Business Process Owner (Salesforce/O2C)

🏢 Summary: The role focuses on optimizing and managing Order-to-Cash (O2C) processes within a Salesforce-enabled environment, including process mapping, user story creation, UAT leadership, and compliance with audit and SOX controls. It involves driving automation adoption, ensuring proper governance, and supporting finance teams through training and change management. The position requires strong finance operations expertise combined with platform literacy and process improvement skills. 🗂️ Requirements: 5+ years of Finance operations experience, Hands-on experience with Order-to-Cash processes, Experience working in a Salesforce-enabled environment, Ability to design and execute UAT scenarios, Knowledge of audit trails, segregation of duties, and SOX controls, Experience writing Finance user stories, Ability to track and analyze adoption KPIs 📃 Skills: Salesforce, O2C, UAT, SOX, KPIs, Automation, Finance, ProcessMapping, UserStories 🏢 Description: Responsibilities Map out detailed current and future-state Order-to-Cash processes. Write Finance user stories with clear context and prioritize based on business value and friction points. Design test scenarios, lead UAT sign-off sessions, and document expected behaviors. Ensure platform automations respect audit trails, segregation of duties, and SOX controls. Measure and track adoption KPIs such as activation rates and processing times. Provide necessary materials to train agents and onboard users. Requirements 5+ years of experience in Finance operations with an Order-to-Cash (O2C) focus. Prior experience in a Salesforce-enabled environment is preferred. Salesforce platform literacy to evaluate agent-assisted automations. Autonomous, structured approach to managing workloads. Proven ability to act as a change champion and overcome user resistance. Offer Our client offers a fast-paced and energetic environment where your unique skillset will be nurtured. You will find real connections, continuous opportunities to grow, and a supportive team that celebrates success together. If you are ready to drive meaningful change and shape the future of the industry, apply today!

🏢 Summary: Opportunity for an experienced Oracle ERP Order to Cash (O2C) Functional SME to support a federal financial management modernization program, leading design, configuration, and implementation of O2C processes within an Oracle Core Financial System SaaS environment. The role focuses on ensuring compliant, auditable revenue and receivables operations aligned with federal standards. The position involves close collaboration with cross-functional teams, supporting testing, data migration, integrations, and post-go-live optimization. 🗂️ Requirements: Minimum 6 years of Oracle ERP O2C functional implementation experience, Experience with Oracle EBS Receivables and/or Oracle Cloud Financials (Accounts Receivable, Billing), Experience supporting federal government Oracle ERP implementations, Deep knowledge of federal receivables management and revenue recognition standards, Experience configuring Oracle O2C modules, Experience developing functional design documents and test scripts, Experience leading SIT, UAT, and go-live activities, Understanding of O2C integrations with General Ledger, P2P, and Budget Execution, Ability to obtain and maintain Public Trust / Suitability clearance, Bachelor’s degree in Accounting, Finance, Business Administration, Information Technology or related field 📃 Skills: Oracle, ERP, O2C, Receivables, Billing, OrderManagement, EBS, OracleCloud, SaaS, FASAB, USSGL, SIT, UAT, GeneralLedger, P2P, BudgetExecution, AutoInvoice, Lockbox, SQL, DATAAct 🏢 Description: At i360technologies, we specialize in business consulting and technology services for federal agencies. We are seeking an experienced Order to Cash (O2C) Functional SME to support an enterprise financial management modernization program. The O2C Functional SME will serve as the subject matter expert for the full Order to Cash cycle within the Oracle-based Core Financial System (Core FS) SaaS solution, ensuring the end-to-end revenue and receivables process is accurately designed, configured, and implemented to meet federal financial management requirements. This role collaborates closely with Functional Leads, Technical SMEs, and program stakeholders to deliver a compliant, efficient, and auditable O2C solution across multiple federal agencies. Responsibilities: Serve as the primary subject matter expert for the Order to Cash lifecycle, encompassing customer/agreement setup, billing, invoicing, revenue recognition, accounts receivable, collections, and cash application within the Oracle Core