Guest Services Specialist

🏢 Summary: Full-time on-site Guest Experience Associate role in Midtown Atlanta focused on delivering exceptional hospitality experiences, managing guest communications, and supporting daily property operations. The position involves handling check-ins, payments, cross-functional coordination, and system usage to ensure smooth operations. Offers competitive hourly pay, bonus opportunities, stock options, and comprehensive benefits. 🗂️ Requirements: 1+ year customer service experience (hospitality, retail, multi-family, or food & beverage), Ability to work full-time on rotational schedule including weekends, evenings, and holidays, Experience communicating with internal and external customers verbally and in writing, Ability to learn and use POS, CRM, and customer communication systems, Ability to lift/move up to 50 pounds and remain on feet for extended periods, Legal authorization to work in the United States, Minimum 18 years of age 📃 Skills: POS, CRM, HubSpot, Airbnb, Teams, Email 🏢 Description: A bit about us At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home. The impact you'll have At Placemakr, we are obsessed with service and believe in providing exceptional experiences to our valued guests, residents, and partners. As a Guest Experience Associate, you will be the primary point of contact for guests and residents throughout their stay until departure. As an integral member of the on-site Property Team, you will embody the Property Team Mission with each task and interaction, ensuring exceptional service at all times. This is a full-time, on-site position located in Midtown Atlanta. The pay rate for this role is $18.75/hour. The schedule requires availability during the week, weekends, evenings, and holidays on a rotational basis. Your typical day - Provide an exceptional experience to all guests, residents, and partners. - Collaborate with property team members to foster a one-team mentality. - Maintain a safe, secure, and compliant environment. - Support team members and assist in de-escalation situations when required. - Respond to written guest communication via text, email, HubSpot, and AirBnB. - Communicate effectively with guests, team members, and vendors. - Check guests into assigned rooms according to standards and collect payment methods at check-in. - Utilize maintenance, housekeeping, check-in, and other operational systems accurately. - Respond to cross-functional team members via Teams, email, or other communication methods. - Complete thorough shift handovers. - Perform additional duties as assigned. What it takes - 1+ year of experience delivering excellent customer service in hospitality, retail, multi-family, or food & beverage environments. - Experience communicating effectively with internal and external customers, verbally and in writing. - Demonstrated ability to learn and utilize systems or technology (experience using a POS, CRM, or customer communication system preferred). - Ability to work collaboratively in a team environment. - Ability to stand, walk, and move for extended periods and lift or move objects up to 50 pounds. - Must be legally authorized to work in the United States and be at least 18 years old. Benefits & Perks - Competitive pay rate - Monthly bonus program of up to $500 - Company stock options - 401k with 4% employer match - Medical, Vision & Dental insurance options - Flexible Spending Account & Health Savings Account options - 15 days of accrued PTO per year (increasing to 20 days after 2.5 years) - Paid birthday off - Paid Parental Leave - Paid Life Insurance - Flexible scheduling options - Transparent position development with pay increase opportunities - Weekly paychecks with early access option - Discounts at select Placemakr properties Our community norms - We own it. - We make it better. - We treat people right. Placemakr participates in E-Verify as part of the hiring process.

🏢 Summary: Customer-focused concierge role responsible for delivering high-level hospitality and front desk services to residential tenants and guests. The position involves managing building access, coordinating amenities, handling inquiries, and ensuring a professional and welcoming environment. Ideal for candidates with strong customer service experience and proficiency in Microsoft Office. 🗂️ Requirements: High School Diploma or GED, Strong customer service background, Minimum 1 year concierge or high-end customer service experience, Ability to work weekends and holidays, Flexibility to pick up additional shifts, Proficiency in Microsoft Office (Outlook, Word, Excel), Ability to manage building access and authorized entry, Strong problem-solving skills, Exceptional oral and written communication skills, Ability to multitask and work independently 📃 Skills: Microsoft, Outlook, Word, Excel 🏢 Description: Job Overview Join our team as a concierge and become the epitome of hospitality excellence for our residents. As a trusted ambassador of our community, your primary focus will be delivering exceptional customer service and ensuring every resident's needs are met with care and professionalism. From warmly greeting guests to providing personalized assistance, you'll be the friendly, reliable presence our residents depend on. If you have a passion for creating memorable experiences and enjoy making people's lives easier, this role is a perfect fit. Key Responsibilities Provide Class "A" customer service – Building a good rapport with tenants and going above and beyond whenever possible Meet and greet all visitors such as tenants, guests and prospects Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Respond to tenant questions and complaints in a timely manner Ensure that only authorized individuals enter the building Manage incoming phone calls and direct them to the appropriate destination Coordinate reservation for amenity space, loading elevators and loading dock Complete daily building walks, looking for