Senior Go to Market Ops Leader

🏢 Summary: Leadership role responsible for driving inbound sales pipeline growth, market expansion, and revenue acceleration within a highly regulated pharmacy environment. The position leads sales development strategy, team performance, AI-driven analytics adoption, and cross-functional collaboration to optimize forecasting, prospecting, and operational execution. Focused on scalable processes, compliance, and data-driven decision-making to achieve aggressive commercial targets. 🗂️ Requirements: Bachelor's degree in Business, Marketing, Communications, Healthcare Administration or related field, Minimum 5 years experience in sales development, business development, inside sales, or commercial operations, Minimum 3 years direct people leadership experience, Experience with CRM platforms and sales engagement technologies, Experience using AI-enabled analytics and business tools, Strong knowledge of inbound sales methodologies and pipeline management, Experience in regulated, fast-paced environments, Valid driver's license 📃 Skills: CRM, AI, Analytics, Forecasting, Automation, Reporting, Segmentation, LeadScoring, Dashboards, Workflow, SalesEngagement 🏢 Description: POSITION SUMMARY The Manager, Sales Development drives pipeline generation, market expansion, and revenue acceleration by leading a high-performing inbound sales organization within a hyper-growth, highly regulated 503A and 503B pharmacy environment. This role owns sales development strategy, prospecting execution, talent performance, forecasting accuracy, and cross-functional alignment across commercial operations, marketing, analytics, and customer engagement initiatives. The leader leverages AI as a force multiplier to increase speed, scale, lead quality, workflow efficiency, and data-driven decision-making while strengthening operational rigor and customer acquisition outcomes. RESPONSIBILITIES Sales Leadership Pipeline Ownership: Lead and optimize the sales development function by establishing scalable inbound strategies, driving qualified pipeline growth, and aligning prospecting priorities with enterprise revenue objectives. Utilize AI-enabled analytics, workflow automation, and performance intelligence tools to improve targeting precision, accelerate conversion velocity, and enhance forecasting accuracy. Coach high-performing teams through structured accountability, measurable execution standards, and continuous development practices. Talent Development: Recruit, develop, and retain high-performing sales development talent within a fast-paced, highly regulated healthcare environment. Implement structured onboarding, coaching frameworks, and performance management processes. Leverage AI-driven coaching insights, conversation intelligence, and productivity analytics to personalize development plans and accelerate performance outcomes. Performance Execution: Drive operational excellence through disciplined management of sales activity metrics, pipeline health, prospect engagement, and conversion performance. Establish rigorous performance expectations and implement corrective actions to improve efficiency and accountability. Utilize AI-powered dashboards, predictive insights, and reporting tools to strengthen decision-making and optimize resource allocation. Market Expansion Prospecting Strategy: Design and execute targeted inbound prospecting initiatives that expand market reach and accelerate customer acquisition. Partner with marketing, sales leadership, and commercial operations to align outreach strategies with business priorities. Utilize AI-enabled segmentation, lead scoring, and behavioral insights to improve prospect quality and engagement strategies. Customer Engagement: Establish consistent communication standards and data-informed outreach strategies aligned with growth objectives. Collaborate cross-functionally to ensure seamless customer experiences while maintaining regulatory compliance. Leverage AI-supported engagement tools and automation platforms to increase responsiveness and improve conversion effectiveness. Growth Alignment: Align sales development initiatives with enterprise growth strategy by translating priorities into measurable execution plans and operational targets. Apply AI-enabled forecasting, trend analysis, and performance monitoring tools to identify opportunities and accelerate growth initiatives. Operational Excellence Process Optimization: Improve sales development processes and workflows to support scalability and execution rigor. Establish performance benchmarks and implement solutions that enhance productivity and customer acquisition outcomes. Utilize AI-driven automation and reporting capabilities to streamline activities and improve data accuracy. Data Governance: Ensure integrity and accuracy across sales development data and reporting systems. Partner with commercial operations and analytics teams to standardize measurement practices and improve business intelligence. Leverage AI-powered analytics platforms to identify trends and optimize pipeline management. Compliance Management: Maintain adherence to organizational policies and regulatory requirements within a highly regulated environment. Reinforce accountability and ethical conduct across all sales development activities. Utilize AI-enabled monitoring tools and workflow controls to strengthen compliance visibility and reduce operational risk. Cross-Functional Collaboration Strategic Partnership: Build collaborative partnerships across sales, marketing, analytics, customer engagement, and operational teams to support scalable growth. Utilize AI-supported collaboration platforms and reporting tools to improve transparency and execution. Business Communication: Deliver clear communication to executive leadership and stakeholders regarding performance results and strategic priorities. Translate complex data into actionable business insights using AI-driven reporting and visualization tools. Innovation Leadership: Identify emerging technologies and process enhancements to strengthen sales development effectiveness. Encourage continuous learning and data-driven experimentation while maintaining operational discipline within a regulated environment. KNOWLEDGE AND SKILLS - Expertise leading sales development organizations and inbound prospecting strategies - Proficiency with CRM platforms, sales engagement technologies, AI-enabled analytics tools, forecasting systems, workflow automation, and reporting tools - Strong communication, coaching, and stakeholder management skills - Ability to optimize business processes and implement scalable solutions in regulated environments EXPERIENCE AND QUALIFICATIONS - Bachelor's degree in Business, Marketing, Communications, Healthcare Administration, or related field required; Master's preferred - Minimum 5 years of progressive experience in sales development, business development, inside sales, or commercial operations leadership - Minimum 3 years of direct people leadership experience - Experience utilizing CRM platforms, sales engagement technologies, analytics tools, and AI-enabled business solutions - Strong understanding of inbound sales methodologies, prospecting strategies, and pipeline management - Experience operating within highly regulated, fast-paced environments - Valid driver's license required - Preferred certifications: CSP, CBDP, SSLC or related credentials Employee Benefits, Health and Wellness: Comprehensive benefits including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Physical Requirements: Role requires frequent communication, prolonged stationary work, regular computer use, movement around the office and campus, and physical activities such as standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, or crawling.

