Manager of Sales

🏢 Summary: Leadership role responsible for driving inbound sales pipeline growth, market expansion, and revenue acceleration within a highly regulated pharmacy environment. The position leads sales development strategy, team performance, AI-driven analytics adoption, and cross-functional collaboration to optimize forecasting, prospecting, and operational execution. Focused on scalable processes, compliance, and data-driven decision-making to achieve aggressive commercial targets. 🗂️ Requirements: Bachelor's degree in Business, Marketing, Communications, Healthcare Administration or related field, Minimum 5 years experience in sales development, business development, inside sales, or commercial operations, Minimum 3 years direct people leadership experience, Experience with CRM platforms and sales engagement technologies, Experience using AI-enabled analytics and business tools, Strong knowledge of inbound sales methodologies and pipeline management, Experience in regulated, fast-paced environments, Valid driver's license 📃 Skills: CRM, AI, Analytics, Forecasting, Automation, Reporting, Segmentation, LeadScoring, Dashboards, Workflow, SalesEngagement 🏢 Description: POSITION SUMMARY The Manager, Sales Development drives pipeline generation, market expansion, and revenue acceleration by leading a high-performing inbound sales organization within a hyper-growth, highly regulated 503A and 503B pharmacy environment. This role owns sales development strategy, prospecting execution, talent performance, forecasting accuracy, and cross-functional alignment across commercial operations, marketing, analytics, and customer engagement initiatives. The leader leverages AI as a force multiplier to increase speed, scale, lead quality, workflow efficiency, and data-driven decision-making while strengthening operational rigor and customer acquisition outcomes. RESPONSIBILITIES Sales Leadership Pipeline Ownership: Lead and optimize the sales development function by establishing scalable inbound strategies, driving qualified pipeline growth, and aligning prospecting priorities with enterprise revenue objectives. Utilize AI-enabled analytics, workflow automation, and performance intelligence tools to improve targeting precision, accelerate conversion velocity, and enhance forecasting accuracy. Coach high-performing teams through structured accountability, measurable execution standards, and continuous development practices. Talent Development: Recruit, develop, and retain high-performing sales development talent within a fast-paced, highly regulated healthcare environment. Implement structured onboarding, coaching frameworks, and performance management processes. Leverage AI-driven coaching insights, conversation intelligence, and productivity analytics to personalize development plans and accelerate performance outcomes. Performance Execution: Drive operational excellence through disciplined management of sales activity metrics, pipeline health, prospect engagement, and conversion performance. Establish rigorous performance expectations and implement corrective actions to improve efficiency and accountability. Utilize AI-powered dashboards, predictive insights, and reporting tools to strengthen decision-making and optimize resource allocation. Market Expansion Prospecting Strategy: Design and execute targeted inbound prospecting initiatives that expand market reach and accelerate customer acquisition. Partner with marketing, sales leadership, and commercial operations to align outreach strategies with business priorities. Utilize AI-enabled segmentation, lead scoring, and behavioral insights to improve prospect quality and engagement strategies. Customer Engagement: Establish consistent communication standards and data-informed outreach strategies aligned with growth objectives. Collaborate cross-functionally to ensure seamless customer experiences while maintaining regulatory compliance. Leverage AI-supported engagement tools and automation platforms to increase responsiveness and improve conversion effectiveness. Growth Alignment: Align sales development initiatives with enterprise growth strategy by translating priorities into measurable execution plans and operational targets. Apply AI-enabled forecasting, trend analysis, and performance monitoring tools to identify opportunities and accelerate growth initiatives. Operational Excellence Process Optimization: Improve sales development processes and workflows to support scalability and execution rigor. Establish performance benchmarks and implement solutions that enhance productivity and customer acquisition outcomes. Utilize AI-driven automation and reporting capabilities to streamline activities and improve data accuracy. Data Governance: Ensure integrity and accuracy across sales development data and reporting systems. Partner with commercial operations and analytics teams to standardize measurement practices and improve business intelligence. Leverage AI-powered analytics platforms to identify trends and optimize pipeline management. Compliance Management: Maintain adherence to organizational policies and regulatory requirements within a highly regulated environment. Reinforce accountability and ethical conduct across all sales development activities. Utilize AI-enabled monitoring tools and workflow controls to strengthen compliance visibility and reduce operational risk. Cross-Functional Collaboration Strategic Partnership: Build collaborative partnerships across sales, marketing, analytics, customer