Senior Go to Market Ops Leader

🏢 Summary: Leadership role responsible for end-to-end delivery and operational excellence of Managed Services, ensuring stable IT operations and full SLA compliance. The position oversees service teams, manages incidents and escalations, and acts as the main operational contact for customers. Focus is on ITIL-based process governance, performance management, and continuous service improvement. 🗂️ Requirements: 4+ years in Service Management or IT Operations Management, Experience leading IT operational teams, Strong knowledge of ITIL processes (Incident, Problem, Change, Request), Experience managing SLAs, OLAs and KPIs, Experience with incident and major incident management, Solid understanding of IT infrastructure, workplace, network or cloud environments, Ability to coordinate with technical and project teams, Professional communication in Polish, German and English 📃 Skills: ITIL, SLA, KPI, IncidentManagement, ProblemManagement, ChangeManagement, ServiceManagement, ITOperations, Infrastructure, Workplace, Network, Cloud, Reporting, Governance 🏢 Description: Purpose of the Role As the Service & Operations Manager, you are responsible for ensuring the end-to-end delivery and operational excellence of our Managed Services. You lead the operational teams, secure stable day-to-day IT operations, ensure that SLAs and contractual obligations are met, and act as the primary operational interface to our customers and internal stakeholders. Your mission: Guarantee service stability, performance, customer satisfaction and continuous improvement across all assigned services. Your Responsibilities 1. Operational Leadership & Team Management Lead and oversee day-to-day operations across multiple managed service teams (Service Desk, Workplace and L3 Infrastructure specialists) Ensure structured workflows, prioritisation and efficient task allocation. Monitor team performance, productivity and SLA compliance. Conduct regular coaching, feedback and development sessions. 2. Service Delivery Ownership Own the delivery of all contracted services for your customer accounts. Ensure all SLAs, OLAs, KPIs and service commitments are met end-to-end. Conduct service reviews, operational meetings and governance sessions. Translate contract requirements into operational execution for the teams. Align with Account Management on service performance, customer expectations and improvements. 3. Incident, Escalation & Major Incident Management Oversee and control critical incidents, escalations and service disruptions. Ensure timely communication and transparent status updates to stakeholders and customers. Act as escalation point for team leads, supervisors and customers. Drive root cause analysis and post-incident reviews. 4. Process & Compliance Management Ensure adherence to ITIL-based processes (Incident, Request, Problem, Change, Knowledge). Drive process discipline, documentation quality and operational governance. Monitor compliance with internal controls, security requirements and customer guidelines. Promote continuous improvement in processes, workflows and service structure. 5. Customer Communication & Stakeholder Management Act as the operational contact for customers and internal management. Conduct regular service review meetings (monthly/quarterly). Ensure customer satisfaction through proactive communication and performance transparency. Build trust and long-term relationships with customer stakeholders. Manage expectations and negotiate operational agreements (SLAs, priorities, changes). 6. Performance, Reporting & SLA Governance Monitor and analyse KPIs and SLA achievement. Create operational and service reports and present them in governance rounds. Identify performance risks early and initiate corrective measures. Maintain transparency over workloads, capacity and resource planning. 7. Coordination with Technology & Projects Work closely with technical experts for escalations or complex topics. Ensure smooth coordination with Project Management during transitions, onboarding or changes. Support implementation of new services or extensions and ensure seamless handover into operations. Coordinate dependencies across Infrastructure, Workplace, Network, Cloud, Security and Support teams. 8. Continuous Improvement & Service Optimisation Identify optimisation potential across operations, tools, processes and team structure. Drive initiatives to improve efficiency, quality, automation and customer satisfaction. Collaborate with Service Delivery, Technology Leads and Management to evolve the service portfolio. Your Profile 4+ years experience in Service Management, IT Operations Management, or similar leadership role. Strong understanding of ITIL (Incident, Problem, Change, Request, SLAs). Experience leading operational IT teams (Service Desk, Onsite, Workplace, or similar). Ability to manage customers and stakeholders confidently and professionally. Strong organisational skills, structured working style and high reliability. Excellent communication skills in Polish, German and English. Solid technical understanding of IT infrastructure, workplace, networks or cloud. High sense of ownership and motivation to continuously improve services. What We Offer A key leadership role with direct impact on service quality and customer satisfaction. A modern, structured Managed Services environment with clear processes. Attractive development opportunities (ITIL certifications, leadership training, technical upskilling). Hybrid working model and flexible hours after onboarding. Employee benefits such as staff discounts and regular team events.

