Director, Client Strategy (Media Director)

🏢 Summary: Senior-level Paid Search role leading enterprise strategy and execution across large-scale media investments, acting as a strategic partner to clients and overseeing complex campaign structures. The position combines hands-on platform management with team leadership, driving optimization, automation, and innovation across Google Ads, SA360, and Microsoft Ads. Offers a remote-first setup, competitive salary, performance bonus, and comprehensive benefits. 🗂️ Requirements: 6+ years managing enterprise-level paid search programs, Minimum 2 years of staff management experience, Experience managing large-scale paid search investments and complex account structures, Experience in SaaS, fintech, HR/payroll, SMB platform, or similar performance marketing environments, Deep expertise in Google Ads and Microsoft Ads, Experience with campaign architecture, automation, audience targeting, bidding frameworks, and feed management, Experience using GA4 and enterprise analytics platforms, Ability to manage multiple products, campaigns, and business objectives simultaneously 📃 Skills: GoogleAds, MicrosoftAds, SA360, GA4, Automation, AudienceTargeting, Bidding, FeedManagement, Analytics, Forecasting, Budgeting, Optimization 🏢 Description: The Role Benefits - Remote-first culture - Unlimited PTO - Extended Holiday break (Winter) - Flexible schedules - Work from anywhere options* - 100% paid parental leave - 401(k) matching - Medical, Dental, Vision, Life, Pet Insurance - Sponsored life insurance - Short Term Disability insurance and additional voluntary insurance - Annual Class Pass credits and more! Compensation The anticipated annual salary for this role will range from $110,000 - $150,000, based on consideration of a wide array of factors unique to each candidate, including skill set, years and depth of experience, education and certifications, competitive benchmarks, scope of responsibility, market dynamics, geographic location, and respective state’s salary threshold for exempt employees. The total compensation package will include the benefits listed above and an annual performance bonus. This role has an associated annual target bonus component which is paid out based on Company performance, department performance, and individual performance. Bonuses are not guaranteed and you must be an active employee in good standing and not on a Performance Improvement Plan to be eligible. *This position may be performed remotely in most states within the US, with some exclusions. You Will Be - Serving as a senior strategic partner and embedded extension of the client’s marketing organization, leading paid search strategy, performance management, and executive-level business planning across a $100M+ multi-product media investment - Operating as both a strategist and hands-on practitioner by driving campaign architecture, optimization, execution oversight, and innovation initiatives to ensure operational excellence and measurable business impact - Managing highly complex enterprise account structures across SA360, Google Ads, Microsoft Ads, and other relevant paid search platforms - Balancing multiple stakeholder groups, competing business priorities, and evolving growth objectives within a sophisticated enterprise ecosystem - Driving strategic planning, forecasting, budgeting, testing roadmaps, and performance optimization initiatives aligned to client growth goals and broader business objectives - Translating complex performance trends and business insights into clear, executive-level recommendations and action plans for senior client stakeholders - Partnering closely with Client Strategy, Analytics, Strategy, Creative, and channel leadership teams to ensure integrated marketing alignment and operational excellence - Identifying opportunities for innovation, growth, process improvement, and operational scalability across the engagement - Leading, developing, mentoring, and supporting a team of four Paid Search Specialists through coaching, career development, quality assurance, prioritization, and performance management - Providing strong oversight of campaign execution, QA processes, account health, and delivery standards to ensure flawless execution across the business - Driving innovation and thought leadership across enterprise paid search strategy, automation, audience targeting, measurement, and optimization initiatives - Managing and escalating critical client or account issues appropriately while maintaining strong trust and partnership with senior stakeholders - Staying at the forefront of emerging trends, platform changes, AI-driven search developments, and evolving enterprise paid media strategies You Must Have - 6+ years of experience managing enterprise-level paid search programs within agency and/or client-side environments - Minimum of 2 years prior staff management experience with demonstrated success in developing, mentoring, and leading high-performing team members - Proven success in managing large-scale paid search investments and highly complex account structures across enterprise organizations - Experience supporting sophisticated SaaS, fintech, HR/payroll, SMB platform, or similarly complex performance marketing businesses - Deep expertise across Google Ads, Microsoft Ads, campaign architecture, automation strategies, audience targeting, bidding frameworks, feed management, and enterprise-scale optimization - Strong analytical and problem-solving skills with experience leveraging performance data, GA4, and enterprise analytics platforms to drive strategic decision-making and optimization opportunities - Excellent oral, written, and interpersonal communication skills with the ability to build trust and influence across teams and stakeholders - Ability to operate effectively within fast-paced, highly visible enterprise environments while managing complex stakeholder relationships and competing business priorities - Experience leading large-scale paid search engagements across multiple products, campaigns, audiences, and business objectives simultaneously - Strong track record driving operational rigor, process improvement, and strategic recommendations through data-driven insights and executive-level client communication This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