🏢 Summary: The Sales Development Representative is responsible for generating and qualifying new business opportunities within the manufacturing sector, driving top-of-funnel pipeline growth. The role focuses on outbound prospecting, inbound lead follow-up, and close collaboration with Sales and Marketing using CRM and outreach tools. It is a performance-driven position with clear impact on revenue growth and long-term sales career development. 🗂️ Requirements: 1–2 years in outbound sales or business development, Experience meeting or exceeding activity and pipeline KPIs, Ability to communicate with Director, VP, and C-level stakeholders, Experience with structured outbound prospecting processes, Ability to manage CRM activity tracking and pipeline hygiene, Experience working in fast-paced, high-growth environments 📃 Skills: HubSpot, Salesforce, LinkedIn, ZoomInfo, CRM, Prospecting, Outreach, LeadGeneration 🏢 Description: About the team The Go-To-Market Team ensures customers realize measurable value from deployed automation solutions. From pre-deployment coordination through onboarding and long-term engagement, the team drives adoption, strengthens relationships, and ensures meaningful operational outcomes. Customer Success connects customers with internal teams, ensuring clear expectations, proactive communication, coordinated execution, and continuous product improvement through feedback. About the role As a Sales Development Representative, you will serve as the front line of pipeline generation. You will identify, engage, and qualify manufacturing prospects, translating market interest into meaningful sales conversations. This is a high-visibility, performance-driven role with direct impact on company growth, working closely with Sales and Marketing to drive top-of-funnel momentum. Responsibilities - Identify and prospect target manufacturing accounts across SMB, mid-market, and enterprise segments - Generate marketing qualified leads and schedule meetings for Account Executives - Follow up on inbound interest from form submissions, webinars, trade shows, and campaigns - Build outbound prospecting lists and execute multi-channel outreach via phone, email, and social platforms - Monitor website engagement and identify high-intent prospects for proactive outreach - Create and test outreach sequences to improve response and conversion rates - Leverage tools including HubSpot, Salesforce, LinkedIn, and ZoomInfo to manage outreach and pipeline - Collaborate with Sales and Marketing to align messaging and improve campaign effectiveness - Maintain disciplined activity tracking and CRM hygiene What makes you a great fit - 1–2 years of success in a structured outbound sales or business development environment - Demonstrated ability to meet or exceed activity and pipeline KPIs - Comfort communicating with Director, VP, and C-level stakeholders via phone and email - Process-oriented mindset with strong attention to detail - Ability to operate effectively in a fast-paced, high-growth environment - Strong internal motivation and desire to build a long-term sales career - Collaborative team player with competitive drive Bonus - Experience selling into industrial automation, manufacturing, or other B2B industrial environments Total Rewards - Equity participation through stock option program - Competitive and uncapped commission structure - Medical, dental, and vision insurance with high employer contribution - FSA, DCFSA, life insurance, short-term and long-term disability coverage - Employee Assistance Program - Paid parental leave up to 12 weeks - Company-sponsored 401(k) - Home office stipend for remote and hybrid employees - Monthly cell phone reimbursement - Flexible paid time off policy Compensation - Base salary range: $55,000—$65,000 USD

🏢 Summary: Sales Operations Specialist role focused on revenue enablement, RFP and pitch management, pipeline optimization, sales content development, and cross-functional sales and marketing operations support. The position supports business development growth through lead generation, event activation, reporting, and sales enablement infrastructure in a digital marketing environment. Includes competitive compensation, hybrid work, professional development, and comprehensive benefits. 🗂️ Requirements: 2–6+ years in revenue enablement, sales enablement, or business development operations, Experience in digital marketing or agency environment, Expertise managing RFP and pitch processes, Knowledge of B2B sales funnels and lead generation strategies, Experience driving cross-functional revenue initiatives, Project management skills, Organizational skills, Stakeholder management skills, Communication skills, Ability to manage multiple priorities, Self-starter mindset 📃 Skills: Salesforce, Asana, ChatGPT, AwesomeTable, CassidyAI, Excel, B2B, RFP, CRM, Sales, Marketing, Reporting, Analytics 🏢 Description: About the Role: WITHIN is seeking a Sales Operation Specialist to build and scale the revenue enablement function across the full business development lifecycle. This role sits at the intersection of Sales, Marketing, and Revenue Operations, ensuring teams are equipped with the processes, content, and insights needed to drive consistent pipeline growth and revenue impact. You will own and optimize how new business is brought to market—from