Manager, Sales Development

🏢 Summary: Customer Success Manager role focused on managing the full post-sale customer lifecycle within a regulated healthcare and pharmacy environment. The position emphasizes customer onboarding, retention, operational coordination, predictive analytics, AI-driven insights, and cross-functional collaboration to improve customer outcomes and support scalable growth. Candidates should have experience with CRM, BI tools, customer success operations, and healthcare-related environments. 🗂️ Requirements: 2–5 years in Customer Success, healthcare operations, patient services, specialty pharmacy, or regulated enterprise support, Bachelor's degree in healthcare administration, life sciences, nursing, public health, operations, health informatics, supply chain, or equivalent experience, Proficiency with Salesforce CRM, Experience with customer success platforms, Strong Excel skills, Experience with Tableau or Power BI, Knowledge of customer lifecycle management and retention strategies, Ability to use analytics, automation, and AI-driven tools, Strong analytical and communication skills, HIPAA training required 📃 Skills: Salesforce, Excel, Tableau, PowerBI, Gainsight, AI, CRM, Analytics, Automation, HIPAA, QBRs, EBRs 🏢 Description: POSITION SUMMARY The Customer Success Manager drives measurable customer outcomes by owning the complete post-sale lifecycle across assigned 503A and 503B customer portfolios, ensuring adoption, retention, satisfaction, and renewal readiness while advancing strategic growth objectives. This role orchestrates cross-functional execution, translates customer insights into scalable improvements, and proactively mitigates operational risk within a highly regulated, hyper-growth environment. Leveraging AI as a force multiplier, the Customer Success Manager accelerates decision-making, prioritization, predictive risk identification, customer engagement, and operational quality through data-driven intelligence and automation. RESPONSIBILITIES Customer Lifecycle Management - Lifecycle Ownership: Serve as the single accountable owner for assigned customer relationships throughout the post-sale lifecycle, leading onboarding, adoption, enablement, customer health monitoring, retention activities, and renewal readiness. Leverage AI-powered customer insights, predictive health scoring, and workflow automation to proactively identify risks, personalize engagement strategies, improve decision-making, and consistently deliver exceptional customer outcomes aligned with quality, compliance, and growth objectives. - Success Planning: Develop, execute, and continuously refine customer success plans that align customer goals with therapies, services, and operational capabilities. Utilize AI-enabled analytics to prioritize opportunities, monitor adoption milestones, identify emerging risks, and recommend data-driven interventions that improve utilization, strengthen customer confidence, accelerate value realization, and support long-term retention within a highly regulated 503A and 503B environment. - Relationship Excellence: Build trusted relationships through proactive communication, consultative guidance, and responsive customer engagement that strengthens satisfaction and loyalty. Apply AI-assisted sentiment analysis, communication recommendations, and customer intelligence to anticipate evolving needs, resolve concerns efficiently, capture meaningful feedback, and reinforce commitment to service excellence, innovation, and patient-focused outcomes. Customer Enablement and Operational Excellence - Customer Enablement: Lead onboarding, education, and ongoing customer coaching to ensure safe, compliant, and effective use of therapies, products, and workflows. Utilize AI-supported learning recommendations, knowledge resources, and personalized enablement strategies to accelerate customer proficiency, improve operational consistency, increase independence, and maximize long-term customer success while maintaining regulatory compliance. - Operational Coordination: Collaborate closely with Customer Service, Pharmacy Operations, Manufacturing, Fulfillment, Quality, Medical Affairs, Product Management, and Commercial teams to resolve customer challenges and improve service delivery. Leverage AI-enabled workflow visibility, intelligent case prioritization, and cross-functional insights to accelerate issue resolution, improve communication, reduce recurring problems, and enhance the overall customer experience without duplicating operational responsibilities. - Performance Monitoring: Monitor customer adoption, utilization, engagement, adherence, and operational performance using CRM, business intelligence, and AI-powered analytics tools. Translate performance trends into actionable recommendations, coordinate timely interventions, maintain accurate customer documentation, and ensure reliable reporting that supports informed decision-making, operational excellence, and scalable customer success execution. Business Insights and Continuous Improvement - Insight Generation: Capture customer feedback, operational observations, and engagement trends to identify opportunities that improve products, services, processes, and customer experiences. Utilize AI-driven analytics, pattern recognition, and predictive insights to transform customer intelligence into meaningful recommendations that support innovation, operational improvements, and organizational decision-making. - Risk Management: Continuously evaluate customer health indicators, engagement patterns, operational performance, and compliance considerations to proactively identify and mitigate risks before they impact customer outcomes. Apply AI-powered predictive monitoring and root-cause analysis to prioritize corrective actions, coordinate escalations, strengthen business continuity, and maintain customer confidence within a highly regulated operating environment. - Continuous Improvement: Contribute to scalable operational excellence by documenting best practices, improving customer success playbooks, standardizing workflows, and supporting organizational learning initiatives. Leverage AI-assisted process optimization, workflow automation, and knowledge management to improve execution quality, increase efficiency, enhance customer satisfaction, and enable sustainable growth across the Customer Success organization. KNOWLEDGE AND SKILLS - Demonstrated expertise with Salesforce CRM, Customer Success platforms, Microsoft Excel, Tableau or Power BI, AI-enabled analytics, workflow automation, and customer intelligence technologies. - Strong knowledge of customer lifecycle management, onboarding, enablement, customer health scoring, retention strategies, renewal readiness, risk management, and continuous improvement methodologies. - Exceptional communication, executive relationship management, strategic planning, problem-solving, collaboration, coaching, facilitation, and cross-functional leadership skills. - Proven ability to leverage artificial intelligence, predictive analytics, automation technologies, and data-driven decision-making to improve operational efficiency, customer satisfaction, execution quality, scalability, and organizational performance. EXPERIENCE AND QUALIFICATIONS - 2–5 years in Customer Success, healthcare operations, patient services, specialty pharmacy, or regulated enterprise support roles. - Bachelor's degree in healthcare administration, life sciences, nursing, public health, operations, health informatics, supply chain, or equivalent experience. - Proficiency with CRM (Salesforce), customer success platforms and BI tools (Tableau/Power BI); strong Excel. - Experience using analytics, risk models, or AI-driven tools preferred. - Proven success-coaching, training, and enablement abilities; strong analytical and communication skills. - Proactive, ownership-driven, outcome-focused mindset. - Experience in specialty pharmacy, compounding (503A/503B), healthcare SaaS, regulated environments, patient adherence programs, or institutional workflows is preferred. - Familiarity with QBRs/EBRs and Customer Success platforms (e.g., Gainsight) is desirable. - Formal training/working knowledge of USP<797>/<800> or other compounding standards is desirable. - HIPAA training required on hire and annually. - Preferred certifications: CCSM, Lean, Six Sigma. Employee Benefits, Health and Wellness - Medical, dental, and vision coverage - Paid time off - 401(k) matching - Wellness perks - IV therapy - Compounded medications Physical Requirements - Frequent computer and office device usage - Regular standing, walking, reaching, balancing, stooping, kneeling, crouching, and crawling - Ability to remain stationary for extended periods