🏢 Summary: Leadership-focused role supporting branch operations and driving client development within a staffing environment. The position involves building client relationships, managing accounts, mentoring recruiters, and overseeing service delivery to ensure successful direct-hire placements. Offers competitive salary, bonus opportunities, and comprehensive benefits. 🗂️ Requirements: Proven leadership experience, Strong account management skills, High level of customer service skills, Ability to motivate and influence team members, Strong decision-making skills, Strong problem-solving skills 📃 Skills: Leadership, AccountManagement, CustomerService, Recruiting, Operations, DecisionMaking, ProblemSolving 🏢 Description: About the Position: In this role, you'll strategically build a client base through consistent outreach, visit clients onsite, collaborate with hiring managers to design staffing solutions, conduct candidate interviews, and provide mentorship and guidance to jobseekers as well as internal staff members. You'll build trust and rapport with key decision-makers while managing accounts, developing and implementing service delivery plans, and overseeing the development of the branch team. You Will: - Work with clients and job-seekers on high-level direct-hire opportunities - Support the Branch Manager in daily operations - Assist Recruiters with technique and guidance on challenging recruiting needs - Train and develop internal staff to build branch strength You Have: - Proven track record of success in a leadership role - High level of customer service and account management skills - Ability to motivate and influence internal staff - Strong decision-making and problem-solving skills Previous experience in recruiting is not required; training and tools will be provided. Candidates should demonstrate leadership capabilities and the ability to manage and develop a high-performing team. Pay: Target salary range for this role is $77,295 - $82,000 plus monthly bonus opportunities. The full salary range for the role is $77,295 - $86,200. Benefits: - Medical, Dental, Vision - Life and Long-Term Disability Insurance - Employee Wellness Program - Pet Insurance - Commuter Benefits - Consumer Discount Program Membership - 401(K) Retirement Plan with Employer Match - 8 Paid Holidays - 15 days of Paid Time Off (PTO) the first year - 3 days of Paid Community Service Time (CTO) - 3 weeks of Paid Parental Leave, plus PTO match of up to 3 weeks

🏢 Summary: Leadership role responsible for scaling the Enterprise sales segment by managing and developing a team of Account Executives focused on complex B2B SaaS healthcare deals. The position drives go-to-market strategy, pipeline growth, and revenue forecasting while optimizing sales processes and tools. It requires strong expertise in enterprise sales methodologies and modern sales technologies within high-growth environments. 🗂️ Requirements: 8+ years Enterprise B2B SaaS sales experience, 4+ years managing quota-carrying sales teams, Experience with complex, multi-threaded enterprise sales cycles, Proven record of exceeding revenue targets, Fluency in MEDDPICC methodology, Fluency in Command of the Message framework, Experience with modern sales tech stacks, Ability to build strategic account plans and close enterprise deals, Understanding of SaaS economics, Ability to engage C-Suite stakeholders 📃 Skills: MEDDPICC, Command, Salesforce, Gong, SaaS, CRM, Forecasting, KPIs 🏢 Description: About the role: As a Director of Sales, you will play a pivotal role in scaling the Enterprise business. You will lead a team of high-performing Account Executives responsible for driving new business, expanding strategic accounts, and building long-term relationships with large healthcare organizations. This is a highly visible leadership position for a strategic, metrics-driven sales leader who thrives in fast-paced environments and excels at coaching teams through complex sales cycles. You will partner closely with cross-functional leaders across Marketing, Account Management, Product, and Finance to shape and execute the go-to-market strategy. Compensation: Base compensation may range from $165,000-$200,000 with a 50/50 variable component. Competitive equity and benefits are included as part of the total compensation package. Responsibilities: Sales Leadership & Execution - Lead and scale a team of quota-carrying Enterprise Account Executives, fostering a performance-driven and collaborative culture - Build and reinforce sales methodology grounded in MEDDPICC and Command of the Message - Set strategic account plans and partner on pipeline development, deal execution, and territory optimization - Develop and manage sales forecasts, territory plans, and KPIs to ensure consistent growth - Partner with Sales Enablement to onboard, coach, and develop team performance Strategy & Cross-Functional Collaboration - Partner with executive leadership to define and iterate on the go-to-market strategy for the Enterprise