Regional Director, RLS Operations (Central)

🏢 Summary: The Regional Director of Operations leads multi-market clinic operations in New York and New Jersey, overseeing performance, profitability, and strategic execution across outpatient healthcare settings. This role drives KPI-based performance improvements, manages P&L responsibility, and ensures operational excellence, compliance, and team development. The position requires extensive experience managing multiple clinics and healthcare operations in a fast-paced environment. 🗂️ Requirements: Bachelor's degree in Business or related field, 6+ years managing P&L in a healthcare delivery setting, Experience managing multiple clinics and markets in healthcare, Knowledge of clinical operations, revenue cycle, HR, EHRs, federal regulations and compliance, Experience in outpatient surgery centers, Ability to establish and manage KPIs, Proficiency in MS Office, Residence in New York or New Jersey 📃 Skills: P&L, KPIs, EHR, EMR, MSOffice, eClinicalWorks, NextGen, Allscripts, Anthem, HIPAA 🏢 Description: The Regional Director of Operations works under the supervision of the VP of Operations on the management of daily operations and profitability. This position is a multi-faceted, highly visible leadership role over managers and operations in an assigned region, requiring sound leadership in the development and execution of strategy over clinic operations. The RDO is responsible for identifying problem areas and directing managers and their teams to improve and achieve overall company goals. This opportunity oversees the New York and New Jersey market. Must live within either of those states. About the Role Operational leadership over a group of markets in more than one region, analyzing clinic outcomes and KPIs and removing production constraints. Work with each market leader to set operational goals and quality metrics that can be measured and evaluated to drive performance and efficiencies. Establish and utilize KPIs to improve performance by promoting a metrics-driven culture and collaborative partnerships with colleagues and outside providers. Build, coach, and mentor market managers in the assigned region. Travel to designated locations is required on a relatively frequent basis. Oversight of recruitment, staffing, compensation, training, reporting, retention, performance management and terminations. Administrative approvals of job requisitions, offer letters, compensation increases, expense reports, PTO, and purchase requests. Identify key strategic issues facing clinic operations and craft impactful solutions, including organizing cross-functional teams and managing timely analysis with predetermined milestones. Ongoing evaluation of clinic operations structure, ensuring policies and procedures are intact. Develop strategic recommendations to support patient experience and improvement initiatives, including innovative approaches for measuring and reporting unit-level performance. Develop, distribute, and evaluate Standard Operating Procedures to create consistency, efficiency, and improved productivity. Collaborate closely with leadership to drive performance of key business lines. Provide leadership and P&L ownership over the market and collaborate with clinical and operational leaders to implement and manage business operations. Work closely with key stakeholders and corporate department leaders. Meet with internal and/or external stakeholders to facilitate team and business priorities. Demonstrate behaviors consistent with core values and standards of conduct. Maintain confidentiality and security of Protected Health Information (PHI) in accordance with HIPAA and applicable laws and regulations. Perform other related duties as assigned. Qualifications Bachelor's degree in business or related field. Surgical clinical experience preferred. 6+ years of experience managing a P&L within a healthcare delivery setting. Experience managing multiple clinics and markets within a healthcare setting is required; strong focus in outpatient surgery centers preferred. Working knowledge of clinical operations, revenue cycle, human resources, EHRs, federal regulations and compliance. Expert organizational and leadership skills. Demonstrated metrics-driven approach and ability to establish and utilize KPIs. Ability to articulate key levers influencing cost center performance. Strong strategic thinking, analytical ability, and business acumen. Strong interpersonal, verbal, and written communication skills. Proficiency in MS Office. Experience working with EMRs such as eClinicalWorks, Anthem, NextGen, and/or Allscripts is a plus. Flexibility and adaptability in a fast-paced, high-growth organization. Compensation Total compensation is based on experience and may include base salary, bonuses, and other incentive pay. Compensation: $150,000—$170,000 USD.

