabilities. Utilize AI-enabled analytics to prioritize opportunities, monitor adoption milestones, identify emerging risks, and recommend data-driven interventions that improve utilization, strengthen customer confidence, accelerate value realization, and support long-term retention within a highly regulated 503A and 503B environment. • Relationship Excellence: Build trusted relationships through proactive communication, consultative guidance, and responsive customer engagement that strengthens satisfaction and loyalty. Apply AI-assisted sentiment analysis, communication recommendations, and customer intelligence to anticipate evolving needs, resolve concerns efficiently, capture meaningful feedback, and reinforce commitment to service excellence, innovation, and patient-focused outcomes. Customer Enablement and Operational Excellence • Customer Enablement: Lead onboarding, education, and ongoing customer coaching to ensure safe, compliant, and effective use of therapies, products, and workflows. Utilize AI-supported learning recommendations, knowledge resources, and personalized enablement strategies to accelerate customer proficiency, improve operational consistency, increase independence, and maximize long-term customer success while maintaining regulatory compliance. • Operational Coordination: Collaborate closely with Customer Service, Pharmacy Operations, Manufacturing, Fulfillment, Quality, Medical Affairs, Product Management, and Commercial teams to resolve customer challenges and improve service delivery. Leverage AI-enabled workflow visibility, intelligent case prioritization, and cross-functional insights to accelerate issue resolution, improve communication, reduce recurring problems, and enhance the overall customer experience. • Performance Monitoring: Monitor customer adoption, utilization, engagement, adherence, and operational performance using CRM, business intelligence, and AI-powered analytics tools. Translate performance trends into actionable recommendations, coordinate timely interventions, maintain accurate customer documentation, and ensure reliable reporting that supports informed decision-making, operational excellence, and scalable customer success execution. Business Insights and Continuous Improvement • Insight Generation: Capture customer feedback, operational observations, and engagement trends to identify opportunities that improve products, services, processes, and customer experiences. Utilize AI-driven analytics, pattern recognition, and predictive insights to transform customer intelligence into meaningful recommendations that support innovation, operational improvements, and organizational decision-making. • Risk Management: Continuously evaluate customer health indicators, engagement patterns, operational performance, and compliance considerations to proactively identify and mitigate risks before they impact customer outcomes. Apply AI-powered predictive monitoring and root-cause analysis to prioritize corrective actions, coordinate escalations, strengthen business continuity, and maintain customer confidence within a highly regulated operating environment. • Continuous Improvement: Contribute to scalable operational excellence by documenting best practices, improving customer success playbooks, standardizing workflows, and supporting organizational learning initiatives. Leverage AI-assisted process optimization, workflow automation, and knowledge management to improve execution quality, increase efficiency, enhance customer satisfaction, and enable sustainable growth. KNOWLEDGE AND SKILLS • Demonstrated expertise with Salesforce CRM, Customer Success platforms, Microsoft Excel, Tableau or Power BI, AI-enabled analytics, workflow automation, and customer intelligence technologies. • Strong knowledge of customer lifecycle management, onboarding, enablement, customer health scoring, retention strategies, renewal readiness, risk management, and continuous improvement methodologies. • Exceptional communication, executive relationship management, strategic planning, problem-solving, collaboration, coaching, facilitation, and cross-functional leadership skills. • Proven ability to leverage artificial intelligence, predictive analytics, automation technologies, and data-driven decision-making to improve operational efficiency and customer satisfaction. EXPERIENCE AND QUALIFICATIONS • 2–5 years in Customer Success, healthcare operations, patient services, specialty pharmacy, or regulated enterprise support roles. • Bachelor's degree in healthcare administration, life sciences, nursing, public health, operations, health informatics, supply chain, or equivalent experience. • Proficiency with CRM (Salesforce), customer success platforms and BI tools (Tableau/Power BI); strong Excel. • Experience using analytics, risk models, or AI-driven tools preferred. • Proven coaching, training, and enablement abilities; strong analytical and communication skills. • Proactive, ownership-driven, outcome-focused mindset. • Experience in specialty pharmacy, compounding (503A/503B), healthcare SaaS, regulated environments, patient adherence programs, or institutional workflows is preferred. • Familiarity with QBRs/EBRs and Customer Success platforms (e.g., Gainsight) is desirable. • Formal training or working knowledge of USP<797>/<800> or other compounding standards is desirable. • HIPAA training required on hire and annually. • Preferred certifications: Certified Customer Success Manager (CCSM), Lean/Six Sigma. EMPLOYEE BENEFITS, HEALTH AND WELLNESS Comprehensive benefits include medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. PHYSICAL REQUIREMENTS The employee is required to communicate effectively, remain stationary for extended periods, use office productivity devices, move around the office and corporate campus, and regularly stand, walk, reach, climb, balance, stoop, kneel, crouch, or crawl.