RFP strategy and pitch development to outbound/inbound lead generation support, event activation, and sales material development. This role requires a highly organized operator with strong strategic instincts who can both execute and elevate revenue-driving initiatives. Responsibilities include, but are not limited to: Revenue Strategy & Pipeline Enablement - Partner with Sales, Marketing, and Revenue Operations to drive alignment across pipeline generation and revenue growth initiatives - Support and operationalize outbound and inbound lead generation efforts, including outreach coordination, targeting strategy, and follow-up workflows - Help define and improve processes that increase conversion across the business development funnel - Track, analyze, and report on pipeline performance and enablement impact, identifying opportunities for optimization RFP, Pitch & Sales Enablement Leadership - Own and quarterback the end-to-end RFP and audit process, ensuring high-quality, strategic, and timely deliverables - Lead cross-functional collaboration to develop pitch narratives, presentations, and responses that differentiate the company in market - Provide strategic input to senior sales leadership on positioning, packaging, and go-to-market approaches - Continuously refine RFP and pitch materials based on performance, learnings, and evolving capabilities Event & Pre-Sales Activation - Own pre-event revenue activation strategies for key conferences and industry moments - Develop and execute outreach plans to drive meeting volume and qualified pipeline ahead of events - Coordinate cross-functional efforts to ensure sales teams are equipped with the right messaging, materials, and targets - Drive post-event follow-up processes to maximize conversion of event-driven opportunities Marketing & Content Enablement - Partner closely with Marketing to develop and deploy revenue-driving assets, including case studies, thought leadership, and campaign support materials - Own the development, organization, and evolution of all sales materials (decks, case studies, one-pagers, FAQs, etc.) - Ensure all materials reflect current positioning, capabilities, and proof points aligned to growth priorities - Identify content gaps and proactively drive creation of materials that support pipeline generation Sales Operations & Enablement Infrastructure - Build and maintain a centralized repository for RFP responses, FAQs, and sales materials to improve efficiency and consistency - Collaborate with Revenue Operations to refine sales processes, tools, and methodologies - Evaluate and implement enablement tools that improve team productivity and output quality - Lead ongoing sales training and enablement programs, including onboarding materials and continuous learning initiatives - Oversee contract organization and documentation workflows across platforms Must Have Qualifications/Experience - 2–6+ years of experience in revenue enablement, sales enablement, or business development operations within a digital marketing or agency environment - Strong expertise in managing and improving the RFP and pitch process - Proven ability to drive cross-functional initiatives that impact pipeline and revenue growth - Strong understanding of B2B sales funnels, lead generation strategies, and conversion metrics - Exceptional project management and organizational skills, with the ability to manage multiple high-priority workstreams - Excellent communication and stakeholder management skills, including experience working with senior leadership - Self-starter mindset with the ability to identify gaps and proactively build solutions Nice to Have Qualifications/Experience - Experience supporting or executing outbound/inbound lead generation and event-driven pipeline strategies - Familiarity with sales enablement and marketing tools (Asana, Salesforce, Cassidy AI, ChatGPT, AwesomeTable, etc.) - Experience working closely with marketing teams on content strategy and campaign execution - Experience building or managing content repositories or knowledge hubs - Exposure to data analysis and reporting tied to pipeline performance and sales effectiveness Interview Process - Excel knowledge and typing test Benefits - Unlimited vacation policy - Monthly phone stipend - Comprehensive medical, dental, and vision insurance options - 401(K) plan with matching - Dog friendly office - Hybrid work opportunity - Professional Development Program - Seamless allowance Compensation Total compensation based on education, experience, and skills level: $60,000–$126,658 Level 1 - $60,000–$87,600 Entry Level - Meets qualifications on a minimum basis Level 2 - $87,600–$115,200 Developing Level - Meets qualifications on a modest basis Level 3 - $115,200–$142,800 Junior Level - Exceeds qualifications on a moderate basis Level 4 - $142,800–$170,400 Middle Level - Exceeds qualifications on a strong basis Level 5 - $170,400–$198,000 Advanced Level - Exceeds qualifications on an extensive or advanced basis AI-Assisted Screening Notice As part of the initial application review process, an AI-assisted tool may be used to compare skills and job titles from resumes with the requirements of the role. The tool evaluates information based on contextual relevance and is used only to support the manual review process. It is not used to make hiring decisions.