maintenance items, reorganizing furniture/décor and cleaning up whenever needed Work scheduled shifts Perform other duties as needed Qualifications High School Diploma or equivalent (GED) Strong customer service background 1 year of concierge or high-end customer service experience is preferred Must be able to work weekends Ability to work holidays required. Flexibility to pick up additional shifts, as needed Proficient in Microsoft Office, particularly Outlook, Word and Excel Outgoing personality with ability to relate to diverse group of people Self-motivated and high energy Strong problem-solving skills Strong sense of urgency Must be highly credible and trustworthy, and operate with high degree of integrity Must hold oneself and others accountable and strive for a high level of excellence Must have a positive, can-do attitude and be able to fuel growth and innovation Must be customer-focused and results-oriented Must want to continuously learn and develop Exceptional oral and written communication skills Ability to work well in a team establishing good working relationships with others Ability to multitask and prioritize tasks with a strong attention to detail Self-directed and able to work independently, with minimal supervision Benefits Compensation: - Competitive Salary with Bonus Potential - Generous Benefit Package: Medical, Dental, Vision, 401K Match, Life Insurance Career Development - Opportunities for Advancement within our expanding portfolio - Annual Professional Development Funds to fuel your growth Employee Perks (to name a few): - Housing Discount - Commuter Benefits - Free Parking and EV charging - Parental Leave Program - Enjoy a Friendly Work Environment that values collaboration *Note benefits vary depending on the function of your role

🏢 Summary: The offer is for a versatile software engineer to work on dynamic startup projects with short planning cycles and frequent pivots, using modern technologies and minimal legacy code. The role focuses on building applications with selected technologies while collaborating closely with clients and experienced engineers in a fast-paced environment. 🗂️ Requirements: Engineering mindset, Broad IT knowledge, Commercial experience in software development, Knowledge of at least one of: React, React Native, Node.js, Python, Elixir, Blockchain, Willingness to work with company’s core technologies, Good command of English, Good command of Polish 📃 Skills: React, ReactNative, Node.js, Python, Elixir, Blockchain 🏢 Description: We usually work for tech startups so we’ve had our share of ever-changing, dynamic projects. In this environment, the development stage is planned only a few weeks ahead and pivots are an integral part of the job. But we like it this way – releases are quick and clients are open to trying out new technologies. What is more, there is very little chance you’ll be dealing with legacy code. Working at Software Mansion means: flat structure, fast technical decisions, no unnecessary stress – we draw from our experience of working with many startups, working with experienced engineers, self-development and constant learning – we cannot stress it enough, an opportunity to get to know new technologies – we love trying out new technologies and sharing our knowledge with others. Job requirements: an engineering mindset and versatility – your broad knowledge in the domain of IT will be useful and necessary, knowledge of any programming languages we are using – React, React Native, Node.js, Python, Elixir, or Blockchain technologies. If you don’t know any of those technologies, you can still apply. Your commercial experience is valuable, and the most important is that you would like to work with one of our technologies, good command of English (daily communication with clients) and Polish (daily communication with our team). Perks and Benefits You’ll be able to enjoy a hybrid working model, which will allow you to work remotely from time to time (this will be determined on a person-by-person basis, as we try to be flexible when it comes to everyone’s individual needs). At Software Mansion, keeping our employees happy and healthy is our top priority. The below perks are simply some of the ways that show we care. We take care of our employees’ wellbeing by providing: flexible working hours – work whenever you like, as long as you are able to accommodate the needs of your projects, 26 days of vacation leave (for employees on all types of contracts), private healthcare – get professional medical care for you and your family, sports packages – ability to obtain a sports card from Medicover Sport or Multisport, therapist consultations – seeing as times have been tough lately due to the pandemic and other factors, we are currently providing free consultations with a therapist to all of our employees, nutritious breakfasts in our canteen and snacks that are available every day at the office, a villa in Croatia, located 5 minutes from the beach to enjoy workation with your team or your close ones. We actively support our employees’ growth and development by: financing a training budget for all employees, providing each employee with 3 paid R&D days during the year that you can use to work on educational side projects, assigning each employee a mentor for their first 3 months on the job, organizing group training sessions for technical and non-technical skills, encouraging work-related initiatives such as presenting at conferences, writing blog posts, or organizing your own workshops within the company. You can get to know all of your co-workers better by: meeting everyone at our monthly All Hands sessions accompanied by pizza, sushi & beer, sign up for one of our sports clubs, such as rock climbing or volleyball, or organize your own with our help, taking part in one of our many workshops where you can get to know your co-workers better and learn things such as how to prepare sushi or what it takes to make the perfect espresso.

