Support Specialist

🏢 Summary: Support Analyst role focused on proactive technical support, client communication, troubleshooting, and improving customer support operations for the PlayOn platform. The position involves resolving technical issues, using ticketing systems, and collaborating with teams to maintain high customer satisfaction in a fast-paced environment. Benefits include flexible work options, insurance coverage, stock options, PTO, and a 401K match. 🗂️ Requirements: High school diploma or equivalent, Strong problem-solving skills, Ability to work independently and collaboratively, Excellent written and verbal communication skills, Ability to explain technical information to non-technical stakeholders, Strong customer service skills, Ability to work under pressure in a fast-paced environment, Experience with ticketing systems, Experience with technical support tools 📃 Skills: Ticketing, Support, Troubleshooting, CustomerService, Communication, TechnicalSupport, Analytics 🏢 Description: PlayOn is seeking a proactive and customer-focused Support Analyst to join our dynamic team. In this position, you will provide expert assistance to clients facing technical challenges related to the PlayOn platform while delivering exceptional customer service. The Outcomes You'll Deliver • Take initiative to identify potential issues before they escalate, reaching out to clients with tailored solutions that enhance their experience. • Leverage your strong analytical skills to diagnose and resolve technical problems efficiently, ensuring clients receive timely and effective support. • Make proactive calls to clients to check in, assess their needs, and provide updates, fostering strong relationships and a sense of partnership. • Work closely with the support team to share insights and strategies that drive rapid resolution of client issues while maintaining high customer satisfaction. • Identify opportunities for process enhancements and share feedback to improve our support operations, tools, and customer interactions. • Stay informed about the latest product updates and industry trends, equipping yourself with the knowledge to provide outstanding support and guidance to clients. To thrive in this role, you have: • High school diploma or equivalent required. • Strong problem-solving skills with the ability to work independently and collaboratively. • Excellent communication skills, both written and verbal, with the ability to effectively communicate technical information to non-technical stakeholders. • Strong customer service skills with a passion for providing exceptional service. • Ability to work under pressure in a fast-paced environment. • Experience with ticketing systems and other technical support tools. If you are a highly motivated individual with a strong passion for delivering exceptional customer experience, you will work alongside experienced customer experience professionals, troubleshooting technical issues and providing expert assistance to clients. You will have the opportunity to continuously enhance your technical knowledge and skills while contributing to process improvement initiatives that aim to exceed customer expectations and satisfaction. HOW YOU PLAY: • Ownership over Participation: Take responsibility for achieving holistic outcomes, prioritize key objectives, and adapt quickly when situations require a different approach. • Team over Stars: Build relationships with teams outside your own, rally around common goals, and help others succeed. • Growth over Comfort: Seek opportunities to expand your skills and confidence while embracing new challenges. • Fairness over Popularity: Approach decisions objectively, consider long-term impact, and seek others’ perspectives. Why You'll Love Working at PlayOn • Product, potential, and people: Work in a growth-stage company focused on solving real challenges and creating impactful solutions. • Opportunities to grow your skills, tackle meaningful problems, and make a difference. • Culture built on accountability, collaboration, growth, and fairness. The Benefits We Offer • Multiple medical insurance plans to choose from • Dental, vision, life, and disability insurance • Employee Emergency Fund • Company equity (stock options) • Open PTO policy • 401K plan with company match • Hybrid/flexible work environment Note: Must be a full-time employee to participate in the company’s employee health benefit plan. Part-time employees and interns are not eligible to participate.

