Guest Services Specialist

🏢 Summary: Full-time Guest Experience Associate role focused on delivering exceptional hospitality and resident experiences across guest communications, check-ins, and property operations. The position requires rotational availability including weekends and holidays, collaboration with on-site teams, and use of communication and operational systems. Employees receive competitive benefits, bonus opportunities, PTO, and career development support. 🗂️ Requirements: 1+ year customer service experience in hospitality, retail, multi-family, or food & beverage, Ability to communicate effectively verbally and in writing, Experience learning and using POS, CRM, or customer communication systems, Availability to work weekdays, weekends, evenings, and holidays on a rotational schedule, Ability to collaborate in a team-oriented environment, Ability to stand, walk, lift, carry, push, and pull up to 50 pounds, Must be legally authorized to work in the United States, Must be 18 years or older 📃 Skills: POS, CRM, HubSpot, AirBnB, Teams, Email 🏢 Description: A bit about us At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home. Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi-Fi. From corporate non-property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence. The impact you'll have At Placemakr, we are obsessed with service and believe in providing exceptional experiences to our valued guests, residents, and partners. As a Guest Experience Associate, you will be at the forefront of this mission, serving as the primary point of contact for our guests and residents throughout their stay and until they depart. We are seeking individuals who embody Placemakr’s Community Norms, have a can-do spirit, and consistently go above and beyond to ensure both internal and external customer satisfaction. As an integral member of our on-site Property Team, you will embody our Property Team Mission with each task and interaction, and consistently demonstrate that exceptional service is the core of our operation. This is a full-time position requiring ability to work during the week, weekends, evenings and holidays. The exact days of the week will be rotational. Our benefits & perks - Competitive pay rate - Generous monthly bonus program of up to $500/month - Company stock options - 401k + 4% employer matching program - Medical, Vision & Dental Insurance plan options - Flexible Spending Account & Health Savings Account options - 15 days of accrued paid time off (PTO) per year - PTO increases to 20 days per year after 2.5 years of employment - Paid day off for your birthday - Paid Parental Leave - Paid Life Insurance - Flexible scheduling - Transparent position development with opportunity for pay increases - Exclusive Placemakr-branded swag - Weekly paychecks with early paycheck access option - Discounts at select Placemakr properties Your typical day - Consistently provide an exceptional experience to all Placemakr guests, residents and partners - Collaborate effectively with fellow property team members - Maintain a safe, secure and compliant environment for team members and guests - Support de-escalation of situations when required - Respond to guest communication through text, email, HubSpot and AirBnB - Communicate effectively with guests, team members and vendors - Ensure guests are checked into assigned rooms according to standards - Collect payment methods at check-in following protocols - Utilize maintenance, housekeeping, check-in and other systems accurately - Respond promptly to cross-functional team members via Teams, email or other communication methods - Complete thorough shift handovers - Perform additional assigned duties and responsibilities What it takes - 1+ year of previous experience delivering excellent customer service in hospitality, retail, multi-family or food & beverage - Experience communicating effectively with internal and external customers verbally and in writing - Ability to learn and utilize systems or technology - Previous experience using a POS, CRM or customer communication system is a plus - Can-do attitude and ability to work collaboratively - Ability to embody customer service and community-focused values - Ability to stand, sit or walk for extended periods - Ability to move, lift, carry, push and pull objects up to 50 pounds without assistance Our community norms - We own it - We make it better - We treat people right Applicants must be legally authorized to work in the United States and meet the minimum age requirement of 18 years or older. All information will be kept confidential according to EEO guidelines. Placemakr values diversity and is committed to building a diverse and inclusive workplace. Placemakr participates in the E-Verify program as part of the hiring process.