segment - Work with Revenue Operations to assess pipeline health, improve efficiency, and enhance forecasting accuracy - Collaborate with Marketing to inform campaign targeting and generate pipeline - Provide structured customer feedback to Product and GTM teams to influence roadmap and messaging - Engage with high-priority prospects and customers as an executive sponsor and strategic partner Process Optimization & Scale - Design and implement scalable, repeatable sales processes - Evaluate and refine sales tools and CRM workflows to increase productivity and visibility - Drive rigorous deal reviews and implement mutual action plans to reduce deal slippage and increase conversion - Leverage data to experiment, learn, and adapt tactics in a competitive market Qualifications: - 8+ years of experience in Enterprise B2B SaaS sales - 4+ years directly managing quota-carrying sales teams - Demonstrated success navigating complex, multi-threaded sales cycles within enterprise accounts - Track record of exceeding revenue goals and scaling sales teams in high-growth environments - Fluency in MEDDPICC, Command of the Message, and modern sales tech stacks (e.g., Salesforce, Gong) - Demonstrated ability to build strategic account plans and close enterprise deals - Deep understanding of SaaS economics and driving deal velocity while protecting margin - Exceptional communication, executive presence, and negotiation skills - Player-coach mentality with willingness to support deals directly when needed

🏢 Summary: Leadership role responsible for driving retention, growth, and operational excellence for a Pharmacy Benefit Management (PBM) Client Success team. The position oversees strategic client relationships, renewal and expansion initiatives, and cross-functional collaboration to optimize PBM services and outcomes. This role combines team leadership, strategic account management, and process development within a scaling healthcare environment. 🗂️ Requirements: 8+ years experience in client management, consulting, or operations, 4+ years experience in healthcare, PBM, or benefits industry, Bachelor’s Degree (PharmD preferred), Experience leading teams working with complex PBM products, Ownership of strategic PBM account relationships, Ability to manage multiple high-priority PBM initiatives, Experience presenting to large groups and handling escalated client situations, Advanced proficiency in MS Office or Google Suite and Salesforce (or other CRM) 📃 Skills: PBM, Salesforce, CRM, MSOffice, GoogleSuite, Analytics, Operations, AccountManagement, KPI, Healthcare 🏢 Description: ABOUT THE ROLE The Director, Client Success will lead the growing Client Success (CS) team within the Pharmacy Benefit Management (PBM) line of business and will be responsible for overall retention, satisfaction, and growth of the book of business. This role partners closely with Commercial Sales, Implementation, Service Delivery, Product, and Marketing to meet client needs and maximize the effectiveness of the CS function within PBM. Accountabilities include developing PBM-specific CS goals and strategy, optimizing operational processes, creating playbooks and best practices, and leading a high-performing team. The role also oversees key client relationships, serves as a point of escalation, and drives issue resolution internally and externally. KEY RESPONSIBILITIES - Lead a team of Client Success Managers and Associates within PBM - Evolve client segmentation and service model for a scaling PBM organization; manage team capacity and staffing - Drive and operationalize client renewal, growth (upsell/cross-sell), and retention strategies specific to PBM services - Build process playbooks, tools, and templates to ensure consistency and scalability - Partner cross-functionally to optimize internal resources and improve PBM service quality - Lead strategic PBM account planning and ensure timely execution - Drive accountability for client deadlines and key initiatives such as churn mitigation and member activation - Build long-term strategic client partnerships focused on ROI and relationship expansion - Deepen client feedback and data gathering; develop strategies to address gaps - Collaborate with Marketing, Service Delivery, Operations, Product, and Analytics on strategic initiatives and PBM customizations - Optimize the client handoff process from Implementation to CS - Manage onboarding, training, and development of CS team members - Oversee executive-level client relationships and executive sponsor involvement - Drive annual planning process including PBM-specific goals and KPIs - Travel to key client, broker, and TPA meetings as needed ABOUT YOU - 8+ years of relevant experience in client management, consulting, or operations - 4+ years of experience in healthcare, PBM, or benefits industry - Bachelor’s Degree required; PharmD preferred - Experience leading and developing teams working with complex PBM products - Operational excellence and cross-functional collaboration skills - Primary ownership of strategic PBM account relationships - Strong critical thinking and ability to communicate technical PBM information clearly - Ability to manage multiple high-priority initiatives and reprioritize effectively - Comfortable managing external PBM stakeholders and escalated situations - Skilled in presenting to large groups, in-person and virtually - Comfortable with ambiguity and solving complex PBM problems - Advanced skills in MS Office and/or Google Suite and Salesforce (or other CRM) COMPENSATION $150,000–$180,000 annually, plus bonus and equity. Compensation is determined by geographic location, experience, and qualifications.

