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July 3, 2026

Guest Experience Associate

Junior

Phoenix, AZ

A bit about us

At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home.

Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform.

The impact you'll have

At Placemakr, we are obsessed with service and believe in providing exceptional experiences to our valued guests, residents, and partners. As a Guest Experience Associate, you will be the primary point of contact for guests and residents throughout their stay.

We are seeking individuals who embody Placemakr’s Community Norms, have a can-do spirit, and consistently go above and beyond to ensure customer satisfaction.

This is a full-time position requiring availability during weekdays, weekends, evenings, and holidays on a rotational schedule.

Benefits & Perks

  • Competitive pay rate
  • Monthly bonus program up to $500/month
  • Company stock options
  • 401k with 4% employer matching
  • Medical, Vision & Dental Insurance
  • Flexible Spending Account & Health Savings Account options
  • 15 days PTO per year
  • PTO increases to 20 days after 2.5 years
  • Paid birthday off
  • Paid Parental Leave
  • Paid Life Insurance
  • Flexible scheduling
  • Career development opportunities with pay increases
  • Weekly paychecks with early access option
  • Discounts at select Placemakr properties

Your Typical Day

  • Provide exceptional experiences to guests, residents and partners
  • Collaborate with property team members
  • Maintain a safe and compliant environment
  • Support de-escalation of situations when needed
  • Respond to guest communication through text, email, HubSpot and AirBnB
  • Communicate with guests, team members and vendors
  • Ensure accurate guest check-ins
  • Collect payment methods according to protocols
  • Utilize maintenance, housekeeping and check-in systems accurately
  • Respond to internal team communication via Teams and email
  • Complete shift handovers
  • Perform additional assigned duties

What It Takes

  • 1+ year of customer service experience in hospitality, retail, multi-family or food & beverage
  • Strong verbal and written communication skills
  • Ability to learn and utilize systems or technology
  • Experience with POS, CRM or customer communication systems preferred
  • Ability to work collaboratively
  • Ability to stand, walk and move for extended periods
  • Ability to lift and carry up to 50 pounds without assistance

Community Norms

  • We own it
  • We make it better
  • We treat people right

Applicants must be legally authorized to work in the United States and be at least 18 years old.

All information will be kept confidential according to EEO guidelines. Placemakr values diversity and inclusion and participates in the E-Verify program as part of the hiring process.

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Krakow, Poland

24,000 - 31,500 PLN

🏢 Summary: Opportunity to work on dynamic, fast-paced projects for tech startups with quick releases and minimal legacy code. The role involves using modern technologies and adapting to frequent pivots in short development cycles. It offers exposure to multiple stacks and encourages continuous technical growth. 🗂️ Requirements: Engineering mindset, Broad IT knowledge, Knowledge of at least one: React, React Native, Node.js, Python, Elixir, or Blockchain, Commercial programming experience, Willingness to work with selected company technologies, English proficiency, Polish proficiency 📃 Skills: React, ReactNative, Node.js, Python, Elixir, Blockchain, English, Polish 🏢 Description: We usually work for tech startups so we’ve had our share of ever-changing, dynamic projects. In this environment, the development stage is planned only a few weeks ahead and pivots are an integral part of the job. But we like it this way – releases are quick and clients are open to trying out new technologies. What is more, there is very little chance you’ll be dealing with legacy code. Working at Software Mansion means: flat structure, fast technical decisions, no unnecessary stress – we draw from our experience of working with many startups, working with experienced engineers, self-development and constant learning – we cannot stress it enough, an opportunity to get to know new technologies – we love trying out new technologies and sharing our knowledge with others. Job requirements: an engineering mindset and versatility – your broad knowledge in the domain of IT will be useful and necessary, knowledge of any programming languages we are using – React, React Native, Node.js, Python, Elixir, or Blockchain technologies. If you don’t know any of those technologies, you can still apply. Your commercial experience is valuable, and the most important is that you would like to work with one of our technologies, good command of English (daily communication with clients) and Polish (daily communication with our team). Perks and Benefits You’ll be able to enjoy a hybrid working model, which will allow you to work remotely from time to time (this will be determined on a person-by-person basis, as we try to be flexible when it comes to everyone’s individual needs). At Software Mansion, keeping our employees happy and healthy is our top priority. The below perks are simply some of the ways that show we care. We take care of our employees’ wellbeing by providing: flexible working hours – work whenever you like, as long as you are able to accommodate the needs of your projects, 26 days of vacation leave (for employees on all types of contracts), private healthcare – get professional medical care for you and your family, sports packages – ability to obtain a sports card from Medicover Sport or Multisport, therapist consultations – seeing as times have been tough lately due to the pandemic and other factors, we are currently providing free consultations with a therapist to all of our employees, nutritious breakfasts in our canteen and snacks that are available every day at the office, a villa in Croatia, located 5 minutes from the beach to enjoy workation with your team or your close ones. We actively support our employees’ growth and development by: financing a training budget for all employees, providing each employee with 3 paid R&D days during the year that you can use to work on educational side projects, assigning each employee a mentor for their first 3 months on the job, organizing group training sessions for technical and non-technical skills, encouraging work-related initiatives such as presenting at conferences, writing blog posts, or organizing your own workshops within the company. You can get to know all of your co-workers better by: meeting everyone at our monthly All Hands sessions accompanied by pizza, sushi & beer, sign up for one of our sports clubs, such as rock climbing or volleyball, or organize your own with our help, taking part in one of our many workshops where you can get to know your co-workers better and learn things such as how to prepare sushi or what it takes to make the perfect espresso.