🏢 Summary: Leadership role responsible for end-to-end delivery and operational excellence of Managed Services, ensuring stable IT operations and full SLA compliance. The position oversees service teams, manages incidents and escalations, and acts as the main operational contact for customers. Focus is on ITIL-based process governance, performance management, and continuous service improvement. 🗂️ Requirements: 4+ years in Service Management or IT Operations Management, Experience leading IT operational teams, Strong knowledge of ITIL processes (Incident, Problem, Change, Request), Experience managing SLAs, OLAs and KPIs, Experience with incident and major incident management, Solid understanding of IT infrastructure, workplace, network or cloud environments, Ability to coordinate with technical and project teams, Professional communication in Polish, German and English 📃 Skills: ITIL, SLA, KPI, IncidentManagement, ProblemManagement, ChangeManagement, ServiceManagement, ITOperations, Infrastructure, Workplace, Network, Cloud, Reporting, Governance 🏢 Description: Purpose of the Role As the Service & Operations Manager, you are responsible for ensuring the end-to-end delivery and operational excellence of our Managed Services. You lead the operational teams, secure stable day-to-day IT operations, ensure that SLAs and contractual obligations are met, and act as the primary operational interface to our customers and internal stakeholders. Your mission: Guarantee service stability, performance, customer satisfaction and continuous improvement across all assigned services. Your Responsibilities 1. Operational Leadership & Team Management Lead and oversee day-to-day operations across multiple managed service teams (Service Desk, Workplace and L3 Infrastructure specialists) Ensure structured workflows, prioritisation and efficient task allocation. Monitor team performance, productivity and SLA compliance. Conduct regular coaching, feedback and development sessions. 2. Service Delivery Ownership Own the delivery of all contracted services for your customer accounts. Ensure all SLAs, OLAs, KPIs and service commitments are met end-to-end. Conduct service reviews, operational meetings and governance sessions. Translate contract requirements into operational execution for the teams. Align with Account Management on service performance, customer expectations and improvements. 3. Incident, Escalation & Major Incident Management Oversee and control critical incidents, escalations and service disruptions. Ensure timely communication and transparent status updates to stakeholders and customers. Act as escalation point for team leads, supervisors and customers. Drive root cause analysis and post-incident reviews. 4. Process & Compliance Management Ensure adherence to ITIL-based processes (Incident, Request, Problem, Change, Knowledge). Drive process discipline, documentation quality and operational governance. Monitor compliance with internal controls, security requirements and customer guidelines. Promote continuous improvement in processes, workflows and service structure. 5. Customer Communication & Stakeholder Management Act as the operational contact for customers and internal management. Conduct regular service review meetings (monthly/quarterly). Ensure customer satisfaction through proactive communication and performance transparency. Build trust and long-term relationships with customer stakeholders. Manage expectations and negotiate operational agreements (SLAs, priorities, changes). 6. Performance, Reporting & SLA Governance Monitor and analyse KPIs and SLA achievement. Create operational and service reports and present them in governance rounds. Identify performance risks early and initiate corrective measures. Maintain transparency over workloads, capacity and resource planning. 7. Coordination with Technology & Projects Work closely with technical experts for escalations or complex topics. Ensure smooth coordination with Project Management during transitions, onboarding or changes. Support implementation of new services or extensions and ensure seamless handover into operations. Coordinate dependencies across Infrastructure, Workplace, Network, Cloud, Security and Support teams. 8. Continuous Improvement & Service Optimisation Identify optimisation potential across operations, tools, processes and team structure. Drive initiatives to improve efficiency, quality, automation and customer satisfaction. Collaborate with Service Delivery, Technology Leads and Management to evolve the service portfolio. Your Profile 4+ years experience in Service Management, IT Operations Management, or similar leadership role. Strong understanding of ITIL (Incident, Problem, Change, Request, SLAs). Experience leading operational IT teams (Service Desk, Onsite, Workplace, or similar). Ability to manage customers and stakeholders confidently and professionally. Strong organisational skills, structured working style and high reliability. Excellent communication skills in Polish, German and English. Solid technical understanding of IT infrastructure, workplace, networks or cloud. High sense of ownership and motivation to continuously improve services. What We Offer A key leadership role with direct impact on service quality and customer satisfaction. A modern, structured Managed Services environment with clear processes. Attractive development opportunities (ITIL certifications, leadership training, technical upskilling). Hybrid working model and flexible hours after onboarding. Employee benefits such as staff discounts and regular team events.

🏢 Summary: Business Operations Manager role focused on leading and improving the SIOP process, cross-functional operational planning, and data-driven decision-making in a high-growth advanced manufacturing environment. The position partners across engineering, operations, supply chain, finance, and data teams to optimize planning systems, analytics, governance, and operational performance. This onsite role in Torrance, CA emphasizes operational excellence, process improvement, and scalable business operations. 