Property Support Specialist

🏢 Summary: The Specialist, Property Support provides hands-on operational and project support for newly onboarded and existing properties, traveling extensively to manage transitions, staffing gaps, and performance initiatives. The role focuses on executing property operations, training on-site teams, coordinating FF&E and OS&E installations, and ensuring adherence to brand standards. This position requires strong project management, leadership, and process execution skills in a fast-paced hospitality environment. 🗂️ Requirements: Bachelor’s degree preferred, 2+ years of professional experience in hospitality, retail, operations, or project management, Experience with new store or property openings, 1+ years of people leadership experience, Ability to travel 75%+ of the time, Experience managing projects, timelines, and budgets, Experience executing and documenting processes, Ability to lift and move objects up to 50 pounds, Legal authorization to work in the United States, Minimum 18 years of age 📃 Skills: Monday.com, ProjectManagement, Operations, Hospitality, Training, Leadership, ProcessDocumentation, FF&E, OS&E 🏢 Description: The Specialist, Property Support, will supply on-site support to newly acquired buildings and existing property operations teams by managing and executing timelines, budgets, and projects. This role serves as an extension of the property leadership team, providing leadership and people-related support during leadership shortages, process rollouts, and property performance initiatives. What You'll Do - Travel 75%+ of the time to provide on-site support during onboardings, off-boardings, transition projects, leadership vacancies, and other personnel needs - Execute day-to-day operational tasks related to stand-up, wind-down, and ongoing operations projects, including staffing gaps and rollout of new initiatives - Train, motivate, and recognize team members while driving accountability and consistency - Facilitate trainings for new property operations and leadership team members - Execute and support development of SOPs for pre-opening, wind-down, and operational duties - Accept units, coordinate receiving and installation of FF&E and OS&E, and set up buildings to brand standards - Communicate with on-site and off-site partners to ensure alignment across projects - Identify risks and capacity constraints in project timelines and mitigate them proactively - Utilize Monday.com and other project management tools to manage property and project progress - Perform additional duties as assigned What It Takes - Bachelor’s degree preferred - 2+ years of relevant professional experience in hospitality, retail, operations, or project management (experience with new store or property openings preferred) - 1+ years of people leadership experience - Strong verbal and written communication skills - Demonstrated ability to hire, train, and lead teams - Experience resolving problems autonomously and escalating appropriately - Experience executing and documenting processes and sharing status updates - Ability to thrive in a fast-paced, rapidly changing environment - Ability to stand, walk, lift, carry, push, and pull objects up to 50 pounds - Must be legally authorized to work in the United States and be at least 18 years old Benefits & Perks - Competitive salary - Company stock options - 401k with 4% employer match - Medical, Vision, and Dental insurance options - Flexible Spending Account and Health Savings Account options - 20 days of paid time off per year, increasing to 25 days after 2.5 years - Up to 8 floating holidays per year - Monthly cell phone reimbursement and health & wellness stipend - Management Training Program - Paid Parental Leave - Paid Life Insurance - Early paycheck access option - Employee discounts at select properties

🏢 Summary: Full-time Guest Experience Associate role focused on delivering exceptional hospitality and resident experiences across guest communications, check-ins, and property operations. The position requires rotational availability including weekends and holidays, collaboration with on-site teams, and use of communication and operational systems. Employees receive competitive benefits, bonus opportunities, PTO, and career development support. 🗂️ Requirements: 1+ year customer service experience in hospitality, retail, multi-family, or food & beverage, Ability to communicate effectively verbally and in writing, Experience learning and using POS, CRM, or customer communication systems, Availability to work weekdays, weekends, evenings, and holidays on a rotational schedule, Ability to collaborate in a team-oriented environment, Ability to stand, walk, lift, carry, push, and pull up to 50 pounds, Must be legally authorized to work in the United States, Must be 18 years or older 📃 Skills: POS, CRM, HubSpot, AirBnB, Teams, Email 🏢 Description: A bit about us At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home. Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi-Fi. From corporate non-property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence. The impact you'll have At Placemakr, we are obsessed with service and believe in providing exceptional experiences to our valued guests, residents, and partners. As a Guest Experience Associate, you will be at the forefront of this mission, serving as the primary point of contact for our guests and residents throughout their stay and until they depart. We are seeking individuals who embody Placemakr’s Community Norms, have a can-do spirit, and consistently go above and beyond to ensure both internal and external customer satisfaction. As an integral member of our on-site Property Team, you will embody our Property Team Mission with each task and interaction, and consistently demonstrate that exceptional service is the core of our operation. This is a full-time position requiring ability to work during the week, weekends, evenings and holidays. The exact days of the week will be rotational. Our benefits & perks - Competitive pay rate - Generous monthly bonus program of up to $500/month - Company stock options - 401k + 4% employer matching program - Medical, Vision & Dental Insurance plan options - Flexible Spending Account & Health Savings Account options - 15 days of accrued paid time off (PTO) per year - PTO increases to 20 days per year after 2.5 years of employment - Paid day off for your birthday - Paid Parental Leave - Paid Life Insurance - Flexible scheduling - Transparent position development with opportunity for pay increases - Exclusive Placemakr-branded swag - Weekly paychecks with early paycheck access option - Discounts at select Placemakr properties Your typical day - Consistently provide an exceptional experience to all Placemakr guests, residents and partners - Collaborate effectively with fellow property team members - Maintain a safe, secure and compliant environment for team members and guests - Support de-escalation of situations when required - Respond to guest communication through text, email, HubSpot and AirBnB - Communicate effectively with guests, team members and vendors - Ensure guests are checked into assigned rooms according to standards - Collect payment methods at check-in following protocols - Utilize maintenance, housekeeping, check-in and other systems accurately - Respond promptly to cross-functional team members via Teams, email or other communication methods - Complete thorough shift handovers - Perform additional assigned duties and responsibilities What it takes - 1+ year of previous experience delivering excellent customer service in hospitality, retail, multi-family or food & beverage - Experience communicating effectively with internal and external customers verbally and in writing - Ability to learn and utilize systems or technology - Previous experience using a POS, CRM or customer communication system is a plus - Can-do attitude and ability to work collaboratively - Ability to embody customer service and community-focused values - Ability to stand, sit or walk for extended periods - Ability to move, lift, carry, push and pull objects up to 50 pounds without assistance Our community norms - We own it - We make it better - We treat people right Applicants must be legally authorized to work in the United States and meet the minimum age requirement of 18 years or older. All information will be kept confidential according to EEO guidelines. Placemakr values diversity and is committed to building a diverse and inclusive workplace. Placemakr participates in the E-Verify program as part of the hiring process.

🏢 Summary: On-call field support role providing mailroom, reception, facilities, shipping/receiving, and office services coverage across multiple client sites. The position requires flexibility, strong customer service, and the ability to manage office operations, mail handling, copy/print support, and facilities assistance in a fast-paced environment. Benefits include career development opportunities, training programs, healthcare coverage, and retirement matching. 🗂️ Requirements: High School Diploma or equivalent, MS Office Suite proficiency, Knowledge of shipping and receiving procedures, Ability to operate MFD and office equipment, Strong verbal and written communication skills, Excellent customer service skills, Ability to multitask, Organizational and time management skills, Ability to work independently, Ability to work flexible hours, Ability to lift and move 40 lbs or more frequently, Ability to use computer-based systems 📃 Skills: Office, MSOffice, Shipping, Receiving, MFD, Copying, Printing, Mailroom, Facilities, Reception, Troubleshooting 🏢 Description: Job Title: Field Support Specialist (On-Call) Reports To: The Field Support Specialist (On-Call) will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership. Job Overview: The Field Support Specialist/Mailroom Specialist provides exceptional office and mail services in a floating capacity for positions where regular employees are out of office or when additional project coverage is required. The role includes assisting with mail, reception, hospitality, facilities, copy/print, and related office service functions. This position is based out of a specific client home office and may be sent to different client sites at short notice as needed. Duties and Responsibilities: - Provides 5-star customer service to all employees. - Answers calls and supports incoming and outgoing visitors. - Assists with facilities duties including troubleshooting tickets, ordering supplies, and stocking kitchens/service areas. - Receives and sorts inbound mail and packages and inputs them into chain of custody software. - Manages outgoing mail and package transactions. - Performs shipping and receiving duties. - Notifies employees of inbound deliveries. - Distributes mail and packages to personnel. - Assists with office moves. - Supports copy/print orders and monitors equipment functionality. - Assists with conference room setup and breakdown. - Seeks additional work during downtime. - Builds professional relationships with customers and teams. - Maintains professionalism and composure. - Trains backup staff and provides procedural guidance. - Determines additional support needed for sensitive inquiries. - Provides reception or concierge coverage as needed. Competencies: - Strong verbal and written communication skills. - Excellent customer service skills. - PC skills with MS Office Suite experience. - Ability to handle multiple tasks simultaneously. - Good organizational skills. - Working knowledge of MFD equipment. - Knowledge of shipping and receiving procedures. - Ability to work independently and complete projects. - Ability to validate packing slips and determine correct packing methods. - Ability to work flexible schedules and hours. Qualifications and Education Requirements: - High School Diploma or equivalent required. - 6+ months prior work experience preferred. - Ability to work assigned hours. - Excellent organizational and time management skills. - Analytical and problem-solving abilities. - Strong written and verbal communication skills. - Ability to learn computer-based systems. - Professional appearance and attitude required. - Adherence to company policies and procedures. Physical Demands: - Ability to grasp, lift, carry, or move packages using wheeled carts with up to 60 lbs capacity. - Ability to walk, bend, kneel, stand, or sit for extended periods. - Manual dexterity for operating office machinery. - Ability to lift or move 40 lbs or greater frequently. Travel: None or negligible. Compensation: Pay Range: $19—$20 USD What We Offer: - Career growth opportunities. - Learning and development programs. - Employee recognition programs. - Benefits including Medical, Dental, Vision, HSA, 401k with matching, Life Insurance, Paid Time Off, and additional supplemental benefits.

