Business Process Owner (Salesforce/O2C)

🏢 Summary: The role focuses on optimizing and managing Order-to-Cash (O2C) processes within a Salesforce-enabled environment, including process mapping, user story creation, UAT leadership, and compliance with audit and SOX controls. It involves driving automation adoption, ensuring proper governance, and supporting finance teams through training and change management. The position requires strong finance operations expertise combined with platform literacy and process improvement skills. 🗂️ Requirements: 5+ years of Finance operations experience, Hands-on experience with Order-to-Cash processes, Experience working in a Salesforce-enabled environment, Ability to design and execute UAT scenarios, Knowledge of audit trails, segregation of duties, and SOX controls, Experience writing Finance user stories, Ability to track and analyze adoption KPIs 📃 Skills: Salesforce, O2C, UAT, SOX, KPIs, Automation, Finance, ProcessMapping, UserStories 🏢 Description: Responsibilities Map out detailed current and future-state Order-to-Cash processes. Write Finance user stories with clear context and prioritize based on business value and friction points. Design test scenarios, lead UAT sign-off sessions, and document expected behaviors. Ensure platform automations respect audit trails, segregation of duties, and SOX controls. Measure and track adoption KPIs such as activation rates and processing times. Provide necessary materials to train agents and onboard users. Requirements 5+ years of experience in Finance operations with an Order-to-Cash (O2C) focus. Prior experience in a Salesforce-enabled environment is preferred. Salesforce platform literacy to evaluate agent-assisted automations. Autonomous, structured approach to managing workloads. Proven ability to act as a change champion and overcome user resistance. Offer Our client offers a fast-paced and energetic environment where your unique skillset will be nurtured. You will find real connections, continuous opportunities to grow, and a supportive team that celebrates success together. If you are ready to drive meaningful change and shape the future of the industry, apply today!

🏢 Summary: Full-time remote B2B contract for an IT Product Owner within the Salesforce (SF1) ecosystem in retail media, focused on optimizing Sales and Finance productivity through Agentforce and AI features. The role involves managing product backlogs, governing sprints, defining adoption KPIs, and coordinating cross-team dependencies. The assignment runs until the end of 2026 with possible extensions. 🗂️ Requirements: 3–5 years of IT Product Owner experience in Salesforce ecosystem, Experience with Agentforce product management, Backlog management and sprint governance experience, Use case scoping and sizing experience, Adoption KPI definition and tracking, Dependency management with cross-functional teams, Experience supporting change management for product releases, Proficiency in English 📃 Skills: Salesforce, SF1, Agentforce, SalesCloud, ServiceCloud, AI, Scrum, KPIs, Backlog, Governance, Reporting, BPO 🏢 Description: Work mode: remotely Assignment type : B2B Contract length – until the end of 2026 + prolongations Start – ASAP Language – English Industry - retail media Workload : Full time Work using your own equipment . Summary: The IT Product Owner plays a pivotal role in optimizing user productivity within the SF1 framework by managing product backlogs, ensuring effective sprint governance, and facilitating the adoption of AI features across Sales and Finance operations. Responsibilities: Manage product backlog including sprint governance, acceptance criteria, and definitions across Sales and Finance agent use cases. Demonstrate familiarity with SF1 platform including Sales Cloud, Service Cloud, and Agentforce configuration. Scope and size use cases; transform friction points into actionable agent stories. Define and track adoption KPIs such as activation rates and error reduction, reporting metrics to V-Team Lead. Coordinate with BPO counterparts and development teams to manage dependencies effectively. Support change management by collaborating on user communication and training for agent releases. Maintain awareness of the Agentforce roadmap to identify relevant platform releases for SF1 productivity. Key Requirements: Experience in IT product ownership within Salesforce ecosystem (3-5 years). Strong understanding of Agentforce product management including backlog management and sprint governance. Use case scoping & sizing experience. Proficiency in English. Adoption measurement — defines adoption KPIs (activation rate, time-saved, error reduction); tracks metrics and reports to V-Team Lead Dependency management — coordinates with BPO counterparts, IIT shared platform team, and Agentforce Developer on delivery sequencing. Change management support — collaborates with BPO profiles on user communication, training design and launch readiness for each agent release. Agentforce roadmap awareness — stays current on platform releases; identifies upcoming capabilities relevant to SF1 productivity use cases Nice to Have: Experience with AI and agent features. Strong skills in user empathy and communication with Sales and Finance teams. Proficiency in French.