🏢 Summary: Client-facing Paid Social Strategist role focused on building and optimizing LinkedIn advertising strategies for B2B clients across technology, industrial, and services sectors. Responsible for managing multiple mid-market and enterprise accounts, developing quarterly strategies, and driving measurable performance through data-driven campaign execution. The position operates remotely and emphasizes analytics, CRM alignment, and cross-sell growth. 🗂️ Requirements: 2+ years experience at a performance/digital marketing agency, Hands-on experience supporting B2B clients, Deep expertise in LinkedIn Ads, Experience managing paid social campaigns end-to-end, Ability to build and manage paid media budgets, Experience with mid-market or enterprise accounts, Ability to analyze and optimize campaigns using analytics tools, Understanding of audience segmentation and targeting, Ability to manage multiple client accounts simultaneously 📃 Skills: LinkedIn, LinkedInCampaignManager, Zoominfo, 6Sense, GoogleAnalytics, GA4, Excel, CRM, Programmatic, OCT 🏢 Description: Roles & Responsibilities Oversee and lead a collection of Social Media accounts Serve as direct support to client contacts Weekly communication with any vendors or operational partners to ensure alignment on tasks, work quality, and improvements Build strategies for clients each quarter Create, maintain, and optimize budgets for paid media campaigns Deeply understand client positioning and unique value propositions Confirm lead routing is accurate within a CRM Responsible for personal productivity and utilization Work directly with Associate Director to ensure internal and client goals are being achieved Understand the value of Programmatic campaigns Drive cross-sells, upsells and referrals via client relationships and professional network Execute and optimize advertising campaigns within LinkedIn including ad copywriting, TAM development, and targeting to maximize ROI What You Offer 2+ years experience working at a performance/digital marketing agency, with hands-on experience supporting B2B clients Deep expertise across paid social advertising campaigns, specifically LinkedIn Ads Understanding of different Ad Units within the LinkedIn Platform such as conversation ads, document ads, CTV and more Proficiency in using advertising platforms and tools such as LinkedIn Campaign Manager, Zoominfo, 6Sense, and more Strong understanding of Paid principles, including keyword research, ad copywriting, bid management, and campaign optimization Ability to analyze campaign performance data using tools like Google Analytics, GA4, Excel, or other analytics platforms to make data-driven decisions and optimize campaign performance Ability to drive results and measure via OCT Experience with audience segmentation by tier, job title etc. Proven and measurable success with mid-market or enterprise accounts Ability to translate and articulate strategy and tell stories with data Ability to organize, prioritize and manage multiple projects simultaneously Travel to visit clients approximately once per year, per client or as needed What Success Looks Like Effectively manage approximately five mid-tier and enterprise accounts Meet and exceed department level KPIs, such as client growth and goal attainment (core KPIs include client NSMs and Client Satisfaction scores) Build client trust and relationships that create consistent renewals Cross-sell services that align with client goals and objectives Clearly communicate results with client point of contact and executives Exceptional decision making as it relates to strategic direction for accounts Benefits Medical, dental, vision plans, disability, and life insurance coverage for you and your family 100% employer-paid plan for you and 50% employer contribution for dependents Mental health support through Spring Health and Headspace Physical health support through Omada, Carrott, Aaptiv virtual workouts, and complimentary One Medical membership Unlimited PTO (2-week minimum), Paid Company Holidays, Birthday Off, End of Year Recharge (December 24 - January 1), Paid Parental Leave Traditional and Roth 401(k) with a 3% company match Annual bonus based on tenure Work Environment Requirements Remote-first role with ability to work from anywhere in the US; global opportunities available where established Operate 100% virtually from a home office Daily collaboration through virtual meetings (Zoom) and Slack Use of laptop (PC or Mac), software platforms, and office productivity tools Ability to remain stationary for extended periods and maintain reliable internet access Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions

🏢 Summary: The Director of Client Success (PBM) leads and scales the Client Success team, driving retention, growth, and satisfaction across a pharmacy benefit management book of business. This role owns strategic account planning, operational excellence, renewal and upsell strategy, and executive-level client relationships. The position partners cross-functionally to optimize processes, enhance PBM service delivery, and achieve measurable ROI for clients. 🗂️ Requirements: 8+ years experience in client management, consulting, or operations, 4+ years experience in healthcare, PBM, or benefits industry, Bachelor's Degree, Experience leading teams working with complex PBM products, Primary ownership of strategic PBM account relationships, Operational excellence and cross-functional collaboration experience, Ability to manage multiple high-priority PBM initiatives, Advanced proficiency in MS Office or Google Suite and Salesforce (or other CRM) 📃 Skills: PBM, Salesforce, CRM, MSOffice, GoogleSuite, Analytics 🏢 Description: ABOUT THE ROLE The Director, Client Success will lead the growing Client Success (CS) team within the Pharmacy Benefit Management (PBM) line of business and will be responsible for overall retention, satisfaction, and growth of the book of business. This person will work closely with Commercial Sales, Implementation, Service Delivery, Product, Marketing, and others to meet client needs and ensure maximum impact and effectiveness of the CS function within PBM. Accountabilities include developing PBM-specific CS goals and strategy, optimizing operational processes, developing playbooks and best practices, and leading a high-performing team. This person will oversee and guide key client relationships and serve as a point of escalation, driving issue resolution internally and externally. KEY RESPONSIBILITIES - Lead a team of high-performing Client Success Managers and Associates within PBM - Evolve client segmentation and service model for a scaling PBM organization and manage team capacity and staffing - Drive and operationalize client renewal, growth (upsell/cross-sell), and retention strategies specific to PBM services - Build process playbooks, tools, and templates to ensure consistency and scalability of team execution in PBM - Partner cross-functionally to introduce new processes that optimize internal resources, improve PBM service quality, and enable higher volume output - Lead strategic PBM account planning with key stakeholders and ensure timely execution - Drive team