Guest Services Specialist

🏢 Summary: Full-time on-site Guest Experience Associate role in Midtown Atlanta focused on delivering exceptional hospitality experiences, managing guest communications, and supporting daily property operations. The position involves handling check-ins, payments, cross-functional coordination, and system usage to ensure smooth operations. Offers competitive hourly pay, bonus opportunities, stock options, and comprehensive benefits. 🗂️ Requirements: 1+ year customer service experience (hospitality, retail, multi-family, or food & beverage), Ability to work full-time on rotational schedule including weekends, evenings, and holidays, Experience communicating with internal and external customers verbally and in writing, Ability to learn and use POS, CRM, and customer communication systems, Ability to lift/move up to 50 pounds and remain on feet for extended periods, Legal authorization to work in the United States, Minimum 18 years of age 📃 Skills: POS, CRM, HubSpot, Airbnb, Teams, Email 🏢 Description: A bit about us At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home. The impact you'll have At Placemakr, we are obsessed with service and believe in providing exceptional experiences to our valued guests, residents, and partners. As a Guest Experience Associate, you will be the primary point of contact for guests and residents throughout their stay until departure. As an integral member of the on-site Property Team, you will embody the Property Team Mission with each task and interaction, ensuring exceptional service at all times. This is a full-time, on-site position located in Midtown Atlanta. The pay rate for this role is $18.75/hour. The schedule requires availability during the week, weekends, evenings, and holidays on a rotational basis. Your typical day - Provide an exceptional experience to all guests, residents, and partners. - Collaborate with property team members to foster a one-team mentality. - Maintain a safe, secure, and compliant environment. - Support team members and assist in de-escalation situations when required. - Respond to written guest communication via text, email, HubSpot, and AirBnB. - Communicate effectively with guests, team members, and vendors. - Check guests into assigned rooms according to standards and collect payment methods at check-in. - Utilize maintenance, housekeeping, check-in, and other operational systems accurately. - Respond to cross-functional team members via Teams, email, or other communication methods. - Complete thorough shift handovers. - Perform additional duties as assigned. What it takes - 1+ year of experience delivering excellent customer service in hospitality, retail, multi-family, or food & beverage environments. - Experience communicating effectively with internal and external customers, verbally and in writing. - Demonstrated ability to learn and utilize systems or technology (experience using a POS, CRM, or customer communication system preferred). - Ability to work collaboratively in a team environment. - Ability to stand, walk, and move for extended periods and lift or move objects up to 50 pounds. - Must be legally authorized to work in the United States and be at least 18 years old. Benefits & Perks - Competitive pay rate - Monthly bonus program of up to $500 - Company stock options - 401k with 4% employer match - Medical, Vision & Dental insurance options - Flexible Spending Account & Health Savings Account options - 15 days of accrued PTO per year (increasing to 20 days after 2.5 years) - Paid birthday off - Paid Parental Leave - Paid Life Insurance - Flexible scheduling options - Transparent position development with pay increase opportunities - Weekly paychecks with early access option - Discounts at select Placemakr properties Our community norms - We own it. - We make it better. - We treat people right. Placemakr participates in E-Verify as part of the hiring process.

🏢 Summary: Full-time Guest Experience Associate role focused on delivering exceptional hospitality and resident experiences across guest communications, check-ins, and property operations. The position requires rotational availability including weekends and holidays, collaboration with on-site teams, and use of communication and operational systems. Employees receive competitive benefits, bonus opportunities, PTO, and career development support. 🗂️ Requirements: 1+ year customer service experience in hospitality, retail, multi-family, or food & beverage, Ability to communicate effectively verbally and in writing, Experience learning and using POS, CRM, or customer communication systems, Availability to work weekdays, weekends, evenings, and holidays on a rotational schedule, Ability to collaborate in a team-oriented environment, Ability to stand, walk, lift, carry, push, and pull up to 50 pounds, Must be legally authorized to work in the United States, Must be 18 years or older 📃 Skills: POS, CRM, HubSpot, AirBnB, Teams, Email 🏢 Description: A bit about us At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home. Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi-Fi. From corporate non-property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence. The impact you'll have At Placemakr, we are obsessed with service and believe in providing exceptional experiences to our valued guests, residents, and partners. As a Guest Experience Associate, you will be at the forefront of this mission, serving as the primary point of contact for our guests and residents throughout their stay and until they depart. We are seeking individuals who embody Placemakr’s Community Norms, have a can-do spirit, and consistently go above and beyond to ensure both internal and external customer satisfaction. As an integral member of our on-site Property Team, you will embody our Property Team Mission with each task and interaction, and consistently demonstrate that exceptional service is the core of our operation. This is a full-time position requiring ability to work during the week, weekends, evenings and holidays. The exact days of the week will be rotational. Our benefits & perks - Competitive pay rate - Generous monthly bonus program of up to $500/month - Company stock options - 401k + 4% employer matching program - Medical, Vision & Dental Insurance plan options - Flexible Spending Account & Health Savings Account options - 15 days of accrued paid time off (PTO) per year - PTO increases to 20 days per year after 2.5 years of employment - Paid day off for your birthday - Paid Parental Leave - Paid Life Insurance - Flexible scheduling - Transparent position development with opportunity for pay increases - Exclusive Placemakr-branded swag - Weekly paychecks with early paycheck access option - Discounts at select Placemakr properties Your typical day - Consistently provide an exceptional experience to all Placemakr guests, residents and partners - Collaborate effectively with fellow property team members - Maintain a safe, secure and compliant environment for team members and guests - Support de-escalation of situations when required - Respond to guest communication through text, email, HubSpot and AirBnB - Communicate effectively with guests, team members and vendors - Ensure guests are checked into assigned rooms according to standards - Collect payment methods at check-in following protocols - Utilize maintenance, housekeeping, check-in and other systems accurately - Respond promptly to cross-functional team members via Teams, email or other communication methods - Complete thorough shift handovers - Perform additional assigned duties and responsibilities What it takes - 1+ year of previous experience delivering excellent customer service in hospitality, retail, multi-family or food & beverage - Experience communicating effectively with internal and external customers verbally and in writing - Ability to learn and utilize systems or technology - Previous experience using a POS, CRM or customer communication system is a plus - Can-do attitude and ability to work collaboratively - Ability to embody customer service and community-focused values - Ability to stand, sit or walk for extended periods - Ability to move, lift, carry, push and pull objects up to 50 pounds without assistance Our community norms - We own it - We make it better - We treat people right Applicants must be legally authorized to work in the United States and meet the minimum age requirement of 18 years or older. All information will be kept confidential according to EEO guidelines. Placemakr values diversity and is committed to building a diverse and inclusive workplace. Placemakr participates in the E-Verify program as part of the hiring process.

🏢 Summary: General Manager role overseeing property operations, financial performance, team leadership, and guest experience in a hospitality and multi-family environment. The position requires hands-on operational management, cross-functional collaboration, and leadership of front-of-house, back-of-house, and administrative functions. Flexible scheduling is required, including evenings, weekends, holidays, and overnight rotations. 🗂️ Requirements: Bachelor’s degree in management, business administration, communications, hospitality or related field, or equivalent experience, 3+ years of leadership experience in multi-family real estate or similar customer-service environment, 1+ years of multi-department leadership experience in the multi-family industry, Experience with employee relations, retention, engagement, succession planning, and performance management, Experience scheduling, training, and developing non-exempt employees, Operational and financial management experience, Exceptional verbal and written communication skills, Ability to manage cross-functional relationships in a fast-paced environment, Ability to lift and move objects up to 50 pounds, Open availability for evenings, weekends, holidays, and overnight shifts, Legal authorization to work in the United States, Minimum age of 18 years 📃 Skills: Operations, Budgeting, Scheduling, Recruiting, Training, Leadership, Hospitality, Finance, Reporting, Compliance, Marketing, Sales, Revenue, SOPs, Management 🏢 Description: A bit about us At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home. Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US. From corporate non-property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence. The impact you'll have At Placemakr, our obsession with exceptional service isn’t the only thing that sets us apart – it's our people! As General Manager, your mission is to challenge, motivate, engage and lead your team to drive operational and budgetary excellence across your Placemakr property, using your foundational leadership skills and operationally savvy mindset. Around here, things move fast, and no two days look the same. You'll provide hands-on support when escalated issues occur while instilling accountability, ownership and innovation in every member of your team. Through Manager on Duty shifts and flexible scheduling, you’ll lead teams, engage with ownership groups and support operational improvements. Reporting directly to your applicable Area Manager, you will ensure consistent day-to-day operations, strong financial performance and an unmatched experience for everyone on your property. In this role, you’ll demonstrate exceptional communication skills, implement programs and processes, and lead a culture of operational and financial excellence. This position requires open availability for flexible scheduling, including evenings, overnights, weekends and holidays, on a rotational basis and as business needs require. What you'll do - Consistently provide an exceptional experience for guests, residents, partners and team members - Foster a collaborative “one team” mentality across property and non-property teams - Maintain a safe, secure and compliant environment by enforcing operational, financial and people policies and procedures - Drive accountability, development and engagement across line-level managers, supervisors and team members - Provide ongoing training on operational and financial SOPs and programs - Support recruiting, hiring, retention and employee development initiatives - Oversee Front of House, Back of House and administrative/budgetary functions - Collaborate with Area Leaders and non-property teams to execute operational and budgetary solutions - Ensure properties consistently meet or exceed service and operational standards - Provide hands-on assistance for escalated operational issues - Collaborate with Sales, Revenue and Marketing teams to drive occupancy and revenue strategies - Manage property budgets and support NOI and financial performance goals - Perform additional assigned responsibilities as needed What it takes - Bachelor’s degree in management, business administration, communications, hospitality or related field, or equivalent experience - 3+ years of leadership experience