Technology

Software Mansion

Software Engineer III (Level 4)

Senior

Hybrid

Krakow, Poland

13,600 - 20,000 PLN

🏢 Summary: Technical role in a dynamic startup-focused environment delivering fast-paced projects with modern technologies and minimal legacy code. The position involves working with one of several core technologies across web, mobile, backend, or blockchain projects. It offers flexibility and strong emphasis on continuous technical growth and learning. 🗂️ Requirements: Engineering mindset, Broad IT knowledge, Knowledge of at least one: React, React Native, Node.js, Python, Elixir, or Blockchain, Willingness to work with one of the listed technologies, Commercial experience in software development, English proficiency, Polish proficiency 📃 Skills: React, ReactNative, Node.js, Python, Elixir, Blockchain, English, Polish 🏢 Description: We usually work for tech startups so we’ve had our share of ever-changing, dynamic projects. In this environment, the development stage is planned only a few weeks ahead and pivots are an integral part of the job. But we like it this way – releases are quick and clients are open to trying out new technologies. What is more, there is very little chance you’ll be dealing with legacy code. Working at Software Mansion means: flat structure, fast technical decisions, no unnecessary stress – we draw from our experience of working with many startups, working with experienced engineers, self-development and constant learning – we cannot stress it enough, an opportunity to get to know new technologies – we love trying out new technologies and sharing our knowledge with others. Job requirements: an engineering mindset and versatility – your broad knowledge in the domain of IT will be useful and necessary, knowledge of any programming languages we are using – React, React Native, Node.js, Python, Elixir, or Blockchain technologies. If you don’t know any of those technologies, you can still apply. Your commercial experience is valuable, and the most important is that you would like to work with one of our technologies, good command of English (daily communication with clients) and Polish (daily communication with our team). Perks and Benefits You’ll be able to enjoy a hybrid working model, which will allow you to work remotely from time to time (this will be determined on a person-by-person basis, as we try to be flexible when it comes to everyone’s individual needs). At Software Mansion, keeping our employees happy and healthy is our top priority. The below perks are simply some of the ways that show we care. We take care of our employees’ wellbeing by providing: flexible working hours – work whenever you like, as long as you are able to accommodate the needs of your projects, 26 days of vacation leave (for employees on all types of contracts), private healthcare – get professional medical care for you and your family, sports packages – ability to obtain a sports card from Medicover Sport or Multisport, therapist consultations – seeing as times have been tough lately due to the pandemic and other factors, we are currently providing free consultations with a therapist to all of our employees, nutritious breakfasts in our canteen and snacks that are available every day at the office, a villa in Croatia, located 5 minutes from the beach to enjoy workation with your team or your close ones. We actively support our employees’ growth and development by: financing a training budget for all employees, providing each employee with 3 paid R&D days during the year that you can use to work on educational side projects, assigning each employee a mentor for their first 3 months on the job, organizing group training sessions for technical and non-technical skills, encouraging work-related initiatives such as presenting at conferences, writing blog posts, or organizing your own workshops within the company. You can get to know all of your co-workers better by: meeting everyone at our monthly All Hands sessions accompanied by pizza, sushi & beer, sign up for one of our sports clubs, such as rock climbing or volleyball, or organize your own with our help, taking part in one of our many workshops where you can get to know your co-workers better and learn things such as how to prepare sushi or what it takes to make the perfect espresso.