🏢 Summary: The offer is for a Client Success Manager responsible for managing healthcare clients using cloud-based revenue cycle and EDI solutions. The role focuses on client relationship management, onboarding support, troubleshooting claims and data issues, and cross-functional collaboration to improve processes and systems. It combines account management with deep healthcare EDI expertise to drive client retention and operational efficiency. 🗂️ Requirements: Bachelor's degree in healthcare administration, information technology, or equivalent combination of education and experience, Minimum 2 years of experience in account management or customer support within healthcare EDI, Strong understanding of EDI standards and protocols, Knowledge of healthcare billing and claims processes, Ability to use Salesforce for documentation and reporting, Willingness to travel up to 20% 📃 Skills: EDI, HealthcareEDI, Salesforce, ClaimsProcessing, RevenueCycleManagement, EligibilityVerification, PaymentProcessing, DataExchange 🏢 Description: About the Role We're looking for a Client Success Manager to join our growing team. This position plays a crucial role in managing and supporting healthcare customers who utilize Office Ally tools in their day-to-day operations. This position serves as the primary escalation point for assigned clients, collaborates with the Sales Account Management team on communications and projects, oversees implementations and solutions, provides proactive support, resolves issues, and drives client retention. What You'll Do Client Relationship Management - Build and maintain strong relationships with healthcare clients, understanding their specific nuances in conducting business each day. - Serve as the primary escalation point for providers, promptly addressing their inquiries, concerns, and requests with professionalism. - Conduct proactive client outreach based on the schedule outlined by Client Services leadership. Onboarding - Partner with the onboarding team to ensure a seamless transition for clients. - Partner with the Learning Experience team to ensure clients have access to all training resources necessary to perform at an optimal level. Transaction Support - Troubleshoot and resolve issues, including rejected claims and data discrepancies. - Assist clients in optimizing their processes to enhance efficiency and reduce errors. Documentation and Reporting - Utilize Salesforce to maintain accurate records of interactions with clients and issue resolutions. Collaboration and Cross-Functional Teamwork - Collaborate with internal teams, including IT/Engineering, Sales, compliance, and client support, to deliver comprehensive solutions and resolve client issues. - Contribute to the development and improvement of internal systems, processes, and products. What You'll Need - Bachelor's degree from a four-year college or university in healthcare administration, information technology, or an equivalent combination of education and experience. - 2+ years of related experience and/or training in account management or customer support within healthcare EDI. - Deep understanding of EDI standards, protocols, and healthcare industry practices. - Familiarity with healthcare billing and claims processes. Nice to Have - Familiarity with EDI software and systems is a plus. Travel Requirements - Up to 20% travel, including client meetings, team gatherings, or company events. Compensation and Benefits Compensation may vary based on individual skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits. Actual compensation will be determined considering the candidate's qualifications, relevant experience, and internal equity. Equal Opportunity The employer is an Equal Opportunity Employer and does not discriminate on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by law.