🏢 Summary: Full-time on-site Guest Experience Associate role in Midtown Atlanta focused on delivering exceptional hospitality experiences, managing guest communications, and supporting daily property operations. The position involves handling check-ins, payments, cross-functional coordination, and system usage to ensure smooth operations. Offers competitive hourly pay, bonus opportunities, stock options, and comprehensive benefits. 🗂️ Requirements: 1+ year customer service experience (hospitality, retail, multi-family, or food & beverage), Ability to work full-time on rotational schedule including weekends, evenings, and holidays, Experience communicating with internal and external customers verbally and in writing, Ability to learn and use POS, CRM, and customer communication systems, Ability to lift/move up to 50 pounds and remain on feet for extended periods, Legal authorization to work in the United States, Minimum 18 years of age 📃 Skills: POS, CRM, HubSpot, Airbnb, Teams, Email 🏢 Description: A bit about us At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home. The impact you'll have At Placemakr, we are obsessed with service and believe in providing exceptional experiences to our valued guests, residents, and partners. As a Guest Experience Associate, you will be the primary point of contact for guests and residents throughout their stay until departure. As an integral member of the on-site Property Team, you will embody the Property Team Mission with each task and interaction, ensuring exceptional service at all times. This is a full-time, on-site position located in Midtown Atlanta. The pay rate for this role is $18.75/hour. The schedule requires availability during the week, weekends, evenings, and holidays on a rotational basis. Your typical day - Provide an exceptional experience to all guests, residents, and partners. - Collaborate with property team members to foster a one-team mentality. - Maintain a safe, secure, and compliant environment. - Support team members and assist in de-escalation situations when required. - Respond to written guest communication via text, email, HubSpot, and AirBnB. - Communicate effectively with guests, team members, and vendors. - Check guests into assigned rooms according to standards and collect payment methods at check-in. - Utilize maintenance, housekeeping, check-in, and other operational systems accurately. - Respond to cross-functional team members via Teams, email, or other communication methods. - Complete thorough shift handovers. - Perform additional duties as assigned. What it takes - 1+ year of experience delivering excellent customer service in hospitality, retail, multi-family, or food & beverage environments. - Experience communicating effectively with internal and external customers, verbally and in writing. - Demonstrated ability to learn and utilize systems or technology (experience using a POS, CRM, or customer communication system preferred). - Ability to work collaboratively in a team environment. - Ability to stand, walk, and move for extended periods and lift or move objects up to 50 pounds. - Must be legally authorized to work in the United States and be at least 18 years old. Benefits & Perks - Competitive pay rate - Monthly bonus program of up to $500 - Company stock options - 401k with 4% employer match - Medical, Vision & Dental insurance options - Flexible Spending Account & Health Savings Account options - 15 days of accrued PTO per year (increasing to 20 days after 2.5 years) - Paid birthday off - Paid Parental Leave - Paid Life Insurance - Flexible scheduling options - Transparent position development with pay increase opportunities - Weekly paychecks with early access option - Discounts at select Placemakr properties Our community norms - We own it. - We make it better. - We treat people right. Placemakr participates in E-Verify as part of the hiring process.

🏢 Summary: The Specialist, Property Support provides hands-on operational and project support to newly acquired and existing properties, traveling extensively to manage transitions, onboardings, and performance initiatives. This role partners with property leadership to execute timelines, train teams, implement SOPs, and ensure brand standards are met. It requires strong project management, leadership, and operational execution in fast-paced hospitality environments. 🗂️ Requirements: Bachelor's degree preferred, 2+ years experience in hospitality, retail, operations, or project management, Experience with new store or property openings, 1+ years people leadership experience, Ability to travel 75%+, Experience executing and documenting processes, Ability to manage multiple projects and deadlines, Strong verbal and written communication skills, Ability to lift and move objects up to 50 pounds, Legal authorization to work in the United States, Minimum age of 18 years 📃 Skills: Monday.com, ProjectManagement, Operations, Hospitality, SOP, FF&E, OS&E, Training, Documentation, Logistics 🏢 Description: The impact you'll have The Specialist, Property Support, will supply on-site support to newly acquired buildings and existing property operations teams by managing and executing on timelines, budgets, and projects. This role serves as an extension of the property leadership team, providing leadership and people-related support during leadership shortages, process rollouts, and property performance initiatives. The Specialist trains and project manages on-site operations teams in logistics behind transitioning properties, including accepting units, coordinating FF&E and