Senior Go to Market Ops Leader

🏢 Summary: Leadership role responsible for end-to-end delivery and operational excellence of Managed Services, ensuring stable IT operations and full SLA compliance. The position oversees service teams, manages incidents and escalations, and acts as the main operational contact for customers. Focus is on ITIL-based process governance, performance management, and continuous service improvement. 🗂️ Requirements: 4+ years in Service Management or IT Operations Management, Experience leading IT operational teams, Strong knowledge of ITIL processes (Incident, Problem, Change, Request), Experience managing SLAs, OLAs and KPIs, Experience with incident and major incident management, Solid understanding of IT infrastructure, workplace, network or cloud environments, Ability to coordinate with technical and project teams, Professional communication in Polish, German and English 📃 Skills: ITIL, SLA, KPI, IncidentManagement, ProblemManagement, ChangeManagement, ServiceManagement, ITOperations, Infrastructure, Workplace, Network, Cloud, Reporting, Governance 🏢 Description: Purpose of the Role As the Service & Operations Manager, you are responsible for ensuring the end-to-end delivery and operational excellence of our Managed Services. You lead the operational teams, secure stable day-to-day IT operations, ensure that SLAs and contractual obligations are met, and act as the primary operational interface to our customers and internal stakeholders. Your mission: Guarantee service stability, performance, customer satisfaction and continuous improvement across all assigned services. Your Responsibilities 1. Operational Leadership & Team Management Lead and oversee day-to-day operations across multiple managed service teams (Service Desk, Workplace and L3 Infrastructure specialists) Ensure structured workflows, prioritisation and efficient task allocation. Monitor team performance, productivity and SLA compliance. Conduct regular coaching, feedback and development sessions. 2. Service Delivery Ownership Own the delivery of all contracted services for your customer accounts. Ensure all SLAs, OLAs, KPIs and service commitments are met end-to-end. Conduct service reviews, operational meetings and governance sessions. Translate contract requirements into operational execution for the teams. Align with Account Management on service performance, customer expectations and improvements. 3. Incident, Escalation & Major Incident Management Oversee and control critical incidents, escalations and service disruptions. Ensure timely communication and transparent status updates to stakeholders and customers. Act as escalation point for team leads, supervisors and customers. Drive root cause analysis and post-incident reviews. 4. Process & Compliance Management Ensure adherence to ITIL-based processes (Incident, Request, Problem, Change, Knowledge). Drive process discipline, documentation quality and operational governance. Monitor compliance with internal controls, security requirements and customer guidelines. Promote continuous improvement in processes, workflows and service structure. 5. Customer Communication & Stakeholder Management Act as the operational contact for customers and internal management. Conduct regular service review meetings (monthly/quarterly). Ensure customer satisfaction through proactive communication and performance transparency. Build trust and long-term relationships with customer stakeholders. Manage expectations and negotiate operational agreements (SLAs, priorities, changes). 6. Performance, Reporting & SLA Governance Monitor and analyse KPIs and SLA achievement. Create operational and service reports and present them in governance rounds. Identify performance risks early and initiate corrective measures. Maintain transparency over workloads, capacity and resource planning. 7. Coordination with Technology & Projects Work closely with technical experts for escalations or complex topics. Ensure smooth coordination with Project Management during transitions, onboarding or changes. Support implementation of new services or extensions and ensure seamless handover into operations. Coordinate dependencies across Infrastructure, Workplace, Network, Cloud, Security and Support teams. 8. Continuous Improvement & Service Optimisation Identify optimisation potential across operations, tools, processes and team structure. Drive initiatives to improve efficiency, quality, automation and customer satisfaction. Collaborate with Service Delivery, Technology Leads and Management to evolve the service portfolio. Your Profile 4+ years experience in Service Management, IT Operations Management, or similar leadership role. Strong understanding of ITIL (Incident, Problem, Change, Request, SLAs). Experience leading operational IT teams (Service Desk, Onsite, Workplace, or similar). Ability to manage customers and stakeholders confidently and professionally. Strong organisational skills, structured working style and high reliability. Excellent communication skills in Polish, German and English. Solid technical understanding of IT infrastructure, workplace, networks or cloud. High sense of ownership and motivation to continuously improve services. What We Offer A key leadership role with direct impact on service quality and customer satisfaction. A modern, structured Managed Services environment with clear processes. Attractive development opportunities (ITIL certifications, leadership training, technical upskilling). Hybrid working model and flexible hours after onboarding. Employee benefits such as staff discounts and regular team events.