FS SaaS environment. Lead requirements gathering, gap analysis, and functional design sessions to document O2C business process requirements and map them to Oracle system capabilities. Configure and validate Oracle O2C modules (including Oracle Receivables, Order Management, and related subledgers) in alignment with federal accounting standards (FASAB/USSGL) and agency-specific requirements. Develop and maintain functional design documents, configuration workbooks, test scripts, and O2C process flows and standard operating procedures (SOPs). Lead and support System Integration Testing (SIT), User Acceptance Testing (UAT), and Operational Readiness Demonstrations for O2C functional areas. Collaborate with the data migration team to support conversion of open receivables, customer master data, and historical transaction data from legacy systems to the new Core FS solution. Work with integration teams to define and validate inbound/outbound data exchanges between the Core FS O2C modules and agency billing, collection, and mission systems. Support the design and implementation of automated O2C processes including electronic invoicing, lockbox processing, and automated cash application where applicable. Provide functional guidance on revenue recognition policies, intragovernmental transaction processing, and reimbursable agreement management in compliance with OMB, FASAB, and agency-specific policies. Coordinate with the Oracle Trainer to develop and review O2C end-user and administrator training materials, job aids, and knowledge management resources. Support financial audit readiness activities related to the O2C cycle, including documentation of internal controls, reconciliation procedures, and response to audit findings. Participate in change management and stakeholder engagement activities to support agency readiness for O2C process changes during migration. Monitor post-go-live O2C operations and provide hypercare support to resolve issues and optimize system performance. Qualifications Minimum 6 years of experience in Oracle ERP Order to Cash functional implementation, including Oracle E-Business Suite (EBS) Receivables and/or Oracle Cloud Financials (Accounts Receivable, Billing). Demonstrated experience supporting federal government Oracle ERP implementations with O2C scope, preferably within CFO Act agency environments. Deep knowledge of federal receivables management, intragovernmental transactions, reimbursable agreements, and revenue recognition under federal accounting standards. Experience developing functional design documents, configuration workbooks, and test scripts for Oracle O2C modules. Proficiency leading and supporting SIT, UAT, and go-live readiness activities for O2C functional areas. Strong understanding of the integration points between O2C and other financial management process areas including General Ledger, Procurement to Pay (P2P), and Budget Execution. Excellent analytical, facilitation, and communication skills with demonstrated ability to work effectively with both technical teams and non-technical agency stakeholders. Ability to obtain and maintain a Public Trust / Suitability clearance. Bachelor's degree in Accounting, Finance, Business Administration, Information Technology, or a related field. Equivalent combination of education and experience may be considered. Preferred Qualifications Experience supporting large-scale, multi-agency federal financial management SaaS migrations. Familiarity with the Federal Integrated Business Framework (FIBF) Federal Financial Management (FFM) Business Standards applicable to the O2C process area. Experience with Oracle advanced collections, AutoInvoice, and lockbox processing in a federal shared services context. Knowledge of DATA Act compliance requirements as they relate to receivables and revenue reporting. Experience supporting financial statement audit readiness for O2C-related balances and disclosures. Familiarity with AI/ML-driven automation of receivables and cash application processes. Oracle EBS or Oracle Cloud Financials certification in Receivables or Order Management. Certified Government Financial Manager (CGFM) or Certified Public Accountant (CPA) credential preferred. Benefits: Holidays - Eleven Retirement Plan (401k) Matching Short-Term & Long-Term Disability Life Insurance (Basic, Voluntary & AD&D) Health Care Plan (Medical, Dental & Vision) Paid Time Off (0-3 years - 15 Days PTO | 3+ years 20 Days) i360 is an Equal Opportunity Employer - Minority/Female/Veteran/DisabilityWe are an equal opportunity employer, including disability and protected veteran status. Only Direct Hires - No recruiting or staffing firms' submissions will be considered.