OS&E, and executing customer experience standards, while providing hands-on executional support. This role bridges communication across Property Operations and non-property teams to relay issues, questions, changes, and needs during transitions and ongoing operations. In partnership with the Manager, Property Support, the Specialist sets up processes and structure to ensure seamless on-site operations. The position requires strong planning skills, attention to detail, and the ability to manage competing priorities in a fast-paced environment. What you'll do - Travel 75%+ of the time to provide on-site support during onboardings, off-boardings, transition projects, leadership vacancies, and personnel support needs - Execute day-to-day operational tasks related to stand-up, wind-down, and ongoing property operations projects - Train, motivate, and recognize team members while driving accountability and consistency - Facilitate training for new property operations and leadership team members - Execute and support development of SOPs for pre-opening, wind-down, and operational duties including accepting units and installing FF&E and OS&E - Communicate effectively with on-site and off-site partners to ensure project alignment - Identify risks and capacity constraints in project timelines and proactively mitigate them - Utilize Monday.com and other project management tools to manage property and project progress - Perform additional duties as assigned What it takes - Bachelor's degree preferred - 2+ years of professional experience in hospitality, retail, operations, or project management; experience with new store or property openings preferred - 1+ years of people leadership experience - Excellent verbal and written communication skills - Strong leadership skills with the ability to hire, train, and develop teams - Ability to resolve problems autonomously and proactively - Experience executing and documenting processes and sharing status updates - Self-motivated and able to thrive in a fast-paced, rapidly changing environment - Ability to stand, walk, and move for extended periods and lift up to 50 pounds - Must be legally authorized to work in the United States and be at least 18 years old Our benefits & perks - Competitive salary - Company stock options - 401k with 4% employer match - Medical, Vision & Dental insurance options - Flexible Spending Account & Health Savings Account options - 20 days PTO per year, increasing to 25 days after 2.5 years - Up to 8 floating holidays per year - Monthly cell phone reimbursement and health & wellness stipend - Management Training Program - Paid Parental Leave - Paid Life Insurance - Early paycheck access option - Discounts at select properties Our community norms - We own it - We make it better - We treat people right Placemakr participates in the E-Verify program as part of its hiring process.

🏢 Summary: The Specialist, Property Support provides hands-on operational and project support for newly onboarded and existing properties, traveling extensively to manage transitions, staffing gaps, and performance initiatives. The role focuses on executing property operations, training on-site teams, coordinating FF&E and OS&E installations, and ensuring adherence to brand standards. This position requires strong project management, leadership, and process execution skills in a fast-paced hospitality environment. 🗂️ Requirements: Bachelor’s degree preferred, 2+ years of professional experience in hospitality, retail, operations, or project management, Experience with new store or property openings, 1+ years of people leadership experience, Ability to travel 75%+ of the time, Experience managing projects, timelines, and budgets, Experience executing and documenting processes, Ability to lift and move objects up to 50 pounds, Legal authorization to work in the United States, Minimum 18 years of age 📃 Skills: Monday.com, ProjectManagement, Operations, Hospitality, Training, Leadership, ProcessDocumentation, FF&E, OS&E 🏢 Description: The Specialist, Property Support, will supply on-site support to newly acquired buildings and existing property operations teams by managing and executing timelines, budgets, and projects. This role serves as an extension of the property leadership team, providing leadership and people-related support during leadership shortages, process rollouts, and property performance initiatives. What You'll Do - Travel 75%+ of the time to provide on-site support during onboardings, off-boardings, transition projects, leadership vacancies, and other personnel needs - Execute day-to-day operational tasks related to stand-up, wind-down, and ongoing operations projects, including staffing gaps and rollout of new initiatives - Train, motivate, and recognize team members while driving accountability and consistency - Facilitate trainings for new property operations and leadership team members - Execute and support development of SOPs for pre-opening, wind-down, and operational duties - Accept units, coordinate receiving and installation of FF&E and OS&E, and set up buildings to brand standards - Communicate with on-site and off-site partners to ensure alignment across projects - Identify risks and capacity constraints in project timelines and mitigate them proactively - Utilize Monday.com and other project management tools to manage property and project progress - Perform additional duties as assigned What It Takes - Bachelor’s degree preferred - 2+ years of relevant professional experience in hospitality, retail, operations, or project management (experience with