🏢 Summary: Leadership role overseeing regional account management for post-sale revenue, retention, and expansion within a highly regulated 503A/503B healthcare environment. Responsible for AI-enabled forecasting, growth strategy, compliance-embedded execution, and executive customer engagement to drive predictable, scalable performance. Leads and develops high-performing teams while aligning cross-functional operations to ensure quality, regulatory adherence, and sustainable growth. 🗂️ Requirements: 10–15 years in account management, customer success, or post-sale commercial leadership, 1–2 years leading leaders, Bachelor’s degree or equivalent experience, Proven success improving retention and expansion in regulated or complex environments, Advanced proficiency in CRM and forecasting tools, Experience with AI-driven analytics for pipeline and performance management, Strong knowledge of compliance and risk management in regulated industries, Experience in healthcare, life sciences, or similar regulated industry (preferred) 📃 Skills: CRM, AI, Analytics, Forecasting, Automation, Segmentation, Scoring, Dashboards, Compliance, RiskManagement 🏢 Description: Position Summary: The Director, Account Management – East/Southeast leads regional post-sale revenue performance, retention, and expansion across the customer base, directly impacting predictable growth, customer lifetime value, and enterprise trust. This role owns strategy, operating cadence, and leader development, ensuring disciplined execution, accurate forecasting, and compliant delivery. Leveraging AI as a force multiplier, the leader scales insight generation, prioritization, and decision quality to accelerate speed, consistency, and outcomes. Operating within a hyper-growth, highly regulated 503A/503B environment, the role aligns customer commitments with quality, regulatory, and operational realities. Success requires strong strategic thinking, rigorous execution, and exceptional learning agility to navigate complexity, elevate standards, and deliver durable, scalable performance while building teams and institutionalizing repeatable systems. Responsibilities: Regional Account Revenue Ownership - Own regional retention and expansion performance through AI-enabled account strategies and disciplined execution. - Develop scalable expansion frameworks leveraging AI-driven segmentation and opportunity scoring. - Establish high-confidence forecasting systems using AI-enhanced analytics and performance dashboards. Account Management Team Leadership - Build and coach high-performing managers through structured development plans and performance analytics. - Drive rigorous performance management using data-backed interventions and AI tools. - Lead structured hiring, succession planning, and workforce planning initiatives. Customer Stewardship and Executive Engagement - Own senior-level customer relationships, leading strategic conversations and negotiations. - Ensure consistent delivery of customer commitments through disciplined account planning and performance tracking. - Design and execute retention programs leveraging predictive analytics and health scoring. Compliance-Embedded Account Execution - Standardize workflows using AI-enabled automation, playbooks, and performance metrics. - Collaborate cross-functionally with Operations, Quality, Finance, Legal, and Sales. - Embed compliance, quality, and contractual guardrails into all account activities. Forecasting, Renewal Discipline, and Predictability - Leverage AI and advanced analytics to inform strategy and enhance decision-making. - Build scalable systems and governance models supporting rapid growth. - Champion continuous improvement through innovation and process refinement. Knowledge and Skills: - Advanced proficiency in CRM platforms, forecasting tools, and AI-driven analytics. - Strong leadership capability in team development and organizational design. - Deep understanding of regulated business environments, risk management, and compliance alignment. - Exceptional communication and strategic thinking skills. Experience and Qualifications: - 10 to 15 years of experience leading account management, customer success, or post-sale commercial organizations, with at least 1 to 2 years leading leaders. - Demonstrated success improving retention and expansion in regulated or complex environments. - Experience in healthcare, life sciences, or similarly governed industries preferred. - Bachelor’s degree required or equivalent experience considered. Employee Benefits, Health and Wellness: Comprehensive benefits including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Physical Requirements: Requires frequent communication, prolonged stationary positioning, regular use of hands and computer equipment, and movement throughout the office and corporate campus. Regular standing, walking, reaching, balancing, stooping, kneeling, crouching, or crawling may be required.

🏢 Summary: Leadership role responsible for building and scaling the Client Success function within a Pharmacy Benefit Management (PBM) business, driving client retention, growth, and satisfaction. The position oversees strategic PBM account management, operational excellence, cross-functional collaboration, and executive-level client relationships. This role also develops team capabilities, processes, and KPIs to ensure consistent, high-impact delivery. 🗂️ Requirements: 8+ years in client management, consulting, or operations, 4+ years in healthcare, PBM, or benefits industry, Bachelor’s Degree, Experience leading teams managing complex PBM products, Primary ownership of strategic PBM accounts, Cross-functional operational experience, Advanced MS Office or Google Suite skills, Salesforce or CRM experience 📃 Skills: PBM, Salesforce, CRM, MSOffice, GoogleSuite, Analytics, AccountManagement, Operations, Healthcare, Consulting 🏢 Description: ABOUT THE ROLE The Director, Client Success will lead the growing Client Success (CS) team within the Pharmacy Benefit Management (PBM) line of business and will be responsible for the overall retention, satisfaction, and growth of the book of business. This role partners closely with Commercial Sales, Implementation, Service Delivery, Product, Marketing, and other teams to meet client needs and maximize the impact of the CS function within PBM. Key accountabilities include developing PBM-specific CS goals and strategy, optimizing operational processes, creating playbooks and best practices, and leading a high-performing team. The role also oversees key client relationships, serves as a point of escalation, and drives internal and external issue resolution. KEY RESPONSIBILITIES - Lead a team of Client Success Managers and Associates within PBM - Evolve client segmentation and service model for a scaling PBM organization; manage team capacity and staffing - Drive and operationalize client renewal, growth (upsell/cross-sell), and retention strategies - Build process playbooks, tools, and templates to ensure consistent and scalable execution - Partner cross-functionally to optimize resources, improve service quality, and increase output - Lead strategic PBM account planning and ensure timely execution - Drive accountability for client deadlines, churn mitigation, and member activation initiatives - Build long-term strategic client partnerships focused on measurable ROI - Deepen client feedback and data gathering to address gaps - Collaborate with Marketing, Service Delivery, Operations, Product, and Analytics on strategic initiatives and client requests - Optimize client handoff process from Implementation to Client Success - Manage onboarding, training, and development of CS team members - Oversee executive-level client relationships and executive sponsor engagement - Drive annual planning process, including PBM-specific goals and KPIs - Travel to key client, broker, and TPA meetings as needed ABOUT YOU - 8+ years of relevant experience in client management, consulting (strategy, healthcare, benefits), or operations - Minimum 4+ years in healthcare, PBM, or benefits industry - Bachelor’s Degree required; PharmD preferred - Experience leading teams working with complex PBM products - Operational excellence and cross-functional collaboration skills - Ownership of strategic PBM account relationships - Strong critical thinking and ability to communicate complex PBM information clearly - Ability to manage multiple high-priority initiatives - Experience managing external PBM stakeholders and escalations - Advanced skills in MS Office or Google Suite and Salesforce (or other CRM) COMPENSATION $150,000–$180,000 annually, plus bonus and equity. Compensation is based on geographic location, experience, and qualifications.