🏢 Summary: Senior sales leadership role responsible for driving end-to-end telehealth partner and channel revenue in a regulated 503A/503B compounding environment. The position owns full-cycle enterprise sales, from demand generation through complex deal structuring and closing, leveraging AI-driven forecasting and CRM tools to build scalable, compliant growth. The role requires deep experience in telehealth or digital health enterprise sales and strong executive-level negotiation capabilities. 🗂️ Requirements: 10+ years enterprise or strategic sales experience in telehealth, digital health, or healthcare technology, Proven track record closing large, complex, multi-stakeholder enterprise deals, Experience in regulated healthcare environments, Expertise in complex deal structuring and revenue growth strategy, Advanced proficiency in AI-driven forecasting and CRM systems, Ability to lead cross-functional teams across sales, technology, operations, and finance, Bachelor’s degree or equivalent experience 📃 Skills: AI, CRM, Forecasting, Analytics, Sales, Negotiation, Telehealth, DigitalHealth, HealthcareTechnology, DataAnalysis 🏢 Description: Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation's most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we're redefining what's possible in personalized medicine and pharmaceutical manufacturing. We're proud to be recognized as one of Houston's fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025. Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we've created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country. At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that's transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions. If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let's transform healthcare together.POSITION SUMMARY The Head of Telehealth Partnerships / Channel Sales owns telehealth partner and channel revenue end-to-end, driving scalable, compliant growth across Empower's 503A/503B environment. This role carries the full sales cycle—from demand generation and partner sourcing through qualification, deal structuring, and closing—positioning Empower's compounding and fulfillment capabilities to telehealth platforms, digital health companies, and provider groups. The leader builds and converts a durable pipeline, deepens existing partner relationships to expand share, and diversifies the partner book beyond GLP-1 into the broader compounded portfolio. Operating in a highly regulated, high-throughput market, this leader pairs commercial rigor with fluency in the compounding regulatory landscape, and uses AI-assisted forecasting and CRM discipline to improve pipeline visibility and predictability. Full-Cycle Telehealth Sales (Demand Generation to Close) Demand Generation: Generate top-of-funnel demand for Empower's telehealth fulfillment offering through targeted outbound, conference and industry presence, referrals, and marketing partnerships—building awareness and a steady flow of qualified partner opportunities. Business Development: Own new telehealth revenue generation, identifying high-value partners and leveraging AI-driven insights to qualify, prioritize, and close opportunities that drive scalable growth. Deal Structuring: Lead end-to-end deal structuring, aligning pricing, product, and operational capabilities using AI modeling to ensure long-term value creation and sustainable partnerships. Pipeline Ownership: Build and manage a robust telehealth pipeline using AI forecasting tools to drive visibility, prioritize efforts, and accelerate conversion across complex sales cycles. Strategic Deal Leadership Pursuit Strategy: Develop and execute complex deal strategies, leveraging AI analytics to assess stakeholders, risks, and competitive dynamics across long-cycle enterprise sales processes. Cross-Functional Leadership: Coordinate Sales, Technology, Operations, Finance, and executive teams using structured cadences and AI tools to maintain deal momentum and alignment. Cycle Management: Drive disciplined execution across extended sales cycles using AI insights to remove blockers, optimize timing, and increase close probability. Executive Relationship Management Executive Engagement: Build trusted relationships with senior executives, using data and AI insights to communicate value and align telehealth solutions to strategic priorities. Value Articulation: Clearly position Empower's differentiated capabilities using AI-supported analytics to demonstrate ROI, outcomes, and competitive advantage. Negotiation Leadership: Lead complex negotiations with executive stakeholders using structured frameworks and AI scenario modeling to achieve favorable outcomes. Forecasting and Sales Discipline Forecast Accuracy: Own pipeline forecasting using AI-driven tools to deliver accurate, databacked projections and inform leadership decision-making. Deal Visibility: Maintain clear tracking of deal stages, risks, and timelines using CRM systems and AI dashboards to ensure transparency and accountability. Performance Discipline: Establish rigorous sales operating rhythms leveraging AI insights to drive consistency, predictability, and continuous performance improvement. Internal Alignment Strategic Partnership: Partner with Strategic Sales Pursuits to align on opportunity selection, prioritization, and execution using shared data and AI tools. Commercial Leadership: Serve as internal leader for telehealth sales, aligning stakeholders across commercial, operational, and technical teams. Execution Alignment: Ensure seamless coordination across functions using structured processes and AI tools to drive efficient, high-quality deal execution. KNOWLEDGE AND SKILLS Expertise in enterprise sales strategy, complex deal structuring, and revenue growth within telehealth or digital health environments leveraging AI tools effectively. Strong systems thinking with the ability to align commercial strategy, operations, and technology in highly regulated healthcare environments requiring precision and scalability. Advanced proficiency in AI-driven forecasting, CRM systems, and data analytics tools to improve decision-making, pipeline visibility, and sales performance outcomes. Exceptional executive communication, negotiation, and stakeholder management skills driving alignment and influence across cross-functional and external leadership teams. EXPERIENCE AND QUALIFICATIONS 10 or more years of experience in enterprise or strategic sales within telehealth, digital health, or healthcare technology environments. Proven success closing large, complex deals with sophisticated buyers across multi-stakeholder, long-cycle enterprise sales environments. Strong executive presence, negotiation expertise, and demonstrated ability to lead cross-functional teams to drive successful deal outcomes. Bachelor's degree required, or equivalent experience with demonstrated performance in high-growth, regulated, or technology-driven organizations. Key Competencies: Customer Focus: Builds trust through customer-centric solutions. Strategic AI: Guides responsible AI adoption and adaptation. Optimizes Work Processes: Drives efficiency with continuous improvement. Collaborates: Partners effectively to achieve shared goals. Resourcefulness: Secures and deploys resources efficiently. Manages Complexity: Simplifies and solves complex challenges. Ensures Accountability: Delivers on commitments with integrity. Situational Adaptability: Adjusts approach to shifting conditions. Communicates Effectively: Tailors messages to diverse audiences. Values: People: Empowering people defines who we are. Quality: Excellence in every product, every time. Service: Serving others is our highest purpose. Innovation: Advancing care through technology and discovery. Employee Benefits, Health and Wellness: We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/ Physical Requirements: While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