new store or property openings preferred) - 1+ years of people leadership experience - Strong verbal and written communication skills - Demonstrated ability to hire, train, and lead teams - Experience resolving problems autonomously and escalating appropriately - Experience executing and documenting processes and sharing status updates - Ability to thrive in a fast-paced, rapidly changing environment - Ability to stand, walk, lift, carry, push, and pull objects up to 50 pounds - Must be legally authorized to work in the United States and be at least 18 years old Benefits & Perks - Competitive salary - Company stock options - 401k with 4% employer match - Medical, Vision, and Dental insurance options - Flexible Spending Account and Health Savings Account options - 20 days of paid time off per year, increasing to 25 days after 2.5 years - Up to 8 floating holidays per year - Monthly cell phone reimbursement and health & wellness stipend - Management Training Program - Paid Parental Leave - Paid Life Insurance - Early paycheck access option - Employee discounts at select properties

🏢 Summary: Remote Account Executive role focused on expanding a shared housing marketplace by converting traditional property owners into hosts in the Charlotte market. The position drives lead generation, outreach, financial modeling, and deal closure while presenting a technology-enabled rental model that increases income potential. It combines sales execution, CRM tracking, and real estate market analysis to grow host acquisition. 🗂️ Requirements: Proven B2B or B2C sales experience, Experience in real estate or property management sectors, Track record of meeting or exceeding sales targets, Ability to use CRM systems for tracking and reporting, Proficiency with virtual communication and sales enablement tools, Strong presentation and value-based selling skills, Ability to calculate ROI and interpret market data, Knowledge of real estate investing and rental markets, Authorization to work in the United States (E-Verify compliance) 📃 Skills: Salesforce, HubSpot, CRM, ROI, Sales, RealEstate, PropertyManagement, MarketAnalysis, FinancialModeling, ColdCalling, EmailOutreach, VirtualMeetings 🏢 Description: The Role That We Need: PadSplit is hiring for an Account Executive to expand our marketplace by engaging traditional property owners to become PadSplit Hosts. This role is critical in helping homeowners unlock additional income by listing their properties, while addressing housing affordability by creating more shared housing opportunities in the Charlotte, North Carolina market. The Person We Are Looking For: We are seeking a driven and personable Account Executive with experience in sales or real estate who excels at building relationships with property owners and real estate investors. This role involves delivering a tailored value pitch on how the PadSplit model and technology consistently drive superior rental income compared to traditional single-family rentals. The ideal candidate thrives in a remote environment, demonstrates strong communication skills, and wants to have an impact on the affordable housing crisis - one room at a time. Here’s what you’ll do day-to-day: - Prospect and Qualify Leads: Research and identify potential property owners who might be interested in becoming PadSplit Hosts and qualify them based on suitability. - Conduct Outreach: Execute outreach strategies, including cold calling, emailing, and networking, to connect with traditional property owners. - Host Discovery Calls and Meetings: Engage property owners in initial conversations to understand their needs, goals, and potential barriers to joining PadSplit. - Deliver Value Propositions: Clearly articulate the benefits of PadSplit's model, such as increased revenue potential, simplified management, and societal impact. - Build and Nurture Relationships: Develop trust-based relationships with property owners, acting as a trusted advisor to address concerns and highlight opportunities. - Tailor Solutions: Customize hosting solutions based on the unique circumstances of property owners, including financial modeling, property suitability, and compliance requirements. - Close Deals: Guide property owners through the decision-making process, negotiate terms, and finalize agreements for onboarding as PadSplit Hosts. - Collaborate with Onboarding Teams: Coordinate with internal teams to ensure smooth onboarding for new Hosts, providing accurate property details and expectations. - Track and Report Metrics: Maintain detailed records in CRM systems, tracking outreach activities, conversion rates, and other key performance indicators. - Stay Updated on Market Trends: Monitor the real estate market, competitive landscape, and legislative changes to refine outreach and value propositions effectively. - Host Educational Sessions: Organize webinars or in-person sessions to educate property owners on PadSplit’s benefits and address common misconceptions. Here’s what you’ll need to be successful: - Sales Experience: Proven success in B2B or B2C sales, particularly in the real estate or property management sectors, with a track record of meeting or exceeding sales targets. - Relationship-Building Skills: Strong interpersonal and communication abilities to build trust and long-term relationships with property owners. - Self-Motivation and Independence: High level of self-discipline and motivation to thrive in a remote, fast-paced startup environment with minimal supervision. - Adaptability and Problem-Solving: Ability to think on their feet, overcome objections, and