🏢 Summary: Senior leadership role responsible for leading the Client Success function within a Pharmacy Benefit Management (PBM) business line, driving client retention, growth, and satisfaction. The position oversees strategic account management, operational optimization, cross-functional collaboration, and development of scalable processes and playbooks. This role also manages executive-level client relationships and leads a high-performing team to deliver measurable ROI and service excellence. 🗂️ Requirements: 8+ years experience in client management, consulting, or operations, 4+ years experience in healthcare, PBM, or benefits industry, Bachelor's Degree, Experience leading teams managing complex PBM products, Primary ownership of strategic PBM accounts, Advanced proficiency in MS Office or Google Suite, Experience with Salesforce or other CRM systems 📃 Skills: PBM, Salesforce, CRM, MSOffice, GoogleSuite, Analytics, AccountManagement, Operations 🏢 Description: ABOUT THE ROLE The Director, Client Success will lead the growing Client Success (CS) team within the Pharmacy Benefit Management (PBM) line of business and will be responsible for overall retention, satisfaction, and growth of the book of business. This role partners closely with Commercial Sales, Implementation, Service Delivery, Product, Marketing, and other teams to meet client needs and ensure maximum impact and effectiveness of the CS function within PBM. Accountabilities include developing PBM-specific CS goals and strategy, optimizing operational processes, creating playbooks and best practices, and leading a high-performing team. The role also oversees key client relationships, serves as a point of escalation, and drives issue resolution internally and externally. KEY RESPONSIBILITIES - Lead a team of Client Success Managers and Associates within PBM - Evolve client segmentation and service model for a scaling PBM organization - Drive and operationalize client renewal, growth (upsell/cross-sell), and retention strategies - Build process playbooks, tools, and templates to ensure consistency and scalability - Partner cross-functionally to optimize internal resources and improve PBM service quality - Lead strategic PBM account planning and ensure timely execution - Drive accountability for client deadlines and key initiatives such as churn mitigation and member activation - Build long-term strategic client partnerships focused on ROI and expanded relationships - Deepen client feedback and data-gathering to address service gaps - Collaborate with Marketing, Service Delivery, Operations, Product, and Analytics on strategic initiatives and client requests - Optimize client handoff process from Implementation to Client Success - Manage onboarding, training, and development of CS team members - Oversee executive-level client relationships and executive sponsor involvement - Drive annual planning process including PBM-specific goals and KPI targets - Travel to key client and broker/TPA meetings as needed ABOUT YOU - 8+ years of experience in client management, consulting (strategy, healthcare, benefits), or operations - 4+ years of experience in healthcare, PBM, or benefits industry - Bachelor’s Degree required; PharmD preferred - Experience leading and developing teams supporting complex PBM products - Operational excellence and cross-functional collaboration skills - Experience owning strategic PBM account relationships - Strong critical thinking and ability to communicate complex PBM information clearly - Ability to manage multiple high-priority initiatives simultaneously - Comfortable managing external stakeholders and escalated client situations - Advanced skills in MS Office or Google Suite and Salesforce (or other CRM) COMPENSATION $150,000–$180,000 annually, plus bonus and equity. Compensation is determined by geographic location, experience, and qualifications.