🗂️ Requirements: Bachelor's degree in Supply Chain, Operations Management, Engineering, Business, Finance, or related field, 5–8+ years of experience in business operations, S&OP/SIOP, program management, supply chain, production planning, or engineering operations, Experience in advanced manufacturing, electronics, aerospace, medical devices, or related technology-intensive sectors, Ability to lawfully access information and technology subject to US export controls, Experience leading cross-functional projects involving data and business processes, Proficiency with ERP/MRP systems and planning or analytics tools, Strong understanding of forecasting, capacity planning, inventory optimization, lead time management, and product lifecycle management, Excellent communication and cross-functional facilitation skills 📃 Skills: SAP, Oracle, Kinaxis, o9, PowerBI, ERP, MRP, SIOP, S&OP, Analytics, Forecasting, Planning, Inventory, SupplyChain, KPIs, Automation 🏢 Description: Purpose The Business Operations Manager is a cross-functional leader responsible for enabling high-quality, data-driven decision-making, operational alignment, and communication across the organization. This role establishes and facilitates the business processes, operation rhythms, and governance that enable Engineering, Programs, Operations, Supply Chain, Finance and other functional teams to make informed decisions, manage risk, and execute against company priorities. This role will own and facilitate the Sales, Inventory, and Operations Planning (SIOP) process, using it as the cross-functional forum to align demand, supply, capacity, inventory, and financial objectives. As the organization matures, the role will expand beyond SIOP to strengthen broader business operating mechanisms, improve cross-functional communication, enhance organizational visibility, and build scalable decision-making processes. Success in this role requires navigating ambiguity, translating complex data into actionable insights, aligning stakeholders with competing priorities, and continually improving the systems, analytics, and governance that support operational excellence in a fast-paced, high-growth environment. The Role • Lead and continually improve the company's monthly SIOP process, ensuring timely inputs, scenario analysis, and clear decisions at each step. • Facilitate structured business reviews that align Sales, Programs, Engineering, Operations, Supply Chain, Finance and other functional teams around priorities, risks, dependencies, and execution plans. • Develop and maintain trusted reporting dashboards, KPIs, and data governance processes that provide leadership with accurate, actionable insights. • Partner closely with data science and digital teams to improve planning systems, reporting capabilities, automation, and analytics that support scalable business operations. • Identify cross-functional risks, constraints, and opportunities, driving mitigation plans and ensuring decisions are documented, communicated, and executed. • Partner with Finance and functional leaders to ensure operational plans support strategic and financial objectives. • Lead continuous improvement initiatives by evaluating existing processes, identifying inefficiencies and opportunities, partnering with functional leaders to design improved ways of working, and driving measurable improvements to operational performance. • Lead implementation of process improvements through excellent project management, stakeholder coordination and buy-in, defining business requirements, supporting software system development, driving change management, and ensuring successful adoption of new processes and tools. Basic Qualifications • Ability to lawfully access information and technology that is subject to US export controls • Bachelor's degree in Supply Chain, Operations Management, Engineering, Business, Finance, or related field • 5 – 8+ years of progressive experience in business operations, S&OP/SIOP, program management, supply chain, production planning, engineering operations, or other cross-functional operational leadership roles within advanced manufacturing, electronics, aerospace, medical devices, or related technology-intensive sectors • Excellent communication and facilitation skills, with a proven ability to influence and drive decisions cross-functionally and at all levels of an organization • Experience leading impactful cross-functional projects involving data and business processes • Strong analytical skills with proficiency in ERP/MRP systems and advanced planning or analytics tools (e.g. SAP, Oracle, Kinaxis, o9, Power BI, or similar) • Solid understanding of key supply chain concepts: forecasting, capacity planning, inventory optimization, lead time management, and product lifecycle management Behavioral Competencies • Growth mindset with a track record of building or maturing processes • Comfort operating in fast-changing, ambiguous environments with imperfect data and time-constrained decisions • Systems thinker who can simplify complex data and business planning processes into high-level visuals and discussions for decision-making • Data-driven and highly analytical • Strong collaborator who breaks down functional silos and creates shared ownership of the plan • Bias for action with a focus on execution and measurable results • Highly organized and detail-oriented • Strong influencer and facilitator who can align senior leaders and technical teams around difficult tradeoff decisions Work Environment • This role is based onsite in the Torrance, CA office. Compensation • SIOP Manager (Lead) / S06: $133,580 - $183,680 • SIOP Manager (Principal) / S07: $154,300 - $212,160 What We Offer • Competitive salary, equity plan, and discretionary incentive bonus opportunities • Paid vacation, sick time, company holidays, year-end shutdown, and paid parental leave • Comprehensive health and wellness benefits including HMO and PPO options • Company-sponsored life insurance and disability coverage • Learning and development reimbursement opportunities • Collaborative and high-performing work environment Equal Employment Opportunity Divergent is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected characteristics. Additional Information The company participates in E-Verify to confirm employment eligibility in the United States. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO), qualified applicants with arrest and conviction records will be considered for employment.