🏢 Summary: Lead end-to-end SAP Order-to-Cash projects in a regulated environment, ensuring successful delivery of implementations, rollouts, and enhancements. The role focuses on managing integrations, governance, compliance, and cross-regional collaboration to deliver scalable and high-quality SAP solutions. 🗂️ Requirements: 10+ years professional experience, 5+ years hands-on SAP experience, Strong expertise in Order-to-Cash processes, Experience managing large-scale international SAP projects, Experience in regulated environments, Hands-on experience with SAP platforms and system integrations, Knowledge of compliance frameworks and system validation, Fluency in English 📃 Skills: SAP, Order-to-Cash, SAP SD, Integrations, Compliance, Validation, Governance, Reporting, ChangeManagement, ProjectManagement 🏢 Description: We are looking for an experienced SAP Project Manager to lead complex initiatives within the Order-to-Cash domain in a highly regulated industry. This role involves full ownership of project delivery across sales, billing, receivables, and related integrations, ensuring alignment with business objectives and compliance standards. You will collaborate with cross-functional teams in an international environment, driving scalable and robust SAP solutions while maintaining a strong focus on quality, governance, and continuous improvement. Your tasks: Lead end-to-end delivery of SAP Order-to-Cash projects, including implementations, rollouts, and system enhancements Define project scope, timelines, risks, and budgets while ensuring adherence to agreed objectives Coordinate collaboration between business stakeholders and technical teams across multiple regions Oversee integrations with external systems and partners, ensuring data consistency and reliability Manage external vendors and delivery teams in distributed environments Drive governance, reporting, change management, and transition activities into support Requirements: At least 10 years of overall professional experience, including a minimum of 5 years of hands-on experience with SAP, with strong expertise in Order-to-Cash processes and related modules Proven track record in managing large-scale, international SAP projects within regulated environments Hands-on experience with modern SAP platforms and system integrations Solid understanding of compliance frameworks and system validation practices Strong analytical thinking, problem-solving, and stakeholder management skills Excellent communication abilities and experience working in cross-functional, global teams, and fluency in English

🏢 Summary: Full-time remote B2B contract for an IT Product Owner within the Salesforce (SF1) ecosystem in retail media, focused on optimizing Sales and Finance productivity through Agentforce and AI features. The role involves managing product backlogs, governing sprints, defining adoption KPIs, and coordinating cross-team dependencies. The assignment runs until the end of 2026 with possible extensions. 🗂️ Requirements: 3–5 years of IT Product Owner experience in Salesforce ecosystem, Experience with Agentforce product management, Backlog management and sprint governance experience, Use case scoping and sizing experience, Adoption KPI definition and tracking, Dependency management with cross-functional teams, Experience supporting change management for product releases, Proficiency in English 📃 Skills: Salesforce, SF1, Agentforce, SalesCloud, ServiceCloud, AI, Scrum, KPIs, Backlog, Governance, Reporting, BPO 🏢 Description: Work mode: remotely Assignment type : B2B Contract length – until the end of 2026 + prolongations Start – ASAP Language – English Industry - retail media Workload : Full time Work using your own equipment . Summary: The IT Product Owner plays a pivotal role in optimizing user productivity within the SF1 framework by managing product backlogs, ensuring effective sprint governance, and facilitating the adoption of AI features across Sales and Finance operations. Responsibilities: Manage product backlog including sprint governance, acceptance criteria, and definitions across Sales and Finance agent use cases. Demonstrate familiarity with SF1 platform including Sales Cloud, Service Cloud, and Agentforce configuration. Scope and size use cases; transform friction points into actionable agent stories. Define and track adoption KPIs such as activation rates and error reduction, reporting metrics to V-Team Lead. Coordinate with BPO counterparts and development teams to manage dependencies effectively. Support change management by collaborating on user communication and training for agent releases. Maintain awareness of the Agentforce roadmap to identify relevant platform releases for SF1 productivity. Key Requirements: Experience in IT product ownership within Salesforce ecosystem (3-5 years). Strong understanding of Agentforce product management including backlog management and sprint governance. Use case scoping & sizing experience. Proficiency in English. Adoption measurement — defines adoption KPIs (activation rate, time-saved, error reduction); tracks metrics and reports to V-Team Lead Dependency management — coordinates with BPO counterparts, IIT shared platform team, and Agentforce Developer on delivery sequencing. Change management support — collaborates with BPO profiles on user communication, training design and launch readiness for each agent release. Agentforce roadmap awareness — stays current on platform releases; identifies upcoming capabilities relevant to SF1 productivity use cases Nice to Have: Experience with AI and agent features. Strong skills in user empathy and communication with Sales and Finance teams. Proficiency in French.