accountability in meeting client deadlines and delivering on key initiatives such as churn mitigation and member activation - Build long-term strategic client partnerships focused on driving significant ROI and expanded relationships - Deepen client feedback and data-gathering and develop strategies to address gaps - Collaborate with Marketing, Service Delivery, Operations, Product, and Analytics on strategic initiatives and PBM client requests, including influencing roadmap customizations - Optimize the client relationship handoff process from Implementation to CS within PBM - Manage CS team onboarding, training, and professional development specific to PBM services - Oversee executive-level client relationships and facilitate executive sponsor involvement - Drive annual planning process for the CS team, including PBM-specific goals and KPI targets - Travel to key client, broker, and TPA meetings as needed ABOUT YOU - 8+ years of relevant experience in client management, consulting (strategy, healthcare, benefits), or operations - Minimum 4+ years of experience in healthcare, PBM, or benefits industry - Bachelor's Degree required, PharmD preferred - Experience leading and developing teams working with complex PBM products - Operational excellence and ability to work cross-functionally - Primary ownership of strategic PBM account relationships for a sustained period - Excellent critical thinking and communication skills, including ability to convey technical PBM information clearly - Ability to manage multiple high-priority initiatives and reprioritize effectively - Strong relationship management skills with external PBM stakeholders - Comfortable presenting in large groups and managing escalated client situations - Comfortable with ambiguity and solving complex PBM problems - Bias toward action - Advanced skills in MS Office and/or Google Suite and Salesforce (or other CRM) COMPENSATION $150,000–$180,000 annually, in addition to bonus and equity. Compensation is determined by geographic location, experience, and qualifications.

🏢 Summary: Strategic Customer Success leadership role managing high-value ISP accounts to drive adoption, measurable value, retention, and expansion of a SaaS platform. The position focuses on executive stakeholder engagement, lifecycle ownership, and cross-functional collaboration to maximize customer outcomes. This is a non-quota, post-sales role centered on long-term growth and customer impact. 🗂️ Requirements: 10+ years in dedicated Customer Success managing strategic or enterprise accounts, Proven experience in onboarding and implementation, Experience driving adoption and usage growth, Experience demonstrating value realization and ROI, Experience managing customer health and lifecycle, Experience leading renewals and retention efforts, Deep knowledge of ISP industry and go-to-market models, Understanding of network operations and service delivery, Knowledge of wireless technologies and CPE, Understanding of AI applications in ISP operations, Experience working cross-functionally with Sales, Product, and Engineering, Strong stakeholder management including executive engagement, Data-driven and analytical approach, Bachelor’s degree or equivalent experience 📃 Skills: SaaS, WiFi, AI, MachineLearning, Wireless, CPE, OpenSync, Cloud, Networking, DataAnalysis, ROI, CustomerLifecycle 🏢 Description: Customer Success Director (Strategic Accounts) Plume operates a recurring revenue model where long-term growth depends on ISP customers realizing measurable, sustained value from our platform. Customer Success is therefore a core driver of retention, expansion, and profitability. We are seeking a Customer Success Director (Strategic Accounts) to own a portfolio of high-value ISP customers and drive adoption, value realization, retention, and expansion. This is a post-sales, non-quota-carrying role focused on maximizing customer outcomes while partnering closely with Sales on growth opportunities. We are specifically looking for candidates whose career has been rooted in Customer Success. You will act as a trusted advisor to executive stakeholders, aligning the platform to customer business goals and ensuring measurable impact across growth, churn reduction, cost efficiency, and customer experience. What You'll Do Own Customer Outcomes Across a Strategic Portfolio Manage a portfolio of strategic ISP customers (defined as a set of named, high-value accounts with long-term revenue and growth potential). Own onboarding, adoption, value realization, and customer health across the full customer lifecycle. Develop deep understanding of each customer's business model, GTM strategy, and success metrics. Lead Executive Business Reviews (EBRs) focused on outcomes, ROI, and forward strategy. Act as a trusted advisor, guiding customers on best practices across product, operations, and go-to-market. Drive renewals and retention, proactively identifying and mitigating churn risk. Partner with Sales to identify expansion opportunities (cross-sell/upsell), while remaining non-quota carrying. Scale and Improve Customer Success Contribute to building and scaling the Customer Success function. Identify opportunities to improve customer journeys, playbooks, tooling, and engagement models. Analyze trends across accounts to inform repeatable best practices and strategic insights. Help define and standardize the Customer Success methodology. Drive Cross-Functional Alignment & Advocacy Partner with Product, Sales, Marketing, and Technical teams to deliver unified customer outcomes. Advocate for customers internally and influence product roadmap through structured feedback. Support customer advocacy programs (case studies, references, success stories). Engage leadership on strategic accounts, escalations, and performance metrics. Required Experience & Skills 10+ years of experience in a dedicated Customer Success function managing strategic or enterprise accounts. Proven experience across key Customer Success functions: onboarding & implementation; adoption & usage growth; value realization & ROI articulation; customer health & lifecycle management; renewals & retention. Deep knowledge of the ISP (Internet Service Provider) industry, including go-to-market models and growth drivers, network operations and service delivery, customer support models, wireless technologies and CPE, and emerging applications of AI in ISP operations. Strong commercial acumen with ability to balance customer value and business outcomes. Skilled in stakeholder management, including executive-level engagement. Experience working cross-functionally with Sales, Product, and Engineering teams. Analytical and structured thinker with a data-driven approach to customer outcomes. Excellent communication and presentation skills. Bachelor's degree (or equivalent experience). Total Compensation & Benefits Anticipated base compensation of $160,000.00 + bonus + equity + benefits. Benefits include a 401k plan and company match, basic life insurance, and health, dental, vision, and other benefits and perks. Base salary may depend on job-related knowledge, education, skills, experience, and other business-related considerations.