engagement, and operational teams to support scalable growth. Utilize AI-supported collaboration platforms and reporting tools to improve transparency and execution. Business Communication: Deliver clear communication to executive leadership and stakeholders regarding performance results and strategic priorities. Translate complex data into actionable business insights using AI-driven reporting and visualization tools. Innovation Leadership: Identify emerging technologies and process enhancements to strengthen sales development effectiveness. Encourage continuous learning and data-driven experimentation while maintaining operational discipline within a regulated environment. KNOWLEDGE AND SKILLS - Expertise leading sales development organizations and inbound prospecting strategies - Proficiency with CRM platforms, sales engagement technologies, AI-enabled analytics tools, forecasting systems, workflow automation, and reporting tools - Strong communication, coaching, and stakeholder management skills - Ability to optimize business processes and implement scalable solutions in regulated environments EXPERIENCE AND QUALIFICATIONS - Bachelor's degree in Business, Marketing, Communications, Healthcare Administration, or related field required; Master's preferred - Minimum 5 years of progressive experience in sales development, business development, inside sales, or commercial operations leadership - Minimum 3 years of direct people leadership experience - Experience utilizing CRM platforms, sales engagement technologies, analytics tools, and AI-enabled business solutions - Strong understanding of inbound sales methodologies, prospecting strategies, and pipeline management - Experience operating within highly regulated, fast-paced environments - Valid driver's license required - Preferred certifications: CSP, CBDP, SSLC or related credentials Employee Benefits, Health and Wellness: Comprehensive benefits including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Physical Requirements: Role requires frequent communication, prolonged stationary work, regular computer use, movement around the office and campus, and physical activities such as standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, or crawling.

🏢 Summary: Leadership role overseeing Customer Success Managers across enterprise and scaled segments, focused on building a unified account health framework and driving proactive, data-driven retention strategies. The position combines strategic operations, analytics, and team mentorship to professionalize CS processes and scale engagement models. Fully remote with comprehensive benefits and growth opportunities. 🗂️ Requirements: 2+ years managing a Customer Success team or 4+ years as Senior/Lead CSM, Experience with Enterprise (high-touch) and Scaled/Digital (tech-touch) customer segments, Experience conducting QBRs and managing multi-stakeholder accounts, Experience using CRM, BI tools, or Excel for health tracking and churn prediction, Ability to design and implement scalable processes, tools, or workflows, Experience managing team performance using KPIs 📃 Skills: CRM, BI, Excel, Gainsight, Vitally, ChurnZero, Automation, DataVisualization 🏢 Description: Steer provides a suite of software tools for automotive repair shops, combining CRM marketing, text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and integrated scheduling software. About the Role As the Manager of Customer Success, you will lead Customer Success Managers across a diverse portfolio ranging from high-touch Enterprise partnerships to high-volume Scaled segments. Reporting to the Director of Customer Success, you will bridge personalized relationship management and digital-first automation. Your mission is to professionalize CS operations by building a unified "Account Health" framework that works for every customer and to transform informal knowledge into structured, data-driven playbooks that drive retention. You Will - Define and iterate engagement models for Enterprise (high-touch) and Scaled (tech-touch) tiers. - Develop a standardized Account Health Scoring system to identify risk across 1,000+ accounts. - Transition informal collaboration into a structured internal knowledge base and formal playbooks. - Use leading indicators to trigger proactive outreach and improve retention. - Manage day-to-day performance of the CS team using clear KPIs to drive accountability and growth. You Have Must Have: - 2+ years managing a Customer Success team or 4+ years as a Senior/Lead CSM. - Proven experience managing Enterprise accounts (QBRs, multi-stakeholder navigation) and Scaled/Digital segments (automation, mass communication). - Experience using data (CRM, BI tools, or Excel) to track health, predict churn, and report on performance. - Ability to design scalable processes and successfully implement new tools, workflows, or playbooks. - Coaching-oriented leadership style with high emotional intelligence. Nice to Have: - Ability to work with advanced data visualization tools. - Experience selecting or implementing a CS platform (e.g., Gainsight, Vitally, ChurnZero). - Experience in the automotive industry. We Offer - 100% remote work environment. - Medical, dental, and vision insurance within 30 days (100% employer-paid medical). - Equity package. - Flexible PTO with 15 days minimum. - Generous parental leave. - FSA and HSA options. - 401(k). - Growth & wellness stipend. - WFH equipment. - Collaborative, high-ownership culture. - Opportunities for development and career growth.