🏢 Summary: Business Operations Manager role focused on leading and improving the SIOP process, cross-functional operational planning, and data-driven decision-making in a high-growth advanced manufacturing environment. The position partners across engineering, operations, supply chain, finance, and data teams to optimize planning systems, analytics, governance, and operational performance. This onsite role in Torrance, CA emphasizes operational excellence, process improvement, and scalable business operations. 🗂️ Requirements: Bachelor's degree in Supply Chain, Operations Management, Engineering, Business, Finance, or related field, 5–8+ years of experience in business operations, S&OP/SIOP, program management, supply chain, production planning, or engineering operations, Experience in advanced manufacturing, electronics, aerospace, medical devices, or related technology-intensive sectors, Ability to lawfully access information and technology subject to US export controls, Experience leading cross-functional projects involving data and business processes, Proficiency with ERP/MRP systems and planning or analytics tools, Strong understanding of forecasting, capacity planning, inventory optimization, lead time management, and product lifecycle management, Excellent communication and cross-functional facilitation skills 📃 Skills: SAP, Oracle, Kinaxis, o9, PowerBI, ERP, MRP, SIOP, S&OP, Analytics, Forecasting, Planning, Inventory, SupplyChain, KPIs, Automation 🏢 Description: Purpose The Business Operations Manager is a cross-functional leader responsible for enabling high-quality, data-driven decision-making, operational alignment, and communication across the organization. This role establishes and facilitates the business processes, operation rhythms, and governance that enable Engineering, Programs, Operations, Supply Chain, Finance and other functional teams to make informed decisions, manage risk, and execute against company priorities. This role will own and facilitate the Sales, Inventory, and Operations Planning (SIOP) process, using it as the cross-functional forum to align demand, supply, capacity, inventory, and financial objectives. As the organization matures, the role will expand beyond SIOP to strengthen broader business operating mechanisms, improve cross-functional communication, enhance organizational visibility, and build scalable decision-making processes. Success in this role requires navigating ambiguity, translating complex data into actionable insights, aligning stakeholders with competing priorities, and continually improving the systems, analytics, and governance that support operational excellence in a fast-paced, high-growth environment. The Role • Lead and continually improve the company's monthly SIOP process, ensuring timely inputs, scenario analysis, and clear decisions at each step. • Facilitate structured business reviews that align Sales, Programs, Engineering, Operations, Supply Chain, Finance and other functional teams around priorities, risks, dependencies, and execution plans. • Develop and maintain trusted reporting dashboards, KPIs, and data governance processes that provide leadership with accurate, actionable insights. • Partner closely with data science and digital teams to improve planning systems, reporting capabilities, automation, and analytics that support scalable business operations. • Identify cross-functional risks, constraints, and opportunities, driving mitigation plans and ensuring decisions are documented, communicated, and executed. • Partner with Finance and functional leaders to ensure operational plans support strategic and financial objectives. • Lead continuous improvement initiatives by evaluating existing processes, identifying inefficiencies and opportunities, partnering with functional leaders to design improved ways of working, and driving measurable improvements to operational performance. • Lead implementation of process improvements through excellent project management, stakeholder coordination and buy-in, defining business requirements, supporting software system development, driving change management, and ensuring successful adoption of new processes and tools. Basic Qualifications • Ability to lawfully access information and technology that is subject to US export controls • Bachelor's degree in Supply Chain, Operations Management, Engineering, Business, Finance, or related field • 5 – 8+ years of progressive experience in business operations, S&OP/SIOP, program management, supply chain, production planning, engineering operations, or other cross-functional operational leadership roles within advanced manufacturing, electronics, aerospace, medical devices, or related technology-intensive sectors • Excellent communication and facilitation skills, with a proven ability to influence and drive decisions cross-functionally and at all levels of an organization • Experience leading impactful cross-functional projects involving data and business processes • Strong analytical skills with proficiency in ERP/MRP systems and advanced planning or analytics tools (e.g. SAP, Oracle, Kinaxis, o9, Power BI, or similar) • Solid understanding of key supply chain concepts: forecasting, capacity planning, inventory optimization, lead time management, and product lifecycle management Behavioral Competencies • Growth mindset with a track record of building or maturing processes • Comfort operating in fast-changing, ambiguous environments with imperfect data and time-constrained decisions • Systems thinker who can simplify complex data and business planning processes into high-level visuals and discussions for decision-making • Data-driven and highly analytical • Strong collaborator who breaks down functional silos and creates shared ownership of the plan • Bias for action with a focus on execution and measurable results • Highly organized and detail-oriented • Strong influencer and facilitator who can align senior leaders and technical teams around difficult tradeoff decisions Work Environment • This role is based onsite in the Torrance, CA office. Compensation • SIOP Manager (Lead) / S06: $133,580 - $183,680 • SIOP Manager (Principal) / S07: $154,300 - $212,160 What We Offer • Competitive salary, equity plan, and discretionary incentive bonus opportunities • Paid vacation, sick time, company holidays, year-end shutdown, and paid parental leave • Comprehensive health and wellness benefits including HMO and PPO options • Company-sponsored life insurance and disability coverage • Learning and development reimbursement opportunities • Collaborative and high-performing work environment Equal Employment Opportunity Divergent is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected characteristics. Additional Information The company participates in E-Verify to confirm employment eligibility in the United States. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO), qualified applicants with arrest and conviction records will be considered for employment.

