Head of Customer Programs & Estimating

🏢 Summary: Program Manager role focused on managing aerospace and high-reliability PCBA manufacturing programs from NPI through production and shipment. The position requires coordination across manufacturing, engineering, quality, and customer teams while ensuring IPC Class 3, AS9100, and compliance requirements are met. The role emphasizes schedule management, risk mitigation, documentation control, and customer communication in a fast-paced electronics manufacturing environment. 🗂️ Requirements: 5+ years in program management, project management, customer account management, or operations leadership in electronics manufacturing, Experience in PCBA manufacturing, EMS, contract manufacturing, aerospace electronics, defense electronics, or high-reliability manufacturing, Knowledge of IPC Class 3 manufacturing standards and inspection requirements, Ability to read customer drawings, BOMs, assembly documentation, and specifications, Experience managing complex BOMs, engineering changes, and production schedules, Ability to manage multiple programs and customer commitments simultaneously, Strong problem-solving and risk management skills, Experience with ERP, MRP, MES, or project management systems, Proficiency with Excel, Proficiency with Outlook, Proficiency with PowerPoint 📃 Skills: PCBA, IPC-A-610, J-STD-001, IPC-A-620, AS9100, ISO9001, ITAR, ERP, MRP, MES, SMT, AOI, AXI, Excel, Outlook, PowerPoint 🏢 Description: About the Role We are seeking an experienced Program Manager to lead customer programs in a high-reliability PCBA manufacturing environment. This role will manage complex electronics manufacturing projects with a strong focus on IPC Class 3 workmanship, aerospace compliance, customer communication, schedule execution, quality performance, and cross-functional coordination. The Program Manager will serve as the primary point of contact for assigned customer programs and will be responsible for driving projects from NPI through production, shipment, and sustaining support. This position requires strong organizational skills, technical manufacturing knowledge, and the ability to manage customer expectations while coordinating closely with Operations, Engineering, Quality, Materials, Planning, Test, Coating, and Inspection teams. This is an ideal role for someone with experience managing aerospace, defense, satellite, medical, or other mission-critical PCBA programs where quality, traceability, documentation, and schedule performance are critical. Responsibilities - Manage assigned customer programs through the full PCBA manufacturing lifecycle, including NPI, production launch, repeat builds, shipment, and sustaining support. - Serve as the primary customer-facing contact for program status, schedule updates, risks, escalations, quality issues, and delivery commitments. - Lead cross-functional coordination between Production, Engineering, Quality, Materials, Planning, Test, Conformal Coating, Inspection, and Shipping teams. - Manage programs requiring IPC-A-610 Class 3 workmanship standards and ensure customer-specific requirements are clearly communicated and executed. - Support aerospace and high-reliability compliance requirements, including documentation control, traceability, configuration management, customer flow-down requirements, and quality records. - Track and manage program schedules, build milestones, material readiness, ECOs, customer approvals, production status, and shipment commitments. - Identify program risks early and drive mitigation plans for material shortages, capacity constraints, quality concerns, test failures, yield issues, or changing customer requirements. - Coordinate NPI builds, pilot builds, production ramps, and repeat production orders while ensuring requirements are properly transferred into manufacturing. - Review customer documentation, BOMs, drawings, specifications, assembly notes, quality clauses, and special process requirements for completeness and execution risk. - Partner with Quality and Engineering teams to support root cause analysis, corrective actions, nonconformance resolution, MRB activity, and customer quality reporting. - Support customer audits, source inspections, first article requirements, AS9100-related activities, and aerospace customer compliance reviews as needed. - Maintain program dashboards, action trackers, open issue logs, build status reports, and customer communication records. - Drive internal accountability for customer commitments while maintaining realistic schedules and clear escalation paths. - Work closely with Planning and Materials teams to ensure production plans align with customer demand, material availability, and manufacturing capacity. - Support quoting activity, change order review, scope clarification, and customer-driven schedule or requirement changes. - Lead regular customer and internal program meetings with clear updates on schedule, risks, recovery plans, quality performance, and delivery status. Required Qualifications - 5+ years of experience in program management, project management, customer account management, or operations leadership within electronics manufacturing. - Direct experience in PCBA manufacturing, EMS, contract manufacturing, aerospace electronics, defense electronics, or high-reliability manufacturing. - Strong understanding of IPC Class 3 manufacturing requirements, workmanship expectations, inspection criteria, and documentation needs. - Experience managing customer programs involving complex BOMs, controlled documentation, engineering changes, material constraints, and production schedules. - Ability to read and understand customer drawings, BOMs, assembly documentation, specifications, quality clauses, and manufacturing requirements. - Strong ability to manage multiple programs, priorities, deadlines, and customer commitments at the same time. - Excellent written and verbal communication skills with the ability to communicate effectively with customers, executives, engineers, production teams, and quality teams. - Strong problem-solving skills with the ability to identify risks, drive corrective actions, and escalate issues appropriately. - Experience using ERP, MRP, MES, production tracking, or project management systems. - Proficiency with Microsoft Excel, Outlook, PowerPoint, and standard business reporting tools. Preferred Qualifications - Experience working in an AS9100, ISO 9001, ITAR, aerospace, defense, satellite, or space electronics manufacturing environment. - Experience supporting customer source inspection, first article inspection, configuration control, and aerospace documentation packages. - Familiarity with IPC-A-610, J-STD-001, IPC-A-620, conformal coating, staking/underfill, rework, test, and final inspection processes. - Experience managing programs involving SMT, through-hole, selective solder, AOI, AXI, flying probe, functional test, conformal coating, rework, and final source inspection. - Experience in a high-mix, low-volume PCBA manufacturing environment. - Project Management Professional certification or formal project management training is a plus. Key Skills and Competencies - Strong customer communication and relationship management skills - High level of ownership, accountability, and follow-through - Strong understanding of Class 3 and aerospace-quality manufacturing expectations - Ability to lead cross-functional teams without direct authority - Strong schedule management, risk management, and escalation skills - Ability to work effectively under pressure in a fast-paced manufacturing environment - Strong attention to detail and documentation discipline - Practical understanding of electronics manufacturing processes - Ability to balance customer priorities with internal capacity, material availability, and production constraints Success in This Role Looks Like - Customer programs are clearly organized, actively managed, and well communicated. - Delivery commitments, schedule risks, and recovery plans are visible and understood. - Class 3 and aerospace requirements are properly documented, communicated, and executed. - Internal teams have clear priorities, ownership, and action items. - Customer escalations are handled professionally and with urgency. - Quality issues, nonconformances, and corrective actions are tracked through closure. - Customer satisfaction, on-time delivery, and overall program performance improve over time. Work Environment This position operates in a PCBA manufacturing environment and requires regular interaction with production, engineering, quality, materials, planning, test, conformal coating, inspection, and shipping teams. The role may require time on the manufacturing floor, participation in production meetings, customer audits, program reviews, and urgent escalation activities. Pay Range $75,000—$95,000 USD Rocket EMS will consider qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act. Candidates are not required to disclose criminal history or participate in a background check unless and until a conditional offer of employment has been made. Any final offer of employment may be conditioned on completion of a background check, consistent with applicable law.