🏢 Summary: The role focuses on optimizing sales efficiency by improving processes and tools across the commercial organization, with a strong emphasis on CRM and Sales Tech stack effectiveness. It involves designing a comprehensive client 360 view and target data model to support the full sales cycle. The position requires close collaboration with commercial teams and IT to drive continuous process improvement and maximize ROI from sales technologies. 🗂️ Requirements: Experience in sales or revenue operations functions, Proven experience with CRM systems, particularly Salesforce, Ability to design and optimize sales processes, Experience in managing complex projects, Strong analytical skills for complex data analysis, Fluency in English, Ability to collaborate with commercial teams and IT stakeholders 📃 Skills: Salesforce, CRM, SalesTech, DataModeling, Analytics, ProcessImprovement, ProjectManagement 🏢 Description: Summary: The Senior Sales Excellence Process Owner is responsible for enhancing sales efficiency through process and tooling improvement projects in collaboration with commercial teams and IT. The role aims to maximize the return on investment from Sales Tech stack. What we offer: Contract Length: 9 months+ prolongation Type of contract: B2B Contract Work Model: Remote Responsibilities: Collaborate with various levels of commercial organization to align business needs with effective solutions. Design and build a comprehensive client 360 view to capture essential client relationships in the media industry. Create a foundational target data model covering the entire sales cycle for the commercial organization. Analyze and reflect on current CRM processes, proposing actionable solutions to enhance adherence and functionality. Serve as a subject matter expert to design best-in-class experiences for Sales and Account Management teams in CRM. Develop strategies for continuous process improvement, increasing sales effectiveness and efficiency. Employ advanced problem-solving skills to address challenges, escalating complex issues as necessary. Key Requirements: Strong business acumen with experience in sales roles or strategic sales/revenue operations functions. Analytical skills for structuring complex analyses into clear insights. Fluency in English, with the ability to engage and present to senior stakeholders. Proven experience in managing complex projects with excellent organizational skills. Previous experience with CRM systems, particularly Salesforce. Nice to Have: Knowledge of building or designing a brand-new CRM system. Experience in fast-paced environments requiring strategic thinking and results-oriented decision-making. Ability to work independently and collaboratively across functions.

🏢 Summary: Lead end-to-end SAP Order-to-Cash projects in a regulated environment, ensuring successful delivery of implementations, rollouts, and enhancements. The role focuses on managing integrations, governance, compliance, and cross-regional collaboration to deliver scalable and high-quality SAP solutions. 🗂️ Requirements: 10+ years professional experience, 5+ years hands-on SAP experience, Strong expertise in Order-to-Cash processes, Experience managing large-scale international SAP projects, Experience in regulated environments, Hands-on experience with SAP platforms and system integrations, Knowledge of compliance frameworks and system validation, Fluency in English 📃 Skills: SAP, Order-to-Cash, SAP SD, Integrations, Compliance, Validation, Governance, Reporting, ChangeManagement, ProjectManagement 🏢 Description: We are looking for an experienced SAP Project Manager to lead complex initiatives within the Order-to-Cash domain in a highly regulated industry. This role involves full ownership of project delivery across sales, billing, receivables, and related integrations, ensuring alignment with business objectives and compliance standards. You will collaborate with cross-functional teams in an international environment, driving scalable and robust SAP solutions while maintaining a strong focus on quality, governance, and continuous improvement. Your tasks: Lead end-to-end delivery of SAP Order-to-Cash projects, including implementations, rollouts, and system enhancements Define project scope, timelines, risks, and budgets while ensuring adherence to agreed objectives Coordinate collaboration between business stakeholders and technical teams across multiple regions Oversee integrations with external systems and partners, ensuring data consistency and reliability Manage external vendors and delivery teams in distributed environments Drive governance, reporting, change management, and transition activities into support Requirements: At least 10 years of overall professional experience, including a minimum of 5 years of hands-on experience with SAP, with strong expertise in Order-to-Cash processes and related modules Proven track record in managing large-scale, international SAP projects within regulated environments Hands-on experience with modern SAP platforms and system integrations Solid understanding of compliance frameworks and system validation practices Strong analytical thinking, problem-solving, and stakeholder management skills Excellent communication abilities and experience working in cross-functional, global teams, and fluency in English