🏢 Summary: Senior Technical Product Manager role focused on analytics products for conversational AI platforms, including data services, reporting tools, and AI-driven insights. The position involves defining product strategy, managing analytics roadmaps, and collaborating with engineering and data science teams to deliver scalable SaaS analytics solutions. Fully remote role with benefits, focused on enterprise-scale conversational data and analytics capabilities. 🗂️ Requirements: Bachelor's degree in Computer Science, Engineering, Business, or related field, 7+ years of product management experience, Experience with SaaS analytics and reporting products, Understanding of data warehousing and BI tools, Knowledge of high-scale data processing, Experience with event-driven architectures, Knowledge of cloud infrastructure, Experience developing product strategy and roadmaps, Strong analytical and data interpretation skills, Experience working with enterprise customers, Ability to collaborate with cross-functional technical teams 📃 Skills: SaaS, Analytics, ETL, BI, AI, ML, Cloud, SQL, Datawarehousing, Reporting, Visualization, KPIs 🏢 Description: Position Overview As a Senior Technical Product Manager, you will join the Analytics Product team and be responsible for the Analytics suite, including Data services, Analytics Studio, Report Center, and Data Transporter. The core responsibility is to define the strategy and execution for tools and services that leverage conversational data to provide actionable customer and internal insights. As the Senior Product Manager for Analytics, you will lead the development and execution of Analytics capabilities, focusing on leveraging conversational data to provide actionable customer and internal insights. You will collaborate closely with cross-functional teams, including Engineering, Data Science, Sales, and Customer Success, to define product strategy, prioritize features, and deliver innovative solutions that ensure scalability, reliability, and best-in-class experiences for brands. Key Responsibilities & Impact - Develop and articulate a clear product vision and strategy for the end-to-end Analytics platform, ensuring it empowers customers and internal teams to gain actionable insights from conversational data. - Define, review, and prioritize features for the Analytic Studio/Builder and Report Center, focusing on an intuitive user experience for data exploration, visualization, and report scheduling. - Manage the product roadmap for Data Services and Data Transporter, guaranteeing the timely, accurate, and scalable ingestion and preparation of petabyte-scale conversational data streams. - Work closely with Data Science and Engineering teams to integrate Conversational Intelligence (AI/ML-derived insights) features directly into the core analytics products. - Define and track key performance indicators (KPIs) and data quality metrics for all data pipelines and analytic tools, ensuring high data reliability, freshness, and tool usage. - Act as the primary interface between Analytics users (internal and external) and the Data Engineering teams, translating complex data requirements into clear, technical specifications. Required Skills & Qualifications - Bachelor's degree in Computer Science, Engineering, Business, or a related field (MBA preferred). - 7+ years of experience in product management, with a track record of successfully launching and managing SaaS analytics and reporting products or platforms. - Deep understanding of data warehousing, business intelligence (BI) tools, reporting systems, high-scale data processing, event-driven architectures, and cloud infrastructure. - Proven ability to develop and execute product strategy for data and analytics products, prioritize features, and drive product roadmap planning in a fast-paced, agile environment. - Strong analytical skills, with the ability to gather and interpret data, identify trends in product usage, and make data-driven decisions. - Excellent communication, collaboration, and leadership skills, with the ability to influence and inspire cross-functional teams. - Experience working with enterprise customers on their reporting and analytics needs. - Passion for innovation, creativity, and solving complex data and reporting challenges. Product Coverage Scope - Report Center & Analytic Studio/Builder: Tools for creating, visualizing, and sharing reports, dashboards, and custom analytics using conversational data. - Data Transporter & Data Services: Infrastructure and pipelines for extracting, transforming, and loading (ETL) large volumes of raw conversational data into analytical data stores. - Conversational Intelligence Analytics: Features that leverage AI/ML to derive insights from conversations, such as sentiment analysis, topic clustering, and intent detection. Salary The salary range for this role is between $110,000 to $125,000 USD. Benefits & Perks Health & Wellbeing - Medical, Dental, and Vision Insurance - Wellness resources and Employee Assistance Program (EAP) Financial Security & Growth - 401(k) retirement plan with employer match - HSA & FSA plans - Employee Stock Purchase Program (ESPP) - Additional insurance coverage options - Professional development resources Time Away & Family Support - Flexible Paid Time Off (PTO) - Paid public holidays - Generous parental leave policy Workplace Flexibility - Fully remote work model with optional collaborative workspace access Equal Opportunity Employer The company is committed to fostering an inclusive workplace and providing reasonable accommodations for applicants with disabilities.

🏢 Summary: Senior individual contributor role owning the end-to-end design, administration, analysis, and tooling of a global go-to-market commissions program within a SaaS environment. The position combines strategic plan design with hands-on data analysis, payout calculation, and system implementation, partnering closely with sales, finance, revenue operations, and payroll leaders. It is a greenfield opportunity to build scalable commission processes and tooling, leveraging AI and data to optimize performance and accuracy. 🗂️ Requirements: 7+ years experience in go-to-market or sales commissions, Experience designing commission plans from scratch, Background in software or SaaS business environments, Strong analytical and data modelling skills, Experience working with large datasets, Ability to calculate and administer commission payouts accurately, Experience collaborating with sales, finance, revenue operations, and payroll stakeholders, Proficiency using AI tools to automate workflows, Experience with Salesforce-based commission processes 📃 Skills: Salesforce, AI, Data, Modelling, Analytics, SaaS, Payroll, Compensation, Automation 🏢 Description: About the Role Go-to-market commissions have outgrown being a side-of-desk task. As sales, renewals, expansion, and solutions engineering motions have scaled, designing plans, administering them, and analysing their effectiveness has become a full-time responsibility. This role owns the commissions program end to end: building it, running it, and ensuring every representative is paid accurately and on time each cycle. Over time, there is scope to expand into broader compensation areas including bonus, short-term incentives, equity, and benefits. This is a hands-on, senior individual-contributor role within People & Culture, reporting to the Senior P&C Business Partner and partnering closely with the CRO, VPs of Sales and Solutions Engineering, Finance, and payroll. Why This Role Matters Go-to-market commissions require a dedicated owner to design