🏢 Summary: On-call field support role providing mailroom, reception, facilities, shipping/receiving, and office services coverage across multiple client sites. The position requires flexibility, strong customer service, and the ability to manage office operations, mail handling, copy/print support, and facilities assistance in a fast-paced environment. Benefits include career development opportunities, training programs, healthcare coverage, and retirement matching. 🗂️ Requirements: High School Diploma or equivalent, MS Office Suite proficiency, Knowledge of shipping and receiving procedures, Ability to operate MFD and office equipment, Strong verbal and written communication skills, Excellent customer service skills, Ability to multitask, Organizational and time management skills, Ability to work independently, Ability to work flexible hours, Ability to lift and move 40 lbs or more frequently, Ability to use computer-based systems 📃 Skills: Office, MSOffice, Shipping, Receiving, MFD, Copying, Printing, Mailroom, Facilities, Reception, Troubleshooting 🏢 Description: Job Title: Field Support Specialist (On-Call) Reports To: The Field Support Specialist (On-Call) will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership. Job Overview: The Field Support Specialist/Mailroom Specialist provides exceptional office and mail services in a floating capacity for positions where regular employees are out of office or when additional project coverage is required. The role includes assisting with mail, reception, hospitality, facilities, copy/print, and related office service functions. This position is based out of a specific client home office and may be sent to different client sites at short notice as needed. Duties and Responsibilities: - Provides 5-star customer service to all employees. - Answers calls and supports incoming and outgoing visitors. - Assists with facilities duties including troubleshooting tickets, ordering supplies, and stocking kitchens/service areas. - Receives and sorts inbound mail and packages and inputs them into chain of custody software. - Manages outgoing mail and package transactions. - Performs shipping and receiving duties. - Notifies employees of inbound deliveries. - Distributes mail and packages to personnel. - Assists with office moves. - Supports copy/print orders and monitors equipment functionality. - Assists with conference room setup and breakdown. - Seeks additional work during downtime. - Builds professional relationships with customers and teams. - Maintains professionalism and composure. - Trains backup staff and provides procedural guidance. - Determines additional support needed for sensitive inquiries. - Provides reception or concierge coverage as needed. Competencies: - Strong verbal and written communication skills. - Excellent customer service skills. - PC skills with MS Office Suite experience. - Ability to handle multiple tasks simultaneously. - Good organizational skills. - Working knowledge of MFD equipment. - Knowledge of shipping and receiving procedures. - Ability to work independently and complete projects. - Ability to validate packing slips and determine correct packing methods. - Ability to work flexible schedules and hours. Qualifications and Education Requirements: - High School Diploma or equivalent required. - 6+ months prior work experience preferred. - Ability to work assigned hours. - Excellent organizational and time management skills. - Analytical and problem-solving abilities. - Strong written and verbal communication skills. - Ability to learn computer-based systems. - Professional appearance and attitude required. - Adherence to company policies and procedures. Physical Demands: - Ability to grasp, lift, carry, or move packages using wheeled carts with up to 60 lbs capacity. - Ability to walk, bend, kneel, stand, or sit for extended periods. - Manual dexterity for operating office machinery. - Ability to lift or move 40 lbs or greater frequently. Travel: None or negligible. Compensation: Pay Range: $19—$20 USD What We Offer: - Career growth opportunities. - Learning and development programs. - Employee recognition programs. - Benefits including Medical, Dental, Vision, HSA, 401k with matching, Life Insurance, Paid Time Off, and additional supplemental benefits.

🏢 Summary: The Specialist, Property Support provides hands-on operational and project support for newly onboarded and existing properties, traveling extensively to manage transitions, staffing gaps, and performance initiatives. The role focuses on executing property operations, training on-site teams, coordinating FF&E and OS&E installations, and ensuring adherence to brand standards. This position requires strong project management, leadership, and process execution skills in a fast-paced hospitality environment. 🗂️ Requirements: Bachelor’s degree preferred, 2+ years of professional experience in hospitality, retail, operations, or project management, Experience with new store or property openings, 1+ years of people leadership experience, Ability to travel 75%+ of the time, Experience managing projects, timelines, and budgets, Experience executing and documenting processes, Ability to lift and move objects up to 50 pounds, Legal authorization to work in the United States, Minimum 18 years of age 📃 Skills: Monday.com, ProjectManagement, Operations, Hospitality, Training, Leadership, ProcessDocumentation, FF&E, OS&E 🏢 Description: The Specialist, Property Support, will supply on-site support to newly acquired buildings and existing property operations teams by managing and executing timelines, budgets, and projects. This role serves as an extension of the property leadership team, providing leadership and people-related support during leadership shortages, process rollouts, and property performance initiatives. What You'll Do - Travel 75%+ of the time to provide on-site support during onboardings, off-boardings, transition projects, leadership vacancies, and other personnel needs - Execute day-to-day operational tasks related to stand-up, wind-down, and ongoing operations projects, including staffing gaps and rollout of new initiatives - Train, motivate, and recognize team members while driving accountability and consistency - Facilitate trainings for new property operations and leadership team members - Execute and support development of SOPs for pre-opening, wind-down, and operational duties - Accept units, coordinate receiving and installation of FF&E and OS&E, and set up buildings to brand standards - Communicate with on-site and off-site partners to ensure alignment across projects - Identify risks and capacity constraints in project timelines and mitigate them proactively - Utilize Monday.com and other project management tools to manage property and project progress - Perform additional duties as assigned What It Takes - Bachelor’s degree preferred - 2+ years of relevant professional experience in hospitality, retail, operations, or project management (experience with new store or property openings preferred) - 1+ years of people leadership experience - Strong verbal and written communication skills - Demonstrated ability to hire, train, and lead teams - Experience resolving problems autonomously and escalating appropriately - Experience executing and documenting processes and sharing status updates - Ability to thrive in a fast-paced, rapidly changing environment - Ability to stand, walk, lift, carry, push, and pull objects up to 50 pounds - Must be legally authorized to work in the United States and be at least 18 years old Benefits & Perks - Competitive salary - Company stock options - 401k with 4% employer match - Medical, Vision, and Dental insurance options - Flexible Spending Account and Health Savings Account options - 20 days of paid time off per year, increasing to 25 days after 2.5 years - Up to 8 floating holidays per year - Monthly cell phone reimbursement and health & wellness stipend - Management Training Program - Paid Parental Leave - Paid Life Insurance - Early paycheck access option - Employee discounts at select properties

🏢 Summary: The Specialist, Property Support provides hands-on operational and project support to newly acquired and existing properties, traveling extensively to manage transitions, onboardings, and performance initiatives. This role partners with property leadership to execute timelines, train teams, implement SOPs, and ensure brand standards are met. It requires strong project management, leadership, and operational execution in fast-paced hospitality environments. 🗂️ Requirements: Bachelor's degree preferred, 2+ years experience in hospitality, retail, operations, or project management, Experience with new store or property openings, 1+ years people leadership experience, Ability to travel 75%+, Experience executing and documenting processes, Ability to manage multiple projects and deadlines, Strong verbal and written communication skills, Ability to lift and move objects up to 50 pounds, Legal authorization to work in the United States, Minimum age of 18 years 📃 Skills: Monday.com, ProjectManagement, Operations, Hospitality, SOP, FF&E, OS&E, Training, Documentation, Logistics 🏢 Description: The impact you'll have The Specialist, Property Support, will supply on-site support to newly acquired buildings and existing property operations teams by managing and executing on timelines, budgets, and projects. This role serves as an extension of the property leadership team, providing leadership and people-related support during leadership shortages, process rollouts, and property performance initiatives. The Specialist trains and project manages on-site operations teams in logistics behind transitioning properties, including accepting units, coordinating FF&E and OS&E, and executing customer experience standards, while providing hands-on executional support. This role bridges communication across Property Operations and non-property teams to relay issues, questions, changes, and needs during transitions and ongoing operations. In partnership with the Manager, Property Support, the Specialist sets up processes and structure to ensure seamless on-site operations. The position requires strong planning skills, attention to detail, and the ability to manage competing priorities in a fast-paced environment. What you'll do - Travel 75%+ of the time to provide on-site support during onboardings, off-boardings, transition projects, leadership vacancies, and personnel support needs - Execute day-to-day operational tasks related to stand-up, wind-down, and ongoing property operations projects - Train, motivate, and recognize team members while driving accountability and consistency - Facilitate training for new property operations and leadership team members - Execute and support development of SOPs for pre-opening, wind-down, and operational duties including accepting units and installing FF&E and OS&E - Communicate effectively with on-site and off-site partners to ensure project alignment - Identify risks and capacity constraints in project timelines and proactively mitigate them - Utilize Monday.com and other project management tools to manage property and project progress - Perform additional duties as assigned What it takes - Bachelor's degree preferred - 2+ years of professional experience in hospitality, retail, operations, or project management; experience with new store or property openings preferred - 1+ years of people leadership experience - Excellent verbal and written communication skills - Strong leadership skills with the ability to hire, train, and develop teams - Ability to resolve problems autonomously and proactively - Experience executing and documenting processes and sharing status updates - Self-motivated and able to thrive in a fast-paced, rapidly changing environment - Ability to stand, walk, and move for extended periods and lift up to 50 pounds - Must be legally authorized to work in the United States and be at least 18 years old Our benefits & perks - Competitive salary - Company stock options - 401k with 4% employer match - Medical, Vision & Dental insurance options - Flexible Spending Account & Health Savings Account options - 20 days PTO per year, increasing to 25 days after 2.5 years - Up to 8 floating holidays per year - Monthly cell phone reimbursement and health & wellness stipend - Management Training Program - Paid Parental Leave - Paid Life Insurance - Early paycheck access option - Discounts at select properties Our community norms - We own it - We make it better - We treat people right Placemakr participates in the E-Verify program as part of its hiring process.