tailor solutions to meet the unique needs of property owners. - Knowledge of Real Estate Markets: Familiarity with the dynamics of real estate investing, rental markets, and property management is highly desirable. - Tech Proficiency: Comfortable using CRM systems (we use Salesforce and Hubspot), sales enablement tools, and virtual communication platforms for outreach and reporting. - Strong Presentation Skills: Ability to confidently present PadSplit’s value proposition through virtual meetings, calls, or live presentations. - Analytical Skills: Capable of interpreting market data, calculating ROI, and presenting financial benefits to potential Hosts. - Team Collaboration: Effective at collaborating with cross-functional teams, such as marketing and onboarding, to ensure a seamless experience for new Hosts. - Entrepreneurial Mindset: Resilience and resourcefulness to tackle challenges and drive results in a rapidly changing startup environment. - PadSplit Core Values: Consistently demonstrate values of compassionate directness, high integrity, optimism, intellectual curiosity, strong work ethic, empathy, self-awareness. Compensation, Benefits, and Perks: - Fully remote position - Competitive compensation package including an equity incentive plan - National medical, dental, and vision healthcare plans - Company provided life insurance policy - Optional accidental insurances, FSA, and DCFSA benefits - Unlimited paid-time (PTO) policy with eleven (11) company-observed holidays - 401(k) plan - Twelve (12) weeks of paid time off for both eligible birth and non-birth parents - The opportunity to contribute to solving the affordable housing crisis Notice to Applicants: PadSplit participates in E-Verify. All new employees are required to complete an I-9 form and be authorized to work in the United States. Employment is contingent upon successful completion of the E-Verify process. PadSplit is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

🏢 Summary: Opportunity for a concierge to deliver high-level customer service in a residential community, acting as the primary point of contact for residents and visitors. The role focuses on front desk operations, access control, amenity coordination, and maintaining a welcoming, professional environment. Ideal for candidates with strong service experience and proficiency in Microsoft Office. 🗂️ Requirements: High School Diploma or GED, Strong customer service background, Minimum 1 year concierge or high-end customer service experience, Ability to work weekends, Ability to work holidays, Proficiency in Microsoft Office (Outlook, Word, Excel), Exceptional oral and written communication skills, Ability to multitask and prioritize tasks, Ability to work independently with minimal supervision 📃 Skills: Outlook, Word, Excel, MicrosoftOffice 🏢 Description: Job Overview Join our team as a concierge and become the epitome of hospitality excellence for our residents. As a trusted ambassador of our community, your primary focus will be delivering exceptional customer service and ensuring every resident's needs are met with care and professionalism. From warmly greeting guests to providing personalized assistance, you'll be the friendly, reliable presence our residents depend on. Key Responsibilities - Provide Class "A" customer service – building a good rapport with tenants and going above and beyond whenever possible - Meet and greet all visitors such as tenants, guests and prospects - Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) - Respond to tenant questions and complaints in a timely manner - Ensure that only authorized individuals enter the building - Manage incoming phone calls and direct them to the appropriate destination - Coordinate reservation for amenity space, loading elevators and loading dock - Complete daily building walks, looking for maintenance items, reorganizing furniture/décor and cleaning up whenever needed - Work scheduled shifts - Perform other duties as needed Qualifications - High School Diploma or equivalent (GED) - Strong customer service background - 1 year of concierge or high-end customer service experience is preferred - Must be able to work weekends - Ability to work holidays required; flexibility to pick up additional shifts as needed - Proficient in Microsoft Office, particularly Outlook, Word and Excel - Outgoing personality with ability to relate to diverse group of people - Self-motivated and high energy - Strong problem-solving skills - Strong sense of urgency - Highly credible and trustworthy, operating with a high degree of integrity - Ability to hold oneself and others accountable and strive for excellence - Positive, can-do attitude with focus on growth and innovation - Customer-focused and results-oriented - Desire to continuously learn and develop - Exceptional oral and written communication skills - Ability to work well in a team and establish good working relationships - Ability to multitask and prioritize tasks with strong attention to detail - Self-directed and able to work independently with minimal supervision Benefits Compensation: - Competitive salary with bonus potential - Generous benefit package: Medical, Dental, Vision, 401K match, Life Insurance Career Development: - Opportunities for advancement within an expanding portfolio - Annual professional development funds Employee Perks (to name a few): - Housing discount - Commuter benefits - Free parking and EV charging - Parental leave program - Friendly work environment that values collaboration *Note: Benefits vary depending on the function of your role.