🏢 Summary: Leadership role overseeing regional account management for post-sale revenue, retention, and expansion within a highly regulated 503A/503B healthcare environment. Responsible for AI-enabled forecasting, growth strategy, compliance-embedded execution, and executive customer engagement to drive predictable, scalable performance. Leads and develops high-performing teams while aligning cross-functional operations to ensure quality, regulatory adherence, and sustainable growth. 🗂️ Requirements: 10–15 years in account management, customer success, or post-sale commercial leadership, 1–2 years leading leaders, Bachelor’s degree or equivalent experience, Proven success improving retention and expansion in regulated or complex environments, Advanced proficiency in CRM and forecasting tools, Experience with AI-driven analytics for pipeline and performance management, Strong knowledge of compliance and risk management in regulated industries, Experience in healthcare, life sciences, or similar regulated industry (preferred) 📃 Skills: CRM, AI, Analytics, Forecasting, Automation, Segmentation, Scoring, Dashboards, Compliance, RiskManagement 🏢 Description: Position Summary: The Director, Account Management – East/Southeast leads regional post-sale revenue performance, retention, and expansion across the customer base, directly impacting predictable growth, customer lifetime value, and enterprise trust. This role owns strategy, operating cadence, and leader development, ensuring disciplined execution, accurate forecasting, and compliant delivery. Leveraging AI as a force multiplier, the leader scales insight generation, prioritization, and decision quality to accelerate speed, consistency, and outcomes. Operating within a hyper-growth, highly regulated 503A/503B environment, the role aligns customer commitments with quality, regulatory, and operational realities. Success requires strong strategic thinking, rigorous execution, and exceptional learning agility to navigate complexity, elevate standards, and deliver durable, scalable performance while building teams and institutionalizing repeatable systems. Responsibilities: Regional Account Revenue Ownership - Own regional retention and expansion performance through AI-enabled account strategies and disciplined execution. - Develop scalable expansion frameworks leveraging AI-driven segmentation and opportunity scoring. - Establish high-confidence forecasting systems using AI-enhanced analytics and performance dashboards. Account Management Team Leadership - Build and coach high-performing managers through structured development plans and performance analytics. - Drive rigorous performance management using data-backed interventions and AI tools. - Lead structured hiring, succession planning, and workforce planning initiatives. Customer Stewardship and Executive Engagement - Own senior-level customer relationships, leading strategic conversations and negotiations. - Ensure consistent delivery of customer commitments through disciplined account planning and performance tracking. - Design and execute retention programs leveraging predictive analytics and health scoring. Compliance-Embedded Account Execution - Standardize workflows using AI-enabled automation, playbooks, and performance metrics. - Collaborate cross-functionally with Operations, Quality, Finance, Legal, and Sales. - Embed compliance, quality, and contractual guardrails into all account activities. Forecasting, Renewal Discipline, and Predictability - Leverage AI and advanced analytics to inform strategy and enhance decision-making. - Build scalable systems and governance models supporting rapid growth. - Champion continuous improvement through innovation and process refinement. Knowledge and Skills: - Advanced proficiency in CRM platforms, forecasting tools, and AI-driven analytics. - Strong leadership capability in team development and organizational design. - Deep understanding of regulated business environments, risk management, and compliance alignment. - Exceptional communication and strategic thinking skills. Experience and Qualifications: - 10 to 15 years of experience leading account management, customer success, or post-sale commercial organizations, with at least 1 to 2 years leading leaders. - Demonstrated success improving retention and expansion in regulated or complex environments. - Experience in healthcare, life sciences, or similarly governed industries preferred. - Bachelor’s degree required or equivalent experience considered. Employee Benefits, Health and Wellness: Comprehensive benefits including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Physical Requirements: Requires frequent communication, prolonged stationary positioning, regular use of hands and computer equipment, and movement throughout the office and corporate campus. Regular standing, walking, reaching, balancing, stooping, kneeling, crouching, or crawling may be required.