🏢 Summary: Sales Development Representative role focused on outbound prospecting, SaaS product demos, and pipeline management for automotive repair shop software solutions. The position is onsite in Waltham, MA with potential hybrid flexibility after six months and offers commission-based compensation, benefits, and career growth opportunities. 🗂️ Requirements: 1+ years outbound sales or business development experience, Proven record of meeting or exceeding sales quotas, Verbal and written communication skills, Experience conducting product demos and consultations, Ability to commute to Waltham, MA office, Experience with phone-based outreach 📃 Skills: SaaS, CRM, HubSpot, Salesforce 🏢 Description: Steer offers a suite of software tools for automotive repair shops, including CRM marketing, text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and integrated scheduling software. About the Role We're looking for a Sales Development Representative to help build and scale our outbound motion. This role is focused on uncovering new business opportunities, facilitating product demos, and guiding customers through a streamlined sales process. This is not a passive, inbound role. You will be expected to create opportunities from scratch, navigate organizations, and develop messaging that resonates with small business owners and operators in blue-collar industries. This role is 5x a week onsite in Waltham, MA. There is the potential for a hybrid working schedule after 6 months of tenure. Compensation: $90k OTE ($60,000 base salary + commission) You Are - A self-starter who is intrinsically motivated and results-oriented - Empathetic and professional with a desire to help business owners achieve their goals - Resilient and persistent in overcoming rejection - A strong communicator with rapport-building skills - Organized and disciplined in managing pipeline activity - Coachable and committed to continuous improvement You Will - Conduct high-volume outbound calls and outreach to engage decision-makers - Develop a deep understanding of the SaaS product and its features - Perform online product demos and communicate product value - Use a consultative sales approach to understand prospect needs - Maintain accurate records of sales activities and customer interactions in CRM tools - Collaborate with the sales team on strategy and deal progression You Have Must Have: - 1+ years of sales experience in outbound prospecting or business development - Proven history of meeting or exceeding sales quotas and activity metrics - Excellent verbal and written communication skills - Experience performing product demonstrations and consultations - Ability to commute to the Waltham, MA office Nice to Have: - Familiarity with the automotive industry, home services, or blue-collar sectors - Experience selling software or working in a high-growth startup environment - Experience using CRM tools like HubSpot or Salesforce Interview Process - Initial Screen (Lead Recruiter) - 30 min - Hiring Manager Interview (Head of Sales) - 30 min - Leadership Interview (CRO) - 30 min - Reference Checks - Wonderlic Assessment completed independently We Offer - 100% employer-paid medical insurance - Flexible PTO with a 15-day minimum - Equity package - Generous parental leave - 401(k) - Growth and learning stipend - WFH equipment for home setup - Collaborative, high-ownership culture with career development opportunities At Steer, employees have opportunities to expand skills, take on career-shaping challenges, and contribute to the future of the auto repair industry while enjoying comprehensive benefits and flexible work arrangements.

🏢 Summary: Onsite Sales Development Representative role focused on driving outbound growth, generating new business opportunities, and delivering SaaS product demos to small business owners in the automotive repair industry. The position involves high-volume prospecting, consultative selling, and CRM pipeline management. Compensation includes base salary plus commission with opportunities for growth and hybrid flexibility after tenure. 🗂️ Requirements: 1+ years of outbound sales or business development experience, Proven record of meeting or exceeding sales quotas, Experience with phone-based outreach, Experience conducting product demos and consultations, Ability to work onsite in Waltham, MA, Experience using CRM systems to manage sales activities 📃 Skills: SaaS, CRM, HubSpot, Salesforce, Prospecting, Outbound, Demos, Forecasting 🏢 Description: Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention. Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. About the Role We're looking for a Sales Development Representative to help build and scale our outbound motion at Steer. This role is focused on uncovering lucrative new business opportunities, facilitating product demos, and guiding customers through a streamlined sales process. This is not a passive, inbound role. You will be expected to create opportunities from scratch, navigate organizations, and develop messaging that resonates with small business owners and operators in blue-collar industries. We are looking for someone who is no stranger to overcoming obstacles and strives to exceed expectations. Come join a team where skill cultivation, career advancement, and talent retention are core values. This role is 5x a week onsite in Waltham, MA. There is the potential for a hybrid working schedule after 6 months of tenure. Compensation: $90k OTE ($60,000 base salary + commission) You Are A Self-Starter: You are intrinsically motivated, results-oriented, and comfortable operating in a high-volume, outbound-heavy environment. Empathetic & Professional: You are approachable and professional, with a