🏢 Summary: Customer-focused concierge role responsible for delivering high-level hospitality and front desk services to residential tenants and guests. The position involves managing building access, coordinating amenities, handling inquiries, and ensuring a professional and welcoming environment. Ideal for candidates with strong customer service experience and proficiency in Microsoft Office. 🗂️ Requirements: High School Diploma or GED, Strong customer service background, Minimum 1 year concierge or high-end customer service experience, Ability to work weekends and holidays, Flexibility to pick up additional shifts, Proficiency in Microsoft Office (Outlook, Word, Excel), Ability to manage building access and authorized entry, Strong problem-solving skills, Exceptional oral and written communication skills, Ability to multitask and work independently 📃 Skills: Microsoft, Outlook, Word, Excel 🏢 Description: Job Overview Join our team as a concierge and become the epitome of hospitality excellence for our residents. As a trusted ambassador of our community, your primary focus will be delivering exceptional customer service and ensuring every resident's needs are met with care and professionalism. From warmly greeting guests to providing personalized assistance, you'll be the friendly, reliable presence our residents depend on. If you have a passion for creating memorable experiences and enjoy making people's lives easier, this role is a perfect fit. Key Responsibilities Provide Class "A" customer service – Building a good rapport with tenants and going above and beyond whenever possible Meet and greet all visitors such as tenants, guests and prospects Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Respond to tenant questions and complaints in a timely manner Ensure that only authorized individuals enter the building Manage incoming phone calls and direct them to the appropriate destination Coordinate reservation for amenity space, loading elevators and loading dock Complete daily building walks, looking for maintenance items, reorganizing furniture/décor and cleaning up whenever needed Work scheduled shifts Perform other duties as needed Qualifications High School Diploma or equivalent (GED) Strong customer service background 1 year of concierge or high-end customer service experience is preferred Must be able to work weekends Ability to work holidays required. Flexibility to pick up additional shifts, as needed Proficient in Microsoft Office, particularly Outlook, Word and Excel Outgoing personality with ability to relate to diverse group of people Self-motivated and high energy Strong problem-solving skills Strong sense of urgency Must be highly credible and trustworthy, and operate with high degree of integrity Must hold oneself and others accountable and strive for a high level of excellence Must have a positive, can-do attitude and be able to fuel growth and innovation Must be customer-focused and results-oriented Must want to continuously learn and develop Exceptional oral and written communication skills Ability to work well in a team establishing good working relationships with others Ability to multitask and prioritize tasks with a strong attention to detail Self-directed and able to work independently, with minimal supervision Benefits Compensation: - Competitive Salary with Bonus Potential - Generous Benefit Package: Medical, Dental, Vision, 401K Match, Life Insurance Career Development - Opportunities for Advancement within our expanding portfolio - Annual Professional Development Funds to fuel your growth Employee Perks (to name a few): - Housing Discount - Commuter Benefits - Free Parking and EV charging - Parental Leave Program - Enjoy a Friendly Work Environment that values collaboration *Note benefits vary depending on the function of your role

🏢 Summary: Senior Product Manager role responsible for leading mobile app strategy, roadmap, and execution in a data-driven, mobile-first environment. The position focuses on aligning cross-functional teams, driving AI-powered feature integration, and optimizing user experiences through experimentation and analytics. The role requires strong technical fluency and ownership of end-to-end mobile product delivery. 🗂️ Requirements: 6+ years product management experience, Experience in mobile-first or app-centric products, Strong understanding of mobile architecture, Knowledge of APIs, Experience with A/B testing, Ability to define and track KPIs, Data-driven decision making, Experience collaborating with engineering teams, Experience translating requirements into technical specifications, Experience with AI or LLM-powered features 📃 Skills: Mobile, APIs, AI, LLM, Amplitude, Microstrategy, Proteus, Figma, Slack, Zoom, GoogleSuite, Analytics, KPIs, ABTesting, UX, DataScience 🏢 Description: We are looking for an experienced Senior Product Manager to oversee our mobile app business.  We're in the business of making a positive difference—and now, you can join us in helping millions of job seekers change their careers and their lives for the better. ABOUT THIS TEAM We are the global expansion branch of the BOLD group, building the largest career websites in the world since 2005 with our colleagues in San Francisco, Poland, Puerto Rico, and India. Our products, intended to help people find and kick-start their dream careers, draw in over 20,000,000 visitors a month and have been featured in The Guardian, Forbes, and The Financial Times. Sitting at the intersection between business, technology, and user experience, we have a robust product team of makers and innovators who create seamless experiences for our users.  They are responsible for product planning, gathering and prioritizing product and customer requirements, defining the product vision, roadmap and working closely with UX and engineering to deliver winning products. Technologies/tools we use: Amplitude, Microstrategy, Proteus (click tracking), Testing Tools, Google Suite, Slack, Zoom, Figma, AI tools. WHAT YOU’LL DO Strategy & Vision: Present a clear product vision and mobile strategy to senior leadership, proactively aligning stakeholders and anticipating concerns. Roadmap Ownership: Independently lead sprint planning, scoping, and execution for the App. Prioritize the roadmap based on business value, opportunity sizing, and deep user pain points. Mobile Personalization: Work closely with cross-functional partners in UX Design, Research, Lifecycle Management and Platform Engineering to define user journeys and execute personalized experiences and notifications for App users. Cross-Functional Leadership: Drive alignment and remove friction across Product, Design, Engineering, and Data Science teams. Translate complex mobile requirements into clear specifications that balance technical scalability with speed of delivery. AI