🏢 Summary: 1-year remote contract role focused on SAP Order to Cash and Tax within E-invoicing and E-reporting projects. The position involves designing and optimizing SAP-based tax and reporting solutions, ensuring compliance, and resolving technical tax issues in SAP FI/CO. The consultant collaborates cross-functionally to implement and manage e-reporting solutions such as SAP DRC. 🗂️ Requirements: Minimum 5 years experience with technical tax issues in SAP FI/CO, Hands-on experience with VAT reporting and withholding tax in SAP, Proven experience implementing and managing SAP e-reporting solutions, Experience with SAP DRC (Document and Reporting Compliance), Ability to analyze business requirements and design SAP solutions, Experience resolving tax and compliance issues within SAP, Knowledge of tax compliance requirements 📃 Skills: SAP, FI/CO, VAT, DRC, E-invoicing, E-reporting, Tax, Compliance 🏢 Description: The SAP Order to Cash and Tax team is looking to expand its capacity within the E-invoicing and E-reporting project area. Contract: 1 year with possibility of extension 100% remote Tasks Analyse business requirements and define best practices and processes in collaboration with other experts and design solutions to meet business needs Manage and resolve tax issues within the SAP environment Implement and optimise our reporting solutions to ensure compliance with tax regulations Collaborate with cross-functional teams including supply chain, finance, DD&IT, and external partners Develop and maintain documentation related to SAP processes and procedures Expectations We are looking for a consultant who can collaborate across functional areas, bringing SAP technical expertise into practice. For you to succeed in the role, you preferably have: Deep experience working with technical tax issues in SAP FI/CO, for instance VAT reporting and withholding tax (minimum of 5 years) Proven expertise in implementing and managing e-reporting solutions, preferably SAP DRC (Document and Reporting Compliance) Strong communication, coordination, and vendor interaction skills, including experience translating between technical and business requirements to a variety of stakeholders as the position is line of business facing Strong analytical skills with the ability to identify and resolve complex business problems Knowledge of compliance requirements

🏢 Summary: Technical Project Manager role leading end-to-end delivery of FinTech and data-driven technology projects, from requirements and backlog through development, UAT, deployment and stabilization. The position bridges finance, trading and operations with IT, data and BI teams, ensuring structured execution, roadmap ownership and production readiness. 🗂️ Requirements: Experience in technology project delivery roles (Technical Project Manager, Delivery Manager, Product Owner, IT Project Manager, Business Analyst), Background in IT/data/software delivery, Strong understanding of SDLC, Understanding of web applications, Understanding of APIs, Understanding of databases, Understanding of BI reporting, Understanding of system integrations, Understanding of production environments, Knowledge of finance or strong interest in trading and financial metrics, Fluent Polish (C2), English minimum B2 📃 Skills: SDLC, Web, API, Databases, BI, Integrations, Reporting, Finance, Trading 🏢 Description: Zakres odpowiedzialności ·  Prowadzenie projektów technologicznych end-to-end: od wymagań, planu i backlogu, przez development, po UAT, wdrożenie i stabilizację. ·  Zarządzanie pracą zespołu FinTech: priorytety, ownerzy, terminy, zależności, follow-up, eskalacje i kontrola dowożenia. ·  Przekładanie potrzeb finansów, tradingu, operacji i analityki na konkretne zadania dla zespołów IT, data, BI i automatyzacji. ·  Budowa i utrzymanie roadmapy: kamienie milowe, ryzyka, blokery, decyzje do podjęcia, zależności i wpływ biznesowy. ·  Zarządzanie backlogiem: user stories, acceptance criteria, definicja done, priorytetyzacja i kontrola postępu prac. ·  Koordynacja współpracy między developerami, data engineerami, data science, DevOps, analitykami i użytkownikami biznesowymi. ·  Regularne raportowanie statusu: postęp, blokery, ryzyka, decyzje, właściciele oraz plan kolejnych działań. ·  Organizacja testów akceptacyjnych, komunikacji wdrożeń, dokumentacji użytkowej i przekazania rozwiązań do pracy operacyjnej. Wymagania ·  Doświadczenie jako Technical Project Manager, Delivery Manager, Product Owner, IT Project Manager, Business Analyst