🏢 Summary: Senior Strategic Account Manager role focused on managing and growing U.S. Federal Government and defense customer accounts, overseeing commercial relationships, contract performance, renewals, and account expansion. The position works closely with delivery and engineering teams to support mission-focused government customers across defense, intelligence, and civilian agencies. Requires experience with federal contracting, government procurement, and national security technology environments. 🗂️ Requirements: 8+ years supporting U.S. Federal Government customers in account management, program management, customer success, business development, or similar roles, Experience managing strategic customer relationships in defense, intelligence, civilian agency, or government technology environments, Knowledge of federal acquisition processes, FAR/DFARS, contracting vehicles, and procurement practices, Experience managing complex customer engagements involving technical services, software, data, analytics, or mission-focused solutions, Ability to work across classified and unclassified environments, Familiarity with satellite, space, geospatial, GEOINT, weather, maritime, aviation, or national security technology sectors, Experience driving account expansion, renewals, or upsell opportunities within government programs, Experience working with government customers and federal systems integrators, Active Secret clearance, U.S. citizenship, Ability to work hybrid in Tysons Corner, Virginia 📃 Skills: FAR, DFARS, GEOINT, Satellite, Geospatial, Analytics, Aviation, Maritime, Procurement, Contracts, Security, Clearance 🏢 Description: We are seeking a Strategic Account Manager to manage and grow key U.S. Federal Government and defense customer relationships. This is a senior customer-facing role responsible for the post-award commercial success of federal accounts. The Strategic Account Manager serves as the primary commercial relationship owner throughout the life of a contract, overseeing customer engagement, contract administration, financial performance, renewals, and account growth activities. The role spans Department of Defense, Intelligence Community, civilian agency, and defense contractor customers. The Strategic Account Manager works closely with Delivery Project Managers and engineering teams responsible for technical execution and program delivery while owning the commercial relationship and customer engagement strategy. Quick Facts - Location: Tysons Corner, Virginia - Travel required for customer meetings, program reviews, classified engagements, industry events, and partner activities - Active Secret clearance required - Top Secret or TS/SCI clearance strongly preferred - U.S. citizenship required - Hybrid work model with minimum three in-office days per week Scope of Responsibility Strategic Account Management - Serve as the primary commercial relationship owner for assigned U.S. Federal Government, defense, intelligence, and prime contractor accounts - Develop trusted relationships with program managers, contracting officers, CORs, acquisition professionals, and senior mission stakeholders - Maintain understanding of customer priorities, mission objectives, funding environments, and program roadmaps - Represent the organization in customer engagements, program reviews, technical exchanges, and executive-level discussions across classified and unclassified environments - Develop and maintain strategic account plans supporting customer success, retention, and long-term growth Contract & Commercial Management - Own the commercial health and performance of assigned contracts throughout the customer lifecycle - Partner with Finance, Contracts, and Program teams to support invoicing, payment milestones, contract modifications, option exercises, and scope changes - Monitor contractual obligations and proactively resolve risks impacting customer relationships and program outcomes - Support renewal and recompete strategies through early engagement and long-term planning Customer Growth & Expansion - Identify opportunities to expand adoption of data, analytics, and space-based solutions - Develop account growth strategies aligned with customer mission requirements - Collaborate with Business Development and Federal Sales teams to support expansion opportunities - Contribute customer insights and stakeholder intelligence during pursuit and proposal activities Cross-Functional Leadership - Partner with Delivery Project Managers, engineering teams, and technical stakeholders to maintain visibility into program status and customer priorities - Advocate for customer needs internally and ensure expectations are understood across delivery teams - Coordinate customer communications and engagement strategies throughout the program lifecycle - Escalate commercial or relationship risks and support successful resolution Qualifications Required - 8+ years of experience in account management, program management, customer success, business development, or related customer-facing roles supporting U.S. Federal Government customers - Experience managing strategic customer relationships in defense, intelligence, civilian agency, or government technology environments - Working knowledge of federal acquisition processes, contracting vehicles, FAR/DFARS, and government procurement practices - Experience managing complex customer engagements involving technical services, software, data, analytics, or mission-focused solutions - Ability to operate effectively across classified and unclassified customer environments - Familiarity with satellite, space, geospatial, GEOINT, weather, maritime, aviation, or related national security technology sectors - Experience identifying and closing account expansion, renewal, or upsell opportunities within government programs - Experience working with government customers and federal systems integrators Benefits - Name Your Satellite Program Launch Attendance - Generous Time Off Policy - Education Assistance Program - Employee Assistance Program - Employee Stock Purchase Program - Family Leave - Fitness Reimbursement - Employee Referral Program - Healthy snacks and beverages in every office Additional Information - Access to U.S. export-controlled software and technology may be required - Background check including criminal history and employment verification required for conditional offers

🏢 Summary: Senior Manager role focused on strategic memory sales for AI infrastructure accounts, specializing in HBM and next-generation memory solutions. The position leads executive customer engagement, commercial negotiations, forecasting, and cross-functional execution for AI/datacenter platforms. Requires deep semiconductor industry expertise and onsite presence in San Jose with limited travel. 🗂️ Requirements: Bachelor's degree in Engineering, Business, or related discipline, 15+ years of sales experience in semiconductor industry or related technical field, Experience managing strategic accounts in memory and AI/datacenter markets, Knowledge of HBM and graphics memory markets, Understanding of AI training, inference, GPU architectures, and datacenter infrastructure, Experience with pricing strategy, supply planning, and commercial negotiations, Ability to collaborate with engineering, product development, and operations teams, Experience with data-driven forecasting and business reviews 📃 Skills: HBM, AI, GPU, Datacenter, Semiconductor, Memory, Sales, Forecasting, Pricing, Networking 🏢 Description: Please Note: To provide the best candidate experience amidst our high application volumes, each candidate is limited to 10 applications across all open jobs within a 6-month period. Advancing the World's Technology Together Our technology solutions power the tools you use every day—including smartphones, electric vehicles, hyperscale data centers, IoT devices, and more. Here, you'll have an opportunity to be part of a global leader whose innovative designs are pushing the boundaries of what's possible and powering the future. What You'll Do We are seeking a highly experienced and proactive Senior Manager, Memory Sales to lead one of the company's most critical strategic accounts within the rapidly evolving AI infrastructure and advanced memory ecosystem. This role will focus heavily on High Bandwidth Memory (HBM), and next-generation memory solutions supporting AI training and inference platforms. The ideal candidate will serve as the primary commercial and strategic interface for a customer, driving executive engagement, long-term business planning, supply alignment, pricing strategy, and cross-functional execution across engineering, operations, and product