in multi-family real estate or similar environment - 1+ years of successful multi-department leadership experience in the multi-family industry - Experience with employee relations, retention, engagement, succession planning, performance management and development initiatives - Experience scheduling, training and developing non-exempt employees - Proven operational and financial management success - Exceptional verbal and written communication skills - Ability to manage cross-functional relationships and competing priorities in a fast-paced environment - Ability to stand, walk, move, lift, carry, push and pull objects up to 50 pounds without assistance - Ability to embody company leadership values and standards Our benefits & perks - Competitive salary - Quarterly performance bonus program - Company stock options - 401k with 4% employer matching - Medical, Vision & Dental insurance options - Flexible Spending Account and Health Savings Account options - 20 days of paid time off per year with rollover or cash-out flexibility - PTO increases to 25 days after 2.5 years of employment - Up to 8 floating holidays per year - Monthly cell phone reimbursement and wellness stipend - Management Training Program - Paid Parental Leave - Paid Life Insurance - Early paycheck access through ZayZoon - Employee discounts at select Placemakr properties Our community norms - We own it - We make it better - We treat people right Applicants must be legally authorized to work in the United States and be at least 18 years old. All information will be kept confidential according to EEO guidelines. Placemakr values diversity and inclusion and is an equal opportunity employer. Placemakr participates in the E-Verify program as part of the hiring process. All new hires will be required to complete Form I-9 and may be verified through the E-Verify system. If you don’t meet 100% of the qualifications, you are still encouraged to apply.

🏢 Summary: The Specialist, Property Support provides hands-on operational and project support to newly acquired and existing properties, traveling extensively to manage transitions, onboardings, and performance initiatives. This role partners with property leadership to execute timelines, train teams, implement SOPs, and ensure brand standards are met. It requires strong project management, leadership, and operational execution in fast-paced hospitality environments. 🗂️ Requirements: Bachelor's degree preferred, 2+ years experience in hospitality, retail, operations, or project management, Experience with new store or property openings, 1+ years people leadership experience, Ability to travel 75%+, Experience executing and documenting processes, Ability to manage multiple projects and deadlines, Strong verbal and written communication skills, Ability to lift and move objects up to 50 pounds, Legal authorization to work in the United States, Minimum age of 18 years 📃 Skills: Monday.com, ProjectManagement, Operations, Hospitality, SOP, FF&E, OS&E, Training, Documentation, Logistics 🏢 Description: The impact you'll have The Specialist, Property Support, will supply on-site support to newly acquired buildings and existing property operations teams by managing and executing on timelines, budgets, and projects. This role serves as an extension of the property leadership team, providing leadership and people-related support during leadership shortages, process rollouts, and property performance initiatives. The Specialist trains and project manages on-site operations teams in logistics behind transitioning properties, including accepting units, coordinating FF&E and OS&E, and executing customer experience standards, while providing hands-on executional support. This role bridges communication across Property Operations and non-property teams to relay issues, questions, changes, and needs during transitions and ongoing operations. In partnership with the Manager, Property Support, the Specialist sets up processes and structure to ensure seamless on-site operations. The position requires strong planning skills, attention to detail, and the ability to manage competing priorities in a fast-paced environment. What you'll do - Travel 75%+ of the time to provide on-site support during onboardings, off-boardings, transition projects, leadership vacancies, and personnel support needs - Execute day-to-day operational tasks related to stand-up, wind-down, and ongoing property operations projects - Train, motivate, and recognize team members while driving accountability and consistency - Facilitate training for new property operations and leadership team members - Execute and support development of SOPs for pre-opening, wind-down, and operational duties including accepting units and installing FF&E and OS&E - Communicate effectively with on-site and off-site partners to ensure project alignment - Identify risks and capacity constraints in project timelines and proactively mitigate them - Utilize Monday.com and other project management tools to manage property and project progress - Perform additional duties as assigned What it takes - Bachelor's degree preferred - 2+ years of professional experience in hospitality, retail, operations, or project management; experience with new store or property openings preferred - 1+ years of people leadership experience - Excellent verbal and written communication skills - Strong leadership skills with the ability to hire, train, and develop teams - Ability to resolve problems autonomously and proactively - Experience executing and documenting processes and sharing status updates - Self-motivated and able to thrive in a fast-paced, rapidly changing environment - Ability to stand, walk, and move for extended periods and lift up to 50 pounds - Must be legally authorized to work in the United States and be at least 18 years old Our benefits & perks - Competitive salary - Company stock options - 401k with 4% employer match - Medical, Vision & Dental insurance options - Flexible Spending Account & Health Savings Account options - 20 days PTO per year, increasing to 25 days after 2.5 years - Up to 8 floating holidays per year - Monthly cell phone reimbursement and health & wellness stipend - Management Training Program - Paid Parental Leave - Paid Life Insurance - Early paycheck access option - Discounts at select properties Our community norms - We own it - We make it better - We treat people right Placemakr participates in the E-Verify program as part of its hiring process.