🏢 Summary: Leadership role responsible for driving inbound sales pipeline growth, market expansion, and revenue acceleration within a highly regulated pharmacy environment. The position leads sales development strategy, team performance, AI-driven analytics adoption, and cross-functional collaboration to optimize forecasting, prospecting, and operational execution. Focused on scalable processes, compliance, and data-driven decision-making to achieve aggressive commercial targets. 🗂️ Requirements: Bachelor's degree in Business, Marketing, Communications, Healthcare Administration or related field, Minimum 5 years experience in sales development, business development, inside sales, or commercial operations, Minimum 3 years direct people leadership experience, Experience with CRM platforms and sales engagement technologies, Experience using AI-enabled analytics and business tools, Strong knowledge of inbound sales methodologies and pipeline management, Experience in regulated, fast-paced environments, Valid driver's license 📃 Skills: CRM, AI, Analytics, Forecasting, Automation, Reporting, Segmentation, LeadScoring, Dashboards, Workflow, SalesEngagement 🏢 Description: POSITION SUMMARY The Manager, Sales Development drives pipeline generation, market expansion, and revenue acceleration by leading a high-performing inbound sales organization within a hyper-growth, highly regulated 503A and 503B pharmacy environment. This role owns sales development strategy, prospecting execution, talent performance, forecasting accuracy, and cross-functional alignment across commercial operations, marketing, analytics, and customer engagement initiatives. The leader leverages AI as a force multiplier to increase speed, scale, lead quality, workflow efficiency, and data-driven decision-making while strengthening operational rigor and customer acquisition outcomes. RESPONSIBILITIES Sales Leadership Pipeline Ownership: Lead and optimize the sales development function by establishing scalable inbound strategies, driving qualified pipeline growth, and aligning prospecting priorities with enterprise revenue objectives. Utilize AI-enabled analytics, workflow automation, and performance intelligence tools to improve targeting precision, accelerate conversion velocity, and enhance forecasting accuracy. Coach high-performing teams through structured accountability, measurable execution standards, and continuous development practices. Talent Development: Recruit, develop, and retain high-performing sales development talent within a fast-paced, highly regulated healthcare environment. Implement structured onboarding, coaching frameworks, and performance management processes. Leverage AI-driven coaching insights, conversation intelligence, and productivity analytics to personalize development plans and accelerate performance outcomes. Performance Execution: Drive operational excellence through disciplined management of sales activity metrics, pipeline health, prospect engagement, and conversion performance. Establish rigorous performance expectations and implement corrective actions to improve efficiency and accountability. Utilize AI-powered dashboards, predictive insights, and reporting tools to strengthen decision-making and optimize resource allocation. Market Expansion Prospecting Strategy: Design and execute targeted inbound prospecting initiatives that expand market reach and accelerate customer acquisition. Partner with marketing, sales leadership, and commercial operations to align outreach strategies with business priorities. Utilize AI-enabled segmentation, lead scoring, and behavioral insights to improve prospect quality and engagement strategies. Customer Engagement: Establish consistent communication standards and data-informed outreach strategies aligned with growth objectives. Collaborate cross-functionally to ensure seamless customer experiences while maintaining regulatory compliance. Leverage AI-supported engagement tools and automation platforms to increase responsiveness and improve conversion effectiveness. Growth Alignment: Align sales development initiatives with enterprise growth strategy by translating priorities into measurable execution plans and operational targets. Apply AI-enabled forecasting, trend analysis, and performance monitoring tools to identify opportunities and accelerate growth initiatives. Operational Excellence Process Optimization: Improve sales development processes and workflows to support scalability and execution rigor. Establish performance benchmarks and implement solutions that enhance productivity and customer acquisition outcomes. Utilize AI-driven automation and reporting capabilities to streamline activities and improve data accuracy. Data Governance: Ensure integrity and accuracy across sales development data and reporting systems. Partner with commercial operations and analytics teams to standardize measurement practices and improve business intelligence. Leverage AI-powered analytics platforms to identify trends and optimize pipeline management. Compliance Management: Maintain adherence to organizational policies and regulatory requirements within a highly regulated environment. Reinforce accountability and ethical conduct across all sales development activities. Utilize AI-enabled monitoring tools and workflow controls to strengthen compliance visibility and reduce operational risk. Cross-Functional Collaboration Strategic Partnership: Build collaborative partnerships across sales, marketing, analytics, customer engagement, and operational teams to support scalable growth. Utilize AI-supported collaboration platforms and reporting tools to improve transparency and execution. Business Communication: Deliver clear communication to executive leadership and stakeholders regarding performance results and strategic priorities. Translate complex data into actionable business insights using AI-driven reporting and visualization tools. Innovation Leadership: Identify emerging technologies and process enhancements to strengthen sales development effectiveness. Encourage continuous learning and data-driven experimentation while maintaining operational discipline within a regulated environment. KNOWLEDGE AND SKILLS - Expertise leading sales development organizations and inbound prospecting strategies - Proficiency with CRM platforms, sales engagement technologies, AI-enabled analytics tools, forecasting systems, workflow automation, and reporting tools - Strong communication, coaching, and stakeholder management skills - Ability to optimize business processes and implement scalable solutions in regulated environments EXPERIENCE AND QUALIFICATIONS - Bachelor's degree in Business, Marketing, Communications, Healthcare Administration, or related field required; Master's preferred - Minimum 5 years of progressive experience in sales development, business development, inside sales, or commercial operations leadership - Minimum 3 years of direct people leadership experience - Experience utilizing CRM platforms, sales engagement technologies, analytics tools, and AI-enabled business solutions - Strong understanding of inbound sales methodologies, prospecting strategies, and pipeline management - Experience operating within highly regulated, fast-paced environments - Valid driver's license required - Preferred certifications: CSP, CBDP, SSLC or related credentials Employee Benefits, Health and Wellness: Comprehensive benefits including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Physical Requirements: Role requires frequent communication, prolonged stationary work, regular computer use, movement around the office and campus, and physical activities such as standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, or crawling.