🏢 Summary: The role focuses on optimizing Sales operations by defining user stories, validating agent workflows, and enhancing Salesforce-based processes to improve productivity and deal velocity. You will collaborate with sales teams to drive adoption, track performance metrics, and prioritize high-impact workflow improvements. 🗂️ Requirements: 5+ years of experience in Sales Operations or BizOps, Experience with Salesforce CRM, Expertise in pipeline management, Expertise in sales forecasting, Experience with Sales Cloud workflows, Ability to drive adoption among field sales teams 📃 Skills: Salesforce, SalesforceSalesCloud, CRM, PipelineManagement, Forecasting, UAT, SalesOperations, BizOps 🏢 Description: Responsibilities Specify Sales user stories and define precise acceptance criteria. Validate agent behavior in UAT sessions alongside field sales participants. Map current and future-state Sales processes to create enablement and training materials. Track feature usage, deal velocity, and representative productivity metrics post-deployment. Maintain alignment with sales leadership regarding priorities and business constraints. Evaluate where agent workflows address friction better than competitive tools. Requirements 5+ years of experience in Sales operations or BizOps. Salesforce CRM experience is a baseline requirement. Deep expertise in pipeline management, forecasting, and Sales Cloud workflows. Ability to influence field sales teams and drive adoption without direct mandate. Pragmatic approach to scoping, focusing first on high-value workflows over complexity. Offer Our client offers a fast-paced and energetic environment where your unique skillset will be nurtured. You will find real connections, continuous opportunities to grow, and a supportive team that celebrates success together. If you are ready to drive meaningful change and shape the future of the industry, apply today!

🏢 Summary: Product Owner role within digital banking, focused on enhancing user experience across digital channels. The position requires strong payments knowledge and extensive banking experience to drive backlog prioritization and stakeholder alignment. The role involves leading agile product development and ensuring delivery aligned with customer and business goals. 🗂️ Requirements: 5+ years experience in finance or banking sector, Knowledge of payments, 5+ years experience as Product Owner, Experience in agile environments, Stakeholder management experience, Ability to manage and prioritize product backlog, Fluent English 📃 Skills: Payments, Banking, Finance, ProductOwner, Agile, UX, Backlog, StakeholderManagement, Mobile, Frontend, English 🏢 Description: One of our clients in the banking sector is looking for a Product Owner to become part of a dedicated development team focused on enhancing user experience in digital banking channels. The ideal candidate must possess knowledge of payments and a minimum of 5 years of experience in the finance or banking industry. As a Product Owner, you are expected to lead with a proactive mindset, ensuring alignment with customer needs and business goals. Main responsibilities: Collaborating with the development team by serving as the voice of the customer during product decisions and trade-offs. Collaborating with stakeholders to align on business impact, success metrics, and prioritization Working closely with the UX design team to define best-in-class user experience Owning and prioritizing the product backlog based on customer needs and business impact Planning and communicating delivery milestones while managing dependencies. Key requirements: 5+ years of experience in the finance or banking sector with knowledge of payments 5+ years of proven experience as a Product Owner at both strategic and operational levels Strong stakeholder management capabilities, with ability to motivate and lead others Proactive, innovative, can-do mindset to convert complex requirements into actionable items Experience working in agile environments Fluent in English, both written and spoken. Nice-to-have: Background in UX or experience delivering mobile/front-end applications Experience working with remote teams Experience in large organizational settings. Start: 15.06.2026 End : 15.12.2026 Location: Copenhagen Workload: 100% Note: Please note that rates are aligned with mid-market levels.

