Concierge (M-F, 4pm-12am) - Lease-up

Job Overview

Join our team as a concierge and become the epitome of hospitality excellence for our residents. As a trusted ambassador of our community, your primary focus will be delivering exceptional customer service and ensuring every resident's needs are met with care and professionalism. From warmly greeting guests to providing personalized assistance, you'll be the friendly, reliable presence our residents depend on. If you have a passion for creating memorable experiences and enjoy making people's lives easier, this role is a perfect fit.

Key Responsibilities

• Provide Class "A" customer service – building a good rapport with tenants and going above and beyond whenever possible
• Meet and greet all visitors such as tenants, guests and prospects
• Ensure reception area is tidy and presentable, with all necessary stationery and materials (e.g. pens, forms and brochures)
• Respond to tenant questions and complaints in a timely manner
• Ensure that only authorized individuals enter the building
• Manage incoming phone calls and direct them to the appropriate destination
• Coordinate reservations for amenity space, loading elevators and loading dock
• Complete daily building walks, looking for maintenance items, reorganizing furniture/décor and cleaning up whenever needed
• Work scheduled shifts
• Perform other duties as needed

Qualifications

• High School Diploma or equivalent (GED)
• Strong customer service background
• 1 year of concierge or high-end customer service experience is preferred
• Must be able to work weekends
• Ability to work holidays required; flexibility to pick up additional shifts as needed
• Proficient in Microsoft Office, particularly Outlook, Word and Excel
• Outgoing personality with ability to relate to diverse group of people
• Self-motivated and high energy
• Strong problem-solving skills
• Strong sense of urgency
• Highly credible and trustworthy, operating with a high degree of integrity
• Ability to hold oneself and others accountable and strive for a high level of excellence
• Customer-focused and results-oriented mindset
• Exceptional oral and written communication skills
• Ability to multitask and prioritize tasks with strong attention to detail
• Self-directed and able to work independently with minimal supervision

Benefits

Compensation:

• Competitive Salary with Bonus Potential
• Generous Benefit Package: Medical, Dental, Vision, 401K Match, Life Insurance

Career Development:

• Opportunities for Advancement within our expanding portfolio
• Annual Professional Development Funds to fuel your growth

Employee Perks:

• Housing Discount
• Commuter Benefits
• Free Parking and EV charging
• Parental Leave Program
• Friendly Work Environment that values collaboration

*Note: Benefits vary depending on the function of your role.