🏢 Summary: Leadership role responsible for driving retention, growth, and operational excellence for a Pharmacy Benefit Management (PBM) Client Success team. The position oversees strategic client relationships, renewal and expansion initiatives, and cross-functional collaboration to optimize PBM services and outcomes. This role combines team leadership, strategic account management, and process development within a scaling healthcare environment. 🗂️ Requirements: 8+ years experience in client management, consulting, or operations, 4+ years experience in healthcare, PBM, or benefits industry, Bachelor’s Degree (PharmD preferred), Experience leading teams working with complex PBM products, Ownership of strategic PBM account relationships, Ability to manage multiple high-priority PBM initiatives, Experience presenting to large groups and handling escalated client situations, Advanced proficiency in MS Office or Google Suite and Salesforce (or other CRM) 📃 Skills: PBM, Salesforce, CRM, MSOffice, GoogleSuite, Analytics, Operations, AccountManagement, KPI, Healthcare 🏢 Description: ABOUT THE ROLE The Director, Client Success will lead the growing Client Success (CS) team within the Pharmacy Benefit Management (PBM) line of business and will be responsible for overall retention, satisfaction, and growth of the book of business. This role partners closely with Commercial Sales, Implementation, Service Delivery, Product, and Marketing to meet client needs and maximize the effectiveness of the CS function within PBM. Accountabilities include developing PBM-specific CS goals and strategy, optimizing operational processes, creating playbooks and best practices, and leading a high-performing team. The role also oversees key client relationships, serves as a point of escalation, and drives issue resolution internally and externally. KEY RESPONSIBILITIES - Lead a team of Client Success Managers and Associates within PBM - Evolve client segmentation and service model for a scaling PBM organization; manage team capacity and staffing - Drive and operationalize client renewal, growth (upsell/cross-sell), and retention strategies specific to PBM services - Build process playbooks, tools, and templates to ensure consistency and scalability - Partner cross-functionally to optimize internal resources and improve PBM service quality - Lead strategic PBM account planning and ensure timely execution - Drive accountability for client deadlines and key initiatives such as churn mitigation and member activation - Build long-term strategic client partnerships focused on ROI and relationship expansion - Deepen client feedback and data gathering; develop strategies to address gaps - Collaborate with Marketing, Service Delivery, Operations, Product, and Analytics on strategic initiatives and PBM customizations - Optimize the client handoff process from Implementation to CS - Manage onboarding, training, and development of CS team members - Oversee executive-level client relationships and executive sponsor involvement - Drive annual planning process including PBM-specific goals and KPIs - Travel to key client, broker, and TPA meetings as needed ABOUT YOU - 8+ years of relevant experience in client management, consulting, or operations - 4+ years of experience in healthcare, PBM, or benefits industry - Bachelor’s Degree required; PharmD preferred - Experience leading and developing teams working with complex PBM products - Operational excellence and cross-functional collaboration skills - Primary ownership of strategic PBM account relationships - Strong critical thinking and ability to communicate technical PBM information clearly - Ability to manage multiple high-priority initiatives and reprioritize effectively - Comfortable managing external PBM stakeholders and escalated situations - Skilled in presenting to large groups, in-person and virtually - Comfortable with ambiguity and solving complex PBM problems - Advanced skills in MS Office and/or Google Suite and Salesforce (or other CRM) COMPENSATION $150,000–$180,000 annually, plus bonus and equity. Compensation is determined by geographic location, experience, and qualifications.