teams. Location: Daily onsite presence at our San Jose, CA Headquarters in alignment with our Flexible Work policy with 10-15% travel. Reports to: Senior Director, B2B Account Sales Key Responsibilities: Strategic Account Leadership - Own and manage one of the company's largest and most strategically important AI infrastructure accounts. - Develop and execute long-term account strategies aligned with customer roadmap, technology transitions, and capacity planning. - Build and maintain strong executive-level relationships across sourcing, engineering, operations, and architecture teams. HBM & Advanced Memory Business Management - Lead all commercial activities related to HBM and next-generation memory technologies. - Drive business negotiations involving pricing, supply allocation, product transitions, qualification timelines, and long-term agreements. - Support customer programs spanning AI accelerators, GPU platforms, networking systems, and datacenter infrastructure. AI Infrastructure Market Expertise - Maintain deep understanding of AI training and inference trends, hyperscale datacenter deployments, GPU architectures, and memory bandwidth requirements. - Provide strategic insights on industry direction, competitive positioning, and technology adoption impacting the customer roadmap. Cross-Functional Program Execution - Collaborate closely with engineering, product planning, operations, quality, and executive leadership teams to ensure seamless customer support and issue resolution. - Coordinate qualification schedules, production readiness, supply ramp planning, and technical escalations. - Lead internal alignment for critical customer deliverables and executive reviews. Customer Engagement & Issue Resolution - Anticipate customer needs and proactively manage risks related to supply, qualification, performance, and operational execution. - Drive urgent issue resolution with a strong sense of ownership and accountability in fast-moving environments. - Maintain high levels of customer trust through transparent communication and consistent execution. Data-Driven Business Management - Analyze market trends, customer demand signals, pricing dynamics, and internal operational data to drive strategic decisions. - Develop executive-level business reviews, forecasting models, and revenue growth strategies. What You Bring - Bachelor's degree in Engineering, Business, or related discipline and 15+ years sales experience in semiconductor industry or related technical field. - Strategic Account Management experience within memory and AI/datacenter markets. - Deep knowledge of the memory market, including HBM and graphics memory. - Understanding of AI/datacenter market trends and developments. - Experience collaborating with sales, product development, and engineering teams. - Data-driven decision-making and analytical skills. What We Offer - Base pay range: $176,000—$280,000 USD. - Medical, Dental, Vision, and 401(k) benefits. - Charitable giving match and community involvement opportunities. - 4+ weeks of paid time off plus holidays and sick leave. - Family support benefits including fertility care, adoption support, and medical travel assistance. - Emotional wellness support with therapy sessions and wellness apps. - Onsite café, gym, and virtual fitness classes. - Flexible work environment and benefits.

🏢 Summary: Senior Program Manager role focused on scaling and optimizing deployment operations for autonomous vehicle programs, ensuring seamless coordination from contract signing to live operations. The position drives process design, workflow automation, KPI tracking, and cross-functional alignment across sales, customer success, support, engineering, and product teams. It emphasizes building scalable systems and feedback loops to support growing fleet deployments in a technical, robotics-driven environment. 🗂️ Requirements: 6+ years of program or project management experience in complex technical environments, Bachelor’s degree in Computer Science, Engineering, Business, or related field, Experience scaling complex operational or deployment programs, Experience designing and automating workflows across sales, customer success, or support, Experience working with customer-facing teams in technical product environments, Familiarity with CRM and support platforms, Familiarity with project tracking tools, Strong analytical skills for operational data analysis, Ability to collaborate cross-functionally with engineering and product teams 📃 Skills: HubSpot, Salesforce, Zendesk, Jira, Confluence, CRM, KPI, Automation 🏢 Description: About this role: We are seeking a Senior Program Manager to own the operational programs that power autonomous vehicle deployments at scale. This person will build and maintain the systems, workflows, and cross-functional coordination that enable sales, customer success, support, and engineering teams to deliver a consistent, high-quality deployment experience as fleet and customer base grow. A key part of the role is maintaining a close feedback loop with the Product team, ensuring that field observations and customer needs consistently shape what we build next. Responsibilities Own the end-to-end deployment operations program, designing and scaling the processes that take a customer from signed contract to live autonomous operation. Identify manual, brittle, or one-off processes across sales, customer success, and customer support that create bottlenecks at scale, and build automated replacements. Partner with sales and customer success to ensure pre-sale commitments translate into executable deployment plans with clear timelines, dependencies, and handoffs. Develop and maintain the operational playbooks, tooling, and workflows that field and support teams rely on across all active deployments. Establish SLA frameworks and escalation paths for customer support that remain effective as deployment volume grows. Build a structured feedback channel between customer-facing teams and Product, synthesizing field observations into clear input on feature gaps, operational friction, and emerging customer needs. Define and track deployment KPIs, including time-to-live, issue resolution rates, and deployment repeatability, and use them to drive continuous improvement. Collaborate with engineering and product to ensure internal tooling investments reflect real deployment requirements and scale constraints. Qualifications 6+ years of experience in program or project management, deployment operations, or a related role with direct ownership of scaling complex programs. Bachelor's degree in a relevant field such as Computer Science, Engineering, Business, or a related discipline. Demonstrated experience designing and automating workflows across sales, customer success, or support functions, ideally in a hardware or field deployment context. Strong analytical instincts with the ability to spot systemic problems in operational data and build durable solutions. Experience working closely with customer-facing teams in a technical product environment involving complex, multi-stakeholder deployments. Familiarity with CRM and support platforms (e.g., HubSpot, Salesforce, Zendesk) and project tracking tools such as Jira and Confluence. Excellent communication skills; able to operate across sales, engineering, product, and executive stakeholders without losing clarity. Comfortable operating without a playbook, knowing when to establish process and when to move without it. Experience in autonomous systems, robotics, or industrial automation strongly preferred. Benefits & Perks Health benefits (Medical, Dental, Vision, HSA and FSA (Health & Dependent Daycare), Employee Assistance Program, 1:1 Health Concierge) Life, Short-term and long-term disability insurance (company funds 100% of premiums) Company 401(k) Commuter Benefits Flexible vacation policy Remote or hybrid work opportunities Sabbatical leave opportunity after 5 years with the company Paid Parental Leave Daily lunches for in-office employees and fully-stocked kitchen with snacks and beverages Monthly meal and tech allowances for remote employees