effective plans, administer them accurately, and analyse performance impact as the organisation scales. The role ensures strong governance, auditability, and alignment between incentives and business outcomes. What You’ll Do Plan Design & Administration - Own the design and ongoing refinement of commission plans across sales, renewals, expansion, and solutions engineering - Generate and distribute compensation agreements for signature - Accurately calculate payouts and partner with payroll to ensure correct and timely payments (currently quarterly) - Establish and maintain controls, systems, and operating rhythms to keep the program governed, accurate, and auditable Analysis, Strategy & Tooling - Track attainment, quota achievement, and target performance to measure plan effectiveness - Identify unintended behaviours driven by plans and recommend adjustments to targets and mechanics - Recommend and implement appropriate commissions and sales compensation tooling (currently managed through Salesforce without a dedicated tool) - Use data to recommend structural plan changes as the business evolves - Design scalable processes and workflows, leveraging AI to reduce manual, repetitive work About You - Around 7+ years of experience in go-to-market or sales commissions - Experience in a software/SaaS environment with understanding of compensation structures - Experience building commission plans from the ground up - Blend of strategic thinking and hands-on analytical execution - Strong analytical and modelling skills with confidence working across large datasets - Detail-oriented, hands-on operator with strong stakeholder management and communication skills - Comfortable leveraging AI tools to automate work and improve efficiency - Tertiary qualification in business, finance, or related discipline (preferred) - Interest in expanding into broader compensation areas over time Perks & Benefits - Work on a category-leading product in a high-growth industry - Recharge days tied to company goal achievement - Team-led initiatives, events, and social activities - Team member assistance program supporting health and wellbeing - 16 weeks paid parental leave for primary carers and 4 weeks for secondary carers - Individual learning and development budget - Genuine career growth opportunities as the organisation scales

🏢 Summary: Hands-on Sales Manager role leading BDR and AE teams in a fast-growing automotive SaaS environment, owning the full sales funnel from pipeline generation to revenue conversion. The position focuses on data-driven coaching, AI-enabled sales workflows, and building a high-performance culture. Success is measured by rooftops added, MRR growth, and team development. 🗂️ Requirements: 3–5+ years B2B SaaS sales experience, 2+ years in sales management role, Experience managing BDRs and/or AEs, Ability to own full sales funnel, Data-driven sales coaching experience, Experience tracking conversion and activity metrics, Strong forecasting and pipeline management skills, Experience building sales processes and playbooks, Familiarity with AI tools in sales workflows, Strong communication and feedback skills 📃 Skills: SaaS, B2B, CRM, AI, HubSpot, Nooks, Forecasting, Pipeline, Prospecting, ColdCalling, Coaching, Analytics 🏢 Description: About The Role Steer is building one of the fastest-growing GTM engines in automotive SaaS and is seeking a Manager of Sales to lead from the front. This is a high-impact leadership role at the intersection of pipeline generation and revenue conversion, owning both the BDR and AE motion or coming in strong on one side with readiness to master both. This is a hands-on role involving call listening, real-time coaching, running blitzes, and building a high-performing team. Success is measured by rooftops added, MRR growth, and the development and success of sales representatives. The role is hybrid, 3 days per week in the Waltham, MA office, and reports to the Head of Sales. You Will: - Lead & Develop the Team: Hire, onboard, and develop BDR and AE talent. Build a culture of accountability, learning, and performance. Create clear progression paths from BDR to AE. - Coach With Data: Use activity metrics, conversion rates, connect rates, and pipeline data to identify improvement areas. Run call reviews, role-plays, and live coaching sessions. - Own the Full Funnel: Partner with BDRs on prospecting quality and handoffs, and with AEs on demo execution and close rates. Connect top-of-funnel activity to revenue outcomes. - Build & Maintain the Playbook: Develop and update the Sales Playbook covering prospecting, cold calling, objection handling, and closing. - Use AI Tools: Integrate AI into workflows for call intelligence, outreach personalization, pipeline forecasting, and coaching. - Operate Strategically: Align with Marketing, RevOps, and Sales Leadership. Deliver accurate forecasts and performance data. Own monthly and quarterly pipeline targets. You Have: Must Have - 3–5+ years in B2B SaaS sales, with at least 2+ years in sales management - Experience managing BDRs, AEs, or both - Player-coach mentality - Data-driven coaching approach - Strong communication skills - Comfort building processes in ambiguous environments - Familiarity with or interest in AI tools in sales workflows Nice to Have - Experience in automotive, SMB, or blue-collar verticals - Track record of promoting BDRs into closing roles - Experience with high-velocity, short-cycle sales cycles (2–3 days) - Familiarity with HubSpot and Nooks Interview Process - Initial Screen (Lead Recruiter) - Hiring Manager Interview - Presentation - Direct Report Interview - Career Journey/Problem Solving Exercise - Reference Checks - Wonderlic Assessment We Offer - Medical, Dental and Vision insurance within 30 days - 100% employer-paid medical insurance - Equity package - Flexible PTO with 15 days minimum - Generous Parental Leave - FSA and HSA options - 401(k) - Learning Stipend - WFH Equipment - Opportunity to work with the latest technology - Collaborative, high ownership culture - Opportunities for development and career growth