Integration: Work closely with Content Technology and Data Science to integrate next-generation AI and LLM-powered features directly into the mobile journey. Execution & Risk Management: Proactively mitigate risks and adjust plans as needed to meet deadlines, ensuring high-quality product outcomes are delivered reliably and on time. Experimentation: Design and analyze sophisticated A/B tests to validate mobile features, optimize conversion rates, and inform long-term app development. Reporting: In cooperation with product analytics, responsible for reporting on key performance metrics to executives. WHAT YOU’LL NEED Experience: 6+ years of product management experience, with a proven track record of delivering measurable business outcomes in a mobile-first or app-centric environment. Technical Fluency: Strong understanding of mobile architecture, APIs, and technical tradeoffs. You should be comfortable collaborating with engineers on complex implementation decisions. Problem Solving: Ability to solve complex problems independently using structured frameworks and data-driven insights. Customer Advocacy: A customer-first mindset with experience synthesizing user feedback and research into prioritized product requirements. Analytical Rigor: Expertise in defining success metrics (KPIs), analyzing performance, and using quantitative/qualitative data to drive decision-making. Communication: Exceptional storytelling skills with the ability to tailor communication for both technical and non-technical audiences. WHAT’S GOOD TO HAVE Experience with a subscription-based, data-focused product. Experience with International product development / localization processes. Experience using AI in products, or a general understanding of it. HERE’S A FEW OF OUR PERKS & BENEFITS Salary range: 18 000 - 21 600 PLN gross (Employment agreement / Umowa o Pracę) Equipment and Internet Program - the company reimburses the Internet expenses and one-time equipment purchase to make your work comfortable when we work remotely (additional to a laptop and necessary accessories we provide all employees with by default). Flexible working hours - we have no problem if you prefer to work early in the morning or start work at noon - you decide for yourself. We work the way we want to achieve the best results. Remote work - we are open to full remote candidates (in Poland). If you prefer, you can also work from the office in Warsaw. Workation (up to 10 working days a year within EEA). Mental Care Programs (a dedicated online platform). Private healthcare (Medicover) and Multisport Card (both single packages are fully refunded by the company). Udemy Business platform - unlimited access to 5,500+ courses.

🏢 Summary: The offer is for a versatile software engineer to work on dynamic startup projects with short planning cycles and frequent pivots, using modern technologies and minimal legacy code. The role focuses on building applications with selected technologies while collaborating closely with clients and experienced engineers in a fast-paced environment. 🗂️ Requirements: Engineering mindset, Broad IT knowledge, Commercial experience in software development, Knowledge of at least one of: React, React Native, Node.js, Python, Elixir, Blockchain, Willingness to work with company’s core technologies, Good command of English, Good command of Polish 📃 Skills: React, ReactNative, Node.js, Python, Elixir, Blockchain 🏢 Description: We usually work for tech startups so we’ve had our share of ever-changing, dynamic projects. In this environment, the development stage is planned only a few weeks ahead and pivots are an integral part of the job. But we like it this way – releases are quick and clients are open to trying out new technologies. What is more, there is very little chance you’ll be dealing with legacy code. Working at Software Mansion means: flat structure, fast technical decisions, no unnecessary stress – we draw from our experience of working with many startups, working with experienced engineers, self-development and constant learning – we cannot stress it enough, an opportunity to get to know new technologies – we love trying out new technologies and sharing our knowledge with others. Job requirements: an engineering mindset and versatility – your broad knowledge in the domain of IT will be useful and necessary, knowledge of at least one of the technologies we use – React, React Native, Flutter, Node.js, or Python. While we value commercial experience with other technologies, we're currently focusing on candidates whose experience is closer to our tech stack, good command of English (daily communication with clients) and Polish (daily communication with our team). Perks and Benefits You’ll be able to enjoy a hybrid working model, which will allow you to work remotely from time to time (this will be determined on a person-by-person basis, as we try to be flexible when it comes to everyone’s individual needs). At Software Mansion, keeping our employees happy and healthy is our top priority. The below perks are simply some of the ways that show we care. We take care of our employees’ wellbeing by providing: flexible working hours – work whenever you like, as long as you are able to accommodate the needs of your projects, 26 days of vacation leave (for employees on all types of contracts), private healthcare – get professional medical care for you and your family, sports packages – ability to obtain a sports card from Medicover Sport or Multisport, therapist consultations – seeing as times have been tough lately due to the pandemic and other factors, we are currently providing free consultations with a therapist to all of our employees, nutritious breakfasts in our canteen and snacks that are available every day at the office, a villa in Croatia, located 5 minutes from the beach to enjoy workation with your team or your close ones. We actively support our employees’ growth and development by: financing a training budget for all employees, providing each employee with 3 paid R&D days during the year that you can use to work on educational side projects, assigning each employee a mentor for their first 3 months on the job, organizing group training sessions for technical and non-technical skills, encouraging work-related initiatives such as presenting at conferences, writing blog posts, or organizing your own workshops within the company. You can get to know all of your co-workers better by: meeting everyone at our monthly All Hands sessions accompanied by pizza, sushi & beer, sign up for one of our sports clubs, such as rock climbing or volleyball, or organize your own with our help, taking part in one of our many workshops where you can get to know your co-workers better and learn things such as how to prepare sushi or what it takes to make the perfect espresso.