🏢 Summary: Residential Property Manager responsible for leading a luxury lease-up community, driving leasing, occupancy, and financial performance goals. The role oversees onsite operations, marketing execution, financial reporting, compliance, and maintenance while managing and developing a high-performing team. This position focuses on delivering exceptional resident experience and ensuring full operational and legal compliance. 🗂️ Requirements: High school diploma or equivalent, 4+ years property management experience, 2+ years lease-up management in Class A or luxury high-rise, 2+ years supervisory experience, Experience with budgets and financial statements, Knowledge of Fair Housing and applicable laws, Proficiency in property management software, Proficiency in Microsoft Office, Experience with digital marketing tools 📃 Skills: Yardi, RealPage, Microsoft, Excel, Word, PowerPoint, DigitalMarketing, Budgeting, FinancialReporting, MarketAnalysis 🏢 Description: Job Overview The Residential Property Manager will lead the onsite team and oversee all activities to achieve budgeted leasing, occupancy, and financial goals at a community in the heart of Rockville, MD. This metro-accessible property is part of a growing portfolio, offering the opportunity to make a meaningful impact on both your team and the company as a whole. The Property Manager will be responsible for training and developing staff while ensuring best-in-class customer service and alignment with brand standards and culture. Key Responsibilities - Lead, motivate, and train the onsite team to deliver first-class service and achieve corporate goals, core values, and departmental responsibilities. - Oversee and manage the onsite lease-up process, ensuring prospects receive an exceptional experience from first contact through move-in. - Partner with the Marketing team to develop and execute marketing strategies, campaigns, and events tailored to a new luxury lease-up community, ensuring adherence to brand standards. - Oversee daily leasing activity, pricing strategies, concession management, and market analysis. - Address and resolve resident concerns in a professional, solutions-oriented manner. - Assist in preparing the annual business plan and oversee daily operations to achieve budgeted leasing, occupancy, and financial goals. - Support monthly financial reporting by completing variance reports, market analysis, accruals, and performance summaries. - Oversee maintenance operations to ensure curb appeal reflects luxury standards and routine maintenance is completed on schedule. - Partner with construction and development teams to ensure a smooth transition from construction to operations, including unit inspections and punch lists. - Manage vendor relationships to support lease-up marketing and wayfinding needs. - Ensure compliance with company policies and all state, local, and federal laws, including Fair Housing, ADA, FCRA, and employment law. - Perform other duties as assigned. Qualifications - High school diploma or equivalent required; college degree preferred. - 4+ years of progressive experience in property management, including at least 2 years managing a lease-up at a Class A or luxury residential high-rise. - 2+ years of supervisory experience with the ability to lead and develop a team. - Strong financial acumen, including experience with budgets, financial statements, and variance reporting. - Expertise in federal fair housing and applicable state/local laws. - Proficiency in property management software (Yardi, RealPage, or similar), Microsoft Office, and digital marketing tools. - Demonstrated experience in conflict resolution, customer service, and relationship management. - Strong organizational, multitasking, and communication skills. Benefits - Competitive salary with bonus potential. - Generous benefits package including medical, dental, vision, 401K match, and life insurance. - Career development opportunities and annual professional development funds. - Employee perks including housing discount, commuter benefits, free parking and EV charging, parental leave program, and a collaborative work environment. Compensation Range $85,000—$95,000 USD