🏢 Summary: The Operations Program Manager will drive execution of strategic initiatives across a growing multi-unit organization, partnering closely with executive leadership to ensure operational priorities are delivered on time and aligned across departments. The role focuses on cross-functional project management, performance tracking, executive reporting, and scalable process improvement. This position requires a highly organized, analytical leader capable of managing complex initiatives in a fast-paced environment. 🗂️ Requirements: 5+ years of operational leadership, project management, consulting, or business operations experience, Strong project management and organizational skills, Advanced proficiency in spreadsheets, reporting, and data analysis, Ability to manage multiple concurrent projects with competing priorities, Strong written and verbal communication skills, Experience preparing executive-level reports and presentations, Ability to work independently with minimal supervision, Strong attention to detail and follow-through 📃 Skills: Spreadsheets, DataAnalysis, Reporting, Forecasting, KPIs, Dashboards, ProjectManagement, FinancialAnalysis 🏢 Description: Join the Team at Stress-Free Auto Care: Where Your Skills and Passion Drive Success! Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. Our mission is simple: make auto care a stress-free, trustworthy experience for everyone. Join us on this exciting journey and play a pivotal role in reshaping the automotive service industry! Position Summary Stress-Free Auto Care is seeking an Operations Program Manager to support the execution of strategic initiatives across our rapidly growing organization. This role serves as a force multiplier for executive leadership, ensuring critical projects are delivered on time, cross-functional teams remain aligned, and operational priorities are executed consistently across the company. The Operations Program Manager will work directly with executive leadership and partner closely with Operations, Customer Experience, Finance, Human Resources, Recruiting, Technology, Marketing, and Corporate Development. This individual will be responsible for driving accountability, managing complex projects, coordinating communication across departments, and ensuring organizational priorities are translated into measurable results. This role is ideal for an exceptionally organized, analytical, and execution-oriented leader who thrives in a fast-paced, high-growth environment. Key Responsibilities Strategic Initiative Management - Lead and coordinate company-wide strategic initiatives from planning through execution. - Develop project plans, timelines, milestones, ownership assignments, and reporting structures. - Ensure critical initiatives remain on schedule and obstacles are identified and resolved quickly. - Maintain visibility into all major organizational priorities and proactively escalate risks. Executive Operations - Support executive leadership in driving organizational priorities and special projects. - Prepare materials, reporting, presentations, and analyses for leadership meetings, board meetings, and strategic planning sessions. - Coordinate follow-up and accountability across leadership teams. - Manage action item tracking and ensure commitments are completed on schedule. Weekly Business Review (WBR) Management - Prepare and distribute Weekly Business Review reporting. - Consolidate operational performance metrics across stores, districts, and regions. - Identify performance trends, opportunities, and risks requiring leadership attention. - Coordinate follow-up actions resulting from WBR discussions. Operational Performance & Accountability - Monitor key operational metrics across the organization. - Identify underperformance and partner with leaders to develop corrective action plans. - Track progress against goals and ensure follow-through on commitments. - Assist in developing scalable systems and processes as the company grows. Corporate Development & Growth Initiatives - Support acquisition, diligence, integration, and store launch activities as needed. - Coordinate cross-functional efforts related to new store openings, conversions, and operational transitions. - Track project milestones and ensure readiness across all involved departments. Process Improvement - Document, improve, and standardize operational processes. - Identify inefficiencies and develop scalable solutions. - Build systems that improve communication, accountability, and execution across the organization. Qualifications Required - 5+ years of operational leadership, project management, consulting, business operations, or related experience. - Exceptional organizational and project management skills. - Strong written and verbal communication abilities. - Ability to manage multiple projects simultaneously with competing priorities. - Advanced proficiency with spreadsheets, reporting, and data analysis. - Strong attention to detail and follow-through. - Ability to work independently with minimal supervision. Preferred - Experience in multi-unit operations, retail, automotive, hospitality, franchising, or other distributed service businesses. - Experience supporting executive leadership teams. - Financial analysis, forecasting, or business planning experience. - M&A, integration, or corporate development exposure. - Experience building operational reporting and KPI dashboards. Characteristics of Success The ideal candidate: - Is relentlessly organized. - Creates clarity in ambiguous situations. - Holds people accountable while maintaining strong relationships. - Follows through on commitments and expects the same from others. - Anticipates problems before they occur. - Communicates clearly and concisely. - Thrives in a fast-moving, entrepreneurial environment. - Focuses on outcomes rather than activity. - Operates with urgency and professionalism. Compensation Base Salary $110,000 – $150,000 annually Annual Performance Bonus Target bonus opportunity of 20% of base salary, based on company performance, strategic initiative completion, and individual performance. Additional Incentive Opportunities Eligible for project-based incentive programs, including acquisition, integration, store launch, and other strategic growth initiatives as assigned. Benefits - Medical, Dental, and Vision Insurance - Paid Time Off - Paid Holidays - Professional Development Opportunities - Executive Mentorship and Leadership Development

🏢 Summary: The Account Manager is responsible for driving profitable revenue growth by developing new business and managing strategic accounts within a specialized platform. The role involves solution-based selling, account planning, contract negotiation, and close collaboration with technical and regional teams. This position requires independent work, strong industry expertise, and up to 75% travel. 🗂️ Requirements: Bachelor’s Degree in Plastics or Polymer Engineering, Business, Chemistry or related discipline or equivalent work experience, 5–7 years of sales experience in distribution, manufacturing, or account management, Experience in developing and managing strategic customer relationships, Ability to translate customer needs into technical solutions, Strong knowledge of materials and processing, Proficiency in MS Word, PowerPoint, and Excel, Legal authorization to work in the specified country, Ability to travel up to 75% 📃 Skills: CRM, MSWord, PowerPoint, Excel, Salesforecasting, Accountplanning, Contractnegotiation, Polymers, Thermoplastics, Processing 🏢 Description: Position Overview: The Account Manager is responsible for developing profitable growth, with a primary focus on target customers based on a specialization platform. This includes forecasting annual objectives for sales, margins, and volume growth. The role requires the ability to sell at all levels of management, build strong relationships, and assist customers in problem solving to deliver solutions. The individual must work independently with little oversight and effectively influence at the managerial peer level. Up to 75% travel is required. Responsibilities: - Deliver profitable revenue growth, including new business development - Achieve gross margin targets as a percentage of sales - Utilize customer-centric selling tools and processes, including scorecards, business reviews, EVE tools, high/wide/deep relationship development, prospecting, sales funnel development, AR collection, cross selling, and CRM management - Establish, track, and close new business targets aligned with short- and long-term objectives - Develop contact matrices and build relationships with key decision makers - Prospect and conduct cold calls - Develop and manage sales plans, sales budgets, and expense budgets - Establish account development plans and network across customer and internal organizations - Deliver planned results (AOP) - Identify and capture service opportunities within assigned geography or industry - Develop industry and product expertise to leverage opportunities - Collaborate with regional sales and technical teams to drive solutions-based growth - Align customer business strategies with company capabilities - Monitor competition and develop strategies to overcome barriers - Implement pricing and market strategies and negotiate customer contracts - Participate in strategy development and help define target markets and commercial strategy - Develop written account plans for top strategic accounts with defined sales metrics - Manage strategic relationships and monitor competitive activity - Maintain CRM data and sales statistics Qualifications: - Bachelor’s Degree in Plastics or Polymer Engineering, Business, Chemistry, or related discipline or equivalent work experience - 5–7 years of sales experience in distribution, manufacturing, sales, or account management - Ability to develop high, wide, and deep customer relationships - Strong analytical and complex problem-solving skills - Technical aptitude - Excellent verbal, written, and presentation skills - Broad knowledge of materials and processing - Strong computer skills with proficiency in MS Word, PowerPoint, and Excel - Legal authorization to work in the specified country is required