🏢 Summary: Full-time Guest Experience Associate role focused on delivering exceptional service to guests and residents, managing check-ins, communications, and on-site operations. The position requires working rotational shifts including weekends and holidays, supporting property operations, and using internal systems to ensure smooth guest experiences. Offers competitive hourly pay, bonuses, benefits, and growth opportunities. 🗂️ Requirements: 1+ year customer service experience in hospitality, retail, multi-family, or food & beverage, Ability to work rotational schedule including weekdays, weekends, evenings, and holidays, Experience communicating with customers verbally and in writing, Ability to learn and use POS, CRM, or customer communication systems, Ability to stand, walk, and handle physical tasks including lifting up to 50 lbs, Legal authorization to work in the United States, Minimum age of 18 years 📃 Skills: POS, CRM, HubSpot, AirBnB, Teams, Email 🏢 Description: A bit about us At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. The impact you'll have At Placemakr, we are obsessed with service and believe in providing exceptional experiences to our valued guests, residents, and partners. As a Guest Experience Associate, you will be the primary point of contact for guests and residents throughout their stay until departure. You will serve as an integral member of the on-site Property Team, embodying the Property Team Mission and delivering exceptional service in every interaction. This is a full-time position requiring availability during the week, weekends, evenings, and holidays on a rotational schedule. Your typical day - Provide an exceptional experience to all guests, residents, and partners. - Collaborate with fellow property team members to foster a "one team" mentality. - Maintain a safe, secure, and compliant environment. - Support team members and assist with de-escalation when required. - Respond to guest communications via text, email, HubSpot, and AirBnB in a timely manner. - Communicate effectively with guests, team members, and vendors. - Ensure proper check-in procedures and collect payment methods according to protocols. - Utilize maintenance, housekeeping, and check-in systems accurately. - Respond to cross-functional team communications via Teams and email. - Complete thorough shift handovers. - Perform additional duties as assigned. What it takes - 1+ year of experience delivering excellent customer service in hospitality, retail, multi-family, or food & beverage environments. - Strong verbal and written communication skills with internal and external customers. - Ability to learn and utilize systems or technology (POS, CRM, or customer communication systems preferred). - Ability to work collaboratively in a team environment. - Ability to stand, walk, and perform physical tasks including lifting up to 50 pounds without assistance. - Must be legally authorized to work in the United States and be at least 18 years old. Our benefits & perks - Competitive hourly rate of $19.75/hour. - Generous monthly bonus program up to $500/month. - Company stock options. - 401k with 4% employer match. - Medical, Vision & Dental insurance options. - Flexible Spending Account & Health Savings Account options. - 15 days PTO per year (increasing to 20 days after 2.5 years), with rollover or cash-out options. - Paid birthday off. - Paid Parental Leave. - Paid Life Insurance. - Flexible scheduling options (location- and position-dependent). - Transparent position development with potential pay increases. - Weekly paychecks and early access option. - Discounts at select properties.