🏢 Summary: Leadership role responsible for driving data analytics strategy and integrating AI to enhance predictive capabilities, operational efficiency, and strategic decision-making in a highly regulated pharmaceutical environment. The position leads cross-functional analytics initiatives, ensures regulatory compliance, and manages a high-performing data team aligned with business goals. Focused on innovation and governance, the role leverages advanced analytics and AI to support organizational growth and performance. 🗂️ Requirements: Bachelor's degree in Data Science, Business Analytics, or related field, Minimum 5 years of experience in data analytics or related roles, At least 2 years of leadership experience, Proven experience leveraging AI in data analytics, Experience in a highly regulated industry, Strong knowledge of data governance and regulatory compliance, Proficiency in data analytics tools and AI-driven platforms 📃 Skills: AI, Analytics, DataScience, PredictiveAnalytics, DataGovernance, Compliance, ProjectManagement, Reporting, DataManagement 🏢 Description: Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation's most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we're redefining what's possible in personalized medicine and pharmaceutical manufacturing. We're proud to be recognized as one of Houston's fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025. Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we've created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country. At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that's transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions. If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let's transform healthcare together.POSITION SUMMARY The Manager, Data Analytics plays a crucial role in driving business impact through sophisticated data analysis and strategic insights. This position encompasses ownership of extensive data projects, leveraging AI to enhance speed, scale, quality, and decision-making. Aligned with Empower's growth in a 503A/503B environment, the role demands excellence in strategic thinking, execution rigor, and learning agility. This role is pivotal in aligning data analytics strategies with business goals, ensuring compliance, and fostering innovation in a highly regulated landscape. Candidates must demonstrate strong leadership capabilities and the ability to optimize AI as a transformative force multiplier, advancing Empower's competitive edge and operational efficiency. RESPONSIBILITIES Data Strategy AI Integration: Develop and implement data analytics strategies that integrate AI to enhance predictive analytics capabilities, improve data quality, and support strategic decision-making across the organization. Collaborate with cross-functional teams to ensure alignment with business objectives and regulatory requirements. Innovation Leadership: Lead the exploration and adoption of cutting-edge AI technologies to drive innovation in data analytics processes. Foster a culture of continuous improvement and learning within the analytics team to maintain competitive advantage in the industry. Strategic Alignment: Ensure data analytics initiatives align with Empower's business goals and regulatory standards. Utilize data-driven insights to inform strategic planning and operational decisions, contributing to the company's growth and compliance in a highly regulated sector. Team Leadership Mentorship and Development: Provide leadership and mentorship to the data analytics team, fostering a collaborative and high-performance environment. Encourage professional growth and development, ensuring the team possesses the skills necessary to meet evolving business needs. Performance Management: Oversee team performance, setting clear objectives and key results (OKRs) aligned with organizational goals. Implement performance metrics and feedback mechanisms to drive accountability and excellence in execution. Talent Acquisition: Participate in the recruitment and retention of top-tier analytics talent. Ensure the team's competencies align with the strategic demands of the business, cultivating a diverse and inclusive workplace culture. Operational Excellence Process Optimization: Optimize data analytics processes to improve efficiency and effectiveness, leveraging AI to streamline operations. Implement best practices and continuous improvement initiatives to enhance data analysis capabilities and outcomes. Resource Management: Manage analytics resources, ensuring efficient allocation of tools and technologies. Monitor budgetary constraints and leverage AI-driven solutions to maximize resource utilization and operational efficiency. Regulatory Compliance: Ensure data analytics practices comply with industry regulations and standards. Implement governance frameworks to maintain data integrity, security, and privacy, supporting Empower's commitment to compliance and ethical practices. Cross-Functional Collaboration Partnership Building: Establish and maintain strong relationships with key stakeholders across the organization. Collaborate with departments such as IT, finance, and operations to align data analytics projects with business priorities and strategic initiatives. Communication and Reporting: Effectively communicate data insights and analytics findings to non-technical audiences. Prepare and deliver executive-level reports and presentations that articulate the value and impact of analytics initiatives on business performance. Project Management: Lead cross-functional data analytics projects, ensuring timely delivery and alignment with business objectives. Utilize AI-driven project management tools to enhance collaboration, track progress, and optimize project outcomes. KNOWLEDGE AND SKILLS Proficient in data analytics tools and AI-driven platforms, with strong analytical and problem-solving skills. Exceptional leadership and team management abilities, fostering a culture of innovation and continuous improvement. Strong understanding of regulatory compliance within data management and analytics environments. Excellent communication and stakeholder management skills, with the ability to convey complex data insights effectively. EXPERIENCE AND QUALIFICATIONS Bachelor's degree in Data Science, Business Analytics, or related field; Master's preferred. Minimum of 5 years of experience in data analytics or related roles, with at least 2 years in a leadership position. Proven track record of leveraging AI to drive business innovation and enhance data analytics capabilities. Experience in a highly regulated industry, with a deep understanding of data governance and compliance. Key Competencies: Customer Focus: Builds trust through customer-centric solutions. Strategic AI: Guides responsible AI adoption and adaptation. Optimizes Work Processes: Drives efficiency with continuous improvement. Collaborates: Partners effectively to achieve shared goals. Resourcefulness: Secures and deploys resources efficiently. Manages Complexity: Simplifies and solves complex challenges. Ensures Accountability: Delivers on commitments with integrity. Situational Adaptability: Adjusts approach to shifting conditions. Communicates Effectively: Tailors messages to diverse audiences. Values: People: Empowering people defines who we are. Quality: Excellence in every product, every time. Service: Serving others is our highest purpose. Innovation: Advancing care through technology and discovery. Employee Benefits, Health and Wellness: We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/ Physical Requirements: While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