🏢 Summary: Opportunity to work on dynamic, fast-paced projects for tech startups with quick releases and minimal legacy code. The role involves using modern technologies and adapting to frequent pivots in short development cycles. It offers exposure to multiple stacks and encourages continuous technical growth. 🗂️ Requirements: Engineering mindset, Broad IT knowledge, Knowledge of at least one: React, React Native, Node.js, Python, Elixir, or Blockchain, Commercial programming experience, Willingness to work with selected company technologies, English proficiency, Polish proficiency 📃 Skills: React, ReactNative, Node.js, Python, Elixir, Blockchain, English, Polish 🏢 Description: We usually work for tech startups so we’ve had our share of ever-changing, dynamic projects. In this environment, the development stage is planned only a few weeks ahead and pivots are an integral part of the job. But we like it this way – releases are quick and clients are open to trying out new technologies. What is more, there is very little chance you’ll be dealing with legacy code. Working at Software Mansion means: flat structure, fast technical decisions, no unnecessary stress – we draw from our experience of working with many startups, working with experienced engineers, self-development and constant learning – we cannot stress it enough, an opportunity to get to know new technologies – we love trying out new technologies and sharing our knowledge with others. Job requirements: an engineering mindset and versatility – your broad knowledge in the domain of IT will be useful and necessary, knowledge of any programming languages we are using – React, React Native, Node.js, Python, Elixir, or Blockchain technologies. If you don’t know any of those technologies, you can still apply. Your commercial experience is valuable, and the most important is that you would like to work with one of our technologies, good command of English (daily communication with clients) and Polish (daily communication with our team). Perks and Benefits You’ll be able to enjoy a hybrid working model, which will allow you to work remotely from time to time (this will be determined on a person-by-person basis, as we try to be flexible when it comes to everyone’s individual needs). At Software Mansion, keeping our employees happy and healthy is our top priority. The below perks are simply some of the ways that show we care. We take care of our employees’ wellbeing by providing: flexible working hours – work whenever you like, as long as you are able to accommodate the needs of your projects, 26 days of vacation leave (for employees on all types of contracts), private healthcare – get professional medical care for you and your family, sports packages – ability to obtain a sports card from Medicover Sport or Multisport, therapist consultations – seeing as times have been tough lately due to the pandemic and other factors, we are currently providing free consultations with a therapist to all of our employees, nutritious breakfasts in our canteen and snacks that are available every day at the office, a villa in Croatia, located 5 minutes from the beach to enjoy workation with your team or your close ones. We actively support our employees’ growth and development by: financing a training budget for all employees, providing each employee with 3 paid R&D days during the year that you can use to work on educational side projects, assigning each employee a mentor for their first 3 months on the job, organizing group training sessions for technical and non-technical skills, encouraging work-related initiatives such as presenting at conferences, writing blog posts, or organizing your own workshops within the company. You can get to know all of your co-workers better by: meeting everyone at our monthly All Hands sessions accompanied by pizza, sushi & beer, sign up for one of our sports clubs, such as rock climbing or volleyball, or organize your own with our help, taking part in one of our many workshops where you can get to know your co-workers better and learn things such as how to prepare sushi or what it takes to make the perfect espresso.