🏢 Summary: Fully remote B2B contract role for a Business Process Owner in Finance (Order-to-Cash) focused on optimizing billing, collections, and reconciliation processes within a Salesforce-enabled environment. The position drives process mapping, automation validation, UAT leadership, and compliance alignment to enhance finance operations through 2026. 🗂️ Requirements: 5+ years experience in Finance operations focused on Order-to-Cash, Expertise in billing, collections, reconciliation, dispute management, revenue recognition, Hands-on experience with Salesforce Revenue Cloud and Service Cloud, Experience leading User Acceptance Testing (UAT), Ability to create and document test scenarios and user stories, Strong knowledge of financial compliance standards and SOX controls, Experience in process mapping and documentation, Experience working in a Salesforce-enabled environment 📃 Skills: Salesforce, RevenueCloud, ServiceCloud, UAT, SOX, OrderToCash, Billing, Collections, Reconciliation, Automation, ProcessMapping, UserStories 🏢 Description: Work mode – fully remote Assignment type : B2B Contract length – until the end of 2026 + prolongations Start – ASAP Language – English Industry - retail media Workload : Full time Work using your own equipment . Summary: The Business Process Owner for Finance (Order-to-Cash Operations) plays a crucial role in enhancing Finance operations through precise process mapping, stakeholder collaboration, and performance tracking. The primary goal is to streamline billing, collections, and reconciliation processes while ensuring compliance and fostering user adoption. Responsibilities: Expertly manage the Order-to-Cash process, including billing, collections, reconciliation, dispute management, and revenue recognition. Utilize Salesforce platform to evaluate agent-assist automations in Revenue and Service Clouds, ensuring accurate validation. Lead User Acceptance Testing (UAT) by designing Finance-related test scenarios and documenting expected outcomes. Contribute to backlog by creating clear Finance user stories in alignment with business objectives and prioritize with the IT Product Owner. Ensure compliance with audit trails, approval chains, segregation of duties, and SOX controls in automation processes. Track and report on Finance adoption key performance indicators to the V-Team Lead. Document current and future-state Order-to-Cash processes, providing training materials for agents and onboarding users. Key Requirements: 5+ years of experience in Finance operations focusing on O2C. Expertise in Order-to-Cash processes, including billing, collections, and revenue recognition. Proficiency in Salesforce platform for managing automations in revenue and service clouds. Experience in leading UAT and documenting test scenarios. Strong knowledge of compliance standards relating to financial processes. Ability to document and map processes effectively. Experience in a Salesforce -enabled environment. Nice to Have: Prior experience in a role promoting user adoption. Background in change management within Finance teams.

🏢 Summary: Senior individual contributor role responsible for driving product strategy, planning, analytics, and launch operations across a B2B SaaS portfolio. The position owns the product planning cadence, KPI and OKR systems, executive reporting, and AI tooling adoption, acting as the operating backbone for the Product organization. It partners cross-functionally to scale launches, improve product health visibility, and elevate product management standards. 🗂️ Requirements: 8+ years in product management, product operations, strategy and operations, or management consulting, Experience within a $100M+ ARR B2B SaaS Product organization, Proven ownership of planning and OKR cadence for Product or Engineering teams, Strong quantitative skills with ability to use SQL and BI tools, Experience with product analytics platforms (e.g., Pendo, Amplitude, Mixpanel), Experience leading cross-functional SaaS product launches, Ability to build executive dashboards and reporting systems, Strong written communication skills 📃 Skills: SQL, BI, Pendo, Amplitude, Mixpanel, OKRs, KPIs, NPS, ProductAnalytics, Dashboarding, AI, Claude, SaaS 🏢 Description: About the Role The Director of Product Strategy & Operations is a senior individual contributor reporting to the SVP of Product. This role acts as the force multiplier for Product leadership and the operating backbone of how the Product organization builds, plans, measures, and launches. The mandate spans strategy and roadmap development, metrics and analytics ownership, AI tooling enablement, and end-to-end launch operations. Strategy, Planning, and Investment - Lead the annual, quarterly, and monthly planning cadence for the Product organization, from inputs (market, customer, competitive, data) to outputs (roadmap, OKRs, investment thesis). - Develop and defend a portfolio investment point of view, determining where to invest or divest. - Drive executive-level product reviews and prepare leadership materials for board and executive meetings. - Build prioritization frameworks that clarify trade-offs and support data-driven decisions. Metrics, OKRs, and Product Analytics - Own the Product organization’s KPI system, including leading and lagging indicators, OKRs, instrumentation standards, NPS methodology, and executive dashboards. - Run the product analytics stack and in-app guidance program. - Establish operating mechanisms to monitor product health and performance. - Translate quantitative insights into clear executive narratives. AI Tooling and Best Practices - Advance adoption of AI prototyping and coding tools, including Claude. - Improve how Product and Design teams leverage AI tools. - Capture and share best practices and maintain internal AI knowledge repositories. Launch Operations and PM Craft - Own the end-to-end product launch process from beta to GA to adoption in collaboration with Marketing, Sales, Customer Success, and Support. - Scale early access and beta programs across segments. - Elevate product management standards, including hiring profiles, leveling, onboarding, and tooling. - Embed voice of customer into prioritization and product decisions. Qualifications - 8+ years in product management, product operations, strategy and operations, or management consulting, including experience in a $100M+ ARR B2B SaaS Product organization. - Demonstrated ownership of planning and OKR processes for sizable Product or Engineering teams. - Proficiency in SQL, BI tools, and product analytics platforms such as Pendo, Amplitude, or Mixpanel. - Experience building executive dashboards and reporting systems. - Experience leading cross-functional SaaS product launches. - Strong written communication and ability to operate effectively in ambiguous environments. Bonus Qualifications - Experience as a Product Manager or PM leader. - Familiarity with accounting, ERP, audit, or finance workflows. - Experience supporting senior product leadership in a chief-of-staff capacity. - Experience establishing a Product Operations function. Compensation and Benefits - Base pay range: $188,000–$282,000. - Comprehensive benefits package including Medical, Dental, Vision, Family Forming benefits, Life & Disability Insurance, and Unlimited Vacation. - Compensation determined based on qualifications and interview process outcomes.