🏢 Summary: Executive Assistant supporting the CFO (primary) and CEO (secondary) in a high-growth technology environment, focused on executive operations, financial reporting coordination, board and investor logistics, and cross-functional alignment. The role centers on optimizing executive effectiveness through calendar, communication, financial cycle, and project management support. It involves close collaboration with Finance, Accounting, BizOps, and executive stakeholders to ensure rigorous operational execution. 🗂️ Requirements: 7+ years executive support experience for CFO, CEO, or C-level executive, Experience managing complex investor, board, or M&A calendars, Experience coordinating financial reporting cycles and executive materials, Proven ability to handle confidential financial and strategic information, Advanced calendar, inbox, travel, and logistics management, Experience supporting cross-functional finance and executive teams, Ability to manage multiple workstreams and shifting priorities, Proficiency with Google Workspace, Slack, Navan, expense systems, and project management tools 📃 Skills: GoogleWorkspace, Slack, Navan, Spreadsheets, Presentations, FinancialReporting, ExpenseManagement, ProjectManagement, OKRs 🏢 Description: About the Role We are looking for an exceptional Executive Assistant to partner directly with our CFO and CEO and help maximize the effectiveness, focus, and impact of both executive offices. This role is primarily CFO-facing, with the majority of day-to-day work driven by the CFO and related teams, while also providing essential calendar and communication support to the CEO. This role goes beyond calendar management. The Executive Assistant will bring structure and precision to a fast-moving executive environment, supporting investor relationships, financial reporting cycles, M&A coordination, and cross-functional operations across Finance & Strategy, Accounting, BizOps, and Analytics teams. What You'll Do CFO Support & Operations (Primary) - Own and proactively manage the CFO's calendar across daily, weekly, monthly, and quarterly planning horizons. - Manage complex domestic and international travel, including itineraries and contingency planning. - Handle expense reporting, approvals, and administrative workflows. - Support confidential and personal requests with discretion. - Provide operational assistance to Finance & Strategy, Accounting, Analytics, and BizOps teams. - Identify delegation opportunities and improve executive leverage. CEO Support (Secondary) - Monitor and maintain the CEO's calendar, protecting focus time and resolving conflicts. - Oversee inbox triage, flagging high-priority communications. - Draft responses or summaries as needed. - Partner with the Chief of Staff on priorities and meeting cadence. - Ensure preparation for upcoming commitments. Board & External Meeting Coordination - Coordinate logistics for board prep meetings, investor calls, and strategic external meetings. - Support preparation and distribution of board materials and pre-reads. - Track follow-ups and action items from board and investor meetings. - Maintain distribution lists and communication processes. Finance Team & Project Coordination - Gather and coordinate monthly and quarterly financial reporting materials. - Organize Finance leadership meetings and business reviews. - Track deliverables and deadlines across the Finance organization. - Assist with executive presentations, spreadsheets, and financial memos. - Partner with BizOps, FP&A, and Accounting to maintain visibility into OKRs and priorities. Core Team Support & Accountability - Support executive staff operating cadence and action tracking. - Create visibility into executive OKRs and commitments. - Document decisions and ensure follow-through. CFO Offsites & Team Events - Plan and execute CFO offsites and Finance team events. - Coordinate logistics, agendas, communications, and follow-ups. - Manage contractors and vendors as needed. What You Bring - 7+ years of executive support experience, ideally in a high-growth technology company. - Experience managing investor, board, or M&A scheduling. - Outstanding written and verbal communication skills. - Proven discretion with sensitive financial and strategic information. - Exceptional calendar, inbox, travel, and logistics management skills. - Strong cross-functional stakeholder management abilities. - High ownership mindset with strong attention to detail. - Experience with Google Workspace, Slack, Navan, expense systems, and project management tools. - Familiarity with financial reporting cycles or finance/accounting environments preferred. Benefits Additional benefits may include equity, company bonus eligibility, 401(k) plan, paid holidays, flexible PTO, parental leave, employee assistance and wellbeing benefits, global travel coverage, life/AD&D/STD/LTD insurance, FSA/HSA, and medical, dental, and vision coverage. Pay Range Tier 1 Pay Range (San Francisco, New York City, Seattle): $159,000—$198,700 USD Tier 2 Pay Range (All other US Locations): $138,200—$172,700 USD