genuine desire to help business owners achieve their goals. Resilient & Persistent: You maintain a positive attitude in the face of rejection, using setbacks as opportunities for growth and learning. A Strong Communicator: You possess a growth mindset and are self-assured in your ability to build rapport and engage in compelling, effective communication. Organized & Disciplined: You are dependable and consistent in meeting deadlines and managing your pipeline activity. Coachable: You are enthusiastic, open to feedback, and committed to continuous improvement. You Will Drive Outbound Growth: Conduct a high volume of calls and outreach to identify and engage decision-makers and economic buyers. Master the Product: Develop a deep understanding of our SaaS product and its features to effectively communicate value during online product demos. Consultative Selling: Employ a consultative approach to understand prospects' needs and tailor presentations to their specific pain points. Pipeline Management: Maintain meticulous records of sales activities and customer interactions in our CRM to ensure accurate forecasting. Partner for Success: Qualify opportunities and collaborate closely with the broader sales team on strategy and deal progression. You Have Must Have: 1+ years of sales experience, specifically in outbound prospecting or business development. Proven Track Record: A history of meeting or exceeding sales quotas and activity metrics. Communication Skills: Excellent verbal and written communication skills with comfort in phone-based outreach. Presentation Skills: Experience performing product demonstrations and consultations. Presence: Ability to commute to the Waltham, MA office. Nice to Have: Industry Experience: Familiarity with the automotive industry, home services, or blue-collar sectors. SaaS Background: Experience selling software or working in a high-growth startup environment. Tech Stack: Experience using CRM tools (like HubSpot or Salesforce) to manage opportunities. Interview Process Initial Screen (Lead Recruiter) - 30 min Hiring Manager Interview (Head of Sales) - 30 min Leadership Interview (CRO) - 30 min Reference Checks *We also require completion of the Wonderlic Assessment before the end of the process. This is done independently and takes about 20-30min. We Offer 100% employer-paid medical insurance Flexible PTO with a 15-day minimum Equity package Generous Parental Leave 401(k) Growth & Learning Stipend WFH Equipment (for your home setup) A collaborative, high-ownership culture with opportunities for career development Why Join Steer?At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. Here, you'll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being. Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries. Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.

🏢 Summary: Leadership role responsible for scaling the Enterprise sales segment by managing and developing a team of Account Executives focused on complex B2B SaaS healthcare deals. The position drives go-to-market strategy, pipeline growth, and revenue forecasting while optimizing sales processes and tools. It requires strong expertise in enterprise sales methodologies and modern sales technologies within high-growth environments. 🗂️ Requirements: 8+ years Enterprise B2B SaaS sales experience, 4+ years managing quota-carrying sales teams, Experience with complex, multi-threaded enterprise sales cycles, Proven record of exceeding revenue targets, Fluency in MEDDPICC methodology, Fluency in Command of the Message framework, Experience with modern sales tech stacks, Ability to build strategic account plans and close enterprise deals, Understanding of SaaS economics, Ability to engage C-Suite stakeholders 📃 Skills: MEDDPICC, Command, Salesforce, Gong, SaaS, CRM, Forecasting, KPIs 🏢 Description: About the role: As a Director of Sales, you will play a pivotal role in scaling the Enterprise business. You will lead a team of high-performing Account Executives responsible for driving new business, expanding strategic accounts, and building long-term relationships with large healthcare organizations. This is a highly visible leadership position for a strategic, metrics-driven sales leader who thrives in fast-paced environments and excels at coaching teams through complex sales cycles. You will partner closely with cross-functional leaders across Marketing, Account Management, Product, and Finance to shape and execute the go-to-market strategy. Compensation: Base compensation may range from $165,000-$200,000 with a 50/50 variable component. Competitive equity and benefits are included as part of the total compensation package. Responsibilities: Sales Leadership & Execution - Lead and scale a team of quota-carrying Enterprise Account Executives, fostering a performance-driven and collaborative culture - Build and reinforce sales methodology grounded in MEDDPICC and Command of the Message - Set strategic account plans and partner on pipeline development, deal execution, and territory optimization - Develop and manage sales forecasts, territory plans, and KPIs to ensure consistent growth - Partner with Sales Enablement to onboard, coach, and develop team performance Strategy & Cross-Functional Collaboration - Partner with executive leadership to define and iterate on the go-to-market strategy for the Enterprise segment - Work with Revenue Operations to assess pipeline health, improve efficiency, and enhance forecasting accuracy - Collaborate with Marketing to inform campaign targeting and generate pipeline - Provide structured customer feedback to Product and GTM teams to influence roadmap and messaging - Engage with high-priority prospects and customers as an executive