🏢 Summary: Leadership role overseeing regional account management for post-sale revenue, retention, and expansion within a highly regulated 503A/503B healthcare environment. Responsible for AI-enabled forecasting, growth strategy, compliance-embedded execution, and executive customer engagement to drive predictable, scalable performance. Leads and develops high-performing teams while aligning cross-functional operations to ensure quality, regulatory adherence, and sustainable growth. 🗂️ Requirements: 10–15 years in account management, customer success, or post-sale commercial leadership, 1–2 years leading leaders, Bachelor’s degree or equivalent experience, Proven success improving retention and expansion in regulated or complex environments, Advanced proficiency in CRM and forecasting tools, Experience with AI-driven analytics for pipeline and performance management, Strong knowledge of compliance and risk management in regulated industries, Experience in healthcare, life sciences, or similar regulated industry (preferred) 📃 Skills: CRM, AI, Analytics, Forecasting, Automation, Segmentation, Scoring, Dashboards, Compliance, RiskManagement 🏢 Description: Position Summary: The Director, Account Management – East/Southeast leads regional post-sale revenue performance, retention, and expansion across the customer base, directly impacting predictable growth, customer lifetime value, and enterprise trust. This role owns strategy, operating cadence, and leader development, ensuring disciplined execution, accurate forecasting, and compliant delivery. Leveraging AI as a force multiplier, the leader scales insight generation, prioritization, and decision quality to accelerate speed, consistency, and outcomes. Operating within a hyper-growth, highly regulated 503A/503B environment, the role aligns customer commitments with quality, regulatory, and operational realities. Success requires strong strategic thinking, rigorous execution, and exceptional learning agility to navigate complexity, elevate standards, and deliver durable, scalable performance while building teams and institutionalizing repeatable systems. Responsibilities: Regional Account Revenue Ownership - Own regional retention and expansion performance through AI-enabled account strategies and disciplined execution. - Develop scalable expansion frameworks leveraging AI-driven segmentation and opportunity scoring. - Establish high-confidence forecasting systems using AI-enhanced analytics and performance dashboards. Account Management Team Leadership - Build and coach high-performing managers through structured development plans and performance analytics. - Drive rigorous performance management using data-backed interventions and AI tools. - Lead structured hiring, succession planning, and workforce planning initiatives. Customer Stewardship and Executive Engagement - Own senior-level customer relationships, leading strategic conversations and negotiations. - Ensure consistent delivery of customer commitments through disciplined account planning and performance tracking. - Design and execute retention programs leveraging predictive analytics and health scoring. Compliance-Embedded Account Execution - Standardize workflows using AI-enabled automation, playbooks, and performance metrics. - Collaborate cross-functionally with Operations, Quality, Finance, Legal, and Sales. - Embed compliance, quality, and contractual guardrails into all account activities. Forecasting, Renewal Discipline, and Predictability - Leverage AI and advanced analytics to inform strategy and enhance decision-making. - Build scalable systems and governance models supporting rapid growth. - Champion continuous improvement through innovation and process refinement. Knowledge and Skills: - Advanced proficiency in CRM platforms, forecasting tools, and AI-driven analytics. - Strong leadership capability in team development and organizational design. - Deep understanding of regulated business environments, risk management, and compliance alignment. - Exceptional communication and strategic thinking skills. Experience and Qualifications: - 10 to 15 years of experience leading account management, customer success, or post-sale commercial organizations, with at least 1 to 2 years leading leaders. - Demonstrated success improving retention and expansion in regulated or complex environments. - Experience in healthcare, life sciences, or similarly governed industries preferred. - Bachelor’s degree required or equivalent experience considered. Employee Benefits, Health and Wellness: Comprehensive benefits including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Physical Requirements: Requires frequent communication, prolonged stationary positioning, regular use of hands and computer equipment, and movement throughout the office and corporate campus. Regular standing, walking, reaching, balancing, stooping, kneeling, crouching, or crawling may be required.

🏢 Summary: Hands-on Sales Manager role leading BDR and AE teams in a fast-growing automotive SaaS environment, owning the full sales funnel from pipeline generation to revenue conversion. The position focuses on data-driven coaching, AI-enabled sales workflows, and building a high-performance culture. Success is measured by rooftops added, MRR growth, and team development. 🗂️ Requirements: 3–5+ years B2B SaaS sales experience, 2+ years in sales management role, Experience managing BDRs and/or AEs, Ability to own full sales funnel, Data-driven sales coaching experience, Experience tracking conversion and activity metrics, Strong forecasting and pipeline management skills, Experience building sales processes and playbooks, Familiarity with AI tools in sales workflows, Strong communication and feedback skills 📃 Skills: SaaS, B2B, CRM, AI, HubSpot, Nooks, Forecasting, Pipeline, Prospecting, ColdCalling, Coaching, Analytics 🏢 Description: About The Role Steer is building one of the fastest-growing GTM engines in automotive SaaS and is seeking a Manager of Sales to lead from the front. This is a high-impact leadership role at the intersection of pipeline generation and revenue conversion, owning both the BDR and AE motion or coming in strong on one side with readiness to master both. This is a hands-on role involving call listening, real-time coaching, running blitzes, and building a high-performing team. Success is measured by rooftops added, MRR growth, and the development and success of sales representatives. The role is hybrid, 3 days per week in the Waltham, MA office, and reports to the Head of Sales. You Will: - Lead & Develop the Team: Hire, onboard, and develop BDR and AE talent. Build a culture of accountability, learning, and performance. Create clear progression paths from BDR to AE. - Coach With Data: Use activity metrics, conversion rates, connect rates, and pipeline data to identify improvement areas. Run call reviews, role-plays, and live coaching sessions. - Own the Full Funnel: Partner with BDRs on prospecting quality and handoffs, and with AEs on demo execution and close rates. Connect top-of-funnel activity to revenue outcomes. - Build & Maintain the Playbook: Develop and update the Sales Playbook covering prospecting, cold calling, objection handling, and closing. - Use AI Tools: Integrate AI into workflows for call intelligence, outreach personalization, pipeline forecasting, and coaching. - Operate Strategically: Align with Marketing, RevOps, and Sales Leadership. Deliver accurate forecasts and performance data. Own monthly and quarterly pipeline targets. You Have: Must Have - 3–5+ years in B2B SaaS sales, with at least 2+ years in sales management - Experience managing BDRs, AEs, or both - Player-coach mentality - Data-driven coaching approach - Strong communication skills - Comfort building processes in ambiguous environments - Familiarity with or interest in AI tools in sales workflows Nice to Have - Experience in automotive, SMB, or blue-collar verticals - Track record of promoting BDRs into closing roles - Experience with high-velocity, short-cycle sales cycles (2–3 days) - Familiarity with HubSpot and Nooks Interview Process - Initial Screen (Lead Recruiter) - Hiring Manager Interview - Presentation - Direct Report Interview - Career Journey/Problem Solving Exercise - Reference Checks - Wonderlic Assessment We Offer - Medical, Dental and Vision insurance within 30 days - 100% employer-paid medical insurance - Equity package - Flexible PTO with 15 days minimum - Generous Parental Leave - FSA and HSA options - 401(k) - Learning Stipend - WFH Equipment - Opportunity to work with the latest technology - Collaborative, high ownership culture - Opportunities for development and career growth