🏢 Summary: The Director of Client Success (PBM) leads and scales the Client Success team, driving retention, growth, and satisfaction across a pharmacy benefit management book of business. This role owns strategic account planning, operational excellence, renewal and upsell strategy, and executive-level client relationships. The position partners cross-functionally to optimize processes, enhance PBM service delivery, and achieve measurable ROI for clients. 🗂️ Requirements: 8+ years experience in client management, consulting, or operations, 4+ years experience in healthcare, PBM, or benefits industry, Bachelor's Degree, Experience leading teams working with complex PBM products, Primary ownership of strategic PBM account relationships, Operational excellence and cross-functional collaboration experience, Ability to manage multiple high-priority PBM initiatives, Advanced proficiency in MS Office or Google Suite and Salesforce (or other CRM) 📃 Skills: PBM, Salesforce, CRM, MSOffice, GoogleSuite, Analytics 🏢 Description: ABOUT THE ROLE The Director, Client Success will lead the growing Client Success (CS) team within the Pharmacy Benefit Management (PBM) line of business and will be responsible for overall retention, satisfaction, and growth of the book of business. This person will work closely with Commercial Sales, Implementation, Service Delivery, Product, Marketing, and others to meet client needs and ensure maximum impact and effectiveness of the CS function within PBM. Accountabilities include developing PBM-specific CS goals and strategy, optimizing operational processes, developing playbooks and best practices, and leading a high-performing team. This person will oversee and guide key client relationships and serve as a point of escalation, driving issue resolution internally and externally. KEY RESPONSIBILITIES - Lead a team of high-performing Client Success Managers and Associates within PBM - Evolve client segmentation and service model for a scaling PBM organization and manage team capacity and staffing - Drive and operationalize client renewal, growth (upsell/cross-sell), and retention strategies specific to PBM services - Build process playbooks, tools, and templates to ensure consistency and scalability of team execution in PBM - Partner cross-functionally to introduce new processes that optimize internal resources, improve PBM service quality, and enable higher volume output - Lead strategic PBM account planning with key stakeholders and ensure timely execution - Drive team accountability in meeting client deadlines and delivering on key initiatives such as churn mitigation and member activation - Build long-term strategic client partnerships focused on driving significant ROI and expanded relationships - Deepen client feedback and data-gathering and develop strategies to address gaps - Collaborate with Marketing, Service Delivery, Operations, Product, and Analytics on strategic initiatives and PBM client requests, including influencing roadmap customizations - Optimize the client relationship handoff process from Implementation to CS within PBM - Manage CS team onboarding, training, and professional development specific to PBM services - Oversee executive-level client relationships and facilitate executive sponsor involvement - Drive annual planning process for the CS team, including PBM-specific goals and KPI targets - Travel to key client, broker, and TPA meetings as needed ABOUT YOU - 8+ years of relevant experience in client management, consulting (strategy, healthcare, benefits), or operations - Minimum 4+ years of experience in healthcare, PBM, or benefits industry - Bachelor's Degree required, PharmD preferred - Experience leading and developing teams working with complex PBM products - Operational excellence and ability to work cross-functionally - Primary ownership of strategic PBM account relationships for a sustained period - Excellent critical thinking and communication skills, including ability to convey technical PBM information clearly - Ability to manage multiple high-priority initiatives and reprioritize effectively - Strong relationship management skills with external PBM stakeholders - Comfortable presenting in large groups and managing escalated client situations - Comfortable with ambiguity and solving complex PBM problems - Bias toward action - Advanced skills in MS Office and/or Google Suite and Salesforce (or other CRM) COMPENSATION $150,000–$180,000 annually, in addition to bonus and equity. Compensation is determined by geographic location, experience, and qualifications.

🏢 Summary: Programme/Project Manager role responsible for end-to-end delivery of complex, multi-stream software projects, including customer-facing implementations in a regulated healthcare context. The position focuses on driving predictable delivery, aligning cross-functional teams, managing risks, and ensuring compliance with quality and regulatory standards. It combines Agile delivery leadership, stakeholder coordination, and operational process improvement. 🗂️ Requirements: 5+ years in programme/project management in software environments, Experience managing complex multi-stream delivery, Strong knowledge of Agile and hybrid methodologies, Scrum experience, Technical literacy and close collaboration with engineering teams, Experience with delivery tracking and documentation tools, Ability to manage risks, dependencies, and trade-offs, Experience with regulatory and compliance frameworks (e.g. MDR, ISO) 📃 Skills: Agile, Scrum, JIRA, Confluence, CI/CD, MDR, ISO, ISO/IEC, KPIs, QA 🏢 Description: Key Responsibilities Project & Delivery Management Own end-to-end delivery across multiple concurrent projects (product, integrations, customer implementations). Translate strategic roadmap into executable plans with clear milestones, dependencies, and risks. Drive delivery cadence (planning, stand-ups, reviews, retrospectives where appropriate). Ensure consistent use of delivery frameworks. Maintain visibility of programme health across scope, timeline, and budget. Cross-Functional Coordination Align priorities across teams and resolve resource conflicts. Facilitate effective communication between technical and non-technical stakeholders. Reporting Provide clear, concise reporting to leadership (e.g. Engineering management updates, delivery status, risks, mitigation plans). Track KPIs related to delivery performance, efficiency, and quality. Risk, Issue & Dependency Management Proactively identify risks and dependencies across projects. Drive mitigation strategies and ensure timely escalation where needed. Manage trade-offs between scope, time, and quality. Process & Operational Excellence With your peers. Continuously improve delivery processes and ways of working. Ensure appropriate documentation and runbooks are in place (handover readiness, operational continuity). Support initiatives such as support rota planning, incident management, and release governance. Customer & Commercial Delivery Own the delivery of customer-facing projects end-to-end, from initiation through to successful completion. Act as the primary