Director, Product Strategy & Operations

About the Role

The Director of Product Strategy & Operations is a senior individual contributor reporting to the SVP of Product. This role acts as the force multiplier for Product leadership and the operating backbone of how the Product organization builds, plans, measures, and launches. The mandate spans strategy and roadmap development, metrics and analytics ownership, AI tooling enablement, and end-to-end launch operations.

Strategy, Planning, and Investment

• Lead the annual, quarterly, and monthly planning cadence for the Product organization, from inputs (market, customer, competitive, data) to outputs (roadmap, OKRs, investment thesis).
• Develop and defend a portfolio investment point of view, determining where to invest or divest.
• Drive executive-level product reviews and prepare leadership materials for board and executive meetings.
• Build prioritization frameworks that clarify trade-offs and support data-driven decisions.

Metrics, OKRs, and Product Analytics

• Own the Product organization’s KPI system, including leading and lagging indicators, OKRs, instrumentation standards, NPS methodology, and executive dashboards.
• Run the product analytics stack and in-app guidance program.
• Establish operating mechanisms to monitor product health and performance.
• Translate quantitative insights into clear executive narratives.

AI Tooling and Best Practices

• Advance adoption of AI prototyping and coding tools, including Claude.
• Improve how Product and Design teams leverage AI tools.
• Capture and share best practices and maintain internal AI knowledge repositories.

Launch Operations and PM Craft

• Own the end-to-end product launch process from beta to GA to adoption in collaboration with Marketing, Sales, Customer Success, and Support.
• Scale early access and beta programs across segments.
• Elevate product management standards, including hiring profiles, leveling, onboarding, and tooling.
• Embed voice of customer into prioritization and product decisions.

Qualifications

• 8+ years in product management, product operations, strategy and operations, or management consulting, including experience in a $100M+ ARR B2B SaaS Product organization.
• Demonstrated ownership of planning and OKR processes for sizable Product or Engineering teams.
• Proficiency in SQL, BI tools, and product analytics platforms such as Pendo, Amplitude, or Mixpanel.
• Experience building executive dashboards and reporting systems.
• Experience leading cross-functional SaaS product launches.
• Strong written communication and ability to operate effectively in ambiguous environments.

Bonus Qualifications

• Experience as a Product Manager or PM leader.
• Familiarity with accounting, ERP, audit, or finance workflows.
• Experience supporting senior product leadership in a chief-of-staff capacity.
• Experience establishing a Product Operations function.

Compensation and Benefits

• Base pay range: $188,000–$282,000.
• Comprehensive benefits package including Medical, Dental, Vision, Family Forming benefits, Life & Disability Insurance, and Unlimited Vacation.
• Compensation determined based on qualifications and interview process outcomes.