🏢 Summary: Leadership role responsible for building and optimizing early-stage sales pipeline for clinical AI SaaS solutions within large health systems. The position manages Regional Development Managers, drives research, outreach, qualification, and deal progression processes, and aligns cross-functional teams to accelerate pipeline growth. It requires strong experience in SaaS sales development leadership, forecasting, and scalable account development strategy. 🗂️ Requirements: Bachelor's degree in Business, Healthcare Administration, or related field, 6+ years of B2B hypergrowth SaaS sales experience, 3–4+ years managing SDR/BDR/RDM teams, Proven ownership of end-to-end pipeline creation (research to handoff), Experience in stakeholder mapping and multi-persona engagement, Experience coaching discovery and pitch skills, Experience leading hiring, onboarding, and talent development, Strong pipeline forecasting and risk assessment skills, Experience aligning Sales, Marketing, RevOps, and Customer Success around KPIs 📃 Skills: SaaS, Sales, Pipeline, Forecasting, StakeholderMapping, AccountResearch, Qualification, CRM, KPI, RevOps 🏢 Description: Position Overview This is a visionary and execution-oriented Team Manager of Regional Development who leads a high-performing team of Regional Development Managers (RDMs) in building early-stage sales pipeline for clinical AI solutions within large health systems. Reporting to the AVP of Regional Development, you will own the end-to-end design, implementation, and continuous optimization of research, outreach, discovery, and whitespace processes that drive stakeholder engagement, lead qualification, and deal progression across clinical, IT, and C-suite personas. You will serve as the strategic architect of pipeline creation, partnering with Sales, Marketing, RevOps, and Executive leadership to align RDM activities with Aidoc's aiOS™ and CARE™ narrative, regional market dynamics, and cross-functional conversion goals. The ideal candidate is a proactive process builder with demonstrated success scaling account development motions in SaaS technology, exceptional cross-functional influence, and a data-driven approach to performance management. Strategic Alignment & Territory Leadership - Partner with Sales, Marketing, and Executive leadership to align RDM activities with company strategy and commercial narrative. - Guide RDMs in account planning, whitespace identification, and territory coverage. Pipeline Oversight & Deal Progression - Own the full early-stage pipeline from initial research through deal handoff. - Ensure quality across account research, stakeholder engagement, MQL follow-up, and governance execution. - Partner cross-functionally to maintain pipeline health and progression standards. Outreach, Qualification & Coaching - Develop and iterate outreach cadences, playbooks, and qualification frameworks. - Manage RDM training, certification, and ongoing coaching through call reviews, feedback sessions, and messaging workshops. Team Leadership & Talent Development - Lead with confidence, empathy, and accountability. - Run 1:1s focused on development and pipeline performance. - Own hiring, onboarding, and talent development. - Manage Sales–RDM partnerships to ensure meaningful territory contribution. Forecasting & Upward Communication - Deliver reliable pipeline forecasts grounded in quality judgment. - Communicate performance, risks, and team insights to leadership. - Escalate strategically when necessary. Qualifications - Bachelor's degree in Business, Healthcare Administration, or related field; advanced degree a plus. - 6+ years in B2B hypergrowth SaaS sales. - 3–4+ years managing SDR/BDR/RDM teams. - Proven ownership of end-to-end pipeline creation: research to handoff. - Expertise in stakeholder mapping, account research, and multi-persona engagement. - Experience coaching discovery and pitch skills and managing training programs. - Experience leading hiring, onboarding, and talent development for sales development teams. - Strong forecasting judgment and ability to assess pipeline quality. - Experience aligning Sales, Marketing, RevOps, and Customer Success around shared KPIs. - High urgency and ability to operate in ambiguity. What We Offer - Medical, dental, and vision benefits. - Stock options for full-time employees. - Flexible time off without accrual limits, coordinated with manager and team. - 401(k) plan with company match, life insurance, and long- and short-term disability. - Opportunity to directly improve medical care and impact patient outcomes.

🏢 Summary: Customer Success Manager role focused on managing the post-sale customer lifecycle in a regulated healthcare and pharmacy environment, driving adoption, retention, operational excellence, and customer satisfaction through AI-driven analytics and cross-functional collaboration. The position emphasizes customer enablement, risk management, workflow optimization, and data-driven decision-making using CRM and business intelligence tools. Candidates should have experience in customer success or healthcare operations and strong proficiency with Salesforce, analytics platforms, and AI-enabled technologies. 🗂️ Requirements: 2–5 years in Customer Success, healthcare operations, patient services, specialty pharmacy, or regulated enterprise support, Bachelor's degree in healthcare administration, life sciences, nursing, public health, operations, health informatics, supply chain, or equivalent experience, Proficiency with Salesforce CRM, Experience with customer success platforms, Strong Excel skills, Experience with Tableau or Power BI, Strong analytical and communication skills, HIPAA training required on hire and annually, Ability to manage onboarding, retention, enablement, and customer lifecycle activities, Experience working in regulated environments 📃 Skills: Salesforce, Excel, Tableau, PowerBI, Gainsight, CRM, Analytics, Automation, AI, HIPAA, QBRs, EBRs, USP797, USP800, SixSigma 🏢 Description: POSITION SUMMARY The Customer Success Manager drives measurable customer outcomes by owning the complete post-sale lifecycle across assigned 503A and 503B customer portfolios, ensuring adoption, retention, satisfaction, and renewal readiness while advancing strategic growth objectives. This role orchestrates cross-functional execution, translates customer insights into scalable improvements, and proactively mitigates operational risk within a highly regulated, hyper-growth environment. Leveraging AI as a force multiplier, the role accelerates decision-making, prioritization, predictive risk identification, customer engagement, and operational quality through data-driven intelligence and automation. RESPONSIBILITIES Customer Lifecycle Management • Lifecycle Ownership: Serve as the single accountable owner for assigned customer relationships throughout the post-sale lifecycle, leading onboarding, adoption, enablement, customer health monitoring, retention activities, and renewal readiness. Leverage AI-powered customer insights, predictive health scoring, and workflow automation to proactively identify risks, personalize engagement strategies, improve decision-making, and consistently deliver exceptional customer outcomes aligned with quality, compliance, and growth objectives. • Success Planning: Develop, execute, and continuously refine customer success plans that align customer goals with therapies, services, and operational capabilities. Utilize AI-enabled analytics to prioritize opportunities, monitor adoption milestones, identify emerging risks, and recommend data-driven interventions that improve utilization, strengthen customer confidence, accelerate value realization, and support long-term retention within a highly regulated 503A and 503B environment. • Relationship Excellence: Build trusted relationships through proactive communication, consultative guidance, and responsive customer engagement that strengthens satisfaction and loyalty. Apply AI-assisted sentiment analysis, communication recommendations, and customer intelligence to anticipate evolving needs, resolve concerns efficiently, capture meaningful feedback, and reinforce commitment to service excellence, innovation, and patient-focused outcomes. Customer Enablement and Operational Excellence • Customer Enablement: Lead onboarding, education, and ongoing customer coaching to ensure safe, compliant, and effective use of therapies, products, and workflows. Utilize AI-supported learning recommendations, knowledge resources, and personalized enablement strategies to accelerate customer proficiency, improve operational consistency, increase independence, and maximize long-term customer success while maintaining regulatory compliance. • Operational Coordination: Collaborate closely with Customer Service, Pharmacy Operations, Manufacturing, Fulfillment, Quality, Medical Affairs, Product Management, and Commercial teams to resolve customer challenges and improve service delivery. Leverage AI-enabled workflow visibility, intelligent