coordination point for customer projects, aligning internal teams and external stakeholders. Translate customer requirements into structured delivery plans, ensuring clarity on scope, timelines, and dependencies. Manage customer expectations proactively, maintaining clear and consistent communication throughout delivery. Lead change management across customer projects. Coordinate internal execution across Engineering, Product, and QA to meet customer commitments. Identify delivery risks early and drive mitigation in collaboration with relevant teams. Support pre-sales and scoping activities, ensuring proposed solutions are realistic, deliverable, and commercially sound. Drive post-delivery reviews to capture learnings and improve future customer implementations. Compliance & Quality (Healthcare Context) Ensure delivery aligns with regulatory and compliance requirements (e.g. MDR, ISO standards, data protection). Work closely with QA and engineering to maintain high standards of product quality and safety. Key Outcomes / Success Metrics Predictable and on-time delivery across programmes. Improved delivery velocity without degradation of quality. Reduced operational friction between teams. Clear, actionable reporting for leadership. High customer satisfaction in delivery projects. Skills & Experience Essential 5+ years in programme/project management within software environments. Proven experience managing complex, multi-stream delivery. Strong understanding of Agile and hybrid delivery methodologies. Scrum experience is a major advantage. Ability to operate effectively in ambiguity and bring structure. Excellent stakeholder management and communication skills. Experience working closely with engineering teams (technical literacy required). Desirable Experience in healthcare or regulated environments. Familiarity with compliance frameworks (e.g. MDR, ISO/IEC standards). Tools & Practices JIRA / similar for delivery tracking Confluence / documentation tools Familiarity with CI/CD and engineering workflows (not hands-on, but literate) Profile / Behaviours Structured thinker who can impose clarity without bureaucracy. Comfortable challenging teams constructively to improve outcomes. High ownership and accountability. Pragmatic: balances process with delivery speed. Calm under pressure, particularly in incident or high-stakes delivery scenarios. Reporting Line Reports to: Head of Engineering / Chief Product Officer Works closely with: Engineering Management, Technical Leads, Product Owners, QA, Commercial Teams, Customers

🏢 Summary: Leadership role responsible for building and optimizing early-stage sales pipeline for clinical AI SaaS solutions within large health systems. The position manages Regional Development Managers, drives research, outreach, qualification, and deal progression processes, and aligns cross-functional teams to accelerate pipeline growth. It requires strong experience in SaaS sales development leadership, forecasting, and scalable account development strategy. 🗂️ Requirements: Bachelor's degree in Business, Healthcare Administration, or related field, 6+ years of B2B hypergrowth SaaS sales experience, 3–4+ years managing SDR/BDR/RDM teams, Proven ownership of end-to-end pipeline creation (research to handoff), Experience in stakeholder mapping and multi-persona engagement, Experience coaching discovery and pitch skills, Experience leading hiring, onboarding, and talent development, Strong pipeline forecasting and risk assessment skills, Experience aligning Sales, Marketing, RevOps, and Customer Success around KPIs 📃 Skills: SaaS, Sales, Pipeline, Forecasting, StakeholderMapping, AccountResearch, Qualification, CRM, KPI, RevOps 🏢 Description: Position Overview This is a visionary and execution-oriented Team Manager of Regional Development who leads a high-performing team of Regional Development Managers (RDMs) in building early-stage sales pipeline for clinical AI solutions within large health systems. Reporting to the AVP of Regional Development, you will own the end-to-end design, implementation, and continuous optimization of research, outreach, discovery, and whitespace processes that drive stakeholder engagement, lead qualification, and deal progression across clinical, IT, and C-suite personas. You will serve as the strategic architect of pipeline creation, partnering with Sales, Marketing, RevOps, and Executive leadership to align RDM activities with Aidoc's aiOS™ and CARE™ narrative, regional market dynamics, and cross-functional conversion goals. The ideal candidate is a proactive process builder with demonstrated success scaling account development motions in SaaS technology, exceptional cross-functional influence, and a data-driven approach to performance management. Strategic Alignment & Territory Leadership - Partner with Sales, Marketing, and Executive leadership to align RDM activities with company strategy and commercial narrative. - Guide RDMs in account planning, whitespace identification, and territory coverage. Pipeline Oversight & Deal Progression - Own the full early-stage pipeline from initial research through deal handoff. - Ensure quality across account research, stakeholder engagement, MQL follow-up, and governance execution. - Partner cross-functionally to maintain pipeline health and progression standards. Outreach, Qualification & Coaching - Develop and iterate outreach cadences, playbooks, and qualification frameworks. - Manage RDM training, certification, and ongoing coaching through call reviews, feedback sessions, and messaging workshops. Team Leadership & Talent Development - Lead with confidence, empathy, and accountability. - Run 1:1s focused on development and pipeline performance. - Own hiring, onboarding, and talent development. - Manage Sales–RDM partnerships to ensure meaningful territory contribution. Forecasting & Upward Communication - Deliver reliable pipeline forecasts grounded in quality judgment. - Communicate performance, risks, and team insights to leadership. - Escalate strategically when necessary. Qualifications - Bachelor's degree in Business, Healthcare Administration, or related field; advanced degree a plus. - 6+ years in B2B hypergrowth SaaS sales. - 3–4+ years managing SDR/BDR/RDM teams. - Proven ownership of end-to-end pipeline creation: research to handoff. - Expertise in stakeholder mapping, account research, and multi-persona engagement. - Experience coaching discovery and pitch skills and managing training programs. - Experience leading hiring, onboarding, and talent development for sales development teams. - Strong forecasting judgment and ability to assess pipeline quality. - Experience aligning Sales, Marketing, RevOps, and Customer Success around shared KPIs. - High urgency and ability to operate in ambiguity. What We Offer - Medical, dental, and vision benefits. - Stock options for full-time employees. - Flexible time off without accrual limits, coordinated with manager and team. - 401(k) plan with company match, life insurance, and long- and short-term disability. - Opportunity to directly improve medical care and impact patient outcomes.