🏢 Summary: Leadership role responsible for managing purchasing activities in a manufacturing environment, ensuring material availability, supplier performance, and cost optimization to support production and customer requirements. The position oversees buyers, negotiates supplier agreements, analyzes MRP data, and drives cost reduction and process improvements. Requires strong ERP/MRP expertise and experience in electronics or contract manufacturing. 🗂️ Requirements: Minimum 7 years purchasing, supply chain, or procurement experience in manufacturing, Minimum 2 years leadership or supervisory experience in purchasing, Experience working with ERP/MRP systems, Experience managing supplier performance, production shortages, and cost reduction initiatives, Ability to analyze MRP demand, material reports, and production schedules, Proficiency in Microsoft Excel, Fluent English communication skills 📃 Skills: ERP, MRP, Excel, PCBA, Electronics, Procurement, Sourcing, Inventory, Negotiation, Analytics 🏢 Description: Position Summary The Purchasing Manager is responsible for leading purchasing activities in support of production schedules, customer requirements, inventory goals, supplier performance, and overall business objectives. This role manages the purchasing function to ensure materials, components, equipment, and services are sourced at the best overall value while meeting quality, delivery, and cost expectations. The Purchasing Manager works closely with Program Management, Planning, Production, Engineering, Quality, Sales, Finance, and suppliers to resolve material shortages, supplier issues, pricing concerns, account discrepancies, and delivery risks. This position requires strong leadership, sound business judgment, supplier management experience, and the ability to make effective decisions in a fast-paced contract manufacturing environment. Key Responsibilities Lead and manage purchasing activities to support production schedules, customer commitments, and inventory requirements. Oversee buyer performance, workload priorities, supplier follow-up, purchase order execution, and material shortage resolution. Review and analyze material buy lists, MRP requirements, production schedules, supplier lead times, and inventory levels to ensure purchasing actions align with business needs. Ensure purchase orders, purchase requisitions, change orders, and requests for quote are processed accurately and in a timely manner. Manage supplier relationships and serve as an escalation point for delivery issues, pricing concerns, quality issues, nonconforming material, and account discrepancies. Negotiate pricing, lead times, delivery terms, supplier agreements, and other purchasing conditions to achieve the best overall value. Coordinate purchasing activities with Program Management, Planning, Production, Engineering, Quality, Sales, and Finance. Monitor supplier performance related to cost, quality, delivery, responsiveness, and overall reliability. Develop and maintain supplier relationships, evaluate supplier competitiveness, and identify new or alternate supply sources when needed. Support material availability through effective purchasing practices, including just-in-time purchasing, economic order quantity planning, inventory control, and shortage management. Expedite, reschedule, or escalate materials as needed to meet production and customer requirements. Ensure material standards are met and that substitutions, variances, or nonconformances are properly reviewed and approved. Lead cost analysis, volume planning, sourcing reviews, and cost reduction initiatives for assigned commodities, components, equipment, and services. Identify and recommend cost-saving opportunities, alternate sourcing options, and make-versus-buy recommendations. Maintain and improve purchasing data accuracy, including supplier records, quote tables, part parameters, supplier codes, and purchasing reports. Review purchasing error reports, supplier performance data, shortage reports, and other key metrics to drive improvement. Monitor assigned subcontractors and suppliers to ensure performance meets cost, schedule, quality, and scope requirements. Support Sales, Program Management, and leadership with pricing, sourcing strategy, customer quoting, and contract negotiations as needed. Develop purchasing procedures, best practices, and process improvements to improve department efficiency and supplier performance. Provide accurate, prompt, professional, and courteous support to internal and external customers. Perform other duties as assigned by management. Education and Experience Minimum of 7 years of purchasing, supply chain, or procurement experience in a manufacturing environment. Minimum of 2 years of purchasing leadership, supervisory, or team lead experience preferred. Experience in contract manufacturing, electronics manufacturing, PCBA, or a similar production environment strongly preferred. Experience purchasing electronic components, mechanical parts, assemblies, equipment, services, or production-related materials preferred. Previous experience working with ERP/MRP systems required. Experience managing supplier performance, production shortages, cost reduction efforts, and purchasing escalations required. Required Skills and Qualifications Strong understanding of purchasing, procurement, supply chain, material planning, and inventory control processes. Working knowledge of contract manufacturing and electronics/PCBA manufacturing preferred. Strong leadership skills with the ability to guide, support, and hold purchasing team members accountable. Ability to read and interpret MRP demand, material reports, purchase history, supplier quotes, production schedules, and inventory data. Strong negotiation, analytical, problem-solving, and decision-making skills. Ability to manage supplier relationships and resolve complex purchasing or delivery issues. Ability to work independently and make sound decisions with limited direction. Strong organizational skills and ability to manage multiple priorities in a fast-paced, deadline-driven environment. Excellent communication skills with suppliers, internal departments, customers, and management. Strong attention to detail, follow-through, and sense of urgency. Proficiency with Microsoft Office, with strong Excel skills required. Must be able to read, write, and communicate effectively in English. Preferred Qualifications Experience sourcing electronic components in a high-mix, low-volume manufacturing environment. Experience supporting aerospace, medical, defense, or other high-reliability manufacturing industries. Familiarity with supplier scorecards, supplier corrective actions, cost reduction tracking, and commodity management. Experience with component shortages, lifecycle management, obsolete parts, alternate sourcing, and long-lead-time material planning. Experience developing purchasing metrics, reports, processes, and department improvement plans. Work Environment This role operates in both an office and manufacturing environment and requires regular interaction with suppliers, internal departments, production teams, and management. The Purchasing Manager must be comfortable managing changing priorities, urgent material needs, supplier escalations, production deadlines, and customer-driven requirements. Pay Range $120,000—$135,000 USD Rocket EMS will consider qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act. Candidates are not required to disclose criminal history or participate in a background check unless and until a conditional offer of employment has been made. Any final offer of employment may be conditioned on completion of a background check, consistent with applicable law.