🏢 Summary: Residential Property Manager responsible for leading a luxury lease-up community, driving leasing, occupancy, and financial performance goals. The role oversees onsite operations, marketing execution, financial reporting, compliance, and maintenance while managing and developing a high-performing team. This position focuses on delivering exceptional resident experience and ensuring full operational and legal compliance. 🗂️ Requirements: High school diploma or equivalent, 4+ years property management experience, 2+ years lease-up management in Class A or luxury high-rise, 2+ years supervisory experience, Experience with budgets and financial statements, Knowledge of Fair Housing and applicable laws, Proficiency in property management software, Proficiency in Microsoft Office, Experience with digital marketing tools 📃 Skills: Yardi, RealPage, Microsoft, Excel, Word, PowerPoint, DigitalMarketing, Budgeting, FinancialReporting, MarketAnalysis 🏢 Description: Job Overview The Residential Property Manager will lead the onsite team and oversee all activities to achieve budgeted leasing, occupancy, and financial goals at a community in the heart of Rockville, MD. This metro-accessible property is part of a growing portfolio, offering the opportunity to make a meaningful impact on both your team and the company as a whole. The Property Manager will be responsible for training and developing staff while ensuring best-in-class customer service and alignment with brand standards and culture. Key Responsibilities - Lead, motivate, and train the onsite team to deliver first-class service and achieve corporate goals, core values, and departmental responsibilities. - Oversee and manage the onsite lease-up process, ensuring prospects receive an exceptional experience from first contact through move-in. - Partner with the Marketing team to develop and execute marketing strategies, campaigns, and events tailored to a new luxury lease-up community, ensuring adherence to brand standards. - Oversee daily leasing activity, pricing strategies, concession management, and market analysis. - Address and resolve resident concerns in a professional, solutions-oriented manner. - Assist in preparing the annual business plan and oversee daily operations to achieve budgeted leasing, occupancy, and financial goals. - Support monthly financial reporting by completing variance reports, market analysis, accruals, and performance summaries. - Oversee maintenance operations to ensure curb appeal reflects luxury standards and routine maintenance is completed on schedule. - Partner with construction and development teams to ensure a smooth transition from construction to operations, including unit inspections and punch lists. - Manage vendor relationships to support lease-up marketing and wayfinding needs. - Ensure compliance with company policies and all state, local, and federal laws, including Fair Housing, ADA, FCRA, and employment law. - Perform other duties as assigned. Qualifications - High school diploma or equivalent required; college degree preferred. - 4+ years of progressive experience in property management, including at least 2 years managing a lease-up at a Class A or luxury residential high-rise. - 2+ years of supervisory experience with the ability to lead and develop a team. - Strong financial acumen, including experience with budgets, financial statements, and variance reporting. - Expertise in federal fair housing and applicable state/local laws. - Proficiency in property management software (Yardi, RealPage, or similar), Microsoft Office, and digital marketing tools. - Demonstrated experience in conflict resolution, customer service, and relationship management. - Strong organizational, multitasking, and communication skills. Benefits - Competitive salary with bonus potential. - Generous benefits package including medical, dental, vision, 401K match, and life insurance. - Career development opportunities and annual professional development funds. - Employee perks including housing discount, commuter benefits, free parking and EV charging, parental leave program, and a collaborative work environment. Compensation Range $85,000—$95,000 USD

🏢 Summary: General Manager role overseeing property operations, financial performance, team leadership, and guest experience in a hospitality and multi-family environment. The position requires hands-on operational management, cross-functional collaboration, and leadership of front-of-house, back-of-house, and administrative functions. Flexible scheduling is required, including evenings, weekends, holidays, and overnight rotations. 🗂️ Requirements: Bachelor’s degree in management, business administration, communications, hospitality or related field, or equivalent experience, 3+ years of leadership experience in multi-family real estate or similar customer-service environment, 1+ years of multi-department leadership experience in the multi-family industry, Experience with employee relations, retention, engagement, succession planning, and performance management, Experience scheduling, training, and developing non-exempt employees, Operational and financial management experience, Exceptional verbal and written communication skills, Ability to manage cross-functional relationships in a fast-paced environment, Ability to lift and move objects up to 50 pounds, Open availability for evenings, weekends, holidays, and overnight shifts, Legal authorization to work in the United States, Minimum age of 18 years 📃 Skills: Operations, Budgeting, Scheduling, Recruiting, Training, Leadership, Hospitality, Finance, Reporting, Compliance, Marketing, Sales, Revenue, SOPs, Management 🏢 Description: A bit about us At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home. Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US. From corporate non-property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence. The impact you'll have At Placemakr, our obsession with exceptional service isn’t the only thing that sets us apart – it's our people! As General Manager, your mission is to challenge, motivate, engage and lead your team to drive operational and budgetary excellence across your Placemakr property, using your foundational leadership skills and operationally savvy mindset. Around here, things move fast, and no two days look the same. You'll provide hands-on support when escalated issues occur while instilling accountability, ownership and innovation in every member of your team. Through Manager on Duty shifts and flexible scheduling, you’ll lead teams, engage with ownership groups and support operational improvements. Reporting directly to your applicable Area Manager, you will ensure consistent day-to-day operations, strong financial performance and an unmatched experience for everyone on your property. In this role, you’ll demonstrate exceptional communication skills, implement programs and processes, and lead a culture of operational and financial excellence. This position requires open availability for flexible scheduling, including evenings, overnights, weekends and holidays, on a rotational basis and as business needs require. What you'll do - Consistently provide an exceptional experience for guests, residents, partners and team members - Foster a collaborative “one team” mentality across property and non-property teams - Maintain a safe, secure and compliant environment by enforcing operational, financial and people policies and procedures - Drive accountability, development and engagement across line-level managers, supervisors and team members - Provide ongoing training on operational and financial SOPs and programs - Support recruiting, hiring, retention and employee development initiatives - Oversee Front of House, Back of House and administrative/budgetary functions - Collaborate with Area Leaders and non-property teams to execute operational and budgetary solutions - Ensure properties consistently meet or exceed service and operational standards - Provide hands-on assistance for escalated operational issues - Collaborate with Sales, Revenue and Marketing teams to drive occupancy and revenue strategies - Manage property budgets and support NOI and financial performance goals - Perform additional assigned responsibilities as needed What it takes - Bachelor’s degree in management, business administration, communications, hospitality or related field, or equivalent experience - 3+ years of leadership experience in multi-family real estate or similar environment - 1+ years of successful multi-department leadership experience in the multi-family industry - Experience with employee relations, retention, engagement, succession planning, performance management and development initiatives - Experience scheduling, training and developing non-exempt employees - Proven operational and financial management success - Exceptional verbal and written communication skills - Ability to manage cross-functional relationships and competing priorities in a fast-paced environment - Ability to stand, walk, move, lift, carry, push and pull objects up to 50 pounds without assistance - Ability to embody company leadership values and standards Our benefits & perks - Competitive salary - Quarterly performance bonus program - Company stock options - 401k with 4% employer matching - Medical, Vision & Dental insurance options - Flexible Spending Account and Health Savings Account options - 20 days of paid time off per year with rollover or cash-out flexibility - PTO increases to 25 days after 2.5 years of employment - Up to 8 floating holidays per year - Monthly cell phone reimbursement and wellness stipend - Management Training Program - Paid Parental Leave - Paid Life Insurance - Early paycheck access through ZayZoon - Employee discounts at select Placemakr properties Our community norms - We own it - We make it better - We treat people right Applicants must be legally authorized to work in the United States and be at least 18 years old. All information will be kept confidential according to EEO guidelines. Placemakr values diversity and inclusion and is an equal opportunity employer. Placemakr participates in the E-Verify program as part of the hiring process. All new hires will be required to complete Form I-9 and may be verified through the E-Verify system. If you don’t meet 100% of the qualifications, you are still encouraged to apply.