🏢 Summary: The offer is for an experienced Executive Assistant to support multiple C-Suite executives in a fast-paced, growth-stage environment. The role focuses on managing complex calendars, coordinating travel and meetings, preparing materials, and serving as a trusted partner to ensure executives are aligned with strategic priorities. It requires strong judgment, discretion, and the ability to operate cross-functionally with senior leaders and external stakeholders. 🗂️ Requirements: Minimum 5 years of Executive Assistant experience in a fast-paced, growth-stage organization, Direct experience supporting C-Suite executives, Ability to manage complex calendars across multiple time zones, Experience coordinating executive travel, meetings, offsites, and board-related activities, Experience handling sensitive and confidential information with discretion, Strong organizational and multitasking skills, Ability to track action items, expenses, and commitments accurately, Comfort working in ambiguous and rapidly changing environments 📃 Skills: CalendarManagement, TravelCoordination, MeetingCoordination, ExpenseReporting, TimeManagement, Documentation, Communication, ProjectManagement 🏢 Description: PlayOn is looking for a highly organized, proactive, and trusted Executive Assistant to support several C-Suite executives. This role will steward executives’ time, priorities, and attention by ensuring they are well-prepared, well-positioned, and focused on the work that matters most. Partnering closely with the Executive Assistant to the CEO, this Executive Assistant will manage complex schedules, manage travel, coordinate communications, and anticipate needs, while operating cross-functionally with senior leaders and external stakeholders. The Outcomes You’ll Deliver - Executives whose time and attention are aligned to the company’s highest priorities - Clear, well-managed calendars, meetings, and communications that enable effective decision-making - Strong preparation and follow-through for internal and external meetings - Smooth coordination across the C-Suite, senior leaders, and key external partners - A trusted partnership built on anticipation, discretion, and sound judgment - A professional brand suited to the executive suite that you’re managing In this role, you can expect to - Own and manage complex calendars across multiple time zones - Protect and promote the executive brand internally and externally - Act as a steward of executive time and attention - Proactively prepare leaders for meetings, including agendas, background materials, talking points, and follow-ups - Coordinate events with internal and external stakeholders - Coordinate logistics for meetings, offsites, board-related activities, and travel - Serve as a key point of contact between executives, senior leaders, board members, and external stakeholders - Track action items, commitments, travel arrangements, and expense reports - Anticipate challenges, flag risks, and solve problems before they escalate - Handle sensitive and confidential information with discretion and professionalism - Support special projects and strategic initiatives as needed To thrive in this role, you have - Demonstrated experience displaying exceptional judgment, discretion, and emotional intelligence - Minimum 5 years’ experience providing Executive Assistant support in a fast-paced, growth-stage organization with direct experience supporting the C-Suite and interacting with other executives - Strong organizational skills and ability to manage competing priorities - Proactive approach and ability to anticipate needs - Comfort working in ambiguous situations - Excellent strategic communication skills - Ability to ask clarifying questions and protect executive focus - Passion for operating in an environment where priorities evolve - Service-oriented mindset while operating as a true business partner The Benefits We Offer - Multiple medical insurance plans to choose from - Dental, vision, life and disability insurance - Employee Emergency Fund - Company equity (stock options) - Open PTO policy - 401K plan with company match - Hybrid/flexible work environment Note: Must be a full-time employee to participate in the company’s employee health benefit plan. Part-time employees and interns are not eligible to participate.