🏢 Summary: Workplace Associate role focused on office operations, employee experience, front desk coordination, event logistics, facilities support, and workplace administration in a fast-paced environment. The position involves partnering with office leadership, managing workplace requests, supporting onboarding, and maintaining a welcoming and efficient office space. Offers salary, bonus, equity, and comprehensive benefits. 🗂️ Requirements: Bachelor's degree or equivalent experience, 2+ years of experience in office coordination, workplace operations, or administrative support, Experience working in fast-paced or high-growth environments, Strong written and verbal communication skills, Ability to collaborate across teams and with leadership, Organizational and multitasking skills, Problem-solving and operational support experience, Experience with office setup or growing teams 📃 Skills: Jira, IT, Facilities, Operations, Administration, Onboarding, Logistics, VendorManagement, Workplace 🏢 Description: About Flexport: At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.A place to shape the way people experience work. At Flexport, we believe the workplace is more than just a physical space - it's a platform for culture, connection, and doing your best work. How people feel when they walk into the office shapes how they collaborate, innovate, and grow. That's where the Workplace Team comes in. We're the heart of hospitality and the operational engine behind a thoughtful, inclusive, and high-performing employee experience. As a Workplace Associate, you'll be central to shaping the daily rhythm and culture of Flexport, creating an environment where teams can thrive and where our values are felt in the little things that make a big difference. If you're someone who thrives on making things run smoothly while creating moments of joy, support, and connection, this is your opportunity to build a workplace that's welcoming, people-first, and built for impact. What you'll do: Be the first point of contact, delivering a high-touch, people-first experience at our front desk. Partner closely with the General Manager or Branch Manager to understand and support the unique needs of the office, aligning Workplace operations with business goals and employee experience priorities. Drive logistics and experience coordination for in-office events (happy hours, office visits, special programming, etc.). Own the local Jira ticketing queue, promptly responding to and escalating workplace requests. Act as a liaison with building management in order to manage access, vendor registration, and maintenance requests. Champion the look and feel of our space, from conference rooms to kitchens, ensuring everything is tidied, stocked, and aligned with our culture of excellence. Provide an extra set of eyes and ears on all things office, vendors, security, and facilities. Help ensure compliance and safety across our workplace, serving as a culture ambassador for employee wellbeing. Partner with IT to support new hire workstation setup, internal moves, and onboarding touchpoints. Support ad hoc admin needs and special projects, no task too small when it comes to creating a world-class workplace. What you'll need: A bachelor's degree (or equivalent experience), we care more about what you've done than how you got here. 2+ years of experience in office coordination, workplace operations, or admin support, bonus points if it's in a fast-moving or high-growth environment. You love people. You're emotionally intelligent, thoughtful, and motivated by making others feel supported and successful. Clear, confident communication skills, written, verbal, and everything in between. Experience helping stand up a new office or growing team is a plus. You know how to work across teams and partner closely with leaders (like Branch and General Managers) to get things done and solve for real business needs. Super organized and detail-obsessed, you keep track of moving parts and make order out of chaos. A natural problem solver with a bias for action. When something's off, you jump in with solutions, not just observations. You bring warmth and professionalism to every interaction, making others feel seen, safe, and welcome is second nature. You follow through. You're reliable, accountable, and take pride in delivering a high-quality experience every time. #LI-onsite The range displayed on each job posting reflects the minimum and maximum target for new hire base salary for the position in the posting's respective region. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training. Base salary is just one part of our total rewards package at Flexport, which also includes bonus, equity, and comprehensive benefit offerings such as medical, dental, and flexible time off. The US base salary range for this position (this does not include bonus, equity and benefits):$31.20—$31.20 USD Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.

