Product Owner (Client Implementations)

About the Role

This is a great opportunity to join a growing company helping to transform the healthcare technology industry as our Product Owner (Client Implementations). In this role, you will participate in the implementation and integration for customers and delivery of products focused on electronic billing, electronic payments, and secure services for Property & Casualty and Healthcare payers and providers. Join the engineering team building solutions that power healthcare EDI transactions.

The Product Owner (Client Implementations) serves as the central point of coordination between internal stakeholders and engineering teams for client-specific projects. This role combines product ownership and technical project management responsibilities to ensure that implementation efforts are well-defined, properly scheduled, and efficiently delivered.

This role translates business requirements into actionable engineering work, manages delivery timelines, and ensures successful client outcomes.

What You'll Do

Project Planning & Scheduling

• Develop and maintain implementation timelines, milestones, and deliverables
• Coordinate closely with engineering leads on capacity planning and work sequencing
• Track progress and proactively manage blockers, scope changes, and delivery risks

Engineering Liaison & Intake Management

• Serve as the primary interface between internal stakeholders and engineering teams
• Triage incoming requests and ensure requirements are well-defined and documented before reaching engineering
• Protect the engineering team's focus by reducing ad hoc interruptions and unclear requests
• Escalate only prioritized, well-scoped work items to engineering

Stakeholder Management

• Communicate status, timelines, risks, and trade-offs to internal stakeholders
• Set and manage expectations around scope, delivery timing, and dependencies
• Align cross-functional teams, including Sales, Customer Success, and Operations

Implementation Ownership

• Ensure requirements are complete, validated, and aligned with platform capabilities
• Identify gaps, dependencies, and risks early in the implementation lifecycle
• Continuously identify opportunities to improve processes, delivery efficiency, and team effectiveness

BRD Review & Translation

• Review Business Requirements Documents (BRDs) for clarity, feasibility, and completeness
• Translate BRDs into detailed user stories, tasks, and acceptance criteria
• Partner with engineering to ensure requirements are technically actionable and implementation-ready

What You'll Need

• 7+ years of experience as a Product Owner, Technical Project Manager, Business Analyst, or Implementation Manager
• Experience working directly with engineering teams in Agile environments
• Strong background in managing client-facing or implementation-driven projects
• Proven ability to manage multiple concurrent projects and stakeholder groups
• Experience with tools such as Jira, Confluence, Monday.com, or similar

Nice to Have

• Familiarity with EDI integrations, including ANSI X12 transaction sets (e.g., 837, 835, 275, 277, 999)
• Working knowledge of APIs (REST, JSON/XML, authentication methods) and ability to interpret API documentation
• Working knowledge of the Guidewire platform, mainly Claim Center and Contact Manager
• Understanding of system integration patterns (webhooks, middleware, batch vs real-time processing)
• Experience with data formats and mapping (JSON, XML, CSV) and validating data flows
• Solid understanding of the Agile SDLC and working in sprint-based development environments
• Ability to use API testing tools (e.g., Postman) for validation and troubleshooting
• Basic knowledge of SQL or data querying for troubleshooting and validation

Benefits

• Base salary range: $110,000—$130,000 USD
• Performance-based bonuses
• Medical, dental, and vision coverage
• 401(k) with company match
• Paid time off and additional benefits