🏢 Summary: Program Manager role focused on leading cross-functional go-to-market initiatives, product launches, and version release management in a cybersecurity environment. The position drives operational excellence by coordinating stakeholders, improving processes, managing release governance, and implementing scalable workflows and tools. The role also supports continuous improvement, change management, and KPI-driven execution across Product, Engineering, Marketing, Sales, and Customer Success teams. 🗂️ Requirements: 5+ years in Program Management, Product Operations, GTM Program Management, Release Management, or related field, Experience leading cross-functional go-to-market programs and product release cycles, Experience managing complex timelines, dependencies, and stakeholder communication, Experience improving business processes in fast-paced environments, Ability to influence cross-functional teams without direct authority, Strong written and verbal communication skills, Strong analytical and problem-solving skills 📃 Skills: Agile, PMP, Lean, SixSigma, Monday, AzureDevOps, Smartsheet, Salesforce, Confluence, SaaS, Cybersecurity, GTM, ReleaseManagement, KPIs 🏢 Description: Program Manager, GTM and Release Management Role Summary We are looking for a Program Manager to lead the cross-functional planning and execution of product go-to-market activities, version releases, and process improvement initiatives. This role is responsible for aligning Product, Engineering, Marketing, Sales, Customer Success, Support, Operations, and Enablement around a clear launch and release framework that drives readiness, adoption, and operational excellence. The ideal candidate combines strong program management discipline with practical experience in product launches, release planning, stakeholder coordination, and continuous improvement methodologies. This person will build repeatable processes, improve execution quality, and ensure products and releases move from planning to launch in a structured and scalable way. Key Responsibilities Go-to-Market Program Management - Lead end-to-end program management for product launches, feature launches, and major version releases - Build and manage integrated GTM plans across Product, Marketing, Sales, Customer Success, Support, Enablement, and Operations - Define launch scope, milestones, dependencies, risks, owners, and success criteria - Drive cross-functional readiness for internal and external launch activities - Ensure launch deliverables are completed on time, with clear accountability and escalation paths - Coordinate launch communications, enablement planning, release calendars, and stakeholder updates Product and Version Release Management - Own the program structure for product version releases from planning through release readiness and post-release review - Partner with Product and Engineering to align release timelines, milestones, and decision points - Establish and maintain release governance, release checklists, and readiness reviews - Track key release dependencies, risks, and blockers and drive mitigation plans - Ensure release documentation, internal communications, training, and support readiness are in place before launch - Facilitate post-release retrospectives and capture lessons learned for future improvements Process Improvement and Operational Excellence - Identify gaps, bottlenecks, and inefficiencies across launch, release, and cross-functional planning processes - Design and implement scalable workflows, templates, governance models, and operating rhythms - Standardize best practices for GTM execution, release management, status reporting, and stakeholder alignment - Define and monitor KPIs related to program execution, release quality, launch readiness, and process efficiency - Drive continuous improvement initiatives that reduce friction, improve predictability, and increase organizational maturity Stakeholder and Change Management - Serve as the central coordination point across multiple teams and senior stakeholders - Build alignment on priorities, timelines, resource needs, trade-offs, and critical decisions - Create clear executive-ready status updates, dashboards, and risk summaries - Support organizational adoption of new processes, tools, and ways of working - Drive accountability while maintaining strong cross-functional relationships New Tools Implementation - Lead the evaluation, selection, and implementation of new tools that improve GTM execution, release management, and operational workflows - Partner with cross-functional stakeholders to define business requirements, use cases, and success criteria for new systems - Coordinate rollout plans, testing, training, documentation, and change management activities for newly implemented tools - Ensure new tools integrate effectively with existing processes, reporting structures, and cross-functional operating models - Track tool adoption, process impact, and optimization opportunities to improve efficiency and scalability Required Qualifications - 5+ years of experience in Program Management, Product Operations, GTM Program Management, Release Management, or a related function - Proven experience leading cross-functional go-to-market programs and product or version release cycles - Strong background in managing complex timelines, dependencies, and stakeholder communication - Experience building and improving business processes in fast-paced, cross-functional environments - Demonstrated ability to influence without direct authority and drive alignment across teams - Strong written and verbal communication skills, including executive-level reporting - Strong analytical, organizational, and problem-solving skills Preferred Qualifications - Experience in B2B SaaS, enterprise software, cybersecurity, or technology organizations - Familiarity with product launch frameworks, release readiness models, and lifecycle management - Experience with tools such as Monday.com, Azure DevOps, Smartsheet, Salesforce, Confluence, or similar platforms - Experience supporting product launches across multiple audiences, regions, or channels - Certification or practical experience in Agile, PMP, Lean, Six Sigma, or change management frameworks Methodologies and Ways of Working - Agile program management - Stage-gate launch planning - Release readiness and launch governance frameworks - RACI and ownership models - Risk, issue, dependency, and decision tracking - Continuous improvement methodologies - Change management and stakeholder adoption planning - Retrospectives and lessons-learned reviews - KPI-driven operational management Core Competencies - Cross-functional leadership - Strategic planning and execution - Release and launch discipline - Process design and optimization - Executive communication - Risk management - Operational rigor - Attention to detail - Bias for action - Continuous improvement mindset Success Measures - On-time delivery of GTM milestones and release readiness activities - Improved predictability and consistency of launch and release execution - Reduced cross-functional friction and clearer ownership across workstreams - Higher internal readiness across Sales, Support, Customer Success, and Enablement - Better visibility into risks, dependencies, and program status - Documented process improvements that increase efficiency and scalability This role reports to Head of Program Management, and works closely with Product Management, Engineering, Marketing, Sales, Customer Success, Support, and Enablement. Why Join Semperis? You’ll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. Semperis maintains office locations in several cities across the globe. Where the job description specifies a required location, candidates will follow our hybrid work model. This includes working up to three days per week and remotely the remaining days. Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law.