🏢 Summary: Leadership role responsible for building and optimizing early-stage sales pipeline for clinical AI solutions within large health systems. The position manages Regional Development Managers, drives outreach and qualification strategy, and aligns cross-functional teams to ensure high-quality pipeline creation and deal progression. Ideal for an experienced SaaS sales development leader with strong forecasting, stakeholder engagement, and process-scaling expertise. 🗂️ Requirements: Bachelor's degree in Business, Healthcare Administration, or related field, 6+ years in B2B hypergrowth SaaS sales, 3–4+ years managing SDR/BDR/RDM teams, Proven end-to-end pipeline creation ownership (research to handoff), Experience in stakeholder mapping and multi-persona engagement, Experience coaching discovery and pitch skills, Experience leading hiring, onboarding, and talent development for sales development teams, Strong pipeline forecasting and risk assessment ability, Experience aligning Sales, Marketing, RevOps, and Customer Success around KPIs 📃 Skills: SaaS, B2B, CRM, Forecasting, PipelineManagement, StakeholderMapping, AccountResearch, SalesEnablement, RevOps, KPITracking 🏢 Description: Position Overview This is a visionary and execution-oriented Team Manager of Regional Development who leads a high-performing team of Regional Development Managers (RDMs) in building early-stage sales pipeline for clinical AI solutions within large health systems. Reporting to the AVP of Regional Development, you will own the end-to-end design, implementation, and continuous optimization of research, outreach, discovery, and whitespace processes that drive stakeholder engagement, lead qualification, and deal progression across clinical, IT, and C-suite personas. You will serve as the strategic architect of pipeline creation, partnering with Sales, Marketing, RevOps, and Executive leadership to align RDM activities with Aidoc's aiOS™ and CARE™ narrative, regional market dynamics, and cross-functional conversion goals. The ideal candidate is a proactive process builder with demonstrated success scaling account development motions in SaaS technology, exceptional cross-functional influence, and a data-driven approach to performance management. Strategic Alignment & Territory Leadership - Partner with Sales, Marketing, and Executive leadership to align RDM activities with company strategy and commercial narrative. - Guide RDMs in account planning, whitespace identification, and territory coverage. Pipeline Oversight & Deal Progression - Own the full early-stage pipeline from initial research through deal handoff. - Ensure quality across account research, stakeholder engagement, MQL follow-up, and governance execution. - Partner cross-functionally to maintain pipeline health and progression standards. Outreach, Qualification & Coaching - Develop and iterate outreach cadences, playbooks, and qualification frameworks. - Manage RDM training, certification, and ongoing coaching through regular call reviews, feedback sessions, and messaging workshops. Team Leadership & Talent Development - Lead with confidence, empathy, and accountability. - Run effective 1:1s focused on development. - Own hiring, onboarding, and talent development. - Manage Sales–RDM partnerships to ensure meaningful territory contribution. Forecasting & Upward Communication - Deliver reliable pipeline forecasts grounded in quality judgment. - Communicate performance, risks, and team insights to leadership. - Escalate strategically when needed. Qualifications - Bachelor's degree in Business, Healthcare Administration, or a related field; advanced degree a plus. - 6+ years in B2B hypergrowth SaaS sales with at least 3–4+ years managing SDR/BDR/RDM teams. - Proven ownership of end-to-end pipeline creation motions: research → outreach → discovery → qualification → handoff. - Expertise in stakeholder mapping, account research, and multi-persona engagement (clinicians, IT, C-suite). - Demonstrated ability to coach discovery and pitch skills, manage training and certification programs, and track adherence and progress. - Experience leading hiring processes, onboarding programs, and talent development for sales development teams. - Strong forecasting judgment with the ability to assess pipeline quality and communicate risks proactively. - Exceptional cross-functional influence; experience aligning Sales, Marketing, RevOps, and Customer Success around shared KPIs. - High urgency, low ego; thrives in ambiguity and drives clarity without waiting for direction. What We Offer - Medical, dental, and vision benefits. - Stock options for full-time employees. - Flexible time off without accrual limits, coordinated with manager and team. - 401(k) plan with company match, life insurance, and long- and short-term disability. - Opportunity to directly improve medical care and impact patient outcomes. Aidoc is committed to creating an inclusive workplace and equal opportunity for all individuals.