case prioritization, and cross-functional insights to accelerate issue resolution, improve communication, reduce recurring problems, and enhance the overall customer experience. • Performance Monitoring: Monitor customer adoption, utilization, engagement, adherence, and operational performance using CRM, business intelligence, and AI-powered analytics tools. Translate performance trends into actionable recommendations, coordinate timely interventions, maintain accurate customer documentation, and ensure reliable reporting that supports informed decision-making, operational excellence, and scalable customer success execution. Business Insights and Continuous Improvement • Insight Generation: Capture customer feedback, operational observations, and engagement trends to identify opportunities that improve products, services, processes, and customer experiences. Utilize AI-driven analytics, pattern recognition, and predictive insights to transform customer intelligence into meaningful recommendations that support innovation, operational improvements, and organizational decision-making. • Risk Management: Continuously evaluate customer health indicators, engagement patterns, operational performance, and compliance considerations to proactively identify and mitigate risks before they impact customer outcomes. Apply AI-powered predictive monitoring and root-cause analysis to prioritize corrective actions, coordinate escalations, strengthen business continuity, and maintain customer confidence within a highly regulated operating environment. • Continuous Improvement: Contribute to scalable operational excellence by documenting best practices, improving customer success playbooks, standardizing workflows, and supporting organizational learning initiatives. Leverage AI-assisted process optimization, workflow automation, and knowledge management to improve execution quality, increase efficiency, enhance customer satisfaction, and enable sustainable growth. KNOWLEDGE AND SKILLS • Demonstrated expertise with Salesforce CRM, Customer Success platforms, Microsoft Excel, Tableau or Power BI, AI-enabled analytics, workflow automation, and customer intelligence technologies. • Strong knowledge of customer lifecycle management, onboarding, enablement, customer health scoring, retention strategies, renewal readiness, risk management, and continuous improvement methodologies. • Exceptional communication, executive relationship management, strategic planning, problem-solving, collaboration, coaching, facilitation, and cross-functional leadership skills. • Proven ability to leverage artificial intelligence, predictive analytics, automation technologies, and data-driven decision-making to improve operational efficiency and customer satisfaction. EXPERIENCE AND QUALIFICATIONS • 2–5 years in Customer Success, healthcare operations, patient services, specialty pharmacy, or regulated enterprise support roles. • Bachelor's degree in healthcare administration, life sciences, nursing, public health, operations, health informatics, supply chain, or equivalent experience. • Proficiency with CRM (Salesforce), customer success platforms and BI tools (Tableau/Power BI); strong Excel. • Experience using analytics, risk models, or AI-driven tools preferred. • Proven coaching, training, and enablement abilities; strong analytical and communication skills. • Proactive, ownership-driven, outcome-focused mindset. • Experience in specialty pharmacy, compounding (503A/503B), healthcare SaaS, regulated environments, patient adherence programs, or institutional workflows is preferred. • Familiarity with QBRs/EBRs and Customer Success platforms (e.g., Gainsight) is desirable. • Formal training or working knowledge of USP<797>/<800> or other compounding standards is desirable. • HIPAA training required on hire and annually. • Preferred certifications: Certified Customer Success Manager (CCSM), Lean/Six Sigma. EMPLOYEE BENEFITS, HEALTH AND WELLNESS Comprehensive benefits include medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. PHYSICAL REQUIREMENTS The employee is required to communicate effectively, remain stationary for extended periods, use office productivity devices, move around the office and corporate campus, and regularly stand, walk, reach, climb, balance, stoop, kneel, crouch, or crawl.

🏢 Summary: Business Operations Manager role focused on leading and improving the SIOP process, cross-functional operational planning, and data-driven decision-making in a high-growth advanced manufacturing environment. The position partners across engineering, operations, supply chain, finance, and data teams to optimize planning systems, analytics, governance, and operational performance. This onsite role in Torrance, CA emphasizes operational excellence, process improvement, and scalable business operations. 🗂️ Requirements: Bachelor's degree in Supply Chain, Operations Management, Engineering, Business, Finance, or related field, 5–8+ years of experience in business operations, S&OP/SIOP, program management, supply chain, production planning, or engineering operations, Experience in advanced manufacturing, electronics, aerospace, medical devices, or related technology-intensive sectors, Ability to lawfully access information and technology subject to US export controls, Experience leading cross-functional projects involving data and business processes, Proficiency with ERP/MRP systems and planning or analytics tools, Strong understanding of forecasting, capacity planning, inventory optimization, lead time management, and product lifecycle management, Excellent communication and cross-functional facilitation skills 📃 Skills: SAP, Oracle, Kinaxis, o9, PowerBI, ERP, MRP, SIOP, S&OP, Analytics, Forecasting, Planning, Inventory, SupplyChain, KPIs, Automation 🏢 Description: Purpose The Business Operations Manager is a cross-functional leader responsible for enabling high-quality, data-driven decision-making, operational alignment, and communication across the organization. This role establishes and facilitates the business processes, operation rhythms, and governance that enable Engineering, Programs, Operations, Supply Chain, Finance and other functional teams to make informed decisions, manage risk, and execute against company priorities. This role will own and facilitate the Sales, Inventory, and Operations Planning (SIOP) process, using it as the cross-functional forum to align demand, supply, capacity, inventory, and financial objectives. As the organization matures, the role will expand beyond SIOP to strengthen broader business operating mechanisms, improve cross-functional communication, enhance organizational visibility, and build scalable decision-making processes. Success in this role requires navigating ambiguity, translating complex data into actionable insights, aligning stakeholders with competing priorities, and continually improving the systems, analytics, and governance that support operational excellence in a fast-paced, high-growth environment. The Role • Lead and continually improve the company's monthly SIOP process, ensuring timely inputs, scenario analysis, and clear decisions at each step. • Facilitate structured business reviews that align Sales, Programs, Engineering, Operations, Supply Chain, Finance and other functional teams around priorities, risks, dependencies, and execution plans. • Develop and maintain trusted reporting dashboards, KPIs, and data governance processes that provide leadership with accurate, actionable insights. • Partner closely with data science and digital teams to improve planning systems, reporting capabilities, automation, and analytics that support scalable business operations. • Identify cross-functional risks, constraints, and opportunities, driving mitigation plans and ensuring decisions are documented, communicated, and executed. • Partner with Finance and functional leaders to ensure operational plans support strategic and financial objectives. • Lead continuous improvement initiatives by evaluating existing processes, identifying inefficiencies and opportunities, partnering with functional leaders to design improved ways of working, and driving measurable improvements to operational performance. • Lead implementation of process improvements through excellent project management, stakeholder coordination and buy-in, defining business requirements, supporting software system