🏢 Summary: The role involves managing the full staffing lifecycle, partnering with sales teams to fulfill customer staffing needs, and ensuring compliance and operational excellence throughout the hiring process. The position focuses on coordinating candidate screening, interview processes, customer communication, and maintaining ATS records. It also supports reporting, invoicing coordination, and ongoing consultant relationship management. 🗂️ Requirements: High school diploma, 3–5+ years of staffing support, recruiting coordination, or staffing operations experience, Strong understanding of staffing services and recruiting processes, Proficiency in Microsoft Office Suite (Excel, Word, Outlook), Experience with Applicant Tracking Systems (ATS), Ability to manage full staffing lifecycle from intake to invoicing, Ability to coordinate candidate pre-screening and technical assessments, Ability to maintain and update ATS records accurately, Ability to work in fast-paced environment and meet deadlines 📃 Skills: ATS, JobDiva, Excel, Word, Outlook, MicrosoftOffice 🏢 Description: Overview The Senior Staffing Support Specialist will manage customer fulfillment opportunities and partner closely with the Staffing sales BDE team to drive and promote staffing services for the Strategic Staffing group. This role is responsible for supporting the full staffing lifecycle, maintaining strong customer and candidate relationships, and ensuring operational excellence throughout the hiring and placement process. Your Impact The essential functions of this position include: - Coordinate the full staffing cycle from opportunity intake through engagement to the invoicing team - Ensure all corporate policies, compliance requirements, and placement documentation are completed accurately and timely - Partner with sales teams and staffing partners nationwide to qualify, support, and fulfill staffing opportunities - Communicate directly with customers to help support understanding job requirements, coordinate interviews, and manage expectations - Conduct candidate pre-screening and technical qualification assessments with engineering staff - Maintain ongoing relationships with placed consultants to monitor engagement status and support successful assignments - Build and strengthen customer relationships to help identify and support new business opportunities - Participate in customer meetings and sales team meetings to promote and expand staffing services when needed - Maintain and update candidate records within the Applicant Tracking System (ATS) - Support reporting, tracking, and additional administrative responsibilities as assigned Qualifications - High school diploma required - Bachelor's degree preferred - 3–5+ years of staffing support, recruiting coordination, or staffing operations experience - Strong understanding of staffing services and recruiting processes - Excellent customer service, communication, and relationship management skills - Strong multitasking and organizational abilities - Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook - Experience working with Applicant Tracking Systems (ATS) and candidate databases preferred (JobDiva) - Ability to collaborate effectively with management, sales teams, and colleagues - Ability to work in a fast-paced environment while meeting critical deadlines - Strong customer-facing and interpersonal skills - Ability to work under pressure while maintaining attention to detail and professionalism - General business acumen and problem-solving abilities Preferred Skills - Experience supporting staffing sales and customer fulfillment processes - Strong follow-up and communication skills with both clients and candidates - Ability to manage multiple priorities and staffing engagements simultaneously - Detail-oriented with strong process discipline and accuracy Position Specifics The initial base salary range for this position is expected to be between $65,000 and $80,000 annually. The final base salary offered will be determined by multiple factors, including job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, compensation may include commissions and discretionary bonuses. The company offers a full range of medical, financial, and other benefits, including 401(k) eligibility, employee stock purchase program, and various paid time off benefits such as vacation, sick time, and personal leave, dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. If hired, the employee will be in an at-will position and the company reserves the right to modify base salary and other discretionary compensation programs at any time, including for reasons related to individual or company performance and market factors. Physical Requirements While performing this role, you will engage in both seated and occasional standing or walking activities. Reasonable accommodations are provided in accordance with relevant laws to support success in this position.