🏢 Summary: Full-time Project Specialist role in a Group PMO supporting portfolio and project governance, documentation, reporting, and tool administration. The position focuses on maintaining methodologies, managing project data, and supporting Program/Project Managers across the project lifecycle. It involves working with PM tools, reporting systems, and central collaboration platforms. 🗂️ Requirements: 1–3 years experience in structured projects as PMO support/assistant/junior, Knowledge of project management methodologies (Prince2, Agile), Experience with project management tools (Clarity PPM, JIRA, Microsoft Planner or similar), Practical knowledge of MS Office (PowerPoint, Excel, Outlook) and Teams, Experience with project documentation management and reporting, English proficiency at C1 level 📃 Skills: PowerPoint, Excel, Outlook, Teams, Prince2, Agile, Clarity, JIRA, Planner, PowerBI, PowerAutomate, Visio, SharePoint 🏢 Description: Job Req Number:  97745 Time Type: Full Time PLEASE REMEMBER TO CLICK "APPLY" BUTTON AFTER SAVING YOUR PROFILE TO COMPLETE YOUR APPLICATION PROCESS. Are you passionate about project management and eager to make a significant impact within a dynamic team? Join us as a Project Specialist in our Group PMO, where you'll play a crucial role in driving our projects forward. You'll be at the heart of our operations, providing essential support, managing portfolios, and ensuring our methodologies are top-notch. If you're detail-oriented, proactive, and ready to challenge the status quo, we want you on our team! Your responsibilities: Comprehensive administrative support for Group PMO and individual projects. Roadmap and portfolio management. Updating and managing templates, processes, methods, standards, SOP’s and e-learnings. Administration of central sites, project communities, and resources (e.g., SharePoint). Management and verification of project documentation. Ensuring adherence to Project Management governance and methodologies. Assistance with strategic assignments for PMO initiatives. Conducting onboarding, training, and knowledge-sharing sessions Support Program/Project Managers in tracking the status of program/project deliverables and milestones, supporting the adoption of the project lifecycle. Provide ad hoc project/program support, ensuring project plans and documentation are complete and up-to-date. Generate dedicated project reports for various stakeholders and monitor key operational metrics (including assistance with Project Board presentations). Participate in selected project meetings & host minor project meetings (actions, issues) Update and maintenance of action, issue and risk logs; Actively participate in development of the PMO team by developing new solutions, search for optimization and best practices Our requirements: English language proficiency at least C1 level – excellent/fluent in both written and spoken communication. 1 - 3 years of experience in working on structured projects as support/assistant/junior or assisting PM; Practical knowledge of MS Office (PowerPoint, Excel, Outlook) and Teams. Excellent organizational and administrative skills. Attention to detail, problem-solving abilities, proactivity, and a willingness to challenge the status quo. Knowledge of project management methodologies (Prince2, Agile) and project management tools (e.g. Clarity PPM, JIRA, Microsoft Planner, others) Knowledge of Power BI, Power Automate, Visio & SharePoint would be an asset; Ability to understand and work in a multicultural environment and carry out multiple tasks at the same time; Ability to work with minimal supervision; Confident to deal with senior level contacts, internally and externally. What we offer : Employment based on an employment contract, along with a comprehensive benefits package Training and development programs, as well as access to an e-learning platform Onboarding program with the support of a dedicated Buddy Participation in an annual, company-wide integration event A work environment based on Scandinavian organizational culture Opportunities for growth through our internal program Benefits: sharing the costs of sports activities private medical care sharing the costs of foreign language classes sharing the costs of professional training & courses life insurance integration events corporate gym corporate sports team coffee / tea parking space for employees extra social benefits holiday funds christmas gifts employee referral program charity initiatives bicycle parking modern and ergonomic office yoga in the office

🏢 Summary: Sales Operations Specialist role focused on revenue enablement, RFP and pitch management, pipeline optimization, sales content development, and cross-functional sales and marketing operations support. The position supports business development growth through lead generation, event activation, reporting, and sales enablement infrastructure in a digital marketing environment. Includes competitive compensation, hybrid work, professional development, and comprehensive benefits. 🗂️ Requirements: 2–6+ years in revenue enablement, sales enablement, or business development operations, Experience in digital marketing or agency environment, Expertise managing RFP and pitch processes, Knowledge of B2B sales funnels and lead generation strategies, Experience driving cross-functional revenue initiatives, Project management skills, Organizational skills, Stakeholder management skills, Communication skills, Ability to manage multiple priorities, Self-starter mindset 📃 Skills: Salesforce, Asana, ChatGPT, AwesomeTable, CassidyAI, Excel, B2B, RFP, CRM, Sales, Marketing, Reporting, Analytics 🏢 Description: About the Role: WITHIN is seeking a Sales Operation Specialist to build and scale the revenue enablement function across the full business development lifecycle. This role sits at the intersection of Sales, Marketing, and Revenue Operations, ensuring teams are equipped with the processes, content, and insights needed to drive