🏢 Summary: Opportunity for an experienced Oracle ERP Order to Cash (O2C) Functional SME to support a federal financial management modernization program, leading design, configuration, and implementation of O2C processes within an Oracle Core Financial System SaaS environment. The role focuses on ensuring compliant, auditable revenue and receivables operations aligned with federal standards. The position involves close collaboration with cross-functional teams, supporting testing, data migration, integrations, and post-go-live optimization. 🗂️ Requirements: Minimum 6 years of Oracle ERP O2C functional implementation experience, Experience with Oracle EBS Receivables and/or Oracle Cloud Financials (Accounts Receivable, Billing), Experience supporting federal government Oracle ERP implementations, Deep knowledge of federal receivables management and revenue recognition standards, Experience configuring Oracle O2C modules, Experience developing functional design documents and test scripts, Experience leading SIT, UAT, and go-live activities, Understanding of O2C integrations with General Ledger, P2P, and Budget Execution, Ability to obtain and maintain Public Trust / Suitability clearance, Bachelor’s degree in Accounting, Finance, Business Administration, Information Technology or related field 📃 Skills: Oracle, ERP, O2C, Receivables, Billing, OrderManagement, EBS, OracleCloud, SaaS, FASAB, USSGL, SIT, UAT, GeneralLedger, P2P, BudgetExecution, AutoInvoice, Lockbox, SQL, DATAAct 🏢 Description: At i360technologies, we specialize in business consulting and technology services for federal agencies. We are seeking an experienced Order to Cash (O2C) Functional SME to support an enterprise financial management modernization program. The O2C Functional SME will serve as the subject matter expert for the full Order to Cash cycle within the Oracle-based Core Financial System (Core FS) SaaS solution, ensuring the end-to-end revenue and receivables process is accurately designed, configured, and implemented to meet federal financial management requirements. This role collaborates closely with Functional Leads, Technical SMEs, and program stakeholders to deliver a compliant, efficient, and auditable O2C solution across multiple federal agencies. Responsibilities: Serve as the primary subject matter expert for the Order to Cash lifecycle, encompassing customer/agreement setup, billing, invoicing, revenue recognition, accounts receivable, collections, and cash application within the Oracle Core FS SaaS environment. Lead requirements gathering, gap analysis, and functional design sessions to document O2C business process requirements and map them to Oracle system capabilities. Configure and validate Oracle O2C modules (including Oracle Receivables, Order Management, and related subledgers) in alignment with federal accounting standards (FASAB/USSGL) and agency-specific requirements. Develop and maintain functional design documents, configuration workbooks, test scripts, and O2C process flows and standard operating procedures (SOPs). Lead and support System Integration Testing (SIT), User Acceptance Testing (UAT), and Operational Readiness Demonstrations for O2C functional areas. Collaborate with the data migration team to support conversion of open receivables, customer master data, and historical transaction data from legacy systems to the new Core FS solution. Work with integration teams to define and validate inbound/outbound data exchanges between the Core FS O2C modules and agency billing, collection, and mission systems. Support the design and implementation of automated O2C processes including electronic invoicing, lockbox processing, and automated cash application where applicable. Provide functional guidance on revenue recognition policies, intragovernmental transaction processing, and reimbursable agreement management in compliance with OMB, FASAB, and agency-specific policies. Coordinate with the Oracle Trainer to develop and review O2C end-user and administrator training materials, job aids, and knowledge management resources. Support financial audit readiness activities related to the O2C cycle, including documentation of internal controls, reconciliation procedures, and response to audit findings. Participate in change management and stakeholder engagement activities to support agency readiness for O2C process changes during migration. Monitor post-go-live O2C operations and provide hypercare support to resolve issues and optimize system performance. Qualifications Minimum 6 years of experience in Oracle ERP Order to Cash functional implementation, including Oracle E-Business Suite (EBS) Receivables and/or Oracle Cloud Financials (Accounts Receivable, Billing). Demonstrated experience supporting federal government Oracle ERP implementations with O2C scope, preferably within CFO Act agency environments. Deep knowledge of federal receivables management, intragovernmental transactions, reimbursable agreements, and revenue recognition under federal accounting standards. Experience developing functional design documents, configuration workbooks, and test scripts for Oracle O2C modules. Proficiency leading and supporting SIT, UAT, and go-live readiness activities for O2C functional areas. Strong understanding of the integration points between O2C and other financial management process areas including General Ledger, Procurement to Pay (P2P), and Budget Execution. Excellent analytical, facilitation, and communication skills with demonstrated ability to work effectively with both technical teams and non-technical agency stakeholders. Ability to obtain and maintain a Public Trust / Suitability clearance. Bachelor's degree in Accounting, Finance, Business Administration, Information Technology, or a related field. Equivalent combination of education and experience may be considered. Preferred Qualifications Experience supporting large-scale, multi-agency federal financial management SaaS migrations. Familiarity with the Federal Integrated Business Framework (FIBF) Federal Financial