sponsor and strategic partner Process Optimization & Scale - Design and implement scalable, repeatable sales processes - Evaluate and refine sales tools and CRM workflows to increase productivity and visibility - Drive rigorous deal reviews and implement mutual action plans to reduce deal slippage and increase conversion - Leverage data to experiment, learn, and adapt tactics in a competitive market Qualifications: - 8+ years of experience in Enterprise B2B SaaS sales - 4+ years directly managing quota-carrying sales teams - Demonstrated success navigating complex, multi-threaded sales cycles within enterprise accounts - Track record of exceeding revenue goals and scaling sales teams in high-growth environments - Fluency in MEDDPICC, Command of the Message, and modern sales tech stacks (e.g., Salesforce, Gong) - Demonstrated ability to build strategic account plans and close enterprise deals - Deep understanding of SaaS economics and driving deal velocity while protecting margin - Exceptional communication, executive presence, and negotiation skills - Player-coach mentality with willingness to support deals directly when needed

🏢 Summary: Leadership role responsible for building and optimizing early-stage sales pipeline for clinical AI SaaS solutions within large health systems. The position manages Regional Development Managers, drives research, outreach, qualification, and deal progression processes, and aligns cross-functional teams to accelerate pipeline growth. It requires strong experience in SaaS sales development leadership, forecasting, and scalable account development strategy. 🗂️ Requirements: Bachelor's degree in Business, Healthcare Administration, or related field, 6+ years of B2B hypergrowth SaaS sales experience, 3–4+ years managing SDR/BDR/RDM teams, Proven ownership of end-to-end pipeline creation (research to handoff), Experience in stakeholder mapping and multi-persona engagement, Experience coaching discovery and pitch skills, Experience leading hiring, onboarding, and talent development, Strong pipeline forecasting and risk assessment skills, Experience aligning Sales, Marketing, RevOps, and Customer Success around KPIs 📃 Skills: SaaS, Sales, Pipeline, Forecasting, StakeholderMapping, AccountResearch, Qualification, CRM, KPI, RevOps 🏢 Description: Position Overview This is a visionary and execution-oriented Team Manager of Regional Development who leads a high-performing team of Regional Development Managers (RDMs) in building early-stage sales pipeline for clinical AI solutions within large health systems. Reporting to the AVP of Regional Development, you will own the end-to-end design, implementation, and continuous optimization of research, outreach, discovery, and whitespace processes that drive stakeholder engagement, lead qualification, and deal progression across clinical, IT, and C-suite personas. You will serve as the strategic architect of pipeline creation, partnering with Sales, Marketing, RevOps, and Executive leadership to align RDM activities with Aidoc's aiOS™ and CARE™ narrative, regional market dynamics, and cross-functional conversion goals. The ideal candidate is a proactive process builder with demonstrated success scaling account development motions in SaaS technology, exceptional cross-functional influence, and a data-driven approach to performance management. Strategic Alignment & Territory Leadership - Partner with Sales, Marketing, and Executive leadership to align RDM activities with company strategy and commercial narrative. - Guide RDMs in account planning, whitespace identification, and territory coverage. Pipeline Oversight & Deal Progression - Own the full early-stage pipeline from initial research through deal handoff. - Ensure quality across account research, stakeholder engagement, MQL follow-up, and governance execution. - Partner cross-functionally to maintain pipeline health and progression standards. Outreach, Qualification & Coaching - Develop and iterate outreach cadences, playbooks, and qualification frameworks. - Manage RDM training, certification, and ongoing coaching through call reviews, feedback sessions, and messaging workshops. Team Leadership & Talent Development - Lead with confidence, empathy, and accountability. - Run 1:1s focused on development and pipeline performance. - Own hiring, onboarding, and talent development. - Manage Sales–RDM partnerships to ensure meaningful territory contribution. Forecasting & Upward Communication - Deliver reliable pipeline forecasts grounded in quality judgment. - Communicate performance, risks, and team insights to leadership. - Escalate strategically when necessary. Qualifications - Bachelor's degree in Business, Healthcare Administration, or related field; advanced degree a plus. - 6+ years in B2B hypergrowth SaaS sales. - 3–4+ years managing SDR/BDR/RDM teams. - Proven ownership of end-to-end pipeline creation: research to handoff. - Expertise in stakeholder mapping, account research, and multi-persona engagement. - Experience coaching discovery and pitch skills and managing training programs. - Experience leading hiring, onboarding, and talent development for sales development teams. - Strong forecasting judgment and ability to assess pipeline quality. - Experience aligning Sales, Marketing, RevOps, and Customer Success around shared KPIs. - High urgency and ability to operate in ambiguity. What We Offer - Medical, dental, and vision benefits. - Stock options for full-time employees. - Flexible time off without accrual limits, coordinated with manager and team. - 401(k) plan with company match, life insurance, and long- and short-term disability. - Opportunity to directly improve medical care and impact patient outcomes.