consistent pipeline growth and revenue impact. You will own and optimize how new business is brought to market—from RFP strategy and pitch development to outbound/inbound lead generation support, event activation, and sales material development. This role requires a highly organized operator with strong strategic instincts who can both execute and elevate revenue-driving initiatives. Responsibilities include, but are not limited to: Revenue Strategy & Pipeline Enablement - Partner with Sales, Marketing, and Revenue Operations to drive alignment across pipeline generation and revenue growth initiatives - Support and operationalize outbound and inbound lead generation efforts, including outreach coordination, targeting strategy, and follow-up workflows - Help define and improve processes that increase conversion across the business development funnel - Track, analyze, and report on pipeline performance and enablement impact, identifying opportunities for optimization RFP, Pitch & Sales Enablement Leadership - Own and quarterback the end-to-end RFP and audit process, ensuring high-quality, strategic, and timely deliverables - Lead cross-functional collaboration to develop pitch narratives, presentations, and responses that differentiate the company in market - Provide strategic input to senior sales leadership on positioning, packaging, and go-to-market approaches - Continuously refine RFP and pitch materials based on performance, learnings, and evolving capabilities Event & Pre-Sales Activation - Own pre-event revenue activation strategies for key conferences and industry moments - Develop and execute outreach plans to drive meeting volume and qualified pipeline ahead of events - Coordinate cross-functional efforts to ensure sales teams are equipped with the right messaging, materials, and targets - Drive post-event follow-up processes to maximize conversion of event-driven opportunities Marketing & Content Enablement - Partner closely with Marketing to develop and deploy revenue-driving assets, including case studies, thought leadership, and campaign support materials - Own the development, organization, and evolution of all sales materials (decks, case studies, one-pagers, FAQs, etc.) - Ensure all materials reflect current positioning, capabilities, and proof points aligned to growth priorities - Identify content gaps and proactively drive creation of materials that support pipeline generation Sales Operations & Enablement Infrastructure - Build and maintain a centralized repository for RFP responses, FAQs, and sales materials to improve efficiency and consistency - Collaborate with Revenue Operations to refine sales processes, tools, and methodologies - Evaluate and implement enablement tools that improve team productivity and output quality - Lead ongoing sales training and enablement programs, including onboarding materials and continuous learning initiatives - Oversee contract organization and documentation workflows across platforms Must Have Qualifications/Experience - 2–6+ years of experience in revenue enablement, sales enablement, or business development operations within a digital marketing or agency environment - Strong expertise in managing and improving the RFP and pitch process - Proven ability to drive cross-functional initiatives that impact pipeline and revenue growth - Strong understanding of B2B sales funnels, lead generation strategies, and conversion metrics - Exceptional project management and organizational skills, with the ability to manage multiple high-priority workstreams - Excellent communication and stakeholder management skills, including experience working with senior leadership - Self-starter mindset with the ability to identify gaps and proactively build solutions Nice to Have Qualifications/Experience - Experience supporting or executing outbound/inbound lead generation and event-driven pipeline strategies - Familiarity with sales enablement and marketing tools (Asana, Salesforce, Cassidy AI, ChatGPT, AwesomeTable, etc.) - Experience working closely with marketing teams on content strategy and campaign execution - Experience building or managing content repositories or knowledge hubs - Exposure to data analysis and reporting tied to pipeline performance and sales effectiveness Interview Process - Excel knowledge and typing test Benefits - Unlimited vacation policy - Monthly phone stipend - Comprehensive medical, dental, and vision insurance options - 401(K) plan with matching - Dog friendly office - Hybrid work opportunity - Professional Development Program - Seamless allowance Compensation Total compensation based on education, experience, and skills level: $60,000–$126,658 Level 1 - $60,000–$87,600 Entry Level - Meets qualifications on a minimum basis Level 2 - $87,600–$115,200 Developing Level - Meets qualifications on a modest basis Level 3 - $115,200–$142,800 Junior Level - Exceeds qualifications on a moderate basis Level 4 - $142,800–$170,400 Middle Level - Exceeds qualifications on a strong basis Level 5 - $170,400–$198,000 Advanced Level - Exceeds qualifications on an extensive or advanced basis AI-Assisted Screening Notice As part of the initial application review process, an AI-assisted tool may be used to compare skills and job titles from resumes with the requirements of the role. The tool evaluates information based on contextual relevance and is used only to support the manual review process. It is not used to make hiring decisions.