🏢 Summary: Technical role in a dynamic startup-focused environment delivering fast-paced projects with modern technologies and minimal legacy code. The position involves working with one of several core technologies across web, mobile, backend, or blockchain projects. It offers flexibility and strong emphasis on continuous technical growth and learning. 🗂️ Requirements: Engineering mindset, Broad IT knowledge, Knowledge of at least one: React, React Native, Node.js, Python, Elixir, or Blockchain, Willingness to work with one of the listed technologies, Commercial experience in software development, English proficiency, Polish proficiency 📃 Skills: React, ReactNative, Node.js, Python, Elixir, Blockchain, English, Polish 🏢 Description: We usually work for tech startups so we’ve had our share of ever-changing, dynamic projects. In this environment, the development stage is planned only a few weeks ahead and pivots are an integral part of the job. But we like it this way – releases are quick and clients are open to trying out new technologies. What is more, there is very little chance you’ll be dealing with legacy code. Working at Software Mansion means: flat structure, fast technical decisions, no unnecessary stress – we draw from our experience of working with many startups, working with experienced engineers, self-development and constant learning – we cannot stress it enough, an opportunity to get to know new technologies – we love trying out new technologies and sharing our knowledge with others. Job requirements: an engineering mindset and versatility – your broad knowledge in the domain of IT will be useful and necessary, knowledge of any programming languages we are using – React, React Native, Node.js, Python, Elixir, or Blockchain technologies. If you don’t know any of those technologies, you can still apply. Your commercial experience is valuable, and the most important is that you would like to work with one of our technologies, good command of English (daily communication with clients) and Polish (daily communication with our team). Perks and Benefits You’ll be able to enjoy a hybrid working model, which will allow you to work remotely from time to time (this will be determined on a person-by-person basis, as we try to be flexible when it comes to everyone’s individual needs). At Software Mansion, keeping our employees happy and healthy is our top priority. The below perks are simply some of the ways that show we care. We take care of our employees’ wellbeing by providing: flexible working hours – work whenever you like, as long as you are able to accommodate the needs of your projects, 26 days of vacation leave (for employees on all types of contracts), private healthcare – get professional medical care for you and your family, sports packages – ability to obtain a sports card from Medicover Sport or Multisport, therapist consultations – seeing as times have been tough lately due to the pandemic and other factors, we are currently providing free consultations with a therapist to all of our employees, nutritious breakfasts in our canteen and snacks that are available every day at the office, a villa in Croatia, located 5 minutes from the beach to enjoy workation with your team or your close ones. We actively support our employees’ growth and development by: financing a training budget for all employees, providing each employee with 3 paid R&D days during the year that you can use to work on educational side projects, assigning each employee a mentor for their first 3 months on the job, organizing group training sessions for technical and non-technical skills, encouraging work-related initiatives such as presenting at conferences, writing blog posts, or organizing your own workshops within the company. You can get to know all of your co-workers better by: meeting everyone at our monthly All Hands sessions accompanied by pizza, sushi & beer, sign up for one of our sports clubs, such as rock climbing or volleyball, or organize your own with our help, taking part in one of our many workshops where you can get to know your co-workers better and learn things such as how to prepare sushi or what it takes to make the perfect espresso.

🏢 Summary: Technical role in a fast-paced startup environment focused on building modern applications with rapidly evolving requirements and minimal legacy code. The position involves working with selected modern technologies and contributing to dynamic projects with frequent releases. Candidates can develop across various stacks depending on their experience and interests. 🗂️ Requirements: Engineering mindset, Broad IT knowledge, Commercial experience in software development, Knowledge of at least one: React, React Native, Node.js, Python, Elixir, or Blockchain, Willingness to work with one of the listed technologies, English proficiency, Polish proficiency 📃 Skills: React, ReactNative, Node.js, Python, Elixir, Blockchain, JavaScript 🏢 Description: We usually work for tech startups so we’ve had our share of ever-changing, dynamic projects. In this environment, the development stage is planned only a few weeks ahead and pivots are an integral part of the job. But we like it this way – releases are quick and clients are open to trying out new technologies. What is more, there is very little chance you’ll be dealing with legacy code. Working at Software Mansion means: flat structure, fast technical decisions, no unnecessary stress – we draw from our experience of working with many startups, working with experienced engineers, self-development and constant learning – we cannot stress it enough, an opportunity to get to know new technologies – we love trying out new technologies and sharing our knowledge with others. Job requirements: an engineering mindset and versatility – your broad knowledge in the domain of IT will be useful and necessary, knowledge of any programming languages we are using – React, React Native, Node.js, Python, Elixir, or Blockchain technologies. If you don’t know any of those technologies, you can still apply. Your commercial experience is valuable, and the most important is that you would like to work with one of our technologies, good command of English (daily communication with clients) and Polish (daily communication with our team). Perks and Benefits You’ll be able to enjoy a hybrid working model, which will allow you to work remotely from time to time (this will be determined on a person-by-person basis, as we try to be flexible when it comes to everyone’s individual needs). At Software Mansion, keeping our employees happy and healthy is our top priority. The below perks are simply some of the ways that show we care. We take care of our employees’ wellbeing by providing: flexible working hours – work whenever you like, as long as you are able to accommodate the needs of your projects, 26 days of vacation leave (for employees on all types of contracts), private healthcare – get professional medical care for you and your family, sports packages – ability to obtain a sports card from Medicover Sport or Multisport, therapist consultations – seeing as times have been tough lately due to the pandemic and other factors, we are currently providing free consultations with a therapist to all of our employees, nutritious breakfasts in our canteen and snacks that are available every day at the office, a villa in Croatia, located 5 minutes from the beach to enjoy workation with your team or your close ones. We actively support our employees’ growth and development by: financing a training budget for all employees, providing each employee with 3 paid R&D days during the year that you can use to work on educational side projects, assigning each employee a mentor for their first 3 months on the job, organizing group training sessions for technical and non-technical skills, encouraging work-related initiatives such as presenting at conferences, writing blog posts, or organizing your own workshops within the company. You can get to know all of your co-workers better by: meeting everyone at our monthly All Hands sessions accompanied by pizza, sushi & beer, sign up for one of our sports clubs, such as rock climbing or volleyball, or organize your own with our help, taking part in one of our many workshops where you can get to know your co-workers better and learn things such as how to prepare sushi or what it takes to make the perfect espresso.