🏢 Summary: Leadership role overseeing Enterprise and Scaled Customer Success segments, focused on building a unified account health framework, driving proactive retention, and scaling data-driven CS operations. The position blends strategic process design with hands-on coaching and performance management of CSMs. It emphasizes analytics, automation, and structured playbooks to improve global retention across a large account base. 🗂️ Requirements: 2+ years managing a Customer Success team or 4+ years as Senior/Lead CSM, Experience managing high-touch Enterprise accounts, Experience managing Scaled/Digital CS segments, Proficiency using CRM, BI tools, or Excel for data analysis, Ability to design and implement scalable processes or workflows, Experience tracking account health and predicting churn, Performance management using KPIs 📃 Skills: CRM, BI, Excel, Automation, Gainsight, Vitally, ChurnZero, DataVisualization, Analytics, KPI 🏢 Description: Steer offers a suite of software tools for automotive repair shops, combining essential tools into a user-friendly, cost-effective platform. The platform includes a Customer Relationship Management (CRM) marketing suite with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and other features. Following the acquisition of AutoOps, the platform also includes intelligent, fully integrated scheduling software that enables customers to book appointments through a shop's website and Google Business Profile. About the Role As the Manager of Scaled Customer Success, you will lead Customer Success Managers across a diverse portfolio, ranging from high-touch Enterprise partnerships to high-volume Scaled segments. Reporting to the Director of Customer Success, you will bridge personalized relationship management and digital-first automation. Your mission is to build a unified Account Health framework that supports every customer segment and to transform informal knowledge-sharing into structured, data-driven playbooks that drive global retention. You Will - Define and iterate engagement models for Enterprise (high-touch) and Scaled (tech-touch) tiers. - Develop a standardized Account Health Scoring system to identify risk across 1,000+ accounts. - Transition informal collaboration into a structured internal knowledge base and formal playbooks. - Use leading indicators to proactively drive retention and reduce churn risk. - Manage day-to-day team performance using clear KPIs to support accountability and growth. You Have Must Have: - 2+ years of experience managing a Customer Success team or 4+ years as a Senior/Lead CSM. - Proven experience managing high-touch Enterprise accounts and Scaled/Digital segments. - Experience using CRM, BI tools, or Excel to track health, predict churn, and report on performance. - Ability to design and implement scalable processes, tools, or workflows. - High emotional intelligence with a coaching-focused leadership style. Nice to Have: - Ability to work with advanced data visualization tools. - Experience selecting or implementing a CS platform such as Gainsight, Vitally, or ChurnZero. - Experience in the automotive industry. We Offer - 100% remote work environment. - Medical, dental, and vision insurance within 30 days (100% employer-paid medical). - Equity package. - Flexible PTO with 15 days minimum. - Generous parental leave. - FSA and HSA options. - 401(k). - Growth and wellness stipend. - WFH equipment. - Opportunity to work with the latest technology. - Collaborative, high-ownership culture. - Opportunities for development and career growth.