🏢 Summary: Opportunity to work on dynamic, fast-paced projects for tech startups with quick releases and minimal legacy code. The role involves using modern technologies and adapting to frequent pivots in short development cycles. It offers exposure to multiple stacks and encourages continuous technical growth. 🗂️ Requirements: Engineering mindset, Broad IT knowledge, Knowledge of at least one: React, React Native, Node.js, Python, Elixir, or Blockchain, Commercial programming experience, Willingness to work with selected company technologies, English proficiency, Polish proficiency 📃 Skills: React, ReactNative, Node.js, Python, Elixir, Blockchain, English, Polish 🏢 Description: We usually work for tech startups so we’ve had our share of ever-changing, dynamic projects. In this environment, the development stage is planned only a few weeks ahead and pivots are an integral part of the job. But we like it this way – releases are quick and clients are open to trying out new technologies. What is more, there is very little chance you’ll be dealing with legacy code. Working at Software Mansion means: flat structure, fast technical decisions, no unnecessary stress – we draw from our experience of working with many startups, working with experienced engineers, self-development and constant learning – we cannot stress it enough, an opportunity to get to know new technologies – we love trying out new technologies and sharing our knowledge with others. Job requirements: an engineering mindset and versatility – your broad knowledge in the domain of IT will be useful and necessary, knowledge of any programming languages we are using – React, React Native, Node.js, Python, Elixir, or Blockchain technologies. If you don’t know any of those technologies, you can still apply. Your commercial experience is valuable, and the most important is that you would like to work with one of our technologies, good command of English (daily communication with clients) and Polish (daily communication with our team). Perks and Benefits You’ll be able to enjoy a hybrid working model, which will allow you to work remotely from time to time (this will be determined on a person-by-person basis, as we try to be flexible when it comes to everyone’s individual needs). At Software Mansion, keeping our employees happy and healthy is our top priority. The below perks are simply some of the ways that show we care. We take care of our employees’ wellbeing by providing: flexible working hours – work whenever you like, as long as you are able to accommodate the needs of your projects, 26 days of vacation leave (for employees on all types of contracts), private healthcare – get professional medical care for you and your family, sports packages – ability to obtain a sports card from Medicover Sport or Multisport, therapist consultations – seeing as times have been tough lately due to the pandemic and other factors, we are currently providing free consultations with a therapist to all of our employees, nutritious breakfasts in our canteen and snacks that are available every day at the office, a villa in Croatia, located 5 minutes from the beach to enjoy workation with your team or your close ones. We actively support our employees’ growth and development by: financing a training budget for all employees, providing each employee with 3 paid R&D days during the year that you can use to work on educational side projects, assigning each employee a mentor for their first 3 months on the job, organizing group training sessions for technical and non-technical skills, encouraging work-related initiatives such as presenting at conferences, writing blog posts, or organizing your own workshops within the company. You can get to know all of your co-workers better by: meeting everyone at our monthly All Hands sessions accompanied by pizza, sushi & beer, sign up for one of our sports clubs, such as rock climbing or volleyball, or organize your own with our help, taking part in one of our many workshops where you can get to know your co-workers better and learn things such as how to prepare sushi or what it takes to make the perfect espresso.