Support Specialist

PlayOn! Sports is looking for a Support Specialist to join its School Support team. As a Support Specialist, you will be responsible for delivering effortless customer service and support to partner schools and fans, while working closely with cross-functional departments.

The Outcomes You'll Deliver

• Provide exceptional support to internal and external customers
• Focus productivity by being intentional
• Take steps to grow professionally

In This Role, You Can Expect To

• Interact with customers via email, phone and chat to proficiently and consistently handle any requests and troubleshoot issues
• Quickly identify and clearly communicate escalated customer needs to technical support staff and communicate case details to customers and/or management
• Maintain a high customer satisfaction with primary focus on providing the best customer experience to fans and partner schools
• Author, edit and publish quality Knowledge base content to improve customer self-service resources

To Thrive in This Role, You Have

• Over a year of software application customer service or support experience required
• Flexibility to occasionally work weekends or a late shift
• Preferred Bachelor’s degree in marketing, sales, communication or related field (Not required)
• Excellent troubleshooting skills, including research on software application errors and issue re-creation
• Strong ability to prioritize and manage time efficiently
• Extremely motivated individual who is passionate about helping customers achieve success
• Exceptional written and verbal communication skills
• High-level performer who excels in both a team and individual environment
• Possess natural curiosity and have an affinity for creative problem-solving
• Candidates should also thrive in a fast-paced environment and be able to take on new responsibilities quickly and easily

The Benefits We Offer

• Multiple medical insurance plans to choose from
• Dental, vision life and disability insurance
• Employee Emergency Fund
• Company equity (stock options)
• Open PTO policy
• 401K plan with company match
• Hybrid/flexible work environment

Note: Must be a full-time employee to participate in the company’s employee health benefit plan. Part-time employees and interns are not eligible to participate.