🏢 Summary: Strategic enterprise sales role focused on driving multi-store agreements and long-term partnerships with large automotive dealer groups across the Midwest and West. The position targets corporate-level decision makers, aligning technology solutions with dealership operations, inventory strategy, and measurable ROI. Ideal for an experienced automotive SaaS sales leader operating at executive level. 🗂️ Requirements: 7+ years automotive industry experience, 5+ years selling to large dealer groups or enterprise automotive organizations, Experience closing multi-rooftop agreements, Enterprise-level SaaS or technology sales experience, Strong executive presence and business acumen, Deep understanding of dealership retail operations and buying structures, Authorization to work without visa sponsorship 📃 Skills: SaaS, Enterprise, Sales, CRM, ROI, Inventory, OEM, Negotiation, Forecasting, Strategy 🏢 Description: Job Summary We are seeking a highly strategic, relationship-driven sales leader to drive growth within large dealer groups in the Midwest/West. This role focuses on enterprise-level partnerships rather than single-store transactions. The successful candidate understands how large dealer groups buy, budget, and scale technology across rooftops and can align corporate strategy with store-level execution. Key Responsibilities - Develop and expand corporate-level relationships within large dealer groups. - Navigate complex buying structures across executive leadership, operations, marketing, and rooftop management. - Drive multi-store agreements and long-term strategic partnerships. - Identify underpenetrated opportunities and grow the enterprise footprint. - Lead performance-based conversations centered on operational impact, inventory strategy, OEM alignment, and measurable ROI. - Partner cross-functionally to ensure successful implementation and retention. Qualifications - 7+ years automotive industry experience. - 5+ years selling to large dealer groups or enterprise automotive organizations. - Retail dealership experience combined with vendor experience strongly preferred. - Proven track record closing multi-rooftop agreements. - Strong executive presence and business acumen. You Are - Deeply rooted in the automotive industry with established dealer group relationships. - Experienced selling SaaS or technology solutions at the enterprise level. - Equally fluent in the boardroom and the showroom. - A strategic operator who understands dealership retail operations, buying structures, and corporate decision-making. - A self-driven leader who thrives in complex, high-accountability environments. Compensation Base salary: $100,000 - $120,000 plus generous commission structure (OTE $200,000 - $300,000). Benefits Medical, Dental, Vision, Matching 401k. Note: Sponsorship for employment visa status is not available.

🏢 Summary: Strategic enterprise sales leadership role focused on driving growth within large automotive dealer groups across the Midwest and West. The position centers on building corporate-level partnerships, closing multi-rooftop agreements, and aligning technology solutions with dealership operational and inventory strategies. Offers a high-impact opportunity with competitive base salary and commission structure. 🗂️ Requirements: 7+ years automotive industry experience, 5+ years experience selling to large dealer groups or enterprise automotive organizations, Proven experience closing multi-rooftop agreements, Experience selling SaaS or technology solutions at enterprise level, Strong understanding of dealership retail operations and buying structures, Established relationships with large dealer groups, Strong executive presence and business acumen, Authorization to work without visa sponsorship 📃 Skills: SaaS, EnterpriseSales, AutomotiveRetail, DigitalMarketing, RiskManagement, InventoryManagement, CRM, Negotiation 🏢 Description: Job Summary We are expanding and seeking a highly strategic, relationship-driven sales leader to drive growth within large dealer groups in the midwest/west. This role is focused on enterprise-level partnerships rather than single-store transactions. The right candidate understands how large dealer groups buy, budget, and scale technology across rooftops and knows how to align corporate strategy with store-level execution. This is an opportunity for a high-impact professional who wants to operate at a strategic level and build meaningful, long-term partnerships within some of the most influential dealer groups in the country. Key Responsibilities - Develop and expand corporate-level relationships within large dealer groups. - Navigate complex buying structures across executive leadership, operations, marketing, and rooftop management. - Drive multi-store agreements and long-term strategic partnerships. - Identify underpenetrated opportunities and grow the enterprise footprint. - Lead performance-based conversations centered on operational impact, inventory strategy, OEM alignment, and measurable ROI. - Partner cross-functionally to ensure successful implementation and retention. Qualifications - 7+ years automotive industry experience. - 5+ years selling to large dealer groups or enterprise automotive organizations. - Retail dealership experience combined with vendor experience is strongly preferred. - Proven track record closing multi-rooftop agreements. - Strong executive presence and business acumen. You Are - Deeply rooted in the automotive industry with established dealer group relationships. - Experienced selling SaaS or technology solutions at the enterprise level. - Equally fluent in the boardroom and the showroom. - A strategic operator who understands dealership retail operations, buying structures, and corporate decision-making. - A self-driven leader who thrives in complex, high-accountability environments. Compensation and Benefits Pay: $100,000 - $120,000 base salary + a generous commission structure (OTE potential is $200,000 - $300,000) Benefits: Medical, Dental, Vision, Matching 401k. Lotlinx is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Lotlinx is not currently able to offer sponsorship for employment visa status.