🏢 Summary: Leadership role overseeing regional account management for post-sale revenue, retention, and expansion within a highly regulated 503A/503B healthcare environment. Responsible for AI-enabled forecasting, growth strategy, compliance-embedded execution, and executive customer engagement to drive predictable, scalable performance. Leads and develops high-performing teams while aligning cross-functional operations to ensure quality, regulatory adherence, and sustainable growth. 🗂️ Requirements: 10–15 years in account management, customer success, or post-sale commercial leadership, 1–2 years leading leaders, Bachelor’s degree or equivalent experience, Proven success improving retention and expansion in regulated or complex environments, Advanced proficiency in CRM and forecasting tools, Experience with AI-driven analytics for pipeline and performance management, Strong knowledge of compliance and risk management in regulated industries, Experience in healthcare, life sciences, or similar regulated industry (preferred) 📃 Skills: CRM, AI, Analytics, Forecasting, Automation, Segmentation, Scoring, Dashboards, Compliance, RiskManagement 🏢 Description: Position Summary: The Director, Account Management – East/Southeast leads regional post-sale revenue performance, retention, and expansion across the customer base, directly impacting predictable growth, customer lifetime value, and enterprise trust. This role owns strategy, operating cadence, and leader development, ensuring disciplined execution, accurate forecasting, and compliant delivery. Leveraging AI as a force multiplier, the leader scales insight generation, prioritization, and decision quality to accelerate speed, consistency, and outcomes. Operating within a hyper-growth, highly regulated 503A/503B environment, the role aligns customer commitments with quality, regulatory, and operational realities. Success requires strong strategic thinking, rigorous execution, and exceptional learning agility to navigate complexity, elevate standards, and deliver durable, scalable performance while building teams and institutionalizing repeatable systems. Responsibilities: Regional Account Revenue Ownership - Own regional retention and expansion performance through AI-enabled account strategies and disciplined execution. - Develop scalable expansion frameworks leveraging AI-driven segmentation and opportunity scoring. - Establish high-confidence forecasting systems using AI-enhanced analytics and performance dashboards. Account Management Team Leadership - Build and coach high-performing managers through structured development plans and performance analytics. - Drive rigorous performance management using data-backed interventions and AI tools. - Lead structured hiring, succession planning, and workforce planning initiatives. Customer Stewardship and Executive Engagement - Own senior-level customer relationships, leading strategic conversations and negotiations. - Ensure consistent delivery of customer commitments through disciplined account planning and performance tracking. - Design and execute retention programs leveraging predictive analytics and health scoring. Compliance-Embedded Account Execution - Standardize workflows using AI-enabled automation, playbooks, and performance metrics. - Collaborate cross-functionally with Operations, Quality, Finance, Legal, and Sales. - Embed compliance, quality, and contractual guardrails into all account activities. Forecasting, Renewal Discipline, and Predictability - Leverage AI and advanced analytics to inform strategy and enhance decision-making. - Build scalable systems and governance models supporting rapid growth. - Champion continuous improvement through innovation and process refinement. Knowledge and Skills: - Advanced proficiency in CRM platforms, forecasting tools, and AI-driven analytics. - Strong leadership capability in team development and organizational design. - Deep understanding of regulated business environments, risk management, and compliance alignment. - Exceptional communication and strategic thinking skills. Experience and Qualifications: - 10 to 15 years of experience leading account management, customer success, or post-sale commercial organizations, with at least 1 to 2 years leading leaders. - Demonstrated success improving retention and expansion in regulated or complex environments. - Experience in healthcare, life sciences, or similarly governed industries preferred. - Bachelor’s degree required or equivalent experience considered. Employee Benefits, Health and Wellness: Comprehensive benefits including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Physical Requirements: Requires frequent communication, prolonged stationary positioning, regular use of hands and computer equipment, and movement throughout the office and corporate campus. Regular standing, walking, reaching, balancing, stooping, kneeling, crouching, or crawling may be required.