🏢 Summary: Technical role in a dynamic startup-focused environment involving rapid iterations, frequent pivots, and work on modern technologies without legacy code. The position offers opportunities to work with React, React Native, Node.js, Python, Elixir, or Blockchain projects while collaborating closely with clients. Emphasis is placed on adaptability, continuous learning, and delivering fast releases. 🗂️ Requirements: Engineering mindset, Broad IT knowledge, Commercial experience in software development, Knowledge of at least one: React, React Native, Node.js, Python, Elixir, or Blockchain, Willingness to work with listed technologies, English proficiency, Polish proficiency 📃 Skills: React, ReactNative, Node.js, Python, Elixir, Blockchain, JavaScript, English, Polish 🏢 Description: We usually work for tech startups so we’ve had our share of ever-changing, dynamic projects. In this environment, the development stage is planned only a few weeks ahead and pivots are an integral part of the job. But we like it this way – releases are quick and clients are open to trying out new technologies. What is more, there is very little chance you’ll be dealing with legacy code. Working at Software Mansion means: flat structure, fast technical decisions, no unnecessary stress – we draw from our experience of working with many startups, working with experienced engineers, self-development and constant learning – we cannot stress it enough, an opportunity to get to know new technologies – we love trying out new technologies and sharing our knowledge with others. Job requirements: an engineering mindset and versatility – your broad knowledge in the domain of IT will be useful and necessary, knowledge of any programming languages we are using – React, React Native, Node.js, Python, Elixir, or Blockchain technologies. If you don’t know any of those technologies, you can still apply. Your commercial experience is valuable, and the most important is that you would like to work with one of our technologies, good command of English (daily communication with clients) and Polish (daily communication with our team). Perks and Benefits You’ll be able to enjoy a hybrid working model, which will allow you to work remotely from time to time (this will be determined on a person-by-person basis, as we try to be flexible when it comes to everyone’s individual needs). At Software Mansion, keeping our employees happy and healthy is our top priority. The below perks are simply some of the ways that show we care. We take care of our employees’ wellbeing by providing: flexible working hours – work whenever you like, as long as you are able to accommodate the needs of your projects, 26 days of vacation leave (for employees on all types of contracts), private healthcare – get professional medical care for you and your family, sports packages – ability to obtain a sports card from Medicover Sport or Multisport, therapist consultations – seeing as times have been tough lately due to the pandemic and other factors, we are currently providing free consultations with a therapist to all of our employees, nutritious breakfasts in our canteen and snacks that are available every day at the office, a villa in Croatia, located 5 minutes from the beach to enjoy workation with your team or your close ones. We actively support our employees’ growth and development by: financing a training budget for all employees, providing each employee with 3 paid R&D days during the year that you can use to work on educational side projects, assigning each employee a mentor for their first 3 months on the job, organizing group training sessions for technical and non-technical skills, encouraging work-related initiatives such as presenting at conferences, writing blog posts, or organizing your own workshops within the company. You can get to know all of your co-workers better by: meeting everyone at our monthly All Hands sessions accompanied by pizza, sushi & beer, sign up for one of our sports clubs, such as rock climbing or volleyball, or organize your own with our help, taking part in one of our many workshops where you can get to know your co-workers better and learn things such as how to prepare sushi or what it takes to make the perfect espresso.