🏢 Summary: Executive Assistant supporting the CFO (primary) and CEO (secondary) in a high-growth technology environment, focused on executive operations, financial reporting coordination, board and investor logistics, and cross-functional alignment. The role centers on optimizing executive effectiveness through calendar, communication, financial cycle, and project management support. It involves close collaboration with Finance, Accounting, BizOps, and executive stakeholders to ensure rigorous operational execution. 🗂️ Requirements: 7+ years executive support experience for CFO, CEO, or C-level executive, Experience managing complex investor, board, or M&A calendars, Experience coordinating financial reporting cycles and executive materials, Proven ability to handle confidential financial and strategic information, Advanced calendar, inbox, travel, and logistics management, Experience supporting cross-functional finance and executive teams, Ability to manage multiple workstreams and shifting priorities, Proficiency with Google Workspace, Slack, Navan, expense systems, and project management tools 📃 Skills: GoogleWorkspace, Slack, Navan, Spreadsheets, Presentations, FinancialReporting, ExpenseManagement, ProjectManagement, OKRs 🏢 Description: About the Role We are looking for an exceptional Executive Assistant to partner directly with our CFO and CEO and help maximize the effectiveness, focus, and impact of both executive offices. This role is primarily CFO-facing, with the majority of day-to-day work driven by the CFO and related teams, while also providing essential calendar and communication support to the CEO. This role goes beyond calendar management. The Executive Assistant will bring structure and precision to a fast-moving executive environment, supporting investor relationships, financial reporting cycles, M&A coordination, and cross-functional operations across Finance & Strategy, Accounting, BizOps, and Analytics teams. What You'll Do CFO Support & Operations (Primary) - Own and proactively manage the CFO's calendar across daily, weekly, monthly, and quarterly planning horizons. - Manage complex domestic and international travel, including itineraries and contingency planning. - Handle expense reporting, approvals, and administrative workflows. - Support confidential and personal requests with discretion. - Provide operational assistance to Finance & Strategy, Accounting, Analytics, and BizOps teams. - Identify delegation opportunities and improve executive leverage. CEO Support (Secondary) - Monitor and maintain the CEO's calendar, protecting focus time and resolving conflicts. - Oversee inbox triage, flagging high-priority communications. - Draft responses or summaries as needed. - Partner with the Chief of Staff on priorities and meeting cadence. - Ensure preparation for upcoming commitments. Board & External Meeting Coordination - Coordinate logistics for board prep meetings, investor calls, and strategic external meetings. - Support preparation and distribution of board materials and pre-reads. - Track follow-ups and action items from board and investor meetings. - Maintain distribution lists and communication processes. Finance Team & Project Coordination - Gather and coordinate monthly and quarterly financial reporting materials. - Organize Finance leadership meetings and business reviews. - Track deliverables and deadlines across the Finance organization. - Assist with executive presentations, spreadsheets, and financial memos. - Partner with BizOps, FP&A, and Accounting to maintain visibility into OKRs and priorities. Core Team Support & Accountability - Support executive staff operating cadence and action tracking. - Create visibility into executive OKRs and commitments. - Document decisions and ensure follow-through. CFO Offsites & Team Events - Plan and execute CFO offsites and Finance team events. - Coordinate logistics, agendas, communications, and follow-ups. - Manage contractors and vendors as needed. What You Bring - 7+ years of executive support experience, ideally in a high-growth technology company. - Experience managing investor, board, or M&A scheduling. - Outstanding written and verbal communication skills. - Proven discretion with sensitive financial and strategic information. - Exceptional calendar, inbox, travel, and logistics management skills. - Strong cross-functional stakeholder management abilities. - High ownership mindset with strong attention to detail. - Experience with Google Workspace, Slack, Navan, expense systems, and project management tools. - Familiarity with financial reporting cycles or finance/accounting environments preferred. Benefits Additional benefits may include equity, company bonus eligibility, 401(k) plan, paid holidays, flexible PTO, parental leave, employee assistance and wellbeing benefits, global travel coverage, life/AD&D/STD/LTD insurance, FSA/HSA, and medical, dental, and vision coverage. Pay Range Tier 1 Pay Range (San Francisco, New York City, Seattle): $159,000—$198,700 USD Tier 2 Pay Range (All other US Locations): $138,200—$172,700 USD