🏢 Summary: Leadership role focused on managing content marketing strategy, editorial quality, and AI-driven content initiatives for B2B manufacturing and industrial campaigns. The position combines team leadership, hands-on editorial oversight, SEO-driven strategy, and implementation of scalable AI content workflows. Candidates will work with cross-functional teams to deliver high-impact content programs and optimize marketing operations. 🗂️ Requirements: 7–10+ years in content marketing or content strategy, Experience managing and developing content or marketing teams, Strong understanding of B2B buyer journeys and marketing funnel content, Knowledge of SEO best practices and keyword research, Ability to manage multiple accounts and deadlines, Client-facing communication skills, Experience with content vendors or freelance writers, Experience using AI tools for content generation and analysis, Proficiency with AI content-generation platforms, Understanding of prompt engineering and AI model training 📃 Skills: SEO, GPT, Jasper, Copy.ai, SEMRush, HubSpot, Salesforce, GoogleAnalytics, GoogleAds, Asana, A/BTesting, DataStudio 🏢 Description: We are seeking a Manager, Content Marketing & Strategy to lead a team of content strategists, while serving as a hands-on editorial authority and senior point of contact for mission-critical accounts, and helping shape the future of marketing through applied AI and the evolution of scalable content products and processes within our marketing organization. This role is ideal for a leader who both enjoys building teams and being hands-on with execution when needed, elevating craft, and is comfortable going down the AI frontier rabbit holes to understand where it does and does not make sense. What you'll be doing: Team Leadership, Growth & Escalation Oversight Primary goal: Build and enable a high-performing content team while providing senior-level coverage for high-risk or high-value situations. - Lead, mentor, and develop a team of content strategists and editors across multiple manufacturing and industrial verticals - Set clear standards for content quality, strategic thinking, and client engagement - Serve as the senior escalation point for content-related challenges, delivery risks, or customer concerns - Provide guidance and intervention on mission-critical accounts when the stakes, visibility, or complexity are high - Partner with account leadership, marketing leadership, and operations to ensure alignment and resolution during escalations - Foster a culture of accountability, learning, and calm problem-solving under pressure - Support hiring, onboarding, performance management, and career development - Provide ongoing coaching, feedback, and performance guidance to content team members, balancing quality, efficiency, and professional growth Success looks like: A confident team that knows when to escalate, trusts leadership support, and consistently delivers high-quality work for even the most demanding accounts. Content Strategy, Editorial Excellence & Client Stewardship Primary goal: Ensure content excellence and strategic alignment for both core programs and high-visibility customer work. - Serve as the senior editorial authority and final quality bar for flagship content, including whitepapers, ebooks, research reports, and executive thought leadership - Provide direct editorial and strategic involvement for mission-critical customers, especially during launches, repositions, or escalations - Shape content strategies for integrated campaigns, account-based initiatives, and industry-specific programs - Translate complex manufacturing, engineering, and industrial topics into compelling, customer-centric narratives - Ensure content aligns with brand voice, messaging frameworks, buyer-journey intent, and customer objectives, while also leveraging SEO best practices - Establish repeatable editorial frameworks that scale across clients and verticals Success looks like: Customers view content as a strategic asset, trust leadership involvement during critical moments, and see consistent quality across engagements. AI Strategy, Experimentation & Enablement (Including Client Impact) Primary goal: Apply AI in ways that improve outcomes for teams and customers—without compromising trust or quality. - Act as a senior AI content strategist within marketing, with awareness of client-facing implications - Evaluate and pilot AI tools that support content creation, editing, research, optimization, and campaign planning - Design and evolve the prompt frameworks, parameters, and governance standards that guide AI-generated content - Ensure AI usage enhances speed and insight while protecting brand voice, accuracy, and client confidence - Enable teams and stakeholders through documentation, training, and transparent communication - Strategically apply AI content-generation tools, including prompt design and refinement - Define when AI workflows transition from experimentation into standardized, repeatable practice across the content organization Success looks like: AI is used responsibly and confidently—even in high-stakes scenarios—because processes are well-defined and trusted. What you bring to our team: - 7–10+ years of experience in content marketing or strategy, with a proven track record of delivering measurable performance improvements and presenting strategic recommendations to senior stakeholders - Proven experience managing and developing content or marketing teams - Bachelor's degree in Marketing, Communications, Journalism, or related field preferred - Strong understanding of B2B buyer journeys and marketing funnel content - Working knowledge of SEO best practices and keyword research - Clear, confident communication skills in client-facing environments - Ability to manage multiple accounts and deadlines simultaneously - Experience working with content vendors or freelance