🏢 Summary: Engineering role focused on building modern solutions for tech startups in a fast-paced, dynamic environment with frequent pivots and minimal legacy code. The position involves working with contemporary technologies and contributing to rapid releases while continuously learning and experimenting with new tools. 🗂️ Requirements: Engineering mindset, Broad IT knowledge, Versatility across technologies, Knowledge of at least one: React, React Native, Node.js, Python, Elixir, or Blockchain, Willingness to work with one of the listed technologies, Good command of English, Good command of Polish 📃 Skills: React, ReactNative, Node.js, Python, Elixir, Blockchain 🏢 Description: We usually work for tech startups so we’ve had our share of ever-changing, dynamic projects. In this environment, the development stage is planned only a few weeks ahead and pivots are an integral part of the job. But we like it this way – releases are quick and clients are open to trying out new technologies. What is more, there is very little chance you’ll be dealing with legacy code. Working at Software Mansion means: flat structure, fast technical decisions, no unnecessary stress – we draw from our experience of working with many startups, working with experienced engineers, self-development and constant learning – we cannot stress it enough, an opportunity to get to know new technologies – we love trying out new technologies and sharing our knowledge with others. Job requirements: an engineering mindset and versatility – your broad knowledge in the domain of IT will be useful and necessary, knowledge of any programming languages we are using – React, React Native, Node.js, Python, Elixir, or Blockchain technologies. If you don’t know any of those technologies, you can still apply. Your commercial experience is valuable, and the most important is that you would like to work with one of our technologies, good command of English (daily communication with clients) and Polish (daily communication with our team). Perks and Benefits You’ll be able to enjoy a hybrid working model, which will allow you to work remotely from time to time (this will be determined on a person-by-person basis, as we try to be flexible when it comes to everyone’s individual needs). At Software Mansion, keeping our employees happy and healthy is our top priority. The below perks are simply some of the ways that show we care. We take care of our employees’ wellbeing by providing: flexible working hours – work whenever you like, as long as you are able to accommodate the needs of your projects, 26 days of vacation leave (for employees on all types of contracts), private healthcare – get professional medical care for you and your family, sports packages – ability to obtain a sports card from Medicover Sport or Multisport, therapist consultations – seeing as times have been tough lately due to the pandemic and other factors, we are currently providing free consultations with a therapist to all of our employees, nutritious breakfasts in our canteen and snacks that are available every day at the office, a villa in Croatia, located 5 minutes from the beach to enjoy workation with your team or your close ones. We actively support our employees’ growth and development by: financing a training budget for all employees, providing each employee with 3 paid R&D days during the year that you can use to work on educational side projects, assigning each employee a mentor for their first 3 months on the job, organizing group training sessions for technical and non-technical skills, encouraging work-related initiatives such as presenting at conferences, writing blog posts, or organizing your own workshops within the company. You can get to know all of your co-workers better by: meeting everyone at our monthly All Hands sessions accompanied by pizza, sushi & beer, sign up for one of our sports clubs, such as rock climbing or volleyball, or organize your own with our help, taking part in one of our many workshops where you can get to know your co-workers better and learn things such as how to prepare sushi or what it takes to make the perfect espresso.

🏢 Summary: Senior technical product leadership role owning the vision, strategy, and execution of an API gateway platform and external developer ecosystem for connected home and ISP solutions, with deep focus on WiFi standards, broadband protocols, and data models. The role drives roadmap for USP (TR-369) and TR-181 interfaces, represents the company in standards bodies, and builds scalable developer programs and tooling for large-scale integrations. It combines platform product management, protocol expertise, and developer advocacy at enterprise scale. 🗂️ Requirements: BS/MS/PhD in Computer Science, Engineering, Telecommunications or related field, 8+ years in technical product management, platform engineering, or developer relations in broadband/telecommunications/connected-home industry, Strong knowledge of USP (TR-369), TR-069, and TR-181 data models, Experience authoring, extending, or reviewing data model schema definitions, Hands-on experience with API gateway platforms and RESTful and event-driven API design, Experience with developer tooling such as OpenAPI/Swagger and Postman, Proficiency with git-based workflows and configuration-as-code patterns, Active participation in standards bodies (BBF, IETF, IEEE or similar), Experience building or scaling external developer ecosystems or API platforms, In-depth knowledge of WiFi standards (802.11a/b/g/n/ac/ax/be), RF fundamentals, roaming, mesh, band steering, QoS, Current CWNA certification, Ability to work without sponsorship 📃 Skills: USP, TR-369, TR-069, TR-181, WiFi, 802.11, RF, Mesh, QoS, API, REST, OpenAPI, Swagger, Postman, Git, CI/CD, Chef, Ansible, Jira, Confluence, BBF, IETF, IEEE, CWNA, CWSP, CWDP, CWAP, CWNE, AI 🏢 Description: Life at Plume At Plume, we believe that technology isn't about moving faster, it's about making life's moments better. Which is why we've built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We're expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can't do it exceptionally well, we don't do it. It's how we've assembled a team of world-class builders, thinkers, and doers. And it's how we're reinventing what's possible every day.Role Description: As Staff Product Manager, API & Developer Ecosystem, you will own the vision, strategy, and success of Plume's API gateway platform and the developer