development, driving change management, and ensuring successful adoption of new processes and tools. Basic Qualifications • Ability to lawfully access information and technology that is subject to US export controls • Bachelor's degree in Supply Chain, Operations Management, Engineering, Business, Finance, or related field • 5 – 8+ years of progressive experience in business operations, S&OP/SIOP, program management, supply chain, production planning, engineering operations, or other cross-functional operational leadership roles within advanced manufacturing, electronics, aerospace, medical devices, or related technology-intensive sectors • Excellent communication and facilitation skills, with a proven ability to influence and drive decisions cross-functionally and at all levels of an organization • Experience leading impactful cross-functional projects involving data and business processes • Strong analytical skills with proficiency in ERP/MRP systems and advanced planning or analytics tools (e.g. SAP, Oracle, Kinaxis, o9, Power BI, or similar) • Solid understanding of key supply chain concepts: forecasting, capacity planning, inventory optimization, lead time management, and product lifecycle management Behavioral Competencies • Growth mindset with a track record of building or maturing processes • Comfort operating in fast-changing, ambiguous environments with imperfect data and time-constrained decisions • Systems thinker who can simplify complex data and business planning processes into high-level visuals and discussions for decision-making • Data-driven and highly analytical • Strong collaborator who breaks down functional silos and creates shared ownership of the plan • Bias for action with a focus on execution and measurable results • Highly organized and detail-oriented • Strong influencer and facilitator who can align senior leaders and technical teams around difficult tradeoff decisions Work Environment • This role is based onsite in the Torrance, CA office. Compensation • SIOP Manager (Lead) / S06: $133,580 - $183,680 • SIOP Manager (Principal) / S07: $154,300 - $212,160 What We Offer • Competitive salary, equity plan, and discretionary incentive bonus opportunities • Paid vacation, sick time, company holidays, year-end shutdown, and paid parental leave • Comprehensive health and wellness benefits including HMO and PPO options • Company-sponsored life insurance and disability coverage • Learning and development reimbursement opportunities • Collaborative and high-performing work environment Equal Employment Opportunity Divergent is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected characteristics. Additional Information The company participates in E-Verify to confirm employment eligibility in the United States. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO), qualified applicants with arrest and conviction records will be considered for employment.

🏢 Summary: Leadership role overseeing regional account management, retention, and revenue expansion in a regulated healthcare environment. The position focuses on AI-enabled forecasting, customer growth strategies, compliance-driven execution, and cross-functional collaboration to drive scalable post-sale performance. Candidates will lead high-performing teams while improving customer retention, operational efficiency, and enterprise growth. 🗂️ Requirements: 10+ years in account management, customer success, or post-sale commercial leadership, 1+ years leading managers or senior leaders, Experience improving retention and expansion in regulated or complex industries, Advanced proficiency with CRM platforms and forecasting tools, Experience with AI-driven analytics and data-driven decision-making, Strong knowledge of compliance and risk management in regulated environments, Bachelor's degree or equivalent experience, Ability to manage cross-functional collaboration across operations, finance, legal, quality, and sales 📃 Skills: CRM, AI, Analytics, Forecasting, Pipeline, Segmentation, Automation, Dashboards, Finance, Operations, Legal, Compliance, Quality, Healthcare, LifeSciences 🏢 Description: Position Summary: The Director, Account Management – West/Midwest leads regional post-sale revenue performance, retention, and expansion across Empower's customer base, directly impacting predictable growth, customer lifetime value, and enterprise trust. This role owns strategy, operating cadence, and leader development, ensuring disciplined execution, accurate forecasting, and compliant delivery. Leveraging AI as a force multiplier, the leader scales insight generation, prioritization, and decision quality to accelerate speed, consistency, and outcomes. Operating within a hyper-growth, highly regulated 503A/503B environment, the role aligns customer commitments with quality, regulatory, and operational realities. Success requires strong strategic thinking, rigorous execution, and exceptional learning agility to navigate complexity, elevate standards, and deliver durable, scalable performance while building teams, strengthening cross-functional orchestration, and institutionalizing repeatable systems that enhance transparency, accountability, and long-term value creation across the region. Responsibilities: Regional Account Revenue Ownership - Revenue Ownership: Own regional retention and expansion performance by designing AI-enabled account strategies, optimizing pricing and renewal motions, and ensuring disciplined execution. Drive predictable growth through data-informed prioritization, pipeline visibility, and risk mitigation while protecting margin, compliance, and service quality in a regulated healthcare environment. - Growth Strategy: Develop scalable expansion frameworks leveraging AI-driven segmentation, opportunity scoring, and customer insights to unlock wallet share. Align regional growth plans with enterprise priorities, ensuring execution rigor, cross-functional coordination, and measurable outcomes. - Forecast Accuracy: Establish high-confidence forecasting systems using AI-enhanced analytics, standardized inspection cadences, and performance dashboards. Partner with Finance and Revenue Operations to ensure data integrity, reduce variability, and proactively surface risks. Account Management Team Leadership - Leader Development: Build and coach high-performing managers through structured development plans, performance analytics, and AI-supported coaching insights. Elevate leadership capability, reinforce accountability, and cultivate a culture of excellence. - Performance Management: Drive clear expectations, rigorous inspection rhythms, and data-backed performance interventions. Utilize AI tools to identify gaps, optimize productivity, and enhance decision-making across the regional account management organization. - Talent Strategy: Attract, retain, and develop top-tier talent through structured hiring, succession planning, and capability building. Leverage AI in talent assessment and workforce planning to ensure scalable leadership pipelines aligned with growth trajectory. Customer Stewardship and Executive Engagement - Executive Engagement: Own senior-level customer relationships, leading strategic conversations, escalations, and negotiations with credibility and transparency. Use AI-driven insights to anticipate needs, strengthen trust, and align customer expectations with operational realities. - Value Delivery: Ensure consistent delivery of customer commitments through disciplined account planning, proactive communication, and performance tracking. Integrate AI tools to monitor satisfaction, identify risks, and enhance service quality across complex, high-value accounts. - Retention Strategy: Design and execute retention programs leveraging predictive analytics, health scoring, and engagement models. Mitigate churn risks early while reinforcing long-term partnerships that drive sustainable growth and enterprise confidence. Compliance-Embedded Account Execution - Process Optimization: Standardize account management workflows using AI-enabled automation, playbooks, and performance metrics. Drive efficiency, scalability, and consistency while reducing manual effort and improving execution quality across the region. - Cross-Functional Collaboration: Orchestrate collaboration across Operations, Quality, Finance, Legal, and Sales to ensure seamless account execution. Clarify ownership, streamline escalation