Management (FFM) Business Standards applicable to the O2C process area. Experience with Oracle advanced collections, AutoInvoice, and lockbox processing in a federal shared services context. Knowledge of DATA Act compliance requirements as they relate to receivables and revenue reporting. Experience supporting financial statement audit readiness for O2C-related balances and disclosures. Familiarity with AI/ML-driven automation of receivables and cash application processes. Oracle EBS or Oracle Cloud Financials certification in Receivables or Order Management. Certified Government Financial Manager (CGFM) or Certified Public Accountant (CPA) credential preferred. Benefits: Holidays - Eleven Retirement Plan (401k) Matching Short-Term & Long-Term Disability Life Insurance (Basic, Voluntary & AD&D) Health Care Plan (Medical, Dental & Vision) Paid Time Off (0-3 years - 15 Days PTO | 3+ years 20 Days) i360 is an Equal Opportunity Employer - Minority/Female/Veteran/DisabilityWe are an equal opportunity employer, including disability and protected veteran status. Only Direct Hires - No recruiting or staffing firms' submissions will be considered.

🏢 Summary: B2B Project Manager role leading end-to-end delivery of a cross-border migration of banking operations from Germany to France. The position focuses on Agile-driven execution, coordination across business and technology teams, and ensuring governance, risk control, and timely delivery in a regulated environment. Fully remote, long-term engagement with immediate start. 🗂️ Requirements: Proven project management experience in complex environments, Strong knowledge of Agile methodologies, Experience delivering end-to-end projects or workstreams, Ability to manage risks, issues, and dependencies, Experience with governance, reporting, and documentation processes, Fluency in English, Availability for B2B contract, Availability to start ASAP 📃 Skills: Agile, Scrum, ProjectManagement, RiskManagement, Governance, Reporting, DataMigration, FinancialServices, StakeholderManagement 🏢 Description: Industry: banking Remote work: 100% Project language: English Project length: open-end Start: ASAP Assignment type: B2B Summary: This role is essential for overseeing the migration of the German entity's operations into France, focusing on effective project delivery and stakeholder communication throughout this transitional phase. Responsibilities: Owns end-to-end delivery of projects or workstreams, ensuring outcomes are delivered on time, in scope, and to quality standards. Coordinates across business, technology, and third-party teams to maintain delivery alignment. Removes blockers and manages risks/issues to maintain delivery momentum. Drives Agile delivery practices (sprints, planning, stand-ups, retrospectives). Acts as the main point of contact for stakeholders, providing clear updates and managing expectations. Ensures governance, reporting, and documentation are maintained throughout delivery. Focuses on delivery efficiency, continuous improvement, and value realization. Supports prioritization and sequencing of work with Product Owners and senior stakeholders. Must Haves: Proven experience in project management and delivery within complex environments. Strong understanding of Agile methodologies. Excellent communication and stakeholder management skills. Problem-solving abilities to navigate challenges effectively. Nice to Have: Experience within financial services or regulated environments. Familiarity with data migration processes.

🏢 Summary: The role involves leading end-to-end project delivery for the migration of a banking entity’s operations from Germany to France, ensuring timely, in-scope, and high-quality outcomes. It focuses on coordinating cross-functional teams, driving Agile practices, and maintaining governance and stakeholder communication throughout the transition. The position supports continuous improvement and efficient delivery in a complex, regulated environment. 🗂️ Requirements: Proven experience in project management in complex environments, Strong knowledge of Agile methodologies, Experience coordinating cross-functional technical teams, Ability to manage risks, issues, and dependencies, Experience with governance, reporting, and project documentation, Fluent English for project communication, Availability for B2B engagement, Experience in banking or regulated environments, Knowledge of data migration processes 📃 Skills: Agile, Scrum, Kanban, ProjectManagement, StakeholderManagement, RiskManagement, DataMigration, Governance, Reporting, English 🏢 Description: Industry: banking Remote work: 100% Project language: English Project length: open-end Start: ASAP Assignment type: B2B Summary: This role is essential for overseeing the migration of the German entity's operations into France, focusing on effective project delivery and stakeholder communication throughout this transitional phase. Responsibilities: Owns end-to-end delivery of projects or workstreams, ensuring outcomes are delivered on time, in scope, and to quality standards. Coordinates across business, technology, and third-party teams to maintain delivery alignment. Removes blockers and manages risks/issues to maintain delivery momentum. Drives Agile delivery practices (sprints, planning, stand-ups, retrospectives). Acts as the main point of contact for stakeholders, providing clear updates and managing expectations. Ensures governance, reporting, and documentation are maintained throughout delivery. Focuses on delivery efficiency, continuous improvement, and value realization. Supports prioritization and sequencing of work with Product Owners and senior stakeholders. Must Haves: Proven experience in project management and delivery within complex environments. Strong understanding of Agile methodologies. Excellent communication and stakeholder management skills. Problem-solving abilities to navigate challenges effectively. Nice to Have: Experience within financial services or regulated environments. Familiarity with data migration processes.

