Field Support Specialist (On-Call)

Job Title: Field Support Specialist (On-Call)

Reports To

The Field Support Specialist (On-Call) will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership.

Job Overview

The Field Support Specialist/Mailroom Specialist provides exceptional office and mail services in a floating capacity for positions where regular employees are out of office or when additional project coverage is required. The role includes assisting with mail, reception, hospitality, facilities, copy/print, and related office service functions. This position is based out of a specific client home office and may be sent to different client sites at short notice as needed.

Duties and Responsibilities

• Provides 5-star customer service to all employees.
• Answers calls and supports incoming and outgoing visitors.
• Assists with facilities duties including troubleshooting tickets, ordering supplies, and stocking kitchens/service areas.
• Receives and sorts inbound mail and packages and inputs them into chain of custody software.
• Manages outgoing mail and package transactions.
• Performs shipping and receiving duties.
• Notifies employees of inbound deliveries.
• Distributes mail and packages to personnel.
• Assists with office moves.
• Supports copy/print orders and monitors equipment functionality.
• Assists with conference room setup and breakdown.
• Seeks additional work during downtime.
• Builds professional relationships with customers and teams.
• Maintains professionalism and composure.
• Trains backup staff and provides procedural guidance.
• Determines additional support needed for sensitive inquiries.
• Provides reception or concierge coverage as needed.

Competencies

• Strong verbal and written communication skills.
• Excellent customer service skills.
• PC skills with MS Office Suite experience.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Working knowledge of MFD equipment.
• Knowledge of shipping and receiving procedures.
• Ability to work independently and complete projects.
• Ability to validate packing slips and determine correct packing methods.
• Ability to work flexible schedules and hours.

Qualifications and Education Requirements

• High School Diploma or equivalent required.
• 6+ months prior work experience preferred.
• Ability to work assigned hours.
• Excellent organizational and time management skills.
• Analytical and problem-solving abilities.
• Strong written and verbal communication skills.
• Ability to learn computer-based systems.
• Professional appearance and attitude required.
• Adherence to company policies and procedures.

Physical Demands

• Ability to grasp, lift, carry, or move packages using wheeled carts with up to 60 lbs capacity.
• Ability to walk, bend, kneel, stand, or sit for extended periods.
• Manual dexterity for operating office machinery.
• Ability to lift or move 40 lbs or greater frequently.

Travel

None or negligible.

Compensation

Pay Range: $19—$20 USD

What We Offer

• Career growth opportunities.
• Learning and development programs.
• Employee recognition programs.
• Benefits including Medical, Dental, Vision, HSA, 401k with matching, Life Insurance, Paid Time Off, and additional supplemental benefits.