ecosystem built on top of it.This includes defining and driving the roadmap for USP (TR-369) and TR-181 data model–based interfaces, API gateway architecture, and the tooling that enables ISP and third-party developers to build, test, and deploy integrations at scale across millions of connected homes. You'll be equal parts WiFi domain expert, standards authority, platform product leader, and developer advocate—someone who can author and review data model schemas, shape git-based cookbook workflows for partner onboarding, and rally cross-functional teams to deliver world-class developer experiences. You'll be the founding force behind Plume's external developer ecosystem, establishing the programs, documentation, and community that turn our API gateway into an open platform ISPs and their technology partners build on. This is a high-visibility, high-impact role for a technical product leader who bridges deep WiFi, protocol, and data-model expertise with the ability to build thriving developer communities—someone equally comfortable analyzing 802.11 roaming behavior, debating USP message semantics in a BBF working group, and presenting a platform go-to-market strategy to executives. Responsibilities: Drive forward the API Gateway & Data Model Roadmap: define and prioritize the product roadmap for Plume's API gateway, USP (TR-369) controller interfaces, and TR-181 data model extensions, aligning with company strategy and ISP partner needs. Build the Developer Ecosystem: establish and grow an external developer program from the ground up—including developer portals, documentation, sandbox environments, sample cookbooks, and community engagement—to drive third-party adoption of Plume's platform APIs. Drive Standards & Data Schema Design: represent Plume in Broadband Forum (BBF) and related standards bodies; author, review, and extend TR-181 data model objects and USP protocol specifications to meet product and partner requirements. Lead Cross-Functional Collaboration: partner with engineering, firmware, cloud platform, marketing, sales, and customer success teams to deliver cohesive API products and developer tools. Champion the Voice of the Customer & Partner: ensure ISP operator needs, developer pain points, and partner integration requirements are at the heart of every platform decision. Measure, Learn & Adapt: define API adoption metrics, developer engagement KPIs, and integration success criteria; use data-driven insights to iterate on the platform and ecosystem strategy. Qualifications: BS/MS/PhD in Computer Science, Engineering, Telecommunications, or related field. 8+ years in technical product management, platform engineering, or developer relations roles within the broadband, telecommunications, or connected-home industry. Strong working knowledge of USP (TR-369), TR-069, and TR-181 data models—including experience authoring, extending, or reviewing data model schema definitions. Hands-on experience with API gateway platforms, RESTful and event-driven API design, and developer tooling (OpenAPI/Swagger, Postman, developer portals). Proficiency with git-based workflows, configuration-as-code patterns, and cookbook/recipe-style integration templates (e.g., Chef, Ansible, or custom git-managedcookbooks). Previous active participation in a standards body or alliance (BBF, IETF, IEEE, or similar); experience contributing to or editing published specifications is strongly preferred. Experience building or scaling a developer ecosystem, partner program, or external API platform for a B2B or infrastructure product. In-depth knowledge of WiFi technologies and standards (802.11a/b/g/n/ac/ax/be), including RF fundamentals, roaming, mesh networking, band steering, and QoS mechanisms. Ability to serve as a resident WiFi subject-matter expert within the organization. Current CWNA (Certified Wireless Network Administrator) certification required; CWSP, CWDP, CWAP, or CWNE certification strongly preferred. Experience & Skills: Demonstrated success defining product vision, setting strategy, and driving execution across the full product lifecycle for platform or API products. Deep technical acumen spanning WiFi (802.11 standards, RF design, mesh architectures) and broadband protocols, with the ability to read and write data model schemas, discuss API architecture and protocol tradeoffs with engineering, and contribute hands-on to specification documents. Proven ability to establish developer programs from scratch: writing technical documentation, creating quickstart guides and cookbooks, and building feedback loops with an external developer community. Effective communicator with demonstrated ability to influence at all levels of the organization, present to leadership, and serve as the external evangelist for the platform. Proficiency in Jira, Confluence, git (including branching strategies, pull-request workflows, and CI/CD pipelines), and other product development tools. Proven ability to operate and lead in agile environments with experience in iterative development, backlog prioritization, and rapid prototyping. Demonstrated ability to leverage modern AI tools and rapid prototyping platforms (ChatGPT, Perplexity, Replit, Cursor, etc.) to accelerate product discovery and developer experience innovation. Experience managing platform products at large scale, including API versioning, backward compatibility, rate limiting, and ensuring performance, reliability, and security for enterprise customers and their developer communities. We are unable to offer sponsorship at this time. Total Compensation package would include: anticipated base compensation range of $159,000.00 - $185,000.00 + bonus + equity + benefits. Benefits include: a 401k plan and a company match, basic life insurance plus unparalleled health, dental, vision and other benefits and perks. Please see here for more details. An employee's base salary and its position within the range may depend on a number of factors including job related knowledge, education, skills, experience and other business related considerations. Published ranges are provided in good faith at the time of posting.#RemoteWork #LI-Remote #WorkFromHome #RemoteJob #WFHAbout Plume As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the world's largest such as Comcast, Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume's software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture. Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.

