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June 17, 2026

Support Specialist

Mid • Hybrid

Alpharetta, GA

PlayOn! Sports is looking for a Support Specialist to join its School Support team. As a Support Specialist, you will be responsible for delivering effortless customer service and support to partner schools and fans, while working closely with cross-functional departments.

The Outcomes You'll Deliver

  • Provide exceptional support to internal and external customers
  • Focus productivity by being intentional
  • Take steps to grow professionally

In This Role, You Can Expect To

  • Interact with customers via email, phone and chat to proficiently and consistently handle any requests and troubleshoot issues
  • Quickly identify and clearly communicate escalated customer needs to technical support staff and communicate case details to customers and/or management
  • Maintain a high customer satisfaction with primary focus on providing the best customer experience to fans and partner schools
  • Author, edit and publish quality Knowledge base content to improve customer self-service resources

To Thrive in This Role, You Have

  • Over a year of software application customer service or support experience required
  • Flexibility to occasionally work weekends or a late shift
  • Preferred Bachelor’s degree in marketing, sales, communication or related field (Not required)
  • Excellent troubleshooting skills, including research on software application errors and issue re-creation
  • Strong ability to prioritize and manage time efficiently
  • Extremely motivated individual who is passionate about helping customers achieve success
  • Exceptional written and verbal communication skills
  • High-level performer who excels in both a team and individual environment
  • Possess natural curiosity and have an affinity for creative problem-solving
  • Candidates should also thrive in a fast-paced environment and be able to take on new responsibilities quickly and easily

The Benefits We Offer

  • Multiple medical insurance plans to choose from
  • Dental, vision life and disability insurance
  • Employee Emergency Fund
  • Company equity (stock options)
  • Open PTO policy
  • 401K plan with company match
  • Hybrid/flexible work environment

Note: Must be a full-time employee to participate in the company’s employee health benefit plan. Part-time employees and interns are not eligible to participate.