paths, and align priorities to operate as a unified enterprise system. - Risk Management: Embed compliance, quality, and contractual guardrails into all account activities. Partner with regulatory and legal teams to proactively identify risks, ensure adherence, and prevent exposure in a highly regulated 503A/503B environment. Forecasting, Renewal Discipline, and Predictability - Data Utilization: Leverage AI and advanced analytics to generate actionable insights, inform strategy, and enhance decision-making. Drive adoption of data-driven practices that improve speed, accuracy, and business outcomes across account management functions. - System Scaling: Build scalable systems, frameworks, and governance models that support rapid growth. Ensure repeatability, transparency, and alignment with enterprise standards while enabling flexibility in a dynamic, high-growth environment. - Continuous Improvement: Champion a culture of innovation and learning agility by integrating AI tools, testing new approaches, and refining processes. Continuously elevate performance standards to sustain competitive advantage and operational excellence. Knowledge and Skills: - Advanced proficiency in CRM platforms, forecasting tools, and AI-driven analytics for pipeline management, customer insights, and performance optimization within complex, high-growth commercial environments. - Strong leadership capability in building, coaching, and scaling high-performing teams, with expertise in performance management, talent development, and organizational design aligned to strategic priorities. - Deep understanding of regulated business environments, including risk management, compliance alignment, and cross-functional coordination across quality, legal, and operational stakeholders. - Exceptional communication, executive presence, and strategic thinking skills, with the ability to influence senior stakeholders, manage complexity, and drive enterprise-level outcomes. Experience and Qualifications: - 10 to 15 years of experience leading account management, customer success, or post-sale commercial organizations, with at least 1 to 2 years leading leaders. - Demonstrated success improving retention, expansion, and customer trust in regulated or complex environments. - Experience operating within healthcare, life sciences, or similarly governed industries preferred. - Bachelor's degree required, or equivalent experience considered. Key Competencies: - Customer Focus: Builds trust through customer-centric solutions. - Strategic AI: Guides responsible AI adoption and adaptation. - Optimizes Work Processes: Drives efficiency with continuous improvement. - Collaborates: Partners effectively to achieve shared goals. - Resourcefulness: Secures and deploys resources efficiently. - Manages Complexity: Simplifies and solves complex challenges. - Ensures Accountability: Delivers on commitments with integrity. - Situational Adaptability: Adjusts approach to shifting conditions. - Communicates Effectively: Tailors messages to diverse audiences. Values: - People: Empowering people defines who we are. - Quality: Excellence in every product, every time. - Service: Serving others is our highest purpose. - Innovation: Advancing care through technology and discovery. Employee Benefits, Health and Wellness: We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Physical Requirements: While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

🏢 Summary: Leadership role responsible for building and optimizing early-stage sales pipeline for clinical AI solutions within large health systems. The position manages Regional Development Managers, drives outreach and qualification strategy, and aligns cross-functional teams to ensure high-quality pipeline creation and deal progression. Ideal for an experienced SaaS sales development leader with strong forecasting, stakeholder engagement, and process-scaling expertise. 🗂️ Requirements: Bachelor's degree in Business, Healthcare Administration, or related field, 6+ years in B2B hypergrowth SaaS sales, 3–4+ years managing SDR/BDR/RDM teams, Proven end-to-end pipeline creation ownership (research to handoff), Experience in stakeholder mapping and multi-persona engagement, Experience coaching discovery and pitch skills, Experience leading hiring, onboarding, and talent development for sales development teams, Strong pipeline forecasting and risk assessment ability, Experience aligning Sales, Marketing, RevOps, and Customer Success around KPIs 📃 Skills: SaaS, B2B, CRM, Forecasting, PipelineManagement, StakeholderMapping, AccountResearch, SalesEnablement, RevOps, KPITracking 🏢 Description: Position Overview This is a visionary and execution-oriented Team Manager of Regional Development who leads a high-performing team of Regional Development Managers (RDMs) in building early-stage sales pipeline for clinical AI solutions within large health systems. Reporting to the AVP of Regional Development, you will own the end-to-end design, implementation, and continuous optimization of research, outreach, discovery, and whitespace processes that drive stakeholder engagement, lead qualification, and deal progression across clinical, IT, and C-suite personas. You will serve as the strategic architect of pipeline creation, partnering with Sales, Marketing, RevOps, and Executive leadership to align RDM activities with Aidoc's aiOS™ and CARE™ narrative, regional market dynamics, and cross-functional conversion goals. The ideal candidate is a proactive process builder with demonstrated success scaling account development motions in SaaS technology, exceptional cross-functional influence, and a data-driven approach to performance management. Strategic Alignment & Territory Leadership - Partner with Sales, Marketing, and Executive leadership to align RDM activities with company strategy and commercial narrative. - Guide RDMs in account planning, whitespace identification, and territory coverage. Pipeline Oversight & Deal Progression - Own the full early-stage pipeline from initial research through deal handoff. - Ensure quality across account research, stakeholder engagement, MQL follow-up, and governance execution. - Partner cross-functionally to maintain pipeline health and progression standards. Outreach, Qualification & Coaching - Develop and iterate outreach cadences, playbooks, and qualification frameworks. - Manage RDM training, certification, and ongoing coaching through regular call reviews, feedback sessions, and messaging workshops. Team Leadership & Talent Development - Lead with confidence, empathy, and accountability. - Run effective 1:1s focused on development. - Own hiring, onboarding, and talent development. - Manage Sales–RDM partnerships to ensure meaningful territory contribution. Forecasting & Upward Communication - Deliver reliable pipeline forecasts grounded in quality judgment. - Communicate performance, risks, and team insights to leadership. - Escalate strategically when needed. Qualifications - Bachelor's degree in Business, Healthcare Administration, or a related field; advanced degree a plus. - 6+ years in B2B hypergrowth SaaS sales with at least 3–4+ years managing SDR/BDR/RDM teams. - Proven ownership of end-to-end pipeline creation motions: research → outreach → discovery → qualification → handoff. - Expertise in stakeholder mapping, account research, and multi-persona engagement (clinicians, IT, C-suite). - Demonstrated ability to coach discovery and pitch skills, manage training and certification programs, and track adherence and progress. - Experience leading hiring processes, onboarding programs, and talent development for sales development teams. - Strong forecasting judgment with the ability to assess pipeline quality and communicate risks proactively. - Exceptional cross-functional influence; experience aligning Sales, Marketing, RevOps, and Customer Success around shared KPIs. - High urgency, low ego; thrives in ambiguity and drives clarity without waiting for direction. What We Offer - Medical, dental, and vision benefits. - Stock options for full-time employees. - Flexible time off without accrual limits, coordinated with manager and team. - 401(k) plan with company match, life insurance, and long- and short-term disability. - Opportunity to directly improve medical care and impact patient outcomes. Aidoc is committed to creating an inclusive workplace and equal opportunity for all individuals.