🏢 Summary: Full-time Product Manager role focused on driving development and market adoption of the Logistics Application within an enterprise AI-native platform. The role involves defining, prioritizing, and integrating features, collaborating cross-functionally with engineering, data science, sales, and design teams, and scaling solutions across customer environments. Requires strong enterprise software experience, U.S. citizenship, and ability to travel up to 60%. 🗂️ Requirements: U.S. Citizenship, Bachelor's degree in business or technology-related field, 5+ years in product or software role, Experience with enterprise software (B2B or B2G), Ability to travel up to 60%, Strong written and oral communication skills, Ability to work cross-functionally in fast-paced environment 📃 Skills: ProductManagement, EnterpriseSoftware, Logistics, B2B, B2G, ValuePropositionCanvas, BusinessModelCanvas, DataScience, Roadmapping, MarketAnalysis 🏢 Description: Company Description Air is the leader in Enterprise Readiness. Our mission is to establish readiness as a real-time condition that is continuously achieved. Today, a dangerous Readiness Gap exists between what the front line needs and what is delivered. Our AI-native platform, Air Enterprise Readiness, aligns development, production, delivery, and sustainment into one coordinated execution system for government agencies and industrial suppliers. By revealing true capacity, exposing real constraints, coordinating resources, and executing at the speed of operational demands, the front line gets what it needs to succeed. Job Description We are seeking a customer-oriented product manager to help drive the development of the Logistics Application within the Air Enterprise Readiness platform. This is an individual contributor role reporting to our Director of Product for Logistics. This role is responsible for prioritizing, rationalizing, and integrating new features and existing prototypes into our Logistics Application. You are accountable for delivering valuable and differentiated solutions at scale, end-to-end, within our Air Enterprise Readiness platform. You will also partner with our sales and implementation teams to shape how we talk about our Logistics offering in the marketplace in a way that resonates with our customers. Air's application-aligned product managers are responsible for thinking broadly across the communities we serve and delivering solutions that provide value to a wide range of customers. They partner with account-aligned PMs, as well as our sales and implementation teams, to broadly scale "in-the-field" solutions and improve the configurability and adaptability of our platform. In this role, you will partner with customer-aligned PMs to integrate prototype workflows and capabilities into full production within the Air Enterprise Readiness platform. You should be highly motivated by the market adoption of the solutions you successfully launch. To do this job well, you must possess exceptional judgment when it comes to identifying opportunities to deliver customer value in a productized way, as well as in the relative prioritization of those opportunities. You must work effectively cross-functionally in often ambiguous circumstances, distilling market opportunities to a clear set of objectives and solutions, and articulating the value of those solutions both internally and externally. In a typical week, a product manager could expect to: - Spend several days on site with users, seeking to understand how users across a variety of accounts utilize Air to relieve pain points and triangulate the commonalities to build new valuable workflows in the Air Enterprise Readiness platform. - Draft a clear and compelling articulation of customer problems, and what a good solution to those problems would look like in the Air Enterprise Readiness platform. - Partner with the sales team to help assess opportunities and understand the degree to which customer requirements align with product capabilities and roadmap. - Define how those solutions deliver value across a wide range of customer environments and determine what features are necessary to support broad adoption of the solution. - Collaborate with engineering and design teams to deliver the most promising capabilities. This role is a full-time position located in our Arlington, VA office. This role may require up to 60% travel. Scope of Responsibilities For new product features, define the addressable market size, the competitive landscape, the near-term sales opportunities, and alignment with the overall product strategy Validate concepts using the value proposition canvas/business model canvas, build a comprehensive business case, and communicate and defend the prioritization internally Partner with internal engineering and data science teams to scope the expected associated investment costs/timelines, and ensure that the business can deliver on scope, contractual obligations, and agreed-upon timelines Facilitate market introduction of new features/functions while balancing tradeoffs of risk, cost, and speed Ensure smooth integration of prototyped features/functions into Air Enterprise Readiness platform for utilization across customer accounts Qualifications U.S. Citizenship is required Bachelor's degree in business or technology-related field Required Skills: 5+ years in a product or software role, including experience with enterprise software (B2B or B2G) Strong value orientation, understanding of what matters for our customers, and why Self-starter, owner mentality Ability to thrive in a fast-paced, dynamic work environment Exceptional written and oral communication skills across all levels of the business Desired Skills: Domain experience and expertise in Logistics or related fields Experience in or around DoD Full product lifecycle experience, from early idea through production and maintenance Familiarity with the value proposition canvas and/or business model canvas frameworks An advanced degree in a business or technical field Experience in or exposure to the nuances of a startup or other entrepreneurial environment Current possession of a U.S. security clearance at the Top Secret level, or the ability to obtain one with our sponsorship We firmly believe that past performance is the best indicator of future performance. If you thrive while building solutions to complex problems, are a self-starter, and are passionate about making an impact in global security, we're eager to hear from you. Air is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.