writers - Comfort using or learning AI tools for content generation, ideation, and analysis - Demonstrated ability to innovate within content strategy, including use of AI tools for efficiency and ideation - Proficiency with AI content-generation platforms (GPT models, Jasper, Copy.ai, etc.) - Strong understanding of prompt engineering concepts and foundational AI model training Nice-to-have experience: - B2B and/or industrial/manufacturing industry knowledge - Experience using SEO tools (e.g., SEMRush, Google Search Console), Data Studio reporting from Google, and/or A/B testing software - Experience using marketing automation platform tools (e.g., HubSpot, Salesforce Account Engagement, etc.) - Certifications: HubSpot (email, inbound), Google Analytics, Google Ads, Asana, and/or project management Benefits: - Base salary range: $100,000 – $120,000 annually - 401(k) match - Medical, dental, and vision insurance - Life and disability insurance - Generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave - Employee assistance program and wellbeing resources

🏢 Summary: Client-facing Paid Social Strategist role focused on building and optimizing LinkedIn advertising strategies for B2B mid-market and enterprise clients. The position involves managing multiple accounts, developing quarterly paid media strategies, overseeing budgets, and driving measurable performance outcomes. This remote-first role requires strong analytical expertise and hands-on experience with LinkedIn Ads and related marketing technology platforms. 🗂️ Requirements: 2+ years experience at a performance/digital marketing agency supporting B2B clients, Hands-on experience with LinkedIn Ads campaigns, Deep expertise in paid social advertising, Proficiency with LinkedIn Campaign Manager, Experience with ZoomInfo and 6sense, Strong knowledge of paid media principles (keyword research, bid management, campaign optimization), Ability to analyze campaign performance using Google Analytics, GA4, or Excel, Experience with audience segmentation (tier, job title, etc.), Proven success managing mid-market or enterprise accounts, Ability to manage multiple client accounts simultaneously 📃 Skills: LinkedIn, LinkedInCampaignManager, ZoomInfo, 6sense, GoogleAnalytics, GA4, Excel, CRM, Programmatic, OCT 🏢 Description: The Paid Strategist is a client-facing role responsible for day-to-day client deliverables, creating and managing custom client strategies, and communicating with clients and internal stakeholders to execute Paid Social initiatives. In this role, you will build high-performing Paid strategies for B2B businesses across Technology, Industrial, and Services markets. (Internal Title: Account Strategist, Paid Social) Roles & Responsibilities - Oversee and lead a collection of Social Media accounts - Serve as direct support to client contacts - Communicate weekly with vendors or operational partners to ensure alignment on tasks, quality, and improvements - Build strategies for clients each quarter - Create, maintain, and optimize budgets for paid media campaigns - Deeply understand client positioning and unique value propositions - Confirm lead routing accuracy within a CRM - Maintain personal productivity and utilization - Work directly with Associate Director to achieve internal and client goals - Understand the value of Programmatic campaigns - Drive cross-sells, upsells, and referrals through client relationships - Execute and optimize advertising campaigns within LinkedIn, including ad copywriting, TAM development, and targeting to maximize ROI What You Offer - 2+ years experience at a performance/digital marketing agency supporting B2B clients - Deep expertise in paid social advertising campaigns, specifically LinkedIn Ads - Understanding of LinkedIn ad units including conversation ads, document ads, CTV, and more - Proficiency with LinkedIn Campaign Manager, ZoomInfo, 6sense, and related tools - Strong understanding of paid media principles including keyword research, ad copywriting, bid management, and campaign optimization - Ability to analyze performance data using Google Analytics, GA4, Excel, or other analytics platforms - Ability to drive and measure results via OCT - Experience with audience segmentation by tier, job title, etc. - Proven success with mid-market or enterprise accounts - Ability to organize, prioritize, and manage multiple projects simultaneously - Travel to visit clients approximately once per year per client or as needed What Success Looks Like - Manage approximately five mid-tier and enterprise accounts - Meet and exceed KPIs including client North Star Metrics (NSMs) and Client Satisfaction scores - Build client trust leading to consistent renewals - Cross-sell services aligned with client goals - Clearly communicate results to client contacts and executives - Make exceptional strategic decisions for accounts Benefits - Medical, dental, vision, disability, and life insurance (100% employer-paid plan for employee, 50% contribution for dependents) - Mental health support through Spring Health and Headspace - Physical health support including Omada, Carrot fertility support, Aaptiv workouts, and One Medical membership - Unlimited PTO (2-week minimum), paid company holidays, birthday off, end-of-year recharge, paid parental leave - Traditional and Roth 401(k) with 3% company match - Annual bonus based on tenure Work Environment Requirements - Remote-first role with option to work from US locations or approved global locations (Canada, UK, Australia) with valid work authorization - 100% virtual work from home office - Use of laptop (PC or Mac), Zoom, Slack, and other productivity tools - Reliable internet access and professional background required - Ability to remain stationary for extended periods and interpret written and verbal communication - Ability to perform essential job duties with or without reasonable accommodation