🏢 Summary: Software Development Engineer role focused on building and evolving a shared mobile and web platform used by multiple product teams. The position centers on architecture, CI/CD, design systems, and release infrastructure to enable scalable, high-quality client applications. The engineer contributes to frontend architecture, data layer design, and developer tooling across mobile and web environments. 🗂️ Requirements: BS/MS in Computer Science or equivalent experience, 4+ years building products at scale, Proficiency in TypeScript, Proficiency in React or React Native, Experience with CI/CD tools (Jenkins, GitLab or similar), Experience owning full mobile or web release lifecycle, Experience designing data layer between backend and client apps (GraphQL, BFF or similar), Experience building and maintaining design systems or shared component libraries 📃 Skills: TypeScript, React, ReactNative, CI/CD, Jenkins, GitLab, GraphQL, BFF, Go, Java, Kotlin 🏢 Description: At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we’ve tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it’s supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we’re not just here to move money— we’re here to move our global customers forward. We’re looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that’s you and you’re ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders. About the Role: App Platform Engineering builds and maintains the foundational mobile and web platform that all Remitly product teams build on top of. We own the architecture, shared frameworks, build and release infrastructure, design system, and developer tooling. These let product teams ship faster and with higher quality. This also eliminate the need for product teams to solve the same hard problems twice. As a software development engineer you will report to senior engineering manager in Krakow and work with peer team based in Poland and U.S. You Will: Own the architecture and evolution of our mobile and web platform – decisions that 20+ product teams depend on Contribute to design and implementation of future client apps architecture Lead the shared component library, design system, a11y and localisation engine — partnering with UX to set standards for performance, accessibility, and observability Enable product teams through documentation, tooling, and architecture reviews — and help the team stay current on React Native and AI-assisted development Build and maintain CI/CD pipelines, feature flagging, and safe rollout infrastructure — from pipeline design to app store delivery Mentor junior engineers and uphold quality standards, including regulatory compliance You'll bring: BS/MS in Computer Science or equivalent experience, with 4+ years building products at scale Proficiency in TypeScript and modern frontend frameworks — React or React Native Proficiency in CI/CD tools (Jenkins, GitLab, or similar). Hands-on experience owning the full mobile or web release lifecycle — from pipeline design to safe app store delivery Experience designing the data layer between backend services and client apps — GraphQL, BFF patterns, or similar API contracts that keep frontends decoupled. Exposure to design systems at scale — building components that product teams actually adopt. Nice to have: Experience with at least one backend language: Go, Java, or Kotlin. React Native knowledge: performance constraints, native bridge, OS-level differences Experience contributing to shared platforms — frameworks, tooling, and CI/CD pipelines. A track record of onboarding teams onto platforms you built — good docs, well-designed APIs, and making the right thing the easy thing Informed opinions across the full client app spectrum, from full native to PWA, with clear thinking on where each approach wins and where it breaks down Compensation Details The starting base salary range for this position is typically zł 245,000 – zł 275,000 per annum. In Poland, Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role. Remitly Poland applies increased tax deductible costs (KUP) to remuneration earned by certain qualifying employees (to the extent an employee will be involved in the creation of the software as an "author") for the transfer of copyrights, in accordance with the relevant provisions of the Personal Income Tax Act. Our Benefits: Equity in the company – RSUs Employee Stock Purchase Plan (ESPP) 26 days paid holiday + additional company days off Royalties (KUP) Hybrid working model (we have the office in a Kraków City Centre) Commute allowance Health/Dental Coverage – LUX MED VIP for employee and family Life Insurance Travel Insurance Pluxee Lunch Card/Multisport Card Education Budget Mental Health program for employee Family planning program Employee Pension Plan (PPK) Our Connected Work Culture: Driving Innovation, Together At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. For corporate team members, we have an in-office expectation of at least 50% of the time monthly, typically achieved by coming in three days a week. This creates a consistent, meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their team's specific needs. These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most. Remitly is an E-Verify Employer At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations. Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.