lub podobna rola w projektach technologicznych. ·  Background IT/data/software delivery oraz zdolność rozmowy z zespołem technicznym bez konieczności samodzielnego programowania. ·  Dobre rozumienie SDLC, aplikacji webowych, API, baz danych, raportowania BI, integracji systemowych i środowisk produkcyjnych. ·  Wiedza finansowa lub silne zainteresowanie finansami: trading, rynki energii, P&L, cash flow, marża, ryzyko, ekspozycje i KPI zarządcze. ·  Bardzo dobra organizacja pracy: priorytety, terminy, ownerzy, ryzyka, egzekucja ustaleń, follow-up i dyscyplina projektowa. ·  Umiejętność syntetycznej komunikacji zarządczej: status, ryzyko, decyzja, termin, właściciel i wpływ biznesowy. ·  Polski C2, angielski minimum B2. Mile widziane ·  Doświadczenie w fintech, energetyce, tradingu, finansach, ERP, systemach billingowych, data platforms lub aplikacjach wewnętrznych. ·  Podstawowa znajomość SQL, Power BI, API/Swagger, Git, CI/CD, chmury lub Kubernetes na poziomie umożliwiającym pracę z zespołem technicznym. ·  Praktyka w Jira, Linear, Azure DevOps, GitHub Projects, Confluence lub podobnym narzędziu do zarządzania backlogiem i dokumentacją. ·  Doświadczenie w pracy z Data Engineerami, Data Scientistami, developerami, DevOps i użytkownikami biznesowymi. Co oferujemy ·  Realny wpływ na rozwój zespołu FinTech, wewnętrznych platform technologicznych, procesów danych i automatyzacji biznesowych. ·  Pracę na styku IT, danych, finansów, tradingu i operacji, z ekspozycją na decyzje biznesowe i priorytety zarządcze. ·  Duży zakres ownershipu: od organizacji pracy projektowej, przez priorytetyzację, po wdrożenia i stabilizację rozwiązań. ·  Środowisko, które oczekuje odpowiedzialności, jasnej komunikacji, dobrej organizacji i konsekwentnego dowożenia efektów.

🏢 Summary: The role focuses on optimizing sales efficiency by improving processes and tools across the commercial organization, with a strong emphasis on CRM and Sales Tech stack effectiveness. It involves designing a comprehensive client 360 view and target data model to support the full sales cycle. The position requires close collaboration with commercial teams and IT to drive continuous process improvement and maximize ROI from sales technologies. 🗂️ Requirements: Experience in sales or revenue operations functions, Proven experience with CRM systems, particularly Salesforce, Ability to design and optimize sales processes, Experience in managing complex projects, Strong analytical skills for complex data analysis, Fluency in English, Ability to collaborate with commercial teams and IT stakeholders 📃 Skills: Salesforce, CRM, SalesTech, DataModeling, Analytics, ProcessImprovement, ProjectManagement 🏢 Description: Summary: The Senior Sales Excellence Process Owner is responsible for enhancing sales efficiency through process and tooling improvement projects in collaboration with commercial teams and IT. The role aims to maximize the return on investment from Sales Tech stack. What we offer: Contract Length: 9 months+ prolongation Type of contract: B2B Contract Work Model: Remote Responsibilities: Collaborate with various levels of commercial organization to align business needs with effective solutions. Design and build a comprehensive client 360 view to capture essential client relationships in the media industry. Create a foundational target data model covering the entire sales cycle for the commercial organization. Analyze and reflect on current CRM processes, proposing actionable solutions to enhance adherence and functionality. Serve as a subject matter expert to design best-in-class experiences for Sales and Account Management teams in CRM. Develop strategies for continuous process improvement, increasing sales effectiveness and efficiency. Employ advanced problem-solving skills to address challenges, escalating complex issues as necessary. Key Requirements: Strong business acumen with experience in sales roles or strategic sales/revenue operations functions. Analytical skills for structuring complex analyses into clear insights. Fluency in English, with the ability to engage and present to senior stakeholders. Proven experience in managing complex projects with excellent organizational skills. Previous experience with CRM systems, particularly Salesforce. Nice to Have: Knowledge of building or designing a brand-new CRM system. Experience in fast-paced environments requiring strategic thinking and results-oriented decision-making. Ability to work independently and collaboratively across functions.