🏢 Summary: The Guest Experience Lead is a hands-on retail leadership role focused on delivering a premium customer experience while driving sales performance and supporting daily store operations. This position leads on the sales floor, coaches associates in real time, and ensures operational and merchandising standards are consistently executed. The role partners with store leadership to achieve sales goals, maintain showroom excellence, and foster a high-performing team culture. 🗂️ Requirements: 2–4+ years of retail sales leadership experience, Proven ability to drive sales results and influence team performance, Strong coaching and communication skills, Excellent organizational skills and ability to manage multiple priorities, Experience with retail technology platforms (e.g., Shopify, Netsuite, Gladly), Experience serving as keyholder, sales lead, or floor leader, Ability to work flexible schedule including evenings, weekends, and holidays, Ability to lift and move merchandise up to 50 lbs 📃 Skills: Shopify, Netsuite, Gladly, Retail, Merchandising, Inventory, Sales, POS 🏢 Description: The Guest Experience Lead is a hands-on retail leader responsible for delivering an exceptional Guest experience while driving sales performance and supporting daily store operations. This role serves as a lead presence on the sales floor, coaching associates through real-time selling opportunities, fostering a hospitality-driven environment, and helping the team achieve store goals. The Guest Experience Lead partners closely with the Store Manager to maintain a high-performing showroom, support team development, and ensure operational standards are executed consistently. Ideal candidates are relationship builders who lead by example, excel at creating meaningful Guest connections, and thrive in a fast-paced retail environment. You Will Deliver a premium, hospitality-driven Guest experience by building meaningful relationships, resolving concerns with professionalism and empathy, and identifying opportunities to elevate service and conversion. Drive sales performance through active selling, product expertise, client engagement, and consistent execution of individual and store goals. Lead by example on the sales floor, providing real-time coaching, reinforcing selling behaviors and service standards, and supporting the onboarding and development of new team members. Foster a positive, collaborative, and accountable team culture that reflects company values and commitment to exceptional Guest experiences. Support operational excellence through execution of opening and closing procedures, inventory and replenishment activities, merchandising standards, and maintaining an organized and visually compelling showroom environment. Ensure compliance with company policies, operational procedures, and brand standards while partnering with store leadership to drive overall store performance. This Might Describe You 2–4+ years of retail sales leadership experience in premium retail, showroom, hospitality, or customer-centric environments. Proven ability to drive sales results, influence team performance, and deliver exceptional Guest experiences. Strong coaching, communication, and interpersonal skills, with the ability to lead by example and develop others. Excellent organizational skills, attention to detail, and ability to effectively manage multiple priorities in a fast-paced environment. Experience using retail technology platforms such as Shopify, Netsuite, Gladly, or similar systems. Passion for design, hospitality, and creating exceptional Guest experiences. Experience serving as a keyholder, sales lead, or floor leader. Experience in furniture, home, lifestyle, luxury, or design-focused retail environments. Ability to work a flexible schedule, including evenings, weekends, and holidays, and lift/move merchandise up to 50 lbs. Why Join Us 401(k): Participation in the 401(k) program with company matching up to 6% of your contributions. Benefits: Comprehensive medical, dental, and vision coverage with generous employer contributions, 100% paid parental leave, and company-sponsored memberships. Paid Time Off: Operates with a high-performance mindset supporting work-life balance. Time to Recharge: Retail teams receive select paid holidays along with holiday pay when working on designated holidays. Employee Discount: 40% off almost all products. Room Upgrade: A complimentary product credit upon joining, valued at up to $3,000. Eligibility for compensation, benefits, and perks may vary based on employment status, work schedule, and applicable policies.

🏢 Summary: Assistant Manager role supporting daily apartment community operations with a focus on property management, leasing, resident relations, vendor supervision, and accounting processes. The position includes financial oversight, budget management, and use of property management software while ensuring high customer service standards. Full-time schedule with bonuses, benefits, and multi-site community responsibility. 🗂️ Requirements: High School Diploma or equivalent, Bachelor's Degree, 3+ years of property management experience, On-site property management experience, Supervisory experience with 200+ unit communities, Experience writing and maintaining budgets, Proficiency in Yardi Voyager, General office and bookkeeping skills, Computer literacy, Proficiency with Microsoft Office, Proficiency with email platforms, Proficiency with Internet platforms, Reliable transportation, Valid driver's license 📃 Skills: Yardi, Voyager, Microsoft, Office, Bookkeeping, Accounting, Leasing, Budgeting 🏢 Description: ABOUT REDPEAK RedPeak - Energize Communities. Bring People Together. RedPeak is a full-service apartment owner, operator and developer with 24 years of expertise and focus on the Denver market. Our communities offer a balance of historic charm and modern expansion, supported by an agile team focused on service and community engagement. We're proud of our diverse and inclusive culture that fuels innovation, strengthens our team, and mirrors the vibrant communities we serve. With meaningful training, career growth pathways, and a strong support system, we're here to help you thrive while making a real impact on residents' lives. POSITION SUMMARY As an Assistant Manager, you'll support the Community Manager in all community operations with an emphasis on accounts payable. You'll work directly with residents, support leasing activities, and help maintain high customer service standards. Our Assistant Managers are critical members of our team. They're responsible for providing excellent customer service and ensuring smooth community operations. WHAT YOU'LL DO - Support team members and the Community Manager through mentoring, communication, and leadership. - Lead resident