🏢 Summary: Senior executive role leading go-to-market strategy, sales, marketing, and revenue operations for a B2B SaaS healthcare/ed-tech business. The position focuses on scaling revenue growth, optimizing pipeline and demand generation, and aligning commercial functions across the customer lifecycle. The role includes executive-level leadership, board reporting, and ownership of sales processes, forecasting, and marketing performance. 🗂️ Requirements: 10+ years in sales, marketing, or commercial leadership, Minimum 5 years leading teams, Experience scaling B2B SaaS, healthcare IT, or ed-tech revenue organizations, Strong knowledge of pipeline management and demand generation, Experience with CRM and reporting systems, Experience with performance marketing, Ability to manage forecasting and revenue operations, Analytical and data-driven decision-making skills, Executive-level communication and presentation skills 📃 Skills: SaaS, CRM, Sales, Marketing, RevOps, Analytics, Forecasting, Reporting, Procurement, Pipeline, DemandGeneration, Leadership 🏢 Description: Position Summary The Chief Revenue Officer is a senior leadership role reporting to the CEO and responsible for developing and executing Medicat's go-to-market strategy, driving new revenue growth, strengthening customer acquisition programs, and elevating Medicat's market presence. This leader oversees Sales, Marketing, and Revenue Operations, ensuring alignment across the full commercial funnel—from brand awareness and lead generation to pipeline management, deal execution, and long-term customer relationships. As a member of the executive leadership team, the CRO operates with significant autonomy and is expected to represent Medicat's commercial interests independently with customers and partners, and in board-level conversations. Key Responsibilities Sales Leadership - Develop and lead a high-performing sales organization, including hiring, coaching, and performance management. - Build and optimize scalable sales processes and KPIs across AE and rev ops functions. - Own the full revenue pipeline, ensuring forecasting accuracy, disciplined pipeline management, and predictable outcomes. - Implement sales methodologies and tools that accelerate deal cycles and improve close rates. - Own the contract review and procurement processes. - Partner with Product and Customer Success to define value propositions and identify expansion opportunities. Marketing Leadership - Lead Medicat's brand, messaging, and positioning to strengthen market differentiation. - Develop integrated marketing campaigns across digital, events, partnerships, and content. - Establish lead-generation and performance-marketing programs that fuel predictable pipeline growth. - Oversee creation of marketing collateral, thought-leadership content, customer stories, and product marketing assets. - Manage the marketing tech stack, analytics, and attribution frameworks to measure ROI and effectiveness. Strategic Planning & Cross-Functional Alignment - Shape Medicat's annual go-to-market plan, including target markets, pricing strategies, and revenue goals. - Collaborate closely with Product, Customer Success, and Support to ensure a cohesive customer experience. - Provide executive leadership with market intelligence, competitive insights, and commercial strategy recommendations. - Contribute to quarterly business reviews, revenue strategy sessions, and board-level reporting on commercial performance. - Act as a stand-in for the CEO in commercial and partnership contexts, exercising sound judgment on behalf of the company when the CEO is not present. Qualifications - 10+ years of progressive experience in sales, marketing, or commercial leadership roles; minimum 5 years leading teams. - Proven track record scaling B2B SaaS, healthcare IT, or ed-tech revenue organizations. - Strong understanding of pipeline management, performance marketing, demand generation, and CRM/reporting systems. - Exceptional leadership skills with the ability to motivate, influence, and drive accountability. - Demonstrated ability to operate with executive-level autonomy, managing sensitive relationships and representing the company externally without close oversight. - Analytical, data-driven thinker with experience using metrics to guide decision-making. - Reputation for integrity, discretion, and sound judgment in commercially sensitive or ambiguous situations. - Excellent communication, storytelling, and executive-presentation skills. What We Offer - A mission-driven company committed to improving health outcomes in education and specialty healthcare settings. - Competitive compensation package including salary, performance-based incentives, and benefits. - A collaborative, supportive company culture focused on innovation and excellence. - Opportunities for growth, impact, and leadership within a rapidly evolving organization. The expected base salary for this position is: $150,000 - $175,000 USD and OTE is expected to be $240,000 - $260,000. Salary is based on a number of factors including market conditions, location and may vary depending on job-related skills and experience. Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan Banyan affirms that inequality is detrimental to Global Teams, associates, Operating Companies, and the communities served. Banyan is committed to equal employment opportunities regardless of protected characteristics and supports an inclusive workplace where associates excel based on merit, qualifications, experience, ability, and job performance. Recruitment Notice Banyan Software may use artificial intelligence tools to assist in screening and assessing applicants during the recruitment process. All hiring decisions are made by the team. Personal information submitted through applications will be collected and used for recruitment purposes in accordance with applicable privacy laws. Beware of Recruitment Scams Verify that communications from the recruiting team come from an @banyansoftware.com email address. Employers will never request payment or banking information during the hiring process.