Team Lead, Workplace Services

Quick Facts

• Role: Team Lead, Workplace Services

Description

You will lead and operate Workplace Services for modern workplace operations, including Microsoft 365, Azure and communication, up to end-device management. You will manage a team, ensure stable operations, and develop Workplace Services as clearly defined services with a service catalog, SLAs, KPIs, and reporting. You will also design and govern Microsoft cloud environments and drive compliance, endpoint management, automated device provisioning, and Power Platform governance.

Responsibilities

• Disciplinary and technical leadership of the Workplace Services team, including people development and capacity planning

• Further develop Workplace Services into defined services (service catalog, service levels, KPIs, reporting)

• Ensure stable operation of Workplace topics: Microsoft 365, mail and archiving, telephony, and end-device management

• Manage external resources and service providers, including a delegated client lifecycle

• Co-responsibility for budget, licenses, and contracts in the Workplace area

• Work closely with Service Desk, Infrastructure & Operations, Information Security, Data Protection, and business units

• Concept, further development, and governance of the Microsoft Azure environment (subscriptions, policies, role and permission concepts)

• Architecture and further development of Microsoft 365, including Microsoft Entra ID

• Concept and further develop end-device management with Microsoft Intune (configuration and compliance policies, app deployment, update management, security baselines)

• Define and implement automated device provisioning with Windows Autopilot (including requirements for hardware vendors and external providers)

• Design and implement compliance requirements with Microsoft Purview (confidentiality labels, DLP, retention policies, eDiscovery)

• Translate regulatory and internal requirements (data protection, information security, audits) into technical concepts and policies

• Govern the Power Platform and promote automations with Power Automate with business teams

• Evaluate new Microsoft Cloud features and incorporate them into workplace evolution

Requirements

• Degree in (Business) Informatics or comparable training, or equivalent relevant experience

• Several years of IT leadership experience, ideally with disciplinary responsibility

• Experience managing external vendors and knowledge of IT service management (e.g., ITIL)

• Several years of hands-on experience with Microsoft Azure and Microsoft 365 in enterprise environments

• Practical experience with Microsoft Intune and Windows Autopilot

• Solid knowledge of Microsoft Purview / Microsoft 365 compliance

• Practical experience with Power Automate (ideally including Power Platform governance)

• Confident with Microsoft Entra ID, role/permission concepts, and Conditional Access

• Understanding of regulatory requirements, data protection (DSGVO), and information security (ideally in a regulated industry)

• Leadership, communication, assertiveness, and structured work approach

• Very good German and good English

Benefits

• Permanent employment

• Flexible working hours and mobile work

• 30.5 vacation days

• Individual training and development

• Massage offering

• Free on-site company parking and beverages

• Comfortable break rooms

• Motivated team, shared employee events

• Company pension scheme and employer-provided benefits (incl. capital-forming benefits)

• Corporate benefits including discounted e-bike leasing