relations and support fellow team members. - Supervise vendors and ensure professional service standards across property operations. - Support leasing and marketing goals to maintain occupancy. - Deliver exceptional customer service and maintain positive resident experiences. - Walk apartments and prepare units for move-ins. - Resolve resident conflicts and follow up consistently. - Monitor curb appeal, lead management, and compliance audits. - Assist with day-to-day community operations and team training. - Maintain vendor relationships and manage bids for projects. - Manage billing, cash flow, delinquency management, and month-end reporting. - Approve and code invoices for payment. - Post rent and utility charges, collect rent, and manage write-offs. - Support budget and financial performance objectives. - Complete financial reporting and analysis. - Coordinate resident service charge entries with the Concierge Team. - Review budget variances with the Community Manager. WHAT WE'RE LOOKING FOR - Demonstrated leadership and strategic thinking skills - Warm, friendly, and service-oriented attitude - Pride in work and community - High degree of flexibility and tolerance for change - Ability to train, develop, lead, and mentor - Superior written and verbal communication skills - Organized and detail-oriented - Reliable transportation and valid driver's license - High School Diploma or equivalent - Bachelor's Degree - 3+ years of property management experience, including on-site experience - Supervisory experience with 200+ unit communities - Experience writing and maintaining budgets - Proficiency in Yardi Voyager property management software - General office, bookkeeping, and sales skills - Computer literacy, including Microsoft Office - Proficiency with email and Internet platforms POSITION DETAILS - Schedule: Monday - Friday, 9:00am-6:00pm - Pay: $25-$28/hour, plus bonuses - Multi-Site: 258 Apartments, 4 Buildings - Office located in Arvada, CO PERKS AND BENEFITS - Full medical, dental, and vision benefits - Employer-paid short-term disability - Competitive 401(k) with company match - 16 PTO days and 13 paid holidays - 20% rent discount - Student debt repayment program - Monthly health club reimbursement and wellness programs - Cell phone reimbursement - Team member recognition program - Clothing reimbursement RedPeak is committed to equal employment opportunity practices. Full compensation packages are based on candidate experience and certifications.

🏢 Summary: Assistant Manager role supporting apartment community operations with a focus on property management, leasing, resident relations, accounting, and vendor coordination. The position includes financial oversight, budget management, and use of property management software while ensuring high customer service standards. Offers competitive pay, bonuses, benefits, PTO, and rent discounts. 🗂️ Requirements: High School Diploma or equivalent, Bachelor's Degree, 3+ years of property management experience, On-site property management experience, Supervisory experience with 200+ unit communities, Experience writing and maintaining budgets, Proficiency in Yardi Voyager, Computer literacy, Microsoft Office proficiency, Email platform proficiency, Internet platform proficiency, Valid driver's license, Reliable transportation 📃 Skills: Yardi, Voyager, Microsoft, Office, Bookkeeping, Accounting, Leasing, Budgeting, Reporting, Sales 🏢 Description: ABOUT REDPEAK RedPeak - Energize Communities. Bring People Together. RedPeak is a full-service apartment owner, operator and developer with 24 years of expertise and focus on the Denver market. The company values customer service, community engagement, and a diverse and inclusive culture with opportunities for growth and development. POSITION SUMMARY As an Assistant Manager, you'll support the Community Manager in all community operations with an emphasis on accounts payable. The role includes direct resident interaction, leasing support, property operations oversight, financial management, and maintaining high customer service standards. WHAT YOU'LL DO - Support team members and the Community Manager through mentoring, learning opportunities, and communication - Take a leadership role with resident relations and team support - Lead team members and supervise vendors to ensure professional service across property operations - Work with leasing staff to achieve leasing and marketing goals and maintain occupancy - Provide exceptional customer service and support resident retention - Walk apartments, prepare move-in gifts, prepare keys, and coordinate lock changes - Resolve resident conflicts and maintain positive living environments - Monitor curb appeal, lead management responses, and compliance audits - Assist with day-to-day community operations and ensure adherence to policies and procedures - Maintain positive vendor relationships and manage bids for vendor-supported projects - Manage billing, cash flow, delinquency management, and month-end reporting - Approve and code invoices for payment - Post rent and utility charges, manage collections, write-offs, and delinquent accounts - Support community budget and financial performance objectives - Complete financial reporting and analysis according to schedule and investor requirements - Coordinate resident service charge entries with the Concierge Team - Review and report budget variances to the Community Manager WHAT WE'RE LOOKING FOR - Demonstrated leadership and strategic thinking skills - Warm, friendly, and service-oriented attitude - Strong written and verbal communication skills - Organized and detail-oriented approach - Ability to train, develop, lead, and mentor - High degree of flexibility and adaptability - High School Diploma or equivalent - Bachelor's Degree - 3+ years of property management experience, including on-site experience - Supervisory experience with 200+ unit communities - Experience writing and maintaining budgets - Proficiency in Yardi Voyager property management software - General office, bookkeeping, and sales skills - Computer literacy including Microsoft Office - Proficiency with email and Internet platforms - Reliable transportation and valid driver's license POSITION DETAILS - Schedule: Monday - Friday, 9:00am-6:00pm - Pay: $25-$28/hour plus bonuses - Multi-Site: 258 apartments across 4 buildings PERKS AND BENEFITS - Full medical, dental, and vision benefits - Employer-paid short-term disability - Competitive 401(k) with company match - 16 PTO days and 13 paid holidays - 20% rent discount - Student debt repayment program - Health club reimbursement and wellness programs - Cell phone reimbursement - Team member recognition program - Clothing reimbursement Full compensation packages are based on candidate experience and certifications.