🏢 Summary: The Support Specialist role focuses on delivering high-quality customer support to partner schools and fans, troubleshooting software issues, and collaborating with cross-functional teams. The position involves handling customer inquiries across multiple channels, escalating technical issues, and maintaining knowledge base content. It is suited for candidates with software support experience who thrive in fast-paced environments and are passionate about customer success. 🗂️ Requirements: 1+ year of software application customer service or support experience, Ability to troubleshoot software application errors and recreate issues, Ability to communicate via email, phone, and chat, Ability to escalate technical issues clearly and accurately, Flexibility to work occasional weekends or late shifts, Strong time management and prioritization skills, Excellent written and verbal communication skills 📃 Skills: Troubleshooting, CustomerSupport, SoftwareApplications, KnowledgeBase, Email, Phone, Chat 🏢 Description: PlayOn! Sports is looking for a Support Specialist to join its School Support team. As a Support Specialist, you will be responsible for delivering effortless customer service and support to partner schools and fans, while working closely with cross-functional departments. The outcomes you'll deliver Provide exceptional support to internal and external customers Focus productivity by being intentional Take steps to grow professionally In this role, you can expect to • Interact with customers via email, phone and chat to proficiently and consistently handle any requests and troubleshoot issues • Quickly identify and clearly communicate escalated customer needs to technical support staff and communicate case details to customers and/or management • Maintain a high customer satisfaction with primary focus on providing the best customer experience to fans and partner schools • Author, edit and publish quality Knowledge base content to improve customer self-service resources To thrive in this role, you have • Over a year of software application customer service or support experience required • Flexibility to occasionally work weekends or a late shift • Preferred Bachelor’s degree in marketing, sales, communication or related field (Not required) • Excellent troubleshooting skills, including research on software application errors and issue re-creation • Strong ability to prioritize and manage time efficiently • Extremely motivated individual who is passionate about helping customers achieve success • Exceptional written and verbal communication skills • High-level performer who excels in both a team and individual environment • Possess natural curiosity and have an affinity for creative problem-solving • Candidates should also thrive in a fast-paced environment and be able to take on new responsibilities quickly and easily The Benefits We Offer Multiple medical insurance plans to choose from Dental, vision life and disability insurance Employee Emergency Fund Company equity (stock options) Open PTO policy 401K plan with company match Hybrid/flexible work environment Note: Must be a full-time employee to participate in the company’s employee health benefit plan. Part-time employees and interns are not eligible to participate.

🏢 Summary: Hybrid People Operations Specialist role supporting the full employee lifecycle, data integrity, and HR compliance for corporate and field teams. The position manages onboarding, offboarding, Workday transactions, employee records, and cross-functional HR operations. Ideal for an experienced HR professional with strong Workday expertise in a high-volume environment. 🗂️ Requirements: 2-3 years in People Operations or HR Operations, Workday experience, Experience in moderate to high-volume hiring environments, Knowledge of HR compliance and documentation standards, Experience maintaining employee records in HR systems, Ability to manage sensitive and confidential information, Proficiency in Google Suite, Proficiency in Microsoft Office, Excel proficiency for tracking and reporting 📃 Skills: Workday, Excel, GoogleSuite, MicrosoftOffice, HRIS, Compliance, Documentation, Reporting, I-9, BackgroundChecks 🏢 Description: [solidcore] is looking for a People Operations Specialist to join the growing People Operations team. You'll support the full employee lifecycle - from onboarding and offboarding to data integrity and compliance - and serve as a resource for HQ (corporate) and Field employees across the organization. Located in Arlington, Virginia, operating on a hybrid schedule, the position reports to the Senior People Manager. Responsibilities: Employee Lifecycle & Operations Support a seamless onboarding and offboarding experience for HQ (corporate) and Field employees, including background checks, I-9 compliance, systems access, documentation, and Workday data management Assist with employee changes including promotions, compensation updates, transfers, and assigned business processes Support new hire orientation and contribute to onboarding program improvements Assist with employment documentation management including offer letters, employment agreements, and other onboarding documents Partner with the Sr. People Manager to support alignment and operational execution across key initiatives Data Integrity & Compliance Maintain accurate, audit-ready employee records and documentation to support compliance with federal, state, and local regulations Maintain accurate employee records and data integrity across HR systems including Workday and external systems such as Mind Body Online (MBO) Help maintain Workday Help Articles and SOPs Employee Experience & Operational Support Serve as a point of contact for HR-related inquiries via email and Workday Help Cases Manage Workday transactions for employee lifecycle Support benefits enrollment and life event questions in partnership with Total Rewards Partner with Talent Acquisition, Finance, Payroll, IT, and other cross-functional teams Qualifications: 2-3 years of experience in People Operations or HR Operations Workday experience required Experience supporting moderate to high-volume hiring environments Working knowledge of HR compliance and documentation standards Strong attention to detail and process orientation Clear written and verbal communication skills Comfort working in HR systems to maintain employee records, document cases, track actions, and pull reports Ability to handle sensitive and confidential information with professionalism and discretion Proficiency with Google Suite and Microsoft Office, including Excel for tracking and reporting HR certification (PHR or SHRM-CP) a plus Benefits: Competitive starting salary, based on experience Bonus eligibility based on performance Monthly cell phone stipend 401(k) with employer match Medical, dental, and vision insurance Paid parental leave and parental pay benefits Free telehealth services Employee Assistance Program (EAP) Pre-tax commuter benefits Flexible PTO Free drop-in classes at [solidcore] And more!