🏢 Summary: 6-month contract (with potential to convert to permanent) Business Development Representative role focused on outbound enterprise prospecting and net-new pipeline generation. The position involves multi-channel outreach, qualification using structured frameworks, and close collaboration with sales and marketing to drive revenue growth. Candidates will leverage CRM, sales engagement, and AI-enabled tools to identify, engage, and qualify enterprise opportunities. 🗂️ Requirements: 1–2 years experience in BDR/SDR or SaaS sales role with strong outbound focus, Experience prospecting into enterprise or Fortune 500 accounts, Proficiency with Salesforce, Experience with sales engagement tools (e.g., Salesloft), Experience with LinkedIn Sales Navigator, Ability to use video conferencing tools (e.g., Zoom), Experience qualifying opportunities using structured frameworks (e.g., MEDDICC), Demonstrated achievement of outbound activity and meeting-booking KPIs, Ability to research accounts and identify stakeholders in complex organizations, Ability to maintain accurate CRM records and track performance metrics 📃 Skills: Salesforce, Salesloft, LinkedIn, Zoom, MEDDICC, CRM, SaaS, AI 🏢 Description: This role is listed as a 6 month contract but has potential to turn into a full time permanent. We are seeking a high-performing, outbound-driven Business Development Representative to join our NA team, focused on enterprise prospecting and net-new pipeline creation. In this role, you'll leverage a multi-channel prospecting approach and collaborate closely with marketing and sales to uncover opportunities and grow pipeline. You'll also be supported by a growing suite of AI enabled tools. As a BDR, your primary mission is to create demand, not wait for it. You will own outbound prospecting into targeted enterprise accounts, leveraging a multi-channel approach across phone, email, social selling, and AI-enabled insights. You'll partner closely with Account Executives and Marketing to build pipeline and set the foundation for long-term revenue growth. Qualified opportunities have an identified key influencer or decision-maker, identified business pains, and an appetite to address them, along with a next step, immediate or deferred. What You'll Do: - Own outbound prospecting efforts into large enterprise organizations, generating net-new pipeline through cold calls, cold emails, and social outreach - Engage C-level executives and senior decision-makers in conversations centered on solving complex Sales Performance Management challenges - Identify and prioritize high-value target accounts within your territory using data, intent signals, and AI-driven tools - Research accounts deeply to uncover business pains, organizational structure, buying committees, and strategic initiatives - Execute highly personalized, multi-touch outbound sequences that align the value proposition to each prospect's priorities - Conduct discovery and qualification conversations, identifying pain, urgency, stakeholders, and next steps - Qualify opportunities using frameworks such as MEDDICC, ensuring strong alignment before passing to Account Executives - Collaborate closely with AEs to refine targeting strategies, messaging, and account plans - Maintain accurate, detailed records in Salesforce and engagement platforms (e.g., Salesloft) - Continuously analyze performance metrics (connect rates, response rates, meetings booked) and iterate on outbound tactics - Contribute ideas to improve outbound campaigns, messaging, and prospecting processes What You'll Bring: - 1–2 years of experience in a BDR/SDR or SaaS sales role with a strong outbound focus, ideally targeting enterprise or Fortune 500 accounts - Proficient with Salesforce and video conferencing tools like Zoom - Demonstrated success in meeting or exceeding outbound activity and meeting-booking KPIs - Confidence and resilience when cold calling and engaging senior-level stakeholders - Strong written and verbal communication skills with the ability to personalize messaging at scale - Experience using sales tools such as Salesforce, Salesloft, LinkedIn Sales Navigator and AI-enabled prospecting tools - A proactive, self-starting mindset with a strong desire to learn about Sales Performance Management, Incentive Compensation and Sales Planning - Ability to work in a fast-paced, metrics-driven, and collaborative environment - Comfort adapting strategies quickly based on data and feedback Bonus Qualifications: - Exposure to MEDDICC or similar sales qualification frameworks - Proven success partnering with marketing on outbound campaigns and account-based initiatives - Previous experience prospecting into complex, multi-stakeholder enterprise environments Short Term (1-3 Months): - Learn products, value propositions, and the insurance vertical - Master prospecting tools (Salesforce, Salesloft, LinkedIn, AI) - Begin outreach and track initial activity metrics Medium Term (4-6 Months): - Consistently generate qualified opportunities - Research accounts, map stakeholders, and identify business pains - Refine outreach using performance metrics and AE/marketing feedback - Influence pipeline strategy and optimize prospecting processes - Share best practices with the team - Deliver measurable impact on pipeline and revenue growth Compensation & Benefits: - Estimated annual base salary range: $64,800 – $85,000 USD - Eligibility for bonuses and commissions - Health & Wellness: medical, dental, and vision coverage - Time Off: PTO and public holidays - Volunteer Days - Ignite Days dedicated to learning and growth This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. AI tools are designed to complement human decision-making. Varicent is committed to equal opportunity employment and compliance with fair employment practices regarding citizenship and immigration status.