🏢 Summary: The role involves owning and developing Microsoft Dynamics 365 within a defined business process area, combining Product Owner and Business Analyst responsibilities. The position focuses on prioritizing the D365 roadmap, managing the backlog, and translating business needs into functional solutions within an ERP environment. It requires close collaboration with stakeholders and development teams to deliver standardized, scalable solutions aligned with business objectives. 🗂️ Requirements: Proven experience as Product Owner or Business Analyst, Experience in ERP environments, Hands-on experience with Microsoft Dynamics 365, Experience in requirements management, Experience in process modeling, Experience working in agile environments, Understanding of end-to-end Order-to-Delivery processes, Knowledge of system architecture and integration principles, Ability to manage and prioritize product backlog, Experience in test planning and acceptance activities 📃 Skills: D365, Dynamics, ERP, Agile, Backlog, Requirements, BPMN, Integration, Architecture, KPIs, UserStories, Testing 🏢 Description: Description: Product Owner – D365 (with Business Analyst responsibilities) Scope: - Ownership of Microsoft Dynamics 365 (D365) within an assigned functional area (e.g., Order-to-Delivery) - Cross-functional collaboration with IT, business stakeholders, and external partners - Contribution to ways of working, standardization, and continuous improvement initiatives - Monitoring and follow-up of relevant KPIs linked to processes and system support About the role: The Product Owner – D365 is responsible for owning, prioritizing, and developing functionality within Microsoft Dynamics 365 (D365) for a defined process area. The role ensures that D365 solutions effectively support business needs, are standardized where applicable, and deliver measurable business value. This position combines strategic product ownership with hands-on Business Analyst responsibilities, bridging business requirements and technical delivery. Start: ASAP Length: 1 year probably longer Location: 3 days/week in Södertälje Key responsibilities: Product Ownership: - Own and manage the product vision and roadmap for D365 within the assigned domain - Ensure that development initiatives and changes align with business objectives and architectural principles - Prioritize and maintain the product backlog based on business value, risks, and dependencies - Define scope and make decisions on functional priorities - Act as the primary interface between business stakeholders and development teams - Ensure solutions are scalable and compliant with established standards Business Analyst Responsibilities: - Analyze and document current and future-state business processes - Elicit, structure, and document business requirements - Translate business needs into user stories and functional specifications - Facilitate workshops and requirements gathering sessions - Support solution design in collaboration with architects and development teams - Contribute to test planning, execution, and acceptance activities - Ensure traceability between requirements, delivered solutions, and business outcomes Required qualifications: Experience: - Proven experience as a Product Owner, Business Analyst, or in a similar role - Experience working within ERP environments - Hands-on experience with Microsoft Dynamics 365 - Experience in requirements management and process modeling - Experience working in agile environments Knowledge: - Strong understanding of end-to-end business processes, preferably within Order-to-Delivery - Good understanding of system architecture and integration principles - Ability to analyze data and track performance through KPIs Skills: - Strong analytical and structured approach to work - Excellent communication skills - Ability to prioritize effectively and make informed decisions - Strong stakeholder management capabilities Personal profile: - Structured and analytical mindset - Strong communication and interpersonal skills - Ability to prioritize and make decisions in a dynamic environment - Proven ability to manage and engage stakeholders effectively