🏢 Summary: Sales Operations Specialist role focused on revenue enablement, RFP and pitch management, pipeline optimization, sales content development, and cross-functional sales and marketing operations support. The position supports business development growth through lead generation, event activation, reporting, and sales enablement infrastructure in a digital marketing environment. Includes competitive compensation, hybrid work, professional development, and comprehensive benefits. 🗂️ Requirements: 2–6+ years in revenue enablement, sales enablement, or business development operations, Experience in digital marketing or agency environment, Expertise managing RFP and pitch processes, Knowledge of B2B sales funnels and lead generation strategies, Experience driving cross-functional revenue initiatives, Project management skills, Organizational skills, Stakeholder management skills, Communication skills, Ability to manage multiple priorities, Self-starter mindset 📃 Skills: Salesforce, Asana, ChatGPT, AwesomeTable, CassidyAI, Excel, B2B, RFP, CRM, Sales, Marketing, Reporting, Analytics 🏢 Description: About the Role: WITHIN is seeking a Sales Operation Specialist to build and scale the revenue enablement function across the full business development lifecycle. This role sits at the intersection of Sales, Marketing, and Revenue Operations, ensuring teams are equipped with the processes, content, and insights needed to drive consistent pipeline growth and revenue impact. You will own and optimize how new business is brought to market—from RFP strategy and pitch development to outbound/inbound lead generation support, event activation, and sales material development. This role requires a highly organized operator with strong strategic instincts who can both execute and elevate revenue-driving initiatives. Responsibilities include, but are not limited to: Revenue Strategy & Pipeline Enablement - Partner with Sales, Marketing, and Revenue Operations to drive alignment across pipeline generation and revenue growth initiatives - Support and operationalize outbound and inbound lead generation efforts, including outreach coordination, targeting strategy, and follow-up workflows - Help define and improve processes that increase conversion across the business development funnel - Track, analyze, and report on pipeline performance and enablement impact, identifying opportunities for optimization RFP, Pitch & Sales Enablement Leadership - Own and quarterback the end-to-end RFP and audit process, ensuring high-quality, strategic, and timely deliverables - Lead cross-functional collaboration to develop pitch narratives, presentations, and responses that differentiate the company in market - Provide strategic input to senior sales leadership on positioning, packaging, and go-to-market approaches - Continuously refine RFP and pitch materials based on performance, learnings, and evolving capabilities Event & Pre-Sales Activation - Own pre-event revenue activation strategies for key conferences and industry moments - Develop and execute outreach plans to drive meeting volume and qualified pipeline ahead of events - Coordinate cross-functional efforts to ensure sales teams are equipped with the right messaging, materials, and targets - Drive post-event follow-up processes to maximize conversion of event-driven opportunities Marketing & Content Enablement - Partner closely with Marketing to develop and deploy revenue-driving assets, including case studies, thought leadership, and campaign support materials - Own the development, organization, and evolution of all sales materials (decks, case studies, one-pagers, FAQs, etc.) - Ensure all materials reflect current positioning, capabilities, and proof points aligned to growth priorities - Identify content gaps and proactively drive creation of materials that support pipeline generation Sales Operations & Enablement Infrastructure - Build and maintain a centralized repository for RFP responses, FAQs, and sales materials to improve efficiency and consistency - Collaborate with Revenue Operations to refine sales processes, tools, and methodologies - Evaluate and implement enablement tools that improve team productivity and output quality - Lead ongoing sales training and enablement programs, including onboarding materials and continuous learning initiatives - Oversee contract organization and documentation workflows across platforms Must Have Qualifications/Experience - 2–6+ years of experience in revenue enablement, sales enablement, or business development operations within a digital marketing or agency environment - Strong expertise in managing and improving the RFP and pitch process - Proven ability to drive cross-functional initiatives that impact pipeline and revenue growth - Strong understanding of B2B sales funnels, lead generation strategies, and conversion metrics - Exceptional project management and organizational skills, with the ability to manage multiple high-priority workstreams - Excellent communication and stakeholder management skills, including experience working with senior leadership - Self-starter mindset with the ability to identify gaps and proactively build solutions Nice to Have Qualifications/Experience - Experience supporting or executing outbound/inbound lead generation and event-driven pipeline strategies - Familiarity with sales enablement and marketing tools (Asana, Salesforce, Cassidy AI, ChatGPT, AwesomeTable, etc.) - Experience working closely with marketing teams on content strategy and campaign execution - Experience building or managing content repositories or knowledge hubs - Exposure to data analysis and reporting tied to pipeline performance and sales effectiveness Interview Process - Excel knowledge and typing test Benefits - Unlimited vacation policy - Monthly phone stipend - Comprehensive medical, dental, and vision insurance options - 401(K) plan with matching - Dog friendly office - Hybrid work opportunity - Professional Development Program - Seamless allowance Compensation Total compensation based on education, experience, and skills level: $60,000–$126,658 Level 1 - $60,000–$87,600 Entry Level - Meets qualifications on a minimum basis Level 2 - $87,600–$115,200 Developing Level - Meets qualifications on a modest basis Level 3 - $115,200–$142,800 Junior Level - Exceeds qualifications on a moderate basis Level 4 - $142,800–$170,400 Middle Level - Exceeds qualifications on a strong basis Level 5 - $170,400–$198,000 Advanced Level - Exceeds qualifications on an extensive or advanced basis AI-Assisted Screening Notice As part of the initial application review process, an AI-assisted tool may be used to compare skills and job titles from resumes with the requirements of the role. The tool evaluates information based on contextual relevance and is used only to support the manual review process. It is not used to make hiring decisions.