🏢 Summary: Assistant Manager role supporting daily property management operations with a focus on customer service, leasing, vendor coordination, budgeting, and accounting processes for a multi-site residential community. The position involves supervising teams, managing resident relations, overseeing financial reporting, and ensuring operational compliance. The offer includes bonuses, comprehensive benefits, PTO, rent discounts, and wellness reimbursements. 🗂️ Requirements: High School Diploma or equivalent, Bachelor's Degree, 3+ years of property management experience, On-site property management experience, Supervisory experience with 200+ unit communities, Experience writing and maintaining budgets, Proficiency in Yardi Voyager, Computer literacy, Microsoft Office proficiency, Email platform proficiency, Internet platform proficiency, Valid driver's license, Reliable transportation 📃 Skills: Yardi, Voyager, Microsoft, Office, Bookkeeping, Accounting, Budgeting, Leasing, Sales 🏢 Description: ABOUT REDPEAK RedPeak - Energize Communities. Bring People Together. RedPeak is a full-service apartment owner, operator and developer with 24 years of expertise and focus on the Denver market. The communities balance historic charm with modern growth, supported by an agile and customer-focused team culture. The company promotes a diverse and inclusive environment with training opportunities, career growth pathways, and strong team support. POSITION SUMMARY As an Assistant Manager, you'll support the Community Manager in all community operations with a strong emphasis on accounts payable. The role includes direct resident interaction, leasing support, customer service responsibilities, and operational oversight. Assistant Managers are responsible for maintaining smooth community operations while delivering exceptional resident experiences. WHAT YOU'LL DO - Support team members and the Community Manager through mentoring, communication, and leadership - Lead resident relations and support fellow team members with confident operational guidance - Supervise vendors and ensure professional service standards across property operations - Work with leasing staff to meet leasing and marketing goals and maintain occupancy - Strengthen resident experiences through effective communication and emotional intelligence - Deliver excellent customer service and support resident retention - Walk apartments and prepare move-in materials including keys and lock changes - Resolve resident conflicts promptly with consistent follow-up - Monitor curb appeal, lead management, and compliance audits - Ensure properties are maintained to high market standards - Support day-to-day operations and ensure policy and training compliance - Maintain vendor relationships and manage bids for community projects - Oversee billing, cash flow, delinquency management, and month-end reporting - Approve and code invoices for payment - Post rent and utility charges, manage collections, write-offs, and delinquent accounts - Support budget management and financial performance goals - Complete financial reporting and analysis according to schedule and ownership requirements - Coordinate with the Concierge Team on resident service charges - Report budget variances to the Community Manager WHAT WE'RE LOOKING FOR - Demonstrated leadership and strategic thinking skills - Service-oriented and professional attitude - Strong communication skills - Organized and detail-oriented approach - Flexibility and adaptability - Ability to train, mentor, and lead team members - High School Diploma or equivalent - Bachelor's Degree - 3+ years of property management experience including on-site experience - Supervisory experience with 200+ unit communities - Experience writing and maintaining budgets - Proficiency in Yardi Voyager property management software - General office, bookkeeping, and sales skills - Computer literacy including Microsoft Office - Proficiency with email and internet platforms - Reliable transportation and valid driver's license POSITION DETAILS - Schedule: Monday - Friday, 9:00am-6:00pm - Pay: $25-$28/hour plus bonuses - Multi-Site: 258 apartments across 4 buildings - Office located in Arvada, Colorado PERKS AND BENEFITS - Full medical, dental, and vision benefits - Employer-paid short-term disability - Competitive 401(k) with company match - 16 PTO days and 13 paid holidays - 20% rent discount - Student debt repayment program - Monthly health club reimbursement and wellness programs - Cell phone reimbursement - Team member recognition program - Clothing reimbursement RedPeak is committed to equal employment opportunity practices in accordance with applicable laws. Full compensation packages are based on candidate experience and certifications. Pay Range: $25-$28 USD