🏢 Summary: Part-time IT Support Specialist role providing Tier 1 service desk support in a high-volume enterprise environment, serving as the first point of contact for end users. The position focuses on troubleshooting hardware, software, network, access, and endpoint issues, documenting incidents, and escalating complex problems to higher-tier teams. Ideal for candidates with basic IT troubleshooting experience and familiarity with ticketing or ITSM tools. 🗂️ Requirements: High school diploma or equivalent, Minimum 1 year experience in customer service, call center, help desk, or IT support, Ability to meet public trust or suitability requirements, Basic knowledge of end-user hardware, software, networking, and access support, Experience working with ticketing or ITSM tools, Strong documentation and communication skills 📃 Skills: Windows, MacOS, VPN, WiFi, LAN, ServiceNow, ITSM, Networking, Hardware, Software, Ticketing 🏢 Description: IT Support Specialist – Part-Time We are seeking a part-time IT Support Specialist to provide Tier 1 service desk support for one day/week in a high-volume enterprise IT environment. This role serves as the first point of contact for end users and is responsible for responding to incoming support calls and self-service tickets, troubleshooting basic hardware, software, network, access, and endpoint issues, documenting incidents, and escalating unresolved issues to the appropriate technical teams. The ideal candidate has strong customer service skills, basic technical troubleshooting experience, and the ability to work accurately within ticketing or IT service management tools. This position requires clear communication, attention to detail, and a professional approach to supporting end users in a fast-paced service desk setting. Responsibilities Respond to inbound service desk calls and self-service support tickets. Troubleshoot basic hardware, software, network connectivity, access, and endpoint issues. Document issue details, troubleshooting steps, and resolution status in a ticketing system. Use prior records and problem-solving skills to help identify root causes. Escalate unresolved incidents to appropriate Tier 2, Tier 3, or resolver teams. Provide timely, accurate, and professional support to end users. Support full-time service desk coverage requirements. Minimum Qualifications High school diploma or equivalent. At least 1 year of related customer service, call center, help desk, or IT support experience. Ability to meet applicable public trust or suitability requirements. Basic knowledge of end-user hardware, software, networking, and access support. Strong communication, customer service, and documentation skills. Preferred Qualifications Experience in a help desk, call center, or enterprise service desk environment. Familiarity with Windows and Mac operating systems. Basic understanding of networking concepts, including VPN, Wi-Fi, LAN connectivity, and remote access. Experience using ticketing or ITSM tools such as ServiceNow or similar platforms. Demonstrated ability to resolve issues efficiently and escalate appropriately. Benefits Health & Wellness: Medical (BC-BS), dental, and vision plans to suit your needs. Paid Time Off: Generous PTO, paid holidays, and increasing PTO based on years of service. Retirement Savings: 401(k) plan with company match and auto-enrollment. Company-Paid Coverage: Short-term and long-term disability, life insurance, and AD&D insurance. Additional Options: Voluntary benefits including pet insurance and student loan assistance up to $1,000 annually. Perks: FSAs, HSAs, wellness programs, and more to enhance your work-life balance. Itero Group is an equal opportunity employer and does not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, marital status, national origin, veteran status or political affiliation.

🏢 Summary: Sales Support Representative role focused on managing customer orders, supporting the sales cycle, maintaining vendor and customer relationships, and identifying add-on sales opportunities. The position combines administrative sales support with customer service and product sourcing responsibilities in the IT industry. 🗂️ Requirements: 1+ years of sales or customer service experience, Knowledge of computers and networking, Knowledge of the IT industry, Proficiency with Microsoft Office, Strong communication and phone skills, Ability to prioritize and multitask, Team-oriented attitude 📃 Skills: Microsoft, Office, Networking, IT, Salesforce 🏢 Description: Overview As a Sales Support Representative, you are responsible for generating new business while managing and growing the activity of existing customers. You will manage the administrative responsibilities of the sales cycle while developing the skills for progress within the sales team. Your Impact The essential functions of this position include: - Accurately place orders into the system from customer-issued PO's - Follow-up on orders to ensure their successful delivery within customer expectations - Lead open order management, ensuring that open orders are delivered to the customer expediently and accurately - Confirm that all invoicing activity is taking place in a timely and accurate manner - Take a proactive role with problem resolution at the customer and supplier levels - Learn about the programs available at major vendor suppliers in order to source products via the most advantageous price - Assist customers with returns issues, order inquiries, and other requests for information - Develop successful relationships with sales, vendors, and internal departments - Assist with quoting - Offer add-on opportunities to customers such as warranty uplifts, service agreements, accessories, or supplies - Use proper decorum in all communications with customers both internal and external - Projects and additional responsibilities as needed or assigned Qualifications - Bachelor's degree preferred - 1+ years of sales or customer service experience - Knowledge of computers/networking and the IT industry as a whole - Excellent communication and phone skills - Ability to prioritize and multitask - Team player with a positive attitude - Knowledge of Microsoft Office suite products Position Specifics The initial base salary range for this position is expected to be between $19.23 and $24.04 hourly. The final base salary offered will be determined by multiple factors, including job-related knowledge, depth of experience, skills, certifications, and geographic location. Compensation may also include commissions and discretionary bonuses. Benefits may include medical, financial, and other programs such as 401(k) eligibility, employee stock purchase program, vacation, sick time, and personal leave. If hired, the employee will be in an at-will position and the company reserves the right to modify compensation programs based on performance and market factors. Corporate Values - Respectful communication and cooperation - Teamwork and employee participation - Work/life balance support - Embracing communities Commitment to Diversity, Inclusion and Belonging The employer is an equal opportunity employer and fosters a culture of diversity and inclusion. Physical Requirements While performing this role, you will engage in both seated and occasional standing or walking activities. Reasonable accommodations are provided in accordance with relevant laws. This job description serves as a guide and is not an employment contract.

🏢 Summary: Customer Support Agent role supporting existing insurance policyholders by handling inbound calls, processing policy changes, and answering coverage-related questions. The position focuses on customer retention and service within a fast-growing fintech app, with remote work options and licensing support provided. 🗂️ Requirements: 2+ years call center experience, Ability to handle inbound customer calls, Experience processing service requests and policy changes, Ability to multitask and manage competing priorities, Willingness to obtain P&C license within 60 days 📃 Skills: CallCenter, CustomerSupport, Insurance, PolicyProcessing, Multitasking, InboundCalls, PCLicense 🏢 Description: About the Opportunity: Come join one of the fastest-growing fintech startups in the U.S. We are looking for a Customer Support Agent to join our growing team. In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of our 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. How you will make an impact: - Respond to inbound calls from existing customers - Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc. - Help customers with questions regarding existing insurance policies, including coverages and policy benefits, and make changes to existing policies - Work to retain policyholders by actively finding solutions for customers who are at risk of cancellation Who you are: - Able to multitask and manage multiple competing priorities - Passionate about helping others - 2+ years of experience working in a call center environment Compensation and perks: - Hourly wage: $19.00 - $21.00 - P&C license paid for (expected within 60 days after starting) - Medical, dental, vision insurance, 401K match - Ability to work remotely (work equipment provided) - Ongoing training and mentorship from leadership team - Flexible scheduling options: 5-day, 8-hour schedule or 4-day, 10-hour workweek - Comprehensive benefits package including health, dental, vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, wellness benefits, and potential equity opportunities Equal Employment Opportunity: We are proud to be an Equal Employment Opportunity employer and prohibit discrimination based on legally protected characteristics. Reasonable accommodations are available for individuals with disabilities during the job application process.

🏢 Summary: The offer is for a PMO Support Specialist role focused on supporting IT projects within an Industry 4.0 environment. The position involves assisting Project Managers with coordination, documentation, project data monitoring, and administrative activities using project management tools. It is an opportunity to develop within project management and operational support in a dynamic IT setting. 🗂️ Requirements: Minimum 1 year experience in project management, PMO, or IT management support, Experience with Jira, MS Teams, SharePoint, and Excel, Experience with project documentation and reporting, Experience with timesheet verification and invoicing coordination, Knowledge of Agile methodologies, Very good English (written and spoken), Ability to coordinate multiple tasks in IT environment 📃 Skills: Jira, SharePoint, Excel, Maconomy, Agile, MS, Teams 🏢 Description: About the team: At  TT PSC we are looking for a motivated and well-organized person to join our team as a  PMO Support Specialist. This role is a great opportunity for someone interested in project management, PMO, and operational support, who would like to develop within the IT area and Industry 4.0 environment. You will support Project Managers and management teams in coordinating projects, organizing operational activities, and ensuring smooth day-to-day collaboration between technical and business teams. Responsibilities: Supporting Project Managers in daily coordination activities. Maintaining project documentation, reports, presentations, and operational summaries. Supporting project settlements and administrative activities in Maconomy, including timesheet verification and invoicing coordination. Collecting and organizing input from architects, technical teams, and stakeholders. Monitoring project data and ensuring information consistency across systems and tools. Working with tools such as Jira, MS Teams, SharePoint, Excel, and Maconomy. Supporting Agile ways of working and helping teams maintain effective project Our Requirements: Agile mindset and strong collaboration skills. 1+ year of experience in project management, PMO, or management support roles in the IT area. Very good English communication skills (written and spoken). Good organizational and multitasking skills. Experience in using tools like Jira, MS Teams, SharePoint, Excel Proactive attitude and willingness to learn. Ability to work in a dynamic environment and coordinate multiple tasks simultaneousl What can we offer: B2B/CoE contract An interesting, challenging job in the dynamically developing Capital Group company Direct impact on shaping the image of the Capital Group’s companies on the market Possibility to develop competences in a wide range Attractive salary Friendly work atmosphere and stability of employment Benefits, among others integration meetings, internal company competitions, language classes and much more.