🏢 Summary: The role offers a senior-level opportunity to support federal agencies in implementing, migrating, and maintaining Oracle Federal Financials R12 with a focus on Procure-to-Pay, CLM, and G-Invoicing. The position involves functional leadership across onboarding, production support, help desk operations, and business process improvements within Oracle R12 shared services. It requires deep expertise in federal financial processes and Oracle EBS modules, along with eligibility for federal security clearance. 🗂️ Requirements: 8+ years Oracle Federal Financials R12 functional experience, Expertise in P2P, CLM, and G-Invoicing, Experience with Oracle Purchasing, iProcurement, Payables, Suppliers, Funds Management, Inventory, AME, Experience with Federal Acquisition processes, IPAC, Direct and Reimbursable Orders, Experience in Oracle implementations, migrations, testing, and production support, Bachelor’s degree in Business, Finance, Accounting, Information Systems or related field, U.S. Citizenship or Permanent Residency, Ability to obtain and maintain Public Trust clearance, Ability to pass federal background investigation 📃 Skills: Oracle, R12, P2P, CLM, G-Invoicing, IPAC, iProcurement, Payables, Suppliers, Funds, Inventory, AME, EBS, Remedy, SQL 🏢 Description: We are seeking an experienced Oracle Federal Financials R12 Functional SME with expertise in Procure-to-Pay (P2P), Contract Lifecycle Management (CLM), and G-Invoicing. The candidate will support federal agency migrations, implementation activities, production support, business process improvements, and Oracle R12 shared service operations. Key Responsibilities Gather and analyze business requirements and conduct fit-gap assessments. Support federal agency onboarding and migration to Oracle Federal Financials R12. Provide functional expertise in P2P, CLM, and G-Invoicing processes. Support the Help desk, including resolving deployed Agency functional issues and elevating defects and change requests through the Configuration Management process. Document Help desk trouble tickets in the help desk ticketing tool (Remedy) and leverage the tool to create help desk metrics and frequently asked question (FAQ) guides. Analyze and resolve reported help desk problems. Review configurations and recommend process improvements and best practices. Design functional solutions, interfaces, conversions, reports, and data mappings. Support testing, training, cutover planning, deployment, and post-production activities. Troubleshoot and resolve Oracle EBS production issues and service requests. Document requirements, designs, test results, configurations, and project deliverables. Support help desk operations and provide functional guidance to users and project teams. Qualifications 8+ years of Oracle Federal Financials R12 functional experience. Strong expertise in Oracle Purchasing, iProcurement, Payables, CLM, Suppliers, Funds Management, Inventory, and AME. Experience with Federal Acquisition processes, G-Invoicing, IPAC, Direct and Reimbursable Orders. Proven experience in Oracle implementations, migrations, testing, and production support. Strong analytical, troubleshooting, communication, and customer service skills. Bachelor's degree in business, Finance, Accounting, Information Systems, or related field. Must be a U.S. Citizen and able to pass a Federal Background Investigation. Security & Eligibility Requirements Ability to obtain and maintain a federal Public Trust (suitability) clearance Must be able to pass a federal background investigation U.S. Citizenship or Permanent Residency required (no visa sponsorship available) Benefits Referral Bonus (401k) Matching Holidays – Eleven Technology Reimbursement Short-Term & Long-Term Disability Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (0-3 years - 15 Days PTO | 3+ years 20 Days) 80% Employer Paid Health Care Plan (Medical, Dental & Vision) Equal Opportunity Employer Minority/Female/Veteran/Disability All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or status within any other